Annual Cost
Direct (Budgeted) Costs
Enter Data Into Corresponding Worksheets (Tabs)
Hardware and Software Costs
H/W Initial Aqusition Fees $ 9,850.00
H/W Upgrade & Maintenance Fees $ 5,200.00
S/W Acquisition Fees $ 14,700.00
S/W Upgrade & Maintenance Fees $ 6,950.00
Help Desk Staff Costs
Cost of Level 1 Analysts $ 637,000.00
Cost of Level 2 Analysts $ 202,800.00
Cost of Team Leads $ 101,400.00
Cost of Supervisors $ 61,000.00
Cost of Help Desk Manager $ 72,000.00
FTE Cost of Help Desk Sr. Management $ 54,000.00
Supporting Resource Costs
FTE Cost of Other Resources Supporting
the Help Desk $ 108,350.00
Facilities & Telecom Costs $ 18,700.00
Total Annual Cost of Ownership $ 1,291,950.00
Cost Per Incident $ 8.97
Annual Cost Per End User Supported $ 129.20
# of Incidents Per Year
144,000
# End Users Supported
10,000
HARDWARE AND SOFTWARE COSTS (ANNUAL)
Annual Costs
H/W Initial Aqusition Fees
Servers $ -
PC's $ 3,200.00
Printers $ 1,200.00
Headsets $ 500.00
Phone Sets $ 750.00
Other Peripherals $ -
Telephony/ ACD $ 4,200.00
Sub- Total $ 9,850.00
H/W Upgrade & Maintenance Fees
Servers $ -
PC's $ -
Printers $ -
Headsets $ -
Phone Sets $ -
Other Peripherals $ -
Telephony/ ACD $ 5,200.00
Sub-Total $ 5,200.00
S/W Acquisition Fees
Incident Management System $ 12,000.00
Remote Control Tools $ 2,700.00
Knowledge Base $ -
PC Software $ -
Telephony Software $ -
Sub-Total $ 14,700.00
S/W Upgrade & Maintenance Fees
Incident Management System $ 1,200.00
Remote Control Tools $ 500.00
Knowledge Base $ 2,250.00
PC Software $ -
Telephony Software $ 3,000.00
Sub-Total $ 6,950.00
Total Annual Cost $ 36,700.00
HELP DESK STAFFING COSTS
Annual Cost
Cost of Level 1 Analysts
Number of FTE's 14
Burdended Cost Per FTE $ 45,500.00
Sub-Total $ 637,000.00
Cost of Level 2 Analysts
Number of FTE's 4
Burdended Cost Per FTE $ 50,700.00
Sub-Total $ 202,800.00
Cost of Team Leads
Number of FTE's 2
Burdended Cost Per FTE $ 50,700.00
Sub-Total $ 101,400.00
Cost of Supervisors
Number of FTE's 1
Burdended Cost Per FTE $ 61,000.00
Sub-Total $ 61,000.00
Cost of Help Desk Manager
Number of FTE's 1
Burdended Cost Per FTE $ 72,000.00
Sub-Total $ 72,000.00
FTE Cost of Help Desk Sr.
Management
Number of FTE's 0.75
Burdended Cost Per FTE $ 72,000.00
Sub-Total $ 54,000.00
Total Annual Staff Cost $ 1,128,200.00
SUPPORTING RESOURCE COSTS
Annual Cost
FTE Cost of Other Resources
Supporting the Help Desk
Desktop FTE's 0.22
Training Staff FTE's 0.5
Report Writer FTE's 0.5
Incident Mgt System Admin FTE's 0.75
Number of FTE's 1.97
Burdended Cost Per FTE $ 55,000.00
Sub-Total $ 108,350.00
Total Annual Staff Cost $ 108,350.00
Facilities and Telecom Costs
Floor Space Lease Costs $ -
Electricity Costs $ 2,600.00
Furniture Costs $ -
Local Telecom Costs $ 3,600.00
Long Distance Telecom Costs $ 12,500.00
Leased Line Costs $ -
VPN Costs $ -
Total Facilities & Telecom Costs $ 18,700.00