FINAL TAP RFP 10-26-10

Document Sample
FINAL TAP RFP 10-26-10 Powered By Docstoc
					                                                   ADPICS NUMBER __N00R1400869___


Maryland’s Human Services Agency

                       STATE OF MARYLAND
         MARYLAND STATE DEPARTMENT OF HUMAN RESOURCES
               FAMILY INVESTMENT ADMINISTRATION
                     311 W. SARATOGA STREET
                       BALTIMORE, MD 21201

                           REQUEST FOR PROPOSALS (RFP)

                                               FOR

                    TRANSPORTATION ASSISTANCE PROGRAM

              DHR AGENCY CONTROL NUMBER: FIA/TAP 11-001-S


IMPORTANT NOTICE: Prospective Offerors who have received this document electronically
via eMaryland Marketplace or the DHR Web Page should immediately contact the Issuing
Office and provide their name, mailing address, and e-mail address in order that
communications regarding this RFP can be sent to them. Any prospective Offeror who fails to
notify the Issuing Office with this information assumes complete responsibility in the event that
they do not receive communications from the Issuing Office prior to the closing date.

In order to receive a Contract award, a vendor must be registered on eMaryland Marketplace
(eMM). eMM registration is free. The eMM website is www.eMarylandMarketplace.com.

The State of Maryland encourages Minority Business Enterprises to participate in this
procurement process.

NOTICE TO OFFERORS: Questions or concerns regarding the MBE requirements of this
solicitation must be raised before the receipt of initial Proposals.



Issued:        October 5, 2010




RFP Rev. 9/2010
                                 TABLE OF CONTENTS

      Description

      Key Information Sheet
      Notice to Vendors/Contractors (see Section 2.4)

      Section I              Objective of Request for Proposals

          1.1                Summary Statement
          1.2                Issuing Office
          1.3                Pre-Proposal Conference
          1.4                Questions and Inquiries
          1.5                Closing Date
          1.6                Duration of Proposal Offer
          1.7                State Project Manager
          1.8                Glossary of Terms

      Section II             General Information

          2.1                Purpose
          2.2                Revisions to the RFP
          2.3                Cancellation of the RFP
          2.4                No Bid Statement
          2.5                Acceptance of Proposal and Terms and Conditions
          2.6                Additional Information
          2.7                Incurred Expenses
          2.8                Economy of Preparation
          2.9                Alternate Proposals
          2.10               Multiple Proposals
          2.11               Contract Term w/Options to Renew
          2.12               Multi-Year Contract
          2.13               Bid/Proposal Affidavit
          2.14               Corporate Registration
          2.15               Contract Affidavit
          2.16               Public Information Act Notice
          2.17               Contractor's Responsibilities
          2.18               Document Ownership
          2.19               General Contractual Conditions
          2.20               Payment Terms/Billing
          2.21               e-Maryland Marketplace Registration
          2.22               Electronic Funds Transfer
          2.23               Contract Type
          2.24               Contract Award
          2.25               Procurement Method


                                                  i
RFP Rev. 9/2010
          2.26      Compliance with Law
          2.27      Protests
          2.28      Minority Business Enterprises
          2.29      Minority Business Enterprise Participation
          2.30      Minority Business Enterprise Participation Goal(s) and Sub-Goal(s)
          2.31      Minority Business Enterprise Participation Requirements
          2.32      Late Payment of Subcontractors-Prompt Payment Policy
          2.33      Insurance Requirements
          2.34      Certification Regarding Lobbying
          2.35      Oral Presentations
          2.36      Living Wage Requirements
          2.37      Hiring Agreement
          2.38      Confidentiality
          2.39      False Statements

      Section III   Specifications

          3.1       Background
          3.2       Objective
          3.3       Scope of the Project
          3.4       Requirements
          3.5       Deliverables
          3.6       Contractor’s Project Manager
          3.7       Post Award Orientation Conference

      Section IV    Requirements for Proposal Preparation

          4.1       Two Volume Submission
          4.2       Volume I- Technical
          4.3       Volume II- Financial

      Section V     Evaluation Procedures

          5.1       Evaluation Committee
          5.2       Reciprocal Preferences
          5.3       Qualifying Proposals
          5.4       Technical Evaluation
          5.5       Criteria for Technical Evaluation
          5.6       Financial Evaluation
          5.7       Best and Final Offers
          5.8       Debriefing of Unsuccessful Offerors
          5.9       Final Evaluation and Recommendation for Award




                                     ii
RFP Rev. 9/2010
      Section VI       Appendices

      Attachment A     Pricing Proposal
      Attachment A-1   Instructions for Completing the Pricing Proposal
      Attachment B     Bid/Proposal Affidavit
      Attachment C     Contract Affidavit
      Attachment D     Contract Sample
      Attachment E     Electronic Funds Transfer Form
      Attachment F     MDOT Certified MBE Utilization and Fair Solicitation
                       Affidavit
      Attachment G     Outreach Efforts Compliance Statement
      Attachment H     Subcontractor Project Participation Certification
      Attachment I     MBE Waiver Request Form
      Attachment J     MBE Unavailability Certificate
      Attachment K     Prime Contractor Unpaid MBE Invoice Report
      Attachment L     Subcontractor Payment Report
      Attachment M     Certification Regarding Lobbying
      Attachment N     Living Wage: Affidavit of Agreement
      Attachment O     Hiring Agreement
      Attachment P     Monthly Invoice
      Attachment Q     Referral Form
      Attachment R     6-Month or 12,000 Mile Warranty
      Attachment S     Missed Payment Notification
      Attachment T     Monthly Statistical Report
      Attachment U     Transmittal Form
      Attachment V     Checklist




                                       iii
RFP Rev. 9/2010
Maryland’s Human Services Agency

               KEY INFORMATION SUMMARY SHEET
                               STATE OF MARYLAND

                                   Request for Proposals

                      Transportation Assistance Program

                         ADPICS NUMBER: N00R1400869


RFP Issue Date:                     eMaryland Marketplace – October 5, 2010
                                    DHR Webpage – October 5, 2010

RFP Issuing Office:                 Department of Human Resources
                                    Family Investment Administration

Procurement Officer:                Joseph Sorrells
                                    Phone: (410) 767-7346
                                    Fax: (410) 333-0258 and (410) 333-8090
                                    eMail: jsorrell@dhr.state.md.us

Proposals are sent to:              Department of Human Resources
                                    Procurement Division
                                    311 W. Saratoga Street, Room 946
                                    Baltimore, MD 21201-3521

Pre-Proposal Conference:            October 18, 2010 @ 2:30 P.M. (Local Time)
                                    Department of Human Resources
                                    311 W. Saratoga Street, Room 104
                                    Baltimore, Maryland 21201

Closing Date/Time:                  November 5, 2010 @ 2:00 P.M.



RFP Rev. 9/2010
                                               STATE OF MARYLAND
                                         NOTICE TO VENDORS/CONTRACTORS

To help us improve the quality of State solicitations, and make our procurement process more
responsive and ―business friendly‖, we ask that you take a few minutes to complete this form. Please
return your comments via fax or email to the Issuing Office (Section 1.2) with your bid, proposal or
―no bid‖, as the case may be. Thank you for your assistance.

Bid/Proposal Number FIA/TAP 11-001-S entitled Transportation Assistance Program.

I.    If you are not bidding, please indicate why:

      [ ] Other commitments preclude our participation at this time.

      [ ] The subject of the Contract is not in our business line.

      [ ] We lack experience in the work / commodities required.

      [ ] The scope of work is beyond our current capacity.

      [ ] We cannot be competitive. (Please explain below.)

      [ ] The specifications are either unclear or too restrictive. (Please explain below.)

      [ ] Bid/proposal requirements, other than the specifications, are unreasonable or too risky. (Please explain below.)

      [ ] Time for completion is insufficient.

      [ ] Bonding/Insurance requirements are prohibitive. (Please explain below.)

      [ ] Doing business with Government is simply too complicated.

      [ ] Prior experience with State of Maryland Contracts was unprofitable or otherwise unsatisfactory.
          (Please explain in Remarks section.)

      [ ] Other: _________________________________________________________________________

II.   Please explain your response further, offer suggestions, or express concerns. (Use the back for additional information.)

REMARKS:_______________________________________________________________________________________________
________________________________________________________________________________________________________
________________________________________________________________________________________________________
________________________________________________________________________________________________________

OPTIONAL
Vendor Name: ________________________________________________________________ Date: ____________________
Contact : ____________________________________________________________________ Phone: ____________________
Address or email:__________________________________________________________________________________________

                                                         THANK YOU!!!




RFP Rev. 9/2010
                   SECTION I. OBJECTIVE OF REQUEST FOR PROPOSALS


1.1     Summary Statement

1.1.1   The Maryland State Department of Human Resources, Family Investment Administration
        (FIA) intends to acquire contractual services from a single vendor or multiple vendors to
        design and implement a statewide Transportation Assistance Program (TAP or Program)
        that provides vehicles and related services needed by Temporary Assistance for Needy
        Families (TANF) eligible individuals in order to obtain or maintain employment. The basic
        premise of the Program is to provide MD State inspected vehicles at a reasonable price to
        eligible individuals who are employed or have a bona-fide job offer but do not have
        transportation. It is anticipated that only one (1) Contract will be awarded for each Region
        listed below for a one (1) year period, beginning on or about March 1, 2011, and ending on
        or about February 28, 2012, with two (2) one-year options to renew at the sole discretion of
        the State.

1.1.2   All non-profit and private for- profit Offerors are welcome to submit a Proposal in response
        to this solicitation. Offeror(s) that are Used Car Dealers must be licensed as a State of
        Maryland Used Motor Vehicle Dealer.

1.1.3   Offerors may submit a Proposal for more than one Region; however Offerors may not
        submit more than one Proposal for the same Region (see also RFP Section 2.10). Each
        Proposal must be prepared in accordance with Section IV of this RFP. The Regions
        affected by this RFP are listed below:

                                  UPPER EASTERN SHORE REGION
                        Caroline, Dorchester, Kent, Queen Anne’s and Talbot Counties

                                 LOWER EASTERN SHORE REGION
                                Somerset, Wicomico and Worcester Counties

                                      NORTH CENTRAL REGION
                        Baltimore City, Baltimore County, Carroll, Frederick, Howard,
                                   Montgomery and Washington Counties

                                          SOUTHERN REGION
                   Anne Arundel, Calvert, Charles, Prince George’s and St. Mary’s Counties

                                        SUSQUEHANNA REGION
                                         Cecil and Harford Counties

                                          WESTERN REGION
                                       Allegany and Garrett Counties



 RFP Rev. 9/2010                                                                              Page 1
1.2     Issuing Office

        The sole point of contact in the State for purposes of this RFP is the issuing office
        presented below:

                         Joseph Sorrells, Procurement Officer
                         Maryland State Department of Human Resources
                         Procurement Division
                         311 W. Saratoga Street, Room 946
                         Baltimore, MD 21201
                         Office Number: (410) 767-7346
                         Fax: (410) 333-0258 and (410) 333-8090
                         E-mail address: jsorrell@dhr.state.md.us
                         TTY: 800-925-4434

1.3     Pre-Proposal Conference

        A Pre-Proposal Conference will be held on October 18, 2010, beginning at 2:30 PM at
        the Maryland Department of Human Resources’ Central Office, 311 W. Saratoga Street,
        Conference Room 104, Baltimore, Maryland 21201.

        Attendance at the Pre-Proposal Conference may facilitate the Offeror’s understanding and
        ability to meet the State’s Minority Business Enterprise (MBE) goals.

