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					Maharashtra Telecom Circle,
6th floor, B Wing, BSNL Admn.Bdg.,
Santacruz (W), Mumbai 400 054.
Te: 2646 7673 Fax :2661 2739
 -----------------------------------------------------------------------------------------------------------------
                                                                 No. CGMT/MH/SALES/C-Topup/09-10/85
 DGM ( Prodt Mgt. Sales & Mktg) CM                                     Dated at Mumbai, the 18th Nov.2009
 To
 All SSA Heads
 Maharashtra Circle.

            Sub : Regarding C-Topup implementation for CDMA Subscribers.
            Ref :MOB-17/C-Topup-2009 dated 07-09-2009 (enclosed herewith)

                With respect to above subject, it is to intimate that the C-Topup service for CDMA
 normal, CDMA PCO and CDMA VPT (STD and Local both) have been tested successfully for
                         No. CGMT/MH/Sales & Mktg/
 different recharge/ Topup and validity vouchers.
                                                  /09-10
                                       Date: 03.10.2009.
                  There will be common wallet of POS (Franchisees, Sub-franchisees, Retailers, other
 Channel Partners and BSNL’s CSCs) to serve both i.e. GSM & CDMA subscribers. POS will
 To,
 approach AO (Cash/CMTS) in the SSA and make payment for bulk talk time. The AO will issue
 The General Manager (Mobile) IN,
 him receipt by treating this amount as revenue against sales of GSM pre-paid. However, at the
 BSNL,
 end of month, a transfer entry will be passed deducting actual CDMA recharge/topup amount
 Pune.
 from GSM revenue as per report from C-Topup system and consider the same as revenue from
               Sub: pre-paid products. Daily
 sale of CDMA Regarding implementation of & monthly report of successful transactions will be
 generated by C-Topup system.
 flex Recharge Coupons in the Circle.The general guidelines for C-Topup for CDMA subscriber is
 enclosed under reference mentioned above.
               Ref:
               The recharging procedure through C-Topup for WLL numbers is as below;
  GO TO CELL ONE to your letter no.
               Kindly refer
 ….............................option)
 Select cellone (3 dt. ….................... under
      1)        office has Top intimated regarding
 which ourRecharge been Up
      2)       Inventory
 the technical feasibility of Flex Vouchers of
      3)       Change mPIN
 similar denomination in the Circle. It is
 further requested to kindly confirm whether
            Select Recharge/Topup
 technically it will be possible to give upturn
            Enter customer Mobile NO.
 commission of Rs.50/- and Rs.35/- after first
 recharge provided the subscriber recharge
 (STD Code + Telephone Number)
 with minimum Rs.55 recharge in small
              Customer amount (MRP)
 wonder. If subscriber recharges with lower
               Recharge Vouchers of Rs.10/- or
 denomination of FlexTopup
      
       whether mPIN be aggregated and will
 Rs.20/-, Enter it will number
              Select Yes/No
 be upto Rs.55 or more and will be feasible to
 give the commission only when total recharge
                 The Zonal Nodal
 is Rs.55 or more by subscriber. Officer for C-Topup for CDMA at Vadodara is Shri. H. N. Shah,
 SDE(IN)MSC. His contact telephone No. and E-mail id is as below :
 Tele. No. 0265-2416000 , Mobile No. 09427313121 and email id : win.brd@gmail.com.


                                                                        P.K. Dhore
         For any issue/complaints regarding C-Topup, Shri. M.B. Ghadge, DE(Mobile)Pune,
tele.No.020-26333366, e-mail id : detpvpune@gmail.com can be contacted. However for any
issue regarding recharge in CDMA via C-Topup, the following officer may also be contacted.
Smt. Jaishree, Mobile No.9423568866, Tele.No. 020-25652800/21170098, Email ID –
cdma_pune@bccs.net , mcspune@gmail.com.

       The reconciliation of C-TOPUP CDRs & CDMA IN CDR will be carried out by Zonal
Nodal Officer (C-Topup) Vadodara and accordingly the payments of the vendors will be settled.

       For C-Top up queries/complaints for CDMA, the call centre position will be
1501/18002331233 same as in case of GSM.

                                                                                       sd/-
                                                                                ( P. K. Dhore )
                                                         Dy. General Manager (Mktg & Sales)CM

Copy to :
   1) GM Mobile Nodal, Pune:- For information and with a request to send SMS on all C-Topups
       regarding implementation of above.
   2) Shri. Vivek Khare, Circle Nodal Officer (CDMA) MH Circle,Mumbai.
   3) All Franchisees through DD Club.
   4) Zonal Nodal Officer (CDMA Prepaid) Baroda:- For information and necessary action.
   5) Zonal Nodal Officer (C-Topup) Baroda :- For information and necessary action.




