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							Continuing the Building Quality Dialogue –
Developing Training Modules on Sustainable Construction to Support the Further
Education of Stakeholders in the Construction Sector




       Analysis of Key Actors and their
       Requirements for Training Modules



fundet by:
                                           Thomas Lützkendorf & Daniela Busse
                                                 DEPARTMENT OF ECONOMICS & BUSINESS ENGINEERING
                                              SUSTAINABLE MANAGEMENT OF HOUSING AND REAL ESTATE
                                                                           KARLSRUHE UNIVERSITY
    … what we stand for


        Currently, education and further training programs in the area of
        sustainability in construction’ are predominately focused on the needs of
        architects and engineers.
        However, successfully implementing the principles of sustainable
        development requires addressing other actors as well (e.g. investors,
        bankers, insurers, appraisers and estate agents) and developing specific
        educational programmes tailored to their needs.

        Besides educational programs offered within universities, a number of other
        programs need to be developed that fit to the specific requirements of
        those actors already working in practice.


                       architects /engineers                      business engineers


      investment/finance                                                       real estate management
                                                sustainability

                                                                         SUSTAINABLE MANAGEMENT OF HOUSING AND REAL ESTATE
2   Analysis of Key Actors and their Requirements for Training Modules
    … what we stand for

       The issue of sustainability and related topics should not be treated in
       isolation (i.e. offering educational modules that exclusively focus on green
       issues is not an appropriate solution). Instead, aspects of sustainability
       should be integrated into traditional contents of educational programs
       for architects, engineers, real estate economists etc.

        Design related contents                                Basics / Assessment methods
        Energy efficient design                                Sustainability basics
        Design for environment                                 Energy demand calculation
        Low energy house / Passive house                       Life-cycle assessment (LCA)
        Solar energy use (active/passive)                      Assessment of surface areas /
        Rainwater use                                          Ecological footprint
        Green roof                                             Assessment of environmental risks
        Selection of building materials                        Assessment of health risks
        Selection of heating systems                           Analysis of user requirements
        Design for deconstruction                              Assessment of user satisfaction /
        User-oriented design                                   Post occupancy evaluation (POE)
        Design for senior citizens                             Life-cycle costing (LCC)
                                                               Property rating

                                                                         SUSTAINABLE MANAGEMENT OF HOUSING AND REAL ESTATE
3   Analysis of Key Actors and their Requirements for Training Modules
    The Task



     The intention to support stakeholders in education and further education
     relating to sustainability aspects is dealt with


         by analyzing the stakeholders' network to identify key actors
           - with strong influence on decisions
           - with strong influence on business partners and other stakeholders


         by detecting methods & means that are crucial for decision-making


         by giving advice on the kind of training modules and their contents




                                                                         SUSTAINABLE MANAGEMENT OF HOUSING AND REAL ESTATE
4   Analysis of Key Actors and their Requirements for Training Modules
      Scheme / Overview




                                technique




                                            technique




                                                                   technique




                                                                                   technique




                                                                                               technique




                                                                                                                    technique




                                                                                                                                 technique
methods & means
affecting
sustainability


                              side                        side                                             side                 side
side actor(s) playing         actor                       actor                                            actor                actor
the role as ...
                                                                                  main                                                       set-up of
                                                                                  actor                                                      actors
                             role 2                      role 3                                            role 4               role 5       =>
main actor(s) playing                                                                                                                        network
the role as ...                                                                    role 1



cause during
                             cause                                               cause                      cause               cause
lifecycle

reaction to cause                                                              decision



                                                                        economical                  X
                                                        Sustain-




taking an influence on
                                                         ability




                                                                        ecological                  X
sustainability (3
dimensions)                                                             social

                                                                                               SUSTAINABLE MANAGEMENT OF HOUSING AND REAL ESTATE
  5   Analysis of Key Actors and their Requirements for Training Modules
    Preconditions for Starting off Activeness

environment (model)

                             job profile/
                                                           aims/interests
                              education




       action                      actor A                       role                            methods
                                                                                                 & means


