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“Building Bridges to Opportunities”
This introduction to America’s One-Stop Operating System and Consortium
includes the following sections:
• Executive Summary (Slides #3 to #8)
• Consortium Members and Overview (Slides #3 to #5)
• System Features (Slide #6)
• System Functionality (Slide #7)
• What people are saying (Slide #8)
• Special Application Features (Slide #9 to #17)
• AOSOS Information Online (Slide 18)
• AOSOS Case Management Tour (Slides #19 to #27)
Slide 2
What do the diverse workforce development systems
of these states have in common?
Executive Summary
Kentucky Nevada New Jersey
New York Rhode Island Virgin Islands
Answer: The state of the art workforce programs
case management & reporting system!
Slide 3
America’s One-Stop Operating System Overview
The America’s One-Stop Operating System or AOSOS universal
Executive Summary
case management and reporting system was initially designed and built by a
partnership of federal, state, and local workforce professionals with over
$25M in federal grant funds.
Since July 2004, the AOSOS Consortium has been a self-governing,
self-sufficient partnership of employment security agencies that has enhanced
the system and ensured its continued compliance with all federal regulations.
Our tried and proven system has been successfully supporting state workforce
development systems since January 2001.
The multi-agency, multi-program system provides one truly
integrated solution for the One-Stop environment of today and tomorrow. An
easy to access web-based system with robust security features, AOSOS
supports an unlimited number of partners and programs and their unique
business and reporting needs.
Slide 4
AOSOS supports the business operations of One-Stop Career Center
partners by facilitating the case management and services of the
workforce investment system stakeholders:
Executive Summary
Workforce Staff
Employers
Service & Training Providers
Customers
Slide 5
State of the Art Workforce Programs
Case Management & Reporting at a Glance
Features
• ADA 508 Compliance
Executive Summary
• WISPR Reporting Compliance (7-1-2007)
• Common Measures Performance Reporting
• Federal Workforce & Unique State Program Support
(WIA, Wagner-Peyser, Veterans, Trade Act & Your State Program)
• Robust System Interface Abilities
– UI, Wage Record and State Systems
– National Job Boards
• Flexible Data Screens
(Overnight deployment of new screens
without lengthy IT development)
Slide 6
State of the Art Workforce Programs
Case Management & Reporting at a Glance
Functionality
• Universal Registration • Employer Relations
Executive Summary
• Comprehensive Assessment • Job Order Management
• WIA Eligibility Determination • Federal Performance Reporting
• Partner Referral Management • Local Management Reporting
• Employment Plans • One Stop Customer Surveys
• Counselor Notes • Provider Management & Tracking
• Service Delivery Tracking • Notification and Correspondence
• Individual Participation Accounts • Security Management
• Scheduling/Calendar • Customer Self-Service Module
Slide 7
People Talk
“With no subscription fee for the first year, “AOSOS is a wonderful workforce tool. The
AOSOS is a cost-effective way for states to bring system allows me to collect and manage as
their workforce development systems into much information as necessary to meet the
compliance with federal regulations and meet specific service needs of my individual
Executive Summary
USDOL’s new WISPR reporting requirements. customers. Its customer and employer case
management capabilities enhance my ability to
Steve Reenstra, Assistant Director perform a placement interview.”
One-Stop Coordination & Support Jackie Novatin
Placement Interviewer
“AOSOS is a comprehensive
case management system that
enables me to easily track my
customers from enrollment
through completion and beyond.
I appreciate the thoroughness of “AOSOS has provided New York’s workforce
the system and its many professionals with a single tool for multiple
components. It is an intuitive agencies to provide coordinated services in a
and user-friendly system.” one-stop setting.”
Particia Loughney Don Sutherland
E &T Counselor OSOS Project Coordinator
Slide 8
Special Application Features
Before we take you on a brief tour of the case management
system used to “build bridges to opportunities” for our customers, we’d
like to share with you a few special application features that help set
AOSOS apart from other systems including:
• Flexible Data Screens
• Staff Inbox/Scheduling
• Correspondence Capabilities
• Interactive Voice Response (IVR) System
• Inter-Agency Referral Management
• Federal Reports and Local Management Information
• Customer Self-Service Module
Slide 9
Custom searchable, “Flexible Data Screens,” like the Literacy/Numeracy
Tests tab below, can be defined in the administrative module, integrated with
Special Application Features
the database and literally, implemented overnight. This feature allows you to
address special state needs without lengthy IT development efforts.