                                              2
                       BHARAT SANCHAR NIGAM LIMITED
                      (A Government of India Enterprise)
            Room-114, Bharat Sanchar Bhawan, Janpath, New Delhi-1
                          (NW Operations-CM Cell)
No. MOB-17/ Ctopup-2009                                     Date: 7-9-2009

To-
           Chief General Manager, BSNL
           All Telecom Circles

       Sub: Guidelines regarding implementation of C-Topup for CDMA subscribers

       This is in continuation to this office letter of even No. dated 18-9-2006 along
with amendment dated 17-7-2007 vide which guidelines regarding C-Topup were
circulated. These guidelines (Both circulars integrated & enclosed as Annexure-A)
with following additional guidelines will be applicable to implement C-Topup facility
for CDMA subscribers along with continuance for GSM subscribers:

      1. There will be common wallet of POS (Franchisees, Sub-franchisees, Retailers,
         other Channel Partners and BSNL’s CSCs) to serve both i.e. GSM & CDMA
         subscribers. POS will approach AO (Cash/ CMTS) in the SSA and make
         payment for bulk talk time. The AO will issue him/her receipt by treating this
         amount as advance deposit, to be converted later into revenue, bifurcated
         between GSM and CDMA as per daily & monthly report of successful
         transactions generated by C-Topup system. He/She will make entry of
         payment deposit details in the CTOPUP system through CSR WAN terminal and
         further follow the procedure as defined vide para. 2 of the guidelines dated
         18-9-06.

      2. Credit on account of Commission / Discount for sale of SIM, RCVs, STV etc.,
         calculated by Sancharsoft and sent to C-Topup system, will be credited in this
         common wallet of POS.

Encl: As stated


                                                                           (A.K. Misra)
                                                                          AGM (CME)
                                                                      Phone-2332 5367
Copy to-
  1.          CMD/ All Directors of BSNL Board, New Delhi: For kind information.
  2.          All PGMs/ GMs, BSNL Corporate Office, New Delhi
  3.          Chief General Manager, IT-Project Circle, Pune
  4.          General Manager, BSNL, CMTS Nodal Center, Chandigarh, Pune, Kolkata,
              Hyderabad & Trichy
      5.      M/s Estel/ M/s Pyro: For necessary action at their end.
      6.      Guard File (MOB-31)
                    GUIDELINES & PROCEDURE FOR CTOPUP

1. Introduction:   C-TOPUP stands for Channel based Electronic Re-charge/
Topup of BSNL’s Pre-paid wireless subscribers (GSM or CDMA subscribers).
Though well known, yet the difference in Re-charge and Topup is being
clarified. Re-charge Voucher changes Talk time and also Validity period but
Topup Voucher changes Talk time alone. C-TOPUP will cater to both
Electronic Re-charge and also Electronic Topup.

1.1   C-Topup System (set of servers) have been installed, in BSNL’s premises
co-located with the IN systems, by M/s Pyro in Kolkata & Hyderabad and by
M/s Estel in Chandigarh & Pune. These C-topup systems are integrated with
respective IN (GSM & CDMA), SMSC/ OTA systems of BSNL. Their remote
terminals with Administrative rights are extended to the Circle Nodal Officer,
defined in subsequent paragraph, in each of the Circles.

1.2   There will be special C-TOPUP SIMs, referred as CTOPUP SIMs, available
with the Circle Nodal Officer for further distribution through SSAs to
Franchisees, Sub-franchisees, Retailers, other Channel Partners and BSNL’s
CSCs, henceforth referred as Point of Sales (POS). The Circle Nodal Officer will
define such POS along with their vertical hierarchy, in the system.

2. Working: There will be common wallet of POS (Franchisees, Sub-
franchisees, Retailers, other Channel Partners and BSNL’s CSCs) to serve both
i.e. GSM & CDMA subscribers. POS will approach AO (Cash/ CMTS) in the SSA
and make payment for bulk talk time. The AO will issue him receipt by treating
this amount as revenue against sales of GSM pre-paid. However, at the end
of month, a transfer entry will be passed deducting actual CDMA
recharge/topup amount from GSM revenue as per report from C-Topup
system and consider the same as revenue from sale of CDMA pre-paid
products. Daily & monthly report of successful transactions will be generated
by C-Topup system & communicated by the Circle Reconciliation officer.

2.1    The AO (Cash/CMTS) will make entry of payment deposit details in the
CTOPUP system through CSR WAN terminal. He/She will also send fax to the
Circle Nodal Officer for authenticating it in the system. On successful
updation, the franchisee will be sent SMS confirming the balance in his
account. Franchisee will be able to transfer part of his balance to any of his
registered Sub-franchisee/ Retailer or other Channel Partners by sending SMS
to the system from C-TOPUP SIM.

