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									                                                                                       Finance Transformation Help Desk - Error-Solution List


                                                                        Help Desk Instructions
                                                                                                                1. Non-PO Inv Processing (Agency)
                                                                                                                2. Non-PO Inv Processing (Office of Budget/Comptroller)
                        1. Ask the caller which office they are calling from (see next column for options)      3. PO Inv Processing (Agency)
                        2. Filter Column H (Error Receiver) in Worklist "Help Desk Error-Solution List" by      4. PO Inv Processing (Office of Budget/Comptroller)
 Step 1                 caller office                                                                           5. Agency Revenue Processor


                                                                                                              1. Dashboard Error (Portal)
                                                                                                              2. Dashboard Error (SAP)
                                                                                                              3. Invoice Form Error
                                                                                                              4. SAP Invoice Processing Error
                                                                                                              5. Supporting Documentation Attachment Error (Invoice Form)
                                                                                                              6. Supporting Documentation Attachment Error (SAP Invoice)
                                                                                                              7. UWL/Worklist Issues
                                                                                                              8. Invoice Tracking Report
                        1. Ask the caller where they received the error (see next column for options)         9. Workflow Monitoring Report
                        2. Filter Column B (Keywords) in Worklist "Help Desk Error-Solution List" by caller's 10. Workflow Balancing Report
 Step 2                 Keyword                                                                               11. Revenue - ZF_DEPOSIT or ZF_CANCEL

                        1. Ask caller if they are getting any Error Code and/or Error Message on screen
                        2. If yes, filter Column C and/or D in Worklist "Help Desk Error-Solution List" by
                        caller's Error Code and/or Error Message
 Step 3                 3. If no, please gather error details from caller
                        1. Please select error from filtered list which is most related Error Details (Column
                        F) provided by caller
                        2. If you find an exact match or related match, please see Column E for potential
 Step 4                 solution.
                        If it is a "How to" question, please refer caller to suitable Procedure Manuals, End
 Step 6                 User Procedures, or Super User from the list below

                        1. Workflow Balancing
                        2. Workflow Monitoring Report for PO and Non-PO Based Invoices
                        3. Invoice Tracking Report
                        4. Invoice Return Log
                        5. Reject Blocked Work Item - PO Line Item Reconciler
                        6. Reject Comptroller Rejected Work Item - PO Line Item Reconciler
                        7. Approve Comptroller Rejected Work Item - PO Line Item Reconciler
                        8. Access and Manage SAP Business Workplace PO Workflow Processing
  End User Procedures   (SBWP)
                        9. Access and Manage SAP Business Workplace Non-PO Workflow Processing
                        (SBWP)
                        10. Enter Non-PO Invoice/Credit Memo WebDynPro Form (Agency)
                        11. Non-PO Agency Receiver - Invoice Processing (FI Role)
                        12. View and Annotate Invoice Images Attached to SAP Documents (SBWP)
                        13. Cancel Revenue Deposit
                        14. Update Ref Account Document Table
                        15. Create Deposit


a251618a-7f05-4df5-9b67-4c74bd7d360e.xls                                                                     Page 1 of 25                                                   Print date/time: 1/30/2011 2:42 PM
                                                                     Finance Transformation Help Desk Support Information
  #           Keywords                  Error Code         Error Message     Error Details   Transaction  Potential Solution Error Received by                                          Tier 1    Tier 2 (Remedy
                                  (As shown on screen)
                                                           (As shown on                    Code/Area Menu                          (Role)                                                            Category)
                                                               screen)
   1   Dashboard Error (Portal)           008            Please enter a             Unable to reject Invoice    NA            1. Please enter a          Non-PO Inv Processing Agency
                                                         Rejection reason           Form using dashboard                      rejection reason before    (Agency)
                                                                                    option                                    you reject a Invoice
                                                                                                                              form.
   2   Dashboard Error (Portal)           010            No Verifiers selected      Unable to send Invoice      NA            1. Please select a         Non-PO Inv Processing Agency
                                                                                    Form for verification                     verifier before you        (Agency)
                                                                                    using dashboard option                    send it for verification

   3   Dashboard Error (Portal)           012            No verifiers are           Unable to select            NA            1. Contact Agency HR       Non-PO Inv Processing Agency HR
                                                         assigned to the verifier   verifiers from selection                  for to verify Verifier     (Agency)
                                                         role #                     list                                      role mapping.
   4   Dashboard Error (Portal)           014            Business area, invoice     Unable to create a          NA            1. Enter valid Business    Non-PO Inv Processing Agency
                                                         category or invoice        Invoice Form from                         area, Invoice Category     (Agency)
                                                         type is not selected       dashboard                                 and Invoice type before
                                                                                                                              creating a Invoice Form


   5   Invoice Form Error                 001            Invalid G/L Account        Unable to submit the        NA            1. Validate if GL          Non-PO Inv Processing Agency            SAP -
                                                                                    Invoice Form                              Account entered is         (Agency)                                Finance/Accounting
                                                                                                                              valid.
   6   Invoice Form Error                 002            Invalid Cost Center        Unable to submit the        NA            1. Validate if Cost        Non-PO Inv Processing                   SAP -
                                                                                    Invoice Form                              Center entered is valid.   (Agency)                                Finance/Accounting

   7   Invoice Form Error                 003            Invalid Order              Unable to submit the        NA            1. Validate if Order       Non-PO Inv Processing                   SAP -
                                                                                    Invoice Form                              entered is valid.          (Agency)                                Finance/Accounting
   8   Invoice Form Error                 004            Invalid Fund               Unable to submit the        NA            1. Validate if Fund        Non-PO Inv Processing                   SAP - FM
                                                                                    Invoice Form                              entered is valid.          (Agency)
   9   Invoice Form Error                 005            Invalid Earmarked          Unable to submit the        NA            1. Validate if             Non-PO Inv Processing                   SAP - FM
                                                         Funds                      Invoice Form                              Earmarked Funds            (Agency)
                                                                                                                              entered is valid.
  10   Invoice Form Error                 031            Invoice already exists     Unable to submit the        NA            This invoice is already    Non-PO Inv Processing                   SAP -
                                                         for Submitted Form.        Invoice Form                              posted into SAP, Please    (Agency)                                Finance/Accounting
                                                         Please re-enter form                                                 Re enter from the
                                                         and submit                                                           beginning and post it




2_Help Desk Error-Solution List                                                                                PAge 2 of 25                                                                          Print date/time: 1/30/2011 2:42 PM
                                                                     Finance Transformation Help Desk Support Information
  #           Keywords                  Error Code         Error Message     Error Details   Transaction  Potential Solution Error Received by                          Tier 1    Tier 2 (Remedy
                                  (As shown on screen)
                                                           (As shown on                    Code/Area Menu                          (Role)                                            Category)
                                                               screen)
  11   Invoice Form Error                 032            Updating One time      Unable to enter one-      NA            1. Database table       Non-PO Inv Processing            SAP -
                                                         vendor table failed    time vendor                             updation failed, Please (Agency)                         Finance/Accounting
                                                                                information                             try again later.
                                                                                                                        2. If the problem
                                                                                                                        persists Please contact
                                                                                                                        IES Functional team


