BSI LEARNING 2009 CATALOG by sdsdfqw21

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									                                NEW
                               COURSES




BSI LEARNING
2009 CATALOG




raising standards worldwide™
General Information


About BSI                                                                  Webinars
As the world’s leading registrar, BSI has over 100 years of experience     A webinar is an interactive multimedia presentation that allows
leading the way in developing standards for a variety of business          participants to hear the instructor through a telephone conference
operations. Our focus is creating integrated solutions and training        call while following the presentation element via a webpage.
programs that improve a company’s efficiency and allow it to
effectively manage its risks.                                              BSI’s Professional Certifications
                                                                           BSI has teamed with world renowned universities and industry
Why BSI Training                                                           experts to identify those elements most necessary to ensure your
                                                                           success in the global market place through our new Certified Industry
BSI is a leading global provider of risk-based solutions that serve to     Analyst programs. Our specially designed modular program allows
protect your corporate brand and reputation. Our solutions experts,        you to earn college credits while pursuing your certification. More
global presence, and long history in this business allow us to provide     information:www.bsiamerica.com/ProfessionalCerts
our clients, within the USA and around the world, with an unsurpassed
level of service with a unique product portfolio.
BSI’s consistent ranking in the 90th percentile for global customer
satisfaction is a testament to our commitment to our clients. Our
client-focused approach builds business partnerships based on your
company’s needs, as well as long-term relationships founded on trust and
quality of service, adding value to your company each step of the way.     Customer Service
Our holistic, flexible, and on-going account management approach to        Any questions? Call 1 800 862 4977.Customer Service hours are
our customers ensures that we deliver the strongest service and            8:30am-5:30pm ET.
satisfaction.
BSI Training offers a wide variety of training courses throughout the
                                                                           Information
USA, Canada, Mexico, and Brazil. A number of BSI courses are               To have one of our experts contact you about your management
accredited by RABQSA and IRCA.                                             system needs within 24 hours, visit www.bsiamerica.com/
                                                                           quickquote or call 1 800 862 4977.
In 2009, BSI launches new comprehensive versions of its curriculum,
and many classes will soon include access to supplemental webinars
and e-learning to accommodate your needs. Our training programs
                                                                           Ordering
will represent a cutting-edge management systems course library.           For On-Site Training classes, call 1 800 862 4977.
                                                                           To register for a Public training class, eLearning and Webinars, or
Types of Training                                                          to purchase a publication, simply visit: www.bsiamerica.com/
BSI offers training in many different formats - choose the medium          usatraining. Order forms are available by request.
that best suits your needs. Visit: www.bsiamerica.com/delivery.
                                                                           BSI Discount Program
      On-Site Training
An On-Site Training course is one held at your own facility and is         Group discounts: Register 2 or more people from your organization
typically open only to your employees. Training students on-site           for the same class and get 10% off for each one.
eliminates their travel expenses and additional time away from the
                                                                           GSA Schedule: BSI training courses are on GSA Schedule. Our GSA
office. On-site Training can be custom-tailored to your requirements.
                                                                           contract number is GS-02F-0010U. Visit GSA Advantage to receive
      Public Training                                                      special discount prices for all federal government agencies: www.
A Public Training course takes place in an open setting and is available   gsaadvantage.gov
to employees from any organization. This type of training is a
                                                                           IEEE: IEEE members are eligible for a 10% discount off all BSI courses.
convenient low cost way to send a small number of employees to
                                                                           This offer may be provided to private classes offered onsite at your
learn. Attendees are away from office distractions and often benefit
                                                                           IEEE recognized organization. Call Customer Service to determine if
from the exposure to people from other organizations.
                                                                           your on-site class qualifies for this exclusive discount program.
Lodging and travel costs are not included in the course fee. The
individuals attending the course must make their own travel                Payment
arrangements. When possible, rooms are offered at special “BSI             For your convenience, we accept American Express, VISA, and
Training” rates, up to one month prior to a course date. After that        MasterCard, as well as checks drawn on U.S. banks. Course
date, the hotel may charge a higher rate consistent with their             registration is not official until payment is received. Prices listed in this
prevailing rate schedule. Book early and save.                             catalog are subject to change at any time.
eLearning
eLearning is an innovative distance learning tool, where course            Cancellation/Transfer Policy
content is delivered online via the web.                                   Public Training: Full refund if you cancel your course registration at
                                                                           least 30 calendar days prior to the start date of the class. 50% refund

2 BSI Learning www.bsiamerica.com/usatraining
                                                                                                                                    COURSES

                                                                                      Quality ……………………………………………… 4-6
if you cancel between 30 and 14 calendar days before the course.
No refunds will be provided for cancellations requested less than 14                  Automotive …………………………………………… 7
calendar days of the course start date. You may also contact us up
to 14 calendar days prior to the course and make arrangements to                      Aerospace      …………………………………………… 8
transfer to another course. No transfer requests will be allowed less
                                                                                      IT Service Management ………………………… 9-10
than 14 calendar days of the course start date.
Substitutes (swapping one person for another) are accepted at any time.               Onsite Training ………………………………… 11-13

In the unlikely event that BSI must cancel a course or change course                  Information Security …………………………… 14-15
location, liability is limited to the course fee. In such circumstances,
the customer has the option of a full refund or transfer to an                        Business Continuity …………………………… 16-17
alternative available course.
                                                                                      Food Safety ……………………………………… 18-19

Return Policy                                                                         Health & Safety ………………………………… 20-21
Publications: If you are not satisfied with the product or service you
                                                                                      Standards & Publications …………………………… 21
received, return the undamaged merchandise within 15 days of
receipt to receive a refund.                                                          Medical Devices ………………………………… 22-24
Examples of damage include: opened standards, viewed videos,
                                                                                      Environmental       ……………………………………… 25
spine creases, earmarked pages, ink marks, etc. If you have any
questions or comments, please contact Customer Service or send                        Management & Leadership …………………… 26-27
us an e-mail: solutions.msamericas@bsi-global.com




NEW Courses                                                                NEW Special Offers
• ISO 9001:2008 Design, Verification & Validation                          Grants for Training: BSI works with organizations to identify and
   Our new RABQSA certified course will teach the principles and           obtain grants under the Workforce Investment Act to offset your train-
   practices of effective quality management systems and guide you         ing costs. The grants are meant to assist organizations in maintaining
   through the entire audit process.                                       a competitive edge, increasing and maintaining skill levels of workers,
                                                                           and adding well-paying jobs to the economy. Call us today to learn
• Entropy Software™ Courses for Administrators & Users                     how you can get financial support for your training program at
  Our award-winning Entropy Software is designed to meet                   1 800 862 4977 or visit us at www.bsiamerica.com/grants.
  recognized international management system standards and
  compliance processes through an intuitive interface that transforms      Your Path to Certification: BSI’s 4-step certification process walks
  your company data into an integrated web-based knowledge                 you through each phase, providing you with a working knowledge of
  management tool.                                                         the standard and how it can help your company, the skills to monitor
                                                                           your company’s process through certification requirements, and the
Check out these and other new courses on our website                       tools to maintain your company’s compliance and address
www.bsiamerica.com/usatraining:                                            nonconformity issues.

• RC14001® Internal Auditor                                                ISO 9001:2008: As a registrar to the new RABQSA accredited ISO
• RC14001®/SAE AS9100 Integrated Internal Auditor                          9001:2008, BSI invites you to check out its latest FREE webinar and
• SAE AS9110 Foundations                                                   “Migration to ISO 9001:2008” whitepaper to learn more about
• Failure Mode Effects Analysis: Design & Process                          the modifications to the old ISO 9000:2001. Visit http://www.
• ISO 13485 Training with QSR Overview                                     bsiamerica.com/ISO-90012008.
• Overview of ISO 10002:2004 Complaint Management

Courses Coming Soon:                                                       NEW BSI Summer Networking Events
• Advanced Auditing Skills                                                 For August 2009, BSI invites you to take advantage of our specially-
• In-Vitro Diagnostics Medical Devices Directive Overview                  selected courses, newly-developed to include the added value of
• TL9000 Lead Auditor                                                      networking with your peers. These courses will enable you and your
• SAE AS9110 Lead Auditor                                                  colleagues to discuss best practices, gain industry insight, and receive
• Understanding and Avoiding Common Non-conformities                       feedback from some of the best and the brightest professionals in the
                                                                           quality industry. As a participant, you will have the ability to join your
                                                                           instructor and classmates in an exclusive dinner networking session
                                                                           hosted by BSI. Additionally, in select locations, you will have the
                                                                           opportunity to participate in exclusive activities available only to BSI
                                                                           Summer Networking clients.
QUALITY - ISO 9001:2008

ISO 9001:2008 Lead Auditor                                                                                                       Certified

Course Fee                                         Who Should Attend                                     2009 Course Schedule continued
$1,695 • 5 Days                                    • Individuals interested in conducting first-party,   SPSU-CQE/Marietta, GA   April 20-24
                                                     second-party, and third-party audits                Saint Louis, MO         April 27-May 1
This course is certified by the RABQSA.
Students successfully completing this course       • Quality Directors                                   San Diego, CA           May 4-8
(by passing the continual evaluation and the       • Managers                                            Orlando, FL             May 11-15
written examination) fulfill the RABQSA training   • Engineers                                           Reston, VA              May 18-22
                                                                                                         Columbus, OH            June 1-5
requirements for QMS Auditor and QMS Lead          Prerequisite                                          Houston, TX             June 8-12
Auditor certification. Long hours and evening      A pre-course assignment must be completed             Philadelphia, PA        June 15-19
work are to be expected.                           before the first day of the course. A prior review    SPSU-CQE/Marietta, GA   June 22-26
                                                   of the ISO 9001:2008 standard and internal            Reston, VA              July 13-17
Learning Objectives                                audit experience are strongly recommended for
• Understand quality management definitions,                                                             Las Vegas, NV           July 20-24
                                                   this course.                                          Milwaukee, WI           July 27-31
  concepts, and guidelines
• Understand the purpose of the ISO 9000           Course Times                                          Pittsburgh, PA          August 3-7
  series                                           Day 1:   8:00 am – 6:30 pm                            San Diego, CA           August 10-14
• Understand the requirements of the               Day 2:   8:00 am – 7:30 pm                            SPSU-CQE/Marietta, GA   August 17-21
  ISO 9001:2008 standard                           Day 3:   8:00 am – 7:30 pm                            Reston, VA              August 24-28
• Apply ISO 19011:2002 definitions, concepts,      Day 4:   8:00 am – 6:30 pm                            Phoenix, AZ             September 14-18
  and guidelines                                   Day 5:   8:00 am – 12:15 pm                           Chicago, IL             September 21-25
• Manage an audit program                                                                                Miami, FL               September 28
• Understand auditor responsibilities              2009 Course Schedule                                                          -October 2
• Generate audit findings and conclusions          San Diego, CA               January 5-9               Kansas City, MO         October 5-9
• Report audit results                             Houston, TX                 January 12-16             SPSU-CQE/Marietta, GA   October 19-23
• Conduct an audit follow-up                       Orlando, FL                 January 26-30             Reston, VA              October 26-30
• Understand the registration process              Reston, VA                  February 2-6              Orlando, FL             November 2-6
                                                   Dallas, TX                  February 9-13             Las Vegas, NV           November 9-13
                                                   SPSU-CQE/Marietta, GA       February 23-27            Dallas, TX              November 16-20
                                                   San Jose, CA                March 2-6                 San Jose, CA            November 30
                                                   Denver, CO                  March 9-13                                        -December 4
                                                   Philadelphia, PA            March 16-20               Orlando, FL             December 7-11
                                                   Las Vegas, NV               March 23-27               Reston, VA              December 14-18
                                                   Chicago, IL                 March 30-April 3          SPSU-CQE/Marietta, GA   December 14-18
4 BSI Learning www.bsiamerica.com/usatraining
QUALITY - ISO 9001:2008

ISO 9001:2008 Internal Quality Systems Auditor                                                                                  Certified

