Vol. 59, No. 1, January 2011
A monthly publication for Exchange associates and their families
A New Year’s
goals to help
you and our
Chief Operating Officer Michael Howard
2 The Exchange ‘playbook’ 5 A renovated ‘store’ 24 Teamwork
How you can help the Exchange Exchange’s website changes The engine that drives the
meet its five strategic goals. its look—and its name. Exchange . . . read about this
Take a look! important core value.
Maj. Gen. Bruce Casella
‘Playbook’ keeps us focused on reaching goal lines
ver the past few months, I’ve talked our customers is by telling them about the great
a lot about building community and values they receive by shopping at the Exchange.
reaching out to local organizations. Make sure to tell them about the items we
Part of that means keeping in touch have on sale in the tabloids and the more than 18
with what’s going on in your local area. million items they can find on our website,
For many of our communities, football is a www.shopmyexchange.com, 24 hours a day, seven
popular way to bond and connect. This time of days a week.
year especially, people rally together to support Build a culture that: (A) promotes associate
one of the two teams that played successfully loyalty and ownership and (B) encourages
enough throughout the season to make it to the enterprise sustainability and continuous im-
Super Bowl. provement.
It doesn’t really matter whether you’re a foot- Check out Corporate University for all of the
ball fan because we can all learn something from great online programs. Learn as much as you can
the way the teams played this past year. They had about the products sold in your area. Talk with
a common goal, identified strategies to meet that the vendor representatives to learn the latest and
goal and practiced endlessly to be successful. greatest features of their products.
Those are the keys to success for any team,
Counting on us
including the Exchange.
Provide expeditionary and mission support
The Strategic Plan ‘playbook’
capabilities…to “go where you go.”
Just like how sports teams have playbooks, the Participate in local community events. It’s
Exchange also has a common resource where we important for our patrons to see us involved in
can find what we’re going to focus on for the next their communities.
year. Our playbook is called the “Strategic Plan.” Support our troops by participating in wel-
In it, you’ll find our five Strategic Goals, what we come home events or volunteering to deploy. Our
are doing to meet the goals and how we’re mea- warfighters downrange count on us to provide
suring our progress. that familiar feeling of home when they’re thou-
Here are our five 2015 Strategic Goals: sands of miles from their loved ones. In addition,
• Develop a lifelong emotional connection their families rely on us to support them while
Just like how sports
with our customers. they remain at home.
• Build a culture that: (A) promotes associate Be the premier collaborative partner with
teams have playbooks, loyalty and ownership and (B) encourages federal and commercial entities.
enterprise sustainability and continuous Look for ways you can participate with local
the Exchange has improvement. military organizations on the installation.
• Provide expeditionary and mission support Keep the shelves stocked with desired mer-
a playbook, the capabilities … to “go where you go.” chandise. Our vendor partners depend on us to
• Be the premier collaborative partner with keep their merchandise available. Our patrons
federal and commercial entities. and their families need to know they can find
• Communicate the benefit, value and what they’re looking for in our stores.
capabilities of AAFES. Communicate the benefit, value and
capabilities of AAFES.
Tips on supporting the strategic goals Telling the Exchange’s story is up to each of
It’s important for each of us to know what we us. We truly value our military patrons and their
The Exchange Post can do every day to support our Strategic Goals. families, and we need to let them know we’re
Vol. 59, No. 1 January 2011 Here are a few examples: here to serve them.
Develop a lifelong emotional connection Let your customers know about the great sav-
Army and Air Force Exchange Service
P.O. Box 660202, ATTN: MK-SCC with our customers. ings and benefits we offer through programs like
Dallas, TX 75266-0202 The best way to build connections with our We Match Prices, Mobile Marketing, social media
Phone: (214) 312-2766 initiatives and the MILITARY STAR® Card.
or DSN: 967-2766 shoppers is through outstanding customer service.
e-mail: email@example.com Greet them. It’s especially important to greet Achieving goals collectively
Maj. Gen. Bruce Casella our uniformed military members by their names
Commander and ranks. Corporate University has an excellent I’m confident that when each of us has a copy
Joyce Bowers reference on its portal site if you need help learn- of the playbook, we can collectively achieve our
ing the ranks. goals. To get yours, visit the Plans portal site, click
Strategic Corporate Communication
It’s also important to listen to your customers. on “Corporate Strategy” and then on the image of
Barbara Kirsch the 2015 Strategic Plan.
Editor Tuning in to what they really need is key to help-
ing them. Be sure to share this with your coworkers so
Assistant Editor Another way we can show how we focus on we all know the game plan. Here’s to a great 2011
and making our warfighters proud to follow us.
2 January 2011 The Exchange Post www.shopmyexchange.com
Chief Operating Officer
Michael Howard Look for the online
Goals 2 Go course on
Goals 2 Go . . . the Exchange home
portal in the near future.
A main cornerstone of the Exchange
ne of my favorite quotes
comes from the book, The
Fred Factor: “There are no
insignificant or ordinary jobs when “Significant and extraordinary people are what
they’re performed by significant or distinguishes us from the competition and will continue
Significant and extraordinary to bring success to the Exchange.”
people are what distinguishes
us from the competition and will
continue to bring success to the
Exchange. have a key role in completing the
The year 2010 was an interesting Operational Goals. Finally, Individual
one for the Exchange and its ex- Goals and the positive actions you
traordinary people. We introduced take every day have a direct impact
our new branding to customers and on the Facility/Division Goals at
associates, which we expect to bring your location.
a great look to the Exchange and So, you can see how goal setting
a necessary standardization to our is a vital force in the Exchange’s
signing and store layout. affect the Exchange every day is a success.
We also opened our first town main cornerstone of this foundation. The Goals 2 Go program was
center at Fort Bliss, Texas, to the As an organization, we create created because of the importance
cheers of a rapidly growing com- long-term, five-year Strategic Goals of goal setting. Goals 2 Go helps re-
munity. that challenge us to remain vibrant mind us to take goal setting seriously. expect full 100 percent participation
in the future. This year, a Zoomerang Survey in 2011.
Strong foundation for success was sent out to access your aware- We should all remember to treat
Our 2010 achievements will set a ness and experience with Goals 2 our customers and fellow associ-
good marker for what we are going Go. Associates from the Exchanges, ates as we would like to be treated.
to accomplish in 2011 because of To reach these long-term goals, distribution centers and headquar- Make sure you not only answer
the strong foundation for success we establish annual goals, better ters took advantage of the opportu- questions from internal and external
we have put in place. Setting goals known as Operational Goals. nity to let us know what they think customers, but give answers they
and understanding how these goals Facility/Division Goals are set to and completed the survey. Your need to make that buying decision,
feedback helped us make revisions complete an order or become a bet-
to the program. ter Exchange associate.
A real early morning pick-me-up Be sure to greet your customers
Core values, enduring keys,
and thank them for their service.
Make this your primary personal
In fact, 75 percent of the re- goal.
sponses came from our associates
Could your contributions include
in the field and the distribution
centers. Based on your input, Core
Values, what makes a goal SMART, In addition, your contribution
and the Commander’s Enduring might include ensuring customers
Keys to Success were added to the aren’t forgetting something that
Goals 2 Go card as inspirations to would complete their purchase like
use when writing your 2011 goals. a power cable; telling customers
The basis for understanding about an item on sale online or in
goals and how to write them can be your facility; unloading and stocking
obtained from taking the Goals 2 Go merchandise safely and efficiently;
course. I encourage each of you to keeping the store clean and aisles
take the online Goals 2 Go course, clear of obstacles; or answering e-
found on the Exchange home portal, mails clearly and completely.
FORT DRUM, N.Y. — Food court associate Ivonne Coxie, right, shows
so you can see specific examples of Everyone has a role to play…
how she could meet goals of boosting sales and customer satisfaction
by providing drinks and food to sleepy shoppers who had lined up
how your daily actions impact the what’s yours?
at 2 in the morning on Black Friday. The cart sales helped Charley’s Exchange’s success. I thank you for your extraordi-
boost Black Friday sales by 21 percent over the same day in 2009. Nearly 85 percent of you took nary efforts and look forward to a
(Photo by Becky Van Valkenburg) the course this past year and I successful 2011.
www.shopmyexchange.com The Exchange Post January 2011 3
Grand Forks undergoes floor-to-ceiling remake
M ore than 500 shoppers braved the
biting North Dakota winter to enjoy
the grand opening of the Grand Forks
AFB’s new Exchange store, a culmination
of a floor-to-ceiling image upgrade that
began in early 2010.
With base Commander Col. Don Shaf-
fer helping slice the ribbon, Exchange
Shoppers flood into the Grand managers and associates ensured custom-
Forks AFB Exchange on grand
ers were entertained with holiday music,
vendor demos, visits from Mrs. Claus and
the Purina dog, and 100-plus giveaways. In addition, gun fans scooped up
more than $11,000 in guns and ammo at the store’s new firearms counter
during its first two weeks.
“Our customer comments have all been favorable, from the ‘new’ look of
the mall and concessions to the vast improvement in the merchandise,” said
General Manager Kathi Zeller. “What a beautiful complex we have for the
Grand Forks community.”
Santa stuffed his bag with more Exchange toys
anta apparently made the Exchange one of his major
pit stops this year for toys. Worldwide toy sales
increased by 5.7 percent, or $945,000, and gross profit
rose by 8.1 percent, or $394,000 over the previous
holiday shopping season in 2009, Exchange managers
The Pacific Region scored the highest percentage increase—14.2
percent—followed by the Central Region at 6.5 percent. One stop for Santa
and Mrs. Clause was the Toyland at Offutt AFB, Neb., left.
Rewards & Recognition Program
is revising the rewards and recognition program to align
with corporate strategies and drive behaviors that support
a high performing workforce.
Successful awards programs in the industry are tied to corporate strat-
egy. They’re easy to understand, timely and, most importantly, they’re
meaningful to associates.
The projected rollout is July and here’s what to expect:
• Four new award names to align with the four perspectives
(customer, internal, learning & growth, and financial)
• Two levels for each award, one for consistent demonstration of
desired behaviors and one for consistently exceeding the expectations
• Awards will be redesigned to follow the new Exchange brand
• No more waiting five years for a service award. Now, associates will Fifteen food managers from Exchange restaurants throughout the
be recognized after one year of service United States gather with SD-F program specialists after a recent
• Non-cash awards week-long advanced training class at headquarters. They learned about
the Exchange’s extensive restaurant business; finance, safety and loss
“Operation Sneak Peek,” a new feature in the Exchange Post, highlights prevention issues that affect their operations; and ways to deal with
special programs and new initiatives.
stressful work situations. (Photo by Robert Weller)
4 January 2011 The Exchange Post www.shopmyexchange.com
AAFES Federal Credit Union
Sleek, revamped Exchange website offers
Got $25? Open a shoppers deals, endless aisles of products
credit union account By Sonny Bohanan
ormed in 1967 by a small group of as- he Exchange’s largest store has
sociates at Exchange headquarters, the undergone a quiet transformation—and
AAFES Federal Credit Union exists for a name change.
one reason—to serve the financial needs of its Shopmyexchange.com’s new look and
members. name debuted in September as part of the • Visiting the Savings Center regularly.
Join the credit union by opening your primary Exchange’s new corporate branding. The website, Two of the most popular places on the website
savings account with a $25 minimum deposit. formerly aafes.com, is cleaner and easier for are the Exchange Online Mall and Specialty
Log onto www.aafes.fcu.org and click on “Not a customers to use, and key in the Exchange’s Stores.
