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									                Doro HandleEasy 338 mobile phone
                                                       HM17
Please retain these instructions for future reference. These instructions are also
available in alternative formats.

Contents:
Product Description ............................................................................................... 1
Getting Started ...................................................................................................... 6
Making a call ......................................................................................................... 7
Incoming calls ....................................................................................................... 8
Settings ............................................................................................................... 10
Safety Advice ...................................................................................................... 13
Technical specification and details ...................................................................... 14
T-Mobile - Welcome to pay as you go ................................................................. 14
Troubleshooting .................................................................................................. 15
Terms and Conditions of Sale ............................................................................. 16

Product Description
The Doro HandleEasy 338 mobile phone has 24 point font number buttons and
large black buttons with contrasting white, red or green symbols. The display
shows bright white 24 point entered numbers and smaller symbols and graphics
on a dark grey background. It also has a built-in speaker for hands free
conversations.

The Doro HandleEasy 338 can store up to 50 numbers in its memory and it can
make and receive voice telephone calls. It can also receive, though not send,
SMS text messages The 3 speed dial buttons allow you to store numbers with
names, entered from the phones keypad which you can then dial with one press.
The Doro HandleEasy 338 has an internal rechargeable lithium ion battery.

Items that come with the Doro HandleEasy 338 phone
1× Doro HandleEasy 338 mobile phone
1× Airtime Network SIM card and Top up card (the phone is not locked to this SIM
and you can use any other network operator)
1× Mains UK battery charger
1× Charging cradle/stand
1× Lithium Ion rechargeable battery
1× Earpiece accessory
1× Doro Instruction booklet

Warning Note: Airtime Network Pay as you Talk type SIM card. (Not relevant
to monthly contract SIM cards)
If there have been no outgoing calls made from a phone for some months, It is
now common practise for the Airtime Networks to reclaim the phone number
allocated to a SIM card, and any unused airtime value you have on a linked Top
up Card. If you only intend using this phone in case of emergency we strongly
advise that you make at least one brief call consisting of a dial, ring, answer and
end call, once a month. This will also reassure you that the phone is working.

Orientation
Position the phone so that the flat display screen and the number keypad are
facing upwards with the number pad closest to you.

Starting at the top of the phone and coming towards you the first flat dark surface
is the display screen and at the bottom of the screen there is a white Doro logo.
The display will show numbers and information in white text when the phone is
switched on.

Next there are six rows of buttons. The first is a row of 4 round black buttons. The
first 3 are lettered from the left to right; A, B, C, with white lettering and the fourth
has a symbol of an open book. These are the 3 Speed Dial buttons and the
Phonebook button.

The next row has three large horizontal buttons. The first button has a diagonal
phone symbol in green and this is the OK or Call button. The right hand button is
black with a red horizontal phone symbol with a red line underneath the phone
symbol. This button has a number of functions and is the end call, cancel and
reject call button. The middle button is a rocker button with a white arrow head
pointing up on the top half and an arrow pointing down on the bottom half. This
key enables you to scroll up and down through lists or menu options.

The next four rows of buttons form the number keypad. The first row has 1, 2, 3,
the second row 4, 5, 6 and the third row 7, 8, 9. The bottom row has star, 0 and
hash. The 5 key has two tactile markers. The first three rows also have the letters
of the alphabet distributed over these number keys in the standard allocation as
follows 2 is A, B, C; 3 is D, E, F; 4 is G,H, I; 5 is J, K, L; 6 is M, N, O; 7 is P, Q, R,
S; 8 is T, U, V and 9 is W, X, Y, Z. The number 1 button is used for symbols and
punctuation but these are not printed on the button. These letters are used to
enter names against the numbers that you store in your phonebook.

Below all these buttons there is a small centrally located hole in the case to allow
sound to reach the microphone.


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Underside of the phone
The battery cover forms the central half of the back of the phone and removing
this gives access to the rechargeable battery bay and the SIM card tray.
Immediately above the battery cover in the centre is the SOS emergency button
slightly depressed below the surface with a tactile surround. Above this button is
the small rectangular grill for the loudspeaker.

Top Edge
At the left hand end of the top edge there is a button that is flush with the
surround. This is the power On and Off button and will turn the phone on or off
when held in the depressed position.

