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					                           2005
                          CITIZEN
                          SURVEY

  CITY OF
 VICTORIA
No. 1 Centennial Square
Victoria, BC V8W 1P6         January 2006
              For more information or for copies of this report,
              please contact Ed Robertson, Manager, Support Services,
              Engineering Department at the City of Victoria:

              Telephone:    (250) 361-0350
              Fax:          (250) 361-0311
              E-mail:        edr@city.victoria.bc.ca


              Electronic version (in PDF format) available on the
              City of Victoria website at:
              Internet:     http://www.victoria.ca/cityhall/mayor_ctzn.shtml




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City of Victoria                                   2005 Citizen Survey Results 2
TABLE OF CONTENTS
EXECUTIVE SUMMARY ................................................................................................... 5
   BACKGROUND ................................................................................................................................... 7
   KEY FINDINGS .................................................................................................................................. 7
BACKGROUND.................................................................................................................. 11
   PROJECT INITIATION ....................................................................................................................... 13
   OBJECTIVES .................................................................................................................................... 13
   METHODOLOGY .............................................................................................................................. 13
   PRESENTATION OF RESULTS............................................................................................................ 14
   ACKNOWLEDGEMENTS.................................................................................................................... 15
   REPORT AUTHOR ............................................................................................................................ 15
SURVEY RESULTS............................................................................................................ 17
   QUALITY OF LIFE ............................................................................................................................ 19
     Place to Live .....................................................................................................................................19
     Likes and Dislikes ............................................................................................................................20
     Safety and Security...........................................................................................................................22
   DOWNTOWN.................................................................................................................................... 26
     Downtown Activities ........................................................................................................................26
     Likes and Dislikes ............................................................................................................................27
   CITY SERVICES ............................................................................................................................... 29
     Usage of City Services .....................................................................................................................29
     Satisfaction/Importance of City Services .........................................................................................30
   CITY BUDGET PRIORITIES ............................................................................................................... 39
     Taxes.................................................................................................................................................39
     Capital Projects.................................................................................................................................41
   CITIZEN – CITY COMMUNICATION AND INVOLVEMENT .................................................................. 43
     Learning About City Issues ..............................................................................................................43
     Citizen Involvement .........................................................................................................................44
     Customer Service..............................................................................................................................47
     Neighbourhood Associations............................................................................................................48
     Electronic Communication ...............................................................................................................49
   CITY GOVERNANCE ........................................................................................................................ 52
     Perception of City Governance.........................................................................................................52
APPENDICES...................................................................................................................... 53
   APPENDIX A: RESPONDENT CHARACTERISTICS .............................................................................. 55
   APPENDIX B: STATISTICAL TABLES ................................................................................................ 59
   APPENDIX C: VERBATIM RESPONSES TO OPEN-ENDED QUESTIONS ................................................ 93
   APPENDIX D: SURVEY METHODOLOGY DETAILS.......................................................................... 153
   APPENDIX E: SURVEY INSTRUMENT ............................................................................................. 159




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City of Victoria                                   2005 Citizen Survey Results 3
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City of Victoria                                   2005 Citizen Survey Results 4
                     EXECUTIVE SUMMARY




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City of Victoria                                   2005 Citizen Survey Results 5
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City of Victoria                                   2005 Citizen Survey Results 6
BACKGROUND
On September 21, 2005, an eight-page survey was mailed to 1,400 randomly selected City of
Victoria (“City”) citizens. The purpose of the 2005 Citizen Survey was to investigate what the
City’s citizens thought about their quality of life in their communities and in the downtown area,
local government’s delivery of services and facilities, and the value they receive for their money.

By the October 14, 2005 response deadline, 557 completed surveys were received, giving a high
response rate of 41% and low sampling error of ±4%, 19 times out of 20. Typically, response rates
for citizen surveys of this kind are between 25% and 40%. The low sampling error of ±4% means
that with this sample size, we can be 95% confident that the results will fall within ±4% points of
what they would be if the total population within the boundaries of the City of Victoria was
surveyed.


KEY FINDINGS
The key findings of the City of Victoria’s 2005 Citizen Survey are summarized below.

QUALITY OF LIFE
Place to Live
          The majority of citizens consider Victoria to be a great place to live. Citizens find the
          City’s overall quality of life to be very good (with an average score of 87 out of 100).
          Citizens also view Victoria as a good place to retire (89) and to raise children (82).

Likes and Dislikes
          Citizens like Victoria for its climate and geography (45%), its atmosphere and lifestyle
          (19%) and its flora, greenspace and parks (9%).
          Citizens dislike Victoria for its street population (18%), its affordability and cost of living
          (14%), and the costs and inconvenience of its transportation systems (8%).

Safety and Security
          Citizens feel a higher sense of safety in their neighbourhoods during the day (91%), than
          they do at night (49%).
          Citizens feel a higher sense of safety in the downtown area during the day (79%), than
          they do at night (26%).
          Fifty-eight percent of citizens feel that their home is safe from burglary.
          Citizens perceive a lack of safety and security in the downtown area and in their
          neighbourhoods largely because of the street population (43%) and the perceived levels
          of crime and unlawful activity (31%).




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City of Victoria                                   2005 Citizen Survey Results 7
DOWNTOWN: ACTIVITIES, LIKES AND DISLIKES
Downtown Activities
        The most popular downtown activities that citizens participate in several times a year
        include partaking in leisure activities (with an average score of 63 out of 100), shopping
        (63), and conducting business (51).

Likes and Dislikes
          Citizens like the downtown area for its selection of amenities and services (22%), its
          accessibility, convenience and mobility (19%) and its architecture, buildings and
          streetscapes (17%).
          Citizens dislike the downtown area because of the street population (48%), the parking
          (16%) and the atmosphere and lifestyle (11%).


CITY SERVICES
Usage of City Services
          City facilities most regularly visited by citizens are Beacon Hill Park (with an average
          score of 45 out of 100), and other City parks (36).
          Attendance at public meetings about City matters was the least used service (with an
          average score of 6 out of 100).

Satisfaction/Importance of City Services
           Citizens expressed a significant difference between the importance of many city services
           and their satisfaction with how they are being delivered (please see full report for detailed
           results of all 68 City services).

CITY BUDGET PRIORITIES
Taxes
          Forty-seven percent of respondents prefer to pay the same amount of taxes as they do
          now, with the same or reduced level of City services.
          Forty-three percent of respondents believe they receive good value for the City taxes they
          pay.

Capital Projects
          Citizens feel that the most important capital project areas that the City should focus on
          are:
                  affordable housing;
                  sewer, drainage and water systems;
                  environmental protection and enhancement; and
                  road/traffic calming, and streets.



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City of Victoria                                   2005 Citizen Survey Results 8
CITIZEN-CITY COMMUNICATION AND INVOLVEMENT
Learning About City Issues
         Citizens learn about City government issues through their local newspapers (79%), as
         well as through various TV (53%) and radio (40%) stations.

Citizen Involvement
           Thirty-nine percent of citizens feel that the City welcomes citizen involvement, while
           28% feel that the City listens to them.
          Citizens want to be involved in the City’s information sharing, planning and decision-
          making processes through public opinion surveys (with a score of 66 out of 100),
          community meetings/open houses (62) and public meetings/hearings (61).

Customer Service
         The most widely used methods of contacting City staff members include the Public
         Service Centre (19%), the telephone (17%), and the Permits/Inspections/Engineering
         counter (10%).
          Citizens indicate that staff are generally easy to reach, easy to understand,
          knowledgeable, polite and courteous, and make referrals to the right person(s) in the
          organization. Citizens rate the overall level of service provided by City staff as high,
          with 11 of the 14 contact methods receiving an average score of 77 (out of 100) or higher.

Neighbour Community Associations
         Thirty-one percent of citizens are satisfied with their neighbourhood community
         association bringing their issues to the City, while 47% are not familiar with their
         association’s activities.

Electronic Communication
          Forty-percent of citizens have visited the City’s website in the last 12 months, and the
          same percentage (40%) is interested in an email service that provides information about
          City matters.
          The website service that citizens are most satisfied with (73%), and attribute high
          importance (84%) to is the online bill payment system. Website services that citizens are
          not satisfied with, but attribute high importance to include the following: service requests
          (45% satisfaction), accuracy of the “search” tool (56%), website navigation (62%),
          recreation program registration (63%), and website content (67%).
          The things that citizens would like to see on the City’s website includes public
          information (15%), City facilities, programs and service information (12%), and arts,
          cultural and community events/activities (11%).
          Seventy-seven percent of citizens use the Internet.




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City of Victoria                                   2005 Citizen Survey Results 9
CITY GOVERNANCE
Perception of City Governance
          Forty-three percent of citizens are pleased with the overall direction that the City is
          taking.


KEY ISSUES
Survey results indicate that there are some things that citizens are very satisfied with, and some key
areas that citizens would like the City to address, including the following:
Areas of highest concern:
           Street Population (including the presence and number of street people, particularly in the
           downtown area)
           Affordable Housing (such as the lack and availability of affordable housing)
           Affordability and Cost of Living (such as high prices, including the cost of real estate,
           transit, and the cost of getting off and on the island)
           Crime and Unlawful Activities (such as the levels of drug and alcohol use, and various
           acts of violence)
           City Sewer, Drainage and Water Systems


Areas of highest satisfaction:
           Quality of life
           Amenities and services
           Climate, geography, atmosphere and lifestyle
           Value for taxes
           Customer service


CONCLUSION
The results of the 2005 Citizen Survey will serve as a useful governing tool for the Mayor, Council
and staff, as they set budget priorities, evaluate programs and services and make strategic decisions
to shape the future of the City of Victoria. While there is room for improvement in some key areas
of the city, the results indicate that overall, citizens are pleased with many aspects of life within the
City of Victoria.




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City of Victoria                                   2005 Citizen Survey Results 10
                            BACKGROUND




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City of Victoria                                   2005 Citizen Survey Results 11
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City of Victoria                                   2005 Citizen Survey Results 12
PROJECT INITIATION
In July 2003, City Council endorsed the concept of conducting a Citizen Survey every two years as
a means of learning about citizens’ views regarding their local government. The City’s first Citizen
Survey, conducted in 2003, served as a base for the design, management, implementation and
evaluation of the City’s second Citizen Survey in September 2005.

Readers are encouraged to read both surveys for their own interest, however caution should be
made when comparing the results of the 2003 Citizen Survey with the current survey results,
as the differences between these two studies have not been statistically tested to determine
whether they are significant. Also, trends cannot be established with only two years of data.
Comparative analysis will be done for the next citizen survey.

OBJECTIVES
For its second Citizen Survey, the Mayor, Council and staff members were interested in obtaining
citizens’ input in a number of key areas, from the quality of life in Victoria, to citizens’ perception
on taxation and spending. The specific objectives of the 2005 Citizen Survey were as follows:

   1. To assess citizens’ perceptions regarding the quality of life in, and the services offered by,
      the City of Victoria;

   2. To present citizens an opportunity to provide their input into the City’s budget priorities;

   3. To investigate the best means of communicating and involving citizens in City issues;

   4. To gain knowledge of how citizens envision the future of the City; and

   5. To develop benchmarks and performance measures for future analysis by continuing to
      build upon the 2003 Citizen Survey results.

The information gained from the 2005 Citizen Survey will provide useful information to the Mayor,
Council and staff as they set budget priorities, evaluate programs and services and make strategic
decisions to shape the future of the City of Victoria.



METHODOLOGY
The 2005 Citizen Survey was mailed to 1,400 randomly selected City of Victoria residences on
September 21, 2005. Of the 1,400 surveys mailed, 35 were returned as undeliverable, two were
returned by recipients who did not live within the boundaries of the City of Victoria, and three were
returned as incomplete (due to either the recipient’s state of mind, health, physical limitation(s), or
newness to the area), resulting in a total number of 1,360 valid surveys. Of these, 557 surveys were
returned by the due date of October 14, 2005, translating into a 41% response rate. Typically,
response rates for citizen surveys of this kind are between 25% and 40%.


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City of Victoria                                   2005 Citizen Survey Results 13
Based on a sample size of 557, our margin of error, also known as sampling error, is plus or minus
4%, 19 times out of 20, which means that 95% of the time, our survey results have a ±4% difference
with the results we would have obtained if every adult in the City of Victoria had been surveyed.

The survey instrument consisted of both quantitative and qualitative questions. Closed questions
(quantitative or numeric responses), based on a 5 point scale, were inserted into the database as per
the respondents’ answers. Although respondents were asked to rate many of the survey questions
on a 5 point scale, with 5 representing the best rating and 1 the worst, most of the results in this
summary have been converted to, and are reported on a point scale of 0 to 100, where 0 represents
the worst possible score and 100 represents the best possible score. For example, if everyone
reported a “very good” quality of life rating, then the resulting score would be 100 on a 100-point
scale. Likewise, if all respondents gave a “very poor” rating, the score would be 0 on a 100-point
scale. If the average rating for quality of life was “good,” then the results would be 67 on a 100-
point scale; “neutral” would be 50 on a 100-point scale; and “poor” would be 33 on a 100 point
scale.

The data collected from open-ended questions (qualitative or written responses) was first coded
(each written response was placed into one of the conceptual categories that were developed for
each question to explain the attitudes and beliefs of citizens), and then assigned a numerical value.
Numerical values assigned to each written response were then entered into the excel database.

No statistical reweighing of results was done to precisely match the demographic characteristics of
survey respondents with those of the population. Demographic differences between the sample and
the population were judged not to be significant enough to warrant the additional time and expense
required for statistical reweighing. In most questions, results are provided for each demographic
group, allowing the readers to make their own judgements on the differences present between sub-
groups. The sample is underrepresented by respondents under the age of 34. See Appendix A for
demographic data and Appendix D for more information on methodology.

PRESENTATION OF RESULTS
The main body of this report provides the reader with a brief introduction of the survey’s
background, objectives and methodology, followed by the survey results. Survey results contain a
brief narrative analysis of each section of the survey, followed by selected figures and/or tables that
show the most relevant or interesting segments of the available data (please note that most of the
numbers within the report have been rounded).

Readers are encouraged to look at the attached Appendices to better understand the data presented
in the survey results and to form their own opinions. For all sections of the survey, more complete
figures, including results broken down by demographic data, are available in Appendix B. Verbatim
responses to open-ended questions that offer the reader an in-depth view of citizens’ perceptions are
provided in Appendix C. The survey instrument used in the study can be found in Appendix E.




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City of Victoria                                   2005 Citizen Survey Results 14
ACKNOWLEDGEMENTS
The success of the 2005 Citizen Survey would not have been possible without the efforts of some
key people. Special thanks go to the following individuals/groups:

       Citizens who took the time to carefully complete and return their surveys.

       The City of Victoria Project Team who dedicated many hours to the process. City staff
       members include:

               Ed Robertson, Manager, Support Services, Engineering;
               Soki Kaur, Customer Service Coordinator, Engineering; and
               Katie Josephson, Manager, Corporate Communications and Customer Service.

       Dr. Emmanuel Brunet-Jailly and Dr. Pierre-Oliver Pineau, professors and researchers, at the
       University of Victoria, School of Public Administration.

       Sheri McInnis, Sarah Morris, and Debbie Mitton in the Print Shop at the City of Victoria,
       and Jocelynn Bathgate for data entry.

       Everyone who donated gifts for the 2005 Citizen Survey early-bird and final draws.

REPORT AUTHOR
Rena Bindra, a student in the Masters of Public Administration program at the University of
Victoria, administered, implemented, analyzed and reported on the results of the City of Victoria
2005 Citizen Survey.




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City of Victoria                                   2005 Citizen Survey Results 15
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City of Victoria                                   2005 Citizen Survey Results 16
                          SURVEY RESULTS
                              Quality of Life
                              Downtown
                              City Services
                              City Budget Priorities
                              Citizen - City Communication and Involvement
                              City Governance




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City of Victoria                                   2005 Citizen Survey Results 17
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City of Victoria                                   2005 Citizen Survey Results 18
QUALITY OF LIFE
In the City of Victoria’s 2005 Citizen Survey, quality of life was measured according to the
following four indicators:
      1. Overall quality of life in Victoria as a place to live;
      2. Safety and security in one’s neighbourhood;
      3. Safety and security in the downtown area; and
      4. Likes and dislikes related to the three indicators listed above.


PLACE TO LIVE

Question #1: On a scale of 1 (very poor) to 5 (very good), please circle the number that comes
closest to your opinion for each of the following questions:
1a:   How would you describe the quality of life in Victoria?
1b:   How would you rate Victoria as a place to raise children?
1c:   How would you rate Victoria as a place to retire?
1d:   How would you rate Victoria as a place to work?

Figure 1 shows that citizens consider the quality of life in Victoria to be very good (87). Citizens
also feel that Victoria is a very good place to retire (89) and raise children (82). “Victoria as a place
to work” was given the lowest score at 69. See Appendix B for a detailed statistical breakdown.

                                          Figure 1: Quality of Life Ratings
                                            (Average Score – Out of 100)


                          89                      87
                                                                          82

                                                                                                  69




                 Victoria as a place to   O ve rall quality of   Victoria as a place to Victoria as a place to
                         re tire           life in Victoria         raise childre n             work



                         Average Score on the 100-point Scale (0=Very Poor, 100=Very Good)
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City of Victoria                                   2005 Citizen Survey Results 19
LIKES AND DISLIKES
Question #2: List two things you like most about living in Victoria
Figure 2 below indicates that the top three things that citizens like most about living in Victoria are:
       climate and geography (45%): citizens like Victoria’s mild climate, its accessibility to
       nature, and its geographical location. They also like the city for its ocean, the pleasant
       weather, as well as its natural beauty.
       atmosphere and lifestyle (19%): citizens enjoy the City’s ambiance, its pace of life and the
       friendliness of the people. Many citizens also like Victoria for its small city feeling.
       flora, greenspace and parks (9%): citizens like the variety of parks within the city, as well
       as its greenery, flowers and hanging baskets.
See Appendix C for full verbatim responses.

                                 Figure 2: Like Most About Victoria
                                         (% of respondents)
                  Climate & Geography                                                          45%

                Atmosphere & Lifestyle                          19%
             Flora, Greenspace & Parks                9%

             Environment & Cleanliness           5%
   Accessibility, Convenience & Mobility         5%
                             Recreation         4%
          Arts, Culture & Entertainment         4%
                  Amenities & Services       3%

                             Downtown       2%
                                 Safety    1%
                                  Other      3%




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City of Victoria                                   2005 Citizen Survey Results 20
Question #3: List two things you like least about living in Victoria
Figure 3 shows that the top three things that citizens like least about living in Victoria are:
       street population (18%): many citizens dislike the high number of homeless people and
       aggressive panhandlers, especially in the City’s downtown area. Many citizens also
       expressed their dislike over the number of drug users and the amount of poverty present in
       the downtown core.
       affordability and cost of living (14%): citizens believe that the cost of living in Victoria is
       very high, particularly the cost of real estate (including rental property), transit and the ferry
       system. Citizens also dislike the costs involved with getting off and on the island.
       transportation (8%): many citizens dislike the public transit and the ferry system. Citizens
       do not like the public transit system’s limited routes and hours of service, as well as its lack
       of timeliness. Citizens do not like the ferry system, largely because of its inconvenience.

See Appendix C for full verbatim responses.

                                 Figure 3: Like Least About Victoria
                                          (% of respondents)
                                 Street Population                                                18%
                     Affordability & Cost of Living                                     14%
                         Modes of Transportation                        8%
                                           Traffic                 6%
                          Atmosphere & Lifestyle                   6%
                                  Roads & Streets                5%
               Economy, Education & Employment                   5%
                      Crime & Unlawful Activities                5%
                       Environment & Cleanliness              4%
                            Climate & Geography               4%
           City of Victoria Government & Services             4%
                          Growth & Development              3%
   Lack of Programs/Services for Street Population          3%
                     Sewage Treatment & Outfall             3%
                                          Parking           3%
                            Amenities & Services            3%
                    Arts, Culture & Entertainment        1%
                                            Other                5%




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City of Victoria                                   2005 Citizen Survey Results 21
SAFETY AND SECURITY
Question #4a: How safe do you feel in your neighbourhood in the daytime?
Figure 4 indicates that the majority of citizens (91%) feel “safe” or “very safe”, while only 1% feel
“unsafe” or “very unsafe” in their neighbourhoods in the daytime.

                            Figure 4: Safety in Neighbourhood (Daytime)
                                         (% of Respondents)




                                                                            Very Unsafe
                    Very Safe
                                                                                0%
                      66%
                                                                              Unsafe
                                                                               1%
                                                                          Neutral
                                                                           8%




                                                                     Safe
                                                                     25%




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City of Victoria                                   2005 Citizen Survey Results 22
Question #4b: How safe do you feel in your neighbourhood at night?
Figure 5 indicates that approximately half of all citizens (49%) feel “safe” or “very safe” in their
neighbourhoods at night, while 19% feel “unsafe” or “very unsafe”. Thirty-two percent are neutral
to this question.

                             Figure 5: Safety in Neighbourhood (at night)
                                         (% of Respondents)

                         Very Safe                                     Very Unsafe
                           16%                                             7%


                                                                            Unsafe
                                                                             12%


                      Safe
                      33%
                                                                         Neutral
                                                                          32%




Question #4c: How safe do you feel your home is from burglary?
Figure 6 suggests that more than half of all citizens (58%) feel that their home is “safe” or “very
safe” from burglary, while 17% feel it is “unsafe” or “very unsafe”. Twenty-five percent are neutral
to this question.

                                Figure 6: Safety of Home from Burglary
                                          (% of Respondents)

                    Very Safe                                            Very Unsafe
                      17%                                                    7%
                                                                            Unsafe
                                                                             10%




                  Safe                                                   Neutral
                  41%                                                     25%




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City of Victoria                                   2005 Citizen Survey Results 23
Question #4d: How safe do you feel when you are downtown in the daytime?
Figure 7 indicates that approximately 79% of citizens feel “safe” or “very safe” in downtown during
the daytime, and 5% feel “unsafe” or “very unsafe”.

                                 Figure 7: Safety Downtown (daytime)
                                          (% of Respondents)




                                                                         Very Safe
                                                                           42%
                      Safe
                      37%




                       Neutral                                       Very Unsafe
                        16%                                              1%

                                                        Unsafe
                                                         4%

Question #4e: How safe do you feel when you are downtown at night?
Figure 8 shows that 26% of citizens feel “safe” or “very safe” in downtown at night, while 42% of
citizens feel “unsafe” or “very unsafe”. Thirty-two percent are neutral to this question.