Member Yet? Join Now,” or stop by the main of- strategy as a multi-channel retailer. The Online Mall features top retailers, such
fice across from Exchange headquarters in Dallas. In March, the website as Books-a-Million, Fingerhut and FTD, with
U.S. associates, retirees, immediate family will debut an even more military discounts on each purchase. More than
members around the world and Exchange mili- dramatic redesign to 100 concessionaires offer thousands of items, so
tary personnel are eligible for membership. fully incorporate the new customers can surely find what they want—mu-
branding and improve sic, cell phones, auto parts, tires, gift baskets,
Wide range of services
usability. prescription eyewear and contacts, audio books,
Open the door to these financial services: “The benefit to crafts, hobbies and more.
• Account-to-account transfers—move funds customers is that the The Specialty Stores also offer no sales tax and
for free between your credit union accounts and website will be much better free standard shipping offers.
those at other financial institutions. organized and consistent,” said Jon Leines, Because of security upgrades, customers who
• ATM and debit cards—ac- e-commerce marketing manager. have not logged on to the site since July must up-
cess 40,000-plus, surcharge-free The home page, simplified to emphasize date their profile. Associates should log on to the
ATMs around the country that shopping, includes larger fonts, an “accordian” website and check it out to better help customers
display the Allpoint Network menu, scrolling promo area and easy-to-use update their profile.
logo. tabs. Info links about the Exchange now reside Customers who need help or want to place
• Audio response teller; at the bottom of the home page, Leines said. an order by phone can also call (800) 527-2345
• Certificates of deposit; anytime day or night.
• Home banking—verify Urge customers to go online
balances; check recent depos- The website and brick-and-mortar stores
its, withdrawals and loan payments; transfer tag-team to assure that customers access
At a glance
money between eligible accounts; view both quality goods and services at competitively
sides of cleared checks. With more than $204 million in sales in
low prices whenever and wherever they want,
• Live chats with service reps; 2009, shopmyexchange.com is roughly
24X7. In fact, online sales within 40 miles of a
• MasterCard debit and credit cards; equal to four Exchange main stores.
store are credited to that facility.
• Mobile money—access your accounts, Store associates should urge customers to $137.5 million — Sales
obtain balances, review transactions and check out www.shopmyexchange.com when (through Nov. 2010)
transfer money between accounts any time via they can’t find what they are looking for, such 300,000+ — Customers
mobile phone. Personal text message alerts are as a broader selection of colors, sizes or models, who shop the website
available through Home Banking. Leines said. annually
• Money orders and mortgages; Also online, shoppers can save money by: 68 — Percentage of
• Night depository and notary services; • Browsing the Super Daily Specials; purchases with MILITARY STAR® cards
• Online loan applications; • Subscribing to the Buddy List;
• Retirement accounts and youth accounts; $307 — Average order amount through
• Signing up for text messages;
• Safe-deposit boxes, signature guarantees Nov. 2010
• Entering weekly sweepstakes;
and wireless transfers.
Be a member for life CFL bulbs: glowing reviews the cash registers for CFL
bulbs they were buying. In
When you join, you’re a member for life, t Fort Lewis, Wash., both the customers and turn, the store would get the
even if you change jobs. If you PCS, you keep Exchange reap the benefits of energy-reducing markdowns paid back from
your account and your family memberships are CFL bulbs. the power company.
not affected. Exchange “We have almost
managers and the doubled what we at first
Check out www.aafesfcu.org, to review Tacoma Power thought we were going to
competitive rates and current loan specials. Utility developed sell,” said Neil Grigsby, an
an incentive energy specialist with the
program in power company.
which custom- Since Nov. 9 when
s of ers received
Seed ty markdowns at
the program began, the
utility has reimbursed the
Susta Exchange more than $21,000.
www.shopmyexchange.com The Exchange Post January 2011 5
COO’s Customer Mania would get exactly what I wanted. He always returned my
phone calls and, if I were not available, he would always
Tim Correll, Spinelli Furniture Store make sure he called back.
Mannheim, Germany He really went out of his way to help me.
am writing to let you know that Tim Correll, who ‘Someone I could rely and count on’
works at the Spinelli Furniture Store in Mannheim,
The moving experience is a really stressful one, espe-
has outstanding, out-of-this-world customer service
cially if you’re abroad. Knowing that Tim was someone
I could rely and count on—and that I was sure he would
Truly, I have never met anyone so helpful as him. As
get back to me whenever he said he would—has made the
he helped me throughout my furniture purchasing, he
whole process much easier.
was always kind, understanding and ready to help. I had
I cannot thank him enough. Thank you, Tim, you are
to exchange some furniture, and he really took the time
to ensure all my questions were answered and that I
Shoppers shout out about customer service
Eastern Region ing a warmth and genuine attitude of service to as the motherboard, and gave me information
We met our son at Fort this division. She would be a tremendous asset on how to call HP toll-free from Germany. To
Drum’s Military Clothing to any organization. She has a “can-do, make-it- my pleasant surprise, HP had my information
Store so we could buy his happen” approach that makes me feel valued as a in their system—and my warranty expired that
first dress blues. Lori Huey, customer. day at midnight. Without Peter’s help, I would
the associate who assisted have ended up paying more than $100 to get my
my son in determining the Pacific Region computer fixed, rather than getting it repaired
size of the jacket, pants, Jesse, Laurel and by HP for free. Too many times to count, I have
Lori Huey dress shirt, etc., was wonder- Josh are three superior witnessed employees indifferent attitudes toward
ful, very helpful to us and patient with a soon-to- firearms associates at El- customers who have problems with items that
be young Soldier who only knew that he wore a mendorf AFB. With their have already been purchased. It would have been
medium. We appreciate the time she took to help knowledge, I narrowed very easy for Peter to tell me that I should’ve kept
us and the great customer service we received. my choices down to two my receipt and gone about his day. Instead, he
firearms and finally to went the extra mile. I truly wish there were more
Central Region Laurel Lengyel, Josh
Eanes and Jesse Binns
one. It’s obvious they employees with his attitude and dedication.
I visit the Exchange at were not in it simply for
Fort Riley, La., about once to the “sale.” Their familiarity with the products’ MK-Catalog Call
twice a week. Lizzie, the notable safety features, options, product guaran- Center
Popeyes’ shift manager, is tees and popularity of the products only began I found a fire pit I wanted
there, always with a smile, their level of expertise—and I trust them! to buy at the Exchange.
very friendly and profes- When I called your catalog
sional with all customers. Europe Region department, Chimera Revels
Lizzie Pittre-Flores She provides the type of I had problems with a began searching for it and
customer service that guarantees me as a loyal computer I bought at Mainz- gave me the information. She
customer. Even if there is a wait, it’s always worth Kastel’s PowerZone about a Chimera Revels went out of her way to find
it. Thanks for hiring employees like her. The year ago. I did not have the the details and located four at Fort Hood, Texas.
product is great and service receipt, so I figured warranty They will not be available for purchase until the
is awesome! work was out of the ques- day after Thanksgiving and I will be out of town,
tion. I was debating whether but told her I would contact her that morning if I
Western Region to pay to have it fixed or buy Peter Farmer
decide to try to get one of the four sent to your
Marena Alfaro, customer another computer when Peter asked if I needed headquarters in Dallas.
service clerk at Luke AFB’s help. I explained the situation, and he asked me She was very quick with a response and was
Military Clothing Store, is to bring in my computer so he could personally very sweet to help me.
always very pleasant, bring- Marena Alfaro
look at it. Afterwards, he identified the problem
“...always there, witheea smile...” ...not “..wentfoutrof her way....”
“ ply in it o
“Very qu sponse” “Without Peter’s help, I would
guaraer” with a re have ended up paying more .... to
sim sale..s“.eP”voicduct is great...
“...makes “...service t l custom
do get my computer fixed....”
me feel me as a lo ya r -happe
valued r e is aw
customer...” “I trust them!” esome!”
6 January 2011 The Exchange Post www.shopmyexchange.com
Making and spending money Rogue’s Gallery
The Exchange Post debuts a series on the Defense By Capt. Lucas McMillen
Assistant General Counsel
Department’s largest military reseller and its finances
hile only a few jobs at the Exchange
are official “positions of trust,” all man-
agers and associates are entrusted
not to abuse their roles and responsibilities.
Most of them embrace this aspect of their
jobs, but a regrettable few demonstrate they
Total: $7.3 billion are not to be trusted.
First, we travel to Kentucky, where at Fort
Campbell’s Popeyes in March 2009, a surveil-
lance operation rooted out
the cause of suspicious
cash variances. For one
roguish associate, these
Food surveillance cameras
Vending/Services don’t lie: Our ne’er-
do-well was caught
stealing small amounts
of cash every day.
MCSS A magistrate sentenced
Direct Marketing the now-former Exchange
Total Concessions associate to a year’s probation and full restitu-
Source: Finance & Accounting
Even retirement homes
f you believe the Exchange makes www.shopmyexchange.
money only from its flagship com, which brought in Now to the Armed Forces Retirement
main stores, think again. $204 million in sales in Home—yes, thieves even hit homes for elderly
What’s more, did you know that although 2009 and $138 million from veterans—in Washington, D.C. In June 2009,
the Exchange falls under the Defense Depart- January through November 2010. Exchange officials conducted a surveillance op-
ment, the organization gets only 3 percent of Out of $7.3 billion in total sales from January eration in response to suspicious sales figures
its funds from the federal government; the rest through November of 2010, main-store sales— tied to the shifts of an associate. Like many
comes from what we make in our stores. the dark blue chunk of the pie—comprise 29.6 culprits, he was nabbed in the act of stealing
For the department’s largest military reseller, hundreds of dollars in cash—and confessed
percent of the total. Sales from gas stations,
sales streams flow into the Exchange from main to investigators a habit of pocketing several
shoppettes, auto parts stores and other “direct
stores, restaurants, military clothing sales stores, thousand dollars of Exchange cash.
specialty stores”—the brown piece—represent In Superior Court, the rogue discovered
hundreds of thousands of vending machines on
nearly 41 percent of sales. the cost of his illicit activity: nine months of
military installations around the world and thou-
So when it comes to making money, the supervised probation and full restitution of the
sands of concessionaires, among other sources.
And let’s not forget the Exchange’s website, Exchange definitely isn’t relying on one source. amount he stuffed in his pockets.
No popcorn for this rogue
Rolling the dice: don’t take a football pool; selling or purchasing of a numbers
Now, how about a movie theater?
slip or ticket; or any game for money or property;
chance by gambling at work • consideration for the opportunity to play, In December 2009, during a movie at the
By Karen Seale such as participation fee, wager of money and theater at Sheppard AFB, Texas, a Loss Preven-
T he end of the holiday season means the something of value in return for the possibility tion official counted heads in the audience and
Super Bowl quickly approaches. In addition, of a reward or prize; found the number didn’t match the amount of
“March Madness” will capture the imaginations • an offering of a prize, such as money or money in the register. Investigators found $112
of college hoop fans. things like a meal, drinks, administrative leave, hidden in the register drawer and immediately
This time of year is ripe for gift certificates or cash. tagged the theater supervisor as the culprit.
friendly wagers. However, federal People’s confidence in government is During his interrogation, the mischievous
regulations prohibit civilian em- influenced by how federal employees serve the associate admitted to granting free admis-
ployees from gambling while on public and how they conduct themselves. Each sion to family members and helping himself to
duty or on government-owned or employee must maintain an unusually high concessions. A magistrate sentenced him to
leased property, unless necessi- standard of honesty, integrity, impartiality and lots more than eating a box of stale popcorn:
tated by their official duties. Violations may lead conduct in the proper performance of govern- the ex-associate was found guilty of swiping
to disciplinary action, plus penalities from law ment business and the confidence by citizens in $7,250 from the Exchange and ordered to repay
enforcement. their government. every cent of it back.
