ISMT364 Enterprise Resource Management
Department of Information and Systems Management
COURSE: ISMT 364 Enterprise Resource Management (3-0-0:3)
This course introduces the basic concepts and practices of enterprise
resource management. Popular enterprise resource planning software
packages, such as SAP R/3, are used for discussing and building
integrated business solutions.
Time: 2:00 – 5:20 p.m. Tuesday, Wednesday, and Thursday
Venue: Room 2504 or 4116 (Microsoft .NET Lab, Lift 19) as noted
Course web: http://teaching.ust.hk/~ismt364
INSTRUCTOR: Dr. Ronald S. Lau (email@example.com)
Office: Room 4417 (Lifts 17-18)
Office hours: 10:00 – 12:00 noon T-W-Th or by appointment
TEACHING Edmond Ho (firstname.lastname@example.org)
ASSISTANT: Office: Room 4351 (Lift 13-15)
TEXTBOOK: Enterprise Resource Management (2005) by R.S.M. Lau
GRADING Final course grade will be determined by the following criteria and
Group project reports 20 percent
Presentation 10 percent
SAP lab assignments 10 percent
Comprehensive final exam 60 percent
Total 100 percent
Class attendance is expected. Each absence will result in a one-point
reduction from your total course score unless you have a valid and
LEARNING 1. To understand the basic concepts and practices of process-oriented
OBJECTIVES: management in a global, competitive environment.
2. To learn and use proficiently SAP R/3 core applications and modules.
3. To acquire skills and knowledge to implement an enterprise
technology in organizations.
4. To stay abreast with the new development of ERP software and
applications for facilitating e-business.
ISMT 364 – Winter 2008
Day 1: Wednesday Introduction
(January 2) Why integrated business solutions?
ERP markets and latest development
Reading: Chapter 1
Day 2: Thursday Enabling Technologies
(January 3) Client-server computing architecture
Relational database concepts
Reading: Chapter 2
Managing Business Process Change
Understanding business processes
Business process reengineering
Modeling and automating business processes
Reading: Chapter 3
Day 3: Tuesday Strategic Impacts of Enterprise Systems
(January 8) Implementation
ERP implementation methodology
System selection and evaluation
Managing ERP implementation projects
Reading: Chapter 4
Day 4: Wednesday Learning the SAP System
(January 9) Basic SAP R/3 navigations
Reading: Chapter 5
Meet at Room 4116
(Microsoft .NET Lab) Financial Accounting
Basic accounting concepts illustrated with SAP-
Reading: Chapter 6
Lab assignment #1
Day 5: Thursday Sales and Distribution Applications
(January 10) Sales order management process
Sales and distribution functionalities in SAP-SD
Meet at Room 4116 Reading: Chapter 7
(Microsoft .NET Lab) Lab assignment #2
Day 6: Tuesday Materials Management Applications
(January 15) Purchasing process as illustrated with SAP-MM
Meet at Room 4116 Functions and tools for managing inventory
(Microsoft .NET Lab) Reading: Chapter 8
Lab assignment #3
ISMT 364 – Winter 2008
Day 7: Wednesday Production Planning Applications
(January 16) Production planning and management
Meet at Room 4116 Reading: Chapter 9
(Microsoft .NET Lab)
Integrated Business Process – I
Worksheet approach to understanding MRP
Create and maintain master data
Reading: Chapter 10
Day 8: Thursday Integrated Business Process – II
(January 17) Complete an integrated business process using
major SAP application modules
Meet at Room 4116 Lab assignment #4
(Microsoft .NET Lab)
Day 9: Tuesday Human Resources Management Applications
(January 22) Basic human resources management
Meet at Room 4116 Reading: Chapter 11
(Microsoft .NET Lab)
Reporting and analysis using major SAP
Reading: Chapter 12
Lab assignment #5
Day 10: Wednesday Student Presentations – I
System security and administration
Reading: Chapter 13
Day 11: Thursday Student Presentations – II
Contemporary Issues of Enterprise Systems
Extended ERP applications
Technical and managerial issues of enterprise
Reading: Chapters 14 to 15
Day 12: Tuesday Comprehensive Final Exam
Venue: PC Lab 3211
ISMT364 Group Project Guidelines (Winter 2008)
Each group is required to complete two projects by the end of the winter term. You will also make one
presentation on either project according to your preference and the instructor's selection.