                                 Figure 8: Safety Downtown (at night)
                                          (% of Respondents)

                                                                 Very Safe
                                 Safe                              5%
                                 21%
                                                                             Very Unsafe
                                                                                16%




                         Neutral
                          32%
                                                                             Unsafe
                                                                              26%




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City of Victoria                                   2005 Citizen Survey Results 24
Question #5: If you responded by circling 1 (“very unsafe”) or 2 (“unsafe”) regarding the safety and
security in your neighbourhood/downtown (question #4), please state the top two factors that
contributed to your response.
As indicated in Figure 9 below, the top three reasons why citizens perceive a lack of safety and
security in their neighbourhoods and in the downtown area are:
       street population (43%): citizens feel unsafe because of the presence of aggressive
       panhandlers, homeless people and mentally ill persons, as well as street crowds, gangs and
       youth, largely in the City’s downtown core.
       crime and unlawful activities (31%): citizens feel unsafe because of the level of drug
       activity and the public consumption of drug and alcohol downtown and in their
       neighbourhoods. Citizens also feel unsafe because they have experienced, witnessed, or
       heard about some sort of criminal activity, including home burglaries, car break-ins, and/or
       acts of violence.
       atmosphere and lifestyle (8%): many citizens, particularly women and seniors, indicate that
       they feel unsafe because of the street or homeless people, and because they live/walk alone.
       Others feel unsafe because of the location of parks and other institutions (such as transition
       houses), in or near their neighbourhood(s), where street people, drug addicts, and the
       homeless are typically gathered.

See Appendix C for full verbatim responses.

                          Figure 9: Factors to Lack of Safety and Security
                                        (% of respondents)

              Street Population                                                          43%


   Crime & Unlawful Activities                                           31%


       Atmosphere & Lifestyle               8%


              Police Presence               8%


                       Lighting     3%


         Amenities & Services      2%


       Traffic & Transportation   1%


                         Other         4%



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City of Victoria                                   2005 Citizen Survey Results 25
DOWNTOWN
DOWNTOWN ACTIVITIES
Question #6: In the past 12 months, how often did you come downtown for the following activities?
The results shown in Figure 10 indicate that the top three activities citizens come downtown for are:
leisure activities (with an average score of 63), shopping (63), and business (51).

                      Figure 10: Activities that Citizens Come Downtown to Do
                                   (Average Score – Out of 100)
           63            63


                                      51           51             51
                                                                                48

                                                                                        40




        Leisure     Shopping    Conduct         Dining Entertainment Other             Work
       Activities               Business


                           Average Score on the 100-point Scale (0=Never, 100=Daily)




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City of Victoria                                   2005 Citizen Survey Results 26
LIKES AND DISLIKES
Question #7a: What do you like most about the downtown area?
Figure 11 below indicates that the top three things citizens like most about the downtown area are:
       amenities and services (22%): many citizens like the variety and uniqueness of shops (such
       as boutiques), restaurants and cafés, and other retail choices. Citizens also like the
       friendliness of the downtown merchants and shop owners.
       accessibility, convenience and mobility (19%): citizens like the small size of downtown and
       the ease and convenience with which one can get around by foot, bicycle or car. Citizens
       enjoy the short walking distances and the close proximity to many of the amenities and
       services downtown.
       architecture, buildings and streetscapes (17%): citizens enjoy the many historic buildings,
       the location and beauty of the inner harbour, and the overall charm of the downtown area.
       Many citizens also like the lack of high-rises downtown.

See Appendix C for full verbatim responses.

                               Figure   11: Like Most About Downtown
                                           (% of respondents)
                          Amenities & Services                                         22%

          Accessibility, Convenience & Mobility                                  19%

         Architecture, Buildings & Streetscapes                              17%

                        Atmosphere & Lifestyle                             16%

                     Flora, Greenspace & Parks                  8%

                     Environment & Cleanliness             6%

           Activities, Festivals & Special Events         5%

                          Climate & Geography        3%

                                         Parking    2%

                                           Other    2%




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City of Victoria                                   2005 Citizen Survey Results 27
Question #7b: What do you like least about the downtown area?
Figure 12 below indicates that the top three things citizens like least about the downtown area are:
       street population (48%): citizens dislike the number of panhandlers, homeless people, and
       drug addicts downtown. Many citizens also do not like how various downtown streets are
       occupied by street youth and drug dealers.
       parking (16%): many citizens find it difficult to find parking downtown. Some citizens
       dislike the parking commissionaires and the cost of parking.
       atmosphere and lifestyle (11%): many citizens dislike the number of empty stores and
       storefronts in the downtown core, as well as the increasing number of high-rise buildings
       being built. Some citizens indicate their dislike for the number of tourists downtown.

See Appendix C for full verbatim responses.
                               Figure    12: Like Least About Downtown
                                            (% of respondents)
                     Street Population                                           48%

                             Parking                       16%

              Atmosphere & Lifestyle                 11%

                              Traffic           6%

               Amenities & Services             5%

           Environment & Cleanliness            5%

          Crime & Unlawful Activities       3%

                     Roads & Streets       2%

                     Police Presence       1%

                                Other       3%




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City of Victoria                                   2005 Citizen Survey Results 28
CITY SERVICES
USAGE OF CITY SERVICES
Question #8: In the past 12 months, approximately how often did you participate in each of the
following activities?
Citizens were asked to indicate how often they used/visited the various City services/facilities listed
below in Table 1. The results indicate that the three most widely used/visited City services/facilities
are: Beacon Hill Park (with an average score of 45), other City parks (36), and City arts/cultural
facilities (29). Citizen attendance at public meetings received a low score.
                            Table 1: Citizen Use of City Services/Facilities
                                      (Average Score – Out of 100)
                                                                                        2005
  Visited Beacon Hill Park                                                              45
  Visited a City of Victoria park other than Beacon Hill Park                           36
  Visited an arts or cultural facility                                                  29
  Attended a festival or special event                                                  29
  Used a City of Victoria community centre or senior centre                             16
  Volunteered/participated in a neighbourhood meeting/event                             15
  Visited City Hall                                                                     15
  Used or attended an event at Crystal Pool or at the Royal Athletic Park               13
  Used meeting space/attended an event at the Save-On-Foods Memorial Centre             7
  Attended a public meeting about City matters                                          6
                         Average Score on the 100-point Scale (0=Never, 100=Daily)




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 29
SATISFACTION/IMPORTANCE OF CITY SERVICES
Question #9: Please rate your level of satisfaction with, and the level of importance of, each of the
following local government services.
Citizens were asked to rate their overall level of satisfaction with, and the overall importance of, 68
local government services (see Appendix B for a list of all services), grouped under the following
eight areas:
             City Infrastructure, Maintenance & Services
             Land-Use Planning & Development
             Transportation
             Public Safety
             Parking Services
             Recreation & Community Services
             City of Victoria Communication Tools
             Parks & Walkways

Results are shown in the scattergrams and their corresponding tables (figures 13a to 13h) on the
following pages. Each scattergram, divided into the four quadrants described below, provides a
pictorial view of the level of citizen satisfaction with, and the importance of, each of the local
government services. The tables provide the reader with a detailed assessment of each City service,
including the level of “difference” between satisfaction and importance. They are ranked in order of
greatest negative difference (greater importance but less satisfaction) to greatest positive difference
(less importance but greater satisfaction).

   Quadrant #1 (lower left): Low Satisfaction – Low Importance ~~ services in this quadrant
   may suffer from low awareness of their availability or benefits by the general population, or
   may offer the opportunity for resource allocation.

   Quadrant #2 (lower right): High Satisfaction – Low Importance ~~ these services may
   require little attention or may even offer an opportunity for resource reallocation.

   Quadrant #3 (upper left): Low Satisfaction – High Importance ~~ these services may
   require more municipal resources, better management of existing resources or a new approach
   to service delivery.

   Quadrant #4 (upper right): High Satisfaction – High Importance ~~ services in this quadrant
   largely meet current taxpayer expectations, both in terms of quality and resource allocation.

Please see question #9 in Appendix B, for a detailed breakdown.




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 30
Figure 13a: Satisfaction vs. Importance: City Infrastructure, Maintenance & Services                                                       Stormwater drainage and flood
                                                                                                                                           control
            100%                                                                                                                           M aintenance of wat er
                                 Low Satisfaction - High Importance                              High Satisfactio n - High Importance      distribution system

                                 3                                                                                                4        M aintenance of sewage
                                                                                                                                           collection system

                                                                                                                                           Sidewalk repair


                                                                                                                                           Street condition/repair
 Importance Rating (%)




                                                                                                                                           Street lighting

                         60%
                                                                                                                                           Street cleaning


                                                                                                                                           Street tree maintenance


                                                                                                                                           Taxed boulevard maintenance
                                                                                                                                           program

                                                                                                                                           Floral displays and
                                                                                                                                           landscap ing

                                 1                                                                                                2        Fall leaf collection program
                                 Low Satisfaction - Low Importance                               High Satisfaction - Low Importance
                         20%
                            20 %                                                60%                                                 100%   Resident ial branch pickup
                                                                      Satisfaction Rati ng (%)                                             program



                                                                                                                                           % Difference
                               City Infrastructure, Maintenance &                      % Satisfied or            % Important or            (Satisfaction
                               Services                                                Very Satisfied            Very Important            minus
                                                                                                                                           Importance)
                               Street condition/repair                                 53%                       86%                       -33%
                               Maintenance of sewage collection system                 62%                       94%                       -32%
                               Sidewalk repair                                         53%                       81%                       -28%
                               Street lighting                                         68%                       87%                       -19%
                               Stormwater drainage and flood control                   73%                       85%                       -12%
                               Maintenance of water distribution system                80%                       89%                       -9%
                               Street cleaning                                         71%                       80%                       -9%
                               Taxed boulevard maintenance program                     59%                       66%                       -7%
                               Street tree maintenance                                 73%                       74%                       -1%
                               Residential branch pickup program                       69%                       70%                       -1%
                               Fall leaf collection program                            71%                       69%                       +2%
                               Floral displays and landscaping                         92%                       76%                       +16%
                               AVERAGE - All Services                                  64%                       83%                       -19%




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 31
                                                                                                                                               Design of streets, public
Figure 13b: Satisfaction vs. Importance: Land-Use Planning & Development                                                                       spaces & boulevards

            100%                                                                                                                               M anaging land-use
                                 Low Satisfaction - High Importance                             High Satisfaction - High Importance            change in
                                                                                                                                               neighbourhoods
                                 3                                                                                              4              Heritage conservation


                                                                                                                                               Public access along
                                                                                                                                               waterfront

                                                                                                                                               Public consultation on
 Importance Rating (%)




                                                                                                                                               planning issues

                                                                                                                                               Planning for community
                         60%                                                                                                                   amenities/services

                                                                                                                                               Economic development


                                                                                                                                               Building Inspection


                                                                                                                                               Business licensing


                                                                                                                                               Bylaw enforcement
                                 1                                                                                              2
                               Low Satisfaction - Low Importance                                High Satisfaction - Low Importance
                         20%                                                                                                                   Noise control
                            20%                                                60%                                                100%
                                                                      Satisfaction Rating (%)



                                                                                                                                         % Difference
                                                                                      % Satisfied or           % Important or            (Satisfaction
                               Land-Use Planning & Development
                                                                                      Very Satisfied           Very Important            minus
                                                                                                                                         Importance)
                               Managing land-use change in
                                                                                      46%                      85%                       -39%
                               neighbourhoods
                               Noise control                                          44%                      82%                       -38%
                               Public consultation on planning issues                 53%                      89%                       -36%
                               Bylaw enforcement                                      46%                      77%                       -31%
                               Planning for community
                                                                                      54%                      85%                       -31%
                               amenities/services
                               Economic development                                   49%                      79%                       -30%
                               Building inspection                                    58%                      84%                       -26%
                               Design of streets, public spaces &
                                                                                      70%                      87%                       -17%
                               boulevards
                               Business licensing                                     57%                      73%                       -16%
                               Public access along waterfront                         80%                      90%                       -10%
                               Heritage conservation                                  76%                      77%                       -1%
                               AVERAGE - All Services                                 64%                      83%                       -19%




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 32
Figure 13c: Satisfaction vs. Importance: Transportation

            100%
                                 Low Satisfaction - High Importance                             High Satisf actio n - High Importance      Ease of pedestrian travel

                                 3                                                                                                4        Ease of travel by bicycle

                                                                                                                                           Ease of travel by bus

                                                                                                                                           Ease of travel by car
 Importance Rating (%)




                         60%




                                 1                                                                                                2
                               Low Satisfaction - Low Importance                                High Satisfaction - Low Importance
                         20%
                            20%                                                60%                                                  100%
                                                                      Satisfaction Rating (%)



                                                                                                                                           % Difference
                                                                                      % Satisfied or            % Important or             (Satisfaction
                               Transportation
                                                                                      Very Satisfied            Very Important             minus
                                                                                                                                           Importance)
                               Ease of travel by bicycle                              50%                       84%                        -34%
                               Ease of travel by bus                                  62%                       90%                        -28%
                               Ease of travel by car                                  63%                       81%                        -18%
                               Ease of pedestrian travel                              79%                       95%                        -16%
                               AVERAGE - All Services                                 64%                       83%                        -19%




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 33
Figure 13d: Satisfaction vs. Importance: Public Safety

            100%
                                 Low Satisfaction - High Importance                             High Satisfaction - High Importance      Police presence and visibility

                                 3                                                                                              4        Police traffic enforcement


                                                                                                                                         Law enforcement


                                                                                                                                         Crime prevention
 Importance Rating (%)




                                                                                                                                         Animal control services

                         60%                                                                                                             Fire fighting services


                                                                                                                                         Fire safety inspections


                                                                                                                                         School fire safety program


                                                                                                                                         Community fire safety
                                                                                                                                         education program
                                                                                                                                         Emergency Preparedness
                                 1                                                                                              2        Program
                                 Low Satisfaction - Low Importance                              High Satisfaction - Low Importance
                         20%
                            20%                                                60%                                                100%
                                                                      Satisfaction Rating (%)



                                                                                                                                         % Difference
                                                                                       % Satisfied or          % Important or            (Satisfaction
                               Public Safety
                                                                                       Very Satisfied          Very Important            minus
                                                                                                                                         Importance)
                               Emergency Preparedness Program                          36%                     89%                       -53%
                               Crime prevention                                        52%                     94%                       -42%
                               Police presence and visibility                          54%                     90%                       -36%
                               Law enforcement                                         61%                     91%                       -30%
                               Police traffic enforcement                              56%                     84%                       -28%
                               Community fire safety education program                 63%                     85%                       -22%
                               Animal control services                                 54%                     70%                       -16%
                               Fire safety inspection                                  80%                     89%                       -9%
                               School fire safety program                              82%                     91%                       -9%
                               Fire fighting services                                  91%                     94%                       -3%
                               AVERAGE - All Services                                  64%                     83%                       -19%




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 34
Figure 13e: Satisfaction vs. Importance: Parking Services

            100%
                                 Low Satisfaction - High Importance                              High Satisf actio n - High Importance
                                                                                                                                            Ease of finding parking
                                 3                                                                                                 4        downtow n


                                                                                                                                            90 minut e on-street parking
                                                                                                                                            meters


                                                                                                                                            Prepaid p arking card with
                                                                                                                                            refund of time
 Importance Rating (%)




                                                                                                                                            Free Cit y parkades on
                         60%                                                                                                                Sundays


                                                                                                                                            City parkade “First Hour
                                                                                                                                            Free” program


                                                                                                                                            Condition of City parkades



                                                                                                                                            Parking enforcement

                                 1                                                                                                 2
                                 Low Satisfaction - Low Im portance                              High Satisfaction - Low Importance
                         20%
                            2 0%                                               60%                                                   100%
                                                                      Satisfaction Rati ng (%)



                                                                                                                                            % Difference
                                                                                       % Satisfied or            % Important or             (Satisfaction
                               Parking Services
                                                                                       Very Satisfied            Very Important             minus
                                                                                                                                            Importance)
                               Ease of finding parking downtown                        30%                       79%                        -49%
                               Condition of City parkades                              50%                       79%                        -29%
                               90 minute on-street parking meters                      50%                       74%                        -24%
                               Parking enforcement                                     43%                       54%                        -11%
                               Prepaid parking card with refund of time                64%                       68%                        -4%
                               City parkade “First Hour Free” program                  84%                       80%                        +4%
                               Free City parkades on Sundays                           90%                       82%                        +8%
                               AVERAGE - All Services                                  64%                       83%                        -19%




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 35
Figure 13f: Satisfaction vs. Importance: Recreation and Community Services                                                               Arts and cultural programs


            100%                                                                                                                         Festivals and special events
                                 Low Satisfaction - High Importance                             High Satisfaction - High Importance

                                 3                                                                                              4        Neighbourhood associations


                                                                                                                                         Community and senior
                                                                                                                                         centres

                                                                                                                                         Royal Athletic Park
 Importance Rating (%)




                                                                                                                                         Crystal Pool and Fitness
                                                                                                                                         Centre
                         60%
                                                                                                                                         Programs/Services for
                                                                                                                                         children (0-12 yrs)

                                                                                                                                         Programs/Services for youth
                                                                                                                                         (13-19 yrs)

                                                                                                                                         Programs/Services for adults


                                                                                                                                         Programs/Services for seniors


                                 1                                                                                              2        Programs/Services for
                                 Low Satisfaction - Low Importance                              High Satisfaction - Low Importance       disabled
                         20%
                            20%                                                60%                                                100%   Programs for economically
                                                                      Satisfaction Rating (%)                                            disadvantaged



                                                                                                                                         % Difference
                                                                                       % Satisfied or          % Important or            (Satisfaction
                               Recreation and Community Services
                                                                                       Very Satisfied          Very Important            minus
                                                                                                                                         Importance)
                               Programs for economically disadvantaged                 33%                     89%                       -56%
                               Programs/Services for youth (13-19 yrs)                 48%                     88%                       -40%
                               Programs/Services for disabled                          54%                     90%                       -36%
                               Programs/Services for children (0-12 yrs)               59%                     87%                       -28%
                               Programs for seniors                                    77%                     90%                       -13%
                               Programs for adults                                     68%                     81%                       -13%
                               Crystal Pool and Fitness Centre                         69%                     79%                       -10%
                               Neighbourhood associations                              65%                     75%                       -10%
                               Community and senior centres                            76%                     85%                       -9%
                               Arts and cultural programs                              76%                     81%                       -5%
                               Festivals and special events                            82%                     84%                       -2%
                               Royal Athletic Park                                     67%                     60%                       +7%
                               AVERAGE - All Services                                  64%                     83%                       -19%




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 36
Figure 13g: Satisfaction vs. Importance: City of Victoria Communication Tools

           100%
                               Low Satisfaction - High Importance                              High Satisfaction - High Importance      City voice mail and phone
                                                                                                                                        system
                               3                                                                                              4
                                                                                                                                        City email



                                                                                                                                        City website
 Importance Rating (%)




                                                                                                                                        Advertisements and
                                                                                                                                        publications
                         60%




                               1                                                                                              2
                               Low Satisfaction - Low Importance                               High Satisfaction - Low Importance
                         20%
                           20%                                               60%                                               100%
                                                                    S atisfaction Rating (%)




                                                                                                                                      % Difference
                                                                                     % Satisfied or           % Important or          (Satisfaction
                           City of Victoria Communication Tools
                                                                                     Very Satisfied           Very Important          minus
                                                                                                                                      Importance)
                           City voice mail and phone system                          46%                      77%                     -31%
                           City email                                                55%                      75%                     -20%
                           City website                                              65%                      76%                     -11%
                           Advertisements and publications                           55%                      62%                     -7%
                           AVERAGE - All Services                                    64%                      83%                     -19%




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 37
Figure 13h: Satisfaction vs. Importance: Parks and Walkways

           100%
                               Low Satisfaction - High Importance                              High Satisfaction - High Importance    Beacon Hill Park

                               3                                                                                              4       Parks (other than Beacon Hill
                                                                                                                                      Park)
                                                                                                                                      Beaches and waterfront areas


                                                                                                                                      Playgrounds
 Importance Rating (%)




                                                                                                                                      Sports fields

                         60%                                                                                                          Tree protection


                                                                                                                                      Greenways


                                                                                                                                      Pedestrian pathways




                               1                                                                                              2
                               Low Satisfaction - Low Importance                               High Satisfaction - Low Importance
                         20%
                           20%                                               60%                                               100%
                                                                    S atisfaction Rating (%)



                                                                                                                                      % Difference
                                                                                     % Satisfied or           % Important or          (Satisfaction
                           Parks and Walkways
                                                                                     Very Satisfied           Very Important          minus
                                                                                                                                      Importance)
                           Tree protection                                           69%                      89%                     -20%
                           Playgrounds                                               73%                      88%                     -15%
                           Greenways                                                 78%                      92%                     -14%
                           Pedestrian pathways                                       80%                      93%                     -13%
                           Beaches and waterfront areas                              83%                      95%                     -12%
                           Parks (other that Beacon Hill Park)                       79%                      91%                     -12%
                           Sports fields                                             74%                      81%                     -7%
                           Beacon Hill Park                                          89%                      95%                     -6%
                           AVERAGE - All Services                                    64%                      83%                     -19%




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 38
CITY BUDGET PRIORITIES
TAXES
Question #10: If faced with the following choices, what would you advise Council to do?
Citizens were asked how they would advise Council on possible future tax options for services
provided by the City. Figure 14 indicates that almost half of all respondents (47%) would prefer to
keep the same level of taxes with the same or reduced level of City services. Increasing taxes and
improving municipal services are preferred by 34% of citizens, while 5% of citizens prefer lowering
taxes and reducing the level of City Services.

                          Figure 14: Citizens’ Preferences of Tax Options
                                       (% of Respondents)


                                 14%


                       5%




                                                                        47%


                   34%




                      Same taxes with same or reduced level of City Services (47%)
                      Higher taxes with improved municipal services (34%)

                      Lower taxes with reduced level of City services (5%)
                      No opinion (14%)




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 39
Question #13: On a scale of 1(strongly disagree) to 5 (strongly agree), please rate the following
statement by circling the number that most clearly represents your opinion:
a) I receive good value for the City taxes I pay.
Figure 15 indicates that 43% of respondents believe that they receive good value for the taxes they
pay (those who “agree” or “strongly agree”), while 11% of respondents believe that they do not
(those who “disagree” or “strongly disagree”). Thirty-three percent of respondents are neutral to this
question, while 13% do not have an opinion.

                          Figure 15: Citizens’ Perception of Value for Taxes
                                         (% of Respondents)



                                                                      Agree
                        Neutral                                       32%
                         33%




                     Disagree
                       8%                                              Strongly
                              Strongly                                  Agree
                              Disagree              No Opinion           11%
                                3%                     13%




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 40
CAPITAL PROJECTS
Question #11: The City of Victoria spends a portion of its yearly budget on large projects, known as
capital projects. Imagine that you have $100 to spend on the following capital project. How
would you spend it? Please divide $100 among the listed capital projects according to their
importance to you.
Figure 16 indicates that the top three capital project areas that are important to citizens are:
affordable housing ($21.10), City sewer, drainage and water systems ($15.70), and environmental
protection and enhancement ($10.30).


                  Figure 16: How Citizens would spend $100 for Capital Projects


                          Affordable Housing
                                                                                    $21.10

      City Sewer, Drainage & Water Systems
                                                                           $15.70

    Environmental Protection & Enhancement
                                                                  $10.30

             Bicycle/Pedestrian Infrastructure
                                                             $8.80

                          Parks & Walkways
                                                            $8.60

           Recreation & Community Facilities
                                                           $7.70

               Beautification & Revitalization
                                                           $7.50

                     Arts & Cultural Facilities
                                                          $7.20

                   Roads & Traffic Calming
                                                          $6.90

       City Buildings & Related Infrastructure
                                                        $6.30




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 41
Question #12: List the two most important capital projects or initiatives you would like the City of
Victoria to pursue in the next five years.