2.2   Pre-paid subscriber requiring Re-charge/ Topup will approach any POS
and pay the amount, say Rs 300/- for Re-charge. The POS will generate SMS
specifying amount, Mobile number (in case of CDMA, it will be with STD code
                                       4
like 033222143456) to be Re-charged or Toped-UP and send to the C-topup
system. The system will debit account of POS and interact with the respective
IN system (GSM IN or CDMA IN, based on number to be recharged/ topped
up) to Re-charge/ Topup the subscriber’s account.

2.3   On receipt of confirmation about successful Re-charge/ Topup from
the IN system, the C-TOPUP system will generate and send one SMS to the
subscriber confirming Re-charge/ Topup and second SMS to the POS
confirming transaction and balance in account.

2.4   There will be no geographical restriction to subscribers and he/she shall
be able to get his pre-paid wireless connection re-charged/ Topped-up even
while in roaming condition from anywhere in India. On the pattern of
International roaming, the revenue will be booked in the circle, where from
the re-charge/ topup facility is availed by the subscriber. The facility of re-
charge/ topup, while roaming, will be made operational first within the Circles
of same zone.

3. Commercial activity: Distribution of C-TOPUP SIMs, will be under the control
of CMTS/ Sales & Distribution cell of the Circle. Record of Stock and issue will
be maintained by the office of GM (CMTS)/ (Sales) of the Circle and entries to
this effect in C-TOPUP system will also be made by the designated officer of
the CMTS/ Sales & Distribution cell, hence forth referred as Circle Nodal
officer.

3.1    SSAs will intimate the approved list of franchisee / dealer /distributor /
retailer/ DSA/ CSCs/ other channel partners to the office of GM (CMTS)/
(Sales) of the Circle. The hierarchy of franchisee / sub-franchisee / retailer/
DSA/ other channel partners and CSCs shall be well defined in the C-TOPUP
System and any addition / deletion / modification shall be carried out by the
Circle Nodal officer.

3.2   C-TOPUP SIM cards will be issued to the concerned SSA, on request, for
onward issue to franchisee / sub-franchisee / retailer/ DSA/ other channel
partners and CSCs.

3.3   C-TOPUP SIM card will be issued to existing authorized franchisee / sub-
franchisee / retailer/ DSA/ other channel partners and CSCs under
acquaintance/ authorization and after furnishing undertaking to the effect
that all transactions under C-TOPUP will be within the purview of the existing
franchisee policy i.e. Sales & Distribution Policy 2009 and its subsequent
amendments, if any.




                                       5
3.4   BSNL will not be responsible for money value of the transaction under C-
TOPUP between franchisee to Sub-franchisee/ retailer/ other channel
partners.

3.5   Safe custody of the CTOPUP SIM card will be the responsibility of the
franchisee / sub-franchisee / retailer/ DSA/ other channel partners. BSNL will
not be responsible for any loss arising out of misuse / loss of SIM under C-
TOPUP. However intimation to BSNL shall be given immediately in case of
misuse or loss.

3.6   The re-charge/ Topup denominations or Flexi-top-up to be offered
under C-TOPUP will be as per BSNL’s tariff structure revised from time to time.

3.7   BSNL will issue CTOPUP SIM (Post-paid or Pre-paid, as per choice of POS)
to POS free of cost for the first time. Tariff for voice calls, other facilities &
replacement etc. will be as per BSNL Corporate office circulars issued from
time to time.

3.8     SMS for CTOPUP purpose, generated from the SIM through the menu
provided in the SIM will not be charged. However, all other SMSs and other
facilities will be charged as per applicable tariff plan.

4. Authorizations under C-TOPUP: Franchisee/ other channel partner will, in the
first instance, make payment to the AO (CASH / CMTS) of the SSA, towards
the amount for which authorization is required. The AO will issue him receipt
by treating this amount as revenue against sales of GSM pre-paid. However,
at the end of month, a transfer entry will be passed deducting actual CDMA
recharge/topup amount from GSM revenue as per report from C-Topup
system and consider the same as revenue from sale of CDMA pre-paid
products. Daily & monthly report of successful transactions will be generated
by C-Topup system & communicated by the Circle Reconciliation officer. The
AO (Cash/CMTS) will make entry of payment deposit details in the CTOPUP
system through CSR WAN terminal. He/She will also send fax to the Circle
Nodal Officer for authenticating it in the system.

4.1   C-topup system will take care of Service Tax, Education Cess, TDS and
deduction towards upfront Commission / Discount on Commission / Discount
as per existing franchisee policy/ agreement. This will be monitored for
correctness by the Circle Reconciliation officer.

