Bringing Care Home The South West CCAC Staff Bulletin Volume 2, Issue 2 February 2008 IN THIS ISSUE : NEW WORK PROCESSES + HONOURING STAFF + IMPROVING COMMUNICATION + SOUTH WEST NEWS • We will begin using the Common Taking Care of Business Intake Assessment Tool (CIAT), developed provincially to provide a The Standardized Workflow Project will ensure that case comprehensive, reliable and consistent managers have more time to spend with their clients assessment of short-stay clients. Case managers can complete the assessment “E-form” on a laptop in a hospital room, a private home or wherever they find themselves. • Fax machines will be replaced by a secure web portal to share referral information with providers and long- term care homes. Says Sherry, “This will save paper, be quicker and avoid South West CCAC Workflow Improvement Team: Front, l-r: Dorothy Geddes, Betty Moser, Barb Modesto, misplacing documents.” Barb Brosseau, Tammy Tolman, Lorraine Buchanan, Rae Nylander-Martin. Back, l-r: Rob Schonberger, Barb Scheele, John McClelland, Robin Smith, Connie Johnson, Walter Rogers, Nancy Johnson, Kim Irwin, Megan Nichols. Absent: Karen Chatfield, Godleif Devaere, Diane Laur, Anita Cole, Hilary Halliday, Sherry Fletcher Client Services Manager Rae Nylander- Martin, a member of the St. Thomas I t’s a mouthful – Standardized Workflow Project – and let’s face it, it sounds pretty dry. But in fact, the Project is all about making life simpler for South West CCAC staff and flows will be introduced across the South West. Consistency will be a benefit for clients, says Sherry. “If a client is in a London hospital and is going home to Hensall, there will be a uniform ap- WIT and project co-lead with HIRM Supervisor Kim Irwin, is excited about being involved. “It’s been a long pro- cess,” she says, “but we’re building momentum and can see our hard work better for clients. proach between sites as to how equip- coming to fruition.” Barbara Modesto, a ment and services are ordered.” A fellow WIT member, has also enjoyed “Ultimately this will help us get a clearer Workflow Improvement Team is now the team’s work. “It has given us a sense picture of client needs and free up case under way in Owen Sound, and Wood- of direction in terms of the changes that managers and team assistants to be more stock’s WIT will launch in February. are occurring now and in the future. It’s available to clients,” says Sherry been a very positive experience.” Fletcher, Regional Client Services Among the work flow changes: Manager, South. “Service will be faster • Health Information and Records HONOURING with a reduced margin for error, and (HIRM) staff will now be responsible Exceptional Client-Driven Care we’ll be making the most efficient use of for data entry, equipment and supplies The Staff Quality Council is seeking nomina- our wonderful staff.” ordering and referrals to care pro- tions for the Client-Driven Care Award of Dis- viders. Case managers and team assis- tinction, to be presented to a Staff Member or Team at the April 10, 2008 All-Staff Meeting in The project has been underway at the St. tants will be able to focus on direct Stratford. Go to South West Intranet Current Thomas office since September, led by a client service. News for further details. Workflow Improvement Team (WIT) • We will gradually eliminate paper Nominations deadline: March 27, 2008. composed of managers and frontline files, and everything will be shared and staff. Once processes and practices have filed electronically. been developed there, the new work- 2 February 2008 Volume 2, Issue 2 The South West CCAC Staff Bulletin Information is Liberating Hicks, and Teresa Zohorsky will work in the south, central and north parts of A message from our region respectively. They will con- nect with community organizations, Sandra Coleman, Executive Director work closely with case managers and other South West CCAC staff, and iden- “Knowledge is power. Information is nity care and managing long-term care tify new opportunities for us to partner liberating.” These are the words of Kofi placement. But information and referral with our communities. Annan, winner of the 2001 Nobel Peace are central to our mission, and have the Prize and former Secretary General of potential to improve and even save lives. This is an important step in strengthen- the United Nations. ing our focus on information. So were We provide information and referral the recent presentations we made to Although Annan was talking about through our wonderful case managers as family physicians across the region, information on a global scale, his words they talk to clients and physicians, and introducing them to our information are equally true in the microcosm. For through the telephone service, staffed by and referral role and encouraging them the people of the South West, informa- skilled professionals who know how to to see thehealthline.ca as a valuable tion is indeed liberating. With the right listen with compassion. thehealthline.ca resource in patient care. information, they are free to care for is another powerful I&R resource. Did their own health and get the right you know that the site received