Course Fee                                         • Prepare and present effective reports           2009 Course Schedule
$1,195 • 3 Days                                    • Understand the purpose of the ISO 9000 series   Houston, TX               January 6-8
This course is certified by the RABQSA.            • Understand the requirements of the              SPSU-CQE/Marietta, GA     January 20-22
                                                     ISO 9001:2008 standard                          Orlando, FL               February 17-19
Students successfully completing this course
(by passing the continual evaluation and the       • Understand the RABQSA’s certification scheme    Reston, VA                March 17-19
                                                                                                     SPSU-CQE/Marietta, GA     March 24-26
written examination) fulfill the RABQSA training   Who Should Attend                                 San Diego, CA             April 21-23
requirements for an Internal Quality Systems       • Individuals interested in conducting,           Reston, VA                May 12-14
Auditor. Long hours are to be expected.              managing, or participating in first-party       SPSU-CQE/Marietta, GA     May 19-21
                                                     (internal) audits                               Houston, TX               June 9-11
Learning Objectives
• Understand quality management definitions,       • Quality Control Managers                        San Jose, CA              July 14-16
  concepts, and guidelines                         • ISO Coordinators                                SPSU-CQE/Marietta, GA     July 28-30
• Understand the requirements of the               • Laboratory Quality Professionals                Reston, VA                August 11-13
  ISO 9001:2008 standard                           • Quality Assurance Representatives               San Diego, CA             September 15-17
• Understand the roles and responsibilities        • Engineers                                       SPSU-CQE/Marietta, GA     September 22-24
  of the auditor                                   Prerequisite                                      Houston, TX               October 13-15
• Apply ISO 19011:2002 definitions,                Some prior knowledge of the ISO 9000 series of    Reston, VA                November 3-5
  concepts, and guidelines                         standards is recommended for this course.         SPSU-CQE/Marietta, GA     November 17-19
• Recognize the principles, practices,                                                               Honolulu, HI              November 23-25
  and types of audits                              Course Times                                      San Jose, CA              December 1-3
• Conduct all phases of an internal audit (plan,   Day 1: 8:00 am – 6:45 pm
  execute, report, record, follow up, closure)     Day 2: 8:00 am – 6:45 pm
                                                   Day 3: 8:00 am – 3:00 pm


Implementing ISO 9001:2008
Course Fee                                         • Prepare for an audit                            2009 Course Schedule
$959 • 2 Days                                      • Plan for registration                           Philadelphia, PA          January 20-21
                                                                                                     SPSU-CQE/Marietta, GA     March 16-17
Learning Objectives                                Who Should Attend                                 Reston, VA                April 14-15
• Understand quality management definitions,       • Anyone involved in defining, planning, or       San Jose, CA              May 26-27
  concepts, and guidelines                           implementing an ISO 9001:2008 quality           Reston, VA                July 27-28
• Understand the purpose of the ISO 9000             management system                               SPSU-CQE/Marietta, GA     August 3-4
  series                                           • Management representatives                      Chicago, IL               October 5-6
• Understand the requirements of the               • Implementation team members                     SPSU-CQE/Marietta, GA     November 9-10
  ISO 9001:2008 standard                                                                             Tampa, FL                 December 7-8
• Build an efficient and effective quality         Prerequisite
  management system                                Basic knowledge of ISO 9001:2008 would be
• Learn best practice processes to implement       beneficial.                                       The first day of this course will also be
  each clause of ISO 9001:2008                     Course Times                                      attended by students taking the
                                                   Day 1: 8:00 am – 5:30 pm                          “Understanding ISO 9001:2008” course.
                                                   Day 2: 8:00 am – 5:30 pm


Understanding ISO 9001:2008
Course Fee                                         Who Should Attend                                 Prerequisite
$595 • 1 Day                                       • Any individual requiring a working              Understanding ISO 9001:2008 is an introductory
                                                     knowledge and understanding of the              course designed for individuals with little or no
Learning Objectives                                  ISO 9000 series of standards                    previous knowledge of ISO 9001:2008 or quality
• Understand quality management definitions,       • Quality Professionals/Consultants               management systems.
  concepts, and guidelines
                                                   • Presidents/Vice Presidents/CEOs                 Course Times
• Understand the purpose of the ISO 9000 series    • Management Representatives
• Understand the requirements of the               • Engineers                                       Day 1: 8:00 am - 5:30pm
  ISO 9001:2008 standard
                                                   • ISO Coordinators/Management Representatives     2009 Course Schedule
• Understand the eight quality management          • Supervisors                                     Philadelphia, PA          January 20
  principles
                                                   • Laboratory quality professionals                SPSU-CQE/Marietta, GA     March 16
• Understand the process approach                                                                    Reston, VA                April 14
• Recognize the role of management                                                                   San Jose, CA              May 26
• Recognize the benefits of a quality                                                                Reston, VA                July 27
  management system
                                                                                                     SPSU-CQE/Marietta, GA     August 3
                                                                                                     Chicago, IL               October 5
                                                                                                     SPSU-CQE/Marietta, GA     November 9
                                                                                                     Tampa, FL                 December 7


                                                                                                          BSI Learning www.bsiamerica.com/usatraining 5
QUALITY - ISO 9001:2008


Quality Systems Documentation
Course Fee                                      Who Should Attend                                2009 Course Schedule
$959 • 2 Days                                   • Anyone involved in defining, writing, or       Philadelphia, PA        January 22-23
                                                  managing documentation for an                  SPSU-CQE/Marietta, GA   March 18-19
Learning Objectives                               ISO 9001:2008 or quality based system          Reston, VA              April 16-17
• Identify required ISO 9001:2008 documents                                                      San Jose, CA            May 28-29
• Learn how to write effective documents        Prerequisite                                     Reston, VA              July 29-30
• Explain differences between                   This is an introductory course designed for      SPSU-CQE/Marietta, GA   August 5-6
  documents and records                         individuals with little or no formal knowledge   Chicago, IL             October 7-8
• Understand document control requirements      of developing quality management systems         SPSU-CQE/Marietta, GA   November 11-12
• Understand record control requirements        documentation.                                   Tampa, FL               December 9-10
                                                Course Times
                                                Day 1: 8:00 am – 5:30 pm
                                                Day 2: 8:00 am – 5:30 pm



Failure Mode Effects Analysis Design and Process                                                                            NEW

Course Fee                                      • Learn how to discern recommended               Prerequisite
$1,195 • 2 Days                                   corrective actions and risk mitigation         None
Learning Objectives                             • Practice the recalculation of RPNs             Course Times
• Learn the basic concepts of FMEA              Who Should Attend                                Day 1: 8:00 am – 5:30 pm
• Examine how to use severity, occurrence,      • Managers, supervisors and employees            Day 2: 8:00 am – 5:30 pm
  detection scales                                who are responsible for quality defect
• Discover how to calculate Risk Priority         prevention in the design and development       2009 Course Schedule
  Number (RPN) and how to prioritize RPNs         stages of projects.                            San Jose, CA            February 18-19
• Explore the application of apply FMEA to                                                       Reston, VA              May 27-28
  participant projects                                                                           Columbus, OH (OSU)      September 1-2
                                                                                                 Birmingham, AL          November 12-13




6 BSI Learning www.bsiamerica.com/usatraining
AUTOMOTIVE - ISO/TS 16949:2002

ISO 9001:2008 Lead Auditor Course with Emphasis on ISO/TS 16949:2002                                                                 Certified

Course Fee                                           • Manage an audit program                            Course Times
$1,795 • 5 Days                                      • Initiate the audit and conduct opening             Day 1:   8:00 am – 7:00 pm
                                                       and closing meetings                               Day 2:   8:00 am – 7:00 pm
This course is certified by RABQSA. Students
successfully completing this course (by passing      • Conduct on-site activities                         Day 3:   8:00 am – 7:00 pm
the continual evaluation and the written             • Communicate effectively during the audit           Day 4:   8:00 am – 7:00 pm
examination) fulfill the RABQSA training             • Generate audit findings                            Day 5:   8:00 am – 12:15 pm
requirements for QMS Auditor and QMS Lead            • Prepare audit conclusions                          This course meets the time requirements set
Auditor certification. Long hours and evening        • Report audit results                               by the RABQSA. Time allocated for breaks,
work are to be expected.                             • Conduct an audit follow-up                         lunch, and the written examination is excluded
                                                     • Understand the registration process for            from this total. There are individual evening
Learning Objectives                                    ISO/TS 16949:2002
                                                                                                          assignments. Long hours are to be expected.
• Understand quality management definitions,         Who Should Attend
  concepts, guidelines, and the quality                                                                   2009 Course Schedule
  management principles                              • Management representatives                         Columbus, OH (OSU)        January 12-16
• Interpret all clauses of ISO/TS 16949:2002         • Individuals leading their organization to          Detroit, MI               March 9-13
                                                       ISO/TS 16949:2002 registration
• Understand the relationship between                • Quality Directors
                                                                                                          Columbus, OH (OSU)        June 22-26
  ISO/TS 16949:2002 and the core tools                                                                    SPSU-CQE/Marietta, GA     July 20-24
  (FMEA, PPAP, MSA, APQP, SPC)                       • Managers, engineers, and consultants               Chicago, IL               August 24-28
• Understand the Ford, General Motors,               • Auditors of manufacturing organizations            Birmingham, AL            October 26-30
  and DaimlerChrysler customer-specific                (internal and external)
                                                                                                          Atlanta, GA               December 7-11
  requirements, and how they relate to               Prerequisite
  ISO/TS 16949:2002                                  A pre-course assignment must be completed
• Apply ISO 19011:2002 definitions,                  before the first day of the course. A prior review
  concepts, and guidelines                           of the ISO/TS 16949:2002 standard and internal
• Apply principles of ISO 19011:2002                 audit experience are strongly recommended for
  to the auditing process                            this course.


ISO/TS 16949:2002 Internal Auditor
Course Fee                                           Who Should Attend                                    2009 Course Schedule
$1,195 • 3 Days                                      • Individuals interested in understanding the        SPSU-CQE/Marietta, GA     May 13-15
                                                       requirements of ISO/TS 16949:2002                  Detroit, MI               September 16-18
Learning Objectives                                  • Individuals who will manage, conduct, or           SPSU-CQE/Marietta, GA     October 28-30
• Understand the specific requirements of ISO/         participate in internal audits
  TS 16949:2002                                                                                           ISO/TS 16949:2002, when used along with
                                                     • Individuals who will audit to the
• Understand the three types of internal audits        ISO/TS 16949:2002 specification
                                                                                                          customer-specific requirements and the IATF
  required by ISO/TS 16949:2002 (system,                                                                  common recognized registration scheme, will
  process, and product auditing)                     Prerequisite                                         satisfy quality system requirements for AVSQ
• Understand the audit phases of planning,           Participants should have a working knowledge         (Italy), EAQF (France), QS 9000 (USA), and VDA
  execution, and follow up                           of quality management systems, ISO 9001:2008,        6.1 (Germany).
• Gain necessary skills to create audit schedules,   or QS-9000.                                          This course addresses the Ford, General
  follow audit trails, and write nonconformance                                                           Motors, and DaimlerChrysler customer-specific
  and audit reports                                  Course Times
                                                     Day 1: 8:00 am – 5:30 pm                             requirements for internal auditing.
• Understand how the Ford, General Motors,           Day 2: 8:00 am – 5:30 pm
  and DaimlerChrysler customer-specific
  requirements for internal auditing relate to       Day 3: 8:00 am – 5:30 pm
  ISO/TS 16949:2002


Understanding and Implementing ISO/TS 16949:2002
Course Fee                                           • Estimate costs and resources for                   Course Times
$995 • 2 Days                                          implementation                                     Day 1: 8:00 am – 5:30 pm
                                                                                                          Day 2: 8:00 am – 5:30 pm
Learning Objectives                                  Who Should Attend
• Understand the clauses of ISO/TS 16949:2002        • QS-9000 Quality Managers                           2009 Course Schedule
• Interpret ISO/TS 16949:2002 requirements           • Operations staff                                   SPSU-CQE/Marietta, GA     May 11-12
• Understand the relationship between                • Members of cross-functional                        Detroit, MI               September 14-15
  ISO/TS 16949:2002 and ISO 9001:2008                  implementation teams                               SPSU-CQE/Marietta, GA     October 26-27
• Identify ISO/TS 16949:2002
  implementation strategies                          Prerequisite
                                                     A working knowledge of QS-9000 or
                                                     ISO 9001:2008 is recommended.                             BSI Learning www.bsiamerica.com/usatraining 7
AEROSPACE