                                  decision                      cause




     e.g. site/location          e.g. owner                  e.g. planning             e.g. tender
     kind-of-use                 investor                    construction              portfolio analysis
     financing                   planner                     operation                 land use planning
     rent                        seller/buyer                management                property rating
     merchandising               advisor                     refurbishment             investment apprais.
     maintenance strat.          lessor/tenant               redevelopment             life cycle assessm.
                                                                         SUSTAINABLE MANAGEMENT OF HOUSING AND REAL ESTATE
6   Analysis of Key Actors and their Requirements for Training Modules
                    Concept                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        lifecycle

                          • lifecycle                                                                                                                                                                                                                                                     identifying




                                                                                                                                                                                                                                         Investor




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Öffentlichkeit
                                                                                                                                                                                                                       Initiator




                                                                                                                                                                                                                                                                    Verkäufer

                                                                                                                                                                                                                                                                                Käufer
                                                                                                                                                                                         ROLLE




                                                                                                                                                                                                                                                         Bauherr




                                                                                                                                                                                                                                                                                                 Vermieter




                                                                                                                                                                                                                                                                                                                                                                                Planer

                                                                                                                                                                                                                                                                                                                                                                                         Berater




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Mieter
                                                                                                                                                                                                                                                                                                               Ersteller




                                                                                                                                                                                                                                                                                                                                                                                                   Verwalter

                                                                                                                                                                                                                                                                                                                                                                                                               Betreiber




                                                                                                                                                                                                                                                                                                                                                                                                                                            Vermittler
                                                                                                                                                                                                                                                                                                                                               Finanzierer

                                                                                                                                                                                                                                                                                                                                                              Versicherer




                                                                                                                                                                                                                                                                                                                                                                                                                           Ver-/Entsorger




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Bewohner/Nutzer
                                                                                                                                                                                                                                                                                                                           Produkthersteller
                                                                                                                                                                                                 Besitzer/Eigentümer




                                                                                                                                                                                                                                                                                                                                                                                                                                                         sonstige Dienstleister




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Genehmigungsbehörde
                          • causes                                                                                                                                                                                                                                                        key actors




                                                                                                                                                                           role
                          • decisions                                                                                                                                                                                                                                            • real estate fund
                                                                                                                                                 actor                                                                                                                           • developer




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    developing training modules
                                                                                                                                                                                                                                                                                                                                                                                         M
                                                                                                                                                                                                                                                                                                  G




                                                                                                                                                                                                                                                                                                                                                                                                               O




                                                                                                                                                                                                                                                                                                                                                                                                                                            Q
                                                                                                                                                    AKTEUR




                                                                                                                                                                                                                                                                    E




                                                                                                                                                                                                                                                                                                                                                                                                                           P
                                                                                                                                                                                                                                         C


                                                                                                                                                                                                                                                         D




                                                                                                                                                                                                                                                                                                               H




                                                                                                                                                                                                                                                                                                                                                                                                   N




                                                                                                                                                                                                                                                                                                                                                                                                                                                         R




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             U
                                                                                                                                                                                                                                                                                F




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    T
                                                                                                                                                                                                 A


                                                                                                                                                                                                                       B




                                                                                                                                                                                                                                                                                                                                                              K




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  S




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   V
                                                                                                                                                                                                                                                                                                                                                                                L
                                                                                                                                                                                                                                                                                                                                               J
                                                                                                                                                                                                                                                                                                                           I
                          • actors, stakeholders
                                                                                                                                                1   Wohnungsunternehmen                          X                     X             X                   X          X           X• X            X                                                                                                              X                                         X
                                                                                                                                                2

                                                                                                                                                3
                                                                                                                                                    Immobilienfonds
                                                                                                                                                    Bauträger
                                                                                                                                                                                                 X                     X             X
                                                                                                                                                                                                                                     X                   X
                                                                                                                                                                                                                                                                    X
                                                                                                                                                                                                                                                                    X
                                                                                                                                                                                                                                                                                 •
                                                                                                                                                                                                                                                                                X X       X

