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CEMETERY REGULATIONS

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CEMETERY REGULATIONS Powered By Docstoc
					    TONBRIDGE CEMETERY

INFORMATION and REGULATIONS




                      Spring 2002
                  TONBRIDGE CEMETERY

                  CUSTOMER CHARTER

     We aim to:
     ◆   Offer service times for burials 5 days a week (Monday – Friday)
     ◆   Ensure that each funeral service is dignified and unhurried
     ◆   Tailor the service to meet individual requirements
     ◆   Provide facilities to assist people with disabilities
     ◆   Provide a wide choice of burial and memorial options
     ◆   Open the grounds every day of the year in order that members
         of the public may visit. Opening times will be published.
     ◆   Maintain the grounds and buildings to high standards and
         inspect regularly
     ◆   Process memorial applications within 5 working days
     ◆   Discuss all complaints at weekly management meetings to
         monitor trends and ensure action is taken




PUTTING THINGS RIGHT
We strive to provide a high quality service and when something goes wrong
our first priority is to put it right. Target timescales include:
To top up and level a grave                                      5 working days
To carry out tree maintenance                                    3 working days
To replace a plaque (Remembrance Garden/Memorial Wall)           6-8 weeks
Respond to all complaints                                        2 working days
Comments on the Cemetery are always welcome.
Please contact David Winter, Cemetery Registrar on 01732 876357.
Market research will be undertaken regularly to assist us to understand our
customer needs.
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     TONBRIDGE CEMETERY
Tonbridge and Malling Borough Council welcomes visitors to Tonbridge
Cemetery, Shipbourne Road, Tonbridge. The Cemetery is a place for
peace and reflection. It is also a workplace. Accordingly, we ask all users
of the cemetery to respect the needs of others and to follow these
guidelines.


For visitors
The Cemetery is open to visitors from 7.30am on weekdays and from
10am on Saturdays, Sundays and Bank and Public Holidays. The
Cemetery closes for visitors at the following times:
◆ January, February, November and December 4.30pm (3.30pm on Fridays)
◆ March and October 6.00pm
◆ September 7.00pm
◆ April and August 8.00pm
◆ May, June and July 9.00pm

As the gates will be locked at these times, all visitors and their vehicles
are asked to leave the cemetery in good time. No person is permitted to
be in the Cemetery outside the published opening hours.
A car park is provided at the Cemetery. Bicycles and vehicles are not
normally permitted beyond the Cemetery car park, except as part of
funeral corteges. All vehicles permitted to proceed beyond the car park
should not exceed the speed limit of 10mph and must obey any
instructions given to them by an officer of the Council. Please park
carefully, particularly if there is a funeral in progress. Neither the
Council nor any of its employees can accept responsibility for the loss of
or damage to any vehicle or its contents whilst within the Cemetery.
All visitors are asked to keep to the footpaths and driveways attending a
grave and, generally, respect the Cemetery at all times. In particular,
visitors are requested not to pull or cut shrubs or flowers growing
within the Cemetery or to interfere with any grave or memorial.
Dogs must be kept on a short leash at all times, and a visitor in control
of a dog must remove any waste from the Cemetery.
So as to reflect the needs of others, visitors are asked not to wilfully
create any disturbance in the Cemetery or behave in a way that may be a
nuisance to others. In particular, the playing of games and sports is not
permitted. Mobile telephones, walkmans and similar equipment may not

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be used in the Cemetery in order to avoid disturbance to others. The
Council reserves the right to exclude any person from the Cemetery.
Children under the age of 10 are not normally permitted in the Cemetery
unless they are under the care of a responsible person.
Visitors with disabilities or other special requirements should contact the
Registrar who will be pleased to assist.
We welcome enquiries irrespective of race or religion. Wherever possible
we will strive to accommodate any specific requirements. However, on
occasions this may not be possible in which case the Cemetery Registrar
will be pleased to advise on alternative providers.


Selecting and purchasing graves
Please ask for the separate information sheet relating to the selection and
purchase of graves in the Cemetery. This leaflet also includes specific
information for funeral directors and monumental masons.
We are able to offer a wide range of memorial options including plaques,
dedication of seats and trees and memorial book entries.