Figure 17 shows that the top three capital projects or initiatives that citizens feel the City should
undertake in the next five years are: affordable housing and shelters (23%), sewage, drainage and
water systems (17%), and road/traffic calming, and street projects (9%).

The top two capital projects suggested by citizens are consistent with the results of question #11
above regarding the allocation of $100 to various capital project areas, however, the third project
changed from environmental protection and enhancement to road/traffic calming, and streets.

See Appendix C for full verbatim responses.


                      Figure 17: Capital Projects to Undertake in the Next Five Years
                                            (% of respondents)
             Affordable Housing & Shelters                                                              23%
       Sewage, Drainage & Water Systems                                                 17%
           Road/Traffic Calming, & Streets                          9%
  Social Programs/Services for Streetpeople               5%
           Bicycle/Pedestrian Infrastructure              5%
  Environmental Protection & Enhancement                  5%
           Arts/Cultural Facilities & Events           4%
  Downtown Beautification & Revitalization             4%
                                   Buildings           4%
                        Parks & Walkways               4%
                    Harbour & Waterways                4%
         Recreation & Community Facilities             4%
                             Transportation          3%
               Public Programs & Services         2%
                Police & Law Enforcement          2%
                                      Other               5%




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 42
CITIZEN – CITY COMMUNICATION AND INVOLVEMENT

LEARNING ABOUT CITY ISSUES
Question #14: List up to three of the most important ways you learn about City government issues.
Figure 18 shows that the top three ways that citizens learn about City issues are: local newspapers
(79%), television stations (53%), and radio stations (40%). See Appendix B for detailed data.

                Figure 18: How Citizens Prefer to Learn About City Government Issues
                                         (% of respondents)
                           Local newspaper                                                              79%

                                  TV station                                            53%

                                Radio station                                  40%

                              Word of mouth                              33%

                  Neighbourhood association                      19%

                     City of Victoria website                 18%

                             City publication              13%

     Contact a City of Victoria staff member           10%

  Contact a City of Victoria Council member           6%

         From friends who work for the City      1%

                                       Other      3%



         Note: % totals are more than 100% because respondents could have chosen more than one option




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 43
CITIZEN INVOLVEMENT
Questions #13: On a scale of 1(strongly disagree) to 5 (strongly agree), please rate the following
statement by circling the number that most clearly represents your opinion:
b) The City of Victoria welcomes citizen involvement.
Figure 19 indicates that 39% of respondents believe that the City welcomes citizen involvement
(those who “agree” or “strongly agree”), while 9% believe that the City does not (those who
“disagree” or “strongly disagree”). Fifty-two percent of respondents were either neutral to this
question, or had no opinion, indicating that some citizens may not know, or be aware of how they
can participate in, and/or be part of the City’s planning and decision making processes.


                           Figure 19: City Welcomes Citizen Involvement
                                        (% of Respondents)



                                      Agree
                                      26%
                                                                   Strongly Agree
                                                                        13%




                          Neutral                                    No Opinion
                           28%                                          24%



                                        Disagree       Strongly
                                          7%           Disagree
                                                         2%




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 44
Questions #13: On a scale of 1(strongly disagree) to 5 (strongly agree), please rate the following
statement by circling the number that most clearly represents your opinion:
c) The City of Victoria listens to citizens.
Figure 20 indicates that 28% of citizens feel that the City listens (those “agree” or “strongly agree”)
to them, while 20% do not (those who “disagree” or “strongly disagree”). A high percentage of
citizens are either neutral (31%) or do not have an opinion (21%), which could be the result of a
lack of citizen involvement in City issues, or a lack of contact with City staff members.


                                   Figure 20: City Listens to Citizens
                                          (% of Respondents)



                                  No Opinion                     Strongly
                                     21%                         Disagree
                                                                   6%


                       Strongly                                          Disagree
                        Agree                                              14%
                         7%




                          Agree
                          21%
                                                                         Neutral
                                                                          31%




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 45
Questions #15: On a scale of 1 (very unimportant) to 5 (very important), please rate the
importance of the following ways in which the City of Victoria can involve you more in
information sharing, planning and decision making.
Figure 21 shows that the top three ways that the City can better involve citizens in the information
sharing, planning, and decision making processes are: public opinion surveys (with an average score
of 66 out of 100), community meetings/open houses (62), and public meetings/hearings (61).
                               Figure 21: How Citizens Want to Get Involved
                                        (average score - out of 10 0)
             Public opinion surveys                                                                          66
  Community meetings/Open houses                                                                        62
          Public meetings/hearings                                                                      61
                        Direct mail                                                                59
         Neighbourhood association                                                                 58
                         Referenda                                                            55
       Open-line radio/TV program                                                          54
                           Website                                                       52
            Contact with City staff                                               45
                  Council Meetings                                               44
             Advisory Committees                                                43
                             Other                   17

               Average Rating on the 100-point Scale (0=Very Unimportant, 100=Very Important)




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 46
CUSTOMER SERVICE
Question #16: Have you had any direct contact with a City staff member over the last 12 months?
Table 2 indicates that 44% of respondents have had direct contact with a City staff member in the
last 12 months.
                  Table 2: Percentage Who Contacted City Staff in Last 12 Months
                                                           2005
                                      Yes (contact)        44%
                                      No (no contact)      56%


Question #17: Please check where or how you made contact with a City staff member, and then on
a scale of 1 (very poor) to 5 (very good), rate your impression of the service that they provided you.
Table 3 below indicates that the top three methods of contacting a City staff member are through:
the Public Service Center (19%), the telephone (17%) and the Permits/Inspections/Engineering
counter (10%).

Citizens were also asked to rate the impression of the service they received from City staff
members. Citizens indicate that staff are generally easy to reach, easy to understand,
knowledgeable, polite and courteous, and make referrals to the right person(s) in the organization.
The average scores (out of 100) indicated in Table 11, show that the overall level of customer
service provided by City staff is high, with 11 of the 14 contact methods receiving an average score
of 77 or higher. See question #17, in Appendix B for detailed data.
                   Table 3: Method and Impression of Customer Service Received
                                                                  2005
           Contact Method                                         % of          Average Score
                                                                  Respondents   (out of 100)
           Public Service Centre                                  19%           87
           Telephone                                              17%           78
           Permits/Inspections/Engineering Counter                10%           83
           In person at the Victoria Police Station               9%            77
           In person with Parking Services                        8%            77
           In person at Garbally Works Yard                       6%            85
           In person at Crystal Pool/Royal Athletic Park          6%            87
           In person in your neighbourhood                        5%            83
           Email                                                  5%            72
           In person at a community meeting                       4%            91
           In person at Beacon Hill Parks Yard                    3%            82
           In person at a Victoria fire station                   2%            90
           In person at a City construction site                  2%            75
           Other                                                  3%            66
                     Average Score on the 100-point Scale (0=Very Poor, 100=Very Good)


________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 47
NEIGHBOURHOOD ASSOCIATIONS
Question #18: I am satisfied with my neighbourhood community association taking my issues to the
City.
Figure 22 below indicates that 31% of respondents are satisfied with their neighbourhood
community association bringing their issues to the City, while 7% are not satisfied. A high
percentage (47%) of respondents are not familiar with the activities of their neighbourhood
community association, and a further 15% do not have an opinion. These figures suggest that many
citizens may not be involved with, aware of, or interested in their neighbourhood community
association.
                             Figure 22: Satisfaction With Neighbourhood Association
                                                 (% of respondents)

 I am not familiar with their activities                                                           47%

                     Yes ("Satisfied")                                           31%

                 No ("Not Satisfied")           7%

                          No Opinion                       15%




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City of Victoria                                   2005 Citizen Survey Results 48
Electronic Communication
Question #19: Have you been to the City of Victoria’s website in the last 12 months?
Table 4 below indicates that less than half of all respondents (40%) visited the City’s website in the
last 12 months.
                              Table 4: Visited City Website in Past 12 Months
                                                       2005
                                         Yes           40%
                                         No            60%


Question #20: Please rate your satisfaction with, and importance of, each of the City’s website
services that you use.
Citizens were asked to rate their satisfaction with, and importance of, each of the website services
listed below in Figure 23. The average rate of satisfaction of all of the website services is 62%,
while the average rate of importance of these services is 83%.

The website service that citizens are most satisfied with, and attribute high importance to, is the
online bill payment system. Website services that citizens are not satisfied with, but attribute high
importance to, include the following: service requests (45% satisfaction), accuracy of “search” tool
(56%), website navigation (62%), and website content (67%). Citizens attribute the lowest level of
importance to visual appeal (66%).
See Appendix B for detailed data on this question.
                             Figure 23: City of Victoria Website Service Rating
                                       Satisfaction versus Importance

                                                                                    % Difference
                                            % Satisfied or    % Important or
             City Website Services                                                (Satisfaction minus
                                            Very Satisfied    Very Important
                                                                                     Importance)
            AVERAGE - All Services               62%               83%                  -21%
Service Requests                                 45%               82%                  -37%
Search Tool provides accurate results            56%               90%                  -34%
Website Navigation                               62%               92%                  -30%
Website Content                                  67%               90%                  -23%
Recreation Program registration                  63%               78%                  -15%
Pay Bills                                        73%               84%                  -11%
Visually appealing                               70%               66%                   +4%




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City of Victoria                                   2005 Citizen Survey Results 49
Question #21: What kind of information would you like to see on the City’s website?
Figure 24 shows that the top three things that citizens would like to see on the City’s website are:
       public information (15%): citizens would like access to building codes and bylaws, links to
       other WebPages, and general information about Victoria, including current events and news.
       City facilities, programs and service information (12%): citizens would like information
       regarding the types of City services available, contact information for various City
       departments, City service schedules, and zoning/land-use development information.
       arts, cultural and community events/activities (11%): citizens would like information
       regarding the City’s recreation programs and facilities, as well as information regarding
       various arts, cultural and community events happening around the City.
Nine percent of respondents indicate that they either do not have a computer or that they are not
familiar with computers, and a further 4% indicate that they are either not interested, or do not want
any changes to the City’s website.

See Appendix C for full verbatim responses.

                             Figure 24: Information Citizens Want on City Website
                                             (% of respondents)

                               Public Information                                                        15%

   City Facilities, Programs & Service Information                                            12%

    Arts, Cultural & Community Events/Activities                                          11%

                    Mayor & Council Information                                           11%

                                Customer Service                                   9%

                              Corporate Planning                        6%

                        City Projects & Initiatives                     6%

                            Construction Projects            3%

                                    City Finances            3%

                                    No Computer                                    9%

                       Not Interested/No Change                   4%

                                            Other                                         11%




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City of Victoria                                   2005 Citizen Survey Results 50
Question #22: Would you be interested in receiving City information regularly by e-mail?
Table 5 demonstrates that 40% of respondents are interested in an email service that provides
information about City matters, while 60% are not interested in such a service.

See Appendix B for detailed data on this question.
                               Table 5: Interested in City Email Service
                                                      2005
                                          Yes         40%
                                          No          60%


Question #23: Do you use the Internet?
Table 6 below indicates that a majority (77%) of citizens use the Internet, while less than a quarter
(23%) do not use the Internet.

See Appendix B for detailed data on this question.


                                         Table 6: Internet Use
                                                          2005
                                      Yes (Use)           77%
                                      No (Do not use)     23%




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City of Victoria                                   2005 Citizen Survey Results 51
CITY GOVERNANCE
PERCEPTION OF CITY GOVERNANCE
Questions #13: On a scale of 1(strongly disagree) to 5 (strongly agree), please rate the following
statement by circling the number that most clearly represents your opinion:
c) I am pleased with the overall direction that the City of Victoria is taking.
Figure 25 below demonstrates that 43% of respondents are pleased (those who “agree” or “strongly
agree”) with the City’s governance, while 17% are not (those who “disagree” or “strongly
disagree”). A total of 33% of respondents are neutral to this question, while 7% do not have an
opinion.

See Appendix B for detailed data on this question.

                       Figure 25: Pleased with Overall Direction City is Taking
                                         (% of Respondents)


                                                             Strongly
                                                              Agree
                                                                9%
                         Agree                                           No Opinion
                         34%                                                7%
                                                                           Strongly
                                                                           Dis agree
                                                                              4%



                                                                          Disagree
                                                                            13%



                                       Neutral
                                        33%




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City of Victoria                                   2005 Citizen Survey Results 52
                              APPENDICES
                        Appendix A: Respondent Characteristics

                        Appendix B: Statistical Tables

                        Appendix C: Verbatim Responses to Open-Ended Questions

                        Appendix D: Survey Methodology Details

                        Appendix E: Survey Instrument




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City of Victoria                                   2005 Citizen Survey Results 53
________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 54
          APPENDIX A: RESPONDENT CHARACTERISTICS




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 55
________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 56
RESPONDENT CHARACTERISTICS
                                                                           Actual
                                                                           Population in       % Difference
                                 Survey Sample        Survey Sample        City of Victoria    (Survey Sample
                                 (# out of 557)       (% out of 557)       (%)1                minus Actual)
Gender
                     Female 335                       60%                  55%                 5%
                       Male 219                       40%                  45%                 -5%
                No response 3                         n/a                  n/a                 n/a
Age
           18 to 24 years        24                   4%                   13%                 -9%
           25 to 34 years        70                   13%                  21%                 -8%
           35 to 44 years        89                   16%                  18%                 -2%
           45 to 54 years        105                  19%                  17%                 2%
           55 to 64 years        103                  19%                  10%                 9%
           65 to 74 years        73                   13%                  8%                  5%
           75 to 84 years        66                   12%                  7%                  5%
         85 years or over        25                   5%                   5%                  0%
             No response         2                    n/a                  n/a                 n/a
Years Lived in Victoria
          Average Years          17.4                 n/a                  n/a                 n/a
            No Response          3                    n/a                  n/a                 n/a
Area of Residency
                 Burnside        36                   6%                   7%                  -1%
              Downtown           18                   3%                   2%                  1%
                 Fairfield       105                  19%                  15%                 4%
                Fernwood         67                   12%                  13%                 -1%
                 Gonzales        25                   5%                   5%                  0%
            Harris Green         2                    0%                   2%                  -2%
         Hillside-Quadra         46                   8%                   10%                 -2%
               James Bay         70                   13%                  15%                 -2%
            North Jubilee        16                   3%                   4%                  -1%
              North Park         16                   3%                   4%                  -1%
                Oaklands         41                   7%                   9%                  -2%
                Rockland         41                   7%                   5%                  2%
            South Jubilee        18                   3%                   3%                  0%
           Victoria West         52                   9%                   6%                  3%
                 Not sure        1                    0.2%                 n/a                 n/a
             No response         3                    n/a                  n/a                 n/a
Own/Rent
              Own home           331                  60%                  38%                 22%
               Rent home         219                  40%                  63%                 -23%
             No response         7                    n/a                  n/a                 n/a
 1
  Note: 2001 Census Results used for “Age”, “Gender” and “Own/Rent” data. Population data for “Area of Residency”
 based on Local Area Plans prepared by the City of Victoria’s Planning Department (note that population percentages
 for local areas do not total 100% due to inconsistencies in original data – these figures are approximate only).

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City of Victoria                                   2005 Citizen Survey Results 57
________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 58
                  APPENDIX B: STATISTICAL TABLES




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 59
________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 60
 STATISTICAL TABLES BY QUESTION
 This section provides a detailed statistical breakdown of each survey question. Statistical tables are
 presented in the order of the questions that appear in the survey instrument. Please note that any
 discrepancies in the tables are due to rounding of numbers.

 Question #1a: How would you rate the overall quality of life in Victoria?

                          Average        Very
                          score          Poor         Poor          Neutral       Good          Very Good
                          (out of 100)   (score: 0)   (score: 25)   (score: 50)   (score: 75)   (score: 100)   Total

All Respondents           87             0%           1%            6%            38%           55%            100%

Female                    86             0%           1%            7%            38%           54%            100%
Male                      87             0%           0%            5%            38%           57%            100%

18 to 24 years old        86             0%           0%            4%            48%           48%            100%
25 to 34                  81             0%           0%            13%           48%           39%            100%
35 to 44                  87             1%           1%            3%            38%           57%            100%
45 to 54                  84             0%           2%            9%            42%           47%            100%
55 to 64                  87             0%           2%            5%            35%           58%            100%
65 to 74                  89             0%           0%            6%            34%           60%            100%
75 to 84                  92             0%           0%            3%            28%           69%            100%
85+ years old             92             0%           0%            0%            32%           68%            100%

Owner                     90             0%           0%            4%            31%           65%            100%
Renter                    82             0%           2%            8%            49%           41%            100%

Burnside                  79             0%           3%            14%           46%           37%            100%
Downtown                  86             0%           0%            13%           31%           56%            100%
Fairfield                 89             0%           1%            4%            35%           60%            100%
Fernwood                  84             2%           0%            8%            43%           47%            100%
Gonzales                  91             0%           0%            4%            29%           67%            100%
Harris Green              63             0%           0%            50%           50%           0%             100%
Hillside-Quadra           81             0%           0%            11%           53%           36%            100%
James Bay                 88             0%           4%            3%            28%           65%            100%
North Jubilee             91             0%           0%            0%            38%           62%            100%
North Park                83             0%           0%            7%            53%           40%            100%
Oaklands                  89             0%           0%            0%            44%           56%            100%
Rockland                  88             0%           0%            8%            32%           60%            100%
South Jubilee             88             0%           0%            6%            35%           59%            100%
Victoria West             90             0%           0%            4%            31%           65%            100%

       Valid Responses 537
"No opinion" Responses 2
          No Response 18



 ________________________________________________________________________________
 City of Victoria                                   2005 Citizen Survey Results 61
 Question #1b: How would you rate the City of Victoria as a place to raise children?

                      Average        Very
                      score          Poor         Poor          Neutral       Good          Very Good
                      (out of 100)   (score: 0)   (score: 25)   (score: 50)   (score: 75)   (score: 100)   Total

All Respondents       82             0%           2%            12%           42%           44%            100%

Female                82             0%           1%            13%           42%           44%            100%
Male                  82             0%           2%            12%           43%           43%            100%

18 to 24 years old    78             0%           0%            18%           50%           32%            100%
25 to 34              76             0%           2%            21%           48%           29%            100%
35 to 44              83             0%           1%            11%           44%           44%            100%
45 to 54              79             1%           5%            9%            44%           41%            100%
55 to 64              83             0%           1%            12%           40%           47%            100%
65 to 74              84             0%           0%            11%           39%           50%            100%
75 to 84              84             0%           0%            11%           41%           48%            100%
85+ years old         89             0%           0%            10%           25%           65%            100%

Owner                 84             0%           1%            11%           36%           51%            100%
Renter                78             1%           3%            14%           51%           32%            100%

Burnside              77             0%           3%            19%           44%           34%            100%
Downtown              79             6%           0%            12%           35%           47%            100%
Fairfield             84             0%           2%            12%           36%           51%            100%
Fernwood              80             0%           2%            16%           44%           38%            100%
Gonzales              86             0%           0%            9%            39%           52%            100%
Harris Green          75             0%           0%            0%            100%          0%             100%
Hillside-Quadra       74             0%           2%            24%           46%           28%            100%
James Bay             84             0%           2%            10%           38%           50%            100%
North Jubilee         91             0%           0%            0%            38%           62%            100%
North Park            86             0%           0%            7%            43%           50%            100%
Oaklands              87             0%           3%            3%            40%           54%            100%
Rockland              80             0%           0%            16%           47%           37%            100%
South Jubilee         77             0%           0%            20%           53%           27%            100%
Victoria West         81             0%           0%            11%           55%           34%            100%

       Valid Responses 484
"No opinion" Responses 61
          No Response 12




 ________________________________________________________________________________
 City of Victoria                                   2005 Citizen Survey Results 62
 Question #1c: How would you rate Victoria as a place to retire?

                      Average        Very
                      score          Poor         Poor          Neutral       Good          Very Good
                      (out of 100)   (score: 0)   (score: 25)   (score: 50)   (score: 75)   (score: 100)   Total

All Respondents       89             1%           1%            5%            27%           66%            100%

Female                88             1%           1%            7%            27%           64%            100%
Male                  91             1%           1%            3%            25%           70%            100%

18 to 24 years old    84             0%           0%            13%           39%           48%            100%
25 to 34              84             0%           2%            7%            44%           47%            100%
35 to 44              88             0%           1%            6%            33%           60%            100%
45 to 54              87             3%           2%            5%            23%           67%            100%
55 to 64              89             2%           0%            5%            27%           66%            100%
65 to 74              92             0%           2%            3%            20%           75%            100%
75 to 84              97             0%           0%            0%            13%           87%            100%
85+ years old         95             0%           0%            4%            13%           83%            100%

Owner                 92             0%           0%            4%            21%           75%            100%
Renter                85             2%           2%            6%            35%           55%            100%

Burnside              77             0%           6%            18%           38%           38%            100%
Downtown              95             0%           0%            7%            7%            86%            100%
Fairfield             90             1%           1%            2%            29%           67%            100%
Fernwood              89             0%           0%            8%            28%           64%            100%
Gonzales              96             0%           0%            0%            14%           86%            100%
Harris Green          75             0%           0%            0%            100%          0%             100%
Hillside-Quadra       86             2%           0%            7%            34%           57%            100%
James Bay             88             3%           2%            5%            20%           70%            100%
North Jubilee         90             0%           0%            7%            27%           67%            100%
North Park            88             0%           7%            0%            27%           67%            100%
Oaklands              93             0%           0%            3%            23%           74%            100%
Rockland              91             0%           0%            3%            29%           68%            100%
South Jubilee         87             0%           0%            13%           27%           60%            100%
Victoria West         94             0%           0%            0%            24%           76%            100%

       Valid Responses 488
"No opinion" Responses 26
          No Response 43




 ________________________________________________________________________________
 City of Victoria                                   2005 Citizen Survey Results 63
 Question #1d: How would you rate Victoria as a place to work?