Gambling requires: In other words, make your wagers at the bar Wonder if “Ocean’s 11” about a bunch of
• a game of chance, such as a raffle, lottery, or at the game, not at the Exchange. crooks is his favorite movie now?
www.shopmyexchange.com The Exchange Post January 2011 7
Inventory: putting the final touches on Exchange earnings
By Gerald J. Danish • Take time as you prepare to reflect back
Vice President, Loss Prevention
The shrink accrual is more on your 2009 inventory results, ensuring
ou survived the holiday sales rush important than ever to achieve your top shrink and overage departments
and popped the cork on your are organized and counted carefully. Include
goals for corporate earnings. these departments in your recounts as you
favorite drink to usher in a new
year, but a critical time lies ahead Ultimately, it could mean pay take the physical inventory.
as the Exchange prepares to conduct the bonuses — or not. • Remove all merchandise from offices
2010 annual physical inventory. prior to inventory to ensure everything is
Results from fiscal year 2009 were counted. Follow-up with Loss Prevention to
nothing short of phenomenal. Inventory ensure any merchandise retained by law en-
shrink came in at .37 percent of sales, tack- forcement as evidence is counted by using
ing $41 million onto the Exchange’s bot- and scanned for price accuracy. evidence control forms.
tom line. As a result, the organization exceeded • Complete all required training prior to • Ensure all documents in ASAP are in “re-
its goals for earnings and associates received pay inventory. Be sure to keep training rosters leased” status prior to inventory, which is
bonuses. for all associates involved in the actual essential to ensuring accountability for the
However, the 2009 success story is no inventory. physical period where the receipt, transfer,
guarantee for success in 2010. Proper execution • Utilize your top performers to inventory write-off or price changes occurred.
of shrink-reduction strategies early in the year those departments that have had histori- • Carefully review and investigate your mer-
helped reduce losses. Now, as we approach inven- cally high variances. chandise in transit and payment in transfer,
tory, pinpoint accuracy in the actual inventory otherwise known as MIT and PIT. Account-
count is critical. ing for everything that has been charged to
Ways to guarantee a good inventory your facility is important before the books
The time for planning is now.
A detailed floor plan with fixture layout is a
As we close out this fiscal year, the shrink ac-
must. Once the plan is established, ensure the
crual will be more important than ever to achieve
integrity of the departments using the plan prior
the corporate earnings. Ultimately, it could mean
to initiating the inventory counts. Remember to
the difference between paying a bonus or not.
account for the totals of every fixture assigned to
the floor plan.
In addition: Associates engage in post-holiday tradition:
• Ensure all merchandise in the stockroom preparing for and taking inventory in the Middle
has been properly organized by department East. (Photo from Exchange history archives)
10 tips to stay safe • Lift with your legs, not your Sergeant shoulders the Exchange benefit
back. By Maj. Sonia Leach
this inventory season • Ask for assistance with heavy Chief of Inspections
loads. e go where you go!” is a very personal reality
e opened presents over for Exchange associates who voluntarily sacri-
the holidays, lifted a • Use a pallet jack, hand truck
or forklift, if possible. fice the safety and comforts of home to serve alongside
toast to the New Year deployed Soldiers and Airmen.
and packed away the remnants of • Cut away from your body
However, some troops serve at extremely danger-
the holidays. So it’s time to rest, with an approved box cutter,
ous forward and contingency operating bases—and Master Sgt.
right? not towards it.
the Exchange is only there in the form of a limited Wartisha Reed
NO Way! It’s inventory time at • Replace the box cutter’s assortment of essential hygiene and tactical products.
the Exchange! blade, if needed. Rather than an Exchange associate running the “store,” a military member
Regardless of where you work, • Use a ladder and don’t climb manages merchandise and funds. This type of facility is a “unit-run tactical
there are always a certain amount on shelving. field exchange.”
of safety challenges, whether you • Don’t leave merchandise in
prep the sales floor, stockroom, Adding a special spark
the aisle so that people won’t
remote storage area, or a connex While few in number and small in size, these TFEs are often the only
downrange. access many troops have to the products they need. Luxury, or even simply
• Allow yourself plenty of time comfort, is not a factor at these sites. But Master Sgt. Wartisha Reed adds a
Keep safe with these tips:
to prep because special spark to her TFE in Afghanistan with innovative solutions and solving
• Box back-stock merchandise time-saving short-
early to keep from packing for “Yes” on behalf of her customers. In fact, many patrons bypass closer
cuts aren’t always TFEs to reach her store.
everything at the last minute safe.
and straining your back. Exchange inspectors were not surprised to discover that of the 16 unit-run
Remember – Bee stores, hers was one of the largest and best run in Afghanistan. We are excited
• Rotate boxing of merchandise Safety Smart Right to bring back many lessons learned from Sgt. Reed, and hope other unit-run
with taping containers. From The Start. tactical field exchanges can emulate her success.
8 January 2011 The Exchange Post www.shopmyexchange.com
Your retirement nest egg
9 excuses that may
What’s keeping you from putting $$ into your 401(k)?
stymie you from
ach year, the IRS states what the maximum
pre-tax contribution limit is for 401(k) retirement savings
retirement savings plans.
The IRS also provides the maximum pre-tax our Fidelity
contribution for “catch-up” contributions, which Investments 401(k)
are a separate election for participants 50 and Retirement Savings
older. Plan is an easy, convenient
The 2011 401(k) contribution limits are: and affordable way to save
• Contribution limit - $16,500
However, are you
• “Catch-up” contribution limit - $5,500 having trouble getting
Catching up on retirement savings started saving for your golden years?
Consider these facts that can help you
You may feel like you’re running behind meet- for the catch-up percentage to come out of your overcome nine common excuses for not saving
ing your financial goals for retirement and need check. for retirement:
to do some catching up on the amount of money However, keep in mind that your catch-up Excuse #1: I don’t understand investing.
you set aside out of each paycheck for your 401(k) payroll deduction kicks in only after you’ve met You don’t need to be an expert. Fidelity can help.
plan. the IRS maximum pre-tax limit for the year. Excuse #2: I can’t afford to save. Small
If you’re 50 or older in the calendar year Jan. If you’re a regular full-time or regular part- contributions can make a big difference. Just
1-Dec. 31, you may decide to do “catch-up” contri- time associate, you’re eligible to enroll in the $14 each pay period adds up to $364 at year’s
butions. First, select a regular deferral contribu- Exchange’s 401(k) Retirement Savings Plan at any end. Think of how much that will come to over,
tion percentage; then, make a separate election time. say, 20 or 30 years?
Excuse #3: I have To enroll or learn
No charge to you . . . and $100 plenty of time. If you
New, improved to help pay medical claims! start saving early, you
actually could build up
more about your
Aetna Navigator A re you aware that more money for retire-
ment than a coworker
your Department Fidelity’s website,
of Defense Nonappro- who starts later and sets
priated Fund medical aside more money. www.401K.com, or
Aetna Navigator plan offers preventive Excuse #4: I worry
has a new look with call (800)
care and a Health about losing money.
more choices, making Incentive Credit to Okay, this is understand- 835-5098.
it easier and quicker pay for it, starting this able, but not investing
for you to: year? means your money won’t
The Aetna PPO, grow, either. The 401(k) plan offers conserva-
• Find information; Traditional Choice and Aetna Global Benefits tive to aggressive investment options.
• Get details cover preventive care services at 100 percent to Excuse #5: I’ll have Social Security. Social
about your detect and prevent illnesses. Security currently provides less than a fourth
claims; The new $100 Health Incentive Credit will of what many retirees need to cover expenses.
• Print member ID offset coinsurance or deductibles. The maximum Excuse #6: I don’t plan to stay at my job.
cards. credit per person is $100; maximum credit per Take your contributions and earnings with you.
family, $300. Excuse #7: Small investments aren’t going
Don’t fret! The You can get the credit by taking the health risk to get me the retirement savings I need.
website still features the same great, user- assessment under “Simple Steps to a Healthier Don’t underestimate how a small amount can
friendly ways you’ve enjoyed to manage your Life” on www.aetna.com or seeing your doctor for grow over time. The longer the compounding
a preventive care exam. process continues, the better your chances to
and your family’s health care 24/7.
accumulate the money you need.
Log onto Aetna Navigator to: What preventive services are covered?
Excuse #8: I’ve waited too long. Now it’s
• Review details of your coverage; The following services (one per calendar year) too late. It’s never too late when you consider
• Estimate your costs of health care; will earn you the incentive credit. how your money can grow. If you start now,
• Find doctors, dentists, hospitals and • Routine physical exam you can make good progress. Don’t wait any
• Well-child exams up to age 7 longer.
pharmacies near your house;
Excuse #9: I won’t be able to get at my
• Get Explanation of Benefits statements • Routine gynecological exams
money if I need it. While the plan is for
and much more. The HMO plans also offer preventive care
retirement, you may be able to borrow or
services. Check your plan to see which ones are
take a withdrawal from your account if a
Check it out at:
financial hardship occurs.