  12   Invoice Form Error                 033            Updating Header table Unable to Save Invoice     NA            1. Database table       Non-PO Inv Processing            SAP -
                                                         failed                Form using SAVE                          updation failed, Please (Agency)                         Finance/Accounting
                                                                               button                                   try again later.
                                                                                                                        2. If the problem
                                                                                                                        persists Please contact
                                                                                                                        IES Functional team


  13   Invoice Form Error                 034            Item Data table update Unable to Save Invoice    NA            1. Database table       Non-PO Inv Processing            SAP -
                                                         fails                  Form using SAVE                         updation failed, Please (Agency)                         Finance/Accounting
                                                                                button                                  try again later.
                                                                                                                        2. If the problem
                                                                                                                        persists Please contact
                                                                                                                        IES Functional team


  14   Invoice Form Error                 035            Unable to Modify the   Unable to Save Invoice    NA            1. Database table       Non-PO Inv Processing            SAP -
                                                         Index Table            Form using SAVE                         updation failed, Please (Agency)                         Finance/Accounting
                                                                                button                                  try again later.
                                                                                                                        2. If the problem
                                                                                                                        persists Please contact
                                                                                                                        IES Functional team




2_Help Desk Error-Solution List                                                                          PAge 3 of 25                                                                Print date/time: 1/30/2011 2:42 PM
                                                                      Finance Transformation Help Desk Support Information
  #           Keywords                   Error Code         Error Message     Error Details   Transaction  Potential Solution Error Received by                            Tier 1    Tier 2 (Remedy
                                   (As shown on screen)
                                                            (As shown on                    Code/Area Menu                          (Role)                                              Category)
                                                                screen)
  15   Invoice Form Error                  036            Update error. Please     Unable to Save Invoice    NA            1. Database table       Non-PO Inv Processing            SAP -
                                                          try again.               Form using SAVE                         updation failed, Please (Agency)                         Finance/Accounting
                                                                                   button                                  try again later.
                                                                                                                           2. If the problem
                                                                                                                           persists Please contact
                                                                                                                           IES Functional team


  16   Supporting                          013            Please select the file   Unable to attach          NA            1. Make sure you have Non-PO Inv Processing              SAP -
       Documentation                                      name using browse        supporting                              selected valid file from (Agency)                        Finance/Accounting
       Attachment Error (Invoice                          button                   documentation from                      using browse option
       Form)                                                                       Invoice Form                            2. Once selected, press
                                                                                                                           "Attach" button
                                                                                                                           3. If still not able to
                                                                                                                           attach, contact IES
                                                                                                                           Functional Team for
                                                                                                                           resolution


  17   Supporting                          NA             NA                       Unable to attach          NA            1. Save Invoice Form   Non-PO Inv Processing             SAP -
       Documentation                                                               supporting                              before attaching       (Agency)                          Finance/Accounting
       Attachment Error (Invoice                                                   documentation from                      supporting document
       Form)                                                                       Invoice Form
                                                                                   (Attach button is
                                                                                   grayed out)
  18   Supporting                          NA             NA                       Unable to delete          NA            1. Submit Invoice Form Non-PO Inv Processing             SAP -
       Documentation                                                               supporting document                     2. Access SAP          (Agency)                          Finance/Accounting
       Attachment Error (Invoice                                                   from Invoice Form                       document via Tracking
       Form)                                                                                                               Report or FB03
                                                                                                                           3. Delete supporting
                                                                                                                           document




2_Help Desk Error-Solution List                                                                             PAge 4 of 25                                                                Print date/time: 1/30/2011 2:42 PM
                                                                      Finance Transformation Help Desk Support Information
  #           Keywords                   Error Code         Error Message     Error Details   Transaction  Potential Solution Error Received by                           Tier 1    Tier 2 (Remedy
                                   (As shown on screen)
                                                            (As shown on                    Code/Area Menu                          (Role)                                             Category)
                                                                screen)
  19   Supporting                          NA             NA                      Unable to annotate         NA            1. Make sure you have Non-PO Inv Processing             SAP -
       Documentation                                                              vendor invoice                           selected "Annotation" (Agency)                          Finance/Accounting
       Attachment Error (Invoice                                                                                           option for display
       Form)                                                                                                               2. If you are still not
                                                                                                                           able to open invoice in
                                                                                                                           "Annotation" mode,
                                                                                                                           please contact IES
                                                                                                                           Functional Team


  20   Supporting                          019            Please select the 'View Unable to annotate         NA            1. Annotation can only Non-PO Inv Processing            SAP -
       Documentation                                      Full Text' Button to    supporting document                      be made on .JPG, .BMP (Agency)                          Finance/Accounting
       Attachment Error (Invoice                          View this Document      using "Annotate"                         and .PDF documents.
       Form)                                                                      option                                   Please verify if
                                                                                                                           attachment you are
                                                                                                                           trying to open in
                                                                                                                           Annotation mode is a
                                                                                                                           valid document.

  21   Supporting                          NA             No Record Found         While trying to display    NA            1. Contact IES        Non-PO Inv Processing             SAP -
       Documentation                                                              vendor invoice or                        Functional Team for   (Agency)                          Finance/Accounting
       Attachment Error (Invoice                                                  supporting document,                     resolution
       Form)                                                                      received this error on
                                                                                  web browser


  22   Supporting                          NA             The Request has        While trying to display     NA            1. Try after some time Non-PO Inv Processing            SAP -
       Documentation                                      exceeded the allowable vendor invoice or                         as network may be      (Agency)                         Finance/Accounting
       Attachment Error (Invoice                          time limit lag         supporting document,                      busy
       Form)                                                                     received this error on                    2. Contact IES
                                                                                 web browser                               Functional Team if not
                                                                                                                           resolved




2_Help Desk Error-Solution List                                                                             PAge 5 of 25                                                               Print date/time: 1/30/2011 2:42 PM
                                                                      Finance Transformation Help Desk Support Information
  #           Keywords                   Error Code         Error Message     Error Details   Transaction  Potential Solution Error Received by                              Tier 1     Tier 2 (Remedy
                                   (As shown on screen)
                                                            (As shown on                    Code/Area Menu                          (Role)                                                 Category)
                                                                screen)
  23   Supporting                          NA             No authorizations      While trying to display    NA            1. Contact IES             Non-PO Inv Processing            SAP -
       Documentation                                                             vendor invoice or                        Functional Team to         (Agency)                         Finance/Accounting
       Attachment Error (Invoice                                                 supporting document,                     assign you proper
       Form)                                                                     received this error on                   DocFinity
                                                                                 web browser                              authorizations to
                                                                                                                          access documents in
                                                                                                                          DocFinity
  24   Supporting                          NA             Adobe Reader - License When trying to display     NA            1. If Adobe Acrobat has    Non-PO Inv Processing            SAP - Desktop
       Documentation                                      Agreement              vendor invoice or                        never been used, or is     (Agency)
       Attachment Error (Invoice                                                 supporting document,                     newly installed on a
       Form)                                                                     received license                         workstation, an Adobe
                                                                                 agreement screen.                        license agreement will
                                                                                 What should I do?                        need to be accepted by
                                                                                                                          the user.
                                                                                                                          2. The user will need to
                                                                                                                          click on the “Accept”
                                                                                                                          button




