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									Gaming Industry Employee
Information Handbook
Second Edition
April 2010
                     MY DETAILS


Name:


………………………………………………………………………………………………..…




Licence Number:


………………………………………………………………………………………………..…




Expiry Date of Licence:


……………………………………………                  …………………………………………..…
             Month                            Year




Date completed Responsible Gaming training:


……………………………………………                  …………………………………………..…
             Month                            Year




Date required to complete next Refresher training:


……………/………………          ……………/………………          ……………/………………
     MM/YY                 MM/YY                 MM/YY




                               1
           MESSAGE FROM THE
        EXECUTIVE COMMISSIONER

I am pleased to advise you that your application for a gaming
industry employee's licence has been approved. Your licence,
which is attached to the back cover of this handbook, allows you
to perform the duties shown on pages 4 and 5. The licence is
valid for 10 years unless it is suspended for a period of time or
cancelled by the Victorian Commission for Gambling Regulation
(the VCGR) or you decide to hand it back.

I encourage you to read this handbook before commencing
work as a gaming industry employee in order to fully understand
your duties, obligations and responsibilities as a licence holder.
You should familiarise yourself with what you must and must not
do when you are on duty as a gaming industry employee. The
handbook can also be carried with you while on duty to help
answer questions about your responsibilities that may arise as a
result of your work.

You should also complete your details on Page 1 of the
handbook. This information may prove useful to you at a later
date, particularly if your licence is lost or destroyed.

Prior to your licence expiring, you will be advised in writing of
the process to renew it for a further 10 years. Notifying the
VCGR of a change in name or address is a condition of your
licence and failure to do so may result in disciplinary action
being taken against you as well as you not receiving the
renewal notification on time.

As some of the requirements and fees applicable to a gaming
industry employee will change over the 10 year period of your
licence, you are advised to check the VCGR's website
www.vcgr.vic.gov.au to ensure that information provided in this
handbook is still current.




Peter Cohen
Executive Commissioner
Victorian Commission for Gambling Regulation




                                 2
                               CONTENTS

Topic                                                                          Page




MY DETAILS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1


MESSAGE FROM THE EXECUTIVE COMMISSIONER . . . . .2


DUTIES OF A GAMING INDUSTRY EMPLOYEE . . . . . . . . . .4


LICENCE CONDITIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6


DISCIPLINARY ACTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8


COMPULSORY RESPONSIBLE GAMING
TRAINING FOR GAMING INDUSTRY
EMPLOYEES WORKING IN A GAMING VENUE . . . . . . . . . .10


WEARING LICENCE IDENTIFICATION . . . . . . . . . . . . . . . . .10


REPLACING A LOST OR DESTROYED LICENCE . . . . . . . .11


COMMUNITY INFORMATION SESSIONS . . . . . . . . . . . . . . .11


CONTACT INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . .12


PRIVACY POLICY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12




                                           3
              DUTIES OF A GAMING
              INDUSTRY EMPLOYEE
What work can I perform as a
Gaming Industry Employee?

If you are working for a venue operator or gaming operator, you
may perform these duties:

(a) investigate gaming machine irregularities and disputes
    players have about a gaming machine and report them to
    the gaming operator;
(b) validate a win by a player on a gaming machine;
(c) pay prizes and refunds;
(d) provide gaming tokens to players, redeem gaming tokens
    for players and physically or electronically store gaming
    tokens*;
(e) possess and issue gaming equipment keys to other
    persons holding a gaming industry employee's licence;
(f) access the locked area of a gaming machine;
(g) maintain accounts and perform reconciliations in relation to
    returns and payments required under the Gambling
    Regulation Act 2003;
(h) secure data within gaming equipment relating to games
    and gaming, the electronic monitoring system and player
    accounts;
(i) in relation to gaming equipment software-
    a.    program the software;
    b.    prepare, collate and access documentation in relation
          to the software;
    c.    secure the software;
(j) transfer gaming equipment software into operational mode;
(k) vary a gaming machine or game in accordance with an
    approval given by the VCGR;
(l) manually activate or re-activate an approved gaming
    machine or game;
(m) supervise# persons carrying out any of the duties referred
    to in paragraphs (a) to (l).