        In order to assure adequate seating and other accommodations at the Pre-Proposal
        Conference, it is requested that by 3:00 PM on October 13, 2010, all potential
        Offerors planning to attend call Joseph Sorrells at (410) 767-7346 or send an e-mail
        with such notice. In addition, if there is a need for sign language interpretation and/or
        other special accommodations due to a disability, provide at least 5-days notice of such
        need and DHR will make reasonable efforts to provide such special accommodation.

        The Conference will be transcribed. As promptly as is feasible subsequent to the
        Conference, a copy of the transcript of the Pre-Proposal Conference, a Summary of the Pre-
        Proposal Conference and all questions known at that time will be made available to all
        prospective Offerors known to have received a copy of this RFP, free of charge, via
        eMaryland Marketplace and the DHR web page, http://www.dhr.state.md.us/.

1.4     Questions and Inquiries

        Written questions from prospective Offerors will be accepted by the Procurement Officer
        (ref. Section 1.2) prior to the Pre-Proposal Conference. As practical and appropriate, the
        answers to these pre-submitted questions will be provided at the Pre-Proposal Conference.
        Additionally questions, both written and oral, will be accepted from the prospective
        Offerors attending the Pre-Proposal Conference and will be answered at this conference or
        in a subsequent transmittal. (No substantive question will be answered prior to the Pre-

 RFP Rev. 9/2010                                                                                Page 2
       Proposal Conference.) Questions may be submitted by mail, facsimile, or preferably, by e-
       mail to the Procurement Officer. Answers to all substantive questions that have not
       previously been answered, will be distributed to all vendors who are known to have
       received the RFP.

       Should a potential Offeror identify alleged ambiguities in the specifications or
       Contract provisions included in the RFP, or should there be doubt as to the meaning
       or intent of any section or subsection herein, the potential Offeror must request
       clarification from the Procurement Officer prior to the Proposal due date.

1.5    Closing Date

       An original, to be so identified and five (5) copies of the Technical Proposal and
       Financial Proposal (See Section IV) must be received by the Procurement Officer by
       2:00 PM, on November 5, 2010, in order to be considered. Offerors mailing Proposals
       should allow sufficient mail delivery time to insure timely receipt by the Procurement
       Officer. Proposals or unsolicited amendments to Proposals arriving after the closing time
       and date will not be considered, except under the conditions identified in COMAR
       21.05.02.10 B and 21.05.03.02 F. Oral, electronic mail or facsimile Proposals will not be
       accepted.

1.6    Duration of Proposal Offer

       The content of this RFP and the Proposal of the successful Offeror(s) will be included by
       reference in any resulting Contract. All prices, terms and conditions in the Proposal shall
       remain fixed and valid for 120 days after the closing date for receipt of Proposals or the
       closing date for receipt of Best and Final Offers, if any. This period may be extended by
       written mutual agreement between the Offeror and the requesting State organization.

1.7    State Project Manager

       The State Project Manager for this Contract is:

                              Dorothy Fazeli
                              Maryland State Department of Human Resources
                              Family Investment Administration
                              311 W. Saratoga Street, Room 723 G
                              Baltimore, MD 21201
                              Office Number: (410) 767-7222
                              Fax Number: (410) 333-0832
                              E-mail: dfazeli@dhr.state.md.us

       After Contract award, except for official notices from the Procurement Officer, this person
       will serve as the sole point of contact for the Contractor in regards to the Contract(s)
       resulting from this RFP.

RFP Rev. 9/2010                                                                               Page 3
1.8    Glossary of Terms

       Applicant
       A current or former TCA Customer that is eligible to complete and submit an application to
       the Transportation Assistance Program.

       Barrier
       A verified obstacle to participating in required work activities.

       Board of Public Works (BPW)
       A 3-member Board comprised of the Governor, Comptroller and Treasurer of the State of
       Maryland who except as provided in State Finance and Procurement Article, §12-101,
       Annotated Code of Maryland, may control all procurement by State agencies.

       Case Manager
       The Case Manager is the individual at the local Department of Social Services who is
       responsible for the determination of the Customer’s eligibility for public assistance
       programs including TCA, Food Stamps and Medical Assistance. The Case Manager
       reviews the Customer’s information for continued program eligibility and
       participation/cooperation with assigned work activities.

       Core Federal Work Activities
       A work activity in which a Customer must participate for a minimum of twenty (20) hours
       weekly prior to any additional assignments, so that the Customer’s total hours of
       participation can be counted in the federal participation rate calculation. The core work
       activities are unsubsidized employment (WEJ), subsidized employment (WSU/WSP), on-
       the-job training (OJT), work experience program (WEX), community service (WEM),
       vocational education and training (BEV), and job search/job readiness (JBS). Both
       vocational education and training and job readiness/job search are time limited and do not
       count toward the twenty (20) hour core activity requirement once those time limits are
       reached. All non- exempt adults must participate in at least 20 hours of Core Work
       Activities.

       Code of Federal Regulations (CFR)
       A codification of the general and permanent rules published in the Federal Registry by the
       Executive departments and agencies of the Federal government.

       Code of Maryland Regulations (COMAR)
       COMAR is published by the Maryland Secretary of State, Division of State Documents for
       implementing State law. Title 21 governs State procurement procedures. Title 07 governs
       all programs under the Department of Human Resources.

       Customer
       Customer means a former or current TCA recipient.



RFP Rev. 9/2010                                                                                Page 4
       Department of Human Resources (DHR)
       As Maryland’s fourth largest State agency, the Department serves families and individuals
       who, due to financial hardship, disability, age, chronic disease, or any other cause, need
       help in obtaining the basic necessities of food and shelter. Children in particular are the
       concern of day care, foster care, adoption, and protective services that also extend to
       vulnerable adults. DHR directs State programs for homeless persons, migrant workers,
       victims of crime and women who are displaced, battered or assaulted. The Department also
       administers federally funded programs such as Child Support, Family Investment, Food
       Supplement Program, and Medical Assistance.

       Deficit Reduction Act of 2005 (DRA)
       On February 8, 2006, the Deficit Reduction Act of 2005 (Pub. L.109-171) was signed into
       law. It includes provisions to reauthorize TANF and build on this program’s success. The
       new law addresses the needs of families by maintaining the program’s overall funding and
       basic structure, while focusing on increased efforts to build stronger families through work,
       job advancement, and research on healthy marriage and responsible fatherhood programs.

       Eligible TANF Customer
       A TANF Customer is an individual that meets the technical and financial eligibility
       requirements in order to receive Temporary Cash Assistance (TCA).

       Family Investment Administration (FIA)
       FIA oversees programs that provide benefits, job readiness, job placement, and support
       services to eligible Maryland constituents. These services are offered through State and
       County funding agencies and the twenty-four (24) local Departments of Social Services,
       and conform to the regulations of Title IV-A of the Social Security Act. These services
       benefit individuals receiving Temporary Disability Assistance Program (TDAP),
       Temporary Cash Assistance (TCA) and Public Assistance for Adults (PAA) benefits.

       Full-Time Employment
       Full-Time Employment is employment with work hours totaling thirty (30) or more hours
       per week.

       Lemon (automobile)
        Maryland’s Lemon Law defines a ―lemon automobile‖ as one that - ―within the warranty
       period‖, (1) four repair attempts, nonconformity still exists; (2) out of service for 30 or
       more days; or (3) one repair attempt to a braking or steering system failure plus notice and
       unsuccessful opportunity to cure.

       Local Departments of Social Services (LDSS or DSS or local Department)
       DHR administers social services programs in Maryland through the local Departments of
       Social Services in the twenty-four (24) local jurisdictions (Counties) including the
       Baltimore City Department of Social Services and the Montgomery County Department of
       Health and Human Services.



RFP Rev. 9/2010                                                                               Page 5
       Proprietary
       Proprietary refers to ownership or characteristics relating to ownership. It describes all the
       rights that an owner of property can exercise. Proprietary articles are items that are
       manufactured and marketed under an exclusive right.

       Subsidized Employment
       Subsidized Employment is employment in which government funds are used to directly
       subsidize the participant’s wages.

       Transportation Assistance Program (TAP)
       A statewide project that will procure contractual services for the acquisition of vehicles for
       TCA Customers at minimum price to the Customer. The goal of the Program is to assist
       these individuals in removing barriers to obtaining and maintaining employment.

       TAP Application Selection Committee
       The TAP Application Committee- consists of at least three (3) individuals that are
       employed by the local department of Social Services (LDSS). The Committee consists of
       the Assistant Director of the LDSS or his/her designee, a Family Investment Supervisor, a
       Lead Worker and /or a Case Manager.

       Temporary Assistance for Needy Families (TANF)
       The Personal Responsibility and Work Opportunity Reconciliation Act of 1996
       (PRWORA) created the Temporary Assistance for Needy Families (TANF) block grant.
       TANF includes both the cash assistance and welfare-to-work programs that have the
       explicit goal of moving families from welfare to work.

       Temporary Cash Assistance (TCA)
       A form of cash assistance provided to assistance units that are technically and financially
       eligible. Maryland’s time limited cash benefit to help a family move from welfare to work.
       All TCA adult and minor parent heads of household must participate in a work activity as
       soon as the case manager determines their availability for such activities.

       Unsubsidized Employment
       Employment in which the participant is paid at least minimum wage and for which no
       government funds are used to subsidize the wages earned by a participant.

       Vehicle History Report
       A report including (but not limited to): the vehicle’s identification number (VIN); the
       vehicle’s year, make and model; any accidents the vehicle has been involved in, and if so,
       when, any damages incurred and repairs made; the number of times the vehicle has been
       titled and where the vehicle has been titled; and the vehicle’s odometer history.

       Vehicle Classifications
       Compact Car - A small family car designed with economy in mind.



RFP Rev. 9/2010                                                                                 Page 6
       Minivan - Multi-purpose vehicle designed to carry a large family.

       Compact SUV - Small sport utility vehicle. These vehicles include seating for four along
       with cargo space.

       Full size - Large size car built for a large family, normally with a larger engine with lower
       fuel economy.

       Luxury - Full size auto built for style and comfort with all the extras.

       Full size SUV - Large sport utility vehicle, generally with 4-wheel drive, known for their
       poor fuel mileage.

       Sport or High Performance - Designed for Performance and handling, usually with high
       horse power, poor fuel economy.

       Pickup Truck - Work vehicle designed to carry cargo.

       Welfare Avoidance Grant
       A lump-sum cash grant is issued to assist families with an immediate financial crisis in
       hopes that they will then be able to achieve or maintain self-sufficiency.

       Work Participation Rate (WPR)
       A formula based on the number of customers participating thirty (30) hours per week per
       month, of which at least twenty-four (24) hours must be in core federal work activities.
       The number of countable recipients meeting the weekly thirty (30) hour requirement in the
       month is divided by the total number of recipients who are required to participate in work
       activities. This formula determines the Work Participation Rate. Under the Deficit
       Reduction Act, each state must meet a minimum of 50% participation.




RFP Rev. 9/2010                                                                                Page 7
                          SECTION II. GENERAL INFORMATION


2.1    Purpose

       The overall purpose of this RFP is to provide information to Offerors interested in
       preparing and submitting Proposals to meet the requirements for contractual services
       described herein.

2.2    Revisions to the RFP

       If it becomes necessary to revise this RFP before the due date for proposals, amendments
       will be provided to all prospective Offerors who were sent this RFP or otherwise are known
       by the Procurement Officer to have obtained this RFP. Amendments made after the due
       date for proposals will be sent only to those Offerors who submitted a timely proposal.

       Acknowledgment of the receipt of all amendments to this RFP issued before the proposal
       due date must accompanying the Technical Proposal. Acknowledgement of the receipt of
       amendments to the RFP issued after the proposal due date shall be in the manner specified
       in the amendment notice. Failure to acknowledge receipt does not relieve the Offeror from
       complying with all terms of any such amendment.