SAE AS9100 Revision B Lead Auditor                                                                                              Certified

Course Fee                                           Defense requirements, and National Space      Course Times
$2,195 • 5 Days                                      Agency procurement requirements               Day 1:   8:00 am – 6:30 pm
This course is certified by the RABQSA.
                                                   • Manage an audit program                       Day 2:   8:00 am – 6:30 pm
Students successfully completing this course
                                                   • Use SAE AS9101C to score audits               Day 3:   8:00 am – 6:30 pm
                                                                                                   Day 4:   8:00 am – 6:30 pm
(by passing the continual evaluation and the       Who Should Attend                               Day 5:   8:00 am – 3:30 pm
written examination) fulfill the RABQSA training   • Management Representatives
requirements for RABQSA Aerospace Auditors.        • Quality Directors                             2009 Course Schedule
Long hours are to be expected.                                                                     Las Vegas, NV            January 12-16
                                                   Prerequisite                                    Bettendorf, IA           January 19-23
Learning Objectives                                A pre-course assignment must be
                                                                                                   Orlando, FL              March 16-20
• Understand the requirements of the               completed before the first day of the
                                                                                                   SPSU-CQE/Marietta, GA    May 4-8
  SAE AS9100 Revision B standard                   course. A prior review of the SAE AS9100
                                                                                                   Dallas, TX               June 1-5
• Understand the requirements of                   Revision B standard is required. BSI strongly
                                                                                                   Las Vegas, NV            July 27-31
  SAE AS9104 and SAE AS9014                        recommends that attendees have experience
                                                                                                   Houston, TX              October 5-9
• Recognize the relationship of SAE AS9100         auditing to ISO 9001:2008.
                                                                                                   SPSU-CQE/Marietta, GA    November 9-13
  Revision B to Civil Aviation Authority
                                                                                                   Orlando, FL              December 14-18
  requirements, relevant Department of

SAE AS9100 Revision B Internal Auditor
Course Fee                                         Who Should Attend                               2009 Course Schedule
$1,159 • 3 Days                                    • Quality managers in the aerospace industry    SPSU-CQE/Marietta, GA    February 10-12
                                                                                                   Reston, VA               May 6-8
Learning Objectives                                Prerequisite                                    Dallas, TX               July 8-10
• Gain an introduction to SAE AS9100               A working knowledge of ISO 9001:2008 and        SPSU-CQE/Marietta, GA    September 1-3
  Revision B and ISO 9001:2008                     SAE AS9100 Revision B would be beneficial       Orlando, FL              November 17-19
• Demonstrate effective internal auditing to the   Course Times
  SAE AS9100 family of standards
                                                   Day 1: 8:00 am – 5:30 pm
• Interpret the differences between                Day 2: 8:00 am – 5:30 pm
  SAE AS9100 Revision B and ISO 9001:2008
                                                   Day 3: 8:00 am – 5:30 pm

Implementing SAE AS9100 Revision B
Course Fee                                         Who Should Attend                               2009 Course Schedule
$1,149 • 3 Days                                    • Anyone involved in defining, planning, or     Reston, VA               January 13-15
                                                     implementing an SAE AS9100 QMS                SPSU-CQE/Marietta, GA    February 3-5
Learning Objectives                                • Management representatives                    Reston, VA               May 4-6
• Understand the purpose and the                   • Implementation team members                   Dallas, TX               July 6-8
  requirements of the SAE AS9100 standards                                                         SPSU-CQE/Marietta, GA    August 25-27
• Learn best practice processes to implement       Prerequisite                                    Reston, VA               September 9-11
  each clause of SAE AS9100                        There are no formal pre-requisites.             Dallas, TX               November 3-5
• Prepare for an internal or external audit        Course Times
                                                   Day 1: 8:00 am – 5:30 pm
                                                   Day 2: 8:00 am – 5:30 pm
                                                   Day 3: 8:00 am – 5:30 pm

Understanding SAE AS9110:2003                                                                                                   NEW
Course Fee                                           AS9110 and understand their impact on the     experience in aerospace and/or knowledge of
$999 • 2 Days                                        organization                                  ISO 9001 would be beneficial.
Learning Objectives                                Who Should Attend                               Course Times
• Understand the terms, definitions, and           • Management representatives                    Day 1: 8:00 am – 5:30 pm
  concepts of SAE AS9110                           • Quality directors                             Day 2: 8:00 am – 5:30 pm
• Recognize the factors that contribute to an      • Managers                                      2009 Course Schedule
  effective quality management system              • Engineers                                     Reston, VA               April 20-21
• Understand the purpose of SAE AS9110             • Consultants                                   Houston, TX              June 22-23
• Understand the process approach                  Prerequisite                                    Orlando, FL              September 8-9
• Interpret the individual clauses of SAE          There are no formal pre-requisites but
8 BSI Learning www.bsiamerica.com/usatraining
IT SERVICE MANAGEMENT - ISO/IEC 20000-1:2005

ISO/IEC 20000-1:2005 Lead Auditor                                                                                                                NEW

Course Fee                                                      • Explain the purpose of an Information            Prerequisite
$2,495 • 5 Day                                                    Technology Service Management System             A general background in IT, basic competence
                                                                  (ITSMS)                                          in IT service management processes and prior
This course is registered* by the governing
board of the Institute of Quality Assurance                     • Describe policies, framework and linked          review of the ISO/IEC 20000 family of standards
                                                                  activities to enable effective management and    is recommended.
(IQA)—International Register of Certified
                                                                  implementation of information technology
Auditors (IRCA) and meets part of the training
                                                                  services                                         Course Times
requirements of those seeking registration as a                                                                    Day 1:   8:00 am – 5:30 pm
lead auditor under that scheme.                                 • Plan, conduct, report and follow up on           Day 2:   8:00 am – 6:00 pm
                                                                  an ITSMS audit in accordance with ISO
*(A17452) There is a two-hour written exam on Day 5. Detailed                                                      Day 3:   8:00 am – 6:00 pm
                                                                  19011:2002 and ISO/IEC 20000-1:2005
exam instructions are provided during the course.                                                                  Day 4:   8:00 am – 6:00 pm
Learning Objectives                                             Who Should Attend                                  Day 5:   8:00 am – 12:00 pm
• Interpret the requirements of ISO/IEC 20000-                  • Consultants                                      2009 Course Schedule
  1:2005 in the context of an audit                             • IT managers                                      SPSU-CQE/Marietta, GA       February 2-6
• Explain the purpose, content and                              • IT service personnel                             Reston, VA                  March 9-13
  interrelationship of ISO/IEC 20000-1:2005                     • Existing auditors in other schemes               Reston, VA                  May 4-8
  Specification and ISO/IEC 20000-2:2005 Code                   • Internal and external auditors responsible for   SPSU-CQE/Marietta, GA       August 10-14
                                                                  auditing IT service management practices
  of Practice                                                                                                      Seattle, WA                 October 5-9
                                                                                                                   Reston, VA                  December 7-11


ISO/IEC 20000-1:2005 Internal Auditor
Course Fee                                                      • Understand the ISO/IEC 20000-1:2005              Course Times
$1,595 • 3 Days                                                   certification scheme                             Day 1: 8:00 am – 5:30 pm
                                                                                                                   Day 2: 8:00 am – 5:30 pm
Learning Objectives                                             Who Should Attend                                  Day 3: 8:00 am – 5:30 pm
• Understand the individual requirements of                     • Staff tasked with managing, implementing,
  ISO/IEC 20000-1:2005 and how they apply                         or internal auditing an IT Service               2009 Course Schedule
  to IT service management systems                                Management system                                Reston, VA                 February 25-27
• Learn basic ISO/IEC 20000-1:2005                              • Auditors and others who wish to gain an          SPSU-CQE/Marietta, GA      April 15-17
  implementation steps                                            understanding of ISO/IEC 20000-1:2005            Reston, VA                 June 10-12
• Understand the roles and responsibilities                                                                        Reston, VA                 September 23-25
  of the auditor                                                Prerequisite                                       SPSU-CQE/Marietta, GA      November 2-4
• Apply ISO 19011:2002 definitions,                             This is an introductory course designed for
                                                                individuals with little or no previous knowledge   The first day of the class will also be attended
  concepts, and guidelines
                                                                of ISO/IEC 20000-1:2005. However, basic            by students taking the “Understanding
• Recognize the principles, practices,                                                                             ISO/IEC 20000-1:2005” course.
  and types of audits                                           knowledge of internal auditing or
                                                                ISO 9001:2000 is highly recommended.


Implementing ISO/IEC 20000-1:2005
Course Fee                                                      Who Should Attend                                  Course Times
$1,195 • 2 Days                                                 • Anyone involved in defining, planning, or        Day 1: 8:00 am – 5:30 pm
                                                                  implementing an ISO/IEC 20000-1:2005 IT          Day 2: 8:00 am – 5:30 pm
Learning Objectives                                               service management system
• Understand the individual requirements                        • Management representatives                       2009 Course Schedule
  of ISO/IEC 20000-1:2005                                                                                          Reston, VA                 February 23-24
• Understand how the requirements of                            Prerequisite                                       SPSU-CQE/Marietta, GA      May 27-28
  ISO/IEC 20000-1:2005 apply to IT                              This is an introductory course designed for        Reston, VA                 June 8-9
  service management systems                                    individuals with little or no previous knowledge   Reston, VA                 September 21-22
• Build an efficient and effective IT                           of implementing a management system.               SPSU-CQE/Marietta, GA      November 5-6
  service management system                                     The basics of ISO/IEC 20000-1:2005 will be
• Learn best practice processes to implement                    covered in full detail.
  each clause of ISO/IEC 20000-1:2005




                                                                                                                         BSI Learning www.bsiamerica.com/usatraining 9
IT SERVICE MANAGEMENT - ISO/IEC 20000-1:2005

Understanding ISO/IEC 20000-1:2005
Course Fee                                            Who Should Attend                                  Course Times
$595 • 1 Day                                          • Staff tasked with managing, implementing,        Day 1: 8:00 am – 5:30 pm
                                                        or operating within an IT Service
Learning Objectives                                     Management system                                2009 Course Schedule
• Understand the individual requirements of           • Consultants                                      Reston, VA                 February 25
  ISO/IEC 20000-1:2005 and how they apply to                                                             SPSU-CQE/Marietta, GA      April 15
  IT service management systems                       Prerequisite                                       Reston, VA                 June 10
• Learn basic ISO/IEC 20000-1:2005                    This is an introductory course designed for        Reston, VA                 September 23
  implementation steps                                individuals with little or no previous knowledge   SPSU-CQE/Marietta, GA      November 2
                                                      of ISO/IEC 20000-1:2005. However, basic
                                                      knowledge of IT service management is
                                                      highly recommended.




IT SERVICE MANAGEMENT-ITIL


ITIL Foundations                                                                                                                      NEW

Course Fee                                            Prerequisite                                       2009 Course Schedule continued
$1,595 • 3 Days                                       None                                               Herndon, VA                June 10-12
                                                                                                         Sierra Vista, AZ           June 23-25
Learning Objectives                                   Course Times                                       Herndon, VA                July 15-17
• Prepare for and take ITIL Foundations v.3 exam      Day 1: 8:00 am – 5:30 pm                           Sierra Vista, AZ           July 21-23
• Be introduced to best practices in IT               Day 2: 8:00 am – 5:30 pm                           Herndon, VA                August 5-7
  Service Management based on the ITIL V.3            Day 3: 8:00 am – 12:00 pm                          Sierra Vista, AZ           August 18-20
  Framework                                                                                              Herndon, VA                September 9-11
• Gain knowledge and understanding of each            2009 Course Schedule
                                                      Herndon, VA                January 14-16           Sierra Vista, AZ           September 22-24
  ITIL process and function                                                                              Herndon, VA                October 7-9
                                                      Sierra Vista, AZ           January 27-29
Who Should Attend                                     Herndon, VA                February 11-13          Sierra Vista, AZ           October 20-22
• IT professionals and government contractors         Sierra Vista, AZ           February 24-26          Herndon, VA                November 4-6
  need to understand the ITIL Service Support         Herndon, VA                March 4-6               Sierra Vista, AZ           November 17-19
  and Service Delivery sets as well as generic ITIL   Sierra Vista, AZ           March 24-26
  philosophy and background. It is a prerequisite     Herndon, VA                April 4-10              All courses are held at Zenetex training centers.
  for the Practitioner’s and Manager’s                Chicago, IL                April 14-16
  Certificates in IT Service Management and an        Sierra Vista, AZ           April 21-23
  excellent course for government contractors         Herndon, VA                May 6-8
  with access to secure networks.                     Sierra Vista, AZ           May 19-21




10 BSI Learning www.bsiamerica.com/usatraining
ON-SITE TRAINING

If BSI Management Systems is your company’s
registrar, please call a BSI representative prior to
scheduling onsite training to avoid any conflicts
of interest with sector-based requirements.