A gaming industry employee may also perform these duties:

(a) service, repair and maintain gaming equipment;
(b) test gaming equipment or games for the issue of
    certificates by the VCGR;
(c) service, repair and maintain totalisator equipment;
(d) test totalisator equipment for the issue of certificates by the
    VCGR;
(e) install gaming equipment;
(f) connect gaming equipment to an electronic monitoring
    system at the premises of a gaming operator or at an
    approved venue;
(g) supervise# persons carrying out any of the duties referred
    to in paragraphs (e) and (f).


                                 4
If you are working for a bingo centre operator, you may perform
     these functions:

(a)   sell bingo tickets;
(b)   write up running sheets;
(c)   check back numbers on bingo tickets;
(d)   pay prizes;
(e)   supervise# persons performing any of the functions
      referred to in paragraphs (a) to (d).


At a bingo centre, a person acting as a volunteer for only one
permit holder within any period of 7 days is not required to hold
a licence, even if they are performing the functions shown
above.


* Gaming token means Australian currency or any token, credit
or any other thing that enables a bet to be made on a gaming
machine. A person dispensing coins in the gaming machine
area of an approved venue must hold a gaming industry
employee's licence.

# Supervise means to direct or oversee the performance or
operation of a gaming industry employee.


NOMINEES CAN PERFORM DUTIES OF A
GAMING INDUSTRY EMPLOYEE

The nominee of a venue operator or a bingo centre operator
may perform the duties of a gaming industry employee at the
venue for which they are the approved nominee without being
required to hold a licence. In this case, the person must obtain
the "nominee identification" badge from the VCGR. This
identification must be worn at all times while the nominee is
performing the duties of a gaming industry employee so that it
can be seen by other people. Please contact the Commercial
Licensing and Monitoring Unit on (03) 9651 3655 or at
Commercial.Licensing@vcgr.vic.gov.au if you have any
questions on this matter.




 Frequently Asked Question

 Can I still use my licence when I leave one gaming venue
 and start work at another?

 Yes, the licence allows you to work at all licensed gaming
 venues and bingo centres in Victoria. However, the licence
 does not allow you to work at Crown Casino or at an
 interstate casino or gaming venue.


                                5
             LICENCE CONDITIONS

Your licence is subject to a number of conditions relating to
things that you must or must not do as a licence holder.

The conditions of your licence are:

1.   You must notify the VCGR in writing within 14 days of any
     of the following changes taking place:

     (a) any change in your name or address;
     (b) any finding of guilt for any offence under statute or
         common law recorded under any jurisdiction against
         you (excluding non-custodial traffic matters) and, in
         addition, details of any proceedings leading to your
         participation in a Diversion Program;
     (c) the commencement of any bankruptcy proceedings or
         entry into a formal or informal scheme of arrangement
         (however it is described) with your creditors or any
         formal administration under the Bankruptcy Act 1966;
     (d) details of the outcome of any litigation against you, or
         to which you were a co-defendant, whether personally
         (i.e. as an individual) and/or via business associations
         (eg. legal action that involved a company, joint venture,
         incorporated association or partnership of which you
         were a director/office holder or partner or joint
         venturer);
     (e) the result of any disciplinary action taken against a
         gaming, bingo or casino licence, approval or
         authorisation held by you outside Victoria;
     (f) the result of any disciplinary action taken against any
         non-gaming licence, approval, authorisation or
         registration, excluding matters that relate to your driver
         licence or motor vehicle registration, held by you,
         under any jurisdiction.

Definitions: "any jurisdiction" means any relevant legal or
other authority, or territory, within or outside Australia.

"non-custodial traffic offences" are traffic matters which
resulted in a penalty other than a jail sentence or community
based order.

2.   You must not participate in gaming or the playing of bingo,
     other than as required in the course of your employment-

     (a) while on duty (including intervals for meals and other
         rostered breaks arising in the course of duty); or
     (b) at any time when the approved venue or bingo centre
         is closed to the public.



                                6
3.   You must comply with the requirements of any notice
     under section 9A.1.17 of the Gambling Regulation Act
     2003 to -

     (a) provide, in accordance with directions in the notice,
         any information relevant to the holding of your gaming
         industry employee's licence that is specified in the
         notice; or
     (b) produce, in accordance with directions in the notice,
         any records relevant to the holding of the licence that
         are specified in the notice and to permit examination
         of those records and the making of copies of them.

