ProjectManagerResume_1doc - Vanina Mangano.doc by lovemacromastia


									                   Vanina Mangano,      ST
                                                         PMP, PMI-RMP, PMI-SP
                          815 1  AVE, #266 • SEATTLE, W A 98104

A Certified Project Management Professional with solid experience of project / program management,
operations, analysis, and business development – both domestic and international. Scope of global work includes
management of employees, customers, and partners. 12 years of management and project management
experience, with strong skills in driving company initiatives, coaching & training staff, and bridging the gap between
company, staff, and customer objectives. Subject matter expert in project and portfolio management.


2008-Present PROJECT MANAGEMENT CONSULTING & TRAINING                              US / Global

        Published Author, 1/08-Present
            Technical Editor: CompTia Project+ Study Guide, Wiley (2010).
            PMP: Project Management Professional Exam Review Guide, Sybex (2009).
            Scheduling Professional 3-Part Course Series, Virtual Training Company (2010).
            PMI Scheduling Professional (PMI-SP) Exam Preparation courseware, Advanced Publishing
            Risk Management Professional 3-Part Course Series, Virtual Training Company (2009).
            PMI Risk Management Professional (PMI-RMP) Exam Preparation courseware, Advanced
               Publishing (2009).
            PMBOK 4-Part Course Series, Virtual Training Company (2008).
            Project Management Professional (PMP) Exam Preparation courseware, Advanced Publishing

        Never Limited LLC – Project Management Consultant and Trainer, 1/08-Present
            Developed and implemented project management procedures and processes for small to mid-sized
            Managed small to mid-sized projects on a contract basis for various clients.
            Instructor for virtual, onsite, and public project management and business analysis courses,
                                                                     ®          ®         ®
               specializing in exam preparation training for PMP , PMI-RMP , PMI-SP , and CompTIA
               Project+ certification exams. Clients:
                    The PM Instructors
                    Global Knowledge
                    American Management Association
                    Corporate Education Group
                    Intense School
                    NetCom Global

2005-2007       BHNET SOFTWARE SOLUTIONS, INC.                                 Rancho Santa Margarita, CA
A software development outsourcing company with offices in the United States and Vietnam.

        Vice President, Business Development, 7/06-7/07
        Oversaw major client projects, planned for company growth, strategic partnerships, and assisted in long-
        term planning. Directly responsible for program’s internal and external staff, budget, and department
        objectives. Position involved high client interaction.

        Key Successes & Projects:
            Managed top client programs, including implementation and delivery cycles. Participated in all
               aspects of the SDLC.
            Responsible for establishing company reporting and communication processes
            Expanded business outside of U.S. market by 10%; increased domestic business by 25%
               Established community connections through aggressive networking and participation in local
                events as an attendee, speaker/presenter, or host.

        Director of Projects, 4/05-7/06
        Responsible for high visibility projects, managing existing projects on a high level, business development,
        and sales support in closing deals. Worked to establish a presence in the community by representing the
        company in industry related events, and building the level of local connections through consistent
        networking and industry affiliations.

        Key Successes & Projects:
            Established internal procedures and guidelines for managing projects based on the PMBOK

               Guide and provided training and support for internal project managers.
            Interfaced directly with key clients and oversaw the management of all programs.
            Conducted a thorough efficiency analysis of Vietnam as a location for an overseas software team,
               and wrote implementation plan for launching new business process and overseas office.
            Helped establish an efficient and marketable “business process” that included an onshore/offshore
               development model.

1996–2005       INFONXX                                                          Riverside, CA
An enhanced services directory assistance provider with over 10 locations globally and over 5,000 employees at
the time of my employment.

        Global Operations Analyst, 5/00-4/05
        Responsible for the company’s analysis, retention and performance trends on a global level, which was
        presented to the executive and management team on monthly, quarterly, and annual basis. Managed
        multiple high level projects.

        Key Successes & Projects:
            Presented performance and trend analysis to the Executive team on a quarterly basis. Made
               efficiency recommendations based on their performance against Key Performance Indicators.
            Concluded a 2-part global tour and discussion with over 250 managers to enhance operator
               efficiency and quality. Held as group sessions and individual coaching sessions.
            Headed multiple projects involving company managers to improve their management skills.
            Assisted in the research, planning, and opening of the company’s first international call center in
               the Philippines; assisted in the opening of two additional call centers in the United Kingdom.
            Oversaw multiple projects headed by Operations personnel, including Call Center Managers, within
               a project management capacity.
            Created, launched, and managed company’s global intranet site.

        Human Resources Manager, 5/99-5/00
        Developed and managed the Human Resources team while indirectly managing and supporting a group of
        35 managers and 650 Customer Service Representatives. Provided HR support to all call center
        departments and subdivisions. Ensured company was at all times in legal compliance with laws.

        Key Successes & Projects:
            Conducted center-wide sexual harassment training.
            Worked with managers to develop their management skills, including technical management,
               emotional intelligence, and conflict resolution.
            Trained and earned certification in Human Resources Management while concurrently performing
               role. Updated HR processes.

        Recruiting Manager, 6/98-5/99
        Served as a recruiter, interviewer and staff developer. Launched an interviewing process called Talent +
        within the center as part of the candidate selection process. Launched and managed other projects and
        administered customer service, managerial, and executive-level interviews within the company.

        Team Manager, 3/96-6/98
        Managed a team of 40+ Customer Service Representatives and 1 Supervisor. Responsible for payroll,
        counseling, coaching of team, as well as individually assigned projects. On an operational level, ensured
        the smooth running of the call center floor.
Project Management Institute                                                                2009-Present
                                     ®       th
         Standards Project: PMBOK Guide 5 Ed. Update, Core Committee Member)
         PMI Distinguished Project Award, Judge
         Subject Matter Expert

Women In Technology International (WITI), Board Member                                      2005-2008
      Speaker/Panelist, 2007, 2008
      Board Member, 2007-Present
      Regional Director, 2005-2007

Association of Women in Technology                                                          2005-2006
        Mentor to professional women in business & technology industry.

University of California, Riverside                                                         2005-2007
        Ambassador, New Student Recruitment, 2005-2006
        Scholarship Volunteer Committee, 2005-2006
        UCR New Directions Business Conference, Panel Member 2005

       Project Management Institute, PMI Education & Training SIG, PMI Risk Management SIG, International
       Institute of Business Analysis, Women In Technology International, Software Council of Southern
       California, National Society of Hispanic MBA, Product Development and Management Association.

       Project Management Institute
       Project Management Professional (PMP)
       PMI Risk Management Professional (PMI-RMP)
       PMI Scheduling Professional (PMI-SP)
       CompTIA Project +

       The Employer’s Group
       Certification in Human Resources Management

       International Institute of Business Analysis
       Certified Business Analysis Professional (in progress)

       American Society for Quality
       Six Sigma Black Belt (in progress)

       Never Limited, LLC
       Train the Trainer

       University of California Riverside
       Bachelor of Arts, Magna Cum Laude

       Fluent in both English and Spanish – oral and written

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