- Project 1: Create an exercise using the IDES examples and master data.
- Project 2: Write a term paper on ERP related topics.
The completed projects need to be submitted in a way described in details below (sample projects are
available on the course web). Initial group membership has been created by the instructor but you are
free to leave, join, or form another group by January 4, 2008 (the drop/add deadline). When leaving
your initially assigned group, you need to have the consent from your group members and to maintain
a group size of three to five.
Project 1: IDES exercise
This project will reinforce your knowledge of the SAP system by using the IDES as a learning tool. You
also acquire the necessary continuous learning skill in tackling new SAP applications beyond those
learned in class. Your goal is to use this exercise to teach someone else about this particular
application. You do not necessarily (unless you really want to) create your own new applications
because the IDES has already provided necessary master data and covered numerous major business
processes. What you need to do is to understand and then rewrite the IDES demo materials (using
only company code 3000 or 1000) in a way that is useful for training purpose. If you need to change the
original IDES master data, you should create your own by copying it first. Your IDES exercise (written
and presentation) should contain three parts:
- Brief description about the business process involved
- A process diagram
- Instructions similar to the formats found at the end of chapters 7 to 12
Process recurring payment (e.g., monthly rental payment): On the left pane of the IDES menu,
choose Financials > Financial accounting > General ledger accounting > Cash journal > Entering
cash receipts for details.
Adjust the physical inventory level to match the accounting record: On the left pane of the IDES
menu, choose Logistics > Materials management > Physical inventory for details.
Create a master production schedule (MPS) for a product: On the left pane of the IDES menu,
choose Logistics > Production planning and control > Production by lot size using MPS for details.
SD process diagram example (see class notes for details)
Prepare N Transaction Goods Payment
inquires terminated received approval
Quotation Prepare Purch. order Invoice
received purch. order sent received
Inquires Order Credit N
received received OK?
Prepare Inventory Process
quotation sourcing sales order
Order N Follow up Pick and pack Post goods
Distribution ready? w/ production materials issue
Project 2: Term paper on ERP topics
The term paper should be about 10 to 20 pages long, single spaced between lines but double spaced
between paragraphs (like this document), on interesting or emerging topics related to the study of
enterprise resource management (see some suggested topics below). A good source for your paper's
idea is the topic or subtopic in any of the chapters in the book but you are free to propose other topics
for the instructor's approval. Make sure you provide proper citations and bibliography of other published
work to avoid plagiarism.
New or existing technologies that influence the development and integration of future enterprise
- Latest development of the enabling technologies
- RFID, XML, Web services, wireless technology, etc.
- Process management and work flow systems
- Extended enterprise applications: SCM, SRM, CRM, data mining, etc.
Market structure and outlook
- Enterprise systems for small and medium size companies
- What is the expected future growth of the enterprise software market in the mature market
such as US and Western Europe? How about the developing market such as Asia?
- Career outlook (or market demand) for those who have enterprise system knowledge/skills
Enterprise system implementation
- Develop a list of selection criteria and scoring method for evaluating ERP software and their
- Find a successful (or unsuccessful) case of ERP implementation. What factors contributed to
the success (or failure) of the implementation?
- Write a local case on enterprise system implementation based on actual events
ERP applications for a particular industry (e.g., financial) or company
- How widespread is the use of ERP across certain industries?
- What are the benefits reported from implementing ERP?
Managerial issues and organizational impacts
- Cultural effects on the implementation and execution of enterprise systems
- Change management issues in the adoption of enterprise systems
- Relationship between enterprise systems and competitive advantages
Important dates for group projects
- January 4: Finalize group membership and begin working on the group projects.
- January 14: Notify TA of your intended IDES and term paper topics and state which one your
group prefers to present in class.
- January 21: Submit the written documents for both projects to TA.
- January 22: Your group will be notified of the instructor's final decision for presentation.
- January 23 (for IDES projects) or 24 (for special ERP topics): Make a 20-minute presentation
of your group project in class (submit your presentation files to TA by 12 noon).