                      Average        Very
                      score          Poor         Poor          Neutral       Good          Very Good
                      (out of 100)   (score: 0)   (score: 25)   (score: 50)   (score: 75)   (score: 100)   Total

All Respondents       69             2%           9%            26%           38%           25%            100%

Female                69             2%           9%            25%           38%           25%            100%
Male                  70             1%           9%            27%           39%           26%            100%

18 to 24 years old    65             0%           17%           29%           32%           21%            100%
25 to 34              60             4%           12%           39%           27%           18%            100%
35 to 44              67             0%           15%           23%           42%           20%            100%
45 to 54              69             3%           6%            25%           42%           24%            100%
55 to 64              70             1%           9%            26%           37%           27%            100%
65 to 74              73             2%           8%            19%           39%           32%            100%
75 to 84              80             0%           0%            20%           41%           39%            100%
85+ years old         76             0%           0%            30%           35%           35%            100%

Owner                 72             1%           6%            24%           41%           28%            100%
Renter                65             2%           13%           29%           33%           23%            100%

Burnside              66             6%           10%           19%           42%           23%            100%
Downtown              70             0%           7%            36%           28%           29%            100%
Fairfield             69             1%           8%            27%           42%           22%            100%
Fernwood              69             0%           11%           32%           27%           30%            100%
Gonzales              67             0%           11%           26%           47%           16%            100%
Harris Green          50             0%           0%            100%          0%            0%             100%
Hillside-Quadra       67             2%           13%           16%           53%           16%            100%
James Bay             71             2%           6%            26%           40%           26%            100%
North Jubilee         73             0%           0%            31%           44%           25%            100%
North Park            71             7%           7%            7%            50%           29%            100%
Oaklands              72             3%           8%            25%           29%           35%            100%
Rockland              70             3%           9%            28%           22%           38%            100%
South Jubilee         69             0%           12%           29%           30%           29%            100%
Victoria West         68             0%           11%           28%           39%           22%            100%

       Valid Responses 500
"No opinion" Responses 40
          No Response 17




 ________________________________________________________________________________
 City of Victoria                                   2005 Citizen Survey Results 64
Questions #2 and #3: Like most, and like least, about living in the City of Victoria

 LIKE MOST*                           %             LIKE LEAST*                           %

 Climate & Geography                  45%           Street Population                     18%

 Atmosphere & Lifestyle               19%           Affordability & Cost of Living        14%

 Flora, Greenspace & Parks            9%            Transportation                        8%

 Environment & Cleanliness            5%            Traffic                               6%
 Accessibility, Convenience &
                                      5%            Atmosphere and Lifestyle              6%
 Mobility
                                                    Economy, Education &
 Recreation                           4%                                                  5%
                                                    Employment
 Arts, Culture & Entertainment        4%            Roads & Streets                       5%

 Amenities & Services                 3%            Crime & Unlawful Activities           5%

 Downtown                             2%            Environment & Cleanliness             4%
                                                    City of Victoria Government &
 Safety                               1%                                                  4%
                                                    Services
 Other                                3%            Climate & Geography                   4%
                                                    Lack of Programs/Services for
                                 Total 100%                                               3%
                                                    Street Population
                   Valid Responses 550              Growth & Development                  3%

                        No Response 7               Amenities & Services                  3%

                                                    Parking                               3%

                                                    Sewage Treatment & Outfall            3%

                                                    Arts, Culture & Entertainment         1%

                                                    Other                                 5%

                                                                                     Total 100%

                                                                         Valid Responses 528

                                                                            No Response 29

                   *See Appendix C for verbatim responses to questions #2 and #3


________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 65
 Question #3: Top three things liked least about living in Victoria, broken down by
 respondent location.

                      Sample Population   Like Least #1:   Like Least #2     Like Least #3
                                          Street           Affordability &   Transportation
                                          Population       Cost of Living


All Respondents (#)   557                 178              139               73
All Respondents (%)   n/a                 18%              14%               8%


Burnside              6%                  10%              9%                4%
Downtown              3%                  5%               3%                1%
Fairfield             19%                 18%              16%               21%
Fernwood              12%                 11%              8%                11%
Gonzales              5%                  4%               3%                5%
Harris Green          0%                  0%               1%                0%
Hillside-Quadra       8%                  7%               12%               10%
James Bay             13%                 15%              11%               12%
North Jubilee         3%                  2%               4%                3%
North Park            3%                  4%               1%                1%
Oaklands              7%                  7%               9%                7%
Rockland              7%                  5%               3%                3%
South Jubilee         3%                  2%               5%                3%
Victoria West         9%                  10%              15%               19%
                                          100%             100%              100%




 ________________________________________________________________________________
 City of Victoria                                   2005 Citizen Survey Results 66
 Question #4a: How safe do you feel in your neighbourhood in the daytime?


                      Average        Very
                      score          Unsafe       Unsafe        Neutral       Safe          Very Safe
                      (out of 100)   (score: 0)   (score: 25)   (score: 50)   (score: 75)   (score: 100)   Total

All Respondents       89             0%           1%            8%            25%           66%            100%

Female                88             0%           1%            8%            27%           64%            100%
Male                  89             0%           1%            7%            22%           70%            100%

18 to 24 years old    91             0%           0%            8%            21%           71%            100%
25 to 34              88             1%           0%            7%            29%           63%            100%
35 to 44              89             0%           0%            8%            27%           65%            100%
45 to 54              88             0%           1%            9%            26%           64%            100%
55 to 64              88             0%           3%            5%            30%           62%            100%
65 to 74              87             0%           3%            12%           21%           64%            100%
75 to 84              91             0%           0%            8%            19%           73%            100%
85+ years old         88             0%           4%            8%            21%           67%            100%

Owner                 90             0%           1%            6%            22%           71%            100%
Renter                86             0%           1%            11%           29%           59%            100%

Burnside              72             0%           3%            31%           42%           24%            100%
Downtown              83             0%           6%            11%           28%           55%            100%
Fairfield             92             0%           1%            6%            17%           76%            100%
Fernwood              85             0%           0%            12%           34%           54%            100%
Gonzales              98             0%           0%            0%            8%            92%            100%
Harris Green          63             0%           0%            50%           50%           0%             100%
Hillside-Quadra       88             0%           2%            2%            36%           60%            100%
James Bay             93             0%           0%            3%            22%           75%            100%
North Jubilee         89             0%           6%            0%            25%           69%            100%
North Park            81             0%           6%            19%           19%           56%            100%
Oaklands              95             0%           0%            0%            20%           80%            100%
Rockland              90             0%           3%            5%            21%           71%            100%
South Jubilee         94             0%           0%            0%            24%           76%            100%
Victoria West         84             2%           0%            13%           31%           54%            100%

       Valid Responses 551
"No opinion" Responses 0
          No Response 6




 ________________________________________________________________________________
 City of Victoria                                   2005 Citizen Survey Results 67
 Question #4b: How safe do you feel in your neighbourhood at night?

                      Average        Very
                      score          Unsafe       Unsafe        Neutral       Safe          Very Safe
                      (out of 100)   (score: 0)   (score: 25)   (score: 50)   (score: 75)   (score: 100)   Total

All Respondents       60             7%           12%           32%           33%           16%            100%

Female                58             8%           12%           35%           30%           15%            100%
Male                  64             4%           12%           28%           38%           18%            100%

18 to 24 years old    58             4%           17%           29%           42%           8%             100%
25 to 34              62             3%           11%           36%           34%           16%            100%
35 to 44              61             6%           10%           36%           31%           17%            100%
45 to 54              58             10%          10%           31%           37%           12%            100%
55 to 64              63             6%           13%           25%           35%           21%            100%
65 to 74              60             7%           11%           35%           27%           20%            100%
75 to 84              57             6%           17%           32%           31%           14%            100%
85+ years old         59             13%          9%            30%           26%           22%            100%

Owner                 63             6%           11%           30%           33%           20%            100%
Renter                56             8%           13%           35%           33%           11%            100%

Burnside              35             26%          23%           39%           9%            3%             100%
Downtown              52             19%          13%           24%           31%           13%            100%
Fairfield             66             5%           9%            24%           42%           20%            100%
Fernwood              58             3%           21%           32%           31%           13%            100%
Gonzales              74             0%           4%            25%           42%           29%            100%
Harris Green          25             0%           100%          0%            0%            0%             100%
Hillside-Quadra       58             9%           16%           28%           27%           20%            100%
James Bay             64             1%           9%            37%           39%           14%            100%
North Jubilee         64             0%           13%           25%           56%           6%             100%
North Park            45             31%          19%           0%            37%           13%            100%
Oaklands              68             0%           0%            49%           31%           20%            100%
Rockland              66             5%           10%           24%           37%           24%            100%
South Jubilee         71             0%           0%            44%           28%           28%            100%
Victoria West         54             8%           14%           43%           25%           10%            100%

       Valid Responses 548
"No opinion" Responses 2
          No Response 7




 ________________________________________________________________________________
 City of Victoria                                   2005 Citizen Survey Results 68
 Question #4c: How safe do you feel your home is from burglary?

                      Average        Very
                      score          Unsafe       Unsafe        Neutral       Safe          Very Safe
                      (out of 100)   (score: 0)   (score: 25)   (score: 50)   (score: 75)   (score: 100)   Total

All Respondents       63             7%           10%           25%           41%           17%            100%

Female                61             9%           11%           25%           39%           16%            100%
Male                  66             3%           10%           25%           44%           18%            100%

18 to 24 years old    59             4%           25%           13%           45%           13%            100%
25 to 34              59             9%           10%           29%           39%           13%            100%
35 to 44              55             9%           15%           29%           41%           6%             100%
45 to 54              63             5%           11%           28%           41%           15%            100%
55 to 64              65             7%           8%            22%           44%           19%            100%
65 to 74              67             6%           10%           21%           39%           24%            100%
75 to 84              68             7%           5%            23%           38%           27%            100%
85+ years old         74             0%           4%            22%           48%           26%            100%

Owner                 63             7%           10%           24%           42%           17%            100%
Renter                62             7%           11%           25%           41%           16%            100%

Burnside              51             17%          17%           23%           32%           11%            100%
Downtown              68             12%          18%           0%            29%           41%            100%
Fairfield             67             4%           7%            22%           50%           17%            100%
Fernwood              48             17%          17%           30%           28%           8%             100%
Gonzales              66             8%           4%            16%           60%           12%            100%
Harris Green          75             0%           0%            0%            100%          0%             100%
Hillside-Quadra       69             2%           9%            27%           32%           30%            100%
James Bay             74             0%           4%            24%           44%           28%            100%
North Jubilee         64             0%           13%           25%           56%           6%             100%
North Park            55             19%          0%            31%           44%           6%             100%
Oaklands              57             8%           15%           27%           42%           8%             100%
Rockland              63             3%           8%            41%           31%           17%            100%
South Jubilee         60             0%           18%           29%           47%           6%             100%
Victoria West         66             4%           12%           23%           39%           22%            100%

       Valid Responses 536
"No opinion" Responses 3
          No Response 18




 ________________________________________________________________________________
 City of Victoria                                   2005 Citizen Survey Results 69
 Question #4d: How safe do you feel when you are downtown in the daytime?

                      Average        Very
                      score          Unsafe       Unsafe        Neutral       Safe          Very Safe
                      (out of 100)   (score: 0)   (score: 25)   (score: 50)   (score: 75)   (score: 100)   Total

All Respondents       79             1%           4%            16%           37%           42%            100%

Female                79             1%           5%            15%           36%           43%            100%
Male                  79             0%           3%            17%           40%           40%            100%

18 to 24 years old    78             0%           0%            8%            71%           21%            100%
25 to 34              86             0%           0%            14%           26%           60%            100%
35 to 44              76             0%           10%           15%           36%           39%            100%
45 to 54              77             1%           3%            17%           45%           34%            100%
55 to 64              78             1%           4%            17%           37%           41%            100%
65 to 74              77             0%           7%            15%           39%           39%            100%
75 to 84              82             2%           0%            17%           31%           50%            100%
85+ years old         80             0%           4%            20%           28%           48%            100%

Owner                 79             0%           4%            16%           37%           43%            100%
Renter                79             1%           4%            17%           37%           41%            100%

Burnside              70             3%           3%            39%           22%           33%            100%
Downtown              81             0%           12%           12%           18%           58%            100%
Fairfield             82             0%           5%            11%           36%           48%            100%
Fernwood              78             0%           3%            19%           42%           36%            100%
Gonzales              77             0%           12%           4%            48%           36%            100%
Harris Green          63             0%           0%            50%           50%           0%             100%
Hillside-Quadra       84             0%           0%            9%            44%           47%            100%
James Bay             85             1%           4%            6%            31%           58%            100%
North Jubilee         78             0%           0%            13%           63%           24%            100%
North Park            80             0%           6%            19%           25%           50%            100%
Oaklands              74             0%           7%            17%           49%           27%            100%
Rockland              80             0%           3%            20%           33%           44%            100%
South Jubilee         74             6%           0%            22%           39%           33%            100%
Victoria West         77             0%           2%            23%           38%           37%            100%

       Valid Responses 552
"No opinion" Responses 1
          No Response 4




 ________________________________________________________________________________
 City of Victoria                                   2005 Citizen Survey Results 70
 Question #4e: How safe do you feel when you are downtown at night?

                      Average        Very
                      score          Unsafe       Unsafe        Neutral       Safe          Very Safe
                      (out of 100)   (score: 0)   (score: 25)   (score: 50)   (score: 75)   (score: 100)   Total

All Respondents       43             16%          26%           32%           21%           5%             100%

Female                43             18%          25%           31%           20%           6%             100%
Male                  44             13%          27%           34%           22%           4%             100%

18 to 24 years old    52             1%           24%           40%           35%           0%             100%
25 to 34              62             2%           12%           33%           42%           11%            100%
35 to 44              54             8%           17%           33%           34%           8%             100%
45 to 54              52             5%           22%           40%           26%           7%             100%
55 to 64              54             7%           18%           39%           27%           9%             100%
65 to 74              53             8%           26%           27%           25%           14%            100%
75 to 84              54             8%           19%           33%           29%           11%            100%
85+ years old         58             12%          4%            35%           39%           10%            100%

Owner                 44             16%          27%           30%           22%           5%             100%
Renter                42             18%          24%           34%           19%           5%             100%

Burnside              30             37%          20%           29%           14%           0%             100%
Downtown              46             18%          18%           40%           12%           12%            100%
Fairfield             47             13%          23%           33%           27%           4%             100%
Fernwood              43             16%          28%           31%           19%           6%             100%
Gonzales              45             17%          25%           25%           29%           4%             100%
Harris Green          13             50%          50%           0%            0%            0%             100%
Hillside-Quadra       44             16%          23%           34%           25%           2%             100%
James Bay             49             6%           30%           32%           26%           6%             100%
North Jubilee         52             0%           19%           56%           25%           0%             100%
North Park            40             40%          13%           0%            40%           7%             100%
Oaklands              37             17%          34%           37%           7%            5%             100%
Rockland              49             15%          18%           32%           26%           9%             100%
South Jubilee         40             18%          35%           29%           6%            12%            100%
Victoria West         39             18%          33%           29%           14%           6%             100%

       Valid Responses 528
"No opinion" Responses 17
          No Response 12




 ________________________________________________________________________________
 City of Victoria                                   2005 Citizen Survey Results 71
 Question #5: If you responded by circling 1 (very unsafe), or 2 (unsafe) in question #4,
 please state the top two factors that contributed to your response.

                             LIKE MOST*                                            %
                             Street Population                                     43%
                             Crime & Unlawful Activities                           31%
                             Atmosphere & Lifestyle                                8%
                             Police Presence                                       8%
                             Lighting                                              3%
                             Amenities & Services                                  2%
                             Traffic & Transportation                              1%
                             Other                                                 4%
                                                                        Total 100%
                                                       Valid Responses 286
                                                            No Response 271

                        *See Appendix C for verbatim responses to question #5

 Question #6: In the past 12 months, how often did you come downtown for the
 following activities?

                                                   Once          At least      At least
              Average                              every 2       once          once
              Score                  Once or       to 3          per           per
              (out of   Never        twice         months        month         week          Daily                  Valid
              100)      (score: 0)   (score: 20)   (score: 40)   (score: 60)   (score: 80)   (score: 100)   Total   Responses
Leisure
              63        6%           8%            13%           26%           34%           13%            100%    539
Activities
Shopping      63        2%           7%            15%           33%           37%           6%             100%    535
Conduct
              51        20%          11%           12%           20%           26%           11%            100%    525
Business
Entertainment 51        9%           15%           18%           32%           24%           2%             100%    507

Dining        51        6%           15%           22%           32%           24%           1%             100%    547

Other         48        23%          9%            14%           21%           25%           8%             100%    179

Work          40        48%          6%            3%            8%            11%           24%            100%    512

 ________________________________________________________________________________
 City of Victoria                                   2005 Citizen Survey Results 72
Question #7: What do you like most and like least about the downtown area?

  LIKE MOST*                             %            LIKE LEAST*                           %

  Amenities & Services                   22%          Street Population                     48%
  Accessibility, Convenience &
                                         19%          Parking                               16%
  Mobility
  Architecture, Buildings &
                                         17%          Atmosphere & Lifestyle                11%
  Streetscapes
  Atmosphere & Lifestyle                 16%          Traffic                               6%

  Flora, Greenspace & Parks              8%           Amenities & Services                  5%

  Environment & Cleanliness              6%           Environment & Cleanliness             5%
  Activities, Festivals & Special
                                         5%           Crime & Unlawful Activities           3%
  Events
  Climate & Geography                    3%           Roads & Streets                       2%

  Parking                                2%           Police Presence                       1%

  Other                                  2%           Other                                 3%

                                 Total 100%                                         Total 100%

                    Valid Responses 519                                   Valid Responses   515

                        No Response 38                                       No Response    42

                         *See Appendix C for verbatim responses to question #7




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 73
  Question #8: In the past 12 months, approximately how often did you participate in
  each of the following activities?
                                                           Once
                                                           every 2   At least   At least
                      Average                Once or       to 3      once per   once per
                      Score                  twice per     months    month      week       Daily
                      (out of   Never        year          (score:   (score:    (score:    (score:           Valid
                      100)      (score: 0)   (score: 20)   40)       60)        80)        100)      Total   Responses
Visited Beacon
                      45        7%           18%           27%       22%        21%        5%        100%    523
Hill Park
Visited a City of
Victoria park other
                      36        18%          21%           23%       21%        13%        4%        100%    547
than Beacon Hill
Park
Visited an arts or
                      29        13%          38%           26%       19%        4%         0%        100%    545
cultural facility

Attended a festival
                      29        11%          37%           33%       16%        2%         1%        100%    545
or special event
Used a City of
Victoria
community centre
                      16        62%          13%           9%        7%         8%         1%        100%    546
or senior centre

Visited City Hall     15        45%          41%           11%       3%         0%         0%        100%    532

Volunteered /
participated in a
                      15        52%          28%           11%       5%         4%         0%        100%    547
neighbourhood
meeting/event
Used or attended
an event at Crystal
Pool or at the        13        65%          20%           7%        4%         3%         1%        100%    543
Royal Athletic
Park
Used meeting
space or attended
an event at the       7         72%          21%           6%        1%         0%         0%        100%    544
Save-On-Foods
Memorial Centre
Attended a public
meeting about City    6         76%          20%           3%        1%         0%         0%        100%    547
matters




  ________________________________________________________________________________
  City of Victoria                                   2005 Citizen Survey Results 74
Question #9: Rate the satisfaction and importance of each of the following local
government services.

                                                  2005
                                                  %           %           % Difference
                                                  Satisfied   Important   (Satisfaction
                                                  or Very     or Very     minus
                                                  Satisfied   Important   Importance)
                AVERAGE - All Services            64%         83%         -19%
                City Infrastructure, Maintenance and Services
                Storm Water drainage and
                                               73%       85%              -12%
                flood control
                Maintenance of water
                                               80%       89%              -9%
                distribution system
                Maintenance of sewage
                                               62%       94%              -32%
                collection system
                Sidewalk repair                53%       81%              -28%
                Street condition/repair           53%         86%         -33%
                Street lighting                   68%         87%         -19%
                Street cleaning                   71%         80%         -9%
                Street tree maintenance           73%         74%         -1%
                Taxed boulevard maintenance
                                                  59%         66%         -7%
                program
                Floral displays and landscaping   92%         76%         16%
                Fall leaf collection program     71%          69%         2%
                Residential branch pickup
                                                 69%          70%         -1%
                program
                Land-Use Planning and Development
                Design of streets, public spaces
                                                 70%          87%         -17%
                & boulevards
                Managing land-use change in
                                                 46%          85%         -39%
                neighbourhoods
                Heritage conservation            76%          77%         -1%
                Public access along waterfront    80%         90%         -10%
                Public consultation on
                                                  53%         89%         -36%
                planning issues
                Planning for community
                                                  54%         85%         -31%
                amenities/services
                Economic development              49%         79%         -30%
                Building Inspection               58%         84%         -26%
                Business licensing                57%         73%         -16%
                Bylaw enforcement                 46%         77%         -31%
                Noise control                     44%         82%         -38%


________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 75
                                                   2005
                                                   %           %           % Difference
                                                   Satisfied   Important   (Satisfaction
                                                   or Very     or Very     minus
                                                   Satisfied   Important   Importance)
             AVERAGE - All Services                64%         83%         -19%
             Transportation
             Ease of pedestrian travel             79%         95%         -16%
             Ease of travel by bicycle             50%         84%         -34%
             Ease of travel by bus                 62%         90%         -28%
             Ease of travel by car                 63%         81%         -18%
             Public Safety
             Police presence and visibility        54%         90%         -36%
             Police traffic enforcement            56%         84%         -28%
             Law enforcement                       61%         91%         -30%
             Crime prevention                      52%         94%         -42%
             Animal control services               54%         70%         -16%
             Fire fighting services                91%         94%         -3%
             Fire safety inspections               80%         89%         -9%
             School fire safety program            82%         91%         -9%
             Community fire safety education
                                                   63%         85%         -22%
             program
             Emergency Preparedness Program        36%         89%         -53%
             Parking Services
             Ease of finding parking downtown      30%         79%         -49%
             90 minute on-street parking meters    50%         74%         -24%
             Prepaid parking card with refund of
                                                   64%         68%         -4%
             time
             Free City parkades on Sundays         90%         82%         8%
             City parkade “First Hour Free”
                                                   84%         80%         4%
             program
             Condition of City parkades            50%         79%         -29%
             Parking enforcement                   43%         54%         -11%




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 76
                                                   2005
                                                   %           %           % Difference
                                                   Satisfied   Important   (Satisfaction
                                                   or Very     or Very     minus
                                                   Satisfied   Important   Importance)
             AVERAGE - All Services                64%         83%         -19%
             Recreation and Community Services
             Arts and cultural programs            76%         81%         -5%
             Festivals and special events          82%         84%         -2%
             Neighbourhood associations            65%         75%         -10%
             Community and senior centres          76%         85%         -9%
             Royal Athletic Park                   67%         60%         7%
             Crystal Pool and Fitness Centre       69%         79%         -10%
             Programs/Services for children (0-
                                                   59%         87%         -28%
             12 yrs)
             Programs/Services for youth (13-19
                                                   48%         88%         -40%
             yrs)
             Programs/Services for adults          68%         81%         -13%
             Programs/Services for seniors         77%         90%         -13%
             Programs/Services for disabled   54%              90%         -36%
             Programs for economically
                                              33%              89%         -56%
             disadvantaged
             City of Victoria Communication Tools
             City voice mail and phone system      46%         77%         -32%
             City email                            55%         75%         -21%
             City website                          65%         76%         -11%
             Advertisements and publications       55%         62%         -7%
             Parks and Walkways
             Beacon Hill Park                      89%         95%         -6%
             Parks (other than Beacon Hill Park)   79%         91%         -12%
             Beaches and waterfront areas          83%         95%         -12%
             Playgrounds                           73%         88%         -15%
             Sports fields                         74%         81%         -7%
             Tree protection                       69%         89%         -20%
             Greenways                             78%         92%         -14%
             Pedestrian pathways                   80%         93%         -13%




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 77
 Question #10: If faced with the following choices, what would you advise Council to
 do?
                                                                                 2005
                Tax Options                                                      %
               a. Higher taxes with improved municipal services                  34%
               b. Same taxes with same or reduced level of City services         47%
               c. Lower taxes with reduced level of City service                 5%
               d. No opinion                                                     14%
                                                          Valid Responses 524

 Question #11: Imagine that you have $100 to spend on the following capital projects.
 How would you spend it?

