ALIES 2008 Conference ALIES 3.0: Information Catalysts 16-20 March 2008 Proudly hosted by Emergency Management Australia With sponsorship support from: DA Information Services Infotrieve Proquest Swets EBSCO Publishing James Bennett ALIES 2008 Conference ALIES 3.0: Information Catalysts Hosted by Emergency Management Australia Emergency Management Australia (EMA) is situated within the National Security and Criminal justice Group within the Attorney- General’s Department. EMA’s role is to provide national leadership in the development of emergency management measures to reduce risk to communities and to manage the consequences of disasters. EMA hosts the ALIES Conference annually at the EMA Institute in Mt Macedon, Victoria. EMA sponsors the cost of travel, accommodation and meals for one delegate from each ALIES member library. With sponsorship support from: DA is the region’s largest full-service library supplier. 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Contact us at firstname.lastname@example.org or +61 3 9210 7777. www.dadirect.com Infotrieve, Inc. is a global provider of content software technology and information services for the life sciences and other R&D-intensive industries that pioneer important scientific, technical, and medical (STM) breakthroughs. www.infotrieve.com ProQuest provides seamless access to and navigation of more than 125 billion digital pages of the world's scholarship, delivering it to the desktop and into the workflow of serious researchers in multiple fields, from arts, literature, and social science to science, technology, and medicine. www.proquest.com Swets is a leading subscription services company with products and services to power the work of professionals and students in thousands of academic, corporate, government and medical organization, simplifying the way you acquire, access and manage your subscriptions. They will help you optimize what you www.swets.com spend and gain the freedom to focus on what’s most important to you and your organization. EBSCO is the only company to provide customers with an integrated service that combines full text reference databases, subscription management, online journals, books, linking services and A-to-Z solutions. EBSCOhost databases are the most-used, premium online information resources for tens of thousands of www.ebscohost.com institutions worldwide, representing millions of end-users. James Bennett offers services to assist library customers in collection development. They offer a comprehensive range of materials suitable for local and overseas libraries, competitive pricing, a flexible range of value-added services such as Ebooks, www.bennett.com.au profiling, and book processing and cataloguing. ALIES 2008 Conference ALIES 3.0: Information Catalysts Conference theme - ALIES 3.0: Information Catalysts The theme of the 2008 ALIES Conference reflects the impact of Web 2.0 on ALIES member libraries, and how ALIES is evolving in a changing information environment. The idea of ALIES 3.0 is to go further than the Web/Library 2.0 technologies to plan for the next ‘version’ of ALIES and how the network can move forward in the emergency sector information environment. ALIES has grown from an informal network in 1991, to a formalised network with a governing charter. As membership of the network grows and we become highly regarded in our sector, what is the next step for ALIES? The conference is designed with four streams to enable ALIES to move forward: Trends in emergency management – to provide members with a look at the future of emergency management, current issues and trends, and how these will affect emergency sector libraries Pushing forward – what are the professional skills required to move our libraries forward, within our organisations and within the emergency sector? ALIES 3.0 – how Library 2.0 and Web 2.0 technologies are being implemented in libraries and how to apply these to benefit member organisations. ALIES in the 21st century – strategic planning for the future of ALIES libraries, and where to from here for ALIES? Objectives of the workshop To assist member libraries to broaden their focus by incorporating current knowledge and information management principles and practices into core business To conduct the ALIES Annual General Meeting (AGM) To exchange information on current information management trends which will encourage innovative practices within and between emergency sector libraries To discuss and plan marketing strategies for ALIES and individual members To contribute to a better understanding of resources of other emergency sector libraries by creating improved access to information and people To develop strategies for future co-operation between member libraries, parent organisations and government bodies involved with emergency management 2008 Conference Planning Committee Sharon Pimm – Australian Red Cross (Chair) Jennifer Nielsen – Queensland Emergency Services Fiona Preston – Department of Primary Industries and Water, Tasmania Rosa Serratore - Bureau of Meteorology Troy Watson – Emergency Management Australia ALIES 2008 Conference Day 1 theme: Getting to know you Chair: Troy Watson Sunday 16 March – Day 1 Time Item Speaker Venue 3.30 – 6.00pm Arrival at EMA EMA 6.30 – 7.30pm Evening BBQ Bar Area 7.30 – 8.00pm Official opening & welcome to EMA Christine Jenkinson TV Lounge Assistant Director Policy Projects & Information EMA Summary of conference objectives Sandra Harvey ALIES Executive Chair Housekeeping / EMA Orientation Troy Watson Library Manager EMA 8.00 – 8.30pm Introductions – getting to know you TV Lounge 8.30pm Optional tour for new members Meet at TV Lounge ALIES 2008 Conference Day 2 morning theme: Trends in emergency management Chair: Sharon Pimm Monday 17 March – Day 2 Time Item Speaker Venue 8.30 – 9.15 ALIES Annual General Meeting Part 1 Sandra Harvey Macedon Ranges ALIES Executive Chair Theatre 9.15 – 10.00 Emergency management into the Tony Pearce Macedon Ranges future Director General EMA Theatre 10.00 – 10.15 Sponsor presentation -Swets Swets Macedon Ranges 10.15 – 10.45 Morning Tea Sponsored by Swets Bar Area 10.45 – 11.40 Trends in emergency management Andrew Coghlan Macedon Ranges and the role of the Red Cross Australian Red Cross Theatre 11.40 – 12.30 Current issues and trends in Michael Tarrant Macedon Ranges emergency management EMA Theatre 12.30 – 13.30 Lunch Dining Room Afternoon theme: ALIES in the 21st Century 13.30 – 15.00 Quidditch tryouts Christine Jessup Macedon Ranges (scenario planning) Katrina Beard Theatre and EMA Syndicate Rooms 15.00 – 15.30 Afternoon tea Sponsored by EBSCO Bar Area Publishing 15.30 – 17.30 Quidditch tryouts Christine Jessup Macedon Ranges (scenario planning) Katrina Beard Theatre and EMA Syndicate Rooms 17.30 – 18.30 ALIES networking time Bar Area 18.30 – 20.00 Dinner Dining Room Macedon Ranges Theatre = Tiered Ash Wednesday Theatre = Flat ALIES 2008 Conference Day 3 theme: Pushing forward Chair: Jennifer Nielsen Tuesday 18 March – Day 3 Time Item Speaker Venue 8.30 – 10.00 Investing in your professional growth Karen Mills Ash Wednesday (includes workshop activity) Professional Development Theatre Officer ALIA 10.00 – 10.15 Sponsor presentation - Infotrieve Infotrieve Ash Wednesday 10.15 – 10.45 Morning Tea Sponsored by Infotrieve Bar Area 10.45 – 11.40 Managing up, down and sideways – Liz Curach Macedon Ranges toward best practice University Librarian Theatre University of Western Sydney 11.40 – 12.25 Capture to Collection to Connection Bruce Budge Macedon Ranges (C2C2C) Station Officer Theatre Queensland Fire and Rescue Service 12.30 – 14.30 Lunch – Picnic at Hanging Rock Hanging Rock 14.30 – 16.30 Emergency Sector group workshops Syndicate Rooms (Police, Fire, Science & Emergency) 15.30 – 15.45 Afternoon tea (working) Theatre Foyer 16.30 – 17.30 ‘Pushing Forward’ - Series of 3 ALIES Panel Discussion Macedon Ranges presentations and panel discussion Theatre Continuous improvement: a client Rosa Serratore satisfaction survey and its outcomes Bureau of Meteorology Pushing forward with the NSW Police Antony Stephenson Force Library & Information Services New South Wales Police Force The librarian out of the library Elizabeth Hides Fire & Emergency Services Authority of WA 17.30 – 18.30 ALIES networking time Bar Area 18.30 – 20.00 ALIES Awards Gala Dinner Dining Room 20.00 – 21.30 Social activity / Free time Macedon Ranges Theatre = Tiered Ash Wednesday Theatre = Flat ALIES 2008 Conference Day 4 theme: ALIES 3.0 Chair: Rosa Serratore Wednesday 19 March – Day 4 Time Item Speaker Venue 8.30 – 9.30 ‘Information Catalysts’ - Series of 3 ALIES Panel Discussion Macedon Ranges presentations and panel discussion Theatre Virtual client and Hybrid Reference Connie Coniglio, Service Australian Institute of Police Management Transforming the Australian Troy Watson emergency management terms EMA thesaurus Julie Wyner A demonstration of Google Reader NSW Fire Brigades (RSS feed reader/aggregator) 9.30 – 10.15 Library 2.0 – the transition at ATO Vanessa Lewis Macedon Ranges towards a Library 2.0 service Assistant Director Theatre Australian Taxation Office 10.15 – 10.30 Sponsor presentation -DA DA Macedon Ranges 10.30 – 11.00 Morning Tea Sponsored by DA Bar Area 11.00 – 11.45 Beyond Blogs and Wikis - more Web Michelle McLean Macedon Ranges 2.0 tools for libraries Casey Cardinia Library Theatre Corporation 11.45 – 12.30 Changing libraries - Web 2.0 & 23 Christine Mackenzie Macedon Ranges Things CEO, Yarra Plenty Regional Theatre Library 12.30 – 13.30 Lunch Dining Room 13.30 – 15.15 Web 2.0 & 23 Things Workshop Christine Mackenzie, Macedon Ranges, Lynette Lewis, Leslie Syndicate Rooms Sharples, Yarra Plenty & Simulation Room Regional Library 15.15 – 15.30 Sponsor presentation - Proquest Proquest