                                                                                                                                                4   Projektentwickler                            X                     X                                            X            •              X
                                                                                                                                                                                                                                                                                                X X
                                                                                                                                                5   Architekturbüro
                                                                                                                                                                                                                                                                                 • bank                                                                                                                                                                  X




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          second phase:
                                                                                                                                                6   Büro für Fachplanung                                                                                                                        X X                                                                                                                                                      X
                                                                                                                                                                                                                                                                                 • user
                                                                                                                                                                                                                                                                                     X            X
                                                                                               1
                                                                                                                                                7   Handwerksbetrieb
                                                                                                                                                8

                                                                                                                                                9
                                                                                                                                                    Bauunternehmen
                                                                                                                                                    Bauproduktherstellende Industrie
                                                                                                                                                                                                                        2                                                                                      X
                                                                                                                                                                                                                                                                                                                           X
                                                                                                                                                                                                                                                                                                                                                                                         X
                                                                                                                                                                                                                                                                                                                                                                                         X
                                                                                                                                                                                                                                                                                                                                                                                                                           3
                                                                                                                                                10 Bank                                                                                  X                                                                                                     X                                         X
                                                                                                                                Institutionen




                                                                                                                                                11 Versicherung                                                                                                                                                                                               X                          X
                                                                                                                                                12 Facility Management                                                                                                                                                                                                             X           X                                                         X
                                                                                                                     2.0
                                                                                                                                                13 Schornsteinfeger                                                                                                                                                                                                                 X                                                                    X                                                   X
                          planner                                                                                                                                                                                                                                                                                                                                           portfolio anal
                                                                                                                                                                                                                                                                                                                                                                3.1
                          Planungsbüro                                                        Wesentliche Rolle                Planung
                                                                                                                                                14 EVU/Wasser/Abfall
                                                                                                                                                                                                                                                                                                 Instrument                                                                 Portfolioanalyse X
                                                                                                                                                                                                                                                                                                                                                                                    X
                                                                                                                               architect                                                                                                                                                                                                                                      Öko- X Öko-
                 1,0
                          Planung, Beratung, sonstige Dienstleistungen                        Berufsbezeichnung                Architekt Bau-, Energieberatung
                                                                                                                                  15 Umwelt-,                                                                                                                                                                                                                                                  Sozio-                                                                                                          Relevanz für die                            3.4

                                                                                                                                                                                                                                                                                                                                                                                               X
                                                                        S T E C K B R I E F




                    1.1                                                                       Titel, Grad nach                                  16 Energieabrechnungsdienst
                                                                                                                                                                     Titel, Grad nach                                                          MSc. Real Estate,                                                                                                            nomisch X logisch kulturell                                                  X                                                     Nachhaltigkeit




                                                                                                                                                                                                                                                                                    STECKBRIEF
lasse                     Koordination/Planung                                                                                 Dipl.-Ing. (Uni/FH)                                                                                                                                               Nachhaltigkeitsaspekte                                       3.2
                                                                                              Ausbildung
                                                                                                                                                17 Hausverwaltung
                                                                                                                                                                        Weiterbildung (Beispiele)                                              Sachverständiger
                                                                                                                                                                                                                                                                                                 enthalten
                                                                                                                                                                                                                                                                                                                                                                               
                                                                                                                                                                                                                                                                                                                                                                                    X X          
                                                                                                                                                                                                                                                                                                                                                                                                                                            X                                                                  eher hoch