2_Help Desk Error-Solution List                                                                            PAge 6 of 25                                                                   Print date/time: 1/30/2011 2:42 PM
                                                                      Finance Transformation Help Desk Support Information
  #           Keywords                   Error Code         Error Message     Error Details   Transaction  Potential Solution Error Received by                                       Tier 1     Tier 2 (Remedy
                                   (As shown on screen)
                                                            (As shown on                    Code/Area Menu                          (Role)                                                          Category)
                                                                screen)
  25   Supporting                          NA             Do you want to trust      When trying to display        NA            1. If the Annotation     Non-PO Inv Processing                 SAP - Desktop
       Documentation                                      the signed application    vendor invoice or                           viewer has never been (Agency)
       Attachment Error (Invoice                          distributed by: Optical   supporting document,                        used, or the operating
       Form)                                              Image Technology, Inc.    received this                               system is newly
                                                                                    verification window.                        installed on a
                                                                                    What should I do?                           workstation, a security
                                                                                                                                Warning will need to
                                                                                                                                be accepted by the
                                                                                                                                user.
                                                                                                                                2. If the warning states
                                                                                                                                that the application is
                                                                                                                                “distributed by: Optical
                                                                                                                                Image Technology,
                                                                                                                                Inc.” the user will need
                                                                                                                                to click on the “Start”
                                                                                                                                button to initiate the
                                                                                                                                Annotation Viewer.




  25   Supporting                          NA             NA                        Unable to delete              NA            1. Supporting          Non-PO Inv Processing Agency
       Documentation                                                                supporting documents I                      documents cannot be (Agency)
       Attachment Error (Invoice                                                    uploaded by mistake                         deleted from Invoice
       Form)                                                                                                                    Form.You will have to
                                                                                                                                Post invoice first and
                                                                                                                                then delete them using
                                                                                                                                FB03 transaction code


  26   UWL/Worklist Issues                 NA             NA                        Sent Invoice Form to          NA            1. Please make sure       Non-PO Inv Processing                SAP -
                                                                                    Verifier for verification,                  that it is still not in   (Agency)                             Finance/Accounting
                                                                                    verifier called me and                      Verifier's UWL
                                                                                    confirmed he/she                            2. If it is not, please
                                                                                    verified (or rejected) it.                  contact IES IES
                                                                                    I do not have it in my                      Functional Team for
                                                                                    UWL                                         resolution




2_Help Desk Error-Solution List                                                                                  PAge 7 of 25                                                                      Print date/time: 1/30/2011 2:42 PM
                                                                     Finance Transformation Help Desk Support Information
  #           Keywords                  Error Code         Error Message     Error Details   Transaction  Potential Solution Error Received by                               Tier 1    Tier 2 (Remedy
                                  (As shown on screen)
                                                           (As shown on                    Code/Area Menu                          (Role)                                                 Category)
                                                               screen)
  27   UWL/Worklist Issues                NA             NA                       Cannot see "Filter"        NA            1. Please select "Show    Non-PO Inv Processing            SAP -
                                                                                  option on my UWL                         Filter" option from top   (Agency)                         Finance/Accounting
                                                                                  screen                                   of UWL to activate
                                                                                                                           Filter
  28   UWL/Worklist Issues                NA             NA                       Unable to create Non-      NA            1. Your session might     Non-PO Inv Processing            SAP -
                                                                                  PO Invoice from Portal                   have expired, please      (Agency)                         Finance/Accounting
                                                                                  link. Nothing comes up                   logout and log back in
                                                                                  when this link is                        2. If not resolved,
                                                                                  selected                                 please contact IES
                                                                                                                           Functional Team

  29   UWL/Worklist Issues                NA             NA                       I am one of the Invoice    NA            1. Please contact IES  Non-PO Inv Processing               SAP -
                                                                                  Receiver for Location                    Functional Team to     (Agency)                            Finance/Accounting
                                                                                  Code xxxx, but I am not                  make sure you mapped
                                                                                  receiving any                            to Location Code
                                                                                  workitems                                2. If your position is
                                                                                                                           mapped to Location
                                                                                                                           Code, please contact
                                                                                                                           IES Functional Team to
                                                                                                                           make sure you have
                                                                                                                           proper roles assigned
                                                                                                                           to access workitems
                                                                                                                           from UWL


  30   Dashboard Error (SAP)              002            Please select a          Not able to "Reject"       NA            1. Check if rejection     Non-PO Inv Processing            SAP -
                                                         rejection reason         invoice                                  code is selected from     (OB)                             Finance/Accounting
                                                                                                                           Dashboard
  31   Dashboard Error (SAP)              005            Invalid rejection code   Selected rejection code    NA            1. Please select          Non-PO Inv Processing            SAP -
                                                                                  but still getting this                   rejection code from       (OB)                             Finance/Accounting
                                                                                  error                                    drop down list to make
                                                                                                                           sure it is correct.




2_Help Desk Error-Solution List                                                                             PAge 8 of 25                                                                  Print date/time: 1/30/2011 2:42 PM
                                                                     Finance Transformation Help Desk Support Information
  #           Keywords                  Error Code         Error Message     Error Details   Transaction  Potential Solution Error Received by                                 Tier 1    Tier 2 (Remedy
                                  (As shown on screen)
                                                           (As shown on                    Code/Area Menu                          (Role)                                                   Category)
                                                               screen)
  32   Dashboard Error (SAP)              011            No image assigned to    Trying to open              NA            1. Was there any DOR Non-PO Inv Processing                   SAP -
                                                         the invoice document    attached invoice from                     scanned invoice for this (OB)                                Finance/Accounting
                                                                                 DocFinity but getting                     workflow?
                                                                                 error                                     2. If yes, contact IES
                                                                                                                           Functional Team for
                                                                                                                           resolution
                                                                                                                           3. If no, no invoice
                                                                                                                           attachment is available
                                                                                                                           to pull from DocFinity