Quality Planning
Learning Objectives                                    • Learn process capability                           Prerequisite
• Identify ways to ascertain customer needs            • Become skilled at transferring                     None
• Explore the establishment of measures                  components to operations
• Develop an understanding of FMEA
• Understand QFD                                       Who Should Attend
                                                       • Professionals engaged in any aspect of the
                                                         quality and or standards industry.


Advanced Product Quality Planning and Control Plan
Learning Objectives                                    • Become skilled at supplier assessment              Prerequisite
• Discover why highest quality systems yield             & development                                      None
  lowest total cost                                    • Explore Six Sigma & Lean – prototype
• Learn the components of supply chain                   to production
  production readiness
• Understand tracking production readiness             Who Should Attend
• Link FMEA, MSA & SPC                                 • Employees, supervisors and managers who
                                                         want to gain a working understanding of
                                                         quality control tools such as: Failure Mode
                                                         and Effect Analysis, Measurement System
                                                         Analysis, Statistical Process Control


Six Sigma Principles for Improvement of Management Systems
Learning Objectives                                    • Understand impacts of management systems           • Managers who wish to expand upon
• Understand the eight quality                           and Six Sigma on day-to-day operations                organizational improvement techniques
  management principles                                  including costs and cost savings                   • Individuals involved in planning, managing, or
• Recognize the meaning of Six Sigma                   • Recognize the value of investment in a Six            implementing a Six Sigma program
  as a metric                                            Sigma program and management system
• Review different application areas including                                                              Prerequisite
  operational, transactional, and design areas         Who Should Attend                                    This is an introductory course designed for
• Understand the DMAIC process                         • Senior management                                  individuals with little or no previous knowledge
  improvement roadmap                                  • Managers whose duties include operating            of Six Sigma methodology. Some previous
                                                         and/or improving a management system               knowledge of management systems would
• Review the approach to implementing a
  Six Sigma program                                    • Managers who wish to evaluate their own            be useful.
                                                         organizations


Six Sigma Green Belt - Week One and Week Two
Learning Objectives                                    • Week two-students who have completed week          graphical displays of data in software, such as
• The history of Six Sigma                               one of the Green Belt program continue their       Excel. All candidates are required to bring a laptop
• The DMAIC improvement process                          projects and learning during this second week      computer to the course, equipped with Microsoft
• Basic statistics and displays of data                  of class.                                          Windows 2000 or later with all service releases,
• Process mapping and measurement techniques                                                                Microsoft Office 2000 or later with all service
                                                       Prerequisite                                         releases and Minitab 14 or later. Week one
Who Should Attend                                      Six Sigma Green Belts are expected to be able to     completion is required for week two.
• Managers, supervisors, and employees who want        carry out small process improvement activities and   Students receive comprehensive course manuals with reference
   to apply quality control process, efficiency, and   to participate in larger projects which are led by   materials. Mini Tab software is a required course element. A fully
   methodologies learned in class to a project         Black Belts. Candidates should have good com-        functioning trial version may be downloaded, by students, for use
                                                                                                            during the class at www.minitab.com/products/minitab/demo/.
   within their own business while under the           munication skills, and some experience of team
   guidance of one of our highly experienced           working to improve processes or solve problems.
   Master Black Belts.                                 They should ideally have some experience of using


                                                                                                                  BSI Learning www.bsiamerica.com/usatraining 11
ON-SITE TRAINING

Lean Six Sigma Black Belt - Week One and Week Two
Learning Objectives                                     individuals interested in advancing their career   basic statistical knowledge. It is strongly recom-
• Lean tools and their application                      through adding highly sought after skills and      mended that all Black Belt candidates successfully
• How to make processes visible using mapping           abilities to their own personal capabilities.      complete the Six Sigma Green Belt program before
    techniques                                          Students who have completed week one and           attempting this course. All candidates are required
• Improvement strategies for transactional              two of the Green Belt program.                     to bring a laptop computer to the course,
    processes                                                                                              equipped with Microsoft Windows 2000 or later
                                                    Prerequisite                                           with all service releases, Microsoft Office 2000 or
• Understanding and coaching of statistical tools   Lean Six Sigma Black Belts are expected to be able
• Managing and coaching Green belts and their                                                              later with all service releases and Minitab 14 or later.
                                                    to run individual projects themselves, and to lead     Week one completion is required for week two.
    projects
                                                    larger projects using Green Belts as a resource.
                                                                                                           Students receive comprehensive course manuals with reference
Who Should Attend                                   Candidates should have good communication skills,      materials. Mini Tab software is a required course element. A fully
•   Six Sigma Team Leads, Practice Managers,        experience of team working to improve processes        functioning trial version may be downloaded, by students, for use
    Quality Program Managers, and those             or solve problems, good IT skills and ideally some     during the class at www.minitab.com/products/minitab/demo/.



SAE AS9100 Revision B and RC 14001:2008® Integrated Internal Auditor
Learning Objectives                                 • Improve audit skills and knowledge of quality        • Health, safety, and environmental managers
• Gain an introduction to Integrated                  and environmental auditing principles                • Cross functional team members of
    Management Systems                              • Provide participants with sufficient training           implementation projects
• Enhance knowledge of the SAE AS9100                 that will permit them to function immediately
    Revision B and RC14001 standards                  as members of a Quality Management                   Prerequisite
• Understand links between SAE AS9100                 Systems audit team                                   There is no formal prerequisite for this course,
  Revision B and RC14001                                                                                   although it is recommended that students
• Understand ISO 19011:2002 definitions,            Who Should Attend                                      have a basic knowledge of environmental
  concepts, and guidelines                          • Individuals who will manage or conduct               management systems, quality management
• Demonstrate techniques for planning, exec-          internal audits to SAE AS9100 Revision B and         systems, RC14001, ISO 9001:2005, or SAE
  uting, reporting, and following-up of audits        RC14001                                              AS9100 Revision B.
                                                    • Quality directors
Implementing an Integrated Management System
Learning Objectives                                 • Build an efficient and effective integrated             the integration of other management systems
• Describe the differences between integrated         management system                                    • Those wishing to combine ISO 9001 and/or
  management systems and combined                   • Learn best practices to implement an                    ISO 14001 and/or OHSAS 18001 systems, as
  management systems                                  integrated management system                            well as other management systems such as
• Explain the major advantages of integrated        • Learn tips for winning employee and                     ISO 22000, ISO 27001, etc.
  management systems                                  management support                                   Prerequisite
• Understand the Plan-Do-Check-Act                                                                         Students should have knowledge and
  methodology and the 6 common requirements         Who Should Attend
                                                    • Organizations wishing to implement an                experience with at least two management
  of management systems standards
                                                        integrated management system                       systems standards and the associated
• Define the scope of an integrated                                                                        requirements.
  management system                                 • Quality managers wanting to update their
                                                        ISO 9001 management system to facilitate

ISO 9001:2008 Design, Verification & Validation
Learning Objectives                                 • Requirements for product design verification         Who Should Attend
• ISO 9001:2008 clause 7.3 Design &                   and verification                                     • Management representatives
  Development                                       • The spectrum of options for accomplishing            • Quality directors
• How product design inputs and outputs are           product design verification and validation           • Managers
  identified and communicated in other industries   • Examples of product design verification and          • Engineers
                                                      validation in industries                             • Consultants
                                                                                                           Prerequisite
                                                                                                           None


Good Manufacturing Practices (GMP)                                                                                                                        NEW
Learning Objectives                                 Who Should Attend                                      • Food safety auditors and consultants
• Review Good Manufacturing Practices               • Anyone who may be involved in the support or
• Understand How GMPs are Integrated into               implementation of GMPs within a food business      Prerequisite
    Formal Management Systems for the Food          •   Senior management investigating the benefits       This is an introductory course designed for
    Industry                                            of GMPs                                            individuals with little or no previous knowledge
                                                    •   Managers or other personnel new to their roles     of HACCP. Some knowledge of food safety
                                                        where operating GMPs is required                   would be beneficial.




12 BSI Learning www.bsiamerica.com/usatraining
ON-SITE TRAINING

Understanding Food Safety Management Systems                                                                                                    NEW
Learning Objectives                                  • Understand the basic concepts of the IFS standard        benefits of an internationally recognized food
• Understand the basic concepts of HACCP                                                                        safety management system
• Understand the basic concepts of the BRC Food      Who Should Attend                                      •   Food safety auditors and consultants
    Standard                                         • Anyone who may be involved in the support or
•   Understand the basic concepts of SQF Program         implementation of HACCP or a HACCP-based           Prerequisite
•   Understand the basic concepts of the ISO 22000       food safety or quality management system           This is an introductory course designed for
    Standard                                         •   Senior management investigating the benefits       individuals with little or no previous knowledge of
•   Understand the basic concepts of the Dutch           of an internationally recognized food safety       HACCP or of any of the food safety management
    HACCP standard                                       management system                                  systems covered in the course. Some knowledge
                                                     •   Managers or other personnel investigating the      of food safety would be beneficial.


ISO 13485:2003 and the FDA’s QSRs Internal Quality Systems Auditor
Learning Objectives                                  • Understand the impact of ISO 13485:2003              • RA managers
• Understand quality management definitions,             implementation on medical device organizations     • Auditors of medical device manufacturing
    concepts, and guidelines                         •   Identify the recent changes and how they will          firms (internal and external)
• Understand the quality management principles           impact an organization wishing to sell devices     • Cross functional team members
• Interpret all clauses of ISO 13485:2003                globally                                               implementing the standard
• Apply principles of ISO 14971:2007 for risk        •   Consider the life-cycle concept and how it
    management                                           applies to the design control process              Prerequisite
• Understand the relationship between the QSRs                                                              Working knowledge of quality management
    (from title 21 of the CFR, Part 820) and ISO     Who Should Attend                                      systems, ISO 9001:2008, or ISO 13485:2003.
    13485:2003                                       • Quality managers


Understanding ISO 13485:2003 and the FDA’s QSRs
Learning Objectives                                    QSRs (from title 21 of the CFR, Part 820) and            firms (internal and external)
• Interpret all clauses of ISO 13485:2003              ISO 13485:2003                                       • Cross functional team members
• Understand the role of management in ISO           • Understand the linkage between ISO                       implementing the standard
  13485:2003 implementation                            13485:2003 and GMPs
                                                                                                            Prerequisite
• Understand the proper use of PD CEN ISO/TR         Who Should Attend                                      There are no formal prerequisites for this
  14969:2005
• Recognize the relationship between risk            • Quality managers                                     course, but it is recommended that students
  management and ISO 14971:2007                      • RA managers                                          have a basic knowledge of quality management
• Understand the relationship between the            • Auditors of medical device manufacturing             systems, ISO 9001:2008, or ISO 13485:2003.