Left side
With the phone facing upwards, on the left side edge there are two black buttons.
The top one is a rocker switch which operates when you press either the top half
(Up) (+) or the bottom half (Down) (-). It is used to turn the volume up and down.
Below this there is a single rounded rectangular button which is the Menu or OK
selection button.

Bottom Edge
On the bottom edge of the phone there are two centrally positioned small holes
that can be used to fit a neck loop. On either side of these holes there are
recesses for contacts which enable the phone to be charged when sitting in the
charging cradle.

Right side
Towards the top of this side alongside the screen there are two small circular
sockets. The top one is used to charge the phone directly without the use of the
charging cradle and the lower one is to connect the earpiece.

Display
When switched on the display shows on the top row a series of small graphic
symbols - and they are from the left.

 Signal strength - increasing height bars vary in number with network coverage
  - more bars equal better coverage
 Ring - a musical note symbol indicates a ring tone is selected.
 Vibrate symbol - two vertical wavy lines - when vibrate is selected. There is
  also an option for the phone to both ring and vibrate which is shown by using a
  combination of both graphics.
 Missed calls - shows as an angled telephone symbol and indicates you have
  missed or selected to reject a call. Missed calls will also show in the main

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  display, just after they happen, as an angled telephone in a box and the
  number of missed calls.
 New message - a closed envelope symbol indicates there is a new unread text
  message.
 Roam - a letter R inside a small square box - will appear if you travel abroad.
  Please telephone your network provider before you travel to ensure your
  network operator has enabled this service for your account.
 Battery charge level - in the top right hand corner of the screen. It consists of
  a small battery shaped graphic. When the battery is full the symbol will appear
  as a solid white battery and as the battery is used the symbol will fill in black
  until only a thin white outline remains. At this point a warning sound will play to
  remind you to charge the battery. When the phone is charging the battery
  shape will appear to be filling up.

SIM card
Insert / Remove SIM card
First remove the battery cover. To remove the battery cover, first switch off the
phone and hold the phone face down in one hand with the screen furthest away.
Using your other hand, locate the sprung locking catch below the bottom edge of
the cover on the back of the phone. Whilst pulling the latch downwards with one
hand use fingernails on the other hand to insert into one or both of the small
recesses on either side of the case to lift the cover up and away. If the battery is
already inserted you will need to remove it to insert the SIM. The battery is square
and can be removed by lifting either corner at the edge closest to the battery
cover release catch.

With the display and keys facing down with the display furthest away from you, the
SIM-card tray is located in the left hand corner of the battery bay and is accessible
when the battery is removed. It is located in a recessed oblong shaped area, with
a metal 'bridge' across the middle.

With the brass coloured contacts of the SIM Card facing down and the cut off
corner of the SIM-card towards the outside edge of the battery bay (left hand
edge), slide the SIM-card down into the SIM-card tray making sure it goes under
the metal 'bridge' that keeps it in place. Remove the SIM card by using a finger to
keep pressure on the card and slide it out of the shaped recess.

SIM - Enter PIN
This function has not been activated with the SIM card originally supplied with the
phone. If "Enter PIN" is displayed on screen, when you switch the phone on, enter
the 4 digit number that will come with your SIM card paperwork. As you enter the
number the display will show stars instead of numbers. Warning - if you enter the
PIN number wrong three times then the phone will lock completely and you will
have to contact your Network operator for an unlock code (PUK).
                                                                                    4
If there is no SIM card in the phone the display will show SIM card symbol and
"Insert SIM" in large letters. NOTE - if you press the green call button with no SIM
card in the phone, it will dial the emergency services.

Battery
Battery insertion
First remove the battery cover. To remove the battery cover, first switch off the
phone and hold the phone face down in one hand with the screen furthest away.
Using your other hand, locate the sprung locking catch below the bottom edge of
the cover on the back of the phone. Whilst pulling the latch downwards with one
hand use fingernails on the other hand to insert into one or both of the small
recesses on either side of the case to lift the cover up and away.

Place the phone face down on a table, with the battery cover removed and the
battery bay closest to you. The flat, rectangular battery has 3 brass coloured
contacts and two locating lugs at one end and a small tab on each side of the
other end. Hold the battery so that you insert the battery into the bay, brass
contacts and lugs first, and then press the battery flat into the bay. (The battery
has a white side with writing on it and this side should face upwards).

Replacing the battery cover
Holding the cover at a slight angle, locate the two lugs on the top edge of the
battery cover under the top of the battery recess on the phone. Push the cover
down and click it into place.