www.shopmyexchange.com The Exchange Post January 2011 9
35 Years of Service Superior Accomplishment Maxine Suivaaia, Hickam AFB Ruddy Catapang, Joint Base Lewis- Chizuko Hasegawa, Misawa AB
Odette Ingham, Hurlburt Field Edgardo Agag, Guam Tomohisa Taneichi, Misawa AB McChord Hannelore Hasler, KMCC
Haru Nmi Kendall, McClellan AFB Pete Alaniz, Joint Base Lewis-McChord Karin Taylor, HQ Gloria Causer, Dan Daniel DC Doaa Hassan, Selfridge ANGB
Mary Loree, Fort Riley Brenda Allen, Atlanta DC Kenneth Terry, Dan Daniel DC Afework Cherenet, Dan Daniel DC Judy Hathaway, HQ
Euloise McDougal, McClellan AFB Todd Anderson, HQ Marissa Tinoco, HQ Mayumi Chiba, Misawa AB Andrea Hatton, HQ
Joseph McDougal, HQ Benjamin Andrade, Davis-Monthan AFB Dalila Torres, Fort Carson Virginia Chisum, HQ Tina Hays, HQ
John Morton Jr., Keesler AFB Karen Armstrong, Camp Speicher Srinivas Venkateswarlu, HQ Luzviminda Chock, Schofield Barracks Maria Head, Vicenza AB
Rosa Robinson, Fort McPherson Lorraine Arthurs, HQ Robert Viramontes, Davis-Monthan AFB Nina Christmann, KMCC Yumi Herai, Misawa AB
Steven Trobaugh, Livorno AB Brenda Barnett, HQ Bradley Wacks, Dan Daniel DC Pamela Clare, KMCC Isabelle Herringshaw, Fort Knox
Lynette Belknap, HQ Linda Wiley, HQ Miriam Cisneros, White Sands Missile Martina Hettmann, KMCC
30 Years of Service April Wilson, HQ Range Kristina Hildebrandt, KMCC
Stephen Bielefeldt, HQ
Geneva Alvarado, HQ Mark Wright, Dan Daniel DC William Cline, NAS Fort Worth JRB Mika Hirano, Misawa AB
Tonya Borcherding, HQ
Marta Antonio, Fort Carson Debra Zarsk, HQ Alexandra Cobos, HQ Maria Hoffman, KMCC
Christine Brown, HQ
Ronda Avery, Fort Wainwright Shelly Combs, Fort Knox Iulai Holi Jr., Elmendorf AFB
Mitchell Burnett, HQ Excellence
Leslie Barch, Shaw AFB Priscilla Conley, Fort Belvoir Shandler Hollis, Fort Campbell
Donald Canary, Fort Knox Rashod Adams, Stuttgart
Lurlene Gordey, Tyndall AFB Raymond Conner, KMCC Letty Honer, March AFB
Maria Cherota, Wiesbaden Justina Aganon, Guam
Ruby Hambrick, HQ Mike Copeland, Fort Huachuca Jeanne Horne, U.S. Military Academy
Cher Colquitt, HQ Loreto Aguilar, Fort Wainwright
Larry Hodges, HQ Eduardo Costales, Joint Base Lewis- Gail Howard, NAS Grand Prairie
Evlin Comer, KMCC Maria Aguilar, West Coast DC
Kenneth Larsen, Wiesbaden McChord Patricia Howell, Wright-Patterson AFB
Tanisha Davis, HQ Vicente Aguilera II, West Coast DC
Deborah Leaming, Presidio of Monterey Dorothy Couchman, HQ Kirsten Howley, Fort Wainwright
Robert Diaz, HQ Fogalele Ah-Fua, Elmendorf AFB
Robert Leistner, Fort Huachuca Connie Cox, HQ Cvetka Howard, KMCC
Marietta Duff, Kuwait Marissa Alcantara, West Coast DC
Randy Matthews, Elmendorf AFB Jennifer Craven, West Coast DC Mellisa Hughes, NAS Fort Worth JRB
Roger Duncan, HQ Maricris Aldana, Misawa AB
Leslie Miller, Atlanta DC Maria Crisostomo, Guam John Hunter, Elmendorf AFB
Joann Enecial, Fort Sam Houston Britta Alexander, KMCC
Roberto Montalvo, Little Rock AFB Ellen Crispe, Hickam AFB Linda Hunter, Fort Dix
Michelle Fann, HQ Ronel Alquisola, West Coast DC
Barnchuen Mozee, Fort Hood Donna Crouch, HQ Vanessa Hurguy, HQ
Alma Ferguson, Camp Arifjan Raymunda Amio, Schofield Barracks
Lisa Piper, Goodfellow AFB Jimmy Crumbley, Atlanta DC Brenda Hypolite, Fort Sam Houston
Patricia Fields, Grand Forks AFB Mario Anaya, West Coast DC
Louretha Pitts, Fort Belvoir Ashlee Cunningham, Eielson AFB Jo-Lynn Iriarte, Hickam AB
Yvonne Finch, HQ Jennifer Anderson, KMCC
Ethel Stafford, HQ Lodrito Dacuag, West Coast DC Aya Irie, Misawa AB
Joseph Francisco, Fort Bliss Stephen Anderson, Mountain Home AFB
Scot Staggs, HQ Robert Danek, HQ Satsuki Iwasawa, Misawa AB
Michele Franklin, HQ Norma Andrade, Fort Huachuca
Eugene Szafarowicz, Misawa AB Victoria Daniels, Elmendorf AFB Kevin Jackson, Eielson AFB
Joel Gagui, HQ Renee Andrews, Elmendorf AFB
Dierdre Taylor, Aberdeen Proving Ground Annette Davis, Dan Daniel DC Frances Jacobs, Guam
Polly Galmore, HQ Merry Aquino, Fort Huachuca
Zaida Torres, Fort Buchanan Raul Deano, Elmendorf AFB Melanie Jenkins, Fort Shafter
Michael Gerth, HQ Ivan Arellano, West Coast DC
Glenda Valladares, HQ Joe Deerdoff, HQ Melissa Jenkins, Fort Knox
Shelley Gibson, HQ Andrea Arnold, HQ
Kimberly Walker, Wright-Patterson AFB Rieko DeMann, KMCC Satinderbir Johal, West Coast DC
Victoria Gibson, HQ Alfredo Arzabal, West Coast DC Eric Desveaux, U.S. Military Academy
25 Years of Service Lorrisa Gipson, HQ Baljeet Atwal, West Coast DC
Dennis Johnson, Fort Knox
Akiko Deto, Misawa AB Julia Johnson, Fort Huachuca
Amir Alidina, HQ Leslie Gunderson, Fort Bliss Aurora Azevedo, West Coast DC Maximo Diaz, Dan Daniel DC Maria Johnson, Wright-Patterson AFB
Angelo Brittian, Schweinfurt AB Loretta Hackler, HQ Bernadino Babauta, Fort Knox Patricia Dinsmore, HQ Andrea Jones, HQ
Ronald Cipriano, Guam Jennifer Hall, HQ Richard Bachman, Elmendorf AFB Teddy Domingo, West Coast DC Sherry Jones, HQ
Lynette Clark, Fort Jackson Jerry Hanson Jr., HQ Jeannette Bailey, Wright-Patterson AFB Sandra Dougherty, KMCC Ashley Jordan, Misawa AB
Madaline Cochran, Fort Belvoir Danielle Hernandez, West Coast DC Kimberly Bailey, HQ Kirk Drake Jr., HQ Cheryl Kahalekulu, Schofield Barracks
William Eddings, HQ David Hill, West Coast DC Marilou Bailey, West Coast DC Ninfa Driscoll, Hickam AFB Jessica Kaiser, Ramstein AB
Fannie Gutierrez, Waco DC Maria Holland, HQ Maribel Balean, Elmendorf AFB Robin Duclos, Fort Belvoir Marie Kang, Yongsan AB
Wayne Hansen, Nellis AFB Timothy Holt, HQ James Ballard Jr., HQ Randy Duhaylongsod, West Coast DC Gemma Kapalungan, Fort Knox
Gulcin Hillman, Nellis AFB Susan Humphress, Grand Forks AFB Arnold Banks, Dan Daniel DC Dawn Dunning, HQ Kouichi Kariya, Misawa AB
Janis Kimball, HQ Ricky Hurst, Fort Sam Houston Mabel Barber, Fort Huachuca Michael Durbin, Eielson AFB Taiyo Katchi, Misawa AB
Elton Macabeo-Spahn, Hawaii Ronald Hurst, Joint Base Lewis-McChord Derrell Barefield, Misawa AB Robert Dussetschleger, HQ Andrea Keene, Fort Campbell
Lourdes Merritt, Nellis AFB Margaret Jacobs, KMCC Daniel Bass, Fort Huchuca Liezl Ehrensberger, Fort Sam Houston Divina Gracia Keeler, Misawa AB
Rodney Paris, HQ Matthew Keller, West Coast DC Merle Bass II, West Coast DC Doris Eigner-Schmieden, KMCC Dante Kelly, Spangdahlem AB
Delores Perry, HQ Vivian King, HQ Sara Bateman, Wright-Patterson AFB Sandra Ellerbe, KMCC Hattie Kelly, Fort Belvoir
Windy Perry, Fort Hood Lena Kirk, HQ Tetsuko Battle, Misawa AB Syreeta Ellis, HQ Teri Kirk, NAS Fort Worth JRB
Mark Stanley, HQ Donald Lara, HQ Monika Becker, KMCC Jane Engel, KMCC Katrina Kirkwood, KMCC
Yukihiro Taneichi, Misawa AB Stephanie Lara, HQ Karen Bedtelyon, Hickam AFB Andrea Engfer, HQ John Kline, EUCOM
James Timothy III, Hanscom AFB Phyllis Latham, HQ Camille Belizaire, Dan Daniel DC Pamela Evenson, Grand Forks AFB Margit Kloos, KMCC
Chong Tracey, Fort Riley Mark Leitner, Guam Nichole Bennett, KMCC Fe Catalina Favor, Fort Huachuca Nikisha Knowlton, HQ
Satoshi Yamahata, Misawa AB Jennifer Little, HQ Michael Benton, Fort Huachuca Arcenia Ferguson, NAS Fort Worth JRB Ursula Koeniger, KMCC
Kim Luce, HQ
20 Years of Service Dagmar Bird, KMCC Stephen Ferry, KMCC Olimpia Krnfli, West Coast DC
Larhonda Lyons, Dan Daniel DC Cheryl Blakeley, HQ
Carolyn Bishop, Keesler AFB Carmen Feyer, KMCC Marilyn Kropka, NAS Fort Worth JRB
Gail Manigo, Dan Daniel DC Brian Blecha, Joint Base Lewis-McChord
Nancy Bungal, Hale Koa Efrain Figueroa, Hickam AFB Karl-Heinz Kunisch, KMCC
Dwayne Mawson, Wiesbaden Juvilyln Bobo, Elmendorf AFB
Eileen Charles, Fort Carson Angela Fincher, HQ Winifred Labrador, Schofield Barracks
Robert Mcauley, HQ Herminia Bodison, Elmendorf AFB
Dale Cherry, Dan Daniel DC Denesia Fore, HQ Sunny Laguitan, Schofield Barracks
Ralph McGhee, Joint Base Lewis-McChord Milagros Bodomo, Misawa AB
Robin Cloud, HQ Maurice Foster, Dan Daniel DC Julia Lagunes, West Coast DC
Kathleen McKay, HQ Amber Boling, Whiteman AFB
Cher Colquitt, HQ Cynthia Franco, HQ Ruth Lamparth, KMCC
Janet Mahaffie, HQ Anna Boller, Stuttgart
Richard Giardelli, Keesler AFB Genny Garcia, HQ Deanna Lange, Fort Huachuca
Marco Mejia, Davis-Monthan AFB Rodine Bondy, Fort Knox
Sheila Groomes, Fort Bliss Tom Garcia, Joint Base Lewis-McChord Cooper Langford, Atlanta DC
Bryan Moon, HQ Kenneth Boston Jr., HQ
Lydia Hall, Fort Rucker Jesus Garibay, West Coast DC Deborah Lawrence, HQ
Deborah Mori, Iraq Heather Boulware, HQ
Dale Hazard, Selfridge ANGB Manuela Genao, KMCC Charles Lawson, Fort Wainwright
Kim Nasalroad, HQ Jeaneen Boyd, Fort Huachuca
Daphany Horne, Fort Belvoir Kathy George, Buckley AFB Kristen Lawson, Fort Wainwright
Crystal Newhouse, HQ Ursula Braun, KMCC
Karen Jett, Fort McClellan Kulwant Gill, West Coast DC Paula Lax, Fort Campbell
Michelle Nurse, HQ Ralph Brewington, KMCC
Phyllis Jones, Fort Gordon Rose Gillard, Fort Belvoir Nadine Lee, Fort Huachuca
Clyde Ormsbee III, HQ Rebecca Bristol, Elmendorf AFB
Launa Maddox, HQ Karl Gillen, KMCC Gudrun Leimig-Bounds, KMCC
Stephen Ostrowski, HQ Geneva Britt, Fort Dix
Karen Martin, Whiteman AFB Nicole Ginunas, Wright-Patterson AFB Patricia Lein, KMCC
Kyung Min Park, Korea Bernice Brown, McGuire AFB
John Oliviero, Randolph AFB Abelardo Gomez, West Coast DC Cynthia Lewis, HQ
Sing Poon, HQ Pamela Brown, Fort Benning
Deidra Perez, Nellis AFB Naoko Gonohe, Misawa AB Christopher Lindsay, Grand Forks AFB
Darryl Porter, HQ Tangamicka Brown, U.S. Military Academy
Mary Pope, Fort Hood Elizabeth Goodrich, Mountain Home AFB Tuitofa Livai, West Coast DC
Tiffany Reder, HQ Tyrone Brown, Fort Campbell
Gloria Rivera, Elmendorf AFB Leonard Gouveia, West Coast DC Inge Lobacz, Spangdahlem AB
Albert Reyna, Davis-Monthan AFB Sandra Bruce, HQ
Lee Robinson, Fort Belvoir James Grant Jr., Atlanta DC Heather Lobrillo, Schofield Barracks
Lynda Richey, HQ Helen Buck, West Coast DC
Sun Saulo, American Somoa Matthew Griffin, HQ Sandra Long, NAS Fort Worth JRB
Shannon Robards, HQ Jonathan Bumanlag, West Coast DC
Richard Sharman, Dan Daniel DC Paul Griffin, KMCC Genesis Lopez, U.S. Military Academy
Martha Robuck, HQ Kay Bylsma, Goodfellow AFB
Juanita Stephenson, HQ Thomas Gross, Europe Region Robert Lucas, Dan Daniel DC
Michael Ruben, Wiesbaden Eida Caballero, Fort Belvoir
Petra Swanson, Tyndall AFB Danilo Guban, Schofield Barracks Aracely Maldonado, West Coast DC
Melanie Runyon, Grafenwoehr Mary Grace Camantang, Schofield
Linda Swinegar, Fort Knox James Hadden, Misawa AB Mary Elizabeth Malloe, Elmendorf AFB
Robert Schmid, HQ Barracks
Amy Togiola, Hickam AFB Linda Hall, Fort Wainwright Christy Malugin, Selfridge ANGB
Susan Shields, Fort Huachuca Manuel Cano, Goodfellow AFB
Sabine Wagner, HQ Ok Han, Yongsan AB Henrietta Martinez, Fort Sam Houston
Regina Shope, HQ Sylvia Carpenter, Fort Wainwright
Leroy Ybarra, Goodfellow AFB Leann Hardwick, Hawaii Jesus Martinez, Fort Belvoir
Michael Siegfried, UK DC Jennie Carrizales, HQ Fe Harris, NAS Fort Worth JRB
Extraordinary Achievement Barbara Slaughter, Fort Huachuca Jennifer Carter, HQ Margarita Martinez, Fort Sam Houston
Sandra Harris, HQ Rachel Martinez, Fort Sam Houston
Paula Gunderson, Fort Bliss Shirley Strano, HQ Michickia Carter, Fort Meade
10 January 2011 The Exchange Post www.shopmyexchange.com
Major General Casella
Fort Leonard Wood
Trudy Page, Anthony’s Pizza
Costella Hogan, main store
Donna Campbell, main store
Christine Bell, main store
Jennifer Williams, PowerZone
Chong Tracey, softlines
Sukhui Stout, Popeyes
Patricia Lemay, MCSS
Cecilia Batillier, Einstein Bagels
Stacy Tuttle, Starbuck’s
Linda Morris, main store
Winston Brown, main store
Alan Timbol, main store
Amy Antunes, main store
Keon Boney, Dust Bowl
Ricardo Orfin, main store
Camille Gonzales, Burger King
Vaneza Moya, main store
Jean Degener, shoppette
Dr. David Monbeck, services
Valarie Wilson, main store
Shades of Green
Cristina DePasion, associate
Virginia McGhee, supervisor
Bert Rollins, main store
www.shopmyexchange.com The Exchange Post January 2011 11
exchangenews Central Region
A cowpoke and a fairy
Jim Skibo, Adrian Shamsudeen, John
Solan and others ran in the marathon.
