Charles J.rtf

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					                                                Charles J. Hargrove
                                                       445 Clove Road
                                                   Staten Island, NY 10310
                                                       (646) 862-7847

Objective    To secure a position in a technologically minded firm. I bring to the table my experience in computer systems
             (hardware/software), communications systems, office automation and project management skills. My background in
             financial market trading, technology consulting and the manufacturing sectors, along with my leadership skills in
             various volunteer organizations, support my contributions to the right firm that wants to improve their grasp of
             technology while enhancing their core business during this new century.

Skill Set    Personnel: network administration staff management, sales support staff management; amateur radio emergency
                        communications team lead with over 75 direct reports, team management of computer system projects;
                        enterprise-wide database application development; liaison between technology users, system
                        administrators and CEO/COO/CTO/CIO levels of management, technical corporate trainer
             Software: full Microsoft suite of Back Office products, NT/2000/2003 server applications and integration;
                        Vinca/Legato Co-Standby Server for NT; Microsoft Terminal Server 2000; Microsoft Exchange Server;
                        various thin client solutions; Blackberry Enterprise Server; Linux (Debian, RedHat, Mandrake); planning
                        and implementation of TCP/IP systems and interface to Internet servers; data import/export across
                        various platforms
             Hardware: construction of servers and desktop PCs, with troubleshooting and repair of same; wireless networking

Experience   IBM Corporation                                   New York, NY                                 2007 - .
             Technical Corporate Trainer – Wireless Data Communications Specialty
             * Data literacy three module course series for employees of Cingular Wireless/AT&T over five months
             * Part of team of trainers dispatched to various states/regions, personally teaching over 1,000 students
             * Taught salesforce and management on data applications and technology behind their cellular offerings
             * Devices taught: Blackberry, Palm, LG, Samsung, Motorola, HTC (various smart phones, PDAs, etc)

             Xandros Corporation                              New York, NY                                 2006-2007
             Professional Services Manager/Sales Engineer
             * Technical sales support and consultation to reseller channel and business clients for server/desktops
             * Established procedures and processes for supporting Professional Services Department and pre-sales
             * Developed training and motivation programs for team of sales engineers in Professional Services Department

             Cambridge Communications Co-op                      Staten Island, NY                      2005-2006
             Chief Information Officer
             * Voice over IP startup, concentrating on non-profit organizations and medium sized businesses in NYC
             * Pre-sales engineering, systems design, equipment specifications, demonstrations, drew up proposals
             * Due to a lack of financing, the firm closed it’s doors in 2006

             RoyalBlue Financial, Inc.                          New York, NY                                 2004-2005
             System/Network Administrator
             * Full range of administration, installation and configuration of corporate/production, Linux and NT/2000/2003
                 Server Farm – multiple Exchange mail servers and bridgehead, Outlook Web Access servers, file servers,
                 Terminal Servers, developer and demo Linux servers, Blackberry Enterprise server, Asterisk VoIP servers,
                 Lucent/Avaya Definity telephone PBX server, Cisco Pix Firewall and various Cisco switches and routers.
             * Provided desktop and remote laptop support for nearly 250 executive/sales/support/programming users
             * Filled functional role of IT Manager for tech move of over 65 users to new floor when he was on medical leave
             * Worked with Security Officer and team for SAS70 series of audits to identify possible flaws and improvements
             * Researched, recommended and first level approval of technology purchases for the firm
             * Supervised and trained staff in administrative and junior system admin positions
             * Trained corporate staff in use of Blackberry devices, software and how it works with Microsoft Exchange server

             Pexicom, Inc.                                     New York, NY                               2003-2004
             System/Network Administrator
             * Administration, Installation and Configuration of Corporate Production Four Rack Server Farm – 12 IronPort
                 Servers, 9 Linux Servers, Cisco Pix 525 Firewall, Cisco 3550 Switches and Foundry Fastiron Switches
             * Configuration of EXIM, APACHE, TOMCAT and DNS servers
             * Maintenance of GNU Mailman mailing list servers
             * Registered and administered domains for client accounts
             * Source and Configuration control using CVS
Beacon Products, Inc.                              New York, NY                                2000-2003
Director of Operations
* Responsible for all phases of operation and managing the business except for client sales
* Supervision of office staff and software training of same. Handled hiring, firing and personnel issues
* Troubleshooter for major accounts (Target, KMart, WalMart) in production, import and marketing problems
* Modernized office automation and procedures to increase accuracy and workflow
* Coordinated with both companies that we represent (Richards Homewares and Better Sleep) to modernize their
    order entry and invoice reporting systems to improve accuracy and dissemination of sales and inventory data
* Moved into new offices in December 2000; tech move of Lucent PBX system, LAN and multiple NT servers
* NT server administration and writing of custom MS Access Database system for order entry and reporting