Battery removal
There are two small tabs on ether side at the bottom edge of the battery. With a
finger nail under one of the lugs lift the battery out.

Charging the battery
When charging the battery for the first time, it is recommended that you charge it
for at least 3 hours. Please note, the full battery capacity will not be reached until it
has been charged 3 or 4 times. Using the mains charging unit that came with your
phone, insert the small round plug into the top of the two sockets on the right hand
side of the phone. Plug in the 3-pin power charging unit into a mains socket and
switch on. When you start charging, the screen will display a large rectangular
battery symbol which will appear to be filling from right to left. It will also give an
audible beep. If the phone is switched on when charging a two pin plug symbol
will momentarily appear on the screen when you start charging. When the
charging lead is removed the same symbol with a cross through it will momentarily
appear. With the phone turned on, a small filling battery symbol will appear in the
top right hand corner of the screen through the duration of charging.

                                                                                       5
Instead of plugging the charger directly in to the phone it is possible to place the
phone in the charging cradle and plug the charger lead in to the socket on the
back of this cradle. The same symbols as described above will appear when the
phone is placed in the cradle.

The battery can only be charged in the phone and if it is totally flat it may take a
few minutes of charge before it shows evidence of charging. If you are not going
to use the mobile phone for more than a month, it is recommended that you
remove the rechargeable battery from the phone and store it safely.

Getting Started
Turning the phone On and Off

Press and hold in the On/Off button on the top edge of the phone until the display
and the keyboard backlight come on and you hear a series of audio tones. Switch
on is complete when the Doro graphic animations on the display stop and the
display shows the time and the name of the network provider. To turn the phone
off, press and hold the On/Off button until you hear the end of a series of tones
and the screen shows an animated graphic display that then goes blank.

Adding credit to your phone
If you use the SIM card and top up card supplied with this phone you can add
credit or top up your phone in a number of ways. Please note that if you use a
different SIM card then you will need to refer to their terms and conditions for how
to add credit. You will need to add credit to be able to make any calls, you will
however, be able to receive incoming calls.

Using the top up card
Within the plastic wallet that contained a SIM card there is another plastic card
which look similar to a credit card. This card is linked to the SIM card and has the
telephone number of the SIM card printed on it. You can take this card and
present it in a shop that has a green top up sign and ask for an amount to be
added your phone.

Calling the network provider
Simply dial 150 from using your phone and follow the instructions. Alternatively,
you can call from another phone on 0845 412 5000 but you will need to have your
mobile phone number to hand.




                                                                                       6
Making a call
There are three ways to dial a number and make a phone call. An SOS button is
also provided.

Keypad dial
Enter the phone number direct from the keyboard and briefly press the green OK
Send button. The display will show a telephone handset symbol with an animated
arrow pointing away from it. It will also scroll the number you are dialling at the
bottom of the display. Remember to use the full STD code. If you are dialling from
outside the UK then add a plus + symbol for international dialling by pressing the
star button on the number keypad twice quickly then add the international dialling
code for the country you are dialling. E.g. +33 to call a number in France or +44 to
call the UK from abroad. (Remember to miss out the leading zero from the
telephone number)

When you push the end call button with the red handset on it to finish a call the
duration of the call will be momentarily displayed on the screen.

Speed Dial
To dial the numbers you have stored for the Speed dial buttons A, B or C, press
and hold a Speed dial button - the number you are dialling, or the name of the
contact if named, will appear in the display and the phone dials that number

Alternatively press a speed dial button briefly to check the number you are dialling
and then press the green OK button to make the call.

Storing Speed Dial numbers
Enter the number you wish to store into the display using the number keypad.
Press and hold one of the 3 Speed Dial buttons you wish to assign to the number.
The display will then show a vertical line on the left hand side of the screen
prompting you to enter a name. Using the letters on the keypad (as described
above) enter the name you wish to allocate to this number. E.g. to enter SUE
press the 7 key four times for the S, then the 8 key twice for the U and finally the 3
key twice for the E. (Use the Red cancel button if you make a mistake). Press the
green OK button and a small box with a tick will appear briefly. You can check the
numbers you have stored by briefly pressing the Speed Dial buttons. Entering new
numbers will overwrite the existing numbers

Memory dial from Phonebook
Press the Phonebook button on the right hand side of the top row of buttons and it
will display the stored number list. Use the rocker switch in the middle front of the
phone, pressing it up or down to scroll through the numbers. The numbers will

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change from white on black to black on white, in the display as you go through the
list. When you have highlighted the number you want to dial press the green OK
button briefly. The Phonebook can also be accessed by pressing and holding in
the Menu button on the left hand side of the phone. When the Phonebook symbol
and name is displayed press the green OK button to enter it. Select the number to
dial by scrolling as stated above.