2.3    Cancellation of the RFP

       The State may cancel this RFP, in whole or in part, whenever this action is determined to
       be fiscally advantageous to the State or otherwise in the State’s best interest. If the RFP is
       canceled, a notice of cancellation will be provided to all prospective Offerors who were
       sent this RFP or otherwise are known by the Procurement Officer to have obtained this
       RFP.

2.4    No Bid Statement

       Vendors not responding to this solicitation are requested to submit the Notice to
       Vendors/Contractors form that includes the company information and the reason for not
       responding (i.e. too busy, cannot meet mandatory requirements, etc). This form is located
       immediately after the Key Information Summary Sheet.

2.5    Acceptance of Proposal and Terms and Conditions

       The State reserves the right to accept or reject any and all Proposals, in whole or in part,
       received in response to this RFP, or to waive or permit cure of minor irregularities to serve
       the best interests of the State of Maryland.

       By submitting a Proposal in response to this RFP, an Offeror shall be deemed to have
       accepted all the terms, conditions, and requirements set forth in this RFP unless

RFP Rev. 9/2010                                                                                 Page 8
       otherwise clearly noted and explained in its Proposal as an attachment to the
       transmittal form as required in Section 4.2 B. A Proposal that takes exception to
       these terms may be rejected.

2.6    Additional Information

       Offerors who submit Proposals may be required to provide additional information orally or
       in writing or to submit to a site inspection by State representatives in order to clarify or
       document their Proposals.

2.7    Incurred Expenses

       The State will not be responsible for any costs incurred by any Offeror in preparing and
       submitting a Proposal in response to this RFP, including making an oral presentation,
       holding discussions, making a presentation or conducting an on-site inspection. Any
       expenses incurred by State personnel or representatives for on-site inspections will be
       borne by DHR.

2.8    Economy of Preparation

       Proposals should be prepared simply and economically, providing a straightforward,
       concise description of the Offeror's Proposal for meeting the requirements of this RFP.

2.9    Alternate Proposals

       An Offeror shall not submit an alternate Proposal in response to this RFP.

2.10   Multiple Proposals

       An Offeror shall not submit more than one Proposal per Region in response to this
       RFP. As per RFP Section 1.1.3 the submission of Proposals for more than one (1)
       Region does not constitute multiple Proposals.

2.11   Contract Term (with Options to Renew)

       The Contract(s) awarded as a result of this solicitation shall be for a period of one (1) year
       with two (2) one-year options to renew that may be exercised at the sole discretion of DHR.
        The contract(s) shall begin on or about TBD March 1, 2010, and end on or about TBD
       February 28, 2012; however, if the term does not start on TBD March 1, 2010, the
       Contract(s) will still last for one (1) full year from the date of commencement, with the two
       (2) additional renewal options.

2.12   Multi-Year Contract

       A.     This is a multi-year Contract. The required services as provided for in Section III

RFP Rev. 9/2010                                                                                Page 9
              shall be provided for the entire contract period.

       B.     The Price for this service shall be as provided in the Pricing Proposal -
              Attachment A (see also Section 2.20 Payment Terms/Billing). Prices shall be the
              same throughout the entire Contract period, including option periods if exercised,
              except as provided in the Pricing Proposal.

       C.     The multi-year Contract shall be canceled automatically if funds are not
              appropriated or otherwise made available to support continuation of performance in
              any fiscal period succeeding the first.

       D.     The State’s Project Manager shall notify the Contractor on a timely basis if the
              funds are not available for the continuation of the Contract for each succeeding
              fiscal period;

2.13   Bid/Proposal Affidavit

       The Bid/Proposal Affidavit, Attachment B, must be completed by all Offerors responding
       to this RFP and submitted with their Technical Proposal. This Affidavit includes
       commercial nondiscrimination, anti-bribery, non-collusion, debarment, and financial
       disclosure and political contribution disclosure affirmations.

2.14   Corporate Registration

       All corporations doing business in Maryland are required by law to be registered with the
       State of Maryland, Department of Assessments and Taxation, Comptroller’s Office as well
       as with the Department of Labor, Licensing and Regulation and must have a resident agent.
       The resident agent must be either an individual (not the corporation itself) with an address
       within the boundaries of Maryland or a corporation which represents other corporations as
       a resident agent.

       Any potential Offeror who is not sure of resident/foreign corporate status is advised to
       contact the Maryland Department of Assessments and Taxation, at 410-767-1340
       (http://www.dat.state.md.us/). It is strongly recommended that any potential Offeror be
       completely registered prior to the due date for receipt of Proposals. Failure to do so may
       result in an otherwise successful Proposal being deemed unacceptable.

2.15   Contract Affidavit

       The Contract Affidavit (Attachment C) must be completed and submitted by the selected
       Offeror when notified of recommendation of award. This affidavit includes the certification
       of corporation registration and tax payment and a reaffirmation of the Bid/Proposal
       Affidavit.




RFP Rev. 9/2010                                                                              Page 10
2.16   Public Information Act Notice

       Offerors should give specific attention to the identification of those portions of their
       Proposals that they deem to be confidential, proprietary information or trade secrets and
       provide justification why such materials, upon request, should not be disclosed by the State
       under the Access to Public Records Act, State Government Article, Title 10, Subtitle 6,
       Annotated Code of Maryland. Offerors are advised that, upon request for this information
       from a third party, the Procurement Officer is required to make an independent
       determination as to whether the information must be divulged to the party. A blanket
       statement declaring the entire Proposal confidential is not acceptable.

2.17   Contractor's Responsibilities

       The selected Offeror(s) shall be responsible for rendering services as required by this RFP.
       All subcontractors shall be identified and a complete description of their role relative to the
       Proposal shall be included in the Offeror’s Proposal. Additional information regarding
       MBE subcontractors is provided under Sections 2.28 through 2.31.

       If an Offeror that seeks to perform or provide the services required by this RFP is the
       subsidiary of another entity, all information submitted by the Offeror, such as but not
       limited to, references and financial reports, shall pertain exclusively to the Offeror, unless
       the parent organization will guarantee the performance of the subsidiary. If applicable, the
       Offeror’s Proposal shall contain an explicit statement that the parent organization will
       guarantee the performance of the subsidiary.

2.18   Document Ownership

       In the event of Contract award, all data and documentation produced as part of the Contract
       will become the exclusive property of the Department of Human Resources, State of
       Maryland and may not be removed by an employee of the Contractor or subcontractor(s) or
       used, sold, reproduced or duplicated in any way for any purpose by the Contractor or
       subcontractor(s) without the written permission of the Department. Technical Proposals
       received from Offerors in response to this RFP and the corresponding financial Proposals
       from qualified Offerors (see COMAR 21.05.03.03 C (1) and RFP Section 5.3) will become
       the property of the Department of Human Resources, State of Maryland, and will not be
       returned to the Offeror.

2.19   General Contractual Conditions

       Any Contract resulting from this RFP shall be governed by the laws of the State of
       Maryland and shall include at a minimum all the terms and conditions set forth in the
       Services Contract (Attachment D) and Contract Affidavit (Attachment C).

       Upon award, both the Contract and the Affidavit must be completed along with witnessed

RFP Rev. 9/2010                                                                                Page 11
       signatures and dates and submitted by the recommended Contractor. The successful
       Offeror must enter its legal name in the appropriate spaces on the first page of the Contract.

2.20   Payment Terms/Billing

       Funding for any Contract(s) resulting from this RFP is dependent upon appropriations from
       the Federal Department of Health and Human Services.

2.20.1 The successful Offeror(s) shall bill the Department monthly by the 15th of each month for
       services provided in the preceding month (Monthly Invoice, Attachment P). Payment
       will be made per vehicle delivered (see Section 3.3 E) based upon the Contractor’s
       Administrative Fee for services listed in letter A below, the actual price to put the vehicle
       on the road in letter B below, the Customer’s portion of the price per vehicle in letter C
       below and if necessary the Customer’s missed payment as stated in letter D below.

       A.      Payment of Contractor’s Administrative Fee

               The Contractor will be paid an Administrative Fee that is to be inclusive of all
               services listed below required in this RFP (see Section 3.3):

                  Vehicle taxes, tags and title
                  6-Months or 12,000 Miles Warranty
                  Maryland State Inspection Fee
                  Vehicle History Report
                  Financing Services
                  Delivery Services
                  Missed Payment Notification
                  Reporting - preparation and submission of Deliverables

       B.      Payment to put the Vehicle on the Road

               Payment for the price of any vehicles delivered under this Contract must be at the
               Contractor's actual cost and evidenced by submission of the vehicle’s bill of sale
               and actual repair costs (parts and labor) in conjunction with submission of the
               Monthly Invoice. Contractors will not receive payment for donated vehicles. The
               price per vehicle to put the vehicle on the road in any contract year shall not exceed
               those listed in Section 3.1 Chart B. Offerors can propose lower prices than the not-
               to-exceed prices.

       C.      Payment from Customer

               Each Customer receiving a vehicle is responsible for paying a portion of the price
               per vehicle to put the vehicle on the road (see Section 3.3 D). The Customer’s
               portion cannot exceed 50% of the Contractor’s price to put the vehicle on the road
               or a maximum of $1,000 whichever is less. The Department is responsible for

RFP Rev. 9/2010                                                                                Page 12
               payment of the balance with submission of the Monthly Invoice.
       D.      Payment of a Customer’s Missed Payment (Contractor financed vehicles only)
               In situations where the Contractor finances the Customer’s portion of a vehicle, if
               the Customer misses a payment the Department may assist the Customer by paying
               the Contractor the Customer’s missed payment via a Welfare Avoidance Grant
               (WAG) (see Section 3.3 F). The local Department TAP Coordinator will, on a
               case-by-case basis, determine if the Contractor is to receive payment of a
               Customer’s missed payment.

2.20.2 The Department reserves the right to reduce or withhold Contract payment in the event the
       Contractor does not provide the Department with all required deliverables within the time
       frame specified in the Contract or in the event that the Contractor otherwise materially
       breaches the terms and conditions of the Contract. Withheld funds may be recouped within
       30 - 45 days after all deficiencies (deliverables and/or contract terms and conditions) are
       cured and approved by the State’s Project Manager.

2.20.3 Invoices must be addressed to:

                              Dorothy Fazeli, State Project Manager
                              Maryland State Department of Human Resources
                              Family Investment Administration
                              311 W. Saratoga Street, Room 723 G
                              Baltimore, MD 21201

       All invoices must (at a minimum) be signed and dated in addition to including the
       Contractor’s mailing address, the Contractor’s Social Security number or Federal Tax
       ID number, the State’s assigned Contract control number, the goods/services provided,
       the time period covered by the invoice, and the amount of requested payment.

2.21   e-Maryland Marketplace (eMM) Registration

       eMM is an electronic commerce system administered by the Maryland Department of
       General Services. In addition to using the DHR website (www.dhr.state.md.us) for
       transmitting the RFP and associated materials, the summary of the Pre-Proposal
       Conference, Offeror’s questions and the Procurement Officer’s responses, and addenda will
       be provided via eMM.

       In order to receive a Contract award, a vendor must be registered on eMaryland
       Marketplace. Registration is free. Go here to register: https://ebidmarketplace.com/.
       Click on "Registration" to begin the process and follow the prompts. As a registered
       vendor to eMaryland Marketplace, you will be privileged to many benefits including:

           Online Goods and Services Profile:

            You can create and maintain your company's goods and services profile with the State.

RFP Rev. 9/2010                                                                             Page 13
           Your online profile will allow you to receive solicitations issued by the State that are in
           your area of interest.