Advanced Communication Sciences                  Edison, NJ                                  1999-2000
Engineering Coordinator/Field Engineer
* Coordinator of a team of a dozen field hardware/software engineers and their work schedules
* Handled client and field engineer scheduling for software/hardware training classes given by manufacturers
* Covered overflow of work assignments when there weren’t enough field engineers to be dispatched
* Maintained internal LAN, NT servers and Novell 5 servers
* Trained internal ACS employees and clients in use of various Microsoft Office software packages

Bell Atlantic - Enterprise Sales                    New York, NY                            1989-1999
Consultant - PC Support/Database Programmer/Administrator
* Project Leader on rollout of over 250 desktop and laptop PCs replacing Data General terminals
* Conducted periodic surveys and questionnaires pertaining to quality of support functions
* Led technology committee comprised of the nine branch staff managers to ramp up to new automation
* Designed, wrote and administered custom databases for various personnel in the nine sales branches
* Joint development and rollout of web-based SQL "Funnel" sales tool with Bell Atlantic South MIS
* Provided hardware/software PC support to 250 World Trade Center based sales personnel
* Handled client branches' concerns and worked as liaison between branches and MIS Department
* Trained users in MS Access, Excel, Word, NT Server, Exchange Server, Visual Basic, Netscape HTML Editor
* Suggested new software/hardware/procedures that increased productivity of sales and support staff while
    ensuring cost savings in an era of tight budgeting for the sales division

Hargrove Enterprises Consulting                  New York, NY                                    1986-1989
Financial Markets Consultant
* Aided major financial firms by automating back office operations, and training their staff, to solve their
    volume-based problems due to the recent bull market understaffing of the mid-eighties
* Collected over $25 Million in bond interest payments due to the proper reconciliation of firm's accounts
* Clients served were Morgan Stanley, the Bank of New York, the Bank of America (Los Angeles), Kidder Peabody
    and Lehman Brothers

Shearson American Express                         New York, NY                               1982-1986
Institutional Trader - Mortgage Backed Securities
* Traded on firm's position in mortgage-backed securities to take advantage of market conditions and expectations
     of future bond performance

Banco de la Nacion Argentina                     New York, NY                           1980-1982
Institutional Trader - Fed Funds Instruments
* Traded on firm's position to finance the government of Argentina
* Instruments included: Overnight and Term Fed Funds, Overnight and Term Euro Dollars, Foreign Exchange
     Arbitrage/Swaps between Feds/Euros and other worldwide currencies

Fuji Bank, Ltd. - New York Agency                New York, NY                                 1979-1980
Junior Trader - Overnight Fed Funds
* Traded on firm's positions to cover ongoing Term and Foreign Exchange transactions
* Zero-balanced firm's accounts in Fed Funds for approximately $500 Million daily

Guardian Life Insurance Company                    New York, NY                                1978-1979
Assistant Underwriter - Group Renewal Dept/Corporate Large Group Accounts
* Responsibility was to recalculate rates for renewing policies in the Northeastern states based on account's
    previous year's claims and adjustments in Life and various Major Medical plans

USLife Corporation                               New York, NY                              1977-1978
Underwriting Clerk - ASRU (Association and Special Risk Underwriting Department)
* Prepared applications for underwriting from groups like PGA, Theater Owners Association, etc
* Issued new insured's packages after approval and answered questions from the national sales force
Volunteer    Member of the Staten Island Chapter of the American Red Cross Disaster Action Team
Activities   Communications Chair for the Multiple Sclerosis Annual Staten Island & Manhattan Walks
             Communications Liaison for the Community Mayors of New York, New Jersey & Connecticut
             Communications Chair for the Staten Island Chapter of the March-of-Dimes for Birth Defects
             Chief of Communications for the Ft. Wadsworth Start of the New York City Marathon
             Director of Communications for Events Management Group (manager of various public events and races)
             President of the NYC Amateur Radio Emergency Communications Service (
             Past District Emergency Coordinator for the Amateur Radio Emergency Service
             NYC Radio Officer for the Radio Amateur Civil Emergency Service under the City of New York OEM
             NYC Coordinator for the Skywarn program of the National Weather Service
             Member of the US Navy MARS program (Military Affiliate Radio Service)
             Vice Flotilla Commander for US Coast Guard Auxiliary, 1 District, Southern Region, Flotilla 5-10
             Division 5 Staff Officer - Communications for US Coast Guard Auxiliary, 1 District, Southern Region
             Lead Instructor for the US Coast Guard Auxiliary (radio communications, boating safety, etc)
             Adult Scouting Leader at William H. Pouch Camp (Staten Island) with emphasis on communications

Other        Past President of the Bayonne Emergency Management Amateur Radio Club
Activities   Moderator of the National Traffic System's Big Apple Net (emergency and routine message handling)
             Publisher of the Urban DXer Shortwave and Scanner Newsletter for the New York DX Association
             Sysop of the N2NOV/NYDXA Amateur Radio/Internet Computer BBS
             Trainer for FCC amateur radio licensing exams since 1992 (multi-week and weekend crash courses)

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