Checkout Operator

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					Checkout Operator

          The Work

          As a checkout operator you would work on a till, serving customers in a supermarket, convenience
          store or large retail store.

          Your day-to-day duties would include:
           q passing items over an electronic bar code reader or keying in prices manually

           q taking cash, cheque and credit card payments

           q processing loyalty cards and any discount or credit vouchers

           q keeping the work area tidy and stocked with change, till rolls, carrier bags and other items.



          You might have extra duties, such as balancing the till or working on a customer service desk,
          dealing with faulty and returned items.

          In supermarkets, you would weigh items such as fruit and vegetables and pack goods into bags.
          You may also put out stock, although in large stores and supermarkets this is normally done by a
          shelf filler.

          In department stores and some smaller shops your work could be combined with sales assistant
          duties (see the Sales Assistant profile for details).


          Entry Requirements

          You do not usually need any qualifications to become a checkout operator, but some companies
          may prefer you to have GCSEs including maths and English. Enthusiasm and good people skills
          are valued by employers. Experience in handling cash and serving customers would also give you
          an advantage.

          You may be able to get into this job through an Apprenticeship scheme. The range of
          Apprenticeships available in your area will depend on the local jobs market and the types of skills
          employers need from their workers. To find out more about Apprenticeships, visit the
          Apprenticeships website.
           q Apprenticeships




          Hours

          You would typically work 38 hours a week as a full-time checkout operator, which may include
          evenings and weekends. Stores can be open from 8am until 10pm, and some are now open 24
          hours, so shift work may be required. There are lots of opportunities to work part time.

          Many of the large retail stores are situated in out-of-town locations, so you may need your own
          transport. Your employer would provide a uniform.


          Skills and Knowledge
            q   good customer service skills
            q   a polite and friendly manner
            q   the ability to deal tactfully with difficult customers
            q   good spoken communication skills
            q   basic maths skills
            q   a smart and tidy appearance.


          Training and Development

          You will usually be trained on the job, working alongside experienced staff. With larger stores, you
          may have an induction course covering areas like working the tills, using associated technology,
          health and safety procedures. Your training could be tied in with an NVQ, such as:
            q levels 2 and 3 in Sales

            q levels 2 and 3 in Customer Service.




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Checkout Operator

          More Information

          Skillsmart Retail
          Fourth Floor
          93 Newman Street
          London
          W1T 3EZ
          Tel: 0800 093 5001
          www.skillsmartretail.com


          Opportunities

          You will find most vacancies with the well-known supermarket chains and DIY stores. Jobs are
          advertised in the local press, through Jobcentre Plus offices, within stores (many retailers have
          their own websites advertising vacancies and training schemes) and on Directgov (Jobseekers
          page).
            q Directgov (Jobseekers page)



          Many stores encourage staff development and you may get the opportunity to move into a
          supervisory or management post. Your prospects are likely to be greatest with larger organisations.


          Income
            q   Checkout operators can earn between £11,800 and £16,000 a year.
            q   Supervisors may earn around £18,000 a year.

          Figures are intended as a guideline only.


          Related Profiles
          Bookmaker
          Customer Service Assistant
          Customer Services Manager
          Market Trader
          Petrol Service Sales Assistant
          Post Office Customer Service Assistant




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