  33   Dashboard Error (SAP)              008            Please check if the    I just posted invoice,      FB03           1. Please check again as    Non-PO Inv Processing            SAP -
                                                         document # is Posted. status is still showing as                  system update my be         (OB)                             Finance/Accounting
                                                         System update is slow! Held                                       slow.
                                                                                                                           2. If invoice is still in
                                                                                                                           Held status, please
                                                                                                                           contact IES FI team
  34   Dashboard Error (SAP)              009            Please check document I just posted invoice,       FB03           1. Please check again as    Non-PO Inv Processing            SAP -
                                                         #. System update is   status is still showing as                  system update my be         (OB)                             Finance/Accounting
                                                         slow!                 Held                                        slow.
                                                                                                                           2. If invoice is still in
                                                                                                                           Held status, please
                                                                                                                           contact IES FI team
  35   Supporting                         899            No file selected        Unable to upload            NA            1. Make sure you have       Non-PO Inv Processing            SAP -
       Documentation                                                             supporting documents                      selected valid file from    (OB)                             Finance/Accounting
       Attachment Error (SAP                                                     to DocFinity                              using browse option
       Invoice)                                                                                                            2. Once selected, press
                                                                                                                           OK icon
                                                                                                                           3. If still not able to
                                                                                                                           attach, contact IES
                                                                                                                           Functional Team for
                                                                                                                           resolution

  36   Supporting                         899            Upload error! Try again Unable to upload            NA            Contact IES Functional Non-PO Inv Processing                 SAP -
       Documentation                                     or contact admin        supporting documents                      Team for resolution    (OB)                                  Finance/Accounting
       Attachment Error (SAP                                                     to DocFinity
       Invoice)




2_Help Desk Error-Solution List                                                                             PAge 9 of 25                                                                    Print date/time: 1/30/2011 2:42 PM
                                                                     Finance Transformation Help Desk Support Information
  #           Keywords                  Error Code         Error Message     Error Details   Transaction  Potential Solution Error Received by                            Tier 1    Tier 2 (Remedy
                                  (As shown on screen)
                                                           (As shown on                    Code/Area Menu                          (Role)                                              Category)
                                                               screen)
  37   Supporting                         899            Document not posted     Unable to upload        FB03           1. SAP document for     Non-PO Inv Processing              SAP -
       Documentation                                     or missing business     supporting documents                   which you are trying to (OB)                               Finance/Accounting
       Attachment Error (SAP                             area                    to DocFinity                           upload supporting
       Invoice)                                                                                                         document is not
                                                                                                                        created via Workflow.
                                                                                                                        For such SAP
                                                                                                                        documents, you can
                                                                                                                        only upload supporting
                                                                                                                        documents if it is in
                                                                                                                        Posted status.
                                                                                                                        2. If document was
                                                                                                                        created via Workflow
                                                                                                                        or is in Posted status
                                                                                                                        and you are receiving
                                                                                                                        this error, contact IES
                                                                                                                        Functional Team for
                                                                                                                        resolution


  38   Supporting                         899            No attachments exists   Unable to display       FB03           1. Make sure you          Non-PO Inv Processing            SAP -
       Documentation                                     in DocFinity            attachment from                        selected document         (OB)                             Finance/Accounting
       Attachment Error (SAP                                                     DocFinity                              from list for Display.
       Invoice)                                                                                                         2. If you are still not
                                                                                                                        able to display it,
                                                                                                                        contact IES Functional
                                                                                                                        Team for resolution

  39   Supporting                         899            Error! Try again or     Unable to display       FB03           1. Make sure you          Non-PO Inv Processing            SAP -
       Documentation                                     contact admin           attachment from                        selected document         (OB)                             Finance/Accounting
       Attachment Error (SAP                                                     DocFinity                              from list for Display.
       Invoice)                                                                                                         2. If you are still not
                                                                                                                        able to display it,
                                                                                                                        contact IES Functional
                                                                                                                        Team for resolution




2_Help Desk Error-Solution List                                                                         PAge 10 of 25                                                                  Print date/time: 1/30/2011 2:42 PM
                                                                     Finance Transformation Help Desk Support Information
  #           Keywords                  Error Code         Error Message     Error Details   Transaction  Potential Solution Error Received by                                       Tier 1    Tier 2 (Remedy
                                  (As shown on screen)
                                                           (As shown on                    Code/Area Menu                          (Role)                                                         Category)
                                                               screen)
  40   Supporting                         NA             "No Record Found"       While trying to display     NA            1. Contact IES             Non-PO Inv Processing                   SAP -
       Documentation                                     Error                   vendor invoice or                         Functional Team for        (OB)                                    Finance/Accounting
       Attachment Error (SAP                                                     supporting document,                      resolution
       Invoice)                                                                  received this error on
                                                                                 web browser


  41   Supporting                         NA             "Time Out" Error        While trying to display     NA            1. Try after some time Non-PO Inv Processing                       SAP -
       Documentation                                                             vendor invoice or                         as network may be      (OB)                                        Finance/Accounting
       Attachment Error (SAP                                                     supporting document,                      busy
       Invoice)                                                                  received this error on                    2. Contact IES
                                                                                 web browser                               Functional Team if not
                                                                                                                           resolved

  42   Supporting                         NA             "No authorizations" to While trying to display      NA            1. Contact IES             Non-PO Inv Processing                   SAP -
       Documentation                                     open DocFinity         vendor invoice or                          Functional Team to         (OB)                                    Finance/Accounting
       Attachment Error (SAP                             document error         supporting document,                       assign you proper
       Invoice)                                                                 received this error on                     DocFinity
                                                                                web browser                                authorizations to
                                                                                                                           access documents in
                                                                                                                           DocFinity
  43   Supporting                         NA             Adobe Reader - License When trying to display       NA            1. If Adobe Acrobat has    Non-PO Inv Processing Agency
       Documentation                                     Agreement              vendor invoice or                          never been used, or is     (OB)
       Attachment Error (SAP                                                    supporting document,                       newly installed on a
       Invoice)                                                                 received license                           workstation, an Adobe
                                                                                agreement screen.                          license agreement will
                                                                                What should I do?                          need to be accepted by
                                                                                                                           the user.
                                                                                                                           2. The user will need to
                                                                                                                           click on the “Accept”
                                                                                                                           button




2_Help Desk Error-Solution List                                                                            PAge 11 of 25                                                                          Print date/time: 1/30/2011 2:42 PM
                                                                     Finance Transformation Help Desk Support Information
  #           Keywords                  Error Code         Error Message     Error Details   Transaction  Potential Solution Error Received by                                       Tier 1    Tier 2 (Remedy
                                  (As shown on screen)
                                                           (As shown on                    Code/Area Menu                          (Role)                                                         Category)
                                                               screen)
  44   Supporting                         NA             Do you want to trust      When trying to display     NA            1. If the Annotation     Non-PO Inv Processing Agency
       Documentation                                     the signed application    vendor invoice or                        viewer has never been (OB)
       Attachment Error (SAP                             distributed by: Optical   supporting document,                     used, or the operating
       Invoice)                                          Image Technology, Inc.    received this                            system is newly
                                                                                   verification window.                     installed on a
                                                                                   What should I do?                        workstation, a security
                                                                                                                            Warning will need to
                                                                                                                            be accepted by the
                                                                                                                            user.
                                                                                                                            2. If the warning states
                                                                                                                            that the application is
                                                                                                                            “distributed by: Optical
                                                                                                                            Image Technology,
                                                                                                                            Inc.” the user will need
                                                                                                                            to click on the “Start”
                                                                                                                            button to initiate the
                                                                                                                            Annotation Viewer.