          Instant Notification of Opportunities:

           Registered vendors will receive instant, automatic notification via e-mail when a
           procurement opportunity is issued by State and Maryland local government buying
           organizations in your area of interest.

          Solicitations Online:

           You can review and respond to State and in some cases Maryland local government
           issued solicitations via the Internet without leaving your desk.

       Note: eMaryland Marketplace registration is active for one year and must be active at
             the time of Contract award. eMaryland Marketplace registration should be
             maintained thereafter in order to receive notice of future bid opportunities.

2.22   Electronic Funds Transfer (EFT)

       Electronic funds transfer will be used by the State to pay Contractor for this Contract and
       any other State payments due Contractor unless the State Comptroller’s Office grants
       Contractor an exemption. The selected Offeror shall register using the attached form
       COT/GAD X-10 Vendor Electronic Funds (EFT) Registration Request Form
       (Attachment E) upon notification of selection for award. If your organization has
       previously registered for EFT with the Comptroller’s Office, unless there has been a
       change, there is no need to re-register. If previously registered, indicate that information on
       the COT/GAD X-10 form and return the form to the Procurement Officer upon notification
       of selection for award. Any request for exemption must be submitted to the State
       Comptroller’s Office for approval at the address specified on the COT/GAD X-10 form and
       must include the business identification information as stated on the form and include the
       reason for the exemption.

2.23   Contract Type

       The Contract that results from this RFP shall be an Indefinite Quantity, Firm Fixed Unit
       Price Contract in accordance with COMAR 21.06.03.02 (A) (1) and 21.06.03.06 (A) (2).

2.24   Contract Award

       Award of a Contract(s), if any, generally will be made within 120 days after the closing
       date for submission of Proposals or the closing date for receipt of Best and Final Offers, if
       any, and will be subject to appropriate Federal and State approvals. The Contract shall be
       awarded to the qualified Offeror(s) whose Proposal is determined to be most advantageous
       to the State based on the results of the technical and financial evaluations.

RFP Rev. 9/2010                                                                                Page 14
2.25   Procurement Method

       This procurement is being conducted in accordance with COMAR Title 21.05.03,
       Procurement by Competitive Sealed Proposals.

2.26   Compliance with Law

       By submitting a Proposal in response to this RFP, the Offeror, if selected for award, agrees
       that it will comply with all Federal, State, and local laws and regulations applicable to its
       activities and obligations under the Contract. By submitting a Proposal in response to the
       RFP, the Offeror shall be deemed to represent that it is not in arrears in the payment of any
       obligation due and owing the State of Maryland or any department or unit thereof,
       including but not limited to the payment of taxes and employee benefits, and if selected for
       award, that it shall not become so in arrears during the term of the Contract.

2.27   Protests

       An Offeror may protest the proposed award or the award of a Contract for this
       procurement. Any protest must be filed in accordance with Title 15, Subtitle 2 of the State
       Finance and Procurement Article, Annotated Code of Maryland, and COMAR 21 (State
       Procurement Regulations), Subtitle 10, Administrative and Civil Remedies.

2.28   Minority Business Enterprises

       Minority Business Enterprises are encouraged to respond to this solicitation.

2.29   Minority Business Enterprise Participation

       An Offeror shall structure its procedures for the performance of the work required in this
       Contract to attempt to achieve the minority business enterprise (MBE) goal stated in this
       Request for Proposals (RFP). MBE performance must be in accordance with the MBE
       requirements as authorized by Code of Maryland Regulations (COMAR) 21.11.03.
       Contractor agrees to exercise all good faith efforts to carry out the MBE requirements set
       forth in this RFP.

2.30   Minority Business Enterprise Participation Goal(s) and Sub-Goal(s)

       A MBE subcontract participation goal of 5% of the total Contract dollar amount has
       been established for this procurement. By submitting a response to this solicitation, the
       Offeror agrees that this dollar amount of the Contract will be performed by certified
       minority business enterprises.

                 A prime Contractor – including an MBE prime Contractor – must accomplish an
                  amount of work not less than the MBE subcontract goal with certified MBE
                  subcontractors.

RFP Rev. 9/2010                                                                              Page 15
                 A prime Contractor comprising a joint venture that includes MBE partner(s) must
                  accomplish the MBE subcontract goal with certified MBE subcontractors.

2.31   Minority Business Enterprise Participation Requirements

       A.       DEFINITIONS

                As used in this Solicitation, the following words have the meanings indicated.

                1.      ―Certification‖ means a determination made by the Maryland Department of
                        Transportation (MDOT) that a legal entity is a Minority Business Enterprise.

                2.      ―MBE Liaison‖ is the employee designated to administer this Department’s
                        MBE program.

                3.      ―Minority Business Enterprise‖ or ―MBE‖ means any legal entity, other than
                        a joint venture, organized to engage in commercial transactions, that is:

                        a)     at least 51-percent owned and controlled by one or more individuals
                               who are socially and economically disadvantaged; and

                        b)     managed by, and the daily business operations of which are
                               controlled by, one or more of the socially and economically
                               disadvantaged individuals who own it. A Minority Business
                               Enterprise also includes a not-for-profit entity organized to promote
                               the interests of physically or mentally disabled individuals. A MBE
                               must be certified by MDOT in order to participate in the
                               Department’s MBE program.

       B.       OFFEROR’S AND CONTRACTOR’S RESPONSIBILITIES

                1.      Offerors agree to exercise all good faith efforts to carry out the requirements
                        set forth in this Solicitation. An Offeror shall:

                        a)     Identify specific work categories within the scope of the procurement
                               appropriate for subcontracting.

                        b)     Solicit minority business enterprises in writing at least 10 days
                               before proposals are due, describing the identified work categories
                               and providing instructions on how to bid on the subcontracts.

                        c)     Attempt to make personal contact with the MBE’s solicited and to
                               document these attempts.

                        d)     Assist MBE’s to fulfill, or to seek waiver of, bonding requirements.

RFP Rev. 9/2010                                                                                 Page 16
              2.     Each prime Contractor given solicitation documents as part of a
                     procurement under the MBE subcontract method, can obtain the electronic
                     version of the MBE Directory at www.mdot.state.md.us for purposes of
                     soliciting subcontract quotations, bids, or offers from certified MBE’s.

              3.     A minimum certified MBE participation goal has been established for this
                     procurement (see Section 2.30). Contractor agrees that at least this amount
                     of the Contract will be performed by certified MBEs.

              4.     If awarded the Contract the Contractor shall accomplish an amount of work
                     not less than the MBE subcontract goal with MDOT certified MBE
                     subcontractors.

       C.     SOLICITATION AND CONTRACT FORMATION

                    An Offeror must include with its offer a completed Certified MBE
                     Utilization and Fair Solicitation Affidavit (Attachment F) whereby:

                     1.     An Offeror acknowledges the certified MBE participation goal and
                            requests a waiver and/or commits to make a good faith effort to
                            achieve the goal, and affirms that MBE subcontractors were treated
                            fairly in the Solicitation process.

                     2.     an Offeror responds to the expected degree of Minority Business
                            Enterprise participation as stated in the solicitation, by identifying
                            the specific commitment of certified MBEs at the time of
                            submission. An Offeror shall specify the percentage of Contract
                            value associated with each MBE subcontractor identified on the
                            Certified MBE Utilization and Fair Solicitation Affidavit.

              If an Offeror fails to submit Attachment F with the offer as required, the
              Procurement Officer shall determine that the offer is not reasonably
              susceptible of being selected for award.

                    Within 10 working days from notification that it is the apparent awardee or
                     from the date of the actual award, whichever is earlier, the apparent awardee
                     must provide the following documentation to the Procurement Officer:

                     a)     Outreach Efforts Compliance Statement (Attachment G)

                     b)     Subcontractor Project Participation Certification (Attachment
                            H)

                     c)     If the apparent awardee believes a waiver (in whole or in part) of the

RFP Rev. 9/2010                                                                               Page 17
                            overall MBE goal or of any sub goal is necessary, it must submit a
                            fully documented waiver request (see below) that complies with
                            COMAR 21.11.03.11 (see Section D. Waiver).

                     d)     Any other documentation required by the Procurement Officer to
                            ascertain Offeror responsibility in connection with the certified MBE
                            participation goal.

              If the apparent awardee fails to return Attachment G and Attachment H
              within the required time, the Procurement Officer may determine that the
              apparent awardee is not responsible and therefore not eligible for Contract
              award. If the Contract has already been awarded, the award is voidable.

       D.     WAIVER

              .11 Waiver. Code of Maryland Regulations (COMAR) 21.11.03

              If for any reason, an Offeror is unable to achieve the Contract goal for certified
              MBE participation, an Offeror may request, in writing, a Waiver (Attachment I) to
              include the following:

              1.     A detailed statement of the efforts made to select portions of the work
                     proposed to be performed by certified MBEs in order to increase the
                     likelihood of achieving the stated goal;

              2.     A detailed statement of the efforts made to contact and negotiate with
                     certified MBEs including:

                     a)     The names, addresses, dates and telephone numbers of certified
                            MBEs contacted, and

                     b)     A description of the information provided to certified MBEs
                            regarding the plans, specifications, and anticipated time schedule for
                            portions of the work to be performed;

              3.     As to each certified MBE that placed a subcontract quotation or offer that a
                     Bidder considers not to be acceptable, a detailed statement of the reasons for
                     this conclusion;

              4.     A list of minority subcontractors found to be unavailable. This list should
                     be accompanied by a MBE Unavailability Certification (Attachment J)
                     signed by the minority business enterprise, or a statement from a Bidder that
                     the minority business refused to give the written certification.

       E.     AMENDMENT OF MBE DUE TO UNFORESEEN CIRCUMSTANCES

RFP Rev. 9/2010                                                                               Page 18
              Any changes to the MDOT Certified MBE Utilization and Fair Solicitation
              Affidavit prior to or after Contract execution must receive approval in
              accordance with COMAR 21.11.03.12. The apparent awardee(s) shall immediately
              notify the Procurement Officer regarding MBE changes before execution of a
              Contract. Contractors shall immediately notify the State’s Project Manager
              regarding MBE changes after execution of a Contract.

       F.     CONTRACT ADMINISTRATION REQUIREMENTS

              Contractor shall:

              1.     Submit monthly to the State Project Manager and DHR MBE Liaison a
                     report listing any unpaid invoices, over 30 days old, received from any
                     certified MBE subcontractor, the amount of each invoice and the reason
                     payment has not been made (Prime Contractor Unpaid MBE Invoice
                     Report, Attachment K).

              2.     Include in its agreements with its certified MBE subcontractors a
                     requirement that those subcontractors submit monthly to the State Project
                     Manager and DHR MBE Liaison a report that identifies the prime
                     Contract and lists all payments received from the Contractor in the
                     preceding 30 days, as well as any outstanding invoices, and the amount of
                     those invoices (Subcontractor Payment Report, Attachment L).

              3.     Maintain such records as are necessary to confirm compliance with its MBE
                     participation obligations. These records must indicate the identity of
                     certified minority and non-minority subcontractors employed on the
                     Contract, the type of work performed by each, and the actual dollar value of
                     work performed. Subcontract agreements documenting the work performed
                     by all MBE participants must be retained by the Contractor and furnished to
                     the Procurement Officer on request.

              4.     Consent to provide such documentation as reasonably requested and to
                     provide right-of-entry at reasonable times for purposes of the State’s
                     representatives verifying compliance with the MBE participation
                     obligations. The Contractor must retain all records concerning MBE
                     participation and make them available for Department inspection for a
                     period of three years after final completion of the Contract.

              5.     At the option of the procurement agency, upon completion of the Contract
                     and before final payment and/or release of retainage, submit a final report in
                     affidavit form and under penalty of perjury, of all payments made to, or
                     withheld from MBE subcontractors.