                                                                                                                                                                                                                                                                                                                                                                                X
                                                                                                                                                                                                                                                                                                                                                              3.3
                 1.2                                                                                                               1.4          18 Wertermittler/Sachvertändige
                                                                                                                                                                   2.1                                                             2.2              Öko-           Öko-         Soz- in der Lehre vermittelt
                                                                                                                                                                                                                                                                                        Inte-                                                                                                                                                                                                                 Ergänzungen erforderlich!
                                                                                                         relative
                                                                                              Berücksichtigung von Nachhaltigkeitsaspekten       Handlungsbedarf
                                                                                                                                                                                                                                                                                                                                                                                                                                            X
orizont                   mittel-langfristig                                                                                                                                                                                                        nom.           log.         kult.    gral
                                                                                                                            19 Maklerbüro
                                                                                                         Entscheidungsbeteiligung                                                                                                                                                                                                                                                   X
                 1.3                                                                                                                                                                                                                                                                   
                                                                                                                                                                                                                                                                                    Akteure
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             X
                                                                                              in der Ausbildung        eher niedrig              eher hoch                                                                                                                                                                                                                                                                                                                                                                                                 3.5
Charakteristik            dynamisch                                                                      eher hoch          20 Bauaufsichtsbehörde, Kommune                                                                                                                                                                                                                 Anlässe      X                                              Allgemeine Anwendung                                                                       X
                                                                                              in der Weiterbildung             hoch 21 Presse & Medien                  mäßig                                                                                                      Wohnungsunternehmen
                                                                                                                                                                                                                                                                                                                                                                           *           X
                                                                                                                                                                                                                                                                                                                                                                                Initiierung, Planung.                                   Managementinstrument zur Analyse X   eines Unternehmens
                                                                                                                                                                                                                                                                                     Immobilienfonds                                                                        *   Instandhaltung, Sanierung.                              und Ableitung strategischer Entscheidungen. Ziel ist es,
                                                                                                                                                                                NUTZER




                                                                                                                                                                                                                                                                                                                                                                                                                                                         X
                 1.5      Ökonomie -MOTIVATION-           Ökologie -MOTIVATION-                          Soziokulturell -MOTIVATION-
sionale                                                                                                                       22 Industrie und Gewerbe                                           X                     X                 X               X                      X                 X                                                                         *                        x
                                                                                                                                                                                                                                                                                                                                                                                Bedarfsgetrieb. Adaption                                Handlungsanweisungen X bestmöglichen Kombination von
                                                                                                                                                                                                                                                                                                                                                                                                                                                                zur
 igkeit:
                            2                               3                                              4                                                                                                                                                                                                 2.3                                                            *   Adaption Wirtschaftlichk.                               Anlagealternativen zur Bildung eines optimalen Portfolios zu
                                                                             vergleichbare Berufsgruppen                                  Akteur
                          Ökonomie -EINFLUSS-               Ökologie -EINFLUSS-           Soziokulturell -EINFLUSS-
                                                                                                                                                          X X X X                        X X X                                                                                                                                                                                                      X                                   geben.           X X
                                                                                                                           Indivi-
                                                                                                                                       duen




 and)                                                                                                           23 Privathaushalt                                                                                                                                                                                                                                           *   Exit, Abbruch, Insolvenz.
                            3                                 4              Bauingenieur
                                                                                            2              Innenarchitekt                 Planungsbüro                  Facility Manager
                                                                             Fachingenieur                 Ga/La-Architekt                Wohnungsbauunternehmen                                                                                                                                                                                              3.6
                                                                                                                                                                                           1. Rechtsvorschriften/
nverwendung               Umweltverträglichkeitsprüfung, Wärme-/Schallschutznachweis, Bedarfsplanung, Ökobilanz,
                                                                             Städteplaner                            LEGENDE:                             X
                                                                                                                                          Wertermittler, Sachverst. Initialrolle des Akteurs Normen
tigkeitsrelevant)         Kosten-/Nutzenanalyse
                                                                                                                                                                     Schlüsselakteur
                                                                                                      2.4 * Klären der Aufgabenstellung: Bauherrenwünsche, Bedarf, Qualität, Architektur, Budget,
                                                                         1. Tätigkeitsfelder
                                                        1.6                                                  Restriktionen                                                                                                                                                                                                                                    3.7
d                                                           übliche Abschlüsse                                                                                                             2. Anwendung im                                                                                                                                                                  * Analyse und Neubewertung des Immobilienbestandes eines Unternehmens.
                                                                                                           * Prüfen der baurechtlichen Machbarkeit. Alternativenbildung zur Materialwahl, Beratung
                                                                                                                            profile of profession                                                                                                                                                                                                                                                                          6
                                                                                                                                                                                              Lebenszyklus                                                                                                                                                                  * Bewertung der Rentabilität von Sanierungs- und Modernisierungsmaßnahmen.
                          actor's profile                                                                                                                                                                                                                                                profile of method
                                                                                               4                                                                                                                                   5
                          Innenarchitekt                    Diplomingenieur Uni                              des Bauherrn zum Leistungsumfang.
                                                                                                                                                                                                                                                                                                                                                                            * Entscheidungshilfe bei Investitionen zum Kauf oder Neubau eines Objektes.
nieur                     Ga/La-Architekt                   Diplomingenieur FH                             * Planung des Gebäudes, Abstimmung mit anderen Berufsgruppen und Akteuren. Beratung
                                                                                                             des Bauherrn zur Beauftragung von Sachverständigen, Beratern etc.                                                                                                                                                                                              * Unterstützung bei Verkaufsentscheidungen.
ner                       Bauingenieur                      Master
                                                                                                           * Einholen der Baugenehmigung. Ausschreibung, Auftragsvergabe in Vertretung des                                                                                                                                                                                  * Grundlage für strategische Entscheidungen des Managements eines Unternehmens.