Slide 10
The Inbox provides staff with scheduling, reminders of customer
appointments, and multiple triggers of training events and follow-up
Special Application Features
reminders.
Slide 11
AOSOS’ correspondence module generates hardcopy letters, electronic mail,
mailing labels and envelopes for one or multiple customers through stock or
Special Application Features
customized templates that import information from the database fields.
Slide 12
Interactive Voice Response (IVR) - AOSOS will interface with an IVR
system to contact customers through automated phone messaging to alert
Special Application Features
them to training opportunities, job opportunities, customer follow-up, and
customized broadcast messages to meet local needs.
Slide 13
Using the Inter-Agency Referral utility, staff electronically refer customers
between One-Stop partner agencies with a record of the referral maintained in
Special Application Features
the customer’s Service History window.
Slide 14
Federal Reporting & Local Management Information
Reports are available on intuitive screens that
Special Application Features
allow you to drill down to see which customers
are included in each report cell, combination of
report cells or each performance measure
numerator and denominator.
Slide 15
Federal Reporting & Local Management Information
Reports are available on intuitive screens that
allow you to drill down to see which customers
Special Application Features
are included in each report cell, combination of
report cells or each performance measure
numerator and denominator.
For example,…
Which 9002A Report
MSFW customers are
also veterans and
included in both
highlighted report cells?
Slide 16
The AOSOS Self-Service module can be used by customers to develop and
post resumes to the state’s resume bank, search for jobs, set up job scouts to
Special Application Features
automatically notify the customer of job opportunities. Self-service activities
can be captured for common measures reporting.
Slide 17
Take a brief tour of AOSOS now or find additional information about the system
and consortium on the AOSOS Information website at: www.ososinfo.org/
Special Application Features
Slide 28
The tour begins with customer intake…
Starting with intake, staff collect and manage information necessary to serve the
AOSOS Case Management Tour
customer. The Customer Detail module tabs include basic information, including the
“Gen. Info’s” basic customer demographics displayed below.
Slide 19
Information collection on 508 complaint screens…
Collect as much information as necessary to serve your customer on a series of
AOSOS Case Management Tour
tabbed screens including the Additional Information Tab (below), Objectives, Work
History, Education/Licenses, Skills, Comments and Tests tabs.
Clicking the “Programs/Public Assistance
Selection” button above or checking
“Service Veteran” field opens windows
with additional information fields.
Slide 20
The tour continues…
AOSOS Case Management Tour
Is this customer job ready, possessing “in-demand” skills?
YES – Proceed to the Employer Module and its job
search and matching functionality.
NO – Proceed to the Customer Assessment Module.
Slide 21
Comprehensive Assessment
The Comprehensive Assessment module is used to collect additional information to help the
AOSOS Case Management Tour
counselor make informed decisions regarding the customer’s suitability for “intensive services”
or “training,” and whether special barriers to employment exist. AOSOS provides for the
logical collection and documentation of an employment plan.
Comp Assess Tabs:
• Employment
• Education
• Financial
• Family
• Health
• Treatments
• Legal
• Housing
• Transportation
• Comments
Slide 22
Document & Track Services
Schedule services and training documenting dates, costs, fund allocation(s) and
AOSOS Case Management Tour
program(s) affiliation. In addition, authorizations can be printed, attendance tracked,
and IPA service summaries viewed.
Slide 23
Capturing Outcome Information…
Outcome information including employment retention, credential attainment and
AOSOS Case Management Tour
youth measures are captured through interfaces with Wage Record and WRIS to
capture wage data and supplemental information entered on the Outcomes Tab.
Slide 24
Case Managing Providers & Services…
AOSOS provides case management of service providers and their service offerings.
AOSOS Case Management Tour
Slide 25
Case Managing Employers & Job Orders…
Employers and their job opportunities are case managed within the Employer
AOSOS Case Management Tour
Module. Staff can search for employers and/or specific types of job opportunities
using comprehensive search criteria against current or archives job orders.
Slide 26
From job matching to job order to referral to documentation of the
results, AOSOS is the premier labor exchange system.
AOSOS Case Management Tour
Slide 27
Thank you for your interest! Find additional information about the system and
consortium on the AOSOS Information website at: www.ososinfo.org/
Special Application Features
Slide 28
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