Looking after graves
Grave spaces must be kept in a neat and tidy condition and any litter
should be removed from the site. Any flower holders must be of non-
breakable material and left at the owners’ risk. In the interest of public
safety, no glass, ceramic vases or other ornaments should be placed on
any grave. The registrar may remove any articles from any grave which
he considers may be dangerous or unsightly in any way or which are
likely to cause risk of damage or injury.
The brickwork or masonry in any grave or vault must be undertaken by
the owner and must comply with the regulations of the Council.
Memorials can only be erected on grave spaces where the exclusive
rights of burial have been purchased. Any person causing damage by
bringing in of any materials or monuments will be required to make
good.
Different rules apply to graves on Intermediate lawn, which are laid to
grass. Only headstone memorials are allowed and the headstones are to
be set in straight lines. No vases, railings, kerbs or other artefacts will be
permitted except in an area up to 22cm (9 inches) from the headstone.
In all cases, dead flowers and other rubbish must be placed in the waste
bins provided. No stones or soil must be placed in these bins.
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     Contact details
  If you need to contact us, the Enquiry Office and Office of the
  Registrar is located at Tonbridge Castle and is open each working
  day Monday to Friday from 8.30am to 5.00pm.
  Or you can write to the Cemetery Registrar at Tonbridge & Malling
  Borough Council, The Castle, Castle Street, Tonbridge, Kent TN9 1BG
  Telephone: 01732 876357. e-mail: david.winter@tmbc.gov.uk

In the event of emergencies on Saturdays, Sundays and Bank/Public
Holidays, or at any other time out of normal office hours, telephone:
01732 844522. Please wait – your call will be transferred to the Council’s
Emergency Duty Officer who will then contact the Registrar if urgent.
A current Register of Burials and plans of the Cemetery is kept by the
Registrar at his office. Searches in the Register, or on the plan, may be
made during Office hours and certified extracts obtained on payment of
the prescribed fees.


Complaints:
All complaints regarding the Cemetery should be made at the Registrar’s
office.



          RULES FOR THE MANAGEMENT OF THE
                      CEMETERY
 1 Selection and Ownership of Graves
    1.1    Every interment shall take place either in a private or public
           grave
    1.2    People wishing to purchase a private grave will normally have a
           choice, subject to consultation with the Registrar.
    1.3    A private grave will not be opened without the owner’s consent
           in writing.
    1.4    The owner of a private grave may transfer the right of burial,
           subject to consultation with the Registrar and payment of the
           appropriate fee.
    1.5    Any person claiming to be the owner of a private grave will be
           given a certificate of ownership on production of satisfactory
           evidence of title and payment of the appropriate fee.

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  1.6   Where no interment has taken place in a purchased grave, the
        Council may agree to re-purchase the burial rights using the
        following formula:
        Current Purchase price, multiplied by the remaining duration of
        the exclusive right, divided by the term of the exclusive right (60
        years), less the Council’s administration fee ruling at the time.
  1.7   Burials will not be allowed in or under the Chapel.
  1.8   Brick graves and vaults shall be opened from the top, unless the
        ground required for entrance was purchased.


2 Purchased Graves
  2.1   The brickwork or masonry in any grave or vault must be
        undertaken by the purchaser and must comply with the
        regulations of the Council.
  2.2   Any person causing damage by bringing in of any materials or
        monuments will be required to meet the cost of any repair.
  2.3   Special conditions apply to existing walled graves and vaults,
        please consult the Registrar.


