Employee Key Performance Indicators Examples - Excel

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					                                                                             21544465-401d-4828-b04a-6a39f6223466.xls

                                                                           Does your county use
                                                                      performance measures related
                                                                      to public works functions such
                                                                                                                                                                                 How do you
                                                                      as engineering, roads, airports, If so, how did you originally
                                                                                                                                              How is the data              compare/benchmark your
     County          Contact Name              Contact Email           property management, etc.?         select the performance
                                                                                                                                            collected/analyzed?              data/results to other
                                                                      If yes, please continue on with           measures?
                                                                                                                                                                                jurisdictions?
                                                                     the remaining survey questions.
                                                                      If no, thank you for your time;
                                                                          your survey is complete
Modoc                Mitch Crosby    mcrosby@modoccounty.us          No
Sacramento           Sharon Dwight   dwights@saccounty.net                                            Each department develops        Departments collect the data and Targets are developed based on
                                                                                                      measures that will show whether submit quarterly and annual      standard benchmarks or
                                                                                                      they are meeting their mission  results to the CEO.              historical department data.
                                                                                                      and/or the County's strategic                                    Then results are compared to
                                                                                                      objectives. The County went                                      the targets.
                                                                                                      through training to help
                                                                                                      determine the measures to use.

City and County of   Douglas Legg    Douglas.Legg@sfdpw.org                                           Benchmarking: Compare San          A city-wide Web-based            1. Identify key functions,
San Francisco                                                                                         Francisco functions and activities Performance System - Metric      programs & activities common in
                                                                                                      to public works departments in Studio by Cognos, Inc.               public/government organizations
                                                                                                      other City and County                                               similar in size and which are
                                                                                                      organizations of similar size.                                      both City and County
                                                                                                                                                                          governments. 2.Select
                                                                                                                                                                          performance indicators relevant
                                                                                                                                                                          to key
                                                                                                                                                                          functions/programs/activities and
                                                                                                                                                                          based on best busi
Imperial             Martin Lang     martinlang@imperialcounty.net                                    Project Tracking Software        Inputted into Microsoft Projects   Internal comparisons only to
                                                                                                                                       of days processed                  similar projects
San Joaquin County Peter Martin      pmartin@sjgov.org               no




       1/31/2011                                                                                                                                                                                    1
                                                                             21544465-401d-4828-b04a-6a39f6223466.xls

                                                                         Does your county use
                                                                    performance measures related
                                                                    to public works functions such
                                                                                                                                                                                          How do you
                                                                    as engineering, roads, airports, If so, how did you originally
                                                                                                                                                        How is the data             compare/benchmark your
        County       Contact Name             Contact Email          property management, etc.?         select the performance
                                                                                                                                                      collected/analyzed?             data/results to other
                                                                    If yes, please continue on with           measures?
                                                                                                                                                                                         jurisdictions?
                                                                   the remaining survey questions.
                                                                    If no, thank you for your time;
                                                                        your survey is complete
Contra Costa         Steve          skowa@pw.cccounty.us                                                    Using the Balanced Scorecard         Point person for the Road         Not all the measures are
                     Kowalewski                                                                             approach to strategic                Program gathers the information   benchmarked against other
                                                                                                            management and performance           from various sources. The         agencies. Some goals are set
                                                                                                            measures. The method has you         sources are identified in the     based on where we fall within
                                                                                                            define performance measures          Balanced Scorecard spreadsheet.   other jurisdictions such as with
                                                                                                            from 4 perspectives: Customer,                                         the Pavement Condition Index
                                                                                                            Internal Process, Financial, and                                       Performance Measure.
                                                                                                            Employee Learning and Growth

Solano               Rick O'Neill   rmo'neill@solanocounty.com     Yes, the County recently conducted       Originally, Activity descriptions,   Daily reports are entered        I am not experienced enough
                                                                   a resident survey as a component of      work methods and Standard            describing activity, crew size,  with our systems yet to answer
                                                                   measuring performance. Our Public        operating procedures were            equipment used, materials_type that.
                                                                   Works Division is in transition to a     established by customizing a         and quantity, project scope,etc.
                                                                   newer maintenance management             management system to the             Analysis can be done by
                                                                   system that will still use some of the   needs of the Division                extrapolation of required data
                                                                   original units of measure.                                                    and comparison of
                                                                                                                                                 accomplishments by crews or
                                                                                                                                                 years, etc.
Glenn                Randy Murphy   rmurphy@countyofglenn.net      no
Butte                Mike Crump     mcrump@buttecounty.net         We started along this path 4 or 5        looked at a lot of examples from     One of the very big problems      see above
                                                                   years ago, but with a change in          other agencies (Alameda County       with performance measures is
                                                                   CAO's (2 now) we seemed to have          had a pretty comprehensive           comparing them with others,
                                                                   dropped this issue from our annual       program                              since we all do things a little
                                                                   goals.                                                                        differently. Suggest you just set
                                                                                                                                                 a bench mark and compare your
                                                                                                                                                 own performance on a year by
                                                                                                                                                 year basis.
Alpine               Cardoza        dennis@pw.alpinecountyca.gov   No