o carry on the mission of the
Exchange’s Operation Be Fit FORT MCCOY - Two of the dozens
program, 14 associates from of young shoppers are all smiles
headquarters ran recently in Dallas’ as they create works of art out of
plain pumpkins. Meanwhile, their
famous White Rock Lake Marathon.
parents were boosting sales by 44
Peter Beauvais, Robert Cox, John percent above the same day in 2009
Jenkins, Larry Marshall, Ajay Mistry, at the Wisconsin store. (Kathie Hartley,
Darren Miller, Paul Monda III, Kathy reporter)
Morris, Elena Ramos,
Dr. James Skibo, John
Solan, Chris Ward and
Chad Young proved LITTLE ROCK AFB - He may not be in Texas, but this little cowpoke,
that getting older is no left, and a fairy just waiting to grant a wish show off their getups
excuse for not getting during the Exchange’s annual Halloween costume contest. In ad-
fit: their ages range from 24 dition, managers and associates collaborated with a local animal
to 63. shelter to send six pets home with new owners. Great family events
helped build strong emotional connections with valued shoppers.
Beauvais, a program manager in the OFFUTT AFB - An ecstatic custom-
(Roberto Montalvo, reporter)
Information Technology Directorate, er shows off her companion at the
finished 75th in the 22,000-person Nebraska store’s pet fair. Exchange
field—tops for the associates. managers and associates collabo-
Of course, you don’t have to run rated with base vets, Air Force
a marathon to get fit. To learn how Services and the food court to pull
to lose weight, keep it off, improve off one of the best pet fairs within
your health and eat right, check out recent memory. Sales were 16 per-
cent higher than the same day in
the Operation Be Fit website,
2009. Pet lovers enjoyed contests
for the best trick, look alike and cos-
tume. The four-footed participants
seemingly enjoyed themselves, too.
(Nancy Copada, reporter)
FORT CUSTER - Battle Creek Store
Manager Sandra Lewis helps post KEESLER AFB - Panamanian dancers in traditional attire entertain
commander Lt. Col. Dennis Nadrasik shoppers at the Mississippi base during recent celebrations honor-
and Sgt. Maj. John Engel cut the rib- ing contributions of Hispanic Americans to U.S. society. The fes-
bon at the Michigan Army National tivities included various dances, which included shoppers, and
Guard training facility’s new store. REDSTONE ARSENAL - Sheila Luck,
information about the dresses and Hispanic culture. (Armando right, an Exchange security spe-
(Janet Larson, reporter) Moncayo-Pallares, reporter) cialist, is congratulated by Stanley
Walker, a criminal investigations
chief with the U.S. Attorney Gen-
eral, for nabbing a thief making off
HQ - Chief Operating Officer Michael Howard, center, recognizes with nearly $1,100 in commissary
Real Estate’s Tony Lopez, Jackie Faircloth, Kelli Whitaker, Jan Brandon, meat. During video surveillance
Allison Bryan, Allen Alonzo and Isaiah Bluitt as “super users” of the behind the Exchange, she spotted
Exchange’s advanced procurement system. They have issued nearly 2,900 the commissary employee leaving
requisitions since the system went live last February. The associates a grocery cart packed with meat in
work closely with contracting officers on construction and renovation the woods. He was jailed for 120
projects around the world. (Shalandrea Smith, reporter) days and fined nearly $3,300. (Ruby
12 January 2011 The Exchange Post www.shopmyexchange.com
Central Region exchangenews
A goblin good time
FORT RILEY - At a recent wine- WRIGHT-PATTERSON AFB - At
tasting event, Associate Tammy least 750 people enjoy the best in
Maden hustles to keep up with spirits during the Class Six’s Fall
some of the 300 customers paying 2010 Wine Festival. More than
for products at the Kansas post. $24,000 in wine was sold in three-
The Exchange’s Class Six team col- and-a-half hours during the festival,
laborated with MWR, DeCA and an event that community members
vendors for the festivities, selling highly anticipate each year. Such
50 cases of wine in three hours. gatherings, among many others,
(Elisabeth Pringle, reporter) are great ways for managers and
FORT KNOX - Some of the 70 Exchange shoppers associates to build a “sense of com-
of tomorrow enjoy a goblin good time as they make munity” with their military installa-
turkey masterpieces from Oreo cookies and candy. Ven- tions, says Exchange Commander
dor partner Helen Little, left, and Associate Lisa Fuller make sure the Maj. Gen. Bruce Casella. For his tips
eager artists don’t wolf down their creations before on building that sense of communi-
getting a chance to show them off. A youngster, in- ty, check out November’s Exchange
set, is all smiles as he displays his turkey just before Post. (Christy Beenenga, reporter)
gobbling it down at the post in Kentucky.
At FORT POLK in Louisiana, left, a product rep
beams as David Anthony Guza shows off his prize-
SHEPPARD AFB - Associates Theresa winning creation. (Kathy Turpin and Jeanne Young, reporters)
Newcomb, left, and Nancy Nelson
show off the special coins present-
ed to them by Exchange Deputy
Commander Brig. Gen. Fran Hendricks
during his recent visit to the Texas
base. (Debra Melton, reporter)
FORT RUCKER - Product vendor
Alan Bradshaw-Sheely, front, helps
Associates William Jones and Calvin
Young meet customers at the popu-
lar Veterans’ Appreciation Gun Show.
Shoppers got a bang out of the big
deals for a wide selection of firearms
and ammo and a sweepstakes to win
FORT SILL - Soldiers at this Okla- guns. (Christina Caldwell, reporter)
homa base like their turkeys fryin’
style. Service members taste the
free turkey samples made with fry- FORT HOOD - A pampered pooch gets its first belly scratch as a new
ers they could buy in the Exchange member of a family, who adopted the canine during a collaborative
for their Thanksgiving meals. (Brian promo between the Exchange and a local animal shelter. (Reatha Stockton,
TINKER AFB - Now this is establishing an emotional connection.
Happy Airman Cole Robinson shows off the four tickets to NASCAR FORT MCCOY - Manager Erin Wasie
races at the Texas Motor Speedway near Fort Worth and $1,000 in presents customer David Lechelt
spending money he won during a recent vendor-sponsored giveaway. with a 46-inch LCD TV during a
(Rosalina Johnson, reporter) recent Samsung sweepstakes. The
promotion resulted in a 108 percent
increase in sales compared to the
previous year. (Neal Smart, reporter)
www.shopmyexchange.com The Exchange Post January 2011 13
exchangenews Eastern Region
Lining up for Harry
CARLISLE BARRACKS - Class Six JOINT BASE MCGUIRE-DIX - For-
Manager Rick Condran, right, pres- mer New York Giants star Carl
ents the Chandlers with an iPod Banks, center, visits with troops at
Speaker Dock donated by Bud- the Tri-Service Military Clothing
weiser. They are among the hun- Store in New Jersey. Banks greeted
dreds of customers who entered a long line of Soldiers, Airmen and
summer sweepstakes giveaways at family members and signed auto-
the Pennsylvania store. (Rick Condran, graphs. (Michael Farren, reporter)
FORT DRUM - Harry Potter fans line
up and pack the New York post’s
Reel Time Theater for a military ap-
preciation screening of the new
movie, “Harry Potter and the Deathly
Hallows.” Nearly 800 people came
out for the one showing and
generated more than $3,000 in
concession sales. That’s a ton of popcorn. Die-
hard Potter devotees began lining up at 11 a.m. for the 4 p.m. showing.
(Becky VanValkenburg, reporter)
FORT JACKSON - Young shoppers
line up for the annual costume
JOINT BASE MCGUIRE-DIX - The contest at the South Carolina post
Grinch visits his fans of all ages as with dreams of winning treats, not
product rep N0emi Parsons reads tricks. (Nancy Kessler, reporter)
Dr. Seuss’ classic, How the Grinch
Stole Christmas. This Grinch, how-
ever, isn’t about to steal anything.
(Megan Wakeman, reporter)
FORT DRUM - Post and Exchange
leaders kick off the New York
store’s Exchange Mobile Center
kiosk, one of about 30 that have
opened around the U.S. since Sep-
tember. By later this year, 60 kiosks
JOINT BASE ANDREWS - Associate will sell the most popular wireless
SEYMOUR JOHNSON AFB - A child experiences first-hand how to ex-
Renee Carter, right, presents shop- products and plans. Find a deal for
tinguish a blaze during a fire prevention education event put on by the
per Joan Maltaggliati with a $150 yourself at www.shopmyexchange.