Understanding Medical Devices Design Controls
Learning Objectives                                  • Identify the recent changes and how they will        • Design, process and manufacturing engineers
• Understand the role of design controls in the          impact an organization wishing to sell devices     • Internal auditors
    medical device industry                              globally                                           • Management team
• Practice the basics of design controls             •   Consider the life-cycle concept and how it
• Interpret the clauses of ISO 13485:2003                applies to the design control process              Prerequisite
• Recognize the application of process and                                                                  Participants should have experience with or basic
    product validation concepts                      Who Should Attend                                      knowledge of quality management systems for
•   Understand the importance of management in-      • Quality managers or implementers within an           the medical device industry. Basic awareness
    volvement with ISO 13485:2003 implementation         organization seeking or maintaining registration   of medical devices, quality assurance, and ISO
•   Understand the impact of ISO 13485:2003              to ISO 13485:2003                                  13485:2003 is recommended.
    implementation on medical device organizations   •   Decision makers on management system strategy



Change and Intervention
Learning Objectives                                  • Explore ways to make change a part of the            Who Should Attend
• Gain an in-depth understanding of the systematic       organizational culture                             • Senior managers, supervisors and employees
    approaches to leading and managing change        •   Master change facilitation skills                      involved in organizational change within their
•   Learn how to implement key components of         •   Learn the critical steps in implementing change        company or organization who need to develop
    managing change — assessing change readiness,    •   Assess change management strengths and                 a hands on understanding of successful
    controlling the change process, and turning          weaknesses to develop a plan of action; and            techniques for leading change.
    obstacles into opportunities                     •   Explore crucial functions of managing change,
                                                                                                            Prerequisite
•   Discover methodologies for examining culture,        such as stakeholder analysis, dealing with
                                                                                                            None
    social patterns and networks, and interaction        conflict, and leveraging diversity
    processes

                                                                                                                  BSI Learning www.bsiamerica.com/usatraining 13
INFORMATION SECURITY - ISO/IEC 27001:2005

ISO/IEC 27001:2005 Information Security
Management System Lead Auditor
Course Fee                                       Prerequisite                                    2009 Course Schedule continued
$2,495 • 5 Days                                  A prior review of ISO/IEC 27002:2005 and        Reston, VA                August 17-21
                                                 ISO/IEC 27001:2005 and knowledge of             San Jose, CA              September 28
Students should note that the course does
                                                 information security practices are required.                              -October 2
require evening work and there is a 2 hour
                                                                                                 Orlando, FL               October 26-30
exam on Day 5.                                   Course Times                                    Reston, VA                November 16-20
                                                 Day 1:   8:00 am – 5:30 pm                      SPSU-CQE/Marietta, GA     December 7-11
Learning Objectives                              Day 2:   8:00 am – 6:00 pm
• Review the requirements of                                                                     Phoenix, AZ               December 14-18
                                                 Day 3:   8:00 am – 6:00 pm
  ISO/IEC 27001:2005                                                                             This course is registered* by the governing
                                                 Day 4:   8:00 am – 6:00 pm
• Understand the relationship between            Day 5:   8:00 am – 12:00 pm                     board of the Institute of Quality Assurance
  ISO/IEC 27001:2005 and ISO/IEC 27002:2005                                                      (IQA) - International Register of Certified
• Learn how to assess security threats and       2009 Course Schedule                            Auditors (IRCA) and meets part of the training
  vulnerabilities                                Reston, VA                 January 5-9          requirements of those seeking registration as a
• Understand security controls and               Seattle, WA                March 2-6            lead auditor under that scheme. *(A17287)
  countermeasures                                Reston, VA                 March 30-April 3
• Understand the roles and responsibilities of   Columbus, OH               April 27-May 1       There is a two-hour written exam on Day 5.
  the auditor                                    Phoenix, AZ                May 18-22            Detailed exam instructions are provided during
• Learn how to plan, execute, report, and        Reston, VA                 June 1-5             the course.
  follow-up on an ISMS audit                     SPSU-CQE/Marietta, GA      June 8-12
                                                 Seattle, WA                July 27-31
Who Should Attend
• IT Security Officers
• IT Managers
• Auditors interested in ISO/IEC 27001:2005
  or ISO/IEC 27002:2005
• Information Security Consultants

ISO/IEC 27001:2005 Information Security Internal Auditor
Course Fee                                       • Learn how to plan, execute, report, and       Course Times
$1,495 • 3 Days                                    follow-up on an information security          Day 1: 8:00 am – 5:30 pm
                                                   management system audit                       Day 2: 8:00 am – 5:30 pm
Learning Objectives                                                                              Day 3: 8:00 am – 5:30 pm
• Review the requirements of                     Who Should Attend
  ISO/IEC 27001:2005                             • IT Security Officers                          2009 Course Schedule
• Understand the relationship between            • IT Managers                                   SPSU-CQE/Marietta, GA     April 6-8
  ISO/IEC 27001:2005 and ISO/IEC 27002:2005      • Information Security Consultants              SPSU-CQE/Marietta, GA     September
• Learn how to assess security threats and                                                                                 29-October 1
  vulnerabilities                                Prerequisite                                    Reston, VA                November 10-12
• Understand security controls and               A prior review of ISO/IEC 27002:2005 and ISO/
  countermeasures                                IEC 27001:2005 would be beneficial.
• Understand the roles and responsibilities of
  the auditor
14 BSI Learning www.bsiamerica.com/usatraining
INFORMATION SECURITY - ISO/IEC 27001:2005


ISO/IEC 27001:2005 Information Security
Management System Implementation
Course Fee                                         Who Should Attend                                  Course Times
$1,495 • 3 Days                                    • IT Security Officers                             Day 1: 8:00 am – 5:30 pm
Students should note that the course does          • IT Managers                                      Day 2: 8:00 am – 5:30 pm
require evening work.                              • Management Systems Managers                      Day 3: 8:00 am – 5:30 pm
                                                   • Professionals involved in introducing            2009 Course Schedule
Learning Objectives                                  ISO/IEC 27001:2005 into an organization
                                                                                                      Reston, VA                 February 11-13
• Understand the specific requirements for an      • Chief Security Officers                          Boston, MA                 March 10-12
  ISMS                                             • Information Security Consultants                 SPSU-CQE/Marietta, GA      April 1-3
• Identify uses of ISMS controls                   Prerequisite                                       Reston, VA                 July 21-23
• Determine and assess risk to information         A prior review of ISO/IEC 27001:2005 and           SPSU-CQE/Marietta, GA      September 16-18
  security
                                                   knowledge of information security practices        Reston, VA                 October 13-15
• Understand the design and implementation         are required.
  of an ISMS
• Recognize the importance of auditing and
  reviewing an ISMS
• Understand ISMS documentation

ISO/IEC 27001:2005 Understanding an Information Security
Management System
Course Fee                                         Who Should Attend                                  Course Times
$1,095 • 2 Days                                    • Senior Managers                                  Day 1: 8:00 am – 5:30 pm
Learning Objectives                                • IT Security Officers                             Day 2: 8:00 am – 5:30 pm
                                                   • IT Managers                                      2009 Course Schedule
• Understand the basics of information security    • Chief Security Officers
• Identify reasons to adopt an information                                                            Reston, VA                 February 9-10
  security management system                       Prerequisite                                       SPSU-CQE/Marietta, GA      March 30-31
• Identify costs and resources to implement an     This is an introductory course designed for        SPSU-CQE/Marietta, GA      September 14-15
  information security management system           individuals with little or no previous knowledge
• Understand the available information             of information security management systems.
  security controls
• Understand the registration process


Holistic Information Security Practitioner (HISP) Certification
Course Fee                                         Who Should Attend                                  Prerequisite
$2,995 • 5 Days                                    • Staff tasked with the implementation and         The course is designed for people who have a
                                                     management of an ISO 27001:2005 or               reasonable awareness of Information security
Learning Objectives                                  ISO 27002:2005 Information security              management.
• Learn how to adopt international best              management system (ISMS)
  practices pertaining to Information Security
                                                   • Staff tasked with ensuring compliance            Course Times
• Take the knowledge and skills imparted             with HIPAA Security, SOX Security, GLBA,         Day 1:   8:30 am – 5:30 pm
  during this exercise and use them to improve       California SB1386, FACT Act, PCI Data            Day 2:   8:30 am – 5:30 pm
  confidentiality, integrity and availability of     Security, NIST 800-53 and other regulations      Day 3:   8:30 am – 5:30 pm
  information systems                                                                                 Day 4:   8:30 am – 5:30 pm
                                                   • Information Security Consultants or Third
• Gain competitive advantage                         Party Auditors                                   Day 5:   8:30 am – 12:30 pm
• Improve customer and investor confidence         • Information Security Officers                    2009 Course Schedule
• Show due diligence and due care                  • IT Managers/Directors                            Seattle, WA                   January 5-9
                                                   • Privacy/Compliance Officers                      Atlanta, GA                   February 9-13
                                                                                                      San Jose, CA                  May 11-15
                                                                                                      San Francisco, CA             July 20-24
                                                                                                      Reston, VA                    November 9-13




                                                                                                          BSI Learning www.bsiamerica.com/usatraining 15
BUSINESS CONTINUITY- BS 25999

BS 25999 Lead Auditor                                                                                                           NEW

Course Fee                                       Who Should Attend                                  Course Times
$2,595 • 5 Days                                  • Existing lead auditors in other schemes          Day 1:   8:00am – 5:30pm
Learning Objectives                              • Business continuity professionals (BCI, DRII)    Day 2:   8:00am – 5:30pm
                                                 • Consultants                                      Day 3:   8:00am – 5:30pm
• Lead an audit of a business continuity         • Business continuity managers                     Day 4:   8:00am – 5:30pm
  management system
                                                 • IT managers                                      Day 5:   8:00am – 10:30am
• Carry out an audit of a business continuity    • Information security professionals
  management system
                                                 • Internal and external auditors responsible for   2009 Course Schedule
• Clarify the different purposes of BS 25999       auditing business continuity practices           Reston, VA                February 16-20
  Part 1 and Part 2                                                                                 Reston, VA                June 15-19
• Explain the requirements of BS 25999-2:2007    Prerequisite                                       Reston, VA                October 5-9
• Understand the Business Continuity             It would be beneficial for participants to have    San Jose, CA              December 14-18
  Management Code of Practice                    some understanding of business continuity
  BS 25999-1:2006                                and/or auditing principles around another
• Articulate and present audit findings          management system standard before attending
• Manage successful audit communication          this course. It is recommended, but not required
  and interviews                                 that students take both the Understanding and
• Write a succinct audit report                  Implementing courses, as they form the basis for
• Conduct opening, closing, and follow-up        the Lead Auditor course. Students are expected
  audit meetings                                 to be familiar with BS 25999 Part 1 and Part 2
                                                 standards.



BS 25999 Internal Auditor                                                                                                       NEW

Course Fee                                       • Write a succinct audit report                    Prerequisite
$1,795 • 3 Days                                  • Conduct audit follow-up and close out            It would be beneficial for participants to have
                                                                                                    some understanding of business continuity and
Learning Objectives                              Who Should Attend                                  have good knowledge of the business systems
• Clarify the different purposes of BS 25999     • Participants responsible for auditing a          in their organization before attending this
  Part 1 and Part 2                                business continuity management system            course. Students are expected to be familiar
• Understand the Business Continuity             • Practitioners who will be performing audits      with BS 25999 Part 1 and Part 2 standards.
  Management Code of Practice, BS 25999-         • Participants planning to perform self-
  1:2006                                           assessments                                      Course Times
• Explain the requirements of BS 25999-2:2007    • Consultants planning to provide independent      Day 1: 8:00am – 5:30pm
• Plan an audit for business continuity            audits                                           Day 2: 8:00am – 5:30pm
  management systems                             • Existing auditors who will be performing         Day 3 : 8:00am – 5:30pm
• Plan and conduct opening and closing audit       business continuity management audits
                                                                                                    2009 Course Schedule
  meetings                                       • Participants responsible for auditing supply     Reston, VA            September 29-October 1
• Conduct an audit of a business continuity        chains with introducing BS 25999 into an
                                                                                                    Seattle, WA           December 1-3
  management system                                organization
• Manage successful audit communication
  and interviews
• Articulate and present audit findings
16 BSI Learning www.bsiamerica.com/usatraining
BUSINESS CONTINUITY- BS 25999


Implementing BS 25999                                                                                                              NEW

Course Fee                                         Who Should Attend                                  Course Times
$1,195 • 2 Days                                    • Business continuity managers                     Day 1: 8:00am – 5:30pm
Learning Objectives                                • Risk managers                                    Day 2: 8:00am – 5:30pm
                                                   • Quality managers                                 2009 Course Schedule
• Articulate the requirements outlined in          • IT managers
  BS 25999-2:2007, Business Continuity                                                                Boston, MA                 February 10-11
                                                   • Information security professionals
• Management – Part 2: Specification               • Professionals who will be involved in            Reston, VA                 April 22-23
• Describe and implement the 6 steps of the          introducing BS 25999 into an organization        San Jose, CA               July 8-9
  BCM lifecycle                                                                                       Boston, MA                 October 28-29
                                                   • Auditors who will be responsible for auditing
• Implement a business continuity management         the continuity of business operations.
  system
• Utilize the best practice techniques contained   Prerequisite
  in BS 25999-1                                    There are no formal prerequisites, but it is
                                                   recommended that students have a general
                                                   understanding of business practices and
                                                   management systems.



