MORTGAGE FRAUD REPORTING - Streamline Mortgage Services.rtf

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					National Resources for Reporting Mortgage Fraud and Scams
The Federal Bureau of Investigation (FBI)
(202) 324-3000 – National FBI Financial Institution Fraud Unit

The FBI, a branch of the United States Department of Justice, is authorized to investigate and enforce criminal laws of the U.S. The FBI
investigates criminal acts involving potential violations of the United States Federal Criminal Code. State authorities investigate criminal acts
which are violations of their state‟s criminal laws.

In conjunction with the ‘White Collar Crime’ department, the FBI investigates mortgage fraud, which often involves many professionals
working in collusion: bank loan officers, realtors, appraisers, accountants, and mortgage brokers. All of these profit through various
commissions, fictitious sales and fees – often on loans that aren‟t genuine.

To report mortgage fraud with the FBI, contact the Field Division listed under each state.

The Federal Trade Commission (FTC) and and
To file complaint
Consumer Response Center
600 Pennsylvania Avenue, N.W.
Washington DC 20580
Toll Free Phone: (877) 438-4338 – Identity Theft Clearinghouse
Consumer Response Center: (877) 382-4357

While the Federal Trade Commission does not actually resolve an individual consumer‟s problem, it does investigate mortgage fraud with the
aim of leading to law enforcement action. The FTC is especially active regarding homeowner and mortgage „identity theft.‟
In addition to reporting mortgage fraud and scams to other appropriate agencies, filing with the FTC helps put the Con-Artists out of

To report fraud or register a complaint about a national bank, contact

Office of the Comptroller of the Currency (OCC)
Comptroller of the Currency
Midwestern District Office
2345 Grand Avenue, Suite 700
Kansas City, MO, 64108-2683
Phone: (800) 613-6743
The OCC charters, regulates and supervises over 2,500 national banks.

Federal Savings and Loan Associations

To report fraud or register a complaint about a federal savings and
loan association, contact
Office of Thrift Supervision (OTS)
Consumer Affairs
1700 G Street NW
Washington, D.C. 20552
Phone: (202) 906-6000
Phone: (800) 842-6929 – for consumer complaints

The Office of Thrift Supervision (OTS), a bureau of the U.S. Department of the Treasury, regulates all federally chartered and some state-
chartered thrift institutions. This includes savings and loan associations and savings banks. The OTS has regional offices in all states, divided
into four regions. To report mortgage fraud or mortgage scams that pertain to a savings & loan association or savings bank, see the contact
information listed under each state.
Federal and State Chartered Credit Unions
National Credit Union Association (NCUA)
4807 Spicewood Springs Road, Suite 5200
Austin, TX 78759-8490
Phone: (512) 349-4500

The NCUA can handle complaints concerning a federally chartered credit union and all credit unions chartered in Delaware, South Dakota,
Wyoming or Washington, DC. Complaints are handled by one of the five Regional Offices located in Albany, NY: Tempe, AZ” Alexandria, VA:
Austin, TX; and Atlanta, GA. To report mortgage fraud or mortgage scams that pertain to a federal credit union, see the contact information
listed under each state.

State Chartered Credit Unions
Each state supervises the Credit Unions that it charters, except for Delaware, South Dakota, Wyoming or Washington, DC. To report
mortgage fraud or mortgage scams that pertain to a state credit union, see the contact information listed under each state.

The National Association of Attorneys General
750 First Street, NE, Suite 1100
Washington, DC 20002
Phone: (202) 326-6000
Fax: (202) 408-7014

The role of the Attorney General in each state is to protect and serve the citizens. The office of the Attorney General provides legal
representation for the State and its various agencies, in behalf of the public interest. However, the Attorney General‟s Office may not perform
legal advice for consumers or represent them. These offices do want you to report mortgage fraud, predatory lending practices, and
mortgage scams to them. Almost all Attorney General Offices provide consumer complaint forms on their web sites to make reporting
mortgage scams and fraud easier. These offices are seriously dedicated to assisting the citizens of the state. The National Attorneys General
Office consolidates the individual state‟s actions against predatory mortgage lending practices.

The Office for Victims of Crime (OVC)
The Office for Victims of Crime (OVC) publishes literature on various victim situations, such as identity theft. An “Attorney General Guidelines
for Victim and Witness Assistance” can be obtained online, along with information on federal grant programs to obtain financial assistance if
you are a crime victim. (

The Better Business Bureau (BBB)
The Council of Better Business Bureaus
4200 Wilson Blvd, Suite 800
Arlington, VA 22203-1838

The Better Business Bureau (BBB), a system of over 120 independent, local Better Business Bureaus, aims at resolving complaints and
keeping the public informed. For best results it is best to contact your local Better Business Bureau, rather than the National Office. However,
the National Office is still available to help you. Local contacts can be found listed under the state.