RFP Rev. 9/2010                                                                             Page 19
       NOTICE TO OFFERORS: Questions or concerns regarding the MBE requirements
       of this solicitation must be raised before the receipt of initial Proposals.

2.32   Late Payment of Subcontractors – Prompt Payment Policy

       A.     If a Contractor withholds payment of an undisputed amount to its subcontractor(s),
              DHR at its option and in its sole discretion, may take one or more of the following
              actions:

              1.     Not process further payments to the Contractor until payment to the
                     subcontractor is verified,
              2.     Suspend all or some of the Contract work without affecting the completion
                     date(s) for the Contract work,
              3.     Pay or cause payment of the undisputed amount to the subcontractor from
                     monies otherwise due or that may become due,
              4.     Place a payment for an undisputed amount in an interest-bearing escrow
                     account, or
              5.     Take other or further actions as appropriate to resolve the withheld payment.

       B.     An ―undisputed amount‖ means an amount owed by a Contractor to a subcontractor
              for which there is no good faith dispute, including any retainage withheld, and
              includes an amount withheld because of issues arising out of an agreement or
              occurrence unrelated to the Contract under which the amount is withheld.

       C.     An act, failure to act, or decision of a Procurement Officer or a representative of
              DHR, concerning a withheld payment between a Contractor and its subcontractor(s)
              under this policy directive, may not:

              1.     Affect the rights of the contracting parties under any other provision of law;
              2.     Be used as evidence on the merits of a dispute between DHR and the
                     Contractor in any other proceeding; or
              3.     Result in liability against or prejudice the rights of DHR.

       D.     The remedies enumerated above are in addition to those provided under COMAR
              21.11.03.13 with respect to subcontractors that have contracted pursuant to the
              Minority Business Enterprise program.

       E.     To ensure compliance with certified MBE subcontractor participation goals, DHR
              may, consistent with COMAR 21.11.03.13, take the following measures:

              1.     Verify that the certified MBEs listed in the MBE Participation Schedule
                     actually are performing work and receiving compensation as set for in the
                     MBE Participation Schedule.

              2.     This verification may include, as appropriate:

RFP Rev. 9/2010                                                                             Page 20
                     a.     Inspecting any relevant records of the Contractor
                     b.     Inspecting the jobsite; and
                     c.     Interviewing subcontractors and workers.
                     d.     Verification shall include a review of:

                            1)      The Contractor’s monthly report listing unpaid invoices over
                                    thirty (30) days old from certified MBE subcontractors and
                                    the reason for nonpayment; and

                            2)      The monthly report of each certified MBE subcontractor,
                                    which lists payments received from the Contractor in the
                                    preceding thirty (30) days and invoices for which the
                                    subcontractor has not been paid.

              3.     If DHR determines that a Contractor is in noncompliance with certified
                     MBE participation goals, then DHR will notify the Contractor in writing of
                     its findings, and will require the Contractor to take appropriate corrective
                     action.

                     a.     Corrective action may include, but is not limited to, requiring the
                            Contractor to compensate the MBE for work performed as set forth
                            in the MBE participation schedule.

              4.     If DHR determines that the Contractor is in material noncompliance with
                     MBE contract provisions and refuses or fails to take the corrective action
                     that DHR requires, then DHR may:

                     a.     Terminate the Contract;
                     b.     Refer the matter to the Office of the Attorney General for appropriate
                            action; or
                     c.     Initiate any other specific remedy identified by the Contract,
                            including the contractual remedies stated above regarding the
                            payment of undisputed amounts.

              5.     Upon completion of the Contract, but before final payment or release of
                     retainage or both, the Contractor shall submit a final report, in affidavit form
                     under the penalty of perjury, of all payments made to, or withheld from
                     MBE subcontractors.

2.33   Insurance Requirements

       Workers’ Compensation -- The Contractor shall maintain such insurance as necessary
       and/or as required under Workers’ Compensation Acts, U.S. Longshoremen’s and Harbor
       Workers’ Compensation Act, and the Federal Employers’ Liability Act, as well as any other
       applicable statute.

RFP Rev. 9/2010                                                                               Page 21
       The State of Maryland must be named as an Additional Named Insured on all liability
       policies (Workers’ Compensation excepted) and certificates of insurance evidencing this
       coverage must be provided within 10 working days after recommendation of award.

       The following type(s) of insurance and minimum amount(s) of coverage are required:

              Commercial General Liability
              $500,000 - General Aggregate Limit (other than products/completed operations)
              $1,000,000 – Professional Malpractice
              $100,000 - Personal and Accidental Injury Limits
              $ 10,000 - Fire Damage Limit

              Motor Vehicle Liability
              $500,000 – Aggregate Limit
              $150,000 – Each Occurrence Limit
              $ 2,500 – Medical Expense

       Current certificates of insurance will be provided to the State after contract commencement
       and from time to time, as directed by the State.

       The State shall receive written notification of non-renewal and/or cancellation from the
       issuer of the insurance policies at least forty-five (45) days before the expiration of said
       policies. Notice shall be sent to the State Project Manager. In the event the State receives a
       notice of non-renewal and/or cancellation, the Contractor must provide the State Project
       Manager with evidence of coverage at least thirty days prior to the expiration of the non-
       renewed insurance policy. Failure to provide proof of insurance may will result in the
       Contract being terminated for default.

2.34   Certification Regarding Lobbying

       Section 319 of Public Law 101-121 prohibits the use of Federal funds for lobbying Federal
       officials, including members of Congress, in conjunction with a specific Contract,
       continuation, renewal, amendment, or modification of any Federal Contract, grant, loan, or
       cooperative agreement. The law also requires the disclosure of lobbying efforts using other
       than Federal funds. Each Proposal must include a completed Certification Regarding
       Lobbying (Attachment M).

2.35   Oral Presentations

       Offerors who submit a Proposal in response to this RFP may be required to make an oral
       presentation of the Proposal to the Evaluation Committee, possibly on short notice. All
       representations made by an Offeror during an oral presentation must be reduced to writing.
       All such written representations will become part of the Offeror’s Proposal and are binding
       if the Contract is awarded. The time and location for this oral presentation will be

RFP Rev. 9/2010                                                                              Page 22
       scheduled by the Procurement Officer. The oral presentation will assist the Evaluation
       Committee with its ranking of the Technical Proposal.

2.36   Living Wage Requirements

       A solicitation for services under a State contract valued at $100,000 or more may be subject
       to Title 18, State Finance and Procurement Article, Annotated Code of Maryland.
       Additional information regarding the State’s Living Wage requirement is contained in
       (Attachment N) entitled Living Wage Requirements for Service Contracts and
       Affidavit of Agreement. If the Offeror fails to complete and submit the required Living
       Wage Affidavit, the State may determine an Offeror to be not responsible.

       Effective September 27, 2010, Contractors and Subcontractors subject to the Living Wage
       Law shall pay each covered employee at least $12.28 per hour* if State Contract
       services valued at fifty percent (50%) or more of the total value of the Contract are
       performed in the Tier 1 Area. If State contract services valued at fifty percent (50%) or
       more of the total contract value are performed in the Tier 2 Area, an Offeror shall pay each
       covered employee at least $9.23 per hour*. The specific Living Wage rate is determined
       by whether a majority of services take place in a Tier 1 Area or Tier 2 Area of the State.
       The Tier 1 Area includes Montgomery, Prince George’s, Howard, Anne Arundel, and
       Baltimore Counties, and Baltimore City. The Tier 2 Area includes any county in the State
       not included in the Tier 1 Area. If the employees who perform the services are not located
       in the State, the head of the unit responsible for a State Contract pursuant to §18-102 (d)
       shall assign the tier based upon where the recipients of the services are located.

       The Living Wage Tier determinations for Contract(s) resulting from this solicitation are as
       follows for both the base and two (2) one-year option periods, if exercised:

       Tier 1

                North Central Region
                Baltimore City, Baltimore County, Carroll, Frederick, Howard, Montgomery
                and Washington counties

                Southern Region
                Anne Arundel, Calvert, Charles, Prince George’s and St. Mary’s counties

       Tier 2

                Susquehanna Region
                Cecil and Harford counties

                Upper Eastern Shore Region
                Caroline, Dorchester, Kent, Queen Anne’s and Talbot counties


RFP Rev. 9/2010                                                                             Page 23
              Lower Eastern Shore Region
              Somerset, Wicomico and Worcester counties

              Western Region
              Allegany and Garrett counties

       Additional Living Wage information pertaining to reporting obligations may be
       found by going to the Maryland State Department of Labor, Licensing and
       Regulations (DLLR) website http://www.dllr.state.md.us/ and clicking on Living
       Wage.

       *NOTE: The Living Wage rates are subject to annual adjustment by DLLR.
       However, the Contractor's prices under the contract may not change because of any
       Living Wage adjustments.

2.37   Hiring Agreement

       By submitting a Proposal in response to this solicitation, the Offeror agrees to execute and
       comply with the enclosed Maryland Department of Human Resources (DHR) Hiring
       Agreement (Attachment O). The Hiring Agreement is to be executed by the Offeror and
       delivered to the Procurement Officer within ten (10) business days following the receipt of
       notice by the Offeror that it is being recommended for Contract award. The Hiring
       Agreement will become effective concurrently with the award of the Contract.

2.38   Confidentiality

       Except in accordance with a court order, neither Party shall use or disclose any information
       concerning a recipient of the services provided under this agreement for any purposes not
       directly connected with the administration of such services, except upon written consent of
       the Party providing the information and the recipient or his or her responsible parent,
       guardian, or legal representative or as required in §10-611 et. Seq., State Government
       Article and Article 88A, Sections 6 and 6A, Maryland Annotated Code and COMAR
       07.01.07

       Nothing in this Contract shall prevent the Parties from using and disclosing statistical data
       derived from information concerning a recipient of the services provided under this
       Contract so long as that statistical data does not identify any recipient of such services.


2.39   False Statements

       Offerors are advised that Section 11-205.1 of the State Finance and Procurement Article of
       the Annotated Code of Maryland provides as follows:

       (a)    In connection with a procurement Contract a person may not willfully;

RFP Rev. 9/2010                                                                               Page 24
              (1)     falsify, conceal, or suppress a material fact by any scheme or device;
              (2)     make a false or fraudulent statement or representation of a material fact; or
              (3)     use a false writing or document that contains a false or fraudulent statement
                      or entry of a material fact.

       (b)    A person may not aid or conspire with another person to commit an act under
              subsection (a) of this section.

       A person who violates any provision of this section is guilty of a felony and on conviction
       is subject to a fine not exceeding $20,000 or imprisonment not exceeding five (5) years or
       both.




        “THE REMAINDER OF THIS PAGE IS INTENTIONALLYLEFT BLANK”




RFP Rev. 9/2010                                                                              Page 25
                              SECTION III. SPECIFICATIONS


3.1    Background

       The State of Maryland is looking to provide low income TANF Customers with MD State
       inspected vehicles, enabling them to obtain/retain employment and become increasingly
       self-sufficient. Customers applying for vehicles must have a job or job offer. Local
       Departments of Social Services determine the criteria for participant eligibility in the
       Transportation Assistance Program.

       The Personal Responsibility and Work Opportunity Reconciliation Act of 1996
       (PRWORA), which created the TANF Program, has expanded the opportunities States have
       to develop and implement creative and innovative strategies to move families from welfare
       into lasting employment. The 1996 Federal Welfare Reform Act recognized that
       transportation would be a major obstacle in assisting TANF-eligible individuals with
       obtaining employment.

