PowerPoint Slideshow - Home Page - Commonwealth Bank Group

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					               Disclaimer
The material that follows is a presentation of
general background information about the
Bank’s activities current at the date of the
presentation, 28 October 1999. It is information
given in summary form and does not purport to
be complete. It is not intended to be relied upon
as advice to investors or potential investors and
does not take into account the investment
objectives, financial situation or needs of any
particular investor. These should be considered,
with or without professional advice when
deciding if an investment is appropriate.
    Financial Services

Customer Needs & Choice

Expanding Customer
Access

Growth Through Online,
Alliances & Funds Management
Customer Needs
    & Choice
  Financial Services Trends
e-Commerce                Globalisation

                           Competition
Regulation
             Industry            Aging
Alliances     Trends
                             Growth in
                        Managed Funds
Changing
Needs
                        New Technology
      Customer Choice

  Work       Demographics      Value
 Patterns                    Awareness
                Value
Technology    Awareness     Diversification




 Channel       Product        Supplier
 Choice        Choice          Choice
Technology and Channel Access
                          Customers & third parties control access

                                                                 91,000
 Millions of
 access points,                                            579
 2001E
                                                  450
                      Shared access

                                         49
 Banks control access             29
                          14
      2       2      1
   Branches Phone ATMs EFTPOS Hand- Set-top      Digital   PCs   Chips in consumer
            centres            held  boxes      wireless         appliances/devices
                             devices            phones

Source: McKinsey & Company, Turmoil & Transformation in Financial Services, 1998
                Customer Needs
          Independence                                      Pre-
                                                         Retirement
                 Career Launch              Employment             Retirement
Savings                                     Change
                         Marriage
                                    First
                                    Home
                                                                          Age
            Financial
            Debut                                        Divorce

  Loans
                            First                Wealth
                            Child                Accumulation


                                    Value Per Customer
               Extent of Commonwealth Bank presence
   Group Strategic Goals
Strategic Vision                Business Goals

                         Lowest cost structure
 Help                             +
                   Expand share of customers through
 customers            on-line and direct leadership
                                  +
 manage &           Grow share of financial services

 build                   Build off-shore value

 wealth                 Implement best practice
                          people management


                   Brand
Expanding Customer
      Access
      Transaction Preferences
                                                      NetBank
    100                                               Agencies

                          Other Bank Customers
                                                      Telephone
    80                                                Banking
                          Direct Entries

    60                    EFTPOS terminals
%
                          ATM
    40

    20
                          Over the Counter
     0
          94   95   96          97         98    99
                         YEAR
Customer Service Centre Calls
             m

           120

           100

           80

           60

           40

           20

             0
                 95/96   96/97   97/98   98/99
EFTPOS Transactions
       m

      200


      150


      100


       50


        0
            95/96   96/97   97/98   98/99
               Accessibility
            Woolworths      Branches       Business
              Stores          1,144     Banking & Small
               640                      Business Centres
 Agencies                                     104
  3,929                                           Mobile Bankers
                                                        135

 Online                  Customers                  Commercial
                                                    Sales Force
                                            Financial   331
     Direct                                 Services
 Phone Banking                             Consultants
                  EFTPOS        ATMs           878
                   94,398       2,630



Third Party        Electronic/Direct             Face to Face
  Growth Through
Online, Alliances and
 Funds Management
Woolworths Ezy Banking

          •   Over 600 extra access
              points across Australia
          •   Unique rewards program:
              “Ezy Rewards” can accrue
              points for credit and debit
              card transactions
          •   Two types of account:
              •   Ezy Action Account
                  (transaction)
              •   Ezy Mastercard
Vodafone Alliance
           First Phase -
           November 1999
       •   View account balances on
           statement accounts,
           passbooks, credit cards,
           and home loans
       •   Transfer funds between
           Commonwealth Bank
           accounts
       •   Pay bills using BPay
ninemsn
             HomePath
                      • “How To” Guides
                      • Suburb information
                      • Historical Sales
                        information
                      • Calculators
                      • Comparison
                        of Lenders
www.homepath.com.au   • Services Directory
NetBank
Commonwealth Securities
Growth of Internet
trades
 160,000

 120,000

  80,000

  40,000

      0-

           Sep   Dec   Mar   Jun   Sep Dec   Mar   Jun
            97    97   98    98     98  98   99    99
         Funds Direct

• Launched 24 February 1999

• 250 Managed Funds, 28 Managers

• Visitors can compare and
 rank funds

• Over 2,000 investments worth
 $20m by June 1999
Commonwealth Financial Services
Funds Under Management
                Retail       Wholesale
      30                                           27

      25                   23
                                         22
                                                   11
      20
A$b        14   14         12            9
      15
           7    6
      10
                                                   16
                           11          13
      5         8
           7
      0
           95   96         97            98        99
                 785 Financial Planners as at 30 June 1999
Growth in Share of Retail Funds
   13

   11                                                 BT
                                                      CBA
      9
                                                      MLC
  %
      7                                               AMP
                                                      WBC
      5

      3

          94   95   96        97         98         99

                         Source: ASSIRT, data to June 1999
            Global Shareholder Return

            35                    Median

            30
                                                       CBA
            25                                         (17th out of 200)
Frequency




            20

            15

            10

            5

            0
                 -160   -80        0       80     160     240        320
                              Shareholder performance index
                                           Source: Oliver, Wyman & Company

				
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