  45   UWL/Worklist Issues                NA             NA                        I am not receiving any   SBWP            1. Please contact HR to Non-PO Inv Processing                     SAP -
                                                                                   workitems in my inbox                    make sure you have      (OB)                                      Finance/Accounting
                                                                                                                            Non-PO Inv Processor
                                                                                                                            role assigned to you.

  46   Dashboard Error (SAP)              011            No image assigned to      Trying to open                           1. Was there any DOR PO Inv Processing                            SAP - Procurement
                                                         the invoice document      attached invoice from                    scanned invoice for this (Agency)
                                                                                   DocFinity but getting                    workflow?
                                                                                   error                                    2. If yes, contact IES
                                                                                                                            Functional Team for
                                                                                                                            resolution
                                                                                                                            3. If no, no invoice
                                                                                                                            attachment is available
                                                                                                                            to pull from DocFinity

  47   Dashboard Error (SAP)              002            Please select a           Not able to "Reject"       NA            1. Check if rejection   PO Inv Processing       Agency
                                                         rejection reason          invoice                                  code is selected from   (Agency)
                                                                                                                            Dashboard


2_Help Desk Error-Solution List                                                                             PAge 12 of 25                                                                         Print date/time: 1/30/2011 2:42 PM
                                                                     Finance Transformation Help Desk Support Information
  #           Keywords                  Error Code         Error Message     Error Details   Transaction  Potential Solution Error Received by                                   Tier 1     Tier 2 (Remedy
                                  (As shown on screen)
                                                           (As shown on                    Code/Area Menu                          (Role)                                                      Category)
                                                               screen)
  48   Dashboard Error (SAP)              005            Invalid rejection code   Selected rejection code     NA            1. Please select       PO Inv Processing    Agency
                                                                                  but still getting this                    rejection code from    (Agency)
                                                                                  error                                     drop down list to make
                                                                                                                            sure it is correct.

  49   Supporting                         899            No file selected         Unable to upload          MIR4            1. Make sure you have PO Inv Processing     Agency
       Documentation                                                              supporting documents                      selected valid file from (Agency)
       Attachment Error (SAP                                                      to DocFinity                              using browse option
       Invoice)                                                                                                             2. Once selected, press
                                                                                                                            OK icon
                                                                                                                            3. If still not able to
                                                                                                                            attach, contact IES
                                                                                                                            Functional Team for
                                                                                                                            resolution

  50   Supporting                         899            Upload error! Try again Unable to upload           MIR4            Contact IES Functional PO Inv Processing                      SAP - FTP (File Transfer
       Documentation                                     or contact admin        supporting documents                       Team for resolution    (Agency)                               Protocol)
       Attachment Error (SAP                                                     to DocFinity
       Invoice)
  51   Supporting                         899            Document not posted      Unable to upload          MIR4            1. SAP document for     PO Inv Processing   Agency
       Documentation                                     or missing business      supporting documents                      which you are trying to (Agency)
       Attachment Error (SAP                             area                     to DocFinity                              upload supporting
       Invoice)                                                                                                             document is not
                                                                                                                            created via Workflow.
                                                                                                                            For such SAP
                                                                                                                            documents, you can
                                                                                                                            only upload supporting
                                                                                                                            documents if it is in
                                                                                                                            Posted status.
                                                                                                                            2. If document was
                                                                                                                            created via Workflow
                                                                                                                            or is in Posted status
                                                                                                                            and you are receiving
                                                                                                                            this error, contact IES
                                                                                                                            Functional Team for
                                                                                                                            resolution




2_Help Desk Error-Solution List                                                                             PAge 13 of 25                                                                     Print date/time: 1/30/2011 2:42 PM
                                                                     Finance Transformation Help Desk Support Information
  #           Keywords                  Error Code         Error Message     Error Details   Transaction  Potential Solution Error Received by                                    Tier 1    Tier 2 (Remedy
                                  (As shown on screen)
                                                           (As shown on                    Code/Area Menu                          (Role)                                                      Category)
                                                               screen)
  52   Supporting                         899            No attachments exists   Unable to display         MIR4            1. Make sure you          PO Inv Processing   Agency
       Documentation                                     in DocFinity            attachment from                           selected document         (Agency)
       Attachment Error (SAP                                                     DocFinity                                 from list for Display.
       Invoice)                                                                                                            2. If you are still not
                                                                                                                           able to display it,
                                                                                                                           contact IES Functional
                                                                                                                           Team for resolution

  53   Supporting                         899            Error! Try again or     Unable to display         MIR4            1. Make sure you          PO Inv Processing                     SAP - Procurement
       Documentation                                     contact admin           attachment from                           selected document         (Agency)
       Attachment Error (SAP                                                     DocFinity                                 from list for Display.
       Invoice)                                                                                                            2. If you are still not
                                                                                                                           able to display it,
                                                                                                                           contact IES Functional
                                                                                                                           Team for resolution

  54   Supporting                         NA             "No Record Found"       While trying to display     NA            1. Contact IES            PO Inv Processing                     SAP - Procurement
       Documentation                                     Error                   vendor invoice or                         Functional Team for       (Agency)
       Attachment Error (SAP                                                     supporting document,                      resolution
       Invoice)                                                                  received this error on
                                                                                 web browser


  55   Supporting                         NA             "Time Out" Error        While trying to display     NA            1. Try after some time PO Inv Processing                        SAP - Procurement
       Documentation                                                             vendor invoice or                         as network may be      (Agency)
       Attachment Error (SAP                                                     supporting document,                      busy
       Invoice)                                                                  received this error on                    2. Contact IES
                                                                                 web browser                               Functional Team if not
                                                                                                                           resolved

  56   Supporting                         NA             "No authorizations" to While trying to display      NA            1. Contact IES            PO Inv Processing                     SAP - Procurement
       Documentation                                     open DocFinity         vendor invoice or                          Functional Team to        (Agency)
       Attachment Error (SAP                             document error         supporting document,                       assign you proper
       Invoice)                                                                 received this error on                     DocFinity
                                                                                web browser                                authorizations to
                                                                                                                           access documents in
                                                                                                                           DocFinity




2_Help Desk Error-Solution List                                                                            PAge 14 of 25                                                                       Print date/time: 1/30/2011 2:42 PM
                                                                     Finance Transformation Help Desk Support Information
  #           Keywords                  Error Code         Error Message     Error Details   Transaction  Potential Solution Error Received by                                    Tier 1   Tier 2 (Remedy
                                  (As shown on screen)
                                                           (As shown on                    Code/Area Menu                          (Role)                                                     Category)
                                                               screen)
  57   Supporting                         NA             Adobe Reader - License When trying to display        NA            1. If Adobe Acrobat has PO Inv Processing    Agency
       Documentation                                     Agreement              vendor invoice or                           never been used, or is (Agency)
       Attachment Error (SAP                                                    supporting document,                        newly installed on a
       Invoice)                                                                 received license                            workstation, an Adobe
                                                                                agreement screen.                           license agreement will
                                                                                What should I do?                           need to be accepted by
                                                                                                                            the user.
                                                                                                                            2. The user will need to
                                                                                                                            click on the “Accept”
                                                                                                                            button