4.2    Cheque payment will be accepted only up to the Bank Guarantee
furnished by the franchisee/ channel partner. AO (CASH) of SSA will monitor
the transaction by cheque in respect of each franchisee/ channel partner up
to the bank guarantee limit taking into account all purchases viz. C-TOPUP,
ITC and re-charge vouchers.
                                        6
4.3    AO (CASH/CMTS) of the SSA will update the C-TOPUP system with
relevant details of payment and issue necessary system generated receipt to
the franchisee/ channel partner as defined in para 2. AO (CASH/CMTS) will
intimate the payment particulars to the Circle Nodal Officer.

4.4    Circle Nodal Officer, on receipt of intimation from the SSA, will update
C-TOPUP system and authorize the franchisee/ channel partner for required
talk time value.

4.5    Daily list of payments received for C-TOPUP authorization will be
prepared by AO (CASH/CMTS) of SSA and will be sent to the Nodal Officer of
the Circle and also to the CAO/ AO (CMTS) in the Circle office, referred as
Circle Reconciliation Officer (CRO), for reconciliation of this list with the C-
TOPUP system reports received from the Circle Nodal officer. Similarly, CRO will
respond to SSAs confirming monthly bifurcation of revenue between GSM &
CDMA segments for charging in respective accounts by making a transfer
entry from GSM revenue to CDMA revenue.

4.6    Monthly consolidation of payment received towards C-TOPUP will be
prepared by AO (CASH/CMTS) of the SSA and will be sent to Nodal Officer of
the Circle and also to the Reconciliation Officer in the Circle office for
reconciliation of this list with the C-TOPUP system reports received from the
Circle Nodal officer.

4.7  While issuing the receipt by AO (Cash/ CMTS) to the Franchisee/
Channel partner, who is coming for re-coupment of recharge/ Ctopup, it is to
be ensured by the AO that the previous cheques given by the franchisee/
Channel partners are cleared even if the recoupment is within the Bank
guaranteed amount.

5. Transfer of Stock from Franchisee to Sub-franchisee/ Retailer & to
Subscriber’s account: Transfer of stock from franchisee to sub-franchisee/
retailer or to any other channel partner will be as per franchisee policy of
BSNL. In case of direct channel partner, it will be in line with franchisee policy
and agreement with such channel partner.

5.1     Recharge to customer’s account will be from any outlet i.e. franchisee/
sub-franchisee/ retailer or any other channel partner’s account with the
limitation that over all Commission / Discount payable by BSNL to franchisee/
other channel partner shall not exceed the limit mentioned in the franchisee
policy/ agreement.

5.2   Reconciliation, to be done at Nodal Center, between the C-TOPUP
System authorizations and IN System transactions will be the responsibility of
                                        7
the CAO/ AO in-charge of C-Topup system, to be designated by the GM
(CMTS), Nodal Center. However, circle level reconciliation, based on
technical reconciled report from the Nodal officer and payment reports from
the AOs in the SSA will be the responsibility of the Re-conciliation officer.

5.3     Circle Reconciliation officer will ensure tally of the total amount
credited into the franchisee’s account during the month and the total
amount of successful transactions done by the franchisee/ retailers under his
chain can be reconciled using the report daily balance report and topup
summary report from the C-Topup system. This will ensure that, the franchisees
are not able to resell the recharges/ topup for more than credited account.
The balance available of the distributor at the end of month can be taken as
initial balance in the next month.

6. Responsibility at CMTS Nodal Center: Routine back up of data in C-TOPUP
server will be taken by the officer-in-charge of C-TOPUP Server, to be
designated by the GM (CMTS-Nodal Center). The officer-in-charge will also be
responsible to generate daily list of successful transactions in the IN system
and send it to the Circle Nodal officers of all Circles in the home zone and
also to the respective officer-in-charge of other zones, for cases of re-charge/
Top-up while in roaming condition.


7. Payment to the C-TOPUP Solution Provider: C-TOPUP Service provider will
submit consolidated Bill on a monthly basis giving Circle-wise separate details
of claim to the office of GM (CMTS-Nodal Center). Payment shall be as per
agreement already entered with the C-TOPUP Service providers.

7.1   Payment to C-TOPUP Service provider, towards service charge per
successful transaction, will be made by Zonal Billing Centre based on
successful transaction report from the CAO/ AO in-charge of C-TOPUP server.
However, the reconciliation report from the Circle Reconciliation officers will
continued to be obtained every month and be tallied with the IN system
report.

8. Responsibility of the C-TOPUP Solution Provider: C-TOPUP Service provider
shall provide necessary disaster management in exigencies arising out of
system failure etc.

8.1  C-TOPUP Solution provider shall train the officers / staff involved in the
operation of C-TOPUP and also update with the modification, if any.

8.2   All other terms & conditions as defined in the agreement.



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