Storing Phonebook memory numbers
Open the Phonebook by pressing and holding the Menu button on the left hand
side of the phone. When the Phonebook symbol and name is displayed press the
green OK button to enter the Phonebook. The top line will read "Add new" and this
should be selected by pressing the green OK. The display will then show Name
and underneath will be Number. Press the green OK button to select Name. The
display shows a vertical line on the left hand side of the screen prompting you to
enter a name. Using the letters on the keypad (as described above) enter the
name you wish to allocate to this number. E.g. to enter SUE press the 7 key four
times for the S, then the 8 key twice for the U and finally the 3 key twice for the E.
(Use the Red cancel button if you make a mistake). Press the green OK button to
save this name and take you back to the Name and Number screen. Using the
central rocker switch scroll down to Number and press OK. Enter the number you
want to store in the phonebook memory using the number keypad, then press the
OK button once to confirm the name and number you have entered. Then press
the red cancel button three times to take you back to the main screen showing the
time. This name and number will be stored in the next available memory location.
If the phonebook is full use the up and down rocker switch to scroll to the position
to be replaced with the new number. Note: numbers that are larger than the
display screen will scroll so that the full number can be seen.

SOS Calls
The SOS (Emergency call) button is located on the back of the phone. By
pressing and holding this button for 3 seconds or twice within a second
(alternative settings see Emergency - Activation below) you will activate an
emergency SOS call. On activation this will send an emergency SMS text
message to all contacts on the Emergency numbers list (see below). The phone
will then dial the first number on the list and if not answered within 30 seconds the
next number is dialled etc. Dialling of each number is repeated 3 times, or until a
call is answered, or until the red cancel button on the phone is pressed. Note that
this call function must be activated in the settings before use. The number 112
must not be one of your list of numbers.

Incoming calls
With the phone switched on - an incoming call is signalled by the phone vibrating
and/or you hear your selected ring tone. Accept the call by briefly pressing the

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green OK button. If caller is in your phone book their name will appear on the
screen.

Hands free
You can select the hands free function by briefly pressing the green dial button
during a call. To stop the hands free function and still remain in the call press the
green dial button briefly again.

Using the earpiece
To use the earpiece, insert the small rectangular plug on the end of the earpiece
cable into the socket on the side of the phone. This is the lower of the two sockets
on the right hand side of the phone and is immediately below the charging socket.
When the earpiece is plugged in, a headphones symbol will momentarily appear
on the screen.

The earpiece cable has a lapel clip and where the right ear cable meets the left
ear cable there is an oval shaped unit containing the microphone and a small
button. This button can be used to answer and end calls.

End a call or Reject an incoming call
If you wish to end a call, briefly press the red end call button. If the person you„re
talking to hangs up before you do, you do not need to do anything the call will be
cleared automatically. When the phone rings and you do not wish to take the call
simply press the same red end call button. A small missed call symbol will show
on the top row of the display.

Call Log
When you miss a phone call the display will show a large handset symbol with an
exclamation mark and the number of calls you have missed. When this is
displayed, press the green OK button to show details of the missed call.

At any other time, press the green OK button very briefly to see a list of your call
log. This includes calls made, calls received and missed calls indicated
respectively by a handset with arrow out, a handset with arrow in and a handset
with exclamation mark. Using the central rocker switch scroll up or down to reach
the required call and press the green OK button to display the details. Use the
rocker switch again to scroll through these details which include, name, number,
date, time and how often called. Up to 20 calls of each type can be stored and
only the most recent call of the same number is held.

The call log can also be accessed using the Menu button and scrolling down.



                                                                                         9
Loudspeaker and earpiece volume
You can only change this volume setting during a call. Press the top of the rocker
switch on the left hand side of the phone to increase the volume and the bottom of
this rocker switch to reduce the volume. The display shows the current volume
setting using vertical bars with 7 bars being the maximum.

Vibrate Alert
Press and hold the bottom right number keypad # button for 2 seconds to either
switch on or off the vibrate ring alert function. A small message is displayed to
indicate the selected state.