Macedon Ranges 15.30 – 16.00 Afternoon tea Sponsored by Proquest Bar Area 16.00 – 17.00 ALIES Annual General Meeting Part 2 Sandra Harvey Macedon Ranges ALIES Executive Chair Theatre 17.00 – 18.30 ALIES networking time Bar Area 18.30 – 20.00 Dinner Dining Room 20.00 – 21.30 Trivia Night Bar Area Macedon Ranges Theatre = Tiered Ash Wednesday Theatre = Flat ALIES 2008 Conference Day 5 theme: What next? Chair: Troy Watson Thursday 20 March – Day 5 Time Item Speaker Venue 8.45 – 9.15 New committee meetings Committee members Syndicate Rooms 9.15 – 9.30 Evaluation and Feedback Sharon Pimm Macedon Ranges ALIES Conference Chair Theatre 9.30 – 10.30 Libraries: what next and why? Anne-Marie Schwirtlich Macedon Ranges Chief Executive Officer & Theatre State Librarian State Library of Victoria 10.30 – 11.00 Morning Tea Theatre Foyer 11.00 – 12.00 Final reports and close Sandra Harvey Macedon Ranges ALIES Executive Chair Theatre Official close Diana Williams Assistant Secretary Emergency Management Policy and Liaison EMA 12.00 – 13.00 Lunch and depart EMA Dining Room Macedon Ranges Theatre = Tiered Ash Wednesday Theatre = Flat Speaker Profiles In order of presentation Tony Pearce Emergency Management into the Future Director General, Emergency Management Australia Tony Pearce commenced his appointment as Director General - What does the future hold for the emergency management community and are Emergency Management Australia in August 2006 after having we prepared to meet the challenges that will inevitably present? The spent 27 years in the intelligence and emergency management increasing severity and frequency of natural disasters, the increased sectors. Tony holds an Associate Diploma of Health Science, a occurrence and savagery of terrorist induced emergencies, and the ever Bachelor of Social Science majoring in Emergency Management, looming threat of the next pandemic suggest that the practices of the past may a Graduate Diploma in Management and an Executive Master of Public Administration from Melbourne University and the not be enough to meet the challenges of the future. Australian and New Zealand School of Government. He is the President of the Oceania Region of the International Association of Emergency Managers (IAEM), a member of the US Board of the IAEM, Editor in Chief of the Australian Journal of Emergency Management and an Advisory Board Member to the Research Network for a Secure Australia. Andrew Coghlan Trends in emergency management and the role of National Manager Emergency Services, the Red Cross Australian Red Cross Andrew was appointed National Manager, Emergency Services This presentation will cover the role of the Australian Red Cross in emergency for Australian Red Cross in February 2006. His role is to oversee management, and trends in managing recovery and resilience over recent the national Emergency Services function and develop the years. This includes the national emergency services function of the Red organisation’s ability to promote resilience and build community Cross, and the development of the organisation‟s ability to promote resilience capacity in preparation for and response to disasters in Australia. and build community capacity in preparation for and response to disasters in Andrew was previously the National Recovery Consultant with Emergency Management Australia where he coordinated the Australia Australian approach to disaster recovery. Andrew is Vice President of the International Research Committee on Disasters, a member of the National Emergency Services Advisory Committee and represents the Australian Red Cross at the Australian Government Disaster Recovery Committee. Michael Tarrant Current issues and trends in emergency Assistant Director Education, EMA management Michael Tarrant has worked in the disaster management field for A look at how emergency management has evolved over the years, and the the past 20 years. He manages the EMA research portfolio and trends and issues that will influence the sector now and in the future. This his main areas of interest include managing non routine risk, presentation will also cover the impacts of these issues on ALIES libraries, and disaster recovery, business continuity, decision making under some strategies to ensure our library collections meet the future needs of the uncertainty, simulations and public administration and policy. He emergency sector. teachers across the spectrum from short courses to post graduate level in disaster management, community disaster recovery, business continuity and emergency risk management and has worked at a national level on the development of EM publications. Christine Jessup Scenario planning: a tool for decision making Manager Education and Training, EMA Christine Jessup is an educator of 30 years. She has an interest Sometimes just talking around issues is not enough. Professional interest in group learning and