  58   Supporting                         NA             Do you want to trust      When trying to display     NA            1. If the Annotation     PO Inv Processing   Agency
       Documentation                                     the signed application    vendor invoice or                        viewer has never been (Agency)
       Attachment Error (SAP                             distributed by: Optical   supporting document,                     used, or the operating
       Invoice)                                          Image Technology, Inc.    received this                            system is newly
                                                                                   verification window.                     installed on a
                                                                                   What should I do?                        workstation, a security
                                                                                                                            Warning will need to
                                                                                                                            be accepted by the
                                                                                                                            user.
                                                                                                                            2. If the warning states
                                                                                                                            that the application is
                                                                                                                            “distributed by: Optical
                                                                                                                            Image Technology,
                                                                                                                            Inc.” the user will need
                                                                                                                            to click on the “Start”
                                                                                                                            button to initiate the
                                                                                                                            Annotation Viewer.




2_Help Desk Error-Solution List                                                                             PAge 15 of 25                                                                   Print date/time: 1/30/2011 2:42 PM
                                                                     Finance Transformation Help Desk Support Information
  #           Keywords                  Error Code         Error Message     Error Details   Transaction  Potential Solution Error Received by                                      Tier 1    Tier 2 (Remedy
                                  (As shown on screen)
                                                           (As shown on                    Code/Area Menu                          (Role)                                                        Category)
                                                               screen)
  59   UWL/Worklist Issues                NA             NA                       I am not receiving any      SBWP            1. Please contact IES    PO Inv Processing                     SAP - Procurement
                                                                                  workitems in my inbox                       Functional Team to       (Agency)
                                                                                                                              make sure your
                                                                                                                              position is mapped to
                                                                                                                              Fund Center for which
                                                                                                                              you are supposed to
                                                                                                                              receive invoices
                                                                                                                              2. If your position is
                                                                                                                              mapped by IES
                                                                                                                              Functional Team,
                                                                                                                              please contact HR to
                                                                                                                              make sure you have PO
                                                                                                                              Inv LIR role assigned to
                                                                                                                              you.

  60   Dashboard Error (SAP)              006            Invoice # is still blocked I Unblocked the invoice   MIR4            1. Invoice is still   PO Inv Processing (OB) Agency/OB
                                                                                    using dashboard but                       blocked and needed to
                                                                                    workitem is still in my                   be unblocked
                                                                                    inbox

  61   Dashboard Error (SAP)              011            No image assigned to     Trying to open              MIR4            1. Was there any DOR PO Inv Processing (OB) Agency
                                                         the invoice document     attached invoice from                       scanned invoice for this
                                                                                  DocFinity but getting                       workflow?
                                                                                  error                                       2. If yes, contact IES
                                                                                                                              Functional Team for
                                                                                                                              resolution
                                                                                                                              3. If no, no invoice
                                                                                                                              attachment is available
                                                                                                                              to pull from DocFinity

  62   Dashboard Error (SAP)              010            Block exist in MM      I am trying to unblock        ZMRBR           1. FI document block  PO Inv Processing (OB) Agency
                                                         invoice. Please remove FI document using                             can only be removed
                                                         the MM block first     dashboard option but                          after MM document is
                                                                                giving me this error                          unblocked. Remove
                                                                                                                              MM document block
                                                                                                                              first
  63   Dashboard Error (SAP)              002            Please select a          Not able to "Reject"          NA            1. Check if rejection PO Inv Processing (OB) Agency
                                                         rejection reason         invoice                                     code is selected from
                                                                                                                              Dashboard


2_Help Desk Error-Solution List                                                                               PAge 16 of 25                                                                      Print date/time: 1/30/2011 2:42 PM
                                                                     Finance Transformation Help Desk Support Information
  #           Keywords                  Error Code         Error Message     Error Details   Transaction  Potential Solution Error Received by                                       Tier 1    Tier 2 (Remedy
                                  (As shown on screen)
                                                           (As shown on                    Code/Area Menu                          (Role)                                                         Category)
                                                               screen)
  64   Dashboard Error (SAP)              005            Invalid rejection code   Selected rejection code     NA            1. Please select       PO Inv Processing (OB) Agency
                                                                                  but still getting this                    rejection code from
                                                                                  error                                     drop down list to make
                                                                                                                            sure it is correct.

  65   Dashboard Error (SAP)              008            Please check if the    I just posted invoice,      MIR4            1. Please check again as PO Inv Processing (OB) Agency
                                                         document # is Posted. status is still showing as                   system update my be
                                                         System update is slow! Held                                        slow.
                                                                                                                            2. If invoice is still in
                                                                                                                            Held status, please
                                                                                                                            contact IES FI team
  66   Supporting                         899            No file selected         Unable to upload            NA            1. Make sure you have PO Inv Processing (OB) Agency
       Documentation                                                              supporting documents                      selected valid file from
       Attachment Error (SAP                                                      to DocFinity                              using browse option
       Invoice)                                                                                                             2. Once selected, press
                                                                                                                            OK icon
                                                                                                                            3. If still not able to
                                                                                                                            attach, contact IES
                                                                                                                            Functional Team for
                                                                                                                            resolution

  67   Supporting                         899            Upload error! Try again Unable to upload           MIR4            Contact IES Functional PO Inv Processing (OB)                     SAP - Procurement
       Documentation                                     or contact admin        supporting documents                       Team for resolution
       Attachment Error (SAP                                                     to DocFinity
       Invoice)




2_Help Desk Error-Solution List                                                                             PAge 17 of 25                                                                         Print date/time: 1/30/2011 2:42 PM
                                                                     Finance Transformation Help Desk Support Information
  #           Keywords                  Error Code         Error Message     Error Details   Transaction  Potential Solution Error Received by                                    Tier 1    Tier 2 (Remedy
                                  (As shown on screen)
                                                           (As shown on                    Code/Area Menu                          (Role)                                                      Category)
                                                               screen)
  68   Supporting                         899            Document not posted     Unable to upload       MIR4            1. SAP document for     PO Inv Processing (OB) Agency
       Documentation                                     or missing business     supporting documents                   which you are trying to
       Attachment Error (SAP                             area                    to DocFinity                           upload supporting
       Invoice)                                                                                                         document is not
                                                                                                                        created via Workflow.
                                                                                                                        For such SAP
                                                                                                                        documents, you can
                                                                                                                        only upload supporting
                                                                                                                        documents if it is in
                                                                                                                        Posted status.
                                                                                                                        2. If document was
                                                                                                                        created via Workflow
                                                                                                                        or is in Posted status
                                                                                                                        and you are receiving
                                                                                                                        this error, contact IES
                                                                                                                        Functional Team for
                                                                                                                        resolution