3 Types of Graves
  Memorials can only be erected on grave spaces where the exclusive
  rights of burial have been purchased.
  All memorials must meet the Council’s regulations regarding
  memorials, see section 9.
  3.1.1 General Graves
        Plot Numbers 1 to 32 inclusive and Plots 34,35,36,38 and 42
        Exclusive rights of burial in a grave shall be leased for a period
        of sixty years. The lease may be renewed for successive periods
        beyond the sixty-year term for a fee current at that time.
        A headstone, kerb or monument memorial may be erected.
        Planting with annual bedding plants may take place.
  3.1.2 Intermediate Lawns
        Plot Numbers: 39, 40, 37, 41 and 33
        Exclusive rights of burial in an intermediate lawn grave shall be
        leased for a period of sixty years. The lease may be renewed for
        successive periods beyond the sixty-year term for a fee current
        at that time.
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     Graves on Intermediate lawn are laid to grass, only approved
     headstone memorials are allowed. The headstones are to be set
     in straight lines. No other vases, railings, kerbs or other artefacts
     will be permitted beyond the 9” limit in front of the headstone
     memorial.
     Raised mounds or turf banks will not be permitted.
     No tree planting is permitted in the intermediate lawn.
3.1.3 Full Lawns
     Plot Numbers 36 and part 37
     Exclusive rights of burial in a full lawn grave shall be leased for
     a period of sixty years. The lease may be renewed for successive
     periods beyond the sixty-year term for a fee current at that time.
     Full lawn plots are laid to grass on which approved memorial
     tablets not exceeding 0.45m x0.45m (1.6’ x 1.6’) may be set
     horizontally into grass.
     No shrubs, trees, vases or flowers are permitted on the full
     lawn.
3.1.4 Children’s Graves
     Plot Number: 8
     Exclusive rights of burial in a children’s grave shall be leased for
     a period of sixty years. The lease may be renewed for successive
     periods beyond the sixty year term for a fee current at that time.
     An approved headstone, kerb or monument memorial may be
     erected and planting with annual bedding plants may take
     place. Children’s graves can be provided on other plots subject
     to consultation with the Registrar.
3.1.5 The Interment and Disposal of Cremated Remains
     Cremated remains may be interred in some of the purchased
     graves previously described including where graves would
     otherwise be full. New graves cannot normally be purchased for
     the interment of single cremated remains.
3.1.6 Memorial Garden (Columbaria)
     These vaults and plaques may be leased for a period beyond the
     original twenty-year term for payment of the fee current at that
     time. Crematorium memorial vaults can also be leased for a
     period of 20 years.
     If the lease is not renewed and no instructions received for the
     disposal of remains, the Council may scatter the cremated
     remains in the Cemetery rose garden.
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         Flower holders are provided as part of the memorial. Other
         vases or ornaments are not permitted.
         Application and supply of any of these items must be made via
         the Registrar.
   3.1.7 Memorial Wall Plot
         Space for the Memorial Wall plaque shall be leased for the
         period of twenty years. The lease may be renewed for successive
         periods beyond the original twenty-year term for the payment
         of the fee current at that time. If the lease is not renewed and no
         instructions received, the Council may remove the plaque.
         Cremated remains may be interred in front of the memorial wall.
         Artificial flowers or pot plants are not normally permitted. This
         is to provide the opportunity for all plaque holders to place
         flowers in vases at different times.

4 Character of Coffins
   4.1   Only bio-degradable coffins (excluding Vaults) shall normally be
         used for interments in any grave.
   4.2   Where an interment is to take place in an existing vault, the
         body must be enclosed in a properly waterproofed coffin.
   4.3   In the case of a person dying from an infectious disease, the
         body must be enclosed in a properly waterproofed coffin and
         taken direct to the grave.
   4.4   The Council supports environmentally sound practices including
         burials in cardboard coffins or shrouds. See section 11.

5 Regulations Regarding Interments
   5.1   Written notice of any intended interment should be given to the
         Registrar.
   5.2   48 hours notice in advance is required (exclusive of Saturdays,
         Sundays or Bank Holidays)
   5.3   A notice of interment must contain the following particulars as
         requested on the application for interment:
         The Forename(s) name and surname, last place of residence,
         age, date and place of death of person to be interred.
         The address of the house from which the body is to be removed.
         The day and hour of the intended interment.
         The name of the Minister (if any) who is to officiate.

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   5.4   Fees and charges will be applied as agreed by the Council at the
         current time and invoiced accordingly. In some circumstances
         fees may be requested in advance.
   5.5   Where the interment is to take place in a private grave, the
         Registrar should normally receive the deed or grant in advance
         or receive written consent of the owner or owner’s
         representative.
   5.6   All telephone instructions should be followed up in writing by
         post fax or e-mail, otherwise the Council can not accept any
         responsibility.