runs workshops using scenario planning. groups; staff teams; management teams…can find themselves ambushed by too much detail, personal issues and preferences about processes which combine to produce the black abyss into which people can lurch unwittingly when commencing a group discussion or workplace meeting. Sometimes it is Katrina Beard only the stronger voices that get heard and sometimes people can emerge E-Learning Officer, EMA from these freewheeling discussions feeling disempowered. The aim of the Katrina has extensive experience in the use of e-learning and scenario planning session is to involve participants in a structured activity for web technologies, and is also a former librarian. the discussion and planning around key topics that require creative thinking towards an inclusive solution. Speaker Profiles In order of presentation Karen Mills Investing in your Professional growth Professional Development Officer, ALIA Having previously worked in University libraries Karen made the Professional Development is a key element in the progression of our careers. move to Australian Library and Information Association in July But how do we identify opportunities and activities, keep track of our progress 2007. As the Professional Development Officer, Karen and fit it all into our already busy life schedules. How do we keep our skills up acknowledges the importance of continuing professional to date in an ever changing profession? These are among the issues facing development to achieve ones professional and personal goals. library workers today and addressed in this presentation. Karen provides valuable insight into the ALIA Professional Development Scheme, the practical solutions it provides to library professionals and paraprofessionals and the benefits of participating in a programme supported by your professional association. Liz Curach Managing up, down and sideways – toward best University Librarian, University of Western Sydney practice Liz has been UWS’ University Librarian since 2000, having The tale of reluctant resumption of the reigns of a large, chronically worked in the tertiary library sector since 1981. As immediate dysfunctional library system in the throes of major organisational restructuring. past Chair of CAUL’s Best Practice Working Group she has a Charting the journey provides insights into both effective (the successes) and passion for quality services and underlying process improvement. non effective (the failures) strategies utilised in bringing about cultural change, minimising budget cuts and garnering institutional commitment to the value of its library service as a long term investment rather than an ongoing budget drain. A balance of management and leadership skills including „soft‟ negotiating and persuasion techniques intertwined with empirically based evidence and best practice models provided essential navigational aids in traversing the territory. Bruce Budge Capture to Collection to Connection (C2C2C) Station Officer, Queensland Fire and Rescue Service Bruce Budge joined the QFS in 1987 and in 2005 Bruce started With increasing credibility in knowledge management systems, the QFRS work in the QFRS State Operations Directorate where he Shared Lessons Centre collects information from the experiences of personnel undertakes research work and incident analysis for operational and from research into all functional responsibilities for analysis. These response improvements. findings are validated and developed as knowledge into relevant and usable service delivery improvements. The improvements are communicated across all areas of the organisation and allied agencies with a combination of implementation strategies to ensure comprehension and compliance in their application. Once implemented these improvements will always be subject to review and act as a catalyst for future innovation and refinement. Rosa Serratore Continuous improvement: a client satisfaction Chief Librarian, Bureau of Meteorology survey and its outcomes Rosa Serratore is the Chief Librarian of the National In July 2007, the National Meteorological Library conducted an online Library Meteorological Library, Bureau of Meteorology. Her career covers Client Satisfaction Survey managed by Insync Surveys. Respondents rated science, technology, business and research specialties in the Library‟s performance against 37 variables or criteria. Each variable was government and corporate libraries. Previous work experience rated twice: the first measured the importance of each of the statements to includes staff development and training and employment clients, and the second measured clients‟ impressions of the Library‟s counselling. Rosa has an MBIT from RMIT. performance on each statement. Overall, clients appear to be very satisfied with the National Meteorological Library and the Library‟s overall performance in terms of client satisfaction