Button key lock
To manually lock the keypad to prevent accidental calls, turn the keypad lock on.
Simply press and hold the star button (bottom left of the keypad) for 3 seconds -a
large padlock symbol will appear momentarily on the screen and then a small
padlock symbol will show on the top row of the display. To deactivate the key lock,
having either been manually or automatically set, simply press and hold the star
button for 3 seconds. A large un-padlocked symbol will appear momentarily on the
screen and the padlock symbol will disappear from the top row of the display. The
keypad lock can be set to turn on automatically, please refer to the Settings
section for more details.

Settings
Press and hold the Menu button until this shows Phonebook. Then, using the
central rocker switch, scroll down past Call Log to Settings. Press the green OK
button to display the list of setting options. Scroll through the options and when
you reach the one you want press the green OK button to select it.

Time and Date
Within this setting there are 4 options. Scroll to the one you want and press OK to
select
Set Time
Set Time will display the currently stored time. Press OK and then enter the time
you wish to set in the 24-hour format using the number keypad e.g. for 1.30 pm
enter 13 30. Press OK and after a confirmation "done" tick you will be taken back
to the time and date options.
Set Date
Set Date will display the currently stored date. Press OK and then enter the date
you wish to set in the format d d m m y y y y using the number keypad e.g. for
21st April 2009 enter 21042009. Press OK and after a confirmation "done" tick
you will be taken back to the time and date options.

                                                                                     10
Time Format
Time Format will display the currently used format namely 12 or 24 hour format. If
you wish to change this scroll to the other format and press OK
Auto Time
Choose On or Off and press OK. Note: On will detect the time from the network
operator but this only works with some operators.

User Setup
There are 3 options. Scroll to the one you want and Press OK to select. Press the
red cancel button to return to the Settings list of options.

Tone Setup
Within tone set up there are 4 options. Scroll to the one you want and Press OK to
select.
Ring Tone
Scroll down through the 10 melodies available (which will play to help selection)
and select the ring tone you want for an incoming call by pressing OK.
SMS Tone
Scroll through the 5 tones (which will play to help selection) plus silent and select
the tone you want that will notify you of an incoming SMS text message by
pressing OK.
Volume
Scroll up or down to select the volume of the tone you require and then press OK
Keypad Tone
Scroll up or down and press OK to select from silent, click or tone to accompany
the keystrokes you make.

Alert Type
Choose by scrolling and pressing OK from a combination of ringing, vibrating or
display illumination for the required option to select how you should be notified of
an incoming call.

Language
Choose from a wide range of languages or leave on Automatic.

SMS Receive
Choose from On or Off. For reasons of simplicity, this phone can receive though
not send text (SMS) messages. If you wish to remove the ability to receive
messages then scroll to Off and press OK. Press the red cancel button to return to
the Settings list of options.


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Emergency
Within this setting there are 4 options. Scroll to the one you want and press OK to
select.
Activation
Within activation there are the options of Off, On Normal and On (3) to select
from. Use the rocker switch to scroll and the green OK to select. Off means that
the SOS emergency call button on the back of the phone is disabled. On Normal
means that the button is enabled by pressing it and holding for more than 3
seconds or pressing it twice within 3 seconds. On (3) means that the button is
enabled and is activated by pressing it 3 times within 1 second.
Message
Enter a text message that will be sent in an emergency. Use up to 160 characters
using the letters on the keypad and this will be sent to your emergency numbers
when the SOS button is activated. This message will be sent to all numbers on the
emergency number list in addition to a call being made.
Numbers List
Select an Empty location and press OK. Using the Name and Number entry
method described previously in "Storing Phonebook memory numbers" you can
enter up to 5 emergency numbers to be contacted. These will be contacted in turn
until one number answers. Care should be taken not to use numbers with
automatic answering machines as the calling sequence will cease at this number
if the call is answered by the machine.
Alarm Info
Please read this important message about emergency calling.

Security
Within security you have 5 options to scroll to and select by pressing the green
OK button.
SIM Lock
Select On or Off and press the green OK and then the red clear button to return to
the security options. It is recommended that you leave this as Off.
Phone Lock
Select On or Off and press the green OK and then the red clear button to return to
the security options. If On is selected you will need to enter a phone unlock code
every time the phone is used. The default code is 1234. Most users choose not
use phone locks.
Auto Keylock
It is possible to select the time before the phone will automatically lock the keypad
at 30 seconds, 1 minute or no automatic lock. Scroll to the required option and
press OK.