more Don’t hesitate to contact Lisa, Celina or services at the right time. than 1.5 million visits in 2007? Teresa if you have comments or sugges- tions about organizations, information When people think of the South West Earlier this month we welcomed three and community partnerships in your area. CCAC, they generally focus on our new staff members to thehealthline.ca. more visible roles – organizing commu- Lise Baronet Kosmack, Celina Thomas Placement Services Work Group Meeting, Placement Team Jan, 24, 2008. Seated, l-r: Mary Lynn Priestap, Gail McMillan, Donnabeth Aims to Improve Sweetland, Marilee Garner. Standing, l-r: Pat Turnbull, Sherri McRobert, Mary Morley, Mary Sickinger. Attending by teleconference: Linda Martin, Communication Donalda Fisher, Ann Rickwood and Lois Gilchrist. Absent: Jane Clement- Spurr. Prior Co-Chair: John McClelland. One of the most challenging yet process out for them so that they can regularly to support the development of satisfying South West CCAC jobs is focus on the journey. We need to com- these pieces. municate that a long-term care home working with clients to make the provides positive opportunities for “We get to show the compassionate transition into long-term care. people – opportunities for socialization side of the South West CCAC,” says Under the leadership of Mary Lynn and activities that are much better Donalda Fisher, Owen Sound Place- Priestap, Regional Client Services than the hospital or even home. At the ment Services Case Manager. “When Manager, a group of case managers and same time, we need to present the we’re talking to clients and families, we placement coordinators has been meet- transition realistically.” want to be positive about what long- ing to discuss how it can best provide term care offers.” Adds Mary Morley, this important service. To communicate these complex mes- Seaforth Case Manager, “You can see sages, the group is developing some the toll placement takes on families. Yet “It’s never easy for people to make the new print materials and a video that will once their loved one is in the home, decision,” said Mary Lynn at a recent introduce long-term care to clients and they often see an improvement. That’s meeting. “Our goal is to smooth the families. The group will be meeting very rewarding for us.” The South West CCAC Staff Bulletin Volume 2, Issue 2 February 2008 3 SHORT PROFILES to an organization where so many suc- formance measurement system, and was cesses have already been achieved, and instrumental in establishing Champlain’s Who’s Who where more are on the horizon,” she says. first Strategic Plan. Senior Director Originally from Forest, Ontario, Megan Megan is committed to creating a “learn- Human Resources holds a BA in psychology from the Uni- ing organization” as defined by manage- and Organizational versity of Windsor and a Masters degree ment guru Peter Senge. “I want to help Megan Allen-Lamb in Public Health from the University of shape the culture through leadership Development Alberta. After four years as Executive development and networks of high-func- Megan Allen-Lamb joins the South West Director of the Haldimand-Norfolk tioning teams,” she says. CCAC from the Champlain CCAC, where CCAC, she moved to Ottawa in Decem- she served as Senior Director Performance ber 2006. There, Megan championed the When she’s not at work, Megan enjoys Management and Accountability. But her development of a procurement strategy, outdoor activities and spending time roots are here in the South West, and she is directed high-level internal integration with her husband Graham and two young delighted to be back. “It’s exciting to come activities, led the advancement of a per- children, Matthew and Mackenzie. On April 10, all South West CCAC staff will be gathering in Stratford for a day of education, inspiration and celebration. At the heart of this event is the presentation of Service Awards to those who have contributed to our organization and our clients for many years. Each honouree chose a Service Award gift from an online catalogue, so you can be sure they will be receiving Celebrating Years of Service. exactly what they wanted! South West CCAC Congratulations to all Service Award winners – you are an inspiration to us all. 5 YEARS 10 YEARS 15 YEARS 20 YEARS 25 YEARS Elgin Elgin Elgin Grey Bruce Grey Bruce Barb Brosseau, Dorothy Geddes Donna Laur-Schieck, Orma Cunningham, Carol Anne Wright Doreen Greenfield, Sandra McDonald Shari Douglas, Grey Bruce Huron Sharon Hyland, Bonnie McGinnis Karen Nunn, Grey Bruce Betty MacDonald Denise Squires, Debbie Wilson Ginny Barfoot, Patti Huron Denise Wasko London Boron, June Dudgeon, Donna Harris, London Carole Nelson Grey Bruce Cheryl Lennox, Denise Debbie Gable Jean Fitzmaurice, Janette Diebel, Diane Simpson, Jean Wilson Perth Mary Fonger, London Eastwood, Lisa Mackie, Connie Vandersleen Paula Henderson, Huron Carol Barr, Karen McArthur, Nancy Susan McLean, Merrilyn McBurney Dale Breault, McCartney, Sally McGill, Gail Molloy, Pat Cartwright, Jo-Anne Prime, London Janine Smith Joan Cavanaugh, Helen Warren Pat Ball, Brenda Butchart, Nancy Johnson, Mary Haynes, Jane London Judy Kompf, Howitt, Norine