6 Certificate for Burial or Cremation
   6.1   The certificate given by the Registrar of Births and Deaths or an
         order of the Coroner must be delivered to the Registrar before
         the burial will be allowed to take place, provided that the
         Registrar may, if satisfied by a written declaration made on the
         official form by the person procuring the burial that a certificate
         of the Registrar of Births and Deaths or an order of the Coroner
         has been issued in respect of the deceased, permit the burial to
         proceed notwithstanding that the certificate or order has not been
         previously delivered to him.
   6.2   In the case of a stillborn child the certificate of the Registrar of
         Births and Deaths of the registration of the stillbirth or an order
         of the Coroner must be delivered to the Registrar. The delivery
         to the Registrar of a written declaration will not be sufficient.

7 Time of Funerals
   7.1   Funerals will normally only be permitted Monday to Thursday,
         9am – 3pm, Fridays 9am – 1.30pm.
   7.2   It may be possible to arrange funerals outside of these times (at
         additional cost). Please discuss any such requirements with the
         Registrar.


8 Services in the Chapel
   8.1   48 hours notice must be given for the use of the Chapel. The
         Council can provide a range of music which can be pre-selected
         with 24 hours notice. If no specific request is made, the Registrar
         will choose the music.


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  8.2   If any requests are made from the family to play their own CDs
        or tapes these must be delivered to the Cemetery Office at
        Tonbridge Castle 24 hours prior to the interment date, with
        precise instructions in writing as to tape side, track etc to be
        played.
  8.3   Any religious service or non religious ceremony may be
        performed in the Chapel.
  8.4   Except with the prior approval of the Registrar, a service shall
        not normally last longer than twenty minutes.
  8.5   Neither the body of a person who has died of an infectious
        disease, nor a body which is offensive in any way will be
        allowed in the Chapel.

9 Regulations regarding Memorials
  9.1   Before any memorials may be erected or works undertaken to
        an existing memorial, an application must be submitted for
        approval on the appropriate form supplied by the Registrar.
        Written authority of the grave owner is also required. When
        approved, the Registrar will issue a written permit.
  9.2   Any application for a new memorial must be accompanied by:
        The inscription is to be inserted on the memorial, showing the
        arrangement and style of lettering.
        A drawing of the proposed memorial giving detailed
        dimensions of memorial, footings and bases to be used, also
        diameter and types of dowels to be used in accordance with the
        relevant Code of Working Practice of The National Association
        of Memorial Masons.
        General Graves should not exceed 0.6m (2’) in width and 1.5 (5’)
        in height except in the case of a double grave when a width of
        1.3 (4’) will be permitted.
  9.3   An intermediate lawn memorial shall be 0.6m (2’) in width and
        a maximum height of 1m (3’).
  9.4   Full lawn tablets should normally be 0.45m (1.6”) fixed on a
        plinth 0.8m (2’6”) by 0.6m (2’) and the tablet must be set flush
        with the lawn.
  9.5   No memorial of any kind will be allowed on a public grave.
  9.6   Memorials should be sound and normally of natural stone.


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9.7   No advertisement or trademark may appear on the memorial
      except the name of the memorial mason who supplied it, should
      only be on the side or on the reverse in lettering not more than
      25mm (1”) high. The grave letter(s) and number must be
      positioned and inscribed in this manner on each memorial
      including vases to be installed in the Cemetery. On kerb stones
      the grave letter(s) and numbers must be positioned on the right
      hand side of the foot kerbstone.
9.8   All memorial inscriptions must have prior approval from the
      Registrar who will issue a written permit.
9.9   Any amendments to any memorial require permission of the
      Registrar and the issue of a new permit.
9.10 Anyone working on or installing a memorial must produce a
     permit on demand.
9.11 All memorial masons must be members of the National
     Association of Memorial Masons or on an approved Council list
     before they are permitted to carry out work at Tonbridge
     Cemetery.
9.12 The method of fixing on site, ground support fixing for
     memorials and construction and the quality of materials of
     every memorial should comply with the relevant Code of
     Working Practice of the National Association of Memorial
     Mason’s minimum standards.
9.13 Memorials should be placed on the grave space with the
     memorial in line with the centre head position.
9.14 The Council may remove any memorial where work has not
     been authorised. This may be at the owners’ expense.
9.15 Memorial masons should satisfy themselves as to the stability of
     the soil or footings and its ability to support a memorial before
     the memorial is erected.
9.16 Any works to any memorial must include the removal of spare
     soil or other material and leave the ground in good condition.
9.17 Any contractor working in the Cemetery must maintain a policy
     of public liability insurance minimum of 5 million pounds
     against all claims and actions.
9.18 All contractors must use the main paths in the Cemetery, any
     damage which is caused must be repaired at the contractors’
     expense.