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Passwords
This enables a user to change the PIN, PIN2 or Phone lock codes to new values
by entering the old code and then the new code twice followed by OK on each
occasion. This is unlikely to be required.
Reset
After entering the phone lock password the phone can be reset to factory settings
by pressing OK.

Safety Advice
Mobile phones must normally be turned off in hospitals and in the proximity of
medical devices. Please comply with any notices and requests from staff to switch
off your phone.

NOTE - There should be a minimum distance of 20 cm between a cardiac
pacemaker and a working phone. The mobile phone must never be carried in the
chest pocket. Please take advice from your medical advisor before you use this
phone or any other phone.

The mobile phone must be turned off when directed to by the ground or cabin staff
when you are at an airport or on board an aircraft. The mobile phone must not be
used when you are at or are close to petrol stations and other potentially
dangerous flammable locations. Do not use your phone if you suspect a gas leak.

The SIM card should be handled carefully, like a credit card: do not bend it,
scratch it or subject it to static electricity.

Do not subject the phone to direct solar radiation. A usage other than that
described beforehand leads to the damage of the product. In addition, another
usage could lead to dangers such as, for example, electrocution, fire, etc. It is
illegal to change or rebuild any of the product parts and the encasement may not
be opened.

Cleaning
Use a damp cloth to clean the device. Avoid the use of sprays and too many fluids
because these can enter the device through openings on the keypad and could
cause damages. Do NOT use any cleaning materials or fluids that contain
scouring agents, alcohol, spirits or solvents (turpentine). These agents can attack
the synthetic encasement and damage the imprint.

This mobile phone is to be used as a mobile communications device and contact
with dampness for example, in rain or in the bathroom, etc., must be avoided. Be
careful not to damage the phone in any way.


                                                                                13
Disposal of electrical items
This product must be disposed of in accordance with the WEEE Directive. The
Waste Electrical and Electronic Equipment Directive aims to minimise the impact
of electrical and electronic goods on the environment, by increasing re-use and
recycling and reducing the amount of WEEE going to landfill. It seeks to achieve
this by making producers responsible for financing the collection, treatment, and
recovery of waste electrical equipment, and by obliging distributors to allow
consumers to return their waste equipment free of charge.

Disposal of batteries: Batteries should not be placed in your normal household
rubbish. As a consumer, you are legally required to dispose of rechargeable and
standard batteries correctly.
Disposal of your phone: if it is necessary to dispose of this phone, please check
for a suitable mobile phone disposal process with your local Council. Disposal of
the packaging: Packaging and packing materials can be recycled and should
fundamentally be submitted for recycling.

Important -- do not throw away the packaging during the first 30 days of
purchasing your phone. Our return and refund policy specifically requires all the
packaging and phone components to be returned in new condition. Failure to do
so will incur delays or a refund may not be authorized.

Technical specification and details
Network: GSM 900/DCS1800/PCS1900 Tri Band
Dimensions: 125mm x 52mm x 16mm
Weight: 95 grams (including battery)
Talk time: approximately 2.0 to 2.5 hours
Standby: up to 280 hours
Battery: 850 mAh Lithium battery

T-Mobile - Welcome to pay as you go
Mates Rates
If most of your mates are with T-Mobile you can talk longer for less to them with
Mates Rates. You'll get 8p per minute calls and 5p texts to other T-Mobile
customers.

   T-Mobile customers 8p per minute calls, 5p each text
   Local and national numbers 20p per minute calls, 10p each text
   Customer of other UK mobile networks 40p per minute calls, 10p each text
   Voicemail retrieval in the UK 10p per minute



                                                                                    14
Everyone
If you love having the freedom to call who you like, when you like, then Everyone
is the right plan for you. You'll get 15p per minute flat rate calls to any UK network
at any time. We know things change and so can your price plan. You can switch
to Mates Rates at any time, simply call 146 from your T-Mobile phone free from
the UK and follow the instructions.

   T-Mobile customers 15p per minute calls
   Local and national numbers 15p per minute calls
   Customer of other UK mobile networks 15p per minute calls
   Voicemail retrieval in the UK 10p per minute

Voicemail
Voicemail is automatically set up on all T-Mobile phones. To record your own
personal greeting or if you have any problems with you voicemail just call 222
from your T-Mobile phone and follow the instructions.