Understanding BS 25999                                                                                                             NEW

Course Fee                                         • Convey the importance of business continuity     Prerequisite
$595 • 1 Day                                         to top management                                There are no formal prerequisites, but it is
                                                                                                      recommended that students have a general
Learning Objectives                                Who Should Attend                                  understanding of business practices and
Upon completion of this course, students should    • Business continuity managers                     management systems.
be able to:                                        • Risk managers
• State the comprehensive definition of            • Quality managers                                 Course Times
  Business Continuity Management (BCM)             • IT managers                                      Day 1: 8:00 am – 5:30 pm
• Describe the benefits of BS 25999 to an          • Information security professionals               2009 Course Schedule
  organization                                     • EH&S managers                                    Reston, VA                 April 21
• Identify and sequence the elements of the        • Consultants                                      San Jose, CA               July 7
  BCM lifecycle                                    • Internal and external auditors responsible for   Boston, MA                 October 27
• Identify how BS 25999 can assist an                auditing business continuity practices
  organization in identifying and managing         • Other professionals interested or involved
  potential business disruptions                     with introducing BS 25999 into an
                                                     organization




                                                                                                          BSI Learning www.bsiamerica.com/usatraining 17
FOOD SAFETY

ISO 22000:2005 Lead Auditor                                                                                                        NEW
Course Fee                                         • Conduct all phases of an external audit (plan,   Prerequisite
$2,495 • 5 Day                                         execute, report, record, follow-up, closure)   It is recommended that students have some
Learning Objectives                                •   Prepare and present effective reports          prior knowledge of ISO 22000:2005 or food
                                                                                                      safety management systems.
• Understand the concepts and requirements         Who Should Attend
    of ISO 22000:2005                              • Managers planning the implementation             Course Times
•   Understand national/international                  of ISO 22000:2005                              Day 1:   8:00 am – 6:00 pm
    food safety legislation                        •   Anyone involved in either the support or       Day 2:   8:00 am – 6:00 pm
•   Understand HACCP principles based on               actual implementation of a food safety         Day 3:   8:00 am – 6:00 pm
    Codex Alimentarius                                 management or HACCP-based system               Day 4:   8:00 am – 6:00 pm
•   Understand the roles and responsibilities      •   Managers or other personnel managing           Day 5:   8:00 am – 12:00 pm
    of the auditor                                     a food safety management system
•                                                                                                     2009 Course Schedule
    Apply ISO 19011:2002 and ISO/TS 22003:2007     •   Individuals interested in conducting first-,
                                                                                                      Seattle, WA                May 4-8
    definitions, concepts, and guidelines              second-, and third-party audits based on ISO
                                                                                                      Honolulu, HI               July 13-17
•   Apply ISO 19011:2002 and ISO/TS 22003:2007         22000:2005
                                                                                                      Charlotte, NC              October 19-23
    definitions, concepts, and guidelines          •   Food safety consultants
                                                                                                      Honolulu, HI               December 14-18


ISO 22000:2005 Internal Auditor
Course Fee                                         Who Should Attend                                  Course Times
$1,295 • 3 Days                                    • Managers planning the implementation of          Day 1: 8:00 am – 5:30 pm
                                                     ISO 22000:2005                                   Day 2: 8:00 am – 5:30 pm
Learning Objectives                                • Anyone who may be involved in either the         Day 3: 8:00 am – 5:30 pm
• Understand the basic concepts of                   support or actual implementation of a food
    ISO 22000:2005                                   safety management system or HACCP-based          2009 Course Schedule
• Recognize the key requirements of                  system                                           Dallas, TX                 March 17-19
  ISO 22000:2005                                                                                      SPSU-CQE/Marietta, GA      June 16-18
                                                   • Managers or other personnel tasked with
• Understand the roles and responsibilities of       managing a food safety management system         Honolulu, HI               July 14-16
  the auditor                                                                                         Miami, FL                  October 13-15
                                                   • Food safety consultants
• Apply ISO 19011:2002 definitions, concepts,                                                         SPSU-CQE/Marietta, GA      December 1-3
  and guidelines                                   Prerequisite
                                                                                                      The first day of the class will also be attended
• Recognize the principles, practices, and types   It is recommended that students have some
                                                                                                      by students taking the “Understanding
  of audits                                        prior knowledge of ISO 22000:2005 or food
                                                                                                      ISO 22000:2005” course.
• Conduct all phases of an internal audit (plan,   safety management systems.
  execute, report, record, follow up, closure)
• Prepare and present effective reports




18 BSI Learning www.bsiamerica.com/usatraining
FOOD SAFETY


Understanding ISO 22000:2005
Course Fee                                     Who Should Attend                                  Prerequisite
$595 • 1 Day                                   • Managers planning the implementation of          This is an introductory course designed for
                                                 ISO 22000:2005                                   individuals with little or no previous
Learning Objectives                            • Anyone who may be involved in either             knowledge of ISO 22000:2005.
• Understand the basic concepts of               the support or actual implementation of a
  ISO 22000:2005                                 food safety management system or HACCP-          Course Times
• Appreciate the benefits of implementing        based system                                     Day 1: 8:00 am – 5:30 pm
  ISO 22000:2005 and food safety
  management systems
                                               • Senior management investigating the benefits     2009 Course Schedule
                                                 of ISO 22000:2005                                Dallas, TX                 March 17
• Recognize the key requirements of            • Managers or other personnel new to               SPSU-CQE/Marietta, GA      June 16
  ISO 22000:2005                                 their roles where operating a food safety        Honolulu, HI               July 14
• Understand how ISO 22000:2005                  management system is required                    Miami, FL                  October 13
  corresponds to the requirements of HACCP
                                               • Food safety auditors and consultants             SPSU-CQE/Marietta, GA      December 1
• Understand the basic steps an organization
  needs to take to implement ISO 22000:2005
• Recognize the ability to integrate
  ISO 22000:2005 with other
  management systems


Advanced Hazard Analysis Critical Control Point (HACCP)
Course Fee                                     Who Should Attend                                  Course Times
$1,095 • 3 Days                                • Anyone who may be involved in the                Day 1: 8:00 am – 5:30 pm
                                                 support or implementation of HACCP or            Day 2: 8:00 am – 5:30 pm
Learning Objectives                              a HACCP-based food safety or quality             Day 3: 8:00 am – 5:30 pm
• Understand the basic concepts of HACCP         management system
• Apply the 7 principles of HACCP              • Senior management investigating the              2009 Course Schedule
• Understand how HACCP is integrated into        benefits of HACCP                                Reston, VA                 April 6-8
  formal management systems for the food                                                          Reston, VA                 August 4-6
  industry
                                               • Managers or other personnel new to their         SPSU-CQE/Marietta, GA      August 12-14
                                                 roles where operating HACCP is required
• Review Good Manufacturing Practices          • Food safety auditors and consultants             This course is accredited by the International
• Identify and control hazards                                                                    HACCP Alliance.
• Recognize and discuss the principles of      Prerequisite
  HACCP                                        This is an introductory course designed for
• Implement a HACCP plan                       individuals with little or no previous knowledge
• Maintain a HACCP plan                        of HACCP. Some knowledge of food safety
• Recognize regulatory issues impacting the    would be beneficial.
  implementation of HACCP systems
• Establish a working HACCP plan

Understanding Hazard Analysis Critical Control Point (HACCP)                                                                   NEW

Course Fee                                     Who Should Attend                                  Course Times
$595 • 1 Day                                   • Senior management investigating the benefits     Day 1: 8:00 am – 5:30 pm
                                                 of HACCP
Learning Objectives                            • Managers or other personnel new to their         2009 Course Schedule
• Understand the basic concepts of HACCP         roles where operating HACCP is required          Dallas, TX                 March 16
• Apply the seven principles of HACCP          • Food safety auditors and consultants             Reston, VA                 June 3
• Understand how HACCP relates to US                                                              SPSU-CQE/Marietta, GA      August 11
  regulations for food safety                  Prerequisite
• Understand how HACCP is integrated           This is an introductory course designed
  into formal management systems for the       for individuals with little or no previous
  food industry                                knowledge of HACCP.
                                               It is recommended students take this course
                                               before other Food Safety courses offered by BSI.




                                                                                                      BSI Learning www.bsiamerica.com/usatraining 19
HEALTH & SAFETY - OHSAS 18001:2007

OHSMS/OHSAS 18001:2007 Lead Auditor                                                                                         Certified

Course Fee                                          • Recognize the value of the                   Course Times
$1,795 • 5 Days                                       management review                            Day 1:   8:00 am – 7:00 pm
This course is certified by the RABQSA.             • Understand on-site verification –            Day 2:   8:00 am – 7:00 pm
                                                      approach and techniques                      Day 3:   8:00 am – 7:00 pm
Students successfully completing this course
(by passing the continual evaluation and the        • Measure the efficiency and effectiveness     Day 4:   8:00 am – 7:00 pm
                                                      of a process                                 Day 5:   8:00 am – 12:30 pm
written examination) fulfill RABQSA training
requirements for RABQSA OHSMS Auditor and           • Identify and record nonconformances          2009 Course Schedule
OHSMS Lead Auditor certification.                   Who Should Attend                              Las Vegas, NV         January 12-16
                                                    • Third party auditors                         Reston, VA            March 2-6
Learning Objectives                                 • Internal auditors                            Pittsburgh, PA        May 18-22
• Gain an introduction to auditing to               • Environmental and quality managers           Houston, TX           July 6-10
  OHSAS 18001:2007                                    interested in implementing OH&S              Reston, VA            August 31-September 4
• Understand principles of national/international     management systems
                                                                                                   Attendees should note that the course
  legislation
                                                    Prerequisite                                   does requires evening work. Day 5 includes
• Recognize the risk assessment principles and      Participants should have a working knowledge   a 2 hour exam.
  approach
                                                    of occupational health and safety management
• Practice policy development                       systems, environmental management systems,
• Understand the checking and corrective            ISO 14001:2004, or OHSAS 18001:2007.
  action processes



OHSAS 18001:2007 Internal Auditor
Course Fee                                          Who Should Attend                              Course Times
$959 • 2 Days                                       • Internal auditors                            Day 1: 8:00 am – 5:30 pm
Learning Objectives                                 • Consultants                                  Day 2: 8:00 am – 5:30 pm
                                                    • Environmental and quality managers           2009 Course Schedule
• Understand occupational health and safety           interested in implementing OH&S
  management systems                                  management systems                           Dallas, TX            February 4-5
• Gain an introduction to auditing to                                                              Dallas, TX            April 23-24
  OHSAS 18001:2007                                  Prerequisite                                   Pittsburgh, PA        October 22-23
• Practice audit planning and approach              Participants should have a working knowledge
• Identify and record nonconformances               of occupational health and safety management
• Outline the responsibilities of the auditor       systems, environmental management systems,
                                                    ISO 14001:2004, or OHSAS 18001:2007.