4.   Every time you gain access to a logic area of the gaming
     equipment (as defined in the VCGR's System
     Requirements Document for Gaming Equipment), or
     supervise a person gaining access to a logic area of
     gaming equipment, you must record in the log book kept
     inside the gaming equipment cabinet or secured in the
     immediate vicinity of the gaming equipment-

     (a) details of the reason for the access;
     (b) the name of the person being supervised (if
         applicable); and
     (c) the work done.

     Enquiries regarding this condition and compliance with it
     should be directed to the Gaming Operations Duty
     Inspector of the VCGR on (03) 9651 3563.

5.   You must comply with any other licence conditions
     imposed by the VCGR that you are notified of during the
     term of this licence.

Note: Failure to comply with a condition of your licence may result
in disciplinary action being taken by the VCGR (refer Page 8).

 Frequently Asked Question
 I am shortly getting married and moving house. Do I have to advise
 the VCGR?

 Yes, if you change your name, including by marriage, you must notify
 the VCGR within 14 days. You are also required to provide a copy of
 your marriage certificate confirming the change. The VCGR will
 update its records and then post you a licence with your new name.

 You must also notify the VCGR within 14 days of a change of address.

 Frequently Asked Question
 Do I need to return my licence to the VCGR when I leave employment
 in the gaming industry?

 There is no requirement for you to return your licence to the VCGR when
 you stop working in the gaming industry. The licence is valid for 10 years
 and can be used at any time you are required to perform the duties of a
 gaming industry employee. However, you should note that you are
 required to comply with all of the conditions shown above at all times,
 even when you are not working as a gaming industry employee. You
 have the option, at any time, to hand back your licence to the VCGR if
 you do not intend to work in the gaming industry in the future.

                                     7
             DISCIPLINARY ACTION

As a licensed gaming industry employee, the VCGR may take
disciplinary action against you.

Reasons for taking Disciplinary Action

Disciplinary action may be taken against you for any of the
following reasons:

(a) that you should not have been granted a licence as there
    were reasons for refusing it which the VCGR did not know
    at the time;
(b) that you have been convicted or found guilty of a relevant
    offence*;
(c) that you have broken a condition of your licence;
(d) that you have failed to provide information to the VCGR
    that you are required to provide as a licence holder or have
    provided false or misleading information to the VCGR;
(e) that you have become insolvent or bankrupt;
(f) that for any reason, the VCGR considers you are no longer
    suitable to hold your licence.

* Relevant offence means -

    - an offence against a gaming Act or gaming regulations;
      or

    - an offence arising out of or in connection with your
      employment under a gaming Act; or

    - an offence (wherever occurring) involving fraud or
      dishonesty punishable on conviction by imprisonment for
      3 months or more (whether or not in addition to a fine).

Result of Disciplinary Action being taken

If the VCGR decides that disciplinary action should be taken
against you, it can take one or more of the following actions:

    • issue a letter of censure;

    • vary your licence;

    • suspend your licence for a specified period;

    • cancel your licence;

    • cancel your licence and disqualify you from obtaining or
      applying for a licence or permit under a gaming Act for a
      specified period not exceeding 4 years.



                                8
If your licence is suspended or cancelled, you must return the
licence to the VCGR within 14 days after the suspension or
cancellation (refer to page 12 for the VCGR's address).

If the VCGR takes disciplinary action against you, its decision,
including your full name and licence number, will be published
on the VCGR website, in the VCGR Newsletter and in the
VCGR Annual Report.


 Frequently Asked Question

 If I receive a letter from the VCGR advising of disciplinary
 action, what should I do?

 The first letter you receive from the VCGR will provide you
 with the opportunity to explain why disciplinary action should
 not be taken against you. You will have 28 days to write to
 the VCGR explaining why disciplinary action should not be
 taken against you. You may also request the opportunity to
 appear in person before the VCGR at a hearing. The VCGR
 will consider any information provided by you, including
 information provided in person at a hearing, before it makes
 its decision.