                         Average           $1 to    $11 to    $21 to    $31 to       $41 to   $51 to   $61 to
                         $         $0      $10      $20       $30       $40          $50      $60      $100
Affordable Housing       $21.08    11%     29%      26%       16%       7%           5%       2%       4%
City Sewer,
Drainage, and Water      $15.68    8%      43%      29%       13%       2%           3%       <1%      <1%
Systems
Environmental
Protection &             $10.29    15%     59%      20%       4%        <1%          <1%      <1%      <1%
Enhancement
Bicycle/Pedestrian
                         $8.76     16%     65%      14%       3%        1%           <1%      0%       0%
Infrastructure
Parks and Walkways       $8.55     16%     67%      16%       1%        0%           0%       0%       0%
Recreation &
                         $7.67     22%     63%      13%       2%        0%           0%       0%       0%
Community Facilities
Beautification &
                         $7.51     20%     67%      11%       1%        <1%          <1%      0%       0%
Revitalization
Arts & Cultural
                         $7.22     25%     62%      10%       2%        <1%          <1%      <1%      0%
Facilities
Roads & Traffic
                         $6.91     34%     51%      11%       3%        <1%          <1%      0%       0%
Calming
City Buildings &
                         $6.33     30%     60%      9%        1%        0%           0%       0%       0%
Related Infrastructure
Total                    $100
Valid Responses          497       Note: Funding allocations and percent frequency figures are based only on
                                   valid responses
No Response              17
Responses totaling
                         43
$100> or <$100

 ________________________________________________________________________________
 City of Victoria                                   2005 Citizen Survey Results 78
Question #12: The most important capital projects the City should undertake in the
next five years:

             Capital Projects to Undertake in Next 5 Years              %

             Affordable Housing & Shelters                              23%

             Sewage, Drainage & Water Systems                           17%

             Road/Traffic Calming, & Streets                            9%

             Bicycle/Pedestrian Infrastructure                          5%

             Environmental Protection & Enhancement                     5%

             Social Programs/Services for Streetpeople                  5%

             Arts/Cultural Facilities and Events                        4%

             Buildings                                                  4%

             Downtown Beautification & Revitalization                   4%

             Harbour & Waterways                                        4%

             Parks and Walkways                                         4%

             Recreation & Community Facilities                          4%

             Transportation                                             3%

             Police & Law Enforcement                                   2%

             Public Programs & Services                                 2%

             Other                                                      5%

                                                                Total 100%

                                                   Valid Responses 510

                                                       No Response 47

                      *See Appendix C for verbatim responses to question #12




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 79
    Question #13a: I receive good value for the City taxes I pay

                          Average        Strongly                                                Strongly
                          score          Disagree     Disagree       Neutral       Agree         Agree          No
                          (out of 100)   (score: 0)    (score: 25)   (score: 50)   (score: 75)   (score: 100)   Opinion   Total

All Respondents           53             3%           8%             33%           32%           11%            13%       100%

Female                    54             3%           7%             32%           31%           13%            14%       100%
Male                      53             2%           9%             37%           32%           8%             12%       100%

18 to 24 years old        39             0%           17%            25%           29%           0%             29%       100%
25 to 34                  42             9%           16%            32%           20%           7%             16%       100%
35 to 44                  49             2%           8%             33%           29%           9%             19%       100%
45 to 54                  57             2%           11%            38%           33%           10%            6%        100%
55 to 64                  59             0%           6%             38%           33%           14%            9%        100%
65 to 74                  53             3%           1%             32%           38%           8%             18%       100%
75 to 84                  62             2%           2%             30%           35%           20%            11%       100%
85+ years old             55             5%           10%            15%           40%           15%            15%       100%

Owner                     63             2%           7%             35%           39%           14%            3%        100%
Renter                    40             3%           10%            31%           21%           6%             29%       100%

Burnside                  46             6%           15%            39%           19%           9%             12%       100%
Downtown                  41             13%          6%             19%           31%           6%             25%       100%
Fairfield                 57             2%           10%            30%           40%           9%             9%        100%
Fernwood                  45             2%           6%             38%           20%           9%             25%       100%
Gonzales                  54             8%           4%             25%           37%           13%            13%       100%
Harris Green              25             0%           0%             50%           0%            0%             50%       100%
Hillside-Quadra           53             2%           9%             38%           33%           7%             11%       100%
James Bay                 52             0%           13%            31%           31%           10%            15%       100%
North Jubilee             56             0%           6%             37%           31%           13%            13%       100%
North Park                66             0%           7%             22%           43%           21%            7%        100%
Oaklands                  59             2%           7%             35%           37%           12%            7%        100%
Rockland                  56             5%           3%             24%           27%           23%            18%       100%
South Jubilee             61             0%           6%             44%           25%           19%            6%        100%
Victoria West             56             2%           4%             37%           35%           10%            12%       100%

     Valid Responses 537
Note: "No opinion" responses included in frequency distribution table, but not in average score.




    ________________________________________________________________________________
    City of Victoria                                   2005 Citizen Survey Results 80
   Question #13b: The City of Victoria welcomes citizen involvement

                        Average        Strongly                                               Strongly
                        score          Disagree     Disagree      Neutral       Agree         Agree          No
                        (out of 100)   (score: 0)   (score: 25)   (score: 50)   (score: 75)   (score: 100)   Opinion   Total

All Respondents         48             2%           7%            28%           26%           13%            24%       100%

Female                  48             1%           8%            27%           25%           14%            25%       100%
Male                    49             3%           6%            30%           27%           12%            22%       100%

18 to 24 years old      36             0%           4%            25%           25%           4%             42%       100%
25 to 34                39             3%           10%           30%           20%           7%             30%       100%
35 to 44                49             1%           7%            32%           25%           13%            22%       100%
45 to 54                47             4%           11%           22%           25%           15%            23%       100%
55 to 64                52             2%           7%            35%           28%           12%            16%       100%
65 to 74                48             1%           4%            29%           33%           8%             25%       100%
75 to 84                53             0%           5%            23%           25%           22%            25%       100%
85+ years old           54             0%           5%            11%           21%           31%            32%       100%

Owner                   52             2%           7%            26%           29%           15%            21%       100%
Renter                  43             2%           9%            30%           21%           10%            28%       100%

Burnside                51             3%           9%            37%           24%           12%            15%       100%
Downtown                31             6%           6%            25%           6%            13%            44%       100%
Fairfield               55             0%           12%           23%           40%           10%            15%       100%
Fernwood                44             2%           2%            28%           24%           11%            33%       100%
Gonzales                56             0%           4%            37%           21%           21%            17%       100%
Harris Green            13             0%           50%           0%            0%            0%             50%       100%
Hillside-Quadra         40             4%           7%            24%           17%           13%            35%       100%
James Bay               47             5%           11%           28%           21%           14%            21%       100%
North Jubilee           44             0%           0%            24%           25%           13%            38%       100%
North Park              68             0%           7%            21%           36%           29%            7%        100%
Oaklands                49             3%           5%            24%           28%           15%            25%       100%
Rockland                46             0%           5%            29%           30%           8%             28%       100%
South Jubilee           46             0%           6%            29%           24%           12%            29%       100%
Victoria West           49             2%           8%            30%           16%           20%            24%       100%

    Valid Responses 535
Note: "No opinion" responses included in frequency distribution table, but not in average score.




   ________________________________________________________________________________
   City of Victoria                                   2005 Citizen Survey Results 81
   Question #13c: The City of Victoria listens to citizens


                        Average        Strongly                                               Strongly
                        score          Disagree     Disagree      Neutral       Agree         Agree          No
                        (out of 100)   (score: 0)   (score: 25)   (score: 50)   (score: 75)   (score: 100)   Opinion   Total

All Respondents         42             6%           14%           31%           21%           7%             21%       100%

Female                  39             6%           16%           29%           17%           8%             24%       100%
Male                    45             6%           11%           35%           27%           5%             16%       100%

18 to 24 years old      29             0%           13%           27%           17%           0%             43%       100%
25 to 34                34             9%           18%           30%           15%           3%             25%       100%
35 to 44                41             7%           16%           28%           19%           9%             21%       100%
45 to 54                42             6%           15%           28%           24%           6%             21%       100%
55 to 64                45             5%           14%           37%           24%           5%             15%       100%
65 to 74                41             6%           17%           39%           17%           4%             17%       100%
75 to 84                48             2%           10%           27%           25%           13%            23%       100%
85+ years old           49             16%          0%            26%           26%           16%            16%       100%

Owner                   44             6%           15%           30%           24%           7%             18%       100%
Renter                  38             7%           14%           30%           17%           7%             25%       100%

Burnside                41             6%           22%           37%           22%           0%             13%       100%
Downtown                38             8%           0%            34%           17%           8%             33%       100%
Fairfield               45             6%           16%           29%           27%           6%             16%       100%
Fernwood                39             5%           10%           29%           22%           5%             29%       100%
Gonzales                35             14%          10%           23%           14%           10%            29%       100%
Harris Green            13             0%           50%           0%            0%            0%             50%       100%
Hillside-Quadra         34             4%           11%           34%           11%           7%             33%       100%
James Bay               43             10%          19%           24%           31%           3%             13%       100%
North Jubilee           35             0%           13%           20%           20%           7%             40%       100%
North Park              43             7%           21%           22%           7%            22%            21%       100%
Oaklands                46             3%           15%           30%           18%           13%            21%       100%
Rockland                39             8%           19%           33%           16%           5%             19%       100%
South Jubilee           37             0%           7%            46%           7%            7%             33%       100%
Victoria West           52             4%           10%           42%           21%           13%            10%       100%

    Valid Responses 507
Note: "No opinion" responses included in frequency distribution table, but not in average score.




   ________________________________________________________________________________
   City of Victoria                                   2005 Citizen Survey Results 82
   Question #13d: I am pleased with the overall direction that the City of Victoria is
   taking

                        Average        Strongly                                               Strongly
                        score          Disagree     Disagree      Neutral       Agree         Agree          No
                        (out of 100)   (score: 0)   (score: 25)   (score: 50)   (score: 75)   (score: 100)   Opinion   Total

All Respondents         54             4%           13%           32%           35%           9%             7%        100%

Female                  54             3%           13%           33%           33%           10%            8%        100%
Male                    55             6%           13%           32%           38%           7%             4%        100%

18 to 24 years old      50             0%           21%           20%           46%           0%             13%       100%
25 to 34                50             3%           16%           33%           32%           6%             10%       100%
35 to 44                53             2%           14%           37%           31%           8%             8%        100%
45 to 54                53             6%           13%           38%           29%           9%             5%        100%
55 to 64                55             4%           13%           29%           38%           9%             7%        100%
65 to 74                53             4%           15%           40%           29%           8%             4%        100%
75 to 84                63             5%           6%            22%           48%           14%            5%        100%
85+ years old           58             5%           10%           33%           33%           14%            5%        100%

Owner                   57             4%           13%           32%           38%           9%             4%        100%
Renter                  51             4%           14%           35%           30%           8%             9%        100%

Burnside                51             6%           15%           40%           24%           9%             6%        100%
Downtown                63             6%           6%            31%           44%           13%            0%        100%
Fairfield               60             1%           11%           31%           42%           10%            5%        100%
Fernwood                46             2%           18%           33%           29%           3%             15%       100%
Gonzales                50             13%          13%           27%           39%           4%             4%        100%
Harris Green            25             0%           0%            50%           0%            0%             50%       100%
Hillside-Quadra         48             4%           11%           31%           28%           9%             17%       100%
James Bay               55             3%           15%           37%           34%           7%             4%        100%
North Jubilee           59             0%           13%           18%           63%           0%             6%        100%
North Park              63             7%           13%           20%           40%           20%            0%        100%
Oaklands                56             7%           15%           30%           34%           12%            2%        100%
Rockland                53             7%           15%           31%           32%           10%            5%        100%
South Jubilee           52             6%           19%           31%           25%           13%            6%        100%
Victoria West           60             2%           10%           40%           34%           12%            2%        100%

    Valid Responses 538
Note: "No opinion" responses included in frequency distribution table, but not in average score.




   ________________________________________________________________________________
   City of Victoria                                   2005 Citizen Survey Results 83
Question #14: The most important ways that citizens learn about City Government
issues?

                                                                              # of
                                                             %
           Learning About Local Government Issues                             respondents
           Local Newspaper                                   79%              431
           TV Station                                        53%              288
           Radio Station                                     40%              220
           Word of Mouth                                     33%              182
           Neighbourhood Association                         19%              105
           City of Victoria Website                          18%              101
           City Publication                                  13%              71
           Contact a City of Victoria Staff Member           10%              53
           Contact a City of Victoria Council
                                                             6%               33
           Member
           From Friends who Work for the City                1%               7
           Other                                             3%               16
             No Response (did not check any boxes) 10
                                       Valid Responses 547
           Note: % totals are more than 100% because respondents could have chosen more than
           one option




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 84
     Question#15: Please rate the importance of the following ways in which the City of
     Victoria can involve you more in information sharing, planning and decision-making.

                      Average
                      Score     Very                        Neutral                 Very
                      (out of   Unimportant   Unimportant   (score:   Important     Important      No                Valid
                      100)      (score: 0)    (score: 25)   50)       (score: 75)   (score: 100)   opinion   Total   Responses
Public Opinion
                  66            2%            6%            20%       34%           29%            9%        100% 520
Surveys
Community
Meetings/Open     62            3%            3%            22%       32%           26%            14%       100% 509
Houses
Public
                  61            3%            5%            21%       33%           24%            14%       100% 516
Meetings/Hearings
Direct Mail           59        7%            8%            21%       29%           25%            10%       100% 518
Neighbourhood
                      58        5%            4%            23%       28%           25%            15%       100% 512
Association
Referenda             55        4%            8%            23%       25%           23%            17%       100% 499
Open-line
Radio/TV              54        8%            11%           21%       26%           22%            12%       100% 514
Program
Website               52        6%            7%            22%       24%           21%            20%       100% 518
Contact with City
                      45        7%            11%           28%       20%           13%            21%       100% 507
Staff
Council Meetings      44        6%            12%           29%       19%           13%            21%       100% 517
Advisory
                      43        6%            12%           30%       18%           12%            22%       100% 520
Committees
Other                 17        3%            2%            5%        4%            11%            75%       100% 138
Note: "No opinion" responses included in frequency distribution %s, but are not included in the average scores




     ________________________________________________________________________________
     City of Victoria                                   2005 Citizen Survey Results 85
Question #16: Have you had any direct contact with a City staff member over the last
12 months?

                                      Yes             No

                All Respondents (#)   241             303
                All Respondents (%)   44%             56%

                Female                45%             55%
                Male                  43%             57%

                18 to 24 years old    17%             83%
                25 to 34              30%             70%
                35 to 44              56%             44%
                45 to 54              48%             52%
                55 to 64              62%             38%
                65 to 74              34%             66%
                75 to 84              37%             63%
                85+ years old         27%             73%

                Owner                 57%             43%
                Renter                25%             75%

                Burnside              38%             62%
                Downtown              44%             56%
                Fairfield             49%             51%
                Fernwood              35%             65%
                Gonzales              64%             36%
                Harris Green          50%             50%
                Hillside-Quadra       46%             54%
                James Bay             36%             64%
                North Jubilee         50%             50%
                North Park            44%             56%
                Oaklands              36%             64%
                Rockland              63%             37%
                South Jubilee         29%             71%
                Victoria West         46%             54%

                      Valid Responses 544
                         No Response 13




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 86
    Question #17: Which method(s) did you use to contact a city staff member and what
    was your impression of the service that they provided you?*

                                          Average ranking (out of 100):

                                          0=Very Poor, 25=Poor, 50=Neither poor nor good, 75=Good, 100=Very Good

                                                     Easy     Good                                            Referred
                            % of          Overall    to       response    Knowled   Polite &     Easy to      to correct   # of
Method                      respondents   Average    Reach    time        -geable   Courteous    Understand   person       responses

Public Service Centre       19%           87         85       84          85        89           91           86           129


Telephone                   17%           78         68       68          81        86           81           81           116

Permits/
Inspections/Engineering     10%           83         84       77          88        83           81           83           64
Counter
In person at the Victoria
                            9%            77         76       69          72        82           85           78           58
Police Station
In person with Parking
                            8%            77         79       79          76        68           82           80           53
Services
In person at Garbally
                            6%            85         82       85          86        91           83           84           41
Works Yard
In person at Crystal Pool
or at the Royal Athletic    6%            87         88       86          83        86           90           92           43
Park
In person in your
                            5%            83         83       78          79        88           88           86           33
neighbourhood
In person at a community
                            5%            91         86       88          93        96           90           94           30
meeting

Email                       5%            72         75       55          70        85           78           69           35

In person at Beacon Hill
                            3%            82         78       75          84        86           85           83           19
Parks Yard
In person at a Victoria
                            2%            90         86       91          89        95           83           94           12
fire station
In person at a City
                            2%            75         75       88          58        63           92           N/A          12
construction site

Other                       3%            66         69       61          67        68           74           56           23

Valid Responses
                            241           *To understand this table:
(answered "yes" to #16)
                                              1) Pick the contact method on the left hand side of the table;
Did not respond                               2) go across the table to look at the attributes of the City staff member(s) in that
(answered "no" or did       316                  particular area/site; and
not respond to #16)                           3) the number of respondents who used that method


    ________________________________________________________________________________
    City of Victoria                                   2005 Citizen Survey Results 87
Question #18: I am satisfied with my neighbourhood association taking my issues to
the City.

                                                      I am Not Familiar
                                                      With Their          No Opinion
                      Yes            No               Activities

All Respondents (#)   172            35               259                 83
All Respondents (%)   31%            7%               47%                 15%

Female                32%            5%               51%                 12%
Male                  30%            9%               41%                 20%

18 to 24 years old    13%            0%               79%                 8%
25 to 34              19%            3%               68%                 10%
35 to 44              25%            8%               52%                 15%
45 to 54              33%            8%               40%                 19%
55 to 64              37%            9%               41%                 13%
65 to 74              35%            10%              35%                 20%
75 to 84              44%            3%               39%                 14%
85+ years old         32%            0%               52%                 16%

Owner                 41%            9%               36%                 14%
Renter                16%            3%               65%                 16%

Burnside              41%            3%               56%                 0%
Downtown              12%            6%               70%                 12%
Fairfield             40%            8%               39%                 13%
Fernwood              30%            8%               46%                 16%
Gonzales              21%            21%              42%                 16%
Harris Green          0%             0%               50%                 50%
Hillside-Quadra       20%            2%               67%                 11%
James Bay             26%            3%               46%                 25%
North Jubilee         38%            7%               38%                 19%
North Park            38%            0%               44%                 18%
Oaklands              22%            5%               49%                 24%
Rockland              44%            12%              32%                 12%
South Jubilee         35%            0%               41%                 24%
Victoria West         29%            8%               57%                 6%

      Valid Responses 549
         No Response 8



________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 88
Question #19: Have you been to the City of Victoria’s website in the last 12 months?


                                      Yes              No

                All Respondents (#)   217              329
                All Respondents (%)   40%              60%

                Female                41%              59%
                Male                  38%              62%

                18 to 24 years old    50%              50%
                25 to 34              51%              49%
                35 to 44              62%              38%
                45 to 54              48%              52%
                55 to 64              46%              54%
                65 to 74              10%              90%
                75 to 84              9%               91%
                85+ years old         27%              73%

                Owner                 43%              57%
                Renter                35%              65%

                Burnside              37%              63%
                Downtown              31%              69%
                Fairfield             36%              64%
                Fernwood              35%              65%
                Gonzales              52%              48%
                Harris Green          50%              50%
                Hillside-Quadra       30%              70%
                James Bay             45%              55%
                North Jubilee         50%              50%
                North Park            40%              60%
                Oaklands              46%              54%
                Rockland              37%              63%
                South Jubilee         41%              59%
                Victoria West         46%              54%

                      Valid Responses 546
                         No Response 11




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 89
 Question #20: Please rate you satisfaction with, and importance of, each of the City’s
 website services that you use.

                                   % Satisfied   % Important       % Difference          # of           # of
                                   or Very       or Very           (Satisfaction minus   Responses:     Responses:
                                   Satisfied     Important         Importance)           Satisfaction   Importance
AVERAGE - All Website
                                   62%           83%               -21%                  n/a            n/a
Services

Website content                    67%           90%               -23%                  191            171
Website navigation                 62%           92%               -30%                  196            175
"Search" tool provides accurate
                                   56%           90%               -34%                  160            161
results
Visually appealing                 70%           66%               4%                    188            170
Pay bills                          73%           84%               -11%                  133            140
Recreation program registration    63%           78%               -15%                  64             103
Service requests                   45%           82%               -37%                  65             102
Valid Responses (answered
                                   217           Note: "No opinion" or blank responses are not included in the above
"yes" to Q.19)
                                                 calculations
Did not respond (answered
                                   340
"no" or did not respond to Q.19)

 Question #21: What kind of information would you like to see on the City’s website?
                       Information Wanted on City Website                   %
                       Public Information                                   15%
                       City Facilities, Programs & Service Information      12%
                       Arts, Cultural & Community Events/Activities         11%
                       Mayor & Council Information                          11%
                       Customer Service                                     9%
                       Corporate Planning                                   6%
                       City Projects & Initiatives                          6%
                       Construction Projects                                3%
                       City Finances                                        3%
                       Other                                                11%
                       No Computer                                          9%
                       Not Interested/No Change                             4%
                                                            No Response 281
                                                        Valid Responses 276
                       Note: valid responses include those who answered "no computer" and
                       "not interested"

                           *See Appendix C for verbatim responses to question #21
 ________________________________________________________________________________
 City of Victoria                                   2005 Citizen Survey Results 90
Question #22: Would you be interested in receiving City information regularly by
email?

                                     Yes              No

               All Respondents (#)   206              315
               All Respondents (%)   40%              60%

               Female                37%              63%
               Male                  43%              57%

               18 to 24 years old    29%              71%
               25 to 34              36%              64%
               35 to 44              46%              54%
               45 to 54              37%              63%
               55 to 64              51%              49%
               65 to 74              42%              58%
               75 to 84              26%              74%
               85+ years old         22%              78%

               Owner                 40%              60%
               Renter                39%              61%

               Burnside              50%              50%
               Downtown              53%              47%
               Fairfield             45%              55%
               Fernwood              31%              69%
               Gonzales              61%              39%
               Harris Green          0%               100%
               Hillside-Quadra       31%              69%
               James Bay             44%              56%
               North Jubilee         44%              56%
               North Park            14%              86%
               Oaklands              22%              78%
               Rockland              42%              58%
               South Jubilee         27%              73%
               Victoria West         46%              54%

                     Valid Responses 521
                        No Response 36




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 91
Question #28: Do you use the internet?