North Carolina Exchange and the local Boy and Girl Scouts. (Vicki Deselms,
Exchange gift card in a recent sweep- com/mobilecenter. (Becky VanValkenburg,
stakes. (Amy Brandt, reporter) reporter)
14 January 2011 The Exchange Post www.shopmyexchange.com
hair to healthier,
Eye-catching Inferno Red metallic ﬁnish
1" clamp ﬂat iron
High temperature- heats to 400°
Tourmaline and Nano-Ceramic plates
Crushed from precious gemstones,
Tourmaline crystals emit negative ions that
quickly seal the cuticle layer and eliminate
frizz for smoother, silkier hair.
Nano-Ceramic, with its ultra smooth ﬁnish,
minimizes friction and delivers far-infrared
heat. It penetrates hair from the inside out,
for deep, long-lasting styles.
20 variable heat settings for all hair types
Fast 60 second heat-up. Dual voltage.
Tangle free swivel cord
Available at your Exchange. Selection may vary by location.
www.shopmyexchange.com The Exchange Post January 2011 15
Available at your Exchange. Selection may vary by location.
exchangenews Europe Region
AVIANO AB - HR’s Manuela Rovere
lets incoming Airmen know about KMCC - While visiting Ramstein
available jobs at the Exchange dur- AB in Germany, Tom Branning,
ing a community fair. left, vice president of the Food and
Telling “the Exchange story” at such Theater Division, presents Food
events as job and newcomers’ fairs Management Professional plaques
are great ways for managers and to Nalan Green, Maria Marx and
associates to build a “sense of com- Torstein Hahn. They are joined
munity” on their installations, says by Moreno Alarilla, chief of the
Exchange Commander Maj. Gen. Exchange’s Europe Food Branch.
Bruce Casella. For his tips on build- The highly prestigious and rec-
ing that sense of community, check ognized honor is sought-after by
out November’s Exchange Post. Exchange restaurant managers.
(Nancy Head, reporter) (Michael Sitrin, reporter)
HEIDELBERG - Fido makes an appointment with
Suzi Beth-Joans at her new Pet Alley Grooming concession
operation, the first such service for the Exchange in a European hous-
ing project. Fido and 35 of his other four-legged buddies lined up for
the first appointments when the shop opened in November. (Frank Niccoll,
MAINZ KASTEL - In a Toyland
sweepstakes, Manager Sam Ali MANNHEIM - Larry Legrand, Karen
presents customer Martina Owens Kloess, Carmen Oquendo Matos
with her new TV. (Sam Ali-, reporter) and Thudung Nguyen celebrate af-
ter receiving an “awesome job”
rating on food inspections. They
and their teammates serve meals
to 530 base students in grades K-12
every day. Throughout the world,
the Exchange dishes up about four
million meals a year to students at
92 Department of Defense schools.
(Patricia Olson, reporter)
BAUMHOLDER - Associates Jutta
Neugebauer, Monika Ohliger, Lea VICENZA AB - MTV’s Jason Acuña,
Sacchetti, left to right, and Marina GRAFENWOEHR - Young shoppers seemingly struggle to tell Santa better known as “Wee Man,” hams
May, bottom, gather for a devilishly Keith Harry what they want for Christmas as elf/associate Martina Deiss it up with a Soldier during an au-
good time at the Exchange Hallow- listens to the wish list. On “Black Friday,” Harry, a community resident, tograph session during the “Jack-
een party. Managers and associates arrived at the shopping center in Germany aboard a fire truck, which, ass 3-D” star’s frolicking Salute the
paid for the party with money they of course, sent kids of all ages into holiday ecstasy. Deiss, who is a sales Service tour. Afterwards, Soldiers
won in a MILITARY STAR® competi- associate in the PXtra, volunteers every year to don her elf costume to got to see the movie for free. (Debbie
tion. (Marina May, reporter) children’s delight. (Crystal Chatterton, reporter) Byerly, reporter)
16 January 2011 The Exchange Post www.shopmyexchange.com
Missing the salsa
CAMP MIKE SPANN - As further
proof of the Exchange’s service to
the additional troops in Afghani-
stan, Managers Ron Barfield and
Merce Marulli, an Army sergeant
and third-country national con-
tractor Nazar Turgangaziev open
the new store in the remote north-
ernmost section of the country. In
2001, Spann became first American CAMP BUEHRING - Associate Betty Villareal said “goodbye” to Soldiers
killed in Operation Enduring Freedom. in the 1836th Transportation Company before they return home from
(Jack Scott, reporter) Kuwait. To the troops, Villareal became known as “Salsa Betty” because
of her famous salsa she whipped up for functions. When not deployed,
CAMP AS SAYLIYAH - Managers
Villareal works in the Marketing Directorate’s Catalog Call Center at HQ
and associates let off some steam
in Dallas. To read a grateful Soldier’s “customer shoutout” about Betty, see
at the Qatar store by celebrating
November’s Exchange Post, Page 6. (Daniel Wise, reporter)
Halloween and creating an excit-
ing shopping destination for the
troops. (Mary Lou Tangadik, reporter)
CAMP AS SAYLIYAH - Associates
Margarita Sanderson and Kelly
Rannes don traditional, fiesta-
colored Nalu dresses during the
recent Hispanic Heritage Month CAMP AS SAYLIYAH - A Soldier
at the Qatar store. (Mary Lou Tangadik, takes a picture of his comrade at
a holiday display promoting the
CAMP VICTORY - During gala evening festivities full of giveaways, music
store’s Christmas trees and sodas.
and refreshments, Services Business Manager Thomas Gagnon, right, helps
In fact, Sgt. Maj. Douglas Dunn of
Lt. Col. Larry Hart, the Exchange’s senior liaison officer in Iraq, and New
the Europe Region presented Store
Car Sales Manager Asher O’Rourke draw a Soldier’s name to win a Dodge
Manager Mary Lou Tangadik with
Challenger. The lucky guy serves at JOINT BASE BALAD in Iraq—and
a special coin for designing the
he’ll probably remember this night and the Exchange for the rest of his
display in Qatar. (Mary Lou Tangadik,
life. (Thomas Gagnon, reporter)
AL UDEID AB - Staff at the Qatar base’s Blatchford Preston
CAMP ARIFJAN - Subway spokes-
Exchange and Ops Town Shoppette gather to celebrate
man Jarod Fogle, in red, visits with
Thanksgiving and thank folks for what they do for customers
associates at the Exchange Op-
downrange. (Brigette Licona, reporter)
erations Center in Kuwait. Fogle
lunched with Soldiers and visited
clinics during his tour just before
the holidays. (Monica Kostak, reporter)
www.shopmyexchange.com The Exchange Post January 2011 17
exchangenews Pacific Region
Pacific-style tigers, ghouls, goblins, witches
HICKAM AFB - During early Christ-
EIELSON AFB - Manager Michael mas shopping, young shoppers enjoy
Lowry, left, presents customer their balloons made by the clown and
Phillip Finney with a $1,000 Ex- artist, left. Like in Exchange Toylands
change gift card in a recent Mon- around the world, kids enjoyed give-
ster energy drink sweepstakes. aways, prizes, tastings, and a carnival
At the store in Alaska, Finney put atmosphere that created special holi-
the card to good use by immedi- day memories and emotional connec-
ately buying a washing machine tions. (Nanami Taniguchi, reporter)
and other items off his wish list.
(Michael Lowry, reporter)
YONGSAN AB - A mother shows off her
wee one dressed as a tiger during a Hal-
loween costume contest at the base
in Korea. Junior is probably wonder-
ing what all the fuss is about during YOKOTA AB - Shoppers crowd the
the festivities, which featured give- newly renovated PowerZone dur-
ELMENDORF AFB - You couldn’t ing a Moonlight Madness promo.
aways, drawings and treats for an
find a happier shopper at the Sales soared 34 percent compared
exciting shopping destination.
Alaska store than Miguel Arroyo, to the same day in 2009 as excited
left, after Manager Mark Neeley Meanwhile, a ghost and goblin at CAMP ZAMA in Japan,
left, look like they want people to stop taking their pictures customers enjoyed free drawings
presented him with a $1,000 gift and great selections. (Rosie Womack,
card in a Hanes sweepstakes. so they can dive into the delicious Halloween cake. At right,
Associate Anna Nakajima is all decked out and ready to ask reporter)
(Mark Neeley, reporter)
“Steak or chicken? Soft or crunchy?” at CAMP FOSTER’s Taco
Bell, also in Japan. (Atsushi Matsuda, Hiroko Mochizuki, Miki Shoop, Carl
CAMP FOSTER - Soldiers compete
to see who would win a free copy of
the new “Call of Duty–Black Ops” at
the Okinawa store. On the first day CAMP FOSTER - Overcoming brain
of the video game’s release, cus- freezes while downing large cups of
tomers bought nearly 900 copies OSAN AB - Military family members, left, enjoy themselves in a
Baskin Robbins cake-decorating contest to see who would leave with soft-serve ice cream, Cpl. Roxanne
as the Exchange was one of the first Aporongao and Cpl. Celiar Anzua
major retailers to be first to market a $50 Exchange gift card for making the best cake within 20 minutes.
At right, Nam Mi-hyon, the Subway manager at the base in Korea, see who can eat the most in a recent
with the hot product. At Exchanges Baskin Robbins contest. The winner
around the world, shoppers flooded times a contestant as he tries to make the best looking sub in the fast-
est time. The winner built a killer sub in one minute and 30 seconds. got a $50 Exchange gift card, while all
the stores to buy the first copies of participants took home meal cards.
(Hak-ku Yim, reporter)
the game. (Ken Limtiaco, reporter)
18 January 2011 The Exchange Post www.shopmyexchange.com
Pacific Region exchangenews
How to make an Oreo turkey
CAMP FOSTER - Marine Sgt. Maj.
Timothius Robinson from MARINE
AIR CORPS STATION FUTENMA
SCHOFIELD BARRACKS - MWR’s helps a girl put her contributions
Allan Criss, Ruben Moreno and Tim in the Toys for Tots donation box.
Pugh dress up in Halloween finery To build a sense of community with
to help the Exchange welcome new the Okinawa military complexes,
residents to the complex in Hawaii. Exchange associates helped gather
(Deborah Williams, reporter) toys for needy children during the
For Exchange Commander Maj.
Gen. Bruce Casella’s tips on build-
ing that sense of community, check
out November’s Exchange Post. (Sgt.
1st Class Jon Cupp, reporter)
HICKAM AFB - Sisters show off their Oreo turkeys during a fun and
family-friendly promotion at the Hawaii store. All the items used by the
kids were on sale, so they didn’t have to worry about running out of
money. Besides, the event was so popular among parents and children
that managers and associates passed out the recipe:
HICKAM AFB - Customers enjoy Oreo Cookies
free samples of great-tasting turkey Reese’s Miniature Peanut Butter Cups
made with one of the fryers sold in- Whoppers Malted Milk Balls
side the Hawaii store. In fact, shop- Brach’s Candy Corn
pers were so impressed with the Chocolate frosting
tastiness and juiciness that they White Frosting
bought seven fryers just during the Orange food coloring (for the turkey’s feet) YONGSAN AB - Valued veteran
demo. (Nanami Taniguchi, reporter) Toothpicks Kirk Dressler, who fought in World
Directions War II, Korea and Vietnam, clutches
Place Oreo cookies as base and place a dab of chocolate frosting on top to attach
the Exchange gift basket he re-
mini-peanut butter cup. ceived during ceremonies honoring
Place a dab of chocolate frosting on top of the peanut butter cup to attached
retirees. Associates spread the “Ex-
malted milk ball for the head. change story” with catalogs, flyers,
Place candy corn in the edge of the second Oreo cookie (tail).
current event calendars, MILITARY
STAR® applications, coupons and
Place a dab of chocolate frosting on the widest part of the mini-peanut butter
cup and attach to Oreo tail.
plenty of cake, coffee and refresh-
ments. (Marie Kang and Carl Reed, reporters)
Break off the white tip of a candy corn, dip in chocolate frosting and place on
malted milk ball for the beak.