Federal Reserve Board of Governors of the Federal Reserve System
20th Street and Constitution Avenue NW
Washington, DC 20551

National Consumers League (NCL)
1701 K Street, NW, Suite 1200
Washington DC 20006.
Phone: (202) 835-3323
Fax: (202) 835-0747

National Fraud Information Center
The National Fraud Information Center is a project of the National Consumers League. It focuses mainly on fraud against the
<em>elderly</em>, and internet and telemarketing fraud – all sources of mortgage fraud and mortgage scams.
Center for Responsible Lending
302 West Main Street
Durham, NC 27701
Phone: (919) 313-8500
Fax: (919) 313-8595

910 – 17th Street NW, Suite 500
Washington, DC 20006
Phone: (202) 349-1850
Fax: (202) 289-9009

Predatory Lending & Victim Referral Services:
Phone: (919) 313-8523

Mortgage Bankers Association
Phone: (800) 348-3931 to report abuse
1919 Pennsylvania Avenue, NW
Washington, DC 20006-3438
Phone: (202) 557-2700

National Association of Mortgage Brokers
8201 Greensboro Drive, Ste. 300
McLean, VA 22102
Phone: (703) 610-9009
Fax: (703) 610-9005
Contact them to report suspicious activity of a Mortgage Broker

National Association of Realtors
430 North Michigan Avenue,
Chicago, IL. 60611-4087
500 New Jersey Avenue, NW,
Washington, DC 20001-2020
Phone: (800) 874-6500
Contact them to report suspicious activity of a Realtor.

U.S. Dept. of Housing and Urban Development (HUD)
Office of Consumer and Regulatory Affairs
Director, Interstate land Sales/RESPA Division
451 7th Street S.W.
Washington, DC 20410
Phone: (202) 708-4560
National Hotline: (800) 347-3735

The National Fair Housing Alliance (NFHA)
1212 New York Avenue, NW Ste 525
Washington, DC 2005
Phone: (202) 898-1661
Fax: (202) 371-9744

The NFHA, a consortium consisting of over 120 private, non-profit fair housing organizations, and state/local civil rights groups, helps provide
equal access to mortgage loans. The NFHA welcomes phone calls on “how to avoid predatory lenders.”
National Arbitration Forum
In North America: (800) 474-2371
Phone: (952) 516-6400
Fax: (952) 345-1160
Toll-free fax: (866) 743-4517

American Arbitration Association (ADR)
The ADR also has regional offices in many states.
Corporate Headquarters
335 Madison Avenue, Floor 10
New York, New York 10017-4605
Phone: (212) 716-5800
Fax: (212) 716-5905
Customer Service: (800) 778-7879

Jams Endispute
This company has offices and mediators throughout the United States.

Major Credit Bureaus
For Fraud Alerts:
P.O. Box 740241
Atlanta, GA 30374-0241
Phone: (800) 525-6285

For Fraud Alerts:
P.O. Box 9530
Allen TX 75013
Phone: (888) 397-3742

Trans Union
For Fraud Alerts:
Phone: 800-680-7289
Fraud Victim Assistance Division,
P.O. Box 6790,
Fullerton, CA 92634
TDD: (877) 553-7803

Other Organizations

ACORN – Association of Community Organizations for Reform Now
After reporting mortgage fraud, scams and predatory lending practices to the appropriate agencies, you can also notify ACORN about your
situation. Your state ACORN contact can be located at:

Consumer Federation of America (CFA)
Housing Discrimination Complaints
Housing discrimination based on your race, color, national origin,
religion, sex, family status, or disability is illegal by federal law. If
you have been trying to buy or rent a home or apartment and you
believe your rights have been violated, you can file a fair housing

There are several ways to file a complaint:

    You can file a complaint right now, by using
    our online form.
    (It is recommeded that all pop-up blockers
    be turned off in order to access this form.
    Otherwise, press the "Ctrl" button as you
    click on the link.)
    You can call toll-free 1 (800) 669-9777.
    You can print out a form, complete it, and
    drop it or mail it to:
Office of Fair Housing and Equal Opportunity
Department of Housing and Urban Development
Room 5204
451 Seventh St. SW
Washington, DC 20410-2000

Important Links
1. HUD – Housing and Urban Development

Housing and Economic Recovery Act of 2008

2. Hope for Home Owners Act 2008

3. Fannie Mae:

4. Freddie Mac:

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