                                     Yes           No

               All Respondents (#)   428           127
               All Respondents (%)   77%           23%

               Female                79%           21%
               Male                  75%           25%

               18 to 24 years old    96%           4%
               25 to 34              99%           1%
               35 to 44              97%           3%
               45 to 54              82%           18%
               55 to 64              83%           17%
               65 to 74              62%           38%
               75 to 84              42%           58%
               85+ years old         20%           80%

               Owner                 76%           24%
               Renter                78%           22%

               Burnside              69%           31%
               Downtown              67%           33%
               Fairfield             77%           23%
               Fernwood              85%           15%
               Gonzales              88%           12%
               Harris Green          50%           50%
               Hillside-Quadra       80%           20%
               James Bay             79%           21%
               North Jubilee         93%           7%
               North Park            62%           38%
               Oaklands              76%           24%
               Rockland              66%           34%
               South Jubilee         72%           28%
               Victoria West         81%           19%

                     Valid Responses 555
                        No Response 2




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 92
      APPENDIX C: VERBATIM RESPONSES TO OPEN-ENDED
                       QUESTIONS




________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 93
________________________________________________________________________________
City of Victoria                                   2005 Citizen Survey Results 94
   Note: The responses provided below are as submitted by survey respondents. Only perfectly
   identical responses have been summarized with a number (e.g. (3)) to indicate the total number of
   identical responses. Only very minor editing and combining of individual responses has taken place.

Question #2: Things Liked Most                        •   Close to the water and mountains
About Living in the City of Victoria                  •   Close to the water, parks
                                                      •   Close to water, mountains, hiking and outdoor
                                                          activities
Climate and Geography (46%)                           •   Compact (2)
• Access to nature (3)                                •   Dallas Road waterfront
• Active lifestyle available year round (weather)     •   Environment-mountain/ocean/climate
• Anywhere you live, you are close to the ocean       •   Geographic beauty (2)
• Balmy climate                                       •   Geographical beauty - close to water, natural
• Beach                                                   rocks, trees, mild weather
• Beacon Hill Park, Dallas - Beach Drive waterfront   •   Geography
• Beautiful (2)                                       •   Geography or proximity to the water on an island
• Beautiful city (5)                                  •   Good climate
• Beautiful harbour and city                          •   Good climate in all seasons
• Beautiful natural surroundings                      •   Good weather (3)
• Beautiful nature close by                           •   Good year round climate
• Beautiful scenery everywhere you look               •   Great weather (2)
• Beautiful setting                                   •   I enjoy the weather - never too hot or too cold
• Beautiful surroundings that are accessible          •   I love the colours throughout the year
• Beautiful weather and scenery                       •   It is a pleasant city with moderate weather
• Beautiful, clean city                               •   It is an island
• Beautiful, natural setting                          •   It's a beautiful city (3)
• Beauty (12)                                         •   It's beautiful (3)
• Beauty of city                                      •   It's beautiful - oak trees, flowers, weather, ocean,
• Beauty of the city                                      mountains
• Being by the water                                  •   Its beautiful - trees, parks, lakes, ocean
• Being close to the ocean and nature                 •   Its beauty
• Being near the sea                                  •   Its beauty and climate
• Being next to the ocean                             •   Its natural beauty
• Being separate from Vancouver                       •   It's on the island
• Born and raised here so this is my home. I love     •   It's on the water
   Victoria because it is very beautiful.             •   Its pleasant climate
• Clean (2)                                           •   Its wonderful climate with year round blossoms
• Climate (80)                                        •   Kind weather
• Climate and beauty                                  •   Less rain than Vancouver
• Climate and natural beauty                          •   Life on the island (isolated from the mainland)
• Climate and scenery                                 •   Living close to ocean
• Climate and weather                                 •   Living near ocean
• Climate great                                       •   Living near the ocean and downtown at the same
• Close to nature, beaches, parks, general greenery       time
• Close to ocean and beautiful scenery                •   Living near the sea
• Close to the ocean (3)                              •   Location (4)
• Close to the water                                  •   Location and geography - nice harbour, ocean,
                                                          mountain views
   ________________________________________________________________________________
   City of Victoria                                   2005 Citizen Survey Results 95
•   Location to Vancouver and Seattle                  •   Scenic beauty
•   March 1st - October 31st                           •   Scenic beauty and climate
•   Mild climate (3)                                   •   Sea air
•   Mild climate which allows outdoor activities all   •   Setting
    year round                                         •   Setting, beauty of environment
•   Mild weather                                       •   Small, compact, touristy city
•   Mild winters (2)                                   •   Surrounded by the sea and boating
•   Moderate climate (3)                               •   Temperate climate
•   Moderate weather (compared to the rest of the      •   Temperate weather
    country)                                           •   Temperature
•   Most beautiful city in the world                   •   That it is a capital city
•   Natural beauty (2)                                 •   That it is very beautiful
•   Natural beauty / climate                           •   The beaches and view of the mountains across the
•   Natural environment                                    Strait
•   Natural environment (trees, parks, ocean)          •   The beautiful climate (2)
•   Natural environment and access to it               •   The beautiful scenery
•   Natural features and surroundings                  •   The beauty (2)
•   Natural setting                                    •   The beauty all around
•   Nature (2)                                         •   The beauty and climate
•   Nature (space, trees, ocean)                       •   The beauty of the city (4)
•   Near ocean                                         •   The beauty of the city (inner harbour, Butchart
•   Near the ocean                                         Gardens, etc.)
•   Nice city                                          •   The beauty of the city and surrounding area
•   Nice weather (4)                                   •   The beauty of Victoria
•   Ocean (9)                                          •   The beauty that surrounds us
•   Ocean and access to it                             •   The best climate in Canada!
•   Ocean and mountain views                           •   The city is beautiful / picturesque
•   Ocean views                                        •   The city's physical beauty, including temperature,
•   On the ocean                                           flora and fauna
•   Outstanding beauty                                 •   The clement weather
•   Overall beauty                                     •   The climate (14)
•   Perfect weather conditions year round              •   The climate (Summer/Spring)
•   Picturesque climate                                •   The climate and the beautiful scenery
•   Picturesque landscape                              •   The climate here is second to no place
•   Place is good                                      •   The closeness of the wilderness
•   Proximity of ocean, city                           •   The easy access to the ocean
•   Proximity to beaches                               •   The environment (ocean and mountains)
•   Proximity to nature                                •   The fact that the weather is very good
•   Proximity to nature, clean, fresh surroundings     •   The geographic location
•   Proximity to ocean (2)                             •   The location
•   Proximity to ocean and green spaces                •   The micro climate
•   Proximity to ocean and parks                       •   The mild and relatively dry climate
•   Proximity to ocean and up-island retreats          •   The mild climate (2)
•   Proximity to the ocean (3)                         •   The mild weather and fresh air
•   Scenery (17)                                       •   The moderate climate
•   Scenery - ocean, weather                           •   The natural beauty - sea, mountains
•   Scenery, especially well kept waterfront and       •   The natural setting
    Beacon Hill Park                                   •   The ocean (14)
•   Scenic (2)                                         •   The ocean / nature
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 96
•   The ocean and living near it                            •   Beautiful neighbourhoods
•   The ocean is near                                       •   Beautiful older neighbourhoods
•   The ocean, mountains                                    •   Beautiful surroundings (old heritage houses,
•   The proximity to parks and outdoor beauty                   scenery)
•   The proximity to the ocean                              •   Character of city
•   The proximity to the water                              •   City size
•   The relatively compact size of the city                 •   City with a small town feel
•   The scenery (2)                                         •   Community atmosphere
•   The scenery and climate                                 •   Contrast of peace and quiet and city living
•   The setting - the beauty of the city and its location   •   Decent, friendly people
•   The smallness                                           •   Delightful ambience of city
•   The surrounding country side                            •   Distinct neighbourhoods
•   The temperate climate                                   •   Easy going atmosphere
•   The variety of gorgeous scenery                         •   Easy going pace of life
•   The view                                                •   Easy-going (culture) attitude
•   The views                                               •   Fairly quiet
•   The weather (39)                                        •   "Feel" of city
•   The weather - change of seasons                         •   Feel like a tourist
•   The weather - mostly pleasant                           •   Friendliness
•   The weather - promotes outdoor activities               •   Friendliness of people
•   The weather (climate)                                   •   Friendly
•   The weather and ability to be active outdoors year      •   Friendly & helpful people
    round                                                   •   Friendly city (2)
•   The weather is real good here                           •   Friendly neighbours
•   The winters                                             •   Friendly people (7)
•   Vicinity to ocean beaches and forest hiking             •   General ambiance
•   Victoria is beautiful                                   •   Health consciousness of people
•   View                                                    •   Helpful and friendly people
•   Walking along the water from the Breakwater to          •   Honesty and kindness of people
    Clover Point                                            •   If you stay away from city center, it still has a lot
•   Warm climate                                                of charm
•   Water we can trust                                      •   Intellectual and artistic taste and refinement
•   Weather (73)                                            •   It is not too big
•   Weather - summer/spring/fall                            •   It's a sizable city, and yet has a 'small town' feel
•   Weather / scenery                                       •   It's a small city with most amenities
•   Weather is mild                                         •   Its ambience
•   Weather, beauty of nature                               •   Its character
•   Wilderness accessibility                                •   It's not too big and has a community feel
•   Year round climate                                      •   Its size
•   Year round good weather with good golfing               •   Just the right size of city
•   Year round weather for running                          •   Less "big city" issues-traffic, crime, etc.
                                                            •   Lifestyle
                                                            •   Liveable size
Atmosphere & Lifestyle (19%)                                •   Low density
• A pleasure to walk the streets - visual beauty            •   Low population density
• Ambiance (2)                                              •   Low rate of ignorance
• Appearance                                                •   Low skyline
• "Attractive" lifestyles – bicycling, vegetarianism,       •   Manageable size
   etc.                                                     •   Modest size
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City of Victoria                                     2005 Citizen Survey Results 97
•   Most people are friendly                            •   Size, not too big, not too small
•   My friendly neighbourhood                           •   Size: population, geographical size is just right
•   My friends, my neighbourhood                        •   Slow pace
•   Neighbourhoods (3)                                  •   Slow pace of life
•   Nice people (3)                                     •   Slower pace (5)
•   No (or very few) high rise buildings                •   Slower pace of living
•   No skyscrapers                                      •   Small and intimate
•   Not a "big city" feel, but still urban-ish          •   Small and quaint
•   Not too big                                         •   Small but cosmopolitan, and lots of natural areas
•   Not too big a city                                  •   Small centre
•   Not too big, but big enough to have many            •   Small city (2)
    amenities                                           •   Small city appeal
•   Not too large a city                                •   Small city feeling
•   Not too large of a city                             •   Small city size
•   Pace                                                •   Small city, with big city venues (Tall Ships, cruise
•   Pace of life (3)                                        ships)
•   Peace, quiet                                        •   Small size
•   Peaceful                                            •   Small town atmosphere (2)
•   People (4)                                          •   Small town but big town facilities
•   People are very friendly                            •   Small town charm
•   People are very friendly and helpful                •   Small town feel (2)
•   Perfect size, not too big or small                  •   Small town feel but lots of amenities
•   Quality of life                                     •   Small town good
•   Quiet and relaxed lifestyle                         •   Small town lifestyle
•   Quiet, relaxed atmosphere                           •   Small, easy to get around, but with big city
•   Relative smallness                                      amenities
•   Relatively friendly people                          •   Smaller city, yet a lot of amenities and events -
•   Relatively low "hassle" level                           more would be even better
•   Relatively small city                               •   Smallness (2)
•   Relaxed pace                                        •   So far - not too big
•   Relaxed west coast attitude                         •   Social atmosphere
•   Relaxed, friendly pace                              •   Still almost like a small town
•   Relaxing atmosphere                                 •   Still has a small town feel
•   Residential areas are on the whole quite pleasant   •   Still manageable size - small, walkable
•   Scale / size and northwest culture / style of       •   Strength of community
    Victoria; not a big city or a small town            •   The ambience
•   Scale of city                                       •   The ambience of Victoria
•   Scale of city and lack of endless sprawl            •   The city itself is not big, and maintains a refined
•   Sense of community                                      charm
•   Sense of community and support                      •   The easy way of life
•   Size (6)                                            •   The fact that it is not a big city
•   Size / population                                   •   The friendliness
•   Size of city                                        •   The friendliness and compassion of residents
•   Size of community makes it possible to get          •   The friendliness of the people and its tourist
    involved                                                atmosphere
•   Size of population                                  •   The friendly people
•   Size of population (not too big)                    •   The general atmosphere of the city
•   Size of the city (3)                                •   The gentleness
•   Size of the city - proximity of everything          •   The lifestyle

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City of Victoria                                     2005 Citizen Survey Results 98
•   The lifestyle, the schools, the sense of community   •   Beautiful flowers
•   The pace of life                                     •   Beautiful parks and beaches
•   The people (4)                                       •   Beauty - gardens
•   The people - friendly and welcoming                  •   Beauty within the city (e.g. parks, flowers)
•   The people and strong sense of community             •   Cherry blossoms and city flowers
•   The people are friendly                              •   Flora and fauna
•   The people are mostly very helpful and friendly      •   Flowering trees in Spring
•   The people are the best                              •   Flowers (3)
•   The people I have met and worked with                •   Garden
•   The people who live here have always been            •   Gardens (2)
    friendly                                             •   Gardens and trees
•   The population size (200-300K) is good               •   Gardens, flowers and parks (greenery)
•   The quality of people - politeness, gentleness,      •   Goldstream Park
    friendship with guests                               •   Green areas
•   The scale and pace of the city                       •   Green space
•   The sense of community in a "city"                   •   Greenspace, flowers
•   The size (3)                                         •   Greenspaces
•   The size of the city (3)                             •   Hanging baskets
•   The skyline view without big skyscrapers             •   Landscaping
•   The slower pace -walkers, drivers-less stress        •   Lots of greenspace
•   The very accepting people                            •   Lots of trees and flowers
•   The warmth exhibited by many of Victoria's           •   Nice gardens
    residents                                            •   Parks (4)
•   The way the city is planned                          •   Parks and greenspace
•   Tolerant, accepting community                        •   Parks widely available
•   Too many attributes to list here, but of all the     •   Parks, Beacon Hill especially
    towns and cities I've lived in, Victoria is the      •   Parks, green spaces
    MOST unique and the prettiest                        •   Parks, greenspace, Galloping Goose
•   Tourist seasons                                      •   Profusion of flowers and baskets
•   Unhurried lifestyle                                  •   Spring flowers / hanging baskets / parks and
•   Very attractive town with diversity                      gardens
•   Very friendly people                                 •   The beautiful flower baskets and boulevards
•   Very pretty, not too big                             •   The city is beautiful due to all the trees
•   Village atmosphere                                   •   The flowers, trees and parks
•   With the accent on tourism I feel as if I am         •   The gardens, etc.
    always on vacation                                   •   The green spaces, landscaping and flowers, etc.
•   Women                                                •   The greenery (2)
•   Wonderful family neighbourhoods within walking       •   The hanging baskets
    distance of a beautiful city                         •   The many parks and beaches
•   Young, attractive people                             •   The natural beauty here - gardens
                                                         •   The park-like, green setting - mountains, ocean,
                                                             etc.
Flora, Greenspace & Parks (9%)
                                                         •   The parks (3)
• Abundance of green space
                                                         •   The parks
• Abundance of parks
                                                         •   Trees and gardens
• Access to parks and greenspaces
                                                         •   Variety of open green space
• All the flowers
                                                         •   Visiting the petting zoo and other park areas in
• Available green space
                                                             Victoria
• Beacon Hill Park
• Beacon Hill Park and gardens
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City of Victoria                                     2005 Citizen Survey Results 99
Environment & Cleanliness (5%)                           •   Access to facilities (2)
• A clean city with healthy fresh air                    •   Accessibility of everything - small city advantage
• A clean, beautiful place                               •   Being able to walk
• Air quality (4)                                        •   Being able to walk everywhere
• Beautiful environment (2)                              •   Close proximity and ease of access to beautiful
• Clean (3)                                                  spaces (parks / beaches)
• Clean air (5)                                          •   Close to almost every need
• Clean air - no industry                                •   Close to City centre
• Clean air and environment                              •   Close to everything, including travel
• Clean air, close to ocean, pacific rim atmosphere      •   Compact business area
• Clean air, natural environment                         •   Compact city - can walk most places
• Clean city (2)                                         •   Convenience
• Clean environment                                      •   Convenience for me
• Cleanliness (7)                                        •   Ease of getting out to the country
• Environment (3)                                        •   Easy access to necessities
• Environment - both natural and heritage                •   Easy accessibility all over
• Environment - by the sea                               •   Easy to get around (2)
• Fresh air (2)                                          •   Easy to get around if you don't drive (good bus
• Fresh air - little air pollution                           service, nice walking, good bike amenities)
• Generally clean, well kept, livable city               •   Easy to get around, small but still a city
• Good environment                                       •   Easy to get to most places quickly
• Green-and fresh-and clean                              •   Easy to walk about the town
• Healthy environment - places to run, cycle, walk,      •   Everything is 10 minutes away
   parks                                                 •   Fairly close to all shopping areas
• I like the clean air, without smog                     •   How close attractions are and easily accessible
• It is a very clean city                                •   I love how close you are to everything
• It is clean - appears well cared for                   •   It is convenient - neighbourhoods meet needs
• It's a clean city                                      •   It's an easy city to walk around in
• Kept clean and attractive, promoting tourism           •   It's easy to bike around
• Little or no pollution                                 •   Its walkability
• More cyclists everyday                                 •   Living close to everything, not having to drive far
• No pollution from massive industry                     •   Pedestrian / bus friendly
• Relatively clean air                                   •   proximity to coastline, farmland, downtown
• The air                                                •   Proximity to parks, beaches, wildlife
• The air quality                                        •   Proximity to the ocean and downtown-walking
• The beauty of our environment                              distance
• The city is clean                                      •   Short distance to different places
• The city is clean and organized.                       •   Short travel distances
• The city is one of the cleaner cities I've ever seen   •   Short, beautiful commute to work - walk or bike
• The environment                                        •   Small geographic area means walking or cycling
                                                             most places is possible
                                                         •   The ability to walk and bike most places
Accessibility, Convenience & Mobility (5%)               •   The comparative ease with which one can get
• Ability to get around easily (car, bike, walk)             about
• Ability to walk downtown and most amenities            •   The convenience of a medium-sized city
• Able to ride bike anywhere                             •   Transportation not necessary, easy walking
• Able to walk around in Victoria - compact              •   Very easy to get around by bus & walking
   downtown                                              •   Very little driving
• Able to walk to many places I like                     •   Victoria is a small city, so it's not far to go for

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City of Victoria                                     2005 Citizen Survey Results 100
    most activities                                     •   The outdoor lifestyle
•   Walkable / bikeable                                 •   The walking opportunities
•   Walk anywhere                                       •   The walkways along all the waterfront
•   Walkability-small scale                             •   The YMCA/YWCA
•   You can get from A to B without traveling too far   •   Things to do
•   You can walk, ride a bike to anywhere in town       •   Walking along our waterfront
                                                        •   Walking paths
                                                        •   Year-round cycle commuting and walking to
Recreation (4%)                                             errands
• Abundant leisure activities
• Access to outdoor activities
• Accessibility to great outdoor locations - ocean,     Arts, Culture & Entertainment (4%)
   mountains, rivers, etc.                               • All the cultural activities
• Activities                                             • Arts scene
• Areas for fitness - Mt. Doug / Dallas Road             • Chinatown and the multi-cultures of Victoria
• Bike friendly                                          • Choice of entertainment
• Bike paths and walkways                                • Community arts
• Close proximity to lots of recreation                  • Cultural / recreational events offered
• Close to lots of nature activities                     • Cultural activities, art gallery, library, etc.
• Dallas Road waterfront for walking                     • Cultural events (family)
• Easy access to outdoor activities                      • Cultural festivals and efforts to support diversity
• Easy access to outdoor recreation year round           • Cultural flavour
• Fishing                                                • Cultural scene
• Good walking                                           • Culture
• Good walking city                                      • Diversity of arts and culture events especially
• Great for walking, parks, ocean, etc.                      literary
• Having lovely hike paths, such as Galloping Goose      • Entertainment very affordable
• Its many athletic events for charities                 • Festivals
• Lots of activities and things to do                    • Its culture
• Lots of free stuff to do, especially outdoors          • Its history
• Lots of places to walk                                 • Many cultural opportunities
• Lots of things to do if you are into outdoor or        • Meeting a broad spectrum of people
   indoor activities                                     • Number and variety of leisure and cultural
• Many parks and beaches available for walks,                activities
   running, etc.                                         • Offers a lot, don't need to go outside of Victoria to
• Many things to do in the summer                            get what I need
• Many things to do outdoors                             • So many activities/events to take in
• Natural (parks, oceanfront) recreation                 • So many special events
• Outdoor activities                                     • Summer fairs and free entertainment, especially at
• Outdoors recreation and scenery                            Beacon Hill Park
• Proximity to outdoor activities                        • Summer festivals
• Recreation                                             • The amount of craft and fine art people living here
• Recreational opportunities (3)                         • The arts
• The amount of things to do                             • The community events
• The Galloping Goose Cycle trail                        • The cultural advantages and options
• The L.I.F.E. program at recreation centres             • The entertainment
• The outdoor activities                                 • The growing cultural community
• The outdoor activities - waterfront and parks          • The links to the past, history, architecture, and past
• The outdoor life                                       • The local entertainment and vendors in / near the