  69   Supporting                         899            No attachments exists   Unable to display      MIR4            1. Make sure you          PO Inv Processing (OB) Agency
       Documentation                                     in DocFinity            attachment from                        selected document
       Attachment Error (SAP                                                     DocFinity                              from list for Display.
       Invoice)                                                                                                         2. If you are still not
                                                                                                                        able to display it,
                                                                                                                        contact IES Functional
                                                                                                                        Team for resolution

  70   Supporting                         899            Error! Try again or     Unable to display      MIR4            1. Make sure you          PO Inv Processing (OB)                   SAP - Procurement
       Documentation                                     contact admin           attachment from                        selected document
       Attachment Error (SAP                                                     DocFinity                              from list for Display.
       Invoice)                                                                                                         2. If you are still not
                                                                                                                        able to display it,
                                                                                                                        contact IES Functional
                                                                                                                        Team for resolution




2_Help Desk Error-Solution List                                                                         PAge 18 of 25                                                                          Print date/time: 1/30/2011 2:42 PM
                                                                     Finance Transformation Help Desk Support Information
  #           Keywords                  Error Code         Error Message     Error Details   Transaction  Potential Solution Error Received by                                      Tier 1    Tier 2 (Remedy
                                  (As shown on screen)
                                                           (As shown on                    Code/Area Menu                          (Role)                                                        Category)
                                                               screen)
  71   Supporting                         NA             "No Record Found"        While trying to display     NA            1. Contact IES          PO Inv Processing (OB)                   SAP - Procurement
       Documentation                                     Error                    vendor invoice or                         Functional Team for
       Attachment Error (SAP                                                      supporting document,                      resolution
       Invoice)                                                                   received this error on
                                                                                  web browser


  72   Supporting                         NA             "Time Out" Error         While trying to display     NA            1. Try after some time PO Inv Processing (OB)                    SAP - Procurement
       Documentation                                                              vendor invoice or                         as network may be
       Attachment Error (SAP                                                      supporting document,                      busy
       Invoice)                                                                   received this error on                    2. Contact IES
                                                                                  web browser                               Functional Team if not
                                                                                                                            resolved

  73   Supporting                         NA             "Optical Image           While trying to display     NA            1. Complete a User      All Processors                           SAP - Procurement
       Documentation                                     Technology -             vendor invoice or                         Security Access Form
       Attachment Error (SAP                             Intraviewer - Error      supporting document,                      found on OA/OIT
       Invoice)                                          Using NT                 received this error on                    website to request that
                                                         Authentication - Logon   web browser                               the user be given
                                                         Failed - Account not                                               access to Docfinity
                                                         found" error seen
                                                         when trying to view
                                                         images/invoices

  74   Supporting                         NA             Adobe Reader - License When trying to display        NA            1. If Adobe Acrobat has PO Inv Processing (OB) Agency
       Documentation                                     Agreement              vendor invoice or                           never been used, or is
       Attachment Error (SAP                                                    supporting document,                        newly installed on a
       Invoice)                                                                 received license                            workstation, an Adobe
                                                                                agreement screen.                           license agreement will
                                                                                What should I do?                           need to be accepted by
                                                                                                                            the user.
                                                                                                                            2. The user will need to
                                                                                                                            click on the “Accept”
                                                                                                                            button




2_Help Desk Error-Solution List                                                                             PAge 19 of 25                                                                        Print date/time: 1/30/2011 2:42 PM
                                                                     Finance Transformation Help Desk Support Information
  #           Keywords                  Error Code         Error Message     Error Details   Transaction  Potential Solution Error Received by                                              Tier 1   Tier 2 (Remedy
                                  (As shown on screen)
                                                           (As shown on                    Code/Area Menu                          (Role)                                                               Category)
                                                               screen)
  75   Supporting                         NA             Do you want to trust      When trying to display           NA             1. If the Annotation     PO Inv Processing (OB) Agency
       Documentation                                     the signed application    vendor invoice or                               viewer has never been
       Attachment Error (SAP                             distributed by: Optical   supporting document,                            used, or the operating
       Invoice)                                          Image Technology, Inc.    received this                                   system is newly
                                                                                   verification window.                            installed on a
                                                                                   What should I do?                               workstation, a security
                                                                                                                                   Warning will need to
                                                                                                                                   be accepted by the
                                                                                                                                   user.
                                                                                                                                   2. If the warning states
                                                                                                                                   that the application is
                                                                                                                                   “distributed by: Optical
                                                                                                                                   Image Technology,
                                                                                                                                   Inc.” the user will need
                                                                                                                                   to click on the “Start”
                                                                                                                                   button to initiate the
                                                                                                                                   Annotation Viewer.




  76   UWL/Worklist Issues                NA             NA                        I am not receiving any         SBWP             1. Please contact HR to PO Inv Processing (OB) Agency HR
                                                                                   workitems in my inbox                           make sure you have PO
                                                                                                                                   Inv Processor role
                                                                                                                                   assigned to you.

  77   Invoice Tracking Report            NA             PO Number or Vendor The report will not run,       Finance > Purchase     1. Please enter in a PO All Processors         Agency
                                                         Number must be      how can I execute the           Orders > Reports >    # to execute the report
                                                         entered             report?                        Invoice Tracking for   or either a Vendor
                                                                                                              Account Payable      Number and the date
                                                                                                                                   or date range to
                                                                                                                                   execute the report




2_Help Desk Error-Solution List                                                                                   PAge 20 of 25                                                                       Print date/time: 1/30/2011 2:42 PM
                                                                     Finance Transformation Help Desk Support Information
  #           Keywords                  Error Code         Error Message     Error Details   Transaction  Potential Solution Error Received by                                          Tier 1   Tier 2 (Remedy
                                  (As shown on screen)
                                                           (As shown on                    Code/Area Menu                          (Role)                                                           Category)
                                                               screen)
  78   Invoice Tracking Report            NA             Vendor Invoice Date or The report will not run,      Finance > Purchase     1. Please enter in a PO All Processors    Agency
                                                         date range must be     how can I execute the          Orders > Reports >    # to execute the report
                                                         entered                report?                       Invoice Tracking for   or either a Vendor
                                                                                                                Account Payable      Number and the date
                                                                                                                                     or date range to
                                                                                                                                     execute the report

  79   Invoice Tracking Report            NA             Location Code must be The report will not run,       Finance > Purchase     1. Please enter       All Processors      Agency
                                                         entered               how can I execute the           Orders > Reports >    Location Code and the
                                                                               report?                        Invoice Tracking for   date or date range to
                                                                                                                Account Payable      execute the report

  80   Workflow Monitoring                NA             Enter a date range or    The report will not run,     Finance > Purchase 1. Enter a date, date   All Processors       Agency
       Report                                            specify the number of    how can I execute the        Orders > Reports > range, or # of Days Ago
                                                         days                     report?                      Workflow Monitor value to run the report
                                                                                                             Report for PO and Non-
                                                                                                               PO Based Invoices