20 BSI Learning www.bsiamerica.com/usatraining
HEALTH & SAFETY - OHSAS 18001:2007


Implementing OHSAS 18001:2007
Course Fee                                       • Understand the implementation stages            Prerequisite
$959 • 2 Days                                    • Understand required documentation               Participants should have a basic understanding
                                                   and records                                     of OHSAS 18001:2007, ISO 14001:2004, or
Learning Objectives
• Understand occupational health and safety      • Learn best practice implementation              occupational health and safety management
                                                   techniques                                      systems.
  management definitions, concepts, and
  guidelines                                     Who Should Attend                                 Course Times
• Understand the requirements of the             • Health and safety managers                      Day 1: 8:00 am – 5:30 pm
  OHSAS 18001:2007 standard                      • Internal auditors                               Day 2: 8:00 am – 5:30 pm
• Recognize the risk assessment principles and   • Consultants                                     2009 Course Schedule
  approach                                       • Environmental and quality managers              Dallas, TX                 February 2-3
• Understand OH&S legislation                      interested in implementing OH&S
                                                                                                   Dallas, TX                 April 21-22
• Identify hazards and risks                       management systems
                                                                                                   Pittsburgh, PA             October 20-21
• Identify and plan for required resources to
  implement an OHSMS



Understanding OHSAS 18001:2007
Course Fee                                       • Understand the registration process for         Prerequisite
$595 • 1 Day                                       OHSAS 18001:2007                                There are no prerequisites for this course.
Learning Objectives                              Who Should Attend                                 Course Times
• Understand the basic concepts of OHSAS         • Health and safety managers                      Day 1: 8:00 am – 5:30 pm
  18001:2007                                     • Management                                      2009 Course Schedule
• Understand the terminology of OH&S             • Consultants                                     Dallas, TX                 April 20
  management systems                             • Environmental or quality managers interested    Pittsburgh, PA             October 19
• Explore the intent and interpretation of the     in implementing an OHSMS
  individual clauses of OHSAS 18001:2007         • Individuals recently tasked with implementing
• Gain a basic understanding of how an OH&S        an OHSMS
  management system can be integrated into
  Existing environmental management systems




STANDARDS AND PUBLICATIONS

ISO 9000:2000 The Route to Registration          Automotive Standard                               Occupational Health and
The complete guide to implementation,              ISO/TS 16949:2002 - $160                        Safety Standards
registration and profitability of your quality   IT Service Standards                                OHSAS 18001:2007 $90
management system - $75                                                                              OHSAS 18002 - $75
                                                    ISO/IEC 20000-1:2005 - $140
ISO 9000:2000 Standards                             ISO/IEC 20000-2:2005 - $150                      BS 8800:2004 - $185
  ISO 9000:2005 - $90                                                                              Medical Devices Standards
                                                 Information Security Standards
  ISO 9001:2008 - $100                                                                              ISO 13485:2003 - $190
                                                    ISO/IEC 27001:2005 $130
  ISO 9001:2000 - $95                                                                               PD CEN ISO/TR 14969:2005 - $185
                                                    ISO/IEC 27002:2005 $175
  ISO 9004:2000 - $140                                                                              ISO 14971:2007 - $185
                                                    ISO/IEC 27001:2005 AND
  ISO 9000 Series (9000, 9001, 9004) - $220                                                         ISO 14971:2007 Comparison Matrix $50
                                                    ISO/IEC 27002:2005 $280
  ISO 19011:2002 - $150                                                                             Medical Devices Regulations Matrix - $50
                                                 Business Continuity
Integrated Standard                                                                                Food Safety Standards
                                                   BS 25999-1:2006 $132
   PAS 99:2006 - $80                                                                                 ISO 22000:2005 - $170
                                                   BS 25999-2:2007 $152
Environmental Standards                                                                              ISO/TS 22004:2005 - $170
                                                   BS 25999-1 and BS 25999-2 $279
   ISO 14001:2004 - $140
   ISO 14004:2004 - $150



                                    To order, visit www.bsiamerica.com/standards
                                         or call 800 862 4977 or 703 437 9000
                   Shipping and handling: $8 + $5 per additional item (US). $30 all other countries.
                                                                                                       BSI Learning www.bsiamerica.com/usatraining 21
MEDICAL DEVICES


ISO 9001:2008 Lead Auditor Course with Emphasis on ISO 13485:2003                                                               Certified


Course Fee                                        • Prepare audit conclusions                          2009 Course Schedule
$2,095 • 5 Days                                   • Conduct an audit follow-up                         San Diego, CA           January 26-30
                                                                                                       San Jose, CA            February 2-6
This course is certified by RABQSA. Students      Who Should Attend                                    Minneapolis, MN         March 30 - April 3
successfully completing this course (by passing   • Management Representatives                         San Jose, CA            April 13-17
the continual evaluation and the written          • Auditors of Medical Device Manufacturing           Minneapolis, MN         May 18-22
examination) fulfill the RABQSA training            Firms (internal and external)                      SPSU-CQE/Marietta, GA   June 1-5
requirements for QMS Auditor and QMS Lead
                                                  Prerequisite                                         Milwaukee, WI           June 22-26
Auditor certification.
                                                  A pre-course assignment must be completed            Orlando, FL             July 6-10
Learning Objectives                               before the first day of the course. A prior review   San Diego, CA           August 3-7
• Understand quality management definitions,      of the ISO 13485:2003 standard and internal          Minneapolis, MN         September 14-18
  concepts, and guidelines                        audit experience are strongly recommended for        San Jose, CA            September 21-25
• Understand the quality management               this course.                                         Boston, MA              October 19-23
  principles                                                                                           SPSU-CQE/Marietta, GA   November 16-20
• Interpret all clauses of ISO 13485:2003         Course Times                                         San Jose, CA            December 7-11
• Apply principles of PD CEN ISO/TR               Day 1:   8:00 am – 7:00 pm
  14969:2005 and ISO 14971:2007                   Day 2:   8:00 am – 7:00 pm
• Apply principles of ISO 19011:2002 to the       Day 3:   8:00 am – 7:00 pm
  auditing process                                Day 4:   8:00 am – 7:00 pm
• Manage an audit program                         Day 5:   8:00 am – 12:15 pm


ISO 13485:2003 Internal Quality Systems Auditor
Course Fee                                        Who Should Attend                                    2009 Course Schedule
$1,195 • 3 Days                                   • Regulatory Affairs managers                        Tampa, FL               January 6-8
Learning Objectives
                                                  • Auditors of medical device manufacturing           San Jose, CA            February 9-11
                                                    firms (internal and external)                      SPSU-CQE/Marietta, GA   March 2-4
• Interpret all clauses of ISO 13485:2003         • Cross functional team members implementing         Chicago, IL             April 6-8
• Apply principles of PD CEN                        the standard                                       San Jose, CA            May 19-21
  ISO/TR 14969:2005 and ISO 14971:2007                                                                 Boston, MA              June 16-18
• Apply principles of ISO 19011:2002 to the       Prerequisite                                         Minneapolis, MN         July 13-15
  auditing process                                Participants should have a working knowledge         San Diego, CA           September 22-24
• Plan, conduct, and report effective internal    of quality management systems,                       SPSU-CQE/Marietta, GA   October 26-28
  audits to ISO 13485:2003                        ISO 9001:2008, or ISO 13485:2003.                    Minneapolis, MN         November 3-5
                                                  Course Times                                         Warsaw, IN              December 9-11
                                                  Day 1: 8:00 am – 5:30 pm                             San Diego, CA           December 15-17
                                                  Day 2: 8:00 am – 5:30 pm                             The first day of the class will also be
                                                  Day 3: 8:00 am – 5:30 pm                             attended by students taking the
                                                                                                       “Understanding ISO 13485:2003” course.
22 BSI Learning www.bsiamerica.com/usatraining
MEDICAL DEVICES

Implementing ISO 13485:2003
Course Fee                                       • Learn best practice processes to implement        Prerequisite
$995 • 2 Days                                      each clause of ISO 13485:2003                     Basic knowledge of medical devices,
Learning Objectives                              • Prepare for an audit                              ISO 9001:2000, or ISO 13485:2003 would
                                                                                                     be beneficial.
• Understand quality management definitions,     Who Should Attend
  concepts, and guidelines                       • Anyone involved in defining, planning, or         Course Times
• Understand the process approach                  implementing an ISO 13485:2003-based              Day 1: 8:00 am – 5:30 pm
• Interpret all clauses of ISO 13485:2003          quality management system                         Day 2: 8:00 am – 5:30 pm
• Understand the role of management in           • Management representatives                        2009 Course Schedule
  ISO 13485:2003 implementation                  • Implementation team members                       SPSU-CQE/Marietta, GA      March 5-6
• Understand the proper use of                                                                       Minneapolis, MN            June 29-30
  PD CEN ISO/TR 14969:2005
                                                                                                     Minneapolis, MN            August 24-25
                                                                                                     SPSU-CQE/Marietta, GA      October 29-30

Understanding ISO 13485:2003
Course Fee                                       Who Should Attend                                   2009 Course Schedule
$595 • 1 Day                                     • Quality managers                                  Tampa, FL                  January 6
Learning Objectives                              • Regulatory Affairs managers                       San Jose, CA               February 9
                                                 • Cross functional team members implementing        SPSU-CQE/Marietta, GA      March 2
• Interpret all clauses of ISO 13485:2003          the standard                                      Chicago, IL                April 6
• Understand the role of management in                                                               San Jose, CA               May 19
  ISO 13485:2003 implementation                  Prerequisite                                        Boston, MA                 June 16
• Understand the proper use of                   Participants should have a basic knowledge of       Minneapolis, MN            July 13
  PD CEN ISO/TR 14969:2005                       quality management systems, ISO 9001:2008,          Minneapolis, MN            August 26
• Understand the linkage between                 or ISO 13485:2003.                                  San Diego, CA              September 22
  ISO 13485:2003 and GMPs                                                                            SPSU-CQE/Marietta, GA      October 26
                                                 Course Times
                                                 Day 1: 8:00 am – 5:30 pm                            Minneapolis, MN            November 3
                                                                                                     Warsaw, IN                 December 9
                                                                                                     San Diego, CA              December 15


Understanding ISO 14971:2007
Course Fee                                       Who Should Attend                                   recognized standards (ISO 9000:2008 /
$595 • 1 Day                                     • Quality managers or implementers within           ISO 13485:2003) are also recommended.
                                                   an organization seeking or maintaining
Learning Objectives                                registration to ISO 13485:2003
                                                                                                     Course Times
• Understand the role of risk management in                                                          Day 1: 8:00 am – 5:00 pm
  the medical device industry
                                                 • Decision makers on management
                                                   system strategy                                   2009 Course Schedule
• Interpret the clauses of ISO 14971:2007        • Internal Auditors                                 Warsaw, IN                 February 9
• Recognize the application of                                                                       Minneapolis, MN            July 1
  ISO 14971:2007 to ISO 13485:2003               Prerequisite                                        San Diego, CA              December 14
• Understand the importance of management        Participants should have experience with or basic
  involvement with ISO 14971:2007                knowledge of quality management systems for
  implementation                                 the medical device industry. A basic awareness
                                                 of medical devices, quality assurance, and


Understanding the Japanese Medical Device Market and
Pharmaceutical Affairs Law (PAL)
Course Fee                                       • Understand the basics quality management          Prerequisite
$595 • 1 Day                                       systems requirements for medical device           Students should have a basic understanding
                                                   manufacturers exporting to Japan                  of medical device manufacturing and quality
Learning Objectives
• Gain an introduction to and an understanding   • Preparing for a PAL audit by a                    management systems based on ISO 13485:2003
                                                   certification body                                before taking this course.
  of the Japanese regulatory system for
  medical devices                                Who Should Attend                                   Course Times
• Understand accreditation requirements for      • Organizations who currently export medical        Day 1: 8:00 am – 5:00 pm
  foreign manufacturers                            devices to Japan
• Recognize the requirements for licensing                                                           2009 Course Schedule
                                                 • Organizations who wish to expand into the         San Diego, CA              February 20
  in Japan                                         Japanese market
                                                                                                     Minneapolis, MN            June 11
• Understand the Japanese product                • Quality managers in the medical device industry   Boston, MA                 July 1
  certification requirements                     • Internal auditors                                 Seattle, WA                July 24
                                                                                                         BSI Learning www.bsiamerica.com/usatraining 23
MEDICAL DEVICES