         1/31/2011                                                                                                                                                                                             2
                                                                              21544465-401d-4828-b04a-6a39f6223466.xls

                                                                          Does your county use
                                                                     performance measures related
                                                                     to public works functions such
                                                                                                                                                                                   How do you
                                                                     as engineering, roads, airports, If so, how did you originally
                                                                                                                                                How is the data              compare/benchmark your
     County       Contact Name              Contact Email             property management, etc.?         select the performance
                                                                                                                                              collected/analyzed?              data/results to other
                                                                     If yes, please continue on with           measures?
                                                                                                                                                                                  jurisdictions?
                                                                    the remaining survey questions.
                                                                     If no, thank you for your time;
                                                                         your survey is complete
San Mateo         Brian Lee       BLee@Co.SanMateo.CA.US            Yes                                 Developed by Public Works staff The data are collected and          Very little comparison is done
                                                                                                        and approved by the County      analyzed by the staff of each       with other jurisdictions for most
                                                                                                        Manager                         program and reported on             programs.
                                                                                                                                        quarterly basis.
Tuolumne          Peter Rei or    prei@co.tuolumne.ca.us            Yes, for Development project review In cooperation with the local   Time to process development         By comparison to published
                  Duke York                                         only                                Builders Association            permits is tracked and compared     "time goals".
                                                                                                                                        to our published "time goal" for
                                                                                                                                        review of that particular permit.

Plumas County     Bob Perreault   bobperreault@countyofplumas.com   No
Inyo              Doug Wilson     dwilson@inyocounty.us             No
Yuba County       Van Boeck       vboeck@co.yuba.ca.us              No.
shasta            PAT MINTURN     pminturn@co.shasta.ca.us          We have assembled overhead           It's a pretty basic metric      routine cost accounting            On a dollar basis, our average
                                                                    charge rates for capital projects.                                                                      overhead charge is 11-12%. On
                                                                                                                                                                            bridge projects, it approaches
                                                                                                                                                                            20%. On large "dumb" projects
                                                                                                                                                                            such as landfill expansions and
                                                                                                                                                                            overlays, it goes down to the 2-
                                                                                                                                                                            3% range. I'd be happy to
                                                                                                                                                                            provide a copy.