Keevil, Heather Bedford, Anita Rosalie Markham, Pat Lynch, Catherine Cole, Sandra Coleman, Lorraine McVeigh, Ovens, Judy Peckham, Sujata Coyle, Barb Tammy Reid Rob Trepanier Edmiston, Patrick Fergu- Perth son, Ellen Hanna, Joanne Oxford Susan Gummow Hatt, Lorna Kroh, Michelle Karen Peat McKellar, Carol Merton, We want to recognize everyone celebrating a milestone. If your name isn’t on the list and you think you are celebrating a milestone, Rae Nylander-Martin please email Susan Johnson. Oxford WELCOME to the following staff who have joined us since January 2008 Tina Calic, Arlene London: Dave Goddard, Steve Beatty, Bonnie Thompson, France Riviere-Quintanilla and Michel Harkous Clemence, Lisa Watson St. Thomas: Ashley Pressey and Kendra Moyse Perth Stratford: Nancy Bernhardt, Linda MaGill, Heidi Wagler and Barbara Fink Nancy Brubacher Owen Sound and Walkerton: Huguette de Repentigny, Jennifer Coghlin and Susan Armstrong 4 February 2008 Volume 2, Issue 2 The South West CCAC Staff Bulletin Eulogy for Shirley Van Leeuwen, across the Case Manager, Elgin office by Connie Johnson Cupid takes aim d for special Valentine We aske South West ’re well-love d! ooks like we W hat a journey you have been on over the past 13 months. You faced teaching crafts and baking cookies in Heaven. memories. L it with so much courage and inner Shirley you had friends and email bud- strength, that you gave those around dies from all over Ontario and beyond. Toni Gilchrist, Walkerton you strength to walk beside you. Shirl You always had a story about your “Several years ago, my three boys you rarely did anything by the book, so friends from the Walkerton/Hanover presented me with a lovely, three-heart why would this journey be any differ- area and your scrapping buddies. You garnet ring – and a story to go with it. After ent. We all prayed that somewhere dearly loved your cousins that you several trips to the Kincardine store, one of along the line you would catch a break, grew up with as a child. You and Carol the boys was asked about my ring size. He but that was not meant to be. have some fond and colourful memo- replied, “She has perfect, lady-size fingers.” ries. Margaret, Sandra and Connie will The ring was indeed a “perfect” fit! I wear How we will miss the twinkle in your cherish the memories of your travels. it every Valentine’s Day to remember eye and your lopsided grin that meant Thank you Shirl for the love and sup- their thoughtfulness and love.” there was mischief afoot. We will al- port you were able to share with ways remember your laughter, zest for Denise this past year. living, sense of adventure and colour- ful sense of humour. Shirl, you were You have been a wonderful colleague always a champion for the underdog and co-worker. All of us at the South Joanne Turnbull, or the unfortunate. You were so smart West CCAC will miss you dearly. London “I’ve got my own M and had such a quick and easy grasp Your patients and clients have been re- cDreamy! Last Valen after opening choc tine’s Day, of new concepts and ideas. It could be warded just having been in your care. olate, flowers, choc ered strawberries olate-cov- , wine and my fav disarming for those of us trying to Tommy Boy, Andr ourite movie e told me he had catch up. We were all so proud of you The greatest concern over the past package. Amazed one more by what I’d been giv when you completed your BA. We year was for Rob, and how on earth I replied, “Top that en already, !” Well, inside was will always remember the fun and would you break the news of the and earrings in m a pendant y green birthstone high jinx that were had at parties, card latest set back to the kids. How you told me to close m . McDreamy y eyes while he fas jewelry on me. Whe tened the games, trips to the cottage, the ball worried about Robbie and Jamie and n I opened them mirror, I wasn’t before the park, to Las Vegas or just sitting on missed Michelle being so far away. wearing green at sparkling diamon all – but your deck. Your love of scrap book- ds. I had received ful jewelry sets! I gu two beauti- ing and your natural talent gave you Your love and friendship means the ess my own McDre amy really did “Top that!” hours and hours of enjoyment, espe- world to us and we will carry it in cially if you were doing pages of your our hearts until we meet again. It family. Ella says the angels came has been an honour and a blessing Cheryl Renecker, Stratford to get you and you have a new job to be your friend. a lovely Ever y year, my special Valentine has me at the bouquet of red roses delivered to Golden Pair office. Once, Brian came in to pick me up for Jacquie McGregor’s daughter, Laura, and B uncing Baby B y lunch. I introduced him to my co-workers – rly been her skating partner, Rique Newby-Estrella, Dianne, Randy and Stephanie Platt including Ron Hoogkamp. He’d clea te and recently took top honours are pleased to announce the birth impressed by Brian’s annual floral tribu the rest in pairs at the Dennis of Graeme Connor told him, “Oh, you’re the one making Silverthorne Memorial Platt, 8 lbs. 8 oz., of us men look bad on Valentine’s Day!” Invitational Skating Jan. 2, 2008. Competition, Sarnia.