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   9.19 All memorials are erected at the sole responsibility of the
        owner and the Council shall not be held responsible for any
        damage to or caused by the memorial.
   9.20 All memorials are the responsibility of the registered owner
        including damage by vandalism, theft of memorials or vases,
        cracking or subsidence of footings. The Council reserves the
        right to repair or make safe any memorial which is allowed to
        fall into disrepair or become unsightly or dangerous and
        recover expenses from the registered owner or the owner’s
        beneficiaries.
   9.21 No grave in respect of which any such charge remains unpaid
        will be allowed to be reopened.
   9.22 If any memorial becomes unsafe, the Council may write to the
        registered owner (or representative), advising that works are
        required. Subject to the condition of the memorial, the
        registered owner will be given 6 months (maximum) to effect
        the necessary repairs. After this time the Council may repair or
        remove the memorial at the owner’s expense.
        In case of immediate danger or risk arising from an unsafe
        memorial, the Council may take remedial action at the owners’
        expense. The Registrar will agree a timescale to effect the
        necessary repairs.
   9.24 A temporary wooden cross maybe erected until ground
        conditions permit the erection of a permanent memorial. The
        Cemetery Registrar will be pleased to advise on appropriate
        styles.

10 Care of Graves
   10.1 Grave spaces must be kept in a neat and tidy condition and
        any litter should be removed from the site. Any person causing
        damage by bringing in of any materials or monuments will be
        required to meet the cost of any repairs.
   10.2 Any flower holders must be of non-breakable material and left
        at the owners’ risk. The registrar may remove any articles from
        any grave if they are likely to cause risk, damage or offence to
        other visitors to the cemetery.
   10.3 The Registrar reserves the right to remove any planting or
        other items from graves which may be dangerous or unsightly
        in any way.


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   10.4 General Plots
        Graves on General Plots may contain a mixture of memorials
        such as headstones, full kerbs or monument memorials. The
        owner of the burial rights may plant annual bedding over the
        whole grave or it may be grassed over, but must not include tree
        planting. The ground maintenance is the responsibility of the
        owner of the burial rights and the grave space is not, therefore,
        maintained by the Borough Council. The Borough Council
        maintains the paths between graves. Also on very old or
        neglected graves, the Council strims the grass growing on the
        grave.
   10.5 Intermediate Lawn Plots
        Graves in Intermediate Lawn Plots are only permitted to have
        headstone memorials. The headstones are set in straight lines
        and up to two vases may be incorporated within the base of the
        headstone in the area provided. No other vases, railings, kerbs
        or other artefacts are permitted on the grave, as these will
        interfere with ground maintenance works. Plants may be grown
        only in the small 9 ‘ area immediately in front of the headstone.
        This must not include tree planting. All the grassed area is
        mown and maintained by the Borough Council.

11 Environmentally Friendly Burials
   11.1 The Council welcomes enquiries regarding environmentally
        friendly practices.
   11.2 Whilst details will be discussed on an individual basis, the
        Council is pleased to encourage burials without coffins, the use
        of cardboard coffins, and “family managed burials”.
   11.3 The Council cannot offer a Woodland burial option, but can
        advise of the availability in Kent. Please contact the Registrar.




   If you would like to discuss any of the Rules for the management
   of the Cemetery, please contact the Cemetery Registrar.

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