       On December 21, 2005, Congress passed the Deficit Reduction Act of 2005 (DRA) that
       reauthorized the TANF block grant program for five years. This legislation requires States
       to meet much higher work participation rates. The lack of transportation has been identified
       as a barrier to employment. Therefore, in an effort to increase work participation rates,
       DHR intends to provide assistance to its Customers in obtaining transportation.

       In October 2008 the Annie Casey Foundation sponsored a national roundtable in Baltimore,
       Maryland that addressed the importance of reliable transportation for strong communities
       and a healthy economy. The issues surrounding car purchasing and dealer financing were
       addressed. The research conducted for this roundtable can be reviewed at
       http://www.mobilityagenda.org/carfinancing.

       Despite car ownership costs, including insurance, repairs and fuel, the majority of even the
       poorest Americans own cars, according to U.S. Census data—and for good reason. In this
       country, life without a car can be difficult at best and unmanageable at worst. Even cities
       with solid public transportation networks are set up to do one thing well: move people in
       and out of central business districts. Employers cite transportation problems as the second-
       most common reason for losing entry-level workers.

       In the past, five (5) LDSS’ operated various local transportation assistance programs via
       small procurement (less than $25,000) contracts or grants. In some instances vehicles were
       purchased via auction. Customers were provided income-friendly financing and repair
       options. In some instances customers were given vehicles free-of charge that had been
       refurbished by students from a local school. In other instances customers paid a reasonable
       fee for the vehicle and repair costs. The average number of vehicles purchased per year per
       LDSS was eleven (11) for 2008 (55 total) and fourteen (14) for 2009 (70 total). As of
       September 2010, the number of vehicles purchased has been 36 total. Chart A depicts the

RFP Rev. 9/2010                                                                              Page 26
       overall average price per vehicle and overall average price for repairs per vehicle resulting
       from these 5 programs.

       CHART A

                                                           LDSS Average Prices Based on Past
                      Service Category                               Experience
                                                                FY 08                  FY 09
        Average Per Vehicle Price                               $3,500                 $3,600
        Average Price for Repairs Per Vehicle                   $1,800                 $1,600
                          TOTAL                                 $5,300                 $5,200

       For purposes of this solicitation and resulting Contract(s) the following price per-
       vehicle (unless the vehicle is donated) and price for repairs per vehicle (if any) in
       Chart B shall not be exceeded. The prices in Chart B are based on national averages
       plus inflation. Offerors can propose lower prices than these not-to-exceed prices.
       CHART B

                                                           Not-to Exceed Prices
             Service Category
                                              FY 11                FY 12                FY 13
        Price Per Vehicle                     $3,600               $4,000               $4,500
        Price for Repairs                     $2,000               $2,200               $2,400
                  TOTAL                       $5,600               $6,200               $6,900
       The purpose of this solicitation is to provide the link between car ownership and economic
       success for our TCA families by entering into a statewide contract(s) that will provide the
       State’s TCA Customers with greater access to vehicle ownership.

3.2    Objective

       The objective of this RFP is to obtain a Contractor to provide eligible TCA Customers
       with affordable transportation in order to obtain or maintain employment leading to
       independence from State and Federal assistance programs.

3.3    Scope of the Project

       The Family Investment Administration (FIA) is looking for a Contractor or Contractors to
       provide eligible TANF Customers with safe and reliable MD State inspected motor
       vehicles for purchase at or below market value in order to maintain or accept employment.
       The following types of vehicles are acceptable: compact cars, midsized cars, Minivans,
       small/midsized pickup trucks and small SUVs. The following types of vehicles are not
       acceptable: luxury cars, full-size cars, large SUVs, Full size Pickup Trucks, Sport or High
       Performance vehicles. Additional related services are necessary as outlined below to assist
       TANF Customers.

RFP Rev. 9/2010                                                                               Page 27
       A.     Referral Process

              Each local Department is responsible for creating the eligibility criteria for its
              Customers to participate in the Transportation Assistance Program (TAP). On a
              monthly basis, local Department staff designated to serve on a TAP Application
              Selection Committee will review and approve applications for eligibility. Eligible
              Customers are responsible for providing: proof of employment, and a copy of a
              valid Driver’s license.

              Once a Customer is approved, the local Department TAP Coordinator will forward
              to the Contractor each completed and approved Referral Form (Attachment Q).
              The Contractor shall contact the Customer no later than five (5) calendar days after
              receipt of the Referral Form to assist the Customer with the selection of a vehicle,
              obtaining financing and scheduling the vehicle delivery date. Once the Customer
              has the Vehicle Identification Number (VIN), the local Department staff will ensure
              that the Customer obtains car insurance.

              A list of the local Department TAP Coordinators will be provided to the Contractor
              at the Post Award Orientation Conference (Section 3.7).

       B.     Vehicle Selection

              The Contractor shall strive to match the Customer with a vehicle that best fits the
              Customer’s needs based on the Customer’s income and family size.

       C.     Vehicle Acquisition

              1.     The Contractor is responsible for:

                     a.      Obtaining the vehicle;
                     b.      Paying for vehicle taxes and obtaining the tags and title
                     c.      Making repairs;
                     d.      Providing a 6-Month or 12,000 Miles Warranty (Attachment R);
                             and
                     d.      Ensuring that all vehicles have passed a Maryland State Motor
                             Vehicle inspection.

              2.     Vehicles used in TAP must meet the following criteria:

                     a.      Must not be more than nine (9) years old based on the date of
                             manufacture;
                     b.      Have 90,000 miles or less;
                     c.      Have a Certified Title, no salvaged or rebuilt titles issued;
                     d.      No FEMA Flood advisory on vehicle;

RFP Rev. 9/2010                                                                              Page 28
                     e.      Must have all manufacturer recall repairs made;
                     f.      Not a vehicle that has been determined to be a ―lemon automobile;‖
                     g.      Not a stolen vehicle;
                     h.      Not have current damage to the body, interior, or inner workings,
                             other than normal wear and tear; and
                     i.      Not have been used as a Police, Taxi or Fleet Vehicle.

                     NOTE: FIA will not pay for vehicles that do not meet the above
                           criteria.

              3.     The Contractor is also responsible for providing each Customer a Carfax
                     Vehicle History Report. Each Report should be no more than fifteen (15)
                     days old prior to the transfer of title to the new owner. The Report is to
                     include, at a minimum, the following information:

                     a.      The vehicle identification number (VIN)
                     b.      The vehicle’s year, make and model
                     c.      If the vehicle has been in an accident (and, if so, when, damages
                             incurred and repairs made)
                     d.      How many times the vehicle has been titled
                     e.      The vehicle’s odometer history
                     f.      Manufacture recalls and safety issues

       D.     Financing

              Each Customer receiving a vehicle is responsible for paying a portion of the
              Contractor’s price to put the vehicle on the road. The Customer’s portion cannot
              exceed 50% of the Contractor’s price to put the vehicle on the road or a maximum
              of $1,000 - whichever is less. The Customer may pay part of his/her portion or the
              entire portion at the time of vehicle selection. The Contractor may choose to finance
              the vehicles or secure financing for Customers from a Maryland State approved
              financial institution. If the Contractor chooses to finance the Customer’s vehicle, it
              cannot charge more than the U.S. Federal Reserves’ prime interest rate for used cars
              found @ www.bankrates.com/auto.aspx, not to exceed 10%.

       E.     Delivery

              The Customer is to take possession of the vehicle within thirty (30) business days
              after referral to the Contractor(s). The Contractor is responsible for ensuring that, at
              the time of delivery, the interior and exterior of the car is clean, free of debris, the
              gas tank is full, and all documentation of ownership (payment of taxes, title, tags
              and registration), current vehicle history report, MD State inspection certificate,
              financing, owners’ maintenance manual, etc. are provided to the Customer. A
              Customer’s failure to pick up the vehicle within thirty (30) business days after
              referral to the Contractor may result in the vehicle being forfeited to another

RFP Rev. 9/2010                                                                               Page 29
              approved applicant.
       F.     Missed Payment Notification/Repossession

              1.    Loans financed by a Financial Institution. Any missed payments made by
                    the Customer are addressed in accordance with the loan conditions agreed to
                    between the Customer and the Financial Institution.

              2.    Loans financed by the Contractor. After a Customer misses a car payment
                    in accordance with the loan agreement, the Contractor notifies the local
                    Department TAP Coordinator, in writing via certified mail, within 24 hours
                    after knowledge of the missed payment to allow the Customer and the TAP
                    Coordinator time to determine if a one-time only Welfare Avoidance Grant
                    (WAG) can be issued to cover the missed payment. If it is determined that a
                    WAG will be provided, within 30 days after receipt of the Missed Payment
                    Notification (Attachment S), payment will be made to the Contractor for
                    the amount of the principal and interest of the first missed payment and no
                    late fee is incurred. If it is determined that a WAG is not feasible, the
                    Customer is allowed up to a thirty (30) calendar day grace period from the
                    date of the first missed payment to make payment. If the Customer does not
                    meet the thirty (30)-calendar day grace period, the Contractor may impose a
                    late fee not to exceed $15.00. If a Customer misses a second car payment,
                    the Contractor may impose any remedies available pursuant to the loan
                    agreement regarding missed payments, including repossession of the
                    vehicle.

       G.     Reporting

              1.    Monthly Statistical Report

                    The Contractor shall submit to the State Project Manager, a Monthly
                    Statistical Report (Attachment T) by the 15th of each month detailing the
                    following for the preceding month’s activities:

                    a.     Number of referrals received delineated by Region/Jurisdiction
                    b.     Contractor financing provided (interest rate, terms of loan)
                    c.     Monthly loan payment per Customer if Contractor is providing
                           financing.
                    d.     Number of vehicles the Contractor has provided to Customers.
                    e.     Number of vehicles returned (Customer’s name, LDSS and reason
                           vehicle was returned)
                    f.     Number of vehicles repossessed and reason for repossession


              2.    Ad Hoc Reports


RFP Rev. 9/2010                                                                         Page 30
                      FIA may request additional ad hoc reports from the Contractor on a periodic
                      basis, not to exceed five (5) ad hoc reports annually. Ad hoc reports are due
                      within ten (10) days after receipt of a written request from the State’s Project
                      Manager, and may include a narrative report of the Program’s successes and
                      failures, and statistical data on vehicles supplied as the result of this
                      Contract.

3.4    Requirements

       A.     Offeror Requirements

              All non-profit and private for- profit Offeror’s are welcome to submit a Proposal in
              response to this solicitation. Offeror(s) that are Used Car Dealers must be licensed
              as a State of Maryland Used Motor Vehicle Dealer.

       B.     Contractor Requirements

              The Contractor shall:

              1.      Provide all services outlined in Section 3.3 as follows:

                      a.     Referral
                      b.     Vehicle Selection
                      c.     Vehicle Acquisition
                      d.     Financing (optional)
                      e.     Delivery
                      f.     Missed Payment Notification (Contractor financed vehicles only)
                      g.     Reporting (Monthly Statistical and Ad Hoc)

              2.      Provide a letter of commitment for any subcontracts that describes the roles
                      and responsibilities of each subcontractor in regards to any services to be
                      provided under this solicitation.

3.5    Deliverables

       A.     The following Deliverables shall be submitted to the State Project Manager (RFP
              Section 1.7) by the 15th of the month for activity in the preceding month unless
              otherwise stated:

              1.      Monthly Invoice (Attachment P)

              2.      Missed Payment Notification Form (Attachment S) – due within 24 hours
                      after knowledge of any missed payment (for Contractor financed vehicles
                      only).



RFP Rev. 9/2010                                                                               Page 31
              3.      Monthly Statistical Report (Attachment T)
              4.      Ad Hoc Reports due within ten (10) business days after receipt of a written
                      request.