      1/31/2011                                                                                                                                                                                         3
         StartDate EndDate
RespondentID                                      First                      County? Contact Name?
                             IP Address Email Address Name LastName Custom Data                     Contact Email? your countyhow did you the How do you related to public works functions such as engine
                                                                                                               Does       If so, use performance measures the performance measures?
                                                                                                                                      How is originallycollected/analyzed?
                                                                                                                                                  data select compare/benchmark your data/results to other
                                                                                        Open-Ended ResponseOpen-Ended ResponseOpen-Ended Response
                                                                             Open-Ended ResponseOpen-Ended ResponseOpen-Ended ResponseOpen-Ended Response
6.42E+08   ######   ######   74.41.61.70                                     Modoc      Mitch Crosby           No
                                                                                                    mcrosby@modoccounty.us
6.41E+08   ######   ######   192.147.67.12                                   Sacramento Sharon Dwight
                                                                                                    dwights@saccounty.net             Departments collectare developed based on standard benchmarks or hi
                                                                                                                                                  Targets the data and show quarterly and annual results t
                                                                                                                          Each department develops measures that willsubmit whether they are meeting the
6.41E+08   ######   ######   208.121.70.92                                   City and County of San Francisco
                                                                                        Douglas LeggDouglas.Legg@sfdpw.org            A city-wide 1. San Francisco functions and activities to public works in
                                                                                                                                                   Web-based Performance System - & activities common dep
                                                                                                                          Benchmarking: Compare Identify key functions, programs Metric Studio by Cognosp
6.41E+08   ######   ######   207.62.13.66                                    Imperial Martin Lang                         Project Tracking Software
                                                                                                                                                  Internal comparisons only to similar projects
                                                                                                    martinlang@imperialcounty.net Inputted into Microsoft Projects of days processed
 6.4E+08   ######   ######   64.172.142.95                                              Peter Martin           no
                                                                             San Joaquin County pmartin@sjgov.org
6.38E+08   ######   ######   71.134.141.171                                  Contra Costa
                                                                                        Steve Kowalewski
                                                                                                    skowa@pw.cccounty.us sing the Balanced Scorecardthe measuresstrategic management andother agenci
                                                                                                                          U                       Not all approach to are benchmarked against from variou
                                                                                                                                      Point person for the Road Program gathers the information performanc
6.38E+08   ######   ######   209.233.174.249                                 Solano     Rick O'Neillrmo'neill@solanocounty.com
                                                                                                               Yes, the County recently conductedamresident survey as aand Standard operatingyetperforma
                                                                                                                          Originally, Activity descriptions, experienced enough with crewmeasuring to answ
                                                                                                                                                  I a entered methods activitity, our size, equipment use
                                                                                                                                      Daily reports arenot work describing component of systems procedures
6.38E+08   ######   ######   12.183.186.65                                   Glenn      Randy Murphy           no
                                                                                                    rmurphy@countyofglenn.net
6.37E+08   ######   ######   63.198.28.14                                    Butte      Mike Crump  mcrump@buttecounty.net thisapathof examples big problems with performanceCounty hadisacomparing
                                                                                                               We started looked at One ofor 5 see above other agencies (Alameda measures wepretty com
                                                                                                                           along       lot 4 the very from but with a change in CAO's (2 now)
                                                                                                                                                   years ago,                                          seemed
6.37E+08   ######   ######   207.228.41.69                                   Alpine                            No
                                                                                        Cardoza dennis@pw.alpinecountyca.gov
6.37E+08   ######   ######   204.114.52.20                                   San Mateo Brian Lee BLee@Co.SanMateo.CA.US
                                                                                                               Yes                    The data Works little comparison is by the County Manager
                                                                                                                                                  Very staff and approved by the staff of juridictions for mos
                                                                                                                          Developed by Public are collected and analyzeddone with othereach program and
6.37E+08   ######   ######   69.106.8.130                                    Tuolumne Peter Rei or Duke YorkYes, for Development project review comparison to publishedis"time goals". compared to our p
                                                                                                    prei@co.tuolumne.ca.us cooperation with process development permits tracked and
                                                                                                                          In          Time to the local Builders Association
                                                                                                                                                  By only
6.37E+08   ######   ######   70.41.219.125                                              Bob
                                                                             Plumas County Perreault           No
                                                                                                    bobperreault@countyofplumas.com
6.37E+08   ######   ######   209.78.104.222                                  Inyo                   d          No
                                                                                        Doug Wilsonwilson@inyocounty.us
6.37E+08   ######   ######   63.203.168.5                                               Van                    No.
                                                                             Yuba County Boeck vboeck@co.yuba.ca.us
6.37E+08   ######   ######   209.76.70.251                                   shasta     PAT MINTURN            We have assembled overhead cost accountingbasis, our average
                                                                                                                          It's          basic charge dollar
                                                                                                                                                  On
                                                                                                    pminturn@co.shasta.ca.usa prettyroutinemetric arates for capital projects. overhead charge is 11-12%.
rk your data/results to other jurisdictions?


n standard benchmarks or historical department data. Then results are compared to the targets.
ams & activities common in public/government organizations similar in size and which are both City and County governments. 2.Select performance indicators relevant to key functions/programs/activities and based on best busines
milar projects

marked against other agencies. Some goals are set based on where we fall within other jurisdictions such as with the Pavement Condition Index Performance Measure.
ith our systems yet to answer that.




 ith other juridictions for most programs.




overhead charge is 11-12%. On bridge projects, it approaches 20%. On large "dumb" projects such as landfill expansions and overlays, it goes down to the 2-3% range. I'd be happy to provide a copy.
s and based on best business practices and industry standards. 3.Customize and develop measures which comply with San Francisco municipal code and charter and which are in alignment with organization/department mission, st
ation/department mission, strategies, and goals.

				
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