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Braxtel Intergrates the Sytel Plug in Dialer - DRAFT 2 September .doc

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					For more information, contact:
Nick Thwaites                                            Michael Mckinlay
Braxtel Communications                                  Sytel
+44 7884 181 316
Nthwaites@Braxtel.com                         michaelm@sytel.com



BRAXTEL COMMUNICATIONS INTEGRATE THE SYTEL PLUG IN DIALER TO
     ACHIEVE REAL PREDICTIVE DIALING UNDER COMPLIANCE

 … This will enhance the Braxtel Fluency soliution that already offers full IVR,ACD,Blended
 dialing agents,call recording and comprehensive reporting capability onto any modern or
                                 legacy PABX platform …

       Melrose, Massachusetts, September 26, 2004 – Braxtel Communications, a
developer of award-winning customer contact solutions, today announced that it has released
a fully Predictive engine utilizing the Sytel engine.
       Nick Thwaites Braxtel Communications worldwide VP of Sales commented, “This is
a major enhancement for the Fluency product as it allows us to compete within the high end
outbound marketplace. We felt the compelling event that led us to Sytel having looked at
other products was its unique ability to guarantee campaign dialing under compliance; this is
the single biggest issue facing the dialing lobby. As we have seen in the United States, dialer
performance has been ravished by regulation, the Sytel software handles this elegantly”


Braxtel’s Fluency Communications Suite is a full-featured, all-in-one system that
seamlessly connects business applications with the communications infrastructure to help
companies enhance customer sales and facilitate service transactions. Incorporating a full
spectrum of contact center features, including advanced Automatic Call Distribution (ACD),
Interactive Voice Response (IVR), Computer-Telephony Integration (CTI), dialers,
switching, and management and reporting capabilities, into one robust system, Fluency
eliminates the need to invest in disparate technologies, leverages existing technology
infrastructure investments, and offers full interoperability with pre-existing systems and
processes.




About Sytel

Sytel is dedicated to developing world-leading outbound call center software, without
compromise.
Their aim in everything they do, is to challenge and improve upon existing thinking and
standards, so that their call center customers can truly...

      Maximize the potential of their staff
      Get up and running in no time, with no problems
      Get superb performance even under the toughest dialing conditions, and working
       within the strictest outbound telemarketing rules.

Wherever you are in the world, whether you have 5 agents or 5000, challenge us to see how
we can help you improve your outbound business.

Sytel have a large number of customers globally who are continuing to achieve great results
dialing under compliance

				
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posted:1/31/2011
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