Use toothpick with white frosting to add eyes and feet.
(Nanami Taniguchi, reporter)
Above, what would a holiday be with-
CAMP HUMPHREYS - A youngster really
out seeing who could wolf down the
enjoys her ice cream cone after she com-
most pumpkin pie? At the Okinawa
pleted a reading program at the Hawaii
complex, Marines dig into the goodies
Army garrison’s school. The Exchange’s YONGSAN AB - Manager Marie
to win a $50 Exchange gift card. Now
food court collaborates with the school Kang, right, serves up samples from
that would buy plenty of pies—or Ex-
to reward students who meet their goals the Main Street USA Food Court
change Select tummy medicine. (Sgt. 1st
in the program. (Song, Song-in, reporter) holiday catering menu to hungry
Class Jon Cupp, reporter)
yuletide shoppers. (Carl Reed, reporter)
www.shopmyexchange.com The Exchange Post January 2011 19
exchangenews Western Region
A little princess and her Iron Men
MOUNTAIN HOME AFB - Mindy
HILL AFB - As characters from Webb, a stylist at the beauty sa-
the classic movie, “Wizard of Oz,” lon, helps a customer get purple
associates Roberta Calligaro, Eliza- hair just in time for Halloween
beth Hargraves, Linda Crisostomo, parties and festivities. She and her
Nakima West and Falane-Anita Mills teammates handed out “Spook-
ensure shoppers follow the yellow tacular Special” coupons to parents
brick road to Charley’s Steakery at and kids at the Idaho Exchange.
the Exchange in Utah. (Espie Capulong, Don’t worry, the purple coloring
reporter) was just temporary. (Lynn Masters,
BUCKLEY AFB - A princess and her Iron Men
companions guess what’s in the gift boxes
during the Safe Alternative to Halloween
festivities in the Exchange food court.
About 65 children, including the wee one,
inset, played games, won prizes, and ate plenty
of delicious candy and fruit. Exchange managers and associates col-
laborated with base housing to sponsor the event. (Jeanine Limberger,
LACKLAND AFB - Sports broad-
caster and former Dallas Cowboy
Everson Walls poses for a pic- JOINT BASE LEWIS-MCCHORD -
ture with a fan during his visit Stand-up comic Carlos Mencia, left,
to the San Antonio base for an visits with a family during his visit
autograph session. (Crystal Carrasco, to the Washington State base. He
signed autographs and posed for
pictures with about 200 Soldiers,
Airmen and family members. His ap-
pearance was sponsored by the Air
Force Reserves. (Rebecca Hill Dussetschleger,
BEALE AFB - The Exchange’s
MOUNTAIN HOME AFB - Happy customer Kayla Walters surely
shoppers of tomorrow parade
has a strong emotional connection with the Idaho Exchange after JOINT BASE LEWIS-MCCHORD -
through the California store in
deployed husband, Sgt. Phillip Walters, sent roses and a pumpkin Reps from Elizabeth Arden perform
their best Halloween costumes
centerpiece through Petals and Blooms. The concessionaire was free makeovers to make their custom-
to the smiles of parents and as-
advertising a deployment/TDY special for the holidays. (Lynn Masters, ers feel special. (Rebecca Hill Dussetschleger,
sociates. (Theresa Weir and Charlie Marshall,
20 January 2011 The Exchange Post www.shopmyexchange.com
Take your DVDs on-the-go!
It has never been easier with the
Coby TFDVD1029 10.2" Portable
DVD Player. Its sleek, compact
design features a colorful 10.2"
LCD display. Connect to video
games, VCRs, or other AV sources
with an AV input jack and enjoy
private listening with its available
www.shopmyexchange.com The Exchange Post January 2011 21
Come in and see our selection
of tvs and dvd players.
22 January 2011 The Exchange Post www.shopmyexchange.com
Available at your Exchange. Selection may vary by location.
Melody Henry – loss prevention manager Catherine Sherman – food court manager, Deborah A. Carmon-Coleman, 51, Ada, Okla. The former HQ inventory man-
transfers V, EUCOM, to loss prevention manager V,
Schofield Barracks, to restaurant manager
(SW), Fort Bliss
died Nov. 2 in Fort Worth, Texas. The for-
mer catalog/online merchandise manager
agement specialist retired in 1990.
Joyce E. Marrow, 72, died Sept. 3 in
Hope Higgins – shift supervisor, Fort Geraldine Silva – sales & merchandise retired in 2010.
Pete Alaniz – retail business manager, Arlington, Texas. The former Pacific Region
Fort Lewis, to general manager, Beale AFB Polk, to sales area manager, Fort Bragg manager, Fort Lee, to sales & merchandise Marjorie P. Dade, 37, died Sept. 18 in associate retired in 1995.
David Hill – logistics operations manager manager, Schofield Barracks Yigo, Guam. She was a Guam Area food
Robin Ayling – general manager, Offutt Dorothy J. Mays, 70, died Nov. 10 in
AFB, to general manager, Wright-Patterson AFB I, West Coast DC, to region facility manager, Richard Silvis – logistics operations service worker. Churchville, Md. The former Aberdeen
Waco DC manager III, Atlanta DC, to logistics opera-
Pamela Brown – store manager (BR/Gas), Earl Ealey, 45, died Nov. 16 in Clarksville, Proving Ground associate retired in 2010.
Salvatrice Honshul – restaurant manag- tions manager V, HQ
Fort Benning, to store manager (CS/Gas), Tenn. He was a laborer at Fort Campbell.
er (BK), Grafenwoehr, to restaurant manager Ivelisse Solazayas – operations manager, Phillip M. Menteer, 90, died Oct. 17 in
(BK), Fort Bliss Fort Eustis, to operations manager, Langley AFB Darlene Fields, 77, died Nov. 7 in El Paso, Duncanville, Texas. The former HQ associate
Michickia Carter – reorder assistant, Texas. The former Fort Sam Houston MCSS retired in 1973.
MacDill AFB, to store manager (BR/Gas), Cheryl Hurdle – shift manager (retail), Christine Stallwood – operations man-
Thule AB, to shift manager (retail/gas), ager, Denver, to store manager (MS), Max- manager retired in 1990. Kathleen D. Miller, 92, died Sept. 21 in
Fort Dix well AFB Fidel D. Figueroa, 78, died Nov. 11 in San Lawton, Okla. The former Fort Sill operator
Alison Clement – store manager (BR/Gas), retired in 1984.
Dyess AFB, to sales & merchandise man- Shirley Huth – sales & merchandise man- Anna Stanton – general manager, Beale Antonio. The former Lackland AFB assistant
ager, Lackland AFB ager, Sheppard AFB, to general manager AFB, to general manager, Offutt AFB Four Seasons manager retired in 1990. Lucy A. Moose, 89, died Oct. 7 in At-
(dual), Camp Zama Patricia Taylor – sales & merchandise Carolyn G. Gailey, 76, died Oct. 6 in San lanta. The former HQ senior buyer retired
Janet Costen – store manager (MS), Patrick
AFB, to store manager (MS), Andrews AFB Charles Knighten – store manager (MS), manager, Andrews AFB, to store manager Antonio. The former Lackland AFB senior in 1983.
Fort Lee, to sales & merchandise manager, (MS), Fort Lee store associate retired in 1998.
Edward Devlin III – general manager Philip A. Nuno, 61, died Nov. 9 in Cali-
Puerto Rico Jonah Thomas – dispatcher, HQ, to logis-
(Dual), Camp Zama, to general manager Ruby Y. Goodman, 59, died Oct. 18 in fornia City, Calif. The former Los Angeles
(Dual), Sheppard AFB Qiana Leonard – visual merchandiser, tics operations manager I, Dan Daniel DC Junction City, Kansas. The former Fort Riley AFB senior store associate retired in 2003.
Fort Meade, to brand execution manager, HQ Stephen Weaver – general manager
Stacy Driggers – sales & merchandise food activity foreman retired in 2007. Gordon T. Orr, 71, died Nov. 2 in Gaiberg,
manager, Offutt AFB, to sales & merchandise James McCready – region food pro- (dual), Kirtland AFB, to senior business pro-
Ida R. Hughes, 75, died Oct. 17 in La Germany. He was a senior store associate
manager, Eglin AFB gram specialist, Western Region, to food gram specialist supervisor, HQ
Monte, Mo. The former Whiteman AFB op- in Heidelberg.
program manager, Pacific Region
Chris Floden – food service worker, Heidel- erations clerk retired in 1987. Will T. Owens, 47, died Nov. 10 in Dallas.
berg, to store manager (BR), Fort Campbell
Jeovany Garza – logistics operations man-
James McKane Jr. – restaurant manager
(CC), Fort Belvoir, to restaurant manager inmemory John R. Jenner, 87, died Sept. 3 in Bald- He was an HQ collection technician.
(BK), Fort Polk winsville, N.Y. The former Exchange ware- Diane R. Smith, 43, died Sept. 21 in Pe-
ager V, HQ, to logistics operations manager V,
Michael Musser – restaurant manager Delphina Billie, 91, died Sept. 26 in San house worker retired in 1984. tersburg, Va. She was a food service worker
Dan Daniel DC
(BK), Fort Irwin, to restaurant manager (BK), Antonio. The Sales Directorate advertising at Fort Lee.
Michael Gerth – vice president, Direct associate retired in 1982.
Floyd Johnson, 91, died Nov. 1 in In-
Misawa AB dianapolis, Ind. The former Fort Benjamin
Marketing, to region vice president, Europe Elsie Smith, 95, died Oct. 6 in Kissim-
Hazel Paul – store manager (BR/Gas), Nimia E. Booton, 84, died Oct. 19 in Harrison warehouse worker retired in 1980.
Michael Gissendanner – supervisory mee, Fla. The former Patrick AFB associate
Fort Drum, to store manager (BR/Gas), Oklahoma City. The former Tinker AFB as- retired in 1977.
store associate, Eglin AFB, to shift manager
MacDill AFB sociate retired in 1987.
Seymour Kapiloff, 95, died Oct. 4 in
(retail), Thule AFB Deerfield Beach, Fla. The former HQ asso-
Ronnie Ramsey – retail project man- James C. Van Gronigen, 75, died Oct.
Brian Gonzalez – area loss prevention Karen Boulware, 50, died Nov. 8 in ciate retired in 1973. 12 in Le Mars, Iowa. The former Ellsworth
ager, HQ, to facility manager II (LG), Hawaii Columbia, S.C. She was a senior store asso-
manager III, Western Region, to health & Irene P. Kelly, 91, died Sept. 5 in Chester, AFB manager retired in 1987.
safety specialist, HQ Natascha Richardson – accounting techni- ciate at Fort Jackson.
Va. The former Fort Lee associate retired Wanza J. Wallin, 89, died Oct. 13 in Del
cian IV (s), Europe, to accounting reconciliation
Alfreda Harden – area HR manager, Frances C. Burney, 97, died Oct. 6 in in 1975. City, Okla. The former Tinker AFB opera-
HQ, to HR manager IV, Okinawa Biloxi, Miss. The former Keesler AFB associ-
Phyllis A. Lenard, 76, died Oct. 11 in tions assistant retired in 1995.
ate retired in 1975.