              5.      Prime Contractor Unpaid MBE Invoice Report (Attachment K). This
                      form is simultaneously due to the DHR MBE liaison whose address is on the
                      form.

              6.      Subcontractor Payment Report (Attachment L). This form is
                      simultaneously due to the DHR MBE liaison whose address is on the form.

              7.      Renewed Certificate of Insurance if it expires prior to the expiration of
                      this Contract (see RFP Section 2.33).

              8.      Quarterly Report of Economic Benefits – See Section 4.2 K, 3rd
                      paragraph – due by the 15th of the month following the close of each
                      quarter beginning the Contract’s start date. The Report must include the
                      Contractor’s name, Contract number, period of performance and specific
                      benefit(s) realized as identified in the Contractor’s Proposal.

3.6    Contractor's Project Manager

       The Contractor shall designate an individual to serve as the Contractor’s Project Manager.
       The Contractor’s Project Manager shall be available to discuss and/or report on the day-to-day
       operations of the project as well as attend any meetings pertaining to the same. The
       Contractor’s Project Manager will be notified in advance of meeting dates, times and
       location(s).

3.7    Post-Award Orientation Conference

       Within two (2) weeks after BPW approval, the State’s Project Manager, the Contractor
       and/or the Contractor’s Project Manager, Contractor’s subcontractor(s) and any other State
       or Contractor staff deemed appropriate shall attend a Post-Award Orientation Conference.
       The purpose of the Post-Award Orientation Conference is to discuss service delivery,
       invoice processing, monitoring and other Contract terms and conditions. The date, time
       and location of the Post-Award Orientation Conference will be indicated to the successful
       Offeror(s) at the time of award notification.




RFP Rev. 9/2010                                                                              Page 32
            SECTION IV. REQUIREMENTS FOR PROPOSAL PREPARATION


4.1    Two Volume Submission

       The selection procedure for this procurement requires that the technical evaluation and
       ranking of Proposals be completed before Financial Proposals are distributed to the
       Evaluation Committee. Consequently, each Proposal shall be submitted as two separate
       enclosures as indicated in Sections 4.3 (Volume I – Technical Proposal) and 4.4 (Volume II
       – Financial Proposal).

       An original, to be so identified and five (5) copies of the Technical Proposal and Financial
       Proposal must be received by the Procurement Officer by 2:00 PM, November 5, 2010, in
       order to be considered.

       Whether an Offeror is proposing to serve one (1) Region, multiple Regions or the
       entire State only one (1) complete Technical Proposal (Volume I) shall be submitted-
       addressing all aspects of this RFP - in a single sealed envelope labeled as instructed
       below. Separate Pricing Proposals (Volume II) must be submitted for each Region an
       Offeror is proposing to serve. Offerors proposing to serve multiple Regions or the
       entire State can submit all Pricing Proposals in a single sealed envelope labeled as
       instructed below. Technical Proposals and Financial Proposals cannot be submitted
       in the same sealed envelope. Each envelope must be labeled as follows:

                     NAME OF OFFEROR:
                     VOLUME I - Technical Proposal or VOLUME II - Pricing Proposal
                     NAME OF REGION, REGIONS or say ENTIRE STATE
                     SEALED PROPOSAL – Department of Human Resources
                     Transportation Assistance Program
                     Agency Control Number: FIA/TAP-11-001-S
                     PROPOSAL DUE DATE & TIME: November 5, 2010 / 2:00 PM
                     PROCUREMENT OFFICER: Joseph Sorrells
                     ROOM: 946

4.2    Volume 1 - Technical

       The Technical Volume shall be prepared in a clear and precise manner. It shall address all
       appropriate points of this RFP except the price information. This volume shall contain the
       following sections in the following:

       A.     Checklist

               A Checklist (Attachment V) is to be completed and initialed by the Offeror to
              ensure all aspects of the RFP were addressed. The Checklist also shows the order
              of placement for each component of the Offeror’s Proposal, in accordance with this
              part (Section IV Proposal Preparation) of the RFP.

RFP Rev. 9/2010                                                                              Page 33
       B.     Transmittal Form

              A Transmittal Form (Attachment U) shall accompany the Proposal. The purpose
              of this form is to transmit the Proposal. The form shall contain the title of the
              solicitation, the Offeror’s full legal name as registered with the State Department of
              Assessments & Taxation (SDAT), federal tax identification number and address. If
              the Offeror is registered with eMaryland Marketplace, include the eMM number on
              the form. The form shall be signed by an individual who is authorized to bind the
              Offeror to all statements, including services and prices, contained in the Proposal.
              The form shall also acknowledge any addenda to the RFP that were received.

              An Offeror shall be deemed to have accepted all the terms, conditions, and
              requirements set forth in this RFP unless otherwise clearly noted as an
              attachment to the transmittal letter. A Proposal that takes exception to these
              terms may be rejected.

       C.     Table of Contents

              All pages of the Proposal shall be consecutively numbered with the exception of the
              Transmittal Form and Checklist.

       D.     Offeror Requirements/Qualifications (see Section 3.4. A)

              As part of this section the Offeror is to provide a detailed description of its
              organization and the types of programs and/or services it provides. The Offeror
              shall describe in detail any related experience providing services of a similar nature
              and include any licenses, certificates, etc. required to substantiate that Offeror is a
              Used Car Dealer.

       E.     Understanding the Problem:

              This section shall contain the Offeror's analysis of the environment in which the
              proposed work or solution will be implemented It shall demonstrate the Offeror’s
              understanding of the economic conditions of this State, the needs of the families
              who will benefit from the Offeror’s services in the Region(s) the Offeror proposes
              serving, and the need to maintain low prices regarding vehicle acquisition,
              maintenance and interest rates for financing (see Sections 3.1 and 3.2).

       F.     Proposed Services

              This section shall contain the Offeror's proposed Work Plan (described in detail) to
              achieve the Contractor Requirements of this RFP Section 3.4 B. Any special
              equipment requirements or approaches shall also be explained in this section. This
              section shall also be prepared in the same sequence as Section 3.4.B as follows:



RFP Rev. 9/2010                                                                               Page 34
              1)    Referral (see Section 3.3 A)

              2)    Vehicle Selection (see Section 3.3 B)

              3)    Vehicle Acquisition (see Section 3.3 C) - describe in detail procedures to
                    fulfill vehicle acquisition requirements to include how the Offeror plans to
                    obtain vehicles for the TAP Program (describe in detail any program
                    whereby the Offeror accepts and refurbishes donated vehicles).

              4)    Financing (see Section 3.3 D) – describe in detail procedures for financing
                    car payments to include the method used to determine how much, if any, of
                    the loan the Customer will be required to repay. If a loan program is used,
                    outline the criteria used to determine loan approval and repayment terms,
                    including any assistance to Customers with obtaining a loan if the Offeror is
                    not the financier (if applicable, include the name(s) of any State approved
                    financial institutions the Offeror has collaborated with for Customers to
                    obtain low rate financing). Indicate the lien holder and describe
                    repossession procedures for loan defaults.

              5)    Delivery (see Section 3.3 E) - describe in detail procedures to include the
                    Contractor’s approach to ensure that Customers receive timely coordinated
                    services within the thirty (30) day time frame.

              6)    Missed Payment Notification/Repossession (see Section 3.3 F)

              7)    Reporting /Ad Hoc Reports (see Section 3.3 G)

              8)    Subcontracts (see Section 3.4 B 2) – include letters of commitment from
                    subcontractors that describes the role and responsibility of each regarding
                    any services being provided under this RFP, as well as a schedule for
                    utilizing and making payment to subcontractors for services rendered.

              9)    Deliverables (see Section 3.5) – describe in detail the Offeror’s procedures
                    to ensure the accurate completion and timely submission of Deliverables to
                    both the State’s Project Manager and Customer.

              10)   Contractor’s Project Manager (see Section 3.6) – include the Project
                    Manager’s name, telephone and fax numbers and e-mail address on the
                    Transmittal Form (Attachment V). Describe here any related training and/or
                    experience the Contractor’s Project Manager possesses.

              11)   Post Award Orientation Conference (see Section 3.7) – Offeror must
                    acknowledge its attendance and the attendance of its Project Manager and
                    subcontractor(s) at this Conference.



RFP Rev. 9/2010                                                                            Page 35
       G.     Key Personnel

              This section shall include job descriptions and individual resumes for personnel
              designated by the Offeror as being its Key Personnel (to include the Contractor’s
              Project Manager and subcontractors) who are to be assigned to this project if the
              Offeror is awarded a Contract. The Key Personnel identified in the Offeror's
              Proposal are considered to be essential to the work being performed under this
              RFP. Indicate the role or assignment that each individual is to have in this project.
              Prior to diverting any of the specified individuals to assignments other than this
              project, the Contractor selected shall notify the Department of its intent at least
              thirty (30) days in advance and shall submit justification, including proposed
              substitutions, in sufficient detail to permit evaluation of the impact on the project.
              No diversion shall be made by the Contractor without the written consent of the
              Department. Replacement of any personnel, including personnel who leave the
              employment of the Contractor, shall be with personnel of equal ability,
              qualifications and experience.

       H.     References

              The Offeror shall supply three (3) business or professional reference letters (no
              more than 3 years old) to support the Proposal. Reference letters (if professional
              must be on business stationary) shall be submitted by the reference source directly
              to the Offeror in a separately sealed envelope for inclusion with the Offeror’s
              Proposal. Reference letters should include the solicitation number, Offeror’s name
              (company name also) and speak to the Offeror’s qualifications, character, service
              provided (when performance occurred, dollar value, whether contract requirements
              were met on time and in budget, were contract goals met), etc. Reference letters
              shall also include a contact name, telephone number and preferably e-mail address.

              The State shall have the right to contact any reference of its choosing as part of the
              evaluation process, including references not provided by the Offeror but otherwise
              known by the Department. The State will notify the Offeror of any references
              contacted who were not identified by the Offeror.

              NOTE: References from DHR Personnel are not acceptable.

       I.     Other State of Maryland Contracts

              As part of its offer, each Offeror is to provide a list of all Contracts with any entity
              of the State of Maryland that it is currently performing or which have been
              completed within the last five (5) years. For each identified Contract the Offeror is
              to provide:

              1.     The State contracting entity
              2.     A brief description of the services/goods provided

RFP Rev. 9/2010                                                                                 Page 36
              3.     The dollar value of the Contract
              4.     The term of the Contract
              5.     The State employee contact person (name, title, telephone number and if
                     possible e-mail address)
              6.     Whether the Contract was terminated before the end of the term specified in
                     the original Contract, including whether any available renewal option was
                     not exercised.

              Information obtained regarding the Offeror’s level of performance on State
              Contracts will be considered as part of the experience and past performance
              evaluation criteria of the RFP.

       J.     Financial Responsibility and Stability

              This section shall contain information to show that the Offeror has the capacity in
              all respects to perform fully the Contract requirements and the fiscal integrity and
              reliability to assure good faith performance. Examples of information that can be
              used to demonstrate requisite responsibility and stability include:

              1.     Audited financial statements (for Offeror only) for the past three (3) years,
              2.     Dunn and Bradstreet report and rating,
              3.     Line of Credit, or
              4.     Evidence of adequate working capital.

              If an Offeror that seeks to perform or provide the services required by this RFP is
              the subsidiary of another entity, all information submitted by the Offeror, such as
              but not limited to, references and financial reports, shall pertain exclusively to the
              Offeror, unless the parent organization will guarantee the performance of the
              subsidiary. If applicable, the Offeror’s Proposal shall contain an explicit statement
              that the parent organization will guarantee the performance of the subsidiary.

              In addition, the Offeror shall describe any docketed or adjudicated civil or criminal
              litigation that could have a financial impact on the company.