and quality against other libraries in the Insync database places it in the first quartile, or top 25%. The survey revealed that there are no significant gap scores recorded, although a couple of areas that were identified that require attention, which the Library has already commenced addressing. This paper summarises the preparation, delivery, analysis and follow-up of the survey and its results. Speaker Profiles In order of presentation Antony Stephenson Pushing forward with the NSW Police Force Library Manager, Library & Information Services, & Information Services New South Wales Police Force Tony has worked for NSW Police Force Library & Information NSW Police Force Library & Information Services maintains its physical Services since 1996, taking on the role of manager in 2000. presence, including the staff and the collection, at the John K Avery Library Before moving to Goulburn and the Police College, Tony worked which is located at the NSW Police College in Goulburn, 200 kilometres south in NSW government, university, TAFE and public libraries. Prior west of Sydney. This arrangement gives rise to two of the major challenges of to "libraryland" Tony's working life was directed toward financing providing a library service for the NSWPF: identity and distance. Tony travel activities. He and his partner have three daughters and live on a small farm on the Wollondilly River 20 minutes out of discusses Library & Information Services' continual push to get beyond the Goulburn. physical barriers and organisational understanding of the "college library" Elizabeth Hides The Librarian out of the Library A/Knowledge Manager, Fire & Emergency Services Authority of WA In early 2007, Elizabeth participated in operational activities as A Knowledge Management branch was created to locate the information the Executive Information Officer and also acted as Director providers together and while this was an exciting time, it also highlighted again Media & Public Affairs. some “information gaps” or how the lack of sharing information impeded our business. What has been shown is that we as Librarians have a number of skills and attributes that stand us in good stead within our agency. We have a lot of knowledge about our agency, their expertise, jargon and business partners. There is life outside the library and opportunities like this need to be seized as the benefits are huge. Connie Coniglio Virtual client and Hybrid Reference Service Research librarian, Australian Institute of Police Management Connie and has had extensive experience in the provision of Information communication technology (ICT) has accelerated the speed with reference and information services. She has provided which information can sourced but in doing so it has also increased client specialised information services to very diverse client groups. expectations. Not all libraries are in the position of being able to introduce Prior to working at the AIPM Connie spent 27 years working in sophisticated online reference services. However, by utilising ICT technology the public library system where she also spent time as a public now available in many workplaces, it is possible to deliver information to the libraries’ consultant with the State Library of New South Wales. desktop of your virtual clients. This paper will outline how the AIPM uses its ICT facilities to provide an individualised reference and research service to offsite clients throughout Australasian jurisdictions and sometimes worldwide. Troy Watson Transforming the Australian emergency Library Manager, Emergency Management Australia management terms thesaurus Troy has 13 years experience working in public, school and EMA library has been a catalyst in the conversion of the Australian emergency government libraries and has been managing EMA Library since management terms thesaurus from a document to an interlinked web September 2006. He is a representative on ALIES Committees interface. With the website ready to go live, this presentation will discuss the and reviews books for the Australian Library Journal. review process, transfer of data into the „Multites‟ thesaurus software, and collaboration with web services to complete this project. Julie Wyner A demonstration of Google Reader (RSS feed Library Manager, NSW Fire Brigades reader/aggregator) Julie has been the NSW Fire Brigades Library Manager and sole This session will provide an overview of how to use Google Reader to librarian since early 1999. Prior to working for the NSWFB, Julie subscribe to RSS feeds. We will also look at managing the feed subscriptions managed the University of Sydney’s Pharmacy Library. She has – assigning tags, creating public pages, starring items and sharing items. Most also held Librarian positions at TAFE Libraries, and gained a of the concepts should also be relevant across other RSS/feed readers. wealth of experience working