Employee Turn Over and Work Life Balance by wjc33970


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									Achieving Work/Life Balance
     is Good Business

Does Business Travel Have an Effect?
          Human Capital is Human

• The most valuable asset a company has
  are its people, their skills & talents and
  their ability to turn it on when required.

• People are intellectual, psychological and
  spiritual beings.
    Does Psychological Well-Being Matter?

When PWB is at healthy levels people…
•   Learn and problem-solve better
•   Greater enthusiasm to change
•   Relate to others positively
•   Accept challenges more readily
         PWB/Performance Relationships
Organizational studies have shown:
Almost a quarter (23%) of variance in employee productivity is
explained by:

• Psychological well-being
• Perceived commitment of organization to employee
• Resources and communications

   Study showed a correlation between the psychological
   well-being of a person and performance levels.
     Travellers Face Unique Challenges

  Research shows for travellers versus non-travellers:

• Long working hours eat into home / family life
• Work carrying over into home life/blurred lines
• Travel lengthens the work day
             Effects of Business Travel

Time zone changes – jet-lag
•   Ircadian rhythm
•   Irritability & fatigue
•   Memory and brain (temporal lobe) changes
•   Concentration & alertness
•   Blood pressure, heart rate Cortisol
              Effects of Business Travel

Pre/during and Post-Trip Events
• Travel anxiety and anger
• Respite and benefits

Work stressors
• Autonomy & Control
• Work relationships
• Resources and communications
• Work overload
• Work life balance
    Travel Affects Psychological Well-Being

Research shows for travellers versus non-travellers:
•   General medical claims are generally higher for travellers
•   Psychological illness claims are also 3 times higher
•   Claims from spouses of travellers are 16% higher
•   Young children are negatively affected

Source: Liese et al., 1997, Espino et al., 2002, Westman & Etzion, 2002
              Travel-Specific Stressors

• Duration of travel
• Frequency of travel
• Leaving on or before weekend
• Rest & recuperation upon return
• Perceived control over where and when travel occurs
• Perceived ability to refuse without jeopardizing career
• Travel experiences contributed by quality of services, etc.
          Travel-Specific Areas of Focus

Companies should pay immediate attention to:

•   Frequency – need for travel
•   Family – specific to each employee
•   Flexibility – telecommute opportunities
•   Travel experiences – review suppliers
•   Travel policies – practices governing travel, entitlements, etc.
             Consider Travel Predictors
             of Poor Work-Life Balance

•   Significant family responsibilities
•   Interference with weekend & spare time
•   Lack of freedom to travel at convenient times
•   Transit through airport
                 More Evidence

Frequent Flyer magazine polled 638 readers in 2004 on
how they coped with the complexities of life on the road
and balancing them with the need to stay human.
        Frequent Travellers Don't Enjoy
               Business Travel

• 24 percent like it

• 69 percent deem it a necessary evil

• 13 percent downright dread it

My Conclusion: Business travel is to a large extent tolerated by most
               employees (82%).
   What is Driving Business Travel?

• Global economies – competition, clients‟ expectations, 24 X 7
  business, etc.
• Communications technology – more relationships being made
• Quarterly earnings reports – shorter cycles
• Age of workers – younger workers willing to travel drive so older
  workers keep up
• Company‟s service culture – „encouraging‟ frequent face-to-face
• Availability of travel services – increased air travel capacity,
  improved services, etc.
       What’s Aggravating the Situation?

• More time spent at airports and the stress related to being in them

• Company issue of PDAs means no downtime for travellers

•   Downsized workforce means upsized responsibilities
               Challenges obstructing
              positive work/life balance

• The highest rating issue was “increased work demands are
  overshadowing personal needs”, at 76% overall.
• The next biggest hindrance to cultural change was “leaders who find
  it difficult to change their views about the value of flexible working” -
  69% of organizations.
• Another key challenge is leaders who do not have the competence
  to manage the demands of business and staff with work/life issues –
   60% of organizations

                          Source: The Work/Life 2006 Balance Benchmarking Survey
        Are travel policies disconnected
               from HR policies?

• Probably the most important factor in the progress of work/life
  initiatives is the extent to which they are seen as strategic to the
  organization‟s achievement of its objectives.

• Again, this view is still not the norm (only for 31% of organizations),
  but it is higher than for last year (26%).
                What Can We Do To
              Achieve Better Balance?

• Evaluate potential cost to the business
• Conduct survey to understand the real issues among various
  traveller segments
• Discuss main points with travellers
• Identify weak points in travel policy
• Discuss with HR and senior management
• Amend travel policy accordingly
• Review on regular basis using surveys
       The World Bank: A Case Study

Main issues facing travelling employees:
• Jet-lag and exhaustion
• Impact on health
• Family disruptions
• Compromised work effectiveness
            The World Bank’s Response
• Action taken to alleviate work/life imbalance
• Matching through scheduling software of employees with right skills
  in close proximity of client
• Overnight travel rewards – time off or cash compensation
• Use of advanced technology to reduce travel
• Use contract resources for extended on-site assignments
• Creative travel arrangement – spouse accompanying employee for
  travel over weekends
• NOTE: The World Bank made conscious efforts to communicate to
  its road warriors its appreciation of their service and the offers of the
  Road Warrior Programme designed for them.
Your Turn Now?

  Group Learning
Take time to think about it
  Share your thoughts
     Ask questions
  Offer your responses
               Question 1

What major difficulties do you anticipate
with efforts to align a company‟s travel policy
with work/life balance concerns?
          Question 2

  What impact would work/life balance
initiatives have on a company‟s travel
 cost-management/reduction goals?
              Question 3

    If you were to receive instructions from
        the top to incorporate work/life
     balance objectives into your travel
programmes, what do you think would be a
   practical plan to accomplish it and which
   departments would you collaborate with?

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