              All financial information that is not otherwise publicly available, received in
              response to this section will be maintained as confidential information releasable
              only to those evaluating the technical Proposal.

       K.     Economic Benefit to the State of Maryland

              Offerors shall submit with their proposal a narrative describing benefits that will
              accrue to the Maryland economy as a direct or indirect result of their performance
              of this Contract. Proposals will be evaluated to assess the benefit to Maryland’s
              economy specifically offered.



RFP Rev. 9/2010                                                                               Page 37
              Proposals that identify specific benefits as being contractually enforceable
              commitments will be rated more favorably than proposals that do not identify
              specific benefits as contractual commitments, all other factors being equal.

              Offerors shall identify any performance guarantees that will be enforceable by the
              State if the full level of promised benefit is not achieved during the contract term.

              As applicable, for the full duration of the Contract, including any renewal
              period, or until the commitment is satisfied, the Contractor shall provide to the
              Procurement Officer or other designated agency personnel reports of the
              actual attainment of each benefit listed in response to this section. These
              benefit attainment reports shall be provided quarterly, unless elsewhere in
              these specifications a different reporting frequency is stated.

              Please note that in responding to this section, the following do not generally
              constitute economic benefits to be derived from this Contract:

              1. generic statements that the State will benefit from the Offeror’s superior
                 performance under the Contract;
              2. descriptions of the number of Offeror employees located in Maryland other than
                 those that will be performing work under this Contract; or
              3. tax revenues from Maryland based employees or locations, other than those that
                 will be performing, or used to perform, work under this Contract.

              Discussion of Maryland based employees or locations may be appropriate if the
              Offeror makes some projection or guarantee of increased or retained presence based
              upon being awarded this Contract.

              Examples of economic benefits to be derived from a Contract may include any of
              the following. For each factor identified below, identify the specific benefit and
              contractual commitments and provide a breakdown of expenditures in that category:

              1. The Contract dollars to be recycled into Maryland’s economy in support of the
                 Contract, through the use of Maryland subcontractors, suppliers and joint
                 venture partners.

              2. The number and types of jobs for Maryland residents resulting from the
                 Contract. Indicate job classifications, number of employees in each
                 classification and the aggregate payroll to which the contractor has committed,
                 including contractual commitments at both prime and, if applicable, subcontract
                 levels.

              3. Tax revenues to be generated for Maryland and its political subdivisions as a
                 result of the contract. Indicate tax category (sales taxes, payroll taxes, inventory
                 taxes and estimated personal income taxes for new employees). Provide a

RFP Rev. 9/2010                                                                                Page 38
                   forecast of the total tax revenues resulting from the contract.

              4.   Subcontract dollars committed to Maryland small businesses and MBEs.

              5. Other benefits to the Maryland economy which the Offeror promises will result
                 from awarding the Contract to the Offeror, including contractual commitments.
                 Describe the benefit, its value to the Maryland economy, and how it will result
                 from, or because of the Contract award. Offerors may commit to benefits that
                 are not directly attributable to the Contract, but for which the Contract award
                 may serve as a catalyst or impetus.

       L.     Additional Information:

              This section should include any additional information the Offeror deems relevant
              to this procurement as well as any information that meets the satisfaction of the
              State’s objectives.

       M.     Company Literature:

              If company literature or other material is intended to respond to any RFP
              requirements, it must be included in this section and the Offeror's responses in
              previous sections of the Proposal must include reference to the documents by name
              and page citation. Proposals submitted without these references and citations will
              be considered complete without need to refer to documents in this section for the
              Offeror's responses to RFP requirements.

       N.     Forms

              Include in the original volume only 1 original of each of the following forms:

              1.      Bid/Proposal Affidavit – (Attachment B)
              2.      Certified MBE Utilization and Fair Solicitation Affidavit – (Attachment F)
              3.      Certification Regarding Lobbying – (Attachment M)
              4.      Living Wage: Affidavit of Agreement – (Attachment N)

4.3    Volume II - Financial

       This volume should contain all price information for all services and products proposed.
       This volume must contain the following section:

                                 Pricing Proposal - Attachment A

       Instructions for completing the Pricing Proposal are included as Attachment A-1.




RFP Rev. 9/2010                                                                                Page 39
       Living Wage

       The Contractor shall be compliant with the Living Wage requirements in Section 2.34. The
       Living Wage Tier is also noted on each Region’s Pricing Proposal.




       “THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK”




RFP Rev. 9/2010                                                                         Page 40
                            SECTION V. EVALUATION PROCEDURES


5.1    Evaluation Committee

       All Offerors' Proposals received by the closing deadline will be evaluated by an Evaluation
       Committee established by the Department. The Committee may request additional
       technical assistance from any source.

       Proposals will not be opened publicly, but will be opened in the presence of at least two (2)
       State employees. Proposals shall be held in a secure place until the established due date.
       After the established due date, a Register of Proposals shall be prepared that identifies each
       Offeror. The Register of Proposals shall be open to public inspection after award of the
       Contract. Proposals shall be shown only to members of the Evaluation Committee or State
       employees having a legitimate interest in them.

5.2    Reciprocal Preferences

       Although Maryland law does not authorize procuring agencies to favor resident Offerors in
       awarding procurement contracts, many other States do grant their resident businesses
       preferences over Maryland Contractors. Therefore, as described in COMAR 21.05.01.04, a
       resident business preference will be given if: a responsible Offeror whose headquarters,
       principal base of operations, or principal site that will primarily provide the services
       required by this RFP is in another State submits the most advantageous offer; the other
       State gives a preference to its residents through law, policy, or practice; and the preference
       does not conflict with a federal law or grant affecting the Contract. The preference given
       will be identical to the preference that the other State, through law, policy, or practice gives
       to its residents.

5.3    Qualified Proposals

       Qualified Proposals are those Proposals received from responsible Offerors that are initially
       classified by the Procurement Officer as reasonably susceptible of being selected for award.
        Vendors whose Technical Proposals are not accepted will be notified in writing and the
       Financial Proposal will be returned unopened.

5.4    Technical Evaluation

       The State reserves the right, in its sole discretion, to award a Contract based upon the
       written Proposals received without prior discussions or negotiations. The Evaluation
       Committee will rank the Proposals according to the criteria established in Section 5.5. No
       price data should be provided in the Technical Proposal. During this technical evaluation
       phase, the Procurement Officer shall reserve the right to enter into discussions with
       vendors. If discussions are held, all Offerors who are initially classified as reasonably
       susceptible of being selected for award, or potentially so, will be given an equal opportunity

RFP Rev. 9/2010                                                                                 Page 41
       for discussion.

       Those Proposals determined at any time to be not reasonably susceptible of being selected
       for award or Offerors determined to be not responsible will be dropped from further
       consideration in the awarding of the Contract.

5.5    Criteria for Technical Evaluation

       The criteria that will be used by the Committee for the technical evaluation of the Proposals
       for this specific procurement are listed below in descending order of importance. The
       Financial Proposal carries more weight than the Technical Proposal. Technical
       Proposals will be ranked according to the following major criteria.

                                         Evaluation Criteria

       A.     Understanding the Problem and Proposed Services – Sections 4.2 E and F

       B.     Qualifications, Key Personnel, Financial Responsibility and Stability– Sections
              4.2 D, G and J

       C.     Economic Benefit to the State - Section 4.2 K

       D.     References and Other State of Maryland Contracts – Sections 4.2 H and I

5.6    Financial Evaluation

       The separate price volume of each qualifying Proposal will be distributed to the Evaluation
       Committee for all Proposals deemed reasonably susceptible of being selected for award
       following the completion of the technical evaluation. The Committee will determine the
       Grand Total Price of each Proposal, including the option years, in order to establish a
       financial ranking of the Proposals, from lowest to highest Grand Total Price (per
       Attachment A-Pricing Proposal).

5.7    Best and Final Offers

       When it is deemed in the best interest of the State, the Procurement Officer may permit
       qualified Offerors to revise their initial Financial Proposal by submitting a Best and Final
       Offer. The Procurement Officer shall notify each qualified Offeror of the scope of the
       requested Best and Final Offer, and shall establish a date and time for their submission.
       The Procurement Officer may require more than one series of Best and Final Offers and
       discussions if the agency head or designee makes a determination that it is in the State’s
       best interest to do so. If more than one Best and Final Offer is requested, an Offeror’s
       immediate previous offer shall be construed as its best and final offer unless the Offeror
       submits a timely notice of withdrawal or another Best and Final Offer. The Procurement
       Officer may consult with and seek the recommendation of the Evaluation Committee

RFP Rev. 9/2010                                                                               Page 42
       during the Best and Final Offer process.

       The State reserves the right to award the Contract without issuing a BAFO if it is
       determined to be in the best interest of the State.

5.8    Debriefing of Unsuccessful Offerors

       Unsuccessful Offerors shall be debriefed upon their written request, provided the request is
       made within a reasonable period of time after receiving notice of not being recommended
       for award from the procurement officer. Requests for debriefings shall be honored by the
       Department at the earliest feasible time after the request is received. Debriefings shall be
       held in accordance with COMAR 21.05.03.06.

5.9    Final Evaluation and Recommendation for Award

       Upon completion of all discussions and negotiations, reference checks, and site visits, if
       any, the Procurement Officer will recommend award of the Contract(s) to the responsible
       Offeror(s) whose Proposal is determined to be the most advantageous to the State
       considering technical evaluation factors and price factors as set forth in this RFP. In
       making the most advantageous Offeror determination, financial factors will be given
       greater weight than technical factors.

       Contract award, if any, resulting from the RFP is subject to appropriate State approvals.
       Awards exceeding $200,000 require approval of the State Board of Public Works.




       “THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK”




RFP Rev. 9/2010                                                                              Page 43
                             SECTION VI. APPENDICES


Attachment A      Pricing Proposal (to be prepared by the Procurement Officer, completed
                  by Offeror and returned with Proposal)
Attachment A-1    Instructions for Completing the Pricing Proposal
Attachment B      Bid Proposal Affidavit (complete and submit with offer)
Attachment C      Contract Affidavit (to be completed by successful Offeror only, upon
                  notification of selection)
Attachment D      Contract (sample only)
Attachment E      Electronic Funds Transfer (form COT/GAD X-10) (mandatory for all
                  Contracts expected to exceed $200,000 - includes base + options years
                  – if a new registrant submit to the Comptroller’s Office upon
                  notification of selection for award)
Attachment F      MDOT Certified MBE and Fair Solicitation Affidavit (must be completed
                  and submitted with the offer)
Attachment G      Outreach Efforts Compliance Statement (must be submitted within 10
                  working days after notification of apparent award)
Attachment H      Subcontractor Project Participation Certification (must be completed
                  and submitted with the Outreach Efforts Compliance Statement if
                  recommended for award)
Attachment I      MBE Waiver Request Form (must be completed and submitted within
                  10 working days after notification of apparent award if applicable)
Attachment J      MBE Unavailability Certificate
Attachment K      Prime Contractor Unpaid MBE Invoice Report
Attachment L      Subcontractor Payment Report
Attachment M      Certification Regarding Lobbying (mandatory for procurements where
                  Federal funds are used totaling $25,000 or more).
Attachment N      Living Wage: Affidavit of Agreement
Attachment O      Hiring Agreement (submitted within 10 working days after notification
                  of apparent award if applicable)
Attachment P      Monthly Invoice
Attachment Q      Referral Form
Attachment R      6-Month or 12,000 Mile Warranty
Attachment S      Missed Payment Notification
Attachment T      Monthly Statistical Report
Attachment U      Transmittal Form
Attachment V      Checklist




RFP Rev. 9/2010                                                                     Page 44