                                9
      COMPULSORY RESPONSIBLE
        GAMING TRAINING FOR
     GAMING INDUSTRY EMPLOYEES
     WORKING IN A GAMING VENUE

If you are employed by a venue operator and are working in the
gaming machine area of a gaming venue, you must complete an
approved training course within the first 6 months after starting
your employment at the venue.

Please see the VCGR's website www.vcgr.vic.gov.au for a list of
providers of approved responsible gaming training courses.

Before you enrol in a course, you may wish to talk with your
manager or supervisor as your venue may be able to arrange
in-house training.

All venue operators are required to keep a register of training
certificates of their staff and they cannot allow you to perform
the functions of a gaming industry employee if you have not
completed the training requirements in the required time. When
you have completed the training, you should provide a copy of
your certificate to your venue operator. If you work at more than
one venue, or each time you commence employment with a new
venue, you must supply each venue operator with a copy of
your certificate.

You are also required to complete a refresher training course at
least once every 3 years following completion of the approved
training course.

Please note that this training requirement only applies if you are
working for a venue operator in the gaming machine area of a
gaming venue.




 WEARING LICENCE IDENTIFICATION

You are required to wear your gaming industry employee licence
identification at all times while on duty so that it can be seen by
other people. You do not need to wear this identification if you
are wearing identification required by the Private Agents Act
1966 or crowd controller identification required by the Private
Security Act 2004 (ie. your numbered security badge).




                                10
             REPLACING A LOST
           OR DESTROYED LICENCE
If your licence is lost, destroyed or stolen*, you can apply for a
replacement to be issued by the VCGR.

To have a replacement licence issued, you will need to:

     •   complete a statutory declaration detailing the
         circumstances in which the licence was lost or
         destroyed; and

     •   pay the fee of 2 fee units**.

* If your licence is stolen, you should also report the matter to
the police.

** Please check the VCGR's website www.vcgr.vic.gov.au for the
current fee for a replacement licence.

Your completed statutory declaration and cheque or money
order for payment of the fee should be sent to:

Victorian Commission for Gambling Regulation
Employee Licensing
PO Box 1988
MELBOURNE VIC 3001


 Frequently Asked Question

 Can I continue to work as a gaming industry employee while
 I am waiting for my licence to be replaced?

 Yes, you can continue to work as a gaming industry
 employee, provided you have a copy of the statutory
 declaration with you at all times while on duty.



         COMMUNITY INFORMATION
              SESSIONS
The VCGR conducts a number of Community Information
Sessions at various locations throughout Victoria each year.
These free sessions are designed to educate and inform people
involved in the conduct of gaming activities of the applicable
laws and their responsibilities. Sessions specifically for gaming
industry employees are held to provide information about your
duties, how to obtain and keep your licence and your
responsibilities as a licensed person. Details of upcoming
sessions can be viewed on the VCGR website at
www.vcgr.vic.gov.au. Notices are also placed in local
newspapers in the region where the information session
is to be held.

                                11
            CONTACT INFORMATION
If you have any questions about your licence or need to advise
of a change in your situation (as required by the conditions of
your licence), you can contact the Employee Licensing Unit of
the VCGR by:

MAIL            Employee Licensing
                Victorian Commission for Gambling Regulation
                PO Box 1988
                MELBOURNE VIC 3001

TELEPHONE (03) 9651 3054

FAX             (03) 9651 3777

EMAIL           Emp.Licence@vcgr.vic.gov.au



IN PERSON       Victorian Commission for Gambling Regulation
                Level 5
                35 Spring Street
                Melbourne


WEBSITE         www.vcgr.vic.gov.au


For assistance with problem gambling, contact Gamblers
Help on:

Telephone 1800 156 789 or visit www.problemgambling.vic.gov.au




                  PRIVACY POLICY

In accordance with the VCGR's privacy policy and relevant laws,
you may be able to gain access to any personal or health
information held about you by the VCGR.

To view a copy of the VCGR's privacy policy, please visit its
website at www.vcgr.vic.gov.au. Alternatively, you can ask that
a copy of the privacy policy be sent to you by contacting the
Privacy Project Manager on:

      •   Telephone: (03) 9651 3333; or

      •   Email: VCGR.Contact@vcgr.vic.gov.au



                               12

								
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