Rizalina Mendoza, West Coast DC Dollie Nichols, Fort Campbell Idalia Rios, Fort Sam Houston Lisa Taylor, HQ
spotlight Nichole Meno, Wright-Patterson AFB
Maria Karen Misagal, HQ
Victor Nisperos, West Coast DC
Geraldine Noble, Fort Sam Houston
William Risinger Jr., Fort Campbell
Marvin Roberts, HQ
Gladstone Tenhue, KMCC
Julia Thornsley, Panzer Barracks
Cont. from Page 10 Hezekiah Moody, Atlanta DC Birute Nolley, HQ Rebecca Roberts, Fort Huachuca Deborah Tillotson, Goodfellow AFB
Excellence Awards Nathan Mooney, KMCC Jeffrey Norris, Elmendorf AFB Artago Robinson, Fort Dix Nozomi Todate, Misawa AB
Sharon Moore, HQ Nagisa Ohta, Misawa AB Edna Rock, Fort Dix Leilani Tomabechi, Misawa AB
Tina Massey, Fort Campbell Virgil Moore, Atlanta DC Hiroko Okamoto, Misawa AB Raquel Rodriguez, Fort Belvoir Guilma Tovar, West Coast DC
Waltraud McClenney, Fort Belvoir Yuko Morinaga, Misawa AB Klaus-Dieter Omlor, KMCC Ernest Rogers Jr., Fort Hamilton Karen Trefurt, Guam
Walter McChord, Fort Knox Kathy Morris, HQ Michael Oravec, HQ Virgilio Ronquillo, Misawa AB Victoria Tugade, West Coast DC
Michael McCoy, NAS Fort Worth JRB Jose Munoz, HQ Sagani Orenia, Joint Base Lewis-McChord Steven Rosa, Schofield Barracks Hiromichi Uchiyama, Misawa AB
Rex McDermott, KMCC Lanna Murdock, Grand Forks AFB John Osborne, Elmendorf AFB Scott Rose, HQ Alvina Ulloa, Guam
Linda McGhee, HQ Maricela Murillo, West Coast DC Daniela Owsley, Fort Huachuca Brigitte Ruebel, KMCC Timothy Urbanowski, KMCC
Lisa McIntire, HQ Pamela Mutchie, Fort Knox Anita Owusu, Fort Belvoir Kawinnartthaya Ruesopha, Fort Rodolfo Valenciano, HQ
Stacey McIntosh, HQ Laura Myers, Eielson AFB Miku Oyanagi, Misawa AB Belvoir Glenda Valladares, HQ
Stefanie McKnight, KMCC Shuichi Nakano, Misawa AB Chieko Ozaki, Misawa AB Nicholas Sajulan, West Coast DC Sauafiafi Vao, Schofield Barracks
Cynthia Mclain, Panzer Barracks Satomi Narita, Misawa AB Elwira Pachacz, KMCC Diane Salerno, Selfridge ANGB Ashley Vaughn, KMCC
Rickie Mclain, Ramstein AB Nora Nauma, Elemendorf AFB Feliciano Pacheco, Atlanta DC Pablo Sanchez, West Coast DC Michael Verdeyen, HQ
Josette McQuinn, Fort Belvoir Aida Navarro, West Coast DC Josephine Palacios, Guam Teresa Sanders, HQ Aniceto Villanueva, Schofield Barracks
Janet McSherry, HQ Rowena Navor, Hickam AFB Kamaldeep Pamma, West Coast DC Alexandra Scruggs, Elmendorf AFB Rebecca Vroegindewey, Stuttgart
Lourdes Melgar, Fort Belvoir Stephen Neubauer, Fort Campbell Don Paratore, West Coast DC Peggy Seay, HQ Kimberly Walker, Wright-Patterson AFB
Daisy Mendoza, West Coast DC Kindell Newberry, Fort Hood Elizabeth Pasese, Hawaii Karen Seigh, HQ Maria Luisa Walston, Misawa AB
Estelita Mendoza, Hickam AFB Elisa Pasvogel, KMCC Nathan Selle, Ramstein AB Ada Walters, Eielson AFB
Anne-Katharina Patterson, KMCC Ivin Serdenia, Fort Shafter Patricia Walthour, Fort Bragg
retirements Rogelio Paz, Schofield Barracks
Johnny Pedro, Elmendorf AFB
Richard Shaw, Stuttgart
Barbara Shelton, Maxwell AFB
Danyell Watkins, NAS Fort Worth JRB
Lorna Watkins, HQ
Mitchell Pennington, White Sands Misaki Shirai, Misawa AB Gloria Way, Atlanta DC
Elizabeth Beale, Andrews AFB, 21 years Phyllis Moore, Fort Campbell, 8 years Missile Range Juana Sierra, West Coast DC April Webster, Nellis AFB
Kathryn Cramer, HQ, 23 years Willie Morris, Fort Sam Houston, 6 Jamie Phillips, Wright-Patterson AFB Ajit Singh, West Coast Dc Marylou Wery, Fort Wainwright
Uralonda Crews, Fort McPherson, 11 years years Valbona Phillips, HQ Abby Sithirath, HQ Russell Westfall, Misawa AB
Frederick Norwood, Atlanta DC, 25 Richard Pickering, Europe Region Angela Skinner, Eielson AFB Taeko Westfall, Misawa AB
Joe Deerdoff, HQ, 36 years Gabriela Pietzko, KMCC Janet Smiley, HQ
years Mark White, Baumholder
Antonya Deguzman-Brown, HQ, Sharlene Piskorowski, NAS Fort Worth Edith Smith, KMCC
Claudia Pyle, Eglin AFB, 21 years JRB Lita Smith, Eielson AFB Travarus White, Buckley AFB
Shawn Revilla, Waco DC, 34 years Louretha Pitts, Fort Belvoir Shalandrea Smith, HQ Victoria White, Fort Benjamin Harrison
Gwendolyn Drew, HQ 23 years
Guadalupe Rodriguez, Fort Sam Nancy Place, Wright-Patterson AFB Terrie Smith, Fort Knox Mark Willars, Joint Base Lewis-McChord
Corenthia Hambrick, Atlanta DC, 32 Barbara Puryear, Fort Dix Barbara Snider, Fort Knox Nuntarata Williams, HQ
Houston, 8 years
years Michelle Quintana, Elmendorf AFB Ivelisse Solazayas, Fort Bliss Susan Willis, Fort Belvoir
Sandra Harris, HQ, 26 years Bernard Smith, Kaiserslautern-Vogelweh, Marjorie Radcliff, Guam
Sandra Solis, Goodfellow AFB Latanya Wilson, West Coast DC
Debra Jackson, Fort Jackson, 23 years Ashley Rahman, Fort Campbell Janell Sosa, Wright-Patterson AFB Maxine Wilson, Schofield Barracks
Juliane Stephens, Fort Knox, 7 years Danielle Range, KMCC Imogene Sparks, Fort Belvoir Rena Wilson, Fort Huachuca
Graciela Jones, Fort Leonard Wood, Carl Reed, Yongsan AB Georgina Stasiak, Whiteman AFB
Dalila Torres, Fort Carson, 20 years Jodi Wojcik, Fort Dix
Betty Reisel, KMCC Bernd Steffen, KMCC Kimberly Womble, Stuttgart
Sue Kallinen, Korea Capital, 18 years Mary Warren, Fort Campbell, 20 years
Tina Retka, Nellis AFB Christy Stevens, Eielson AFB William Wray, KMCC
Shirley Mack, Fort McPherson, 9 years Jane Webber, Korea, 29 years Natascha Richardson, HQ David Stewart, HQ Latonya Yancey, Fort Campbell
Perpetua Williams, NAS Fort Worth Natasha Richardson, Misawa AB Sabine Strauss, KMCC Ratchanee Yates, Fort Huachuca
Lance McCloskey, HQ, 23 years Samuel Richardson, Joint Base Lewis-
JRB, 11 years Raymon Sweezy, HQ Takuzo Yonaiyama, Misawa AB
Yolanda Medelez, San Antonio, 18 years McChord Vilma Tamayo, Hickam AFB Kristi Yost, Elmendorf AFB
Laurell Wolff, Nellis AFB, 23 years
Howard Mims Jr., HQ, 20 years Shannon Richardson, Fort Knox Claudia Tanny, KMCC Mara Zuckermann, KMCC
Lynn Wong, Hickam AFB, 27 years Richard Riley, Fort Huachuca Momoko Tatem, Fort Dix Candace Zulian, Wright-Patterson AFB
Steven Mollohan, HQ, 30 years Elena Ringle, KMCC Aimee Taylor, Elmendorf AFB
www.shopmyexchange.com The Exchange Post January 2011 23
PERMIT NO. 351
Teamwork: you always have others on your side
“You cannot raise the roof by yourself; it
as a man who
didn’t mince words,
put it simply when sometimes takes a helping hand.”
talking about team-
work: “It is amazing —Scott Maynard, quoting what
how much you can accomplish a more cohesive workforce. What’s a mentor once told him.
when it doesn’t matter who gets the more, teamwork can give people
credit.” insights into what coworkers are
Experts also attribute the quote enduring in their daily jobs, lending vehicle registration offices and their work through that difficult time,”
to famous UCLA basketball coach to a new sense of appreciation. counterparts in Dallas nearly every Wagner said.
John Wooten, but that’s beside “In today’s environment, people day. Maybe they were channeling
the point. To Scott Maynard, store sometimes feel overwhelmed and “The program works only author Margaret Carty, who once
manager at Fort Lewis, Wash., and wonder how they can accomplish because all different entities work said, “The nice thing about team-
Ruth Wagner, senior program retail everything,” Maynard said. “I had a together as a team,” Wagner said. work is you always have others on
specialist in Germany, teamwork is young manager who looked stressed “Without us working together, the your side.”
the engine that drives the Exchange, and perplexed. I asked her what program would
was wrong, and she responded, ‘I be nowhere
allowing managers and associates
to accomplish goals they couldn’t do just cannot seem to get this project near as suc- heck out what other manag-
individually. done.’ I remembered what a mentor cessful as it is ers and associates are saying
Of the Exchange’s eight cor- once told me and I repeated it to and we would about the Exchange’s Core
porate core values, Maynard and this manager, ‘You cannot raise the not be able to Values:
Wagner said that “teamwork” is their roof by yourself; it takes a helping look back at • “Core Values: Those behaviors
favorite because it helps associates hand sometimes.’” almost 118,000 most valued by a group,” by Chief
accomplish a task quicker and builds active fuel Operating Officer Michael Howard,
Teamwork: essential to smooth
operations cards issued September’s Exchange Post.
and more than • Trust—Beth Goodman-Bluhm
Maynard and the supervisor then $4.9 million and Gina Woodruff, October’s
formed a team of associates from successful transactions.” Exchange Post.
throughout the store, who worked
True team spirit, difficult times
• Integrity—Amanda Schulze
together to accomplish the task. and Marla Smith, November’s
“At the end of the project, the Wagner provided a good exam- Exchange Post.
supervisor smiled and said, ‘Roofing ple of teamwork, recalling the time • Empowerment—Steve Martin,
isn’t as hard as I had thought,’” when one of them made a mistake Lynn Thompson and Dottie Black,
Maynard said that left customers unhappy. Rather December’s Exchange Post.
Meanwhile, Wagner said team- than making the person get stuck Check back monthly to see what
work is essential at the Mainz-Kastel with taking the blame, the trio of as- managers and associates say about
Associates at the Exchange bakery in
bustling fuel card office, where she, sociates banded together to work as the other core values: risk-taking,
Gruenstadt, Germany, know all about Robyn Horton-Cornish and Karen long as it took to fix the mistake. accountability, compassion and
teamwork. Haddox deal with stores, gas stations, “True team spirit allowed us to creativity.
Blog with us.
24 January 2011 The Exchange Post www.shopmyexchange.com