in temporary positions in various special libraries while living in the UK for two years. Speaker Profiles In order of presentation Vanessa Lewis Library 2.0 – a paper on the transition that Library Assistant Director, Library & Information Services, and Information Services at the Australian Taxation Australian Taxation Office Office is making towards a Library 2.0 service. Vanessa is the coordinator of content development for the Tax Web 2.0, library 2.0, social networking and user created content are all hot Office eLibrary. Since joining the Tax Office in 2003 Vanessa has topics for information professionals. There is a vast amount of literature on the worked on developing self-paced e-Learning packages, benefits of web 2.0 tools and why organisations should implement these undertaken research projects and before starting her role with resources. This paper provides an example of implementing web 2.0 tools by eLibrary managed the Research Centre. Prior to the Tax Office discussing the transition that Library and Information Services at the Australian Vanessa worked at Thomson Legal & Regulatory and Macquarie University. Taxation Office is making towards a library 2.0 service. The paper will outline the LIS staff journey to web 2.0 and describe some of the services implemented so far. The intention of this paper is not to provide a methodology for others to follow, but to outline what we have learnt and how we are continuing to build an eLibrary service for Tax Office staff. Michelle McLean Beyond Blogs and Wikis: more Web 2.0 tools for Information Librarian, Casey Cardinia Library Corporation libraries Michelle McLean is Information Librarian at Casey Cardinia Michelle will explore how libraries are using social bookmarking, RSS feeds, Library Corporation - a public library service in Melbourne's outer image sharing, social networking, widgets, tagging, mashups, instant south eastern suburbs, where she is responsible for virtual messaging, video and the mobile internet to reach existing and new users. services. She is a recipient of a Ramsay Reid Scholarship She will also explore the implications that these new and developing services (2006) from the State Library of Victoria, has been blogging will have on libraries in the future and what it means to libraries, whether professionally for 3 years as Connecting Librarian and also contributes to 2 other library related blogs.. utilised or ignored. Christine Mackenzie Changing libraries - Web 2.0 & 23 Things CEO, Yarra Plenty Regional Library Christine Mackenzie is the CEO of Yarra Plenty Regional Library Michael Stephens, the librarian‟s blogger, tells us that the essential duties of Service, a position she has held for four years. Prior to this she librarians are to: was Manager - Library Services at Brisbane City Council for six years. Christine is a past President of ALIA, and has held Learn to learn executive positions on various ALIA sections and branches. She Adapt to change has been chair of a number of committees including the Public Scan the horizon Libraries Advisory Committee of the Library Board of Queensland This paper will describe how we at Yarra Plenty Regional Library are spending and Viclink. She was a member of the Bertelsmann Foundation’s a great deal of energy doing these 3 things and how we used the 23 Things International Network of Public Libraries, and is currently a committee member of the International Federation of Library Learning 2.0 program to change the way our staff think about themselves, their Association’s Metropolitan Libraries Section; the SirsiDynix work and their ability to learn new things. This is what one of them said “"Not Institute Advisory Council; and ALIA’s Public Libraries Reference only have I learned about the web etc etc I have also learned about myself- I Group, Online Content Regulation Group and Awards Panel. AM tenacious, I AM capable of learning new tricks, I AM still able to be surprised & thrilled to discover new things" Anne-Marie Schwirtlich Libraries: what next and why? Chief Executive Officer and State Librarian, State Library of Victoria Appointed CEO and State Librarian in February 2003. In 2006 Although forecasting the future is one of the most difficult things to get right, seconded to act as the Director of Arts Victoria. Between 2000 the analysis, thinking and preparation it involves are crucial if we are to be able and 2003, Acting Director-General of the National Archives of to provide relevant and credible services. In this session I would like to touch Australia. on the changes and continuities in the context in which we work and to talk about some of the challenges facing the State Library of Victoria, and its National and State Library of Australasia colleagues, and to reflect on the ways in which these challenges might be shared by special libraries.
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