                 1.7                                                                                         Bauherrn, Rechnungsprüfung, Budgetüberwachung.                                                                                                                                                                                                                 * Abschätzung von Risiko und Ertrag einer Investition.
                          * Eruierung des Bedarfs und der Zielvorstellungen des Bauherrn zur geplanten Nutzung.
en & Rollen                                                                                                * Bauleitung und Bauüberwachung, technische Bauabnahme, Steuerung der Ausführenden.
                            Beratung zur Ausstattung, Material-/Gerätewahl.
                          * Zusammentragung von Rahmenbedingungen: städtebauliche Situation, technische      Dokumentation. Veranlassung der Mängelbeseitigung.
                            Machbarkeit, baurechtliche Beschränkungen, wirtschaftliche Grenzen.            * Ggf. vertiefende Beratung des Bauherrn in Sachen: Fördermittel, optimale techn. Spezielle Rechen-
                                                                                                             Gebäudenutzung, Energieeinsparung, Änderungs-/Umbaupotenziale.
                          * Planung, Bauüberwachung, Kostencontrolling. Veranlassung von Mängelbeseitigung in der
                                                                                                                                                                                           3.
                                                                                                                                                                                              verfahren des
                                                                                                                                                                                                                                                                                                                                  recommendation of           3.8           * Marktwachstum-Marktanteil-Portfolio der Boston Consulting Group
                                                                                                                                                                                                                                                                                                                                                                            * Marktattraktivitäts-Wettbewerbsvorteil-Portfolio von McKinsey
                                                                                                                                                                                              Instruments
                            Gewährleistungszeit.
                                                                         2
                                                                             Rahmensetzende           2.5 * Staatliche Hochschulen, Universitäten
                          * Koordination der Hersteller des Objektes, Ablaufplanung+Timing. Vermittlung zwischen
                                                                                                                                                                                                                                                                                                                                    training modules                        * Portfoliotheorie nach Harry M. Markowitz

                                                                             Institutionen                 * Akkreditierungsverbund für Studiengänge der Architektur und Planung (ASAP)
                            Bauherrn und Ausführenden.
                                                                                                                                                                                               (BAK)
                                                                                                           * Verbände der Architektenkammern der Länder und der BundesarchitektenkammerAnwender (Beispiele)                                                                                                                                                   3.9           * Management bzw. Berater des Managements (z.B. Witschaftsprüfer) einer Non-
                          * Zwei- und dreidimensionale Darstellung und Beschreibung der Planung. Dokumentation                                                                             4.
                            des Bauablaufs.
                                                                                                           * Bundesverband der Freien Berufe (BFB)                                                                                                                                                                                                           SUSTAINABLE MANAGEMENT OF HOUSING AND REAL ESTATE
                                                                                                                                                                                                                                                                                                                                                                 Property-Company
                                                                                                           * Bund Deutscher Baumeister, Architekten und Ingenieure (BDB)                                                                                                                                                                                                    * Unternehmensberatung
           7              Analysis of Key Actors and their Requirements for Training Modules
                          * Einholen und Verarbeiten von speziellen Fachinformationen, ggf. von Projektpartnern.
                            Beibringung gesetzlicher Nachweise und Berechnungen.
                                                                                                           * Vereinigung Freischaffender Architekten Deutschlands e.V. (VFA)
                                                                                                           * Verband Deutscher Architekten- und Ingenieurvereine e.V. (DAI)
                                                                                                                                                                                                                                                                                                                                                                            * Investoren
    Characterization