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City of Victoria                                     2005 Citizen Survey Results 101
     inner harbour                                           Downtown (2%)
 •   The social events like Tall Ships are advertised         • Attractive downtown
     well                                                     • Attractive upkeep of heritage buildings - row of
 •   The variety of ethnic food                                 Johnson Street stores / apartments brightly painted
 •   The vibrant, culturally diverse community                • Character of architecture
 •   There's never a day of boredom                           • Heritage buildings (3)
 •   Variety of activities and arts                           • I love the buildings/architecture downtown and
 •   Variety of outdoor, artistic, social community             houses in residential areas
     activities                                               • Its characteristic architectural preservation
 •   Variety of things for families/singles to do , many      • James Bay
     of which are free                                        • Living downtown (Fairfield) - proximity
 •   Very diverse city                                        • Lots of fun, free activities in downtown
 •   When low on money, still lots to do                      • Low-rise scale of buildings downtown
                                                              • Music buskers along the causeway
                                                              • Ocean front and harbour walkways
Amenities & Services (3%)                                     • Picturesque downtown with flower baskets and
 • Abundance of health, etc. facilities - trails,               tourists
   recreation centres                                         • Preservation of old buildings and beautification
 • Access to libraries                                        • Remodelling of old buildings and houses to keep
 • Accessible hospitals and cancer centre                       the heritage feeling
 • Advanced medical technology                                • Retention of older buildings downtown
 • Amenities - theatres, restaurants, etc.                    • The appreciation of our heritage buildings
 • Close to all amenities (2)                                 • The central downtown core
 • Close to hospital                                          • The history and beauty of the downtown core
 • Coffee shops & restaurants                                 • Vibrant downtown core
 • Ease of access to most amenities
 • Easy access to amenities
 • Facilities: hospitals, theatres, stores, sports venues,   Safety (1%)
   etc.                                                       • A safe place
 • Good access to downtown shopping                           • As safe as houses
 • Good access to shopping in Greater Victoria                • Good security, although some areas are not so
 • Good proximity to grocery shopping, walking and                good, like where I live
   parks                                                      • It is a safe place to live in
 • Great fresh food from the country                          • Lack of crime compared to other cities in
 • Great new businesses downtown                                  Canada
 • Has all the amenities of a big city without being a        • Less crime rate than other major cities in Canada
   big city                                                   • Less crime, but now becoming a problem
 • Outdoor amenities                                          • Low crime
 • Proximity of amenities                                     • Not much crime
 • Proximity to library (main branch)                         • Public safety
 • Proximity to services                                      • The relatively small amount of crime
 • Quality of amenities                                       • The safe feeling
 • Restaurants                                                • The streets outside of downtown are for the most
 • Shopping (3)                                                   part safe enough
 • Sufficient amenities for a mid-sized city                  • Varied, safe(ish)) neighbourhoods
 • There's always something to do - shops, fairs,
   concerts, restaurants, parks, etc.
 • UVic                                                      Other (3%)
 • Variety of specialty shops/attractions                     • 22 years of service in hospitality
                                                              • A most excellent bus (transport) service
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City of Victoria                                     2005 Citizen Survey Results 102
•   Being close to our children                         Question #3: Things Liked Least
•   Blue box pick-up                                    About Living in the City of Victoria
•   Born here, love it, won't leave
•   Bus system good
•   Central agency public service work employment       Street Population (18%)
•   Easy to get around on transit                        • A lot of visible marginal, displaced persons
•   Employment opportunities                             • As an old age pensioner, being accosted by street
•   Family is here                                           people begging
•   Foster community development (e.g. community         • BEGGARS
    plans)                                               • Beggars - begging
•   Good bus service (2)                                 • Beggars downtown
•   Good educational opportunities for children          • Beggars in downtown
•   Good paying jobs                                     • Being accosted by street beggars
•   Home town                                            • Downtown at night is very unappealing
•   I like the light traffic compared to Vancouver       • Downtown core
•   If there is a problem when you talk to someone in    • Downtown problems
    City Hall, someone there makes sure you have         • Downtown problems (high drug use and issues
    satisfaction                                             with street people and homeless not well
•   Independent / private businesses                         addressed)
•   It is my place of birth and it's home                • Downtown street people (3)
•   Lack of traffic congestion                           • Drug addicts and "down and outs" in park area at
•   Little car traffic                                       foot of Yates Street
•   Little traffic but now becoming a problem            • Drug addicts in the downtown core
•   Lived here 30 years - all family and friends live    • Drug users and beggars being tolerated on our
    here too                                                 streets
•   Living                                               • Drugs and street people out looking for trouble
•   Minimal traffic                                      • Drunks at night downtown
•   My family is here                                    • Fear of needles / dangerous garbage in parks where
•   My job (West Corporation)                                my toddler plays
•   Our wonderful transit system                         • Filthy street people
•   Post-secondary educational opportunities             • High number of street people and panhandlers at
•   Public transportation (2)                                street intersections
•   Small town, makes it easy to get to work             • Homeless (3)
•   Social / education programs                          • Homeless / drug addicts downtown
•   Strong government                                    • Homeless begging in town
•   The bus system                                       • Homeless in downtown core
•   The bus transportation system                        • Homeless on the streets
•   The Mayor - he's very good at his job                • Homeless on the streets / begging / panhandlers
•   The well developed service industry                  • Homeless panhandlers
•   Traffic                                              • Homeless people
•   Traffic is minimal                                   • Homeless people - too many on our streets
•   Transportation System                                • Homeless people and street beggars
•   Traveling by bus                                     • Homeless people begging
•   Updated about constant plans for improvement         • Homeless people in Downtown
                                                         • Homeless people in downtown area
                                                         • Homeless people loitering
                                                         • Homeless people on street
                                                         • Homeless problem


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City of Victoria                                     2005 Citizen Survey Results 103
•   Homeless problem, entering residential             •   Street people / drug addicts
    neighbourhoods, leaving litter                     •   Street people and addicts bothering people
•   Homelessness (6)                                   •   Street people begging for money
•   Hoodlums on the street                             •   Street people begging for money every place you
•   Increased trouble from teens                           go
•   Increasing vagrants and drug trade                 •   Street people problems (drugs, alcohol, needles,
•   Large number of aggressive panhandlers /               etc.)
    homeless                                           •   Street people/drug users
•   Large number of drug addicts                       •   Street people's harassment - serious and growing
•   Less begging on the streets                            drug problem
•   Number of homeless and drug addicts on the         •   Street population in your face downtown - high
    streets                                                profile
•   Number of homeless on our streets                  •   Super abundance of aggressive panhandlers/street
•   Over abundance of panhandlers and street people        profile
    downtown                                           •   Teenagers on bicycles wildly riding the sidewalks
•   Pandora Street                                     •   The aggressive street beggars
•   Panhandlers (23)                                   •   The amount of drugs, vagrants and homeless
•   Panhandlers - invading neighbourhoods                  people
•   Panhandlers (should not be allowed)                •   The amount of panhandling in our downtown
•   Panhandlers and homeless on the streets                streets
•   Panhandlers downtown                               •   The amount of poverty and homelessness
•   Panhandling (2)                                    •   The beggars downtown not the unemployed
•   People asking for money downtown                   •   The beggars on the street
•   People begging on streets                          •   The business community doesn't want hookers and
•   Persons asking for handouts near seniors' center       drug dealers downtown so they were moved into
    Menzies Street                                         Rock Bay. We live on the Gorge. My family really
•   Poor downtown areas                                    thanks you-NOT
•   Poor street people                                 •   The drug users and drunks in downtown.
•   Poverty                                            •   The drugs and homelessness
•   Poverty and street people                          •   The endless amount of people begging on the
•   Prevalence of homeless people                          street
•   Problems on the street                             •   The high number of homeless people
•   Prostitutes downtown                               •   The homeless
•   Rising homelessness and increasing drug issues     •   The homeless street people asking for change
•   Rough downtown street life, especially at night        every block is very annoying
•   Rough scene downtown at night                      •   The homelessness
•   Seeing people vomit on the street downtown,        •   The increasing amount of pan-handlers in the
    seeing street people and having them continually       downtown core
    asking for change and people littering (e.g.       •   The large number of young people unwilling to
    cigarette butts)                                       work for a living!
•   Sitting around in the sidewalks of downtown        •   The number of homeless people
•   Social problems - youth / poor                     •   The number of pan handlers on the streets
•   Street beggars (4)                                 •   The panhandlers
•   Street issues (begging, drugs, robbery)            •   The panhandlers and drug addicts on the streets
•   Street kids who have homes to go to                    downtown
•   Street panhandlers                                 •   The panhandlers and street people
•   Street people (11)                                 •   The panhandlers everywhere, two - three per block
•   Street people (meth users)                         •   The people sitting on the sidewalks begging
•   Street people / drug activity                      •   The poor on the streets

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City of Victoria                                     2005 Citizen Survey Results 104
 •   The sadness of so many street people (the real      •   Costs too much to get off the island
     ones, not the ones who choose to be there)          •   Development of high cost - not affordable, housing
 •   The sight of drugged-out people in many parts of    •   Everything here is more expensive - we get ripped
     town                                                    off
 •   The street people (3)                               •   Expense of leaving island
 •   The street people and their dogs                    •   Expense of transporting oneself off the island
 •   The undesirables downtown                           •   Expensive (2)
 •   The vagrants and beggars, epidemic of petty theft   •   Expensive food / accommodation
 •   The vagrants downtown                               •   Expensive property value average
 •   Too many people loitering downtown (e.g.            •   Expensive to get off island to Vancouver
     Douglas Street)                                     •   Expensive to live - house prices
 •   Too many druggies                                   •   Ferries - build a bridge, so expensive to go
 •   Too many homeless people                                anywhere
 •   Too many homeless people - unsure if it is due to   •   Ferry costs
     lack of affordable housing, choice or mental        •   Ferry transit - time and cost (we need a bridge)
     instability                                         •   High cost of food in most stores
 •   Too many homeless, can't walk one block without     •   High cost of going to the mainland
     being asked for handout                             •   High cost of housing (3)
 •   Too many panhandlers (3)                            •   High cost of living (7)
 •   Too many street people                              •   high cost of living, especially accommodation /
 •   Too many street people dirty our city                   housing
 •   Unresolved issues with homeless / addicted, etc.    •   High cost of property
 •   Vagrancy                                            •   High costs
 •   Very sad to see so many young people begging on     •   High housing costs (real estate)
     the downtown streets and homeless people            •   High housing prices (2)
 •   Witnessing the mentally ill and disadvantaged       •   High living expense
     street people                                       •   High price of housing for rentals and purchase
                                                         •   High prices
                                                         •   High property taxes
Affordability & Cost of Living (14%)
                                                         •   High rent and housing prices
• Cost - for single parents - it's expensive
                                                         •   High rents
• Cost of ferries to leave
                                                         •   High taxes
• Cost of ferry
                                                         •   Higher (than Vancouver) gas prices
• Cost of getting off island
                                                         •   Housing
• Cost of getting off the island (2)
                                                         •   Housing cost - rental and purchase
• Cost of housing (3)
                                                         •   Housing costs (single family dwellings)
• Cost of housing not comparable to wages
                                                         •   Housing is too expensive
• Cost of housing too high
                                                         •   Housing prices (5)
• Cost of living (22)
                                                         •   Housing prices (I own, but worry about my
• Cost of living - housing too expensive
                                                             children)
• Cost of living - i.e. local produce
                                                         •   I can't afford to buy a house
• Cost of living - very expensive
                                                         •   Increased cost of living / housing prices
• Cost of living higher than the mainland
                                                         •   It's expensive
• Cost of living is getting higher
                                                         •   Lack of affordable / cheap housing / rent
• Cost of living is high - especially rent
                                                         •   Lack of affordable housing (2)
• Cost of living is very high
                                                         •   Lack of affordable housing for all citizens
• Cost of property
                                                         •   Lack of inexpensive activities
• Cost of travel to mainland
                                                         •   Living expenses (houses, apartments, etc.) are too
• Cost, reservation system, parking for ferries              high
• Costly to access Mainland arts/sports events
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City of Victoria                                     2005 Citizen Survey Results 105
•   No easy, cheap access to mainland                  •   Dependant on BC Ferries to go off island
•   No good opportunity for middle class people to     •   Diminishing public transit infrastructure. Like
    afford housing                                         LRT commuter trains from Lady Smith south
•   Overpriced real estate                             •   Dominance of automobiles
•   Rate of inflation / cost of living                 •   Expensive transit system
•   Real estate prices (2)                             •   Ferries (2)
•   Rent too high                                      •   Ferry (2)
•   Rental accommodation is scarce and unaffordable    •   Ferry line-ups
•   Rent's a little expensive                          •   Ferry ride to Vancouver too expensive
•   Rising cost of living (rent/house costs)           •   Ferry service (2)
•   The cost involved when driving from the island     •   Ferry service to Vancouver
•   The cost of getting off and on the island          •   Ferry to mainland
•   The cost of getting off the island (2)             •   Ferry travel (2)
•   The cost of houses                                 •   Having to use ferry when going away
•   The cost of housing!!!                             •   Having to use the ferry to the mainland
•   The cost of living (3)                             •   If I were younger it would probably be taking the
•   The cost of living in comparison with private          ferry
    business pay scale                                 •   Inconsistent transit system (especially in outlying
•   The cost of living is HIGH                             areas)
•   The expense of getting off the island              •   Its transit system
•   The expense of housing                             •   Lack of public transport - no weekend or evening
•   The fuel prices are too high                           buses on some routes
•   The gas                                            •   Lack of rapid mass transport outside the City (to
•   The high cost of food                                  ferry or western communities)
•   The house prices are very high                     •   Less than adequate public transit / bike lanes
•   The lack of affordable, decent rental apartments   •   Living on an island - difficulties with the ferries
•   The lack of low cost housing                       •   Minor restrictions to travel - ferries
•   The price it costs to leave the island             •   Needs better public transit for late at night
•   Too expensive (3)                                  •   Not rapid transit to / from western communities
•   Very expensive housing                             •   Not very good bus service from some areas
•   Very expensive to travel off the island            •   Parking downtown
•   Very expensive-needs more 55+ and lower income     •   Poor bus service
    housing                                            •   Poor public transit
                                                       •   Poor public transport (2)
                                                       •   Poor public transportation
Transportation (8%)                                    •   Poor transit options
 • Airport connection-very few non-stop flights        •   Poor transit services
 • BC Ferries (2)                                      •   Poor transit system for people who need it most at
 • Being at the mercy of B.C. Ferries                      night
 • Being dependant on ferries for transportation to    •   Poor transportation infrastructure
    the mainland                                       •   Predominance of cars
 • Being dependant on the ferries                      •   Public transit
 • Bus schedule confused, inconvenient in part of      •   Public transit has limited hours and routes
    routes                                             •   Should have more buses for school students only
 • Bus service                                             (i.e., high school)
 • Buses not always running to posted schedules        •   Some of the bus routes do not have a very good
 • Cars                                                    service
 • Cost and (in)convenience of transportation to       •   Takes a long time to get anywhere on mainland
    mainland                                           •   Taking ferries to get to mainland