To pick up your voicemail messages
Dial 222 from your phone. It costs 10p per minute to retrieve your voicemail
(within the UK).

Frequently asked questions
How do I check my allowances, balance and unbilled coasts?
Call 150 from your phone and select option 1, then option 1 again.

Do I have to keep using my phone to keep my account active?
Yes, you'll need to either make a chargeable call or add credit every 180 days in
order to keep your account active.

Troubleshooting
Calls fail to connect
Check you are in network coverage, you have sufficient airtime and that the phone
numbers you are dialing are correct.

Phoning outside of your own country:
If you are outside the home network of your network provider, your mobile phone
automatically detects and goes through another GSM network. For information on
additional costs incurred when using the phone outside your own national borders,
please contact your network provider.

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How often should the rechargeable battery be recharged?
To maximize battery life do not recharge the rechargeable battery after every
phone conversation. Over the course of time, this leads to a reduced battery
capacity. To keep the battery in the best condition it is recommended that you
allow the battery to go flat and then fully recharge it completely once a month. Do
not compromise your safety or security to do this.

Can an emergency call, by entering 112, be made without
network coverage or airtime credit?
If there is no reception or you have no airtime credit the international emergency
number 112 can usually still be dialed. This facility is only to be used in a real
emergency and where you need the direct response of the emergency services.
Abuse of this facility may result in your phone being barred from making a call of
any kind.

How can you improve the reception?
Try another location: when indoors, head towards a window or continue with the
conversation after you have exited an elevator, underground garage or a tunnel.

Keep up-to-date with new products from RNIB
New product guide is a free bi-monthly publication packed with information on
accessible products from RNIB relevant to your everyday life. It also features
details of any special offers or discounts, information about popular products and
other news and events that may be of interest. Available bi-monthly in braille,
audio, by email, on disk and online.

To subscribe contact RNIB on 0303 123 9999

To find out more about our extensive range of products you can also visit our on
line shop: www.rnib.org.uk/shop

Terms and Conditions of Sale
All goods are guaranteed against faults for 12 months from date of invoice. Faults
should be notified to RNIB prior to return, who will issue a returns authorisation
number (RMA).

Goods can be returned as “unsuitable” within 30 days of delivery, as follows:-

1.   Customer must contact RNIB to obtain a returns authorisation number (RMA).
2.   Items must be returned in original packaging and condition.
3.   Goods must be marked “Returns” and must show the authorisation number.

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4.   Goods lost in transit will only be refunded on proof of postage.
5.   Goods marked as “non returnable” in the RNIB catalogues cannot be
     returned for hygiene reasons - unless faulty, and software products whose
     seal has been broken cannot be returned unless faulty.

Where goods are sold to organisations, who then sell on the goods, the guarantee
will commence from the date of original purchase from RNIB.

None of the above terms and conditions affect your statutory rights. If you require
further information or clarification of these terms and conditions please contact: -

RNIB
PO Box 173
Peterborough PE2 6WS
U.K.

Telephone 0303 123 9999
Textphone 0845 758 5691
Email: shop@rnib.org.uk
RNIB website: rnib.org.uk

Registered charity No. 226227

Overseas customers should contact RNIB Export Department at the above
address or call:

Telephone: +44 (0) 1733 37 5400
Export direct fax: +44 (0) 1733 23 8541
Email: exports@rnib.org.uk

Product Regulations

This product is CE marked.
The materials, components, and assemblies in this product comply with 'The
Restriction of the Use of Certain Hazardous Substances in Electrical and
Electronic Equipment Regulations 2006' (RoHS).


Customers are advised to return this product, free of charge, to their supplier or
the manufacturer at the end of its life. This is to comply with 'The Waste Electrical
and Electronic Equipment Directive' (WEEE).

Declaration of Conformity

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The Doro PhoneEasy 338gsm is compliant to the CE, ROHS and WEEE
regulations

Keep up-to-date with new products from RNIB
New Product Guide is a free bi-monthly publication packed with information on
accessible products from RNIB relevant to your everyday life. It also features
details of any special offers or discounts, information about popular products and
other news and events that may be of interest. Available bi-monthly in braille,
audio, by email, on disk and online.

To subscribe contact RNIB on 0303 123 9999, alternatively visit our Online shop
at rnib.org.uk/shop

Revised May 2009




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