  81   Revenue                            NA             No Data Available for                               ZF_DEPOSIT              Doc Type or FI           Agency Revenue   Agency
                                                         this Selection Critera                                                      Document Number is       Processor
                                                                                                                                     Wrong; User needs to
                                                                                                                                     correct one of these
                                                                                                                                     fields; or it could be
                                                                                                                                     that they already
                                                                                                                                     printed it
  82   Revenue                            NA             Please maintain an                                  ZF_DEPOSIT              Means you don’t have     Agency Revenue   Agency
                                                         output device in your                                                       a printer selected       Processor
                                                         user master data




2_Help Desk Error-Solution List                                                                                     PAge 21 of 25                                                                 Print date/time: 1/30/2011 2:42 PM
                                                                     Finance Transformation Help Desk Support Information
  #           Keywords                  Error Code         Error Message     Error Details   Transaction  Potential Solution Error Received by                                  Tier 1   Tier 2 (Remedy
                                  (As shown on screen)
                                                           (As shown on                    Code/Area Menu                          (Role)                                                   Category)
                                                               screen)
                                          NA             Invalid Document Type Pop up screen requiring Appears when user is    Add all 3 IP addresses All Processors   Agency
                                                                               User to Enter domain, trying to access an       used for invoice
                                                                               user name, and          invoice image           viewing
                                                                               password                                        (164.156.21.198,
                                                                                                                               164.156.21.186,
                                                                                                                               164.156.21.210) as a
                                                                                                                               trusted site in Internet
                                                                                                                               Explorer Options. This
                                                                                                                               IP address was
                                                                                                                               supposed to be pushed
                                                                                                                               out to all
                                                                                                                               Commonwealth users,
                                                                                                                               but if a computer was
                                                                                                                               missed in a push, it will
                                                                                                                               need to be added as a
                                                                                                                               trusted site.




                                          NA             Amount must be                                Pop up comes up when Uncheck the box next All Processors        Agency
                                                         positive                                      user opens an image. to 'Always ask before
                                                                                                                             opening this type of
                                                                                                                             file' so that the pop up
                                                                                                                             box does not come
                                                                                                                             again.
                                          NA             Message bar saying "To                        Message bar shows     User should click        All Processors   Agency
                                                         help protect your                             when trying to access download files. If
                                                         security, Internet                            an image.             message continues to
                                                         Explorer blocked this                                               appear when trying to
                                                         site from downloaded                                                access subsequent
                                                         files to your computer.                                             settings, adjust users
                                                         Click here for options".                                            Internet Explorer
                                                                                                                             Security Options.




2_Help Desk Error-Solution List                                                                                PAge 22 of 25                                                              Print date/time: 1/30/2011 2:42 PM
                                                                     Finance Transformation Help Desk Support Information
  #           Keywords                  Error Code         Error Message     Error Details   Transaction  Potential Solution Error Received by                                          Tier 1   Tier 2 (Remedy
                                  (As shown on screen)
                                                           (As shown on                    Code/Area Menu                          (Role)                                                           Category)
                                                               screen)
                                          NA             Page not displayed           Internet Explorer error Internet explorer error Ask the user if anyone All Processors
                                                                                                              when trying to access else at the agency is
                                                                                                              images                  receiving this error. If it
                                                                                                                                      appears to be agency
                                                                                                                                      wide, open ticket and
                                                                                                                                      escalate quickly to
                                                                                                                                      Steve Wright
                                                                                                                                      (stepwright) in OA/OIT
                                                                                                                                      to address what is likely
                                                                                                                                      an agency-wide firewall
                                                                                                                                      issue.


83     Revenue                            NA             Invalid Document Type                               ZF_DEPOSIT              Document Type is         Agency Revenue   Agency
                                                                                                                                     wrong - Could be         Processor
                                                                                                                                     without remit
84     Revenue                            NA             Amount needs to be                                  ZF_DEPOSIT              Debit and Credit may     Agency Revenue   Agency
                                                         positive                                                                    be reversed              Processor
85     Revenue                            NA             No Data Available for                               ZF_CANCEL               Document number may      Agency Revenue   Agency
                                                         this Selection Criteria                                                     be wrong                 Processor

86     Revenue                            NA             Fill in all required entry                          ZF_CANCEL               Must complete            Agency Revenue   Agency
                                                         fields                                                                      required fields          Processor
87     Revenue                            NA             No Data Available for                               ZF_CANCEL               You can look up their    Agency Revenue   Agency
                                                         this Selection Criteria                                                     document number or       Processor
                                                                                                                                     their user ID to
                                                                                                                                     research via FBO3.
88     Revenue                            NA             Invalid Document                                    ZF_DEPOSIT              Doc Count input is not   Agency Revenue   Agency
                                                         Count                                                                       1-999                    Processor




2_Help Desk Error-Solution List                                                                                      PAge 23 of 25                                                                Print date/time: 1/30/2011 2:42 PM
                                                                   Finance Transformation Help Desk Support Information
  #           Keywords                  Error Code       Error Message     Error Details   Transaction  Potential Solution Error Received by                                 Tier 1   Tier 2 (Remedy
                                  (As shown on screen)
                                                         (As shown on                    Code/Area Menu                          (Role)                                                  Category)
                                                             screen)
99     SAP Invoice Processing                                           Sometimes, the users                         After logging into SAP, PO Inv Processing (OB) Agency
       Error                                                            don’t see the icon for                       click on ‘Extras’ in the
                                                                        ‘Inbox’ or ‘Workplace’                       SAP Menu (this is the
                                                                        in their initial screen in                   fourth option following
                                                                        SAP. Hence, they are                         ‘Menu’, ‘Edits’ and
                                                                        unable to access their                       ‘Favorites’ in the SAP
                                                                        workitems via the SAP                        Menu. After clicking on
                                                                        GUI.                                         ‘Extras’, click on
                                                                                                                     ‘Settings’ (this the third
                                                                                                                     option in the drop
                                                                                                                     down list). Now, check
                                                                                                                     if the second checkbox
                                                                                                                     has been checked (Do
                                                                                                                     not display menu, only
                                                                                                                     display favorites). If this
                                                                                                                     has been checked,
                                                                                                                     please uncheck it and
                                                                                                                     now, your inbox icon
                                                                                                                     should be displayed in
                                                                                                                     the SAP Easy Access
                                                                                                                     screen.




2_Help Desk Error-Solution List                                                                      PAge 24 of 25                                                                     Print date/time: 1/30/2011 2:42 PM
                SAP Categories
 #   Name
 1   SAP – Batch Processing
 2   SAP – Budget
 3   SAP – Business Warehouse
 4   SAP – Desktop
 5   SAP – Finance/Accounting
 6   SAP – FTP File Transfer Protocol
 7   SAP – MQ Series
 8   SAP – Plant Maintenance
 9   SAP – Procurement
10   SAP – Reprots/ Printing
11   SAP – Security /Authorization
12   SAP – System Performance
13   SRM – Application Support

								
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