                                  What is a Key Actor                        ?
                                                                              ?
    This team holds the opinion that key actors are classified by a high exertion of
    influence – especially in indicatory situations within a building's lifecycle –
    as there is:


          competence of deciding, and
          frequency of deciding


    In particular there are the following 3 dimensions of sustainability affected:
    economical sustainability, ecological sustainability and social
    sustainability.
    Key actors acquired special knowledge and certain skills to control buildings
    during sustainable planning, construction and operating.

                                                                         SUSTAINABLE MANAGEMENT OF HOUSING AND REAL ESTATE
8   Analysis of Key Actors and their Requirements for Training Modules
    Analyzing the Actors' Network


                                                                 Example:
                                            market
                       usr                                       Planning a shopping-centre initiated by
                                                                 a real estate fund.
                                   agt
      con
                      dev                  app
                                                                 fnd      real estate fund
                                                                 dev      developer
          arh
                             fnd          bnk                    arh      architect
                                                                 sec      sectoral planner
    sec         fam
                                                                 man      building materials manufacturer
                                                                 bnk      bank
          man                                                    ECC      energy- / construction consultant
                                             med
                                                                 app      valuation professional / appraiser
                   ECC
                                                                 agt      estate agent
                                                                 con      building control authority
                                                                 med      press & media
     period in lifecycle: planning
                                                                 usr      user
                                                                 fam      facility manager


                                                                            SUSTAINABLE MANAGEMENT OF HOUSING AND REAL ESTATE
9    Analysis of Key Actors and their Requirements for Training Modules
     Selection of Key-Actors

 K E Y - A C T O R S in the construction and real estate business
  housing association                                          energy- / construction consultant
  real estate fund                                             valuation professional /appraiser
  building promoter / builder
                                                                estate agent
  developer
  architect / planner                                          chimney sweeper
  sectoral planner / civil engineer
                                                                energy consumption service
  craftsmen                                                    supplier / disposer (water, energy,
  building contractor                                           waste)
  building materials manufacturer                              building control authority

  bank                                                         press & media
  insurance company
                                                                industry & trade (user)
  facility management                                          private household (user)
  property management
                                                                           SUSTAINABLE MANAGEMENT OF HOUSING AND REAL ESTATE
10    Analysis of Key Actors and their Requirements for Training Modules
     Results & Recommendation

      actors        housing               real estate           developer            planner                bank
 profession         association           fund
 architect          demand analysis,                            tender               tender
                    tender
 MBA real           demand analysis,      portfolio analysis,                        demand analysis,
 estate             life cycle assess.    life cycle assess.                         life cycle assess.
 clerk                                    investment. appr.                                                 investment appr.,
                                                                                                            property rating
 economist          portfolio analysis,   portfolio analysis,   investment appr.,                           investment appr.,
                    investment appr.      investment appr.      life cycle assess.                          property rating
 surveyor                                 property rating,                                                  property rating,
                                          life cycle assess.                                                life cycle assess.

                     members of staff with the same education are detected in different groups of
                     actors
                     for decision-making identical methods & means are applied by different actors

                     training modules should primarily focus on sustainability aspects in
                     methods & means
                                                                              SUSTAINABLE MANAGEMENT OF HOUSING AND REAL ESTATE
11   Analysis of Key Actors and their Requirements for Training Modules

						
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