Overview of ISO 13485:2003, the CMDRs, the MDD, and JPAL
Course Fee                                       • Summarize the process to achieve                  Prerequisite
$995 • 2 Days                                      ISO 13485:2003 registration                       General awareness of ISO 13485:2003 and
Learning Objectives                              • Summarize the process to achieve                  experience in a medical device manufacturing
                                                   CE Marking for the European market                environment is recommended.
• Understand the intent and requirements of      • Summarize the process to import medical
  ISO 13485:2003                                   devices into Japan                                Course Times
• Gain an overview of the Canadian medical                                                           Day 1: 8:00 am – 5:00 pm
  devices regulations                            Who Should Attend                                   Day 2: 8:00 am – 5:00 pm
• Gain an overview of the European medical       • Decision makers on quality management             2009 Course Schedule
  device directives                                system strategy at medical device
                                                                                                     Reston, VA                 April 27-28
• Gain an overview of the Japanese                 manufacturing organizations
                                                                                                     Boston, MA                 June 29-30
  Pharmaceutical Affairs Law                     • Quality personnel in organizations interested     Minneapolis, MN            September 21-22
• Recognize the relationship between               in entering foreign markets
                                                                                                     San Diego, CA              October 19-20
  ISO 13485:2003, the CMDRs, the MDD,            • Management team members of medical
  and JPAL                                         device manufacturers
• Understand the differences between             • Quality managers in the medical device industry
  ISO 13485:2003, the CMDRs, the MDD,            • Internal and external auditors of medical
  and JPAL                                         device manufacturing firms



Medical Devices CE Marking
Course Fee                                       Who Should Attend                                   Course Times
$1,195 • 3 Days                                  • Regulatory and quality staff responsible for      Day 1: 8:00 am – 5:00 pm
                                                   preparing or hosting CE Marking audits            Day 2: 8:00 am – 5:00 pm
Learning Objectives                              • Organizations new to the EU market with           Day 3: 8:00 am – 5:00 pm
• Understand EU classification of                  medical devices
  medical devices
                                                 • Personnel performing design and risk analysis     2009 Course Schedule
• Establish an understanding of the European       for devices under development                     San Diego, CA              February 17-19
  CE Marking approach                                                                                Reston, VA                 April 29-May 1
• Identify quality assurance requirements for    Prerequisite                                        Minneapolis, MN            June 8-10
  medical devices sold to Europe                 A basic awareness of medical devices, quality       Seattle, WA                July 21-23
• Recognize the role of standards, essential     assurance, and recognized standards                 Minneapolis, MN            September 23-25
  requirements, and labeling                     (ISO 9001:2008 / ISO 13485:2003) are                San Diego, CA              October 21-23
• Value post market surveillance and vigilance   recommended.
• Coming changes to the MDD




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24 BSI Learning www.bsiamerica.com/usatraining
ENVIRONMENTAL - ISO 14001:2004

ISO 14001:2004 Environmental Management Systems Lead Auditor                                                                       Certified

Course Fee                                        • Generate audit findings                             Course Times
$1,895 • 5 Days                                   • Reporting audit results                             Day 1:   8:00 am – 7:00 pm
This course is certified by RABQSA.Students       • Conduct an audit follow-up                          Day 2:   8:00 am – 7:00 pm
successfully completing this course (by passing   • Understand the registration process                 Day 3:   8:00 am – 7:00 pm
                                                                                                        Day 4:   8:00 am – 7:00 pm
the continual evaluation and the written          Who Should Attend                                     Day 5:   8:00 am – 12:30 pm
examination) fulfill the RABQSA training          • Individuals interested in conducting first-party,
requirements for RABQSA EMS Auditor and             second-party, and third-party audits                2009 Course Schedule
EMS Lead Auditor certification. Long hours        • Environmental Management Representatives            Reston, VA                 January 26-30
and evening work are to be expected.              • Quality Directors                                   Dallas, TX                 February 23-27
Learning Objectives                               • Regulatory Affairs Managers                         Reston, VA                 March 23-27
• Understand environmental management             • Health, Safety, and Environmental Managers          San Diego, CA              April 13-17
                                                                                                        SPSU-CQE/Marietta, GA      May 4-8
  definitions, concepts, and guidelines           Prerequisite                                          Chicago, IL                May 11-15
• Understand the purpose of the                   There is a pre-course questionnaire to be             Reston, VA                 June 22-26
  ISO 14000 series                                completed and signed before the first day of the      San Jose, CA               July 20-24
• Understand the requirements of the              course. A prior review of the ISO 14001:2004          Chicago, IL                August 17-21
  ISO 14001:2004 standard                         standard and internal audit experience are            Reston, VA                 September 14-18
• Manage an audit program                         strongly recommended for this course.                 Las Vegas, NV              November 9-13
• Initiate the audit and conduct                                                                        SPSU-CQE/Marietta, GA      December 7-11
  opening meetings

ISO 14001:2004 Environmental Management Systems Internal Auditor
Course Fee                                        Who Should Attend                                     Course Times
$1,095 • 2 Days                                   • Environmental Management Representatives            Day 1: 8:00 am – 5:30 pm
Learning Objectives                               • Auditors from other disciplines                     Day 2: 8:00 am – 5:30 pm
                                                  • Quality Directors                                   2009 Course Schedule
• Understand environmental management             • Health, Safety, and Environmental Managers
  definitions, concepts, and guidelines                                                                 Reston, VA                 January 13-14
• Understand the purpose of the                   Prerequisite                                          Reston, VA                 April 8-9
  ISO 14000 series                                Students should have a basic knowledge of             SPSU-CQE/Marietta, GA      April 29-30
• Understand the requirements of the              Environmental Management Systems or                   Reston, VA                 July 9-10
  ISO 14001:2004 standard                         ISO 14001:2004.                                       SPSU-CQE/Marietta, GA      October 7-8
• Understand the process approach                                                                       Dallas, TX                 October 29-30
• Communicate effectively during the audit                                                              San Jose, CA               December 9-10

Implementing ISO 14001:2004
Course Fee                                        Who Should Attend                                     Course Times
$959 • 2 Days                                     • Managers responsible for environment or             Day 1: 8:00 am – 5:30 pm
                                                    health and safety management                        Day 2: 8:00 am – 5:30 pm
Learning Objectives                               • Anyone tasked with developing and
• Understand environmental management               implementing an EMS relevant to their               2009 Course Schedule
  definitions, concepts, and guidelines             organization                                        Reston, VA                 April 6-7
• Understand the requirements of the                                                                    SPSU-CQE/Marietta, GA      April 27-28
  ISO 14001:2004 standard                         Prerequisite                                          Reston, VA                 July 7-8
• Identify aspects and impacts                    Familiarity with ISO 14001:2004 or                    SPSU-CQE/Marietta, GA      October 5-6
• Write an effective environmental policy         environmental management systems would                Dallas, TX                 October 27-28
• Identify and plan for required resources to     be beneficial.                                        San Jose, CA               December 7-8
  implement an EMS
• Understand the four implementation stages

RC14001:2008® Internal Auditor                                                                                                        NEW
Course Fee                                        • Provide participants with sufficient training       Prerequisite
$995 • 2 Days                                       that will permit them to function immediately       There are no formal prerequisites for this course,
                                                    as members of the organizations                     although it is recommended that students have
Learning Objectives                                 Management Systems audit team                       a basic knowledge of environmental
• Enhance knowledge of RC14001® Technical                                                               management systems and RC14001®.
  Specification                                   Who Should Attend
• Understand ISO 19011:2002 definitions,          • Individuals who will manage or conduct              Course Times
  concepts, and guidelines                          internal audits to RC14001® Technical               Day 1: 8:00 am – 5:30 pm
• Demonstrate techniques for planning, execu-       Specification                                       Day 2: 8:00 am – 5:30 pm
  ting, reporting, and following-up of audits     • Health, safety, and environmental managers          2009 Course Schedule
• Improve audit skills and knowledge of           • Cross functional team members of                    Columbus, OH               March 24-25
  auditing principles                               implementation projects
                                                                                                            BSI Learning www.bsiamerica.com/usatraining 25
MANAGEMENT AND LEADERSHIP


Leadership
Course Fee                                         • Learn how to assess leadership strengths       Prerequisite
$1,295 • 3 Days                                      and weaknesses                                 None
Learning Objectives                                • Explore ways to create a high-performance      Course Times
                                                     work environment
• Learn the ins and outs of developing teams       • Learn how to set and communicate               Day 1: 8:00 am – 5:30 pm
  and self-directed work units                                                                      Day 2: 8:00 am – 5:30 pm
                                                     performance goals and expectations.
• Discover systematic approaches to improving      • Master creating a plan of action               Day 3: 8:00 am – 5:30 pm
  performance
• Explore interpersonal effectiveness techniques   Who Should Attend                                2009 Course Schedule
                                                                                                    Reston, VA             May 27-29
  for leaders                                      • Organizational leaders from supervisors to     Reston, VA             August 4-6
• Understand the importance of coaching              senior management who want to improve
  and mentoring                                      their interactions, team performance, moral,
                                                     and loyalty.




Organizational Development
Course Fee                                         • Discover the keys to hiring and retaining      Prerequisite
$1,295 • 3 Days                                      quality staff                                  None
Learning Objectives                                • Learn how to assess OD strengths and           Course Times
                                                     weaknesses and produce a plan of action
• Learn the underpinnings of Organizational        • Explore the basics of designing effective      Day 1: 8:00 am – 5:30 pm
  Development (OD) and its interdependency           organizational interventions                   Day 2: 8:00 am – 5:30 pm
  with change, leadership, and change                                                               Day 3: 8:00 am – 5:30 pm
  management
                                                   • Discover ways to institute the values of
                                                     worthwhile work, goal achievement, and         2009 Course Schedule
• Examine Organizational Development                 motivating others                              Reston, VA             June 29-July 1
  diagnosis and intervention methods;
• Gain a comprehensive understanding of            Who Should Attend
  performance management                           • Managers with profit and loss responsibility
• Learn how to research OD needs of an               or those individuals pursuing a career path
  organization                                       that involves team and or organization
                                                     development.




26 BSI Learning www.bsiamerica.com/usatraining
MANAGEMENT AND LEADERSHIP



Managing Supply Chains for Competitive Advantage
Course Fee                                           • Improve asset management by using tools            Prerequisite
$1,295 • 3 Days                                        and technology to ensure accurate inventory        None
                                                       management, adequate inventory investment,
Learning Objectives                                    and effective logistical distribution              Course Times
• Understand the broad responsibilities of a         • Improve profitability through improved sales       Day 1: 8:00 am – 5:30 pm
  manager and the interdependencies of the             team management and financial controls             Day 2: 8:00 am – 5:30 pm
  various departments within an organization                                                              Day 3: 8:00 am – 5:30 pm
• Understand, leverage, and deliver the unique       Who Should Attend
                                                                                                          2009 Course Schedule
  value of their company’s distribution services     • Professionals responsible for supply chain         Reston, VA                  June 15-17
  to meet customers’ business needs                    process, negotiation, and efficiency.
• Improve motivation by addressing individual
  and organizational behavior issues that affect
  supply chain performance




Supply Chain Risk Assessment and Mitigation
Course Fee                                           Who Should Attend                                    Course Times
$595 • 1 Day                                         • Global Supply Chain Managers interested            Day 1: 8:00 am – 5:30 pm
                                                       in protecting company image and brand
Learning Objectives                                    identity.                                          2009 Course Schedule
• Effectively develop a global risk assessment                                                            Reston, VA                  June 18
  and audit framework                                Prerequisite
• Measure risk, monitor for risk factors             Students are advised, but not required, to
• Protect their business through the                 attend the Managing Supply Chains for
  development of effective supply chain risk         Competitive Advantage course run immediately
  mitigation strategies and processes                prior to this course as several key concepts will
                                                     be introduced and discussed in preparation for
                                                     the assessment and mitigation portions of the
                                                     course.




                                                         CUSTOMIZED TRAINING
                                                   Can’t find what you’re looking for?
                        BSI Learning offers customized training specific to your needs. Please contact us for further information.




                                                                                                               BSI Learning www.bsiamerica.com/usatraining 27
                                                   BSI Learning has new
                                                   course offerings in
                                                   the following products:

                                                   BS 25999 Business Continuity

                                                   ISO 9001 Quality

                                                   ISO 20000 – ITIL

                                                   RC14001 Responsible Care

                                                   SAE AS9110 Aerospace



                          www.bsiamerica.com/usatraining




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Suite 200
Reston, VA 20190-5902

								
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