__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 106
 •   Taking the ferry to go to the mainland               •   The traffic - there should be rapid transit to Sydney
 •   The air conditioning - the new buses are very cold       and the airport
 •   The ferries                                          •   The traffic is getting more and more congested
 •   The ferries - travel to the mainland                 •   The traffic management
 •   The ferry (2)                                        •   Timing of traffic lights doesn't allow smooth
 •   The ferry service                                        traffic flow
 •   The ferry system (2)                                 •   Too much traffic (3)
 •   The ferry system - waiting in line-ups               •   Traffic (15)
 •   The ferry, especially winter schedules every two     •   Traffic - lights mistimed, traffic calming measures
     hours                                                    make driving a nightmare
 •   The lack of international flights from Victoria      •   Traffic - volume has increased with more people
 •   The long ferry line-ups and ferry waits to get off       moving here
     the island                                           •   Traffic at 5:00 pm
 •   Too many cars (light transit?)                       •   Traffic calmers at intersections!!
 •   Too much emphasis on cars, bikes - not enough        •   Traffic calming
     concern for pedestrians                              •   Traffic calming (narrowed corners, blocked off
 •   Too much emphasis on needs of cars-better access         streets) is counter-productive: traffic should move
     for bikers and walkers instead. Encourage more       •   Traffic calming, barriers, road closures, speed
     bus use by running later on weekends                     bumps
 •   Transit                                              •   Traffic congestion downtown
 •   Transit system is terrible compared to Vancouver     •   Traffic congestion in downtown in summer
 •   Transportation (2)                                   •   Traffic delays
 •   Transportation off the island                        •   Traffic doesn't flow well
                                                          •   Traffic flow on Douglas Street
                                                          •   Traffic has increased - not enough lanes
Traffic (6%)                                              •   Traffic level downtown (noise, trucks, buses, &
 • All of the traffic slowing measures - speed bumps,         pollution stink)
    no turns…                                             •   Traffic light co-ordination
 • Cars and traffic (2)                                   •   Traffic lights (2)
 • Downtown traffic (2)                                   •   Traffic violations seemingly without action
 • Growing traffic congestion                             •   Traffic violators, speed, rudeness, loud boom-
 • Heavy traffic                                              boxes
 • Increased amount of cars in downtown core              •   Traffic, but worse many other places
 • Increased automobile traffic / decreased public        •   Traffic, especially rush hour out of city core
    transit                                               •   Traffic, too slow, restrictive
 • Increasing automobile congestion
 • Increasing traffic
 • Lack of cohesive and coordinated vehicular traffic     Atmosphere & Lifestyle (6%)
    strategy                                               • Bad drivers (2)
 • Non-coordination of traffic signals                     • Bike riders not riding like they should - very
 • Poor co-ordination of street lights - i.e. traffic        careless
    signals                                                • Car drivers - some are sleeping while driving
 • Poor traffic / road planning - to accommodate           • Classism
    growth. Left turns of main highways are just plain     • "Coney Island" atmosphere on the Inner Harbour
    stupid                                                 • Cyclists on sidewalks
 • Poor traffic planning                                   • Cyclists on streets during rush hour
 • Summer traffic congestion                               • Dangerous drivers (vehicles & cyclists)
 • The among of traffic which is on the increase           • Dogs being off leashes
 • The car traffic                                         • Dogs with no leash
                                                           • Downtown - safety, traffic, concrete
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 107
•   Downtown atmosphere                                     •   Victoria too small to handle that many services -
•   Drivers (2)                                                 tax base too small
•   Drivers in light trucks                                 •   Way too many worried about what other people
•   Drivers in Victoria are particularly inattentive to         are doing
    pedestrians, etc.
•   Drivers-need training-very sloppy
•   Elderly drivers                                        Economy, Education & Employment (5%)
•   Empty buildings downtown                                • Ability to get employment over 40 years of age
•   Fast drivers                                            • Can be difficult to find work
•   Huge dog allowed to run and endanger pedestrians        • Despite significant post-secondary training, I have
    walking on Dallas Road                                     not been able to secure more than temporary
•   Its overly socialist political system                      employment
•   Kabuki cabs                                             • Difficult to find professional work at competitive
•   Lack of 25 - 45 demographic                                pay
•   Lack of driver courtesy / ability                       • Difficulties finding work (of some kinds)
•   Lack of will to get things done - why did it take so    • Difficulty finding good careers.
    long to get a new arena                                 • Difficulty finding well paying employment in my
•   Large population                                           field
•   Negative attitudes toward homeless and                  • Difficulty of getting into the job market,
    economically disadvantaged                                 professional fields
•   Oriented too much towards tourists                      • Few jobs
•   Peacefulness                                            • Hard to find a job
•   People complaining about the weather                    • I usually have to travel for training (Victoria is not
                                                               big enough)
•   People who drive too fast on residential streets
                                                            • It's hard for young people to advance in their
•   Poor car drivers
                                                               professions or to secure jobs because of aging
•   Poor downtown area (parking, facilities, safety,
                                                               population who have the good jobs.
    etc.)
                                                            • Job (good) opportunities for the young
•   Quiet, relaxed atmosphere
                                                            • Job insecurity
•   Reckless pedestrians
                                                            • Job opportunities (2)
•   Right wing neo-conners
                                                            • Lack of employment opportunities
•   Single men to women ratio
                                                            • Lack of jobs (2)
•   Skate boarding on sidewalks
                                                            • Lack of jobs in my field
•   Sometimes small townish
                                                            • Lack of quality long term employment
•   The decline of downtown
                                                            • Lack of university level adult education
•   The downtown core is so tourist oriented
                                                            • Lack of vibrant local economy
•   The large ugly hotel and condo as you enter the
                                                            • Lack of work for native Victorians
    harbour
                                                            • Lack of working opportunities for young people
•   The way I feel like a citizen in an "American
    tourist" destination when I'm on Government             • Limited employment opportunities
    Street downtown                                         • Limited job market
•   There are many poor drivers in Victoria                 • Limited job opportunities (2)
•   Too few available men                                   • Limited opportunities
•   Too many pets                                           • Limited opportunities for extracurricular activities
•   Too many tourists downtown - a driving nightmare           that are related to academics
•   Tourists                                                • Low wages (2)
•   Tourists (driving)                                      • Minimum wage can't pay rent and expenses
•   Unleashed dogs                                          • More money should be put into our schools
•   Very elitist                                            • Not enough jobs for everyone
                                                            • Not good place to run a business
                                                            • Not very many jobs after University
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 108
 •   Poor economy                                           •   Roads in poor condition
 •   Poor work opportunities                                •   Roundabouts
 •   Public school funding or lack of it                    •   Sidewalks
 •   Small business opportunities are limited               •   Sidewalks' poor condition in James Bay
 •   Small range of job opportunities - corporate           •   Slow progress on road repairs
     branches all in Vancouver                              •   Some bicycle lanes appear to be dangerous for
 •   Smaller network for work / careers                         drivers (cars)
 •   The job opportunities                                  •   Some streets need sidewalks very badly - Cook
 •   The lack of science - tech jobs                            Street
 •   Too much government offices                            •   Street cleaning
 •   Too small - limited to being a government worker       •   Street closures
 •   Tourist industry (tour buses and cruise ships)         •   Street lights (should use Vancouver style)
 •   Work is scarce for people my age                           downtown
                                                            •   Street lights inadequate
                                                            •   Streets - I get lost
Roads & Streets (5%)                                        •   Streets and roads-rough, dead ends terrible
 • Bad roads                                                •   The City's management of closing down roads and
 • Bad sidewalks - filthy conditions on Douglas                 restrictions to drive around, from one area to
 • Bike lanes and reductions of traffic on Fort Street,         another
    Finlayson, etc….cars are more important than            •   The closing off of some streets
    bikes for the well being of the city                    •   The condition of roads
 • Boulevard and Trees neglected                            •   The fact that the Malahat is the only land route out
 • Cannot tow a boat through town with new                      of Victoria - a definite drawback in an emergency
    crosswalk construction at intersections                 •   The roads all chopped up now
 • City does not look after boulevard across from           •   The sidewalks
    Mile-0, looks terrible in summer                        •   The street closures and bumps
 • Condition of roads                                       •   The street lighting - not bright enough
 • Crosswalks used carelessly by pedestrians/ should        •   The very uneven, and therefore hazardous
    be traffic lights as in Europe                              sidewalks
 • Inadequacy of Malahat highway                            •   Uneven sidewalks
 • Incessant changing of traffic routes and restrictions    •   Very little boulevard care - trees and grass
 • Lack of bike lanes
 • Lack of cross walks
 • Lack of focus on bikes and pedestrian space             Crime & Unlawful Activities (5%)
 • Malahat                                                  • Areas of town that feel unsafe - increase in
 • No exit streets                                             homelessness
 • Not enough bike lanes                                    • Car theft
 • Obscure street names                                     • Crack dealers and addicts / panhandlers
 • One-way street                                           • Crime
 • Pat Bay highway and the Malahat                          • Crime appears to be rising - mostly property crime
 • Pedestrian crosswalks                                       and drug related
 • Poor condition of side streets for pedestrians, also     • Crime caused by drug addicts
    overgrown hedges which extend over sidewalks            • Crime, but worse many other places
    also impact on pedestrians                              • Criminals, drugs, the whole bunch
 • Poor conditions of narrow sidewalks - Coho area          • Crystal meth problem
 • Road closures in Jubilee area - Coronation,              • Cyclists on sidewalks and not obeying traffic rules
    Haultain, King streets                                  • Cyclists riding on sidewalks. I have yet to see one
 • Road construction - never ending                            ticketed.
 • Road construction everywhere and taking forever          • Cyclists with no lights & who ignore traffic lights!
 • Road obstructions, e.g. Shelbourne                       • Drug associated crime
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 109
•   Drug problem                                        •   Destruction of green space
•   Drug problems on the street                         •   Dirty sidewalks, particularly Government Street
•   Drug scene (2)                                      •   Dirty streets
•   Drug use - see people shooting up in the street     •   Disgusting garbage on streets
    regularly                                           •   Downtown dirty
•   Drugs on the street                                 •   Downtown is not clean
•   High dug use                                        •   Fairfield Community Centre (re: rental of Gary
•   High petty crime and property crime and vehicle         Oak room) in disregard for the local residents-
    break-ins                                               noise and traffic
•   Increasing number of drug addicts and street kids   •   Float plane noise
•   Lack of safety at night downtown                    •   Garbage along roads
•   More control of vandals at parks                    •   Garbage in the streets
•   Out of control petty crime - open drug dealing -    •   Garbage on the sidewalks and along the streets
    panhandling, etc.                                   •   Harbour aircraft noise
•   Petty crime                                         •   How dirty and unkempt our downtown area is
•   Petty theft                                         •   Incinerator smoke surrounding businesses
•   Prevalence of street drugs                          •   Lax environment laws
•   Rising crime (2)                                    •   Litter - needles
•   Rising crime, mainly due to crystal meth            •   Living in Vic West, the noise of the E&N is a
•   Street drugs (crystal meth)                             major complaint
•   The drug culture                                    •   Noise factor downtown - City workers watering
•   The drug problem                                        plants in the middle of the night, garbage trucks at
•   The drugs                                               5:30 am
•   The meth and theft issues downtown area             •   Noise from aircraft taking off from inner harbour
•   The obvious drug abuse and amount of homeless       •   Noise of sirens at night
    people                                              •   Noise of the train is excessive
•   The rampant drug problem                            •   Not clean enough - compare to Ottawa
•   Too many kids who steal                             •   People with dogs who pick up the poop in a plastic
•   Too much drug use / serious drug use                    bag and don't put it in the garbage can
    paraphernalia littering streets and parks           •   Police sirens late evening and early morning
•   Too much rule breaking in traffic - cars, bikes,    •   Smell from aircraft taking off from inner harbour -
    people                                                  they should be located elsewhere
•   Unwillingness / ineffectiveness in dealing with     •   Smell of urine downtown
    crime (drugs, property crime)                       •   Smoke pollution from wood fires - we cannot have
•   Used needles in parks (where my child could be          our windows open after 5 pm
    injured)                                            •   Streets are not always clean
•   Youth violence - we are the only city in Canada     •   The congestion in the downtown core
    that has had something of the magnitude of what     •   The graffiti on buildings and the litter in the
    happened to Reena Virk                                  downtown area
                                                        •   The graffiti that seems to be on surfaces
                                                            'everywhere'
Environment & Cleanliness (4%)                          •   The noisy trucks
 • Air pollution due to traffic (particulate)           •   The ugliness of the downtown
 • All over on sidewalk of bird droppings from the      •   The uncared for city areas
    street - big trees                                  •   Too often usage in night vehicle sound signal
 • Amount of police sirens going all the time           •   Train whistles and bells
 • Areas which are waiting for revitalization
 • Boulevards with refuse on them
 • Broken glass on sidewalk
 • Clean city
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 110
City of Victoria Government & Services (4%)                   •   Too many laws and bylaws that become
 • 3 levels of government not dealing with homeless /             overbearing
     drug problem                                             •   Urban sprawl, uncontrolled growth
 • A lack of vision - lots of meetings - little results
 • City government doesn't listen
 • Civic politics                                            Climate & Geography (4%)
 • Council's constant "caving in" to satisfy the greed        • 2.5 months of a fair bit of grey dull days
     of developers                                            • Being on an island
 • Infighting among various municipalities -                  • Being on an island and trouble getting to mainland
     consolidation more economical / efficient                • Being removed from the mainland
 • It's not obvious to me that the Regional                   • Being stuck on an island
     responsibilities are being dealt with. Victoria could    • Cool to cold weather autumn to spring and rain
     easily become a haven for the wealthy.                   • Difficulty getting off island
 • Lack of compassion of civic government re: the             • Dreary weather (overcast) 3 seasons of the year
     poor                                                     • Earthquake risk
 • Lack of composting facility                                • Earthquake zone
 • Lack of leadership and foresight on long term              • Getting to and from mainland
     planning for the city                                    • Hassle getting off the island
 • Lack of regional co-ordination of emergency and            • High humidity and winds
     police services                                          • I'm stuck on an island if the ferries are full or it's
 • Lack of up-to-date community plans                            past 10pm
 • Lack of vision and planning by City                        • Island isolation
 • Money spent does not relate to cost benefit - e.g.         • Isolated from the mainland
     placement of bus shelters, traffic calming               • Isolation from Mainland/need to travel
 • Money spent on new arena                                   • It is far from Powell River where I'd like to travel
 • No apparent city plan to update infrastructure                to more often
 • No bylaw enforcement                                       • It's on an island and it's difficult to get off
 • No recycling bins anywhere downtown, only                  • Lot of travel
     garbage bins                                             • No snow
 • Noise bylaw doesn't work, particularly                     • November 1st - February 28th
     construction near Gorge Hospital                         • Rain (3)
 • Not following up on building code violations               • Rains too much
 • Planning dept. resistance to change                        • The climate (winter-rain)
 • Poor community plan especially re B&B                      • The thought of an earthquake
     enforcement of regulations in residential areas
                                                              • Traveling to the mainland
 • Poorly managed City, too heavy in bureaucracy
                                                              • Trying to get off the island
 • Property taxes out of line with what we receive
                                                              • Weather (too windy)
 • Small, different municipalities not cooperating
                                                              • Wind (2)
 • Smoking bylaws (2)
                                                              • Wind - but it keeps our air fresh
 • Some of the politics (arena fiasco, Beacon Hill)
                                                              • Winter
 • Taxes
                                                              • Winter weather
 • Taxes are high
 • Taxes tied to property value - property value rises
     significantly so do taxes, but costs do not             Lack of Programs/Services for Street Population
 • The City would rather spend money on arenas than          (3%)
     deal with poverty and homelessness                       • Appalling services for the poor, e.g. affordable
 • The lack of caring for environment by public                  housing
     workers                                                  • Gap between rich and poor
 • The lack of planning for things in the future -            • Homeless need more affordable housing
     sewage outfall, transit needs, too small a new arena     • Homelessness not being adequately addressed
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 111
•   How little we do for "street people"                   •   Character of city being sold off to and destroyed
•   Huge gap between very rich and very poor                   by, the highest bidder
•   I give what I can, but there needs to be a solution    •   Development pressure in communities - hit and
    to this downtown concern                                   run developers
•   Inadequate facilities for homeless / drug addicted /   •   Excessive growth
    mentally ill                                           •   Expansion
•   Lack of a comprehensive social and health plan for     •   Getting busier
    the people living on the street in the downtown        •   Getting overcrowded
    core - Three Pillars approach                          •   Growing height of high-rises
•   Lack of accommodations and support for                 •   Imbalance of rentals to ownership in some areas:
    panhandlers - negative comments by tourists                too many rentals
•   Lack of affordable housing or accommodations for       •   Increasing number of rental suites!!
    poor people                                            •   Increasing population density
•   Lack of a long term solutions to detoxing,             •   Its downtown overrun with concrete towers
    homelessness                                           •   Lack of architectural integrity in new apartment
•   Lack of attention to social causes, especially             buildings
    homelessness                                           •   "Mainland mentality" development
•   Lack of effective help for poor and homeless           •   No energy efficient upgrades to existing or new,
•   Lack of low income housing (2)                             rental housing
•   Lack of planning to address increased                  •   Political unwillingness to curb growth
    homelessness and drug addiction issues                 •   Rapidly expanding
•   Lack of proper housing facilities for street people    •   Small lot sizes
•   Lack of resources for impoverished people              •   The apparent drive toward construction of more
•   Lack of resources for marginalized folks -                 and more high rise buildings and mega projects
    counselling, housing, etc.                             •   The increased pressure on public space for
•   Lack of support for the young and the poor                 commercial purpose
•   Limited social programs (self-help groups and          •   The over-building downtown
    treatment centres)                                     •   Too crowded
•   Little amount of services for homeless/addicted,       •   Too many high rise buildings going up in past
    etc.                                                       couple of years
•   No place for homeless people                           •   Too many high-rises - to keep our city of Victoria
•   Not enough attention to needs of poor people               we now have as many as we can handle
•   Not enough co-op housing                               •   Too many people
•   Reputation-slow in social progress                     •   Too many people found it
•   Social issues must not be ignored - we can             •   Too much growth (developers) / too little
    responsibly be a community for all                         infrastructure updates
•   The lack of implementation of programs / ideas to      •   Unrestricted apartment growth
    deal with the homeless reality                         •   Urban sprawl
•   The number of homeless, and situation not being
    addressed adequately
•   The number of people in need who are not looked        Amenities & Services (3%)
    after                                                   • Bad customer service
                                                            • Bars close at 2am (and everything else as well)
                                                            • Can't find suitable exercise programme close-by
Growth & Development (3%)                                   • Casino (bingo halls)
 • Absence of architectural vision or overview:             • Coffee shops / restaurants not open much after 7
   development is haphazard                                   pm
 • All the condominiums and high-rises being built          • Downtown clubs/restaurants having to close early
 • Becoming a big city                                      • Health services
                                                            • Hopeless shopping opportunities
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 112
 •   How our health care on the island has been            •   Unfair parking tickets
     affected
 •   It lacks the services of larger cities
 •   Lack of good service                                 Sewage Treatment & Outfall (3%)
 •   Lack of quality accommodations                        • Dumping sewage into ocean, so much for being
 •   Lack of retail selection                                 environmentally sensitive
 •   Lack of shopping                                      • Horrible sewage treatment - 2nd and 3rd degree
 •   Less hospitals, doctors and nurses, long waits for       treatment required
     Emergency patients.                                   • I am concerned about the lack of sewage treatment
 •   Limited clothing shops                                • Knowing that it does not have adequate sewage
 •   Little choice in stores                                  treatment
 •   No washrooms at Central Park                          • Lack of a sewer treatment facility
 •   Not enough (free) services for new immigrants         • Lack of sewage treatment (3)
 •   Not enough good, visible shopping - other than        • No sewage treatment
     tourist stores                                        • No sewage treatment / gross water
 •   Not enough residential type shopping downtown -       • No sewage treatment facility
     too touristy                                          • No sewage treatment plant - but taxed for same
 •   Nowhere (hangout spot) really to go                   • Sewage being dumped in ocean
 •   Shopping                                              • Sewage dumping in ocean
 •   Shopping is limited, not enough choices               • Sewer - the sewer on 500 block Johnson Street
 •   Sometimes I have to travel to Vancouver to get           stinks all summer. Tourists say "oh, this street
     goods not offered on the island                          smells."
 •   Store hours                                           • Sewer being dumped in the ocean
 •   The uncaring service in restaurants                   • Sewer outfall
 •   Too few pubs                                          • The fact we dump millions of gallons of raw
                                                              sewage into Juan de Fuca Strait
                                                           • The lack of a sewage treatment centre
Parking (3%)                                               • The smell during summer months in Esquimalt -
 • Commissionaires                                            backed up sewer system
 • Congested parking downtown                              • The unethical dumping of raw sewage into the sea
 • Downtown parking (2)                                    • The waste disposal system
 • Expensive downtown parking                              • Toilets flushing into the Strait
 • Extremely difficult and expensive parking               • Untreated sewage being dumped in Strait of Juan
    downtown, usually use the Bay Centre parkade              de Fuca
 • Lack of parking                                         • Untreated sewage is pumped into the ocean
 • Lack of parking at Royal Jubilee Hospital               • We pump raw sewage into the ocean - very bad!!
 • Lack of parking space
 • Overzealous parking officials
 • Parking (3)                                            Arts, Culture & Entertainment (1%)
 • Parking - there's not enough                            • Access to cultural events is limited
 • Parking downtown (4)                                    • Culturally, not very diverse
 • Parking in downtown Victoria - tickets                  • English type of life, very few minority people
 • Parking lots                                            • Extreme lack of public art
 • Parking meters                                          • Has least complex for young people for
 • Parking or lack of it downtown                              entertaining and sports activities
 • Parking tickets                                         • Lack of advertising for community activities
 • Robbins parking                                         • Lack of cultural diversity
 • The lack of parking, especially in the downtown         • Lack of cultural diversity - very Caucasian
    area                                                   • Lack of diversity
 • Too much restrictive parking in residential areas       • Lack of interesting culture
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 113
 •   Lack of multiculturalism                               •   None come to mind
 •   Lack of significant arts support                       •   Not allowed having a small beach fire along Dallas
 •   Limited cultural exposure (mono ethnic)                    Road
 •   No viable cultural centre-Art Gallery/Theatre          •   Not much to do for 50+
 •   Not arts and culture centre - theatre, art gallery,    •   Nothing
     etc.                                                   •   Outdated / decaying infrastructure
 •   Not open enough to others                              •   Petty news reporting - agenda of bad news
 •   Racism                                                 •   Poor police response to these issues
 •   Selection process of public art                        •   Poor quality, outdated recreation facilities
 •   The lack of a proper arts centre                       •   Regional interference with local issues (un-voted)
                                                            •   Sports
                                                            •   The "sucking-up" to the U.S.
Other (5%)                                                  •   The fact that people can have chickens in their
 • A satisfied customer - I like everything about               backyard
    living in Victoria!                                     •   The hideous "Save-on-Foods" sign on the
 • Cautious approach in communication                           Memorial center arena
 • Complete lack of concern for human life by               •   The lack of police presence downtown
    transportation dept.                                    •   The negativism of the local media
 • Confusion / duplication of too many municipalities       •   The new arena
 • CRD                                                      •   The outward migration of families and the inward
 • Density creep = piecemeal approach to building               migration of seniors
 • Difficulty integrating                                   •   The polarity of the legislature
 • Dog by-laws                                              •   The politics
 • Failure of bakers to use unhydrogenated cooking          •   The quality of drinking water = poor
    oil                                                     •   The way "gifting" is done
 • Family court                                             •   Too lax with minority groups
 • Friends of Beacon Hill Park                              •   Union Jacks at City facilities
 • Friends of Beacon Hill Park taking over park and         •   Weather forecasting 90 percent wrong!
    preventing events like British Car Picnic, Canada       •   Yank Republicans immigrating
    Day Picnic, etc.
 • Having to deal with W.C.B.
 • I avoid the city core as much as I can - except         Question #5: Factors to Lack of Safety
    Chinatown
 • I can't say that-as I am 89 years old and this is my    and Security
    home
 • I have good neighbours-so what else do I want
                                                           Street Population (43%)
 • I think this is the best place to live
                                                            • A lot of drunk people
 • I truly can't think of anything!
                                                            • A lot of homeless people / drunks
 • I'm satisfied on the whole
                                                            • A lot of people walk by our house late at night.
 • Insane speed limits (30-40-50)
                                                                They are noisy and, I suspect, often drinking.
 • Lack of current, best practice water programs
                                                            • A lot of street people who are concentrated and
 • Lack of police in downtown during the day. They              erratic in behaviour
    are only there when called upon.
                                                            • A lot of transients
 • Lack of police visibility on streets to curb excess
                                                            • A lot of weirdoes
    speeding by cabs-would like to see return of photo
                                                            • About a year ago we stopped shopping
    radar
                                                                downtown…too many young kids
 • Like all of it
                                                            • Abundance of homeless drug addicts
 • NIMBY
                                                            • Aggressive panhandlers (4)
 • No fastball this year at Royal Athletic Park
 • No height restriction on trees in residential areas
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 114
•   Aggressive panhandlers, I never carry cash and I     •   Drunk people
    let them know                                        •   Drunk people and aggressive panhandlers
•   Aggressive panhandlers/street profile                •   Drunks at night
•   Aggressive panhandling                               •   Drunks on Wharf Street late at night
•   Aggressive street people                             •   Encouraging vagrants (run them out of town)
•   Aggressive street youth                              •   Frequent people casing the property for crimes of
•   Always being accosted for money and sworn at             opportunity
    when you don't give any                              •   Gang behaviour (not street people)
•   Antisocial behaviour                                 •   Gang violence in my neighbourhood
•   Areas in front of shelters (Pandora) with            •   Gangs - congregations of youths
    collections of people                                •   Gangs (4)
•   At night many people downtown and in my              •   Gangs and drugs
    neighbourhood don’t look or behave so nice           •   Gangs in Vic West
•   At night the downtown core is full of undesirable    •   Gangs of kids and young adults just hanging out
    people                                               •   Gangs of teens roaming streets at night especially
•   At times there are a lot of people gathering in          at night and weekends
    groups                                               •   Gangs of young teenagers are allowed to gather
•   Because of the number of strange people out there        and harass people/each other-where are the COPS?
•   Beggars - bylaws not enforced                        •   Goofy youth
•   Beggars, addicts and street people make me feel      •   Groups of homeless / panhandlers / youth
    uncomfortable                                            congregated in various locations
•   Being approached by homeless people                  •   Groups of homeless people
•   Big crowds of young people                           •   Groups of street people in downtown core
•   Characters roaming the streets                       •   Groups of teens hanging around street corners
•   Crazy crowd after bars                               •   Groups of young people openly smoking pot
•   Crowds loitering / partying                              congregated at the end of Johnson Street bridge
•   Crowds that swarm around you                         •   Hassles are potential
•   Dangerous people needing money may operate in        •   Have to walk by groups of teens and drug addicts
    concert                                              •   High number of homeless people living on the
•   Deserted areas or loitering                              streets
•   Desperate street people don't scare me personally,   •   High number of people living on the streets
    but I do feel they would steal from my property at   •   High vagrancy downtown
    any opportunity.                                     •   Homeless
•   Desperation of people who have addictions or are     •   Homeless / beggars
    hungry                                               •   Homeless and drug -influenced on streets and in
•   Don't go out at night because of the people around       local park
•   Downtown - homeless people, gangs, etc. - very       •   Homeless and vagrants on the streets
    threatening                                          •   Homeless begging constantly
•   Downtown core completely changes after dark,         •   Homeless druggies
    many seedy types, lots of violence, and gangs        •   Homeless in garbage bins in back of building
    hanging out                                          •   Homeless people
•   Drug addicts downtown                                •   Homeless people / street beggars with attitude
•   Drug addicts hanging around an abandoned             •   Homeless people every corner
    property downtown                                    •   Homeless problems at night
•   Drug junkies that seem to come out at night          •   Homeless that are forceful in asking for handouts
•   Drug users in neighbourhood                          •   Homeless, mentally unstable / desperate people
•   Drugged up, violent desperate junkies hanging            hanging around
    around                                               •   Homelessness right outside my door
•   Druggies (2)                                         •   I am afraid of the street people
•   Drunk and obvious drug addicts
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 115
•   I am usually with a friend and we are careful. I       •   Our neighbourhood has a few houses with young
    don't like all the people asking for money                 kids who party a lot
•   I feel safe for myself, but I have seen others         •   Panhandlers (5)
    intimidated by the homeless and panhandlers            •   Panhandlers / druggies
•   I only feel safe because I'm young. If I were 75       •   Panhandlers and squeegee kids are moving from
    walking downtown, I would feel very intimidated            City centre
    by street youth                                        •   Panhandlers are a concern to me at night
•   Inappropriate behaviour of the folks 'hanging out' -   •   Panhandlers very aggressive
    urinating on the street, arguing, etc.                 •   Panhandling, Victoria used to be a very safe place
•   Increasing number of drug addicts seen in area         •   People begging in the street
•   Insufficient care for mentally unstable /              •   People hanging around at night
    impoverished                                           •   People sleeping on the street
•   Intoxicated people                                     •   People stopping and asking for money
•   Junkies walking around town and by my house            •   Poverty
    asking for change                                      •   Prowling drunks
•   Kids on drugs                                          •   Psychos, deadbeats, druggies, etc.
•   Lack of diversity of ages of people out at night;      •   Pushy panhandlers after dark
    young / drinking / high / dealing / panhandling /      •   Roaming gangs
    homeless
                                                           •   Rough people show up at night. They could be
•   Lack of proper housing and social services                 people who play bogus games keeping other
•   Lack of safe injection site - it will curb violence,       awake.
    crime and keep an eye on them                          •   Rowdiness
•   Large number of homeless people                        •   Rowdy young people
•   Large number of street people / druggies               •   Rowdy youths on Douglas Street nearly knocked
•   Late at night I feel unsafe downtown (like after bar       me down
    close) mainly because there is such a presence of      •   Sad fact that there are undesirable and dangerous
    people who are messed up on drugs                          spots in downtown core
•   LAYABOUTS                                              •   Sadly, too many homeless and drug users
•   Loitering crowds                                       •   Seedy characters, otherwise not enough people
•   Lots of homeless people in our neighbourhood               around except when there's an event
•   Lots of vagrant people (homeless) outside of           •   Seeing street people who seem inebriated or strung
    strictly downtown core lately - that's a huge              out on drugs, or beaten up
    concern because it means the number of homeless        •   Shady people who live in and near my apartment
    is increasing                                              building
•   Many people living on the street makes me              •   So many crazy people downtown
    nervous                                                •   Social problems - youth / poor
•   Media reports of unprovoked attacks by gangs of        •   Street people - drunks and goons downtown
    youths                                                 •   Street people (9)
•   More nervous than I used to be because of increase     •   Street people and druggies in my neighbourhood
    in the number of homeless people                       •   Street people are a threat, pimps, drug dealers, and
•   My niece from Toronto said she didn’t feel                 thieves abound this City. I don't go out at night
    comfortable at night because of type of in-groups      •   Street people being aggressive
    on the street
                                                           •   Street people in doorways and local parks
•   Night activities, street people panhandling                intoxicated
•   Not wishing to take the chance of being in the         •   Street people, drug culture
    wrong place at the wrong time, too many young
                                                           •   Street people/addicts
    gangs roaming the streets
                                                           •   Street youth and gangs and late night bar crowd
•   Number of panhandlers
                                                               make it unpleasant to walk downtown
•   Obvious mental illness in street persons - lead to
                                                           •   Teenagers under the age of 16
    unpredictable behaviour
                                                           •   The amount of transients due to our climate
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 116
•   The drug addicts                                      •   Unruly youths
•   The gangs and addicts. I feel safer on Yonge St. in   •   Unsavoury characters
    Toronto at night than would on Douglas                •   Unsavoury characters on the street
•   The large number of inebriated / high individuals     •   Vagrants
    hanging out                                           •   We live across from police shop and we have
•   The number of people that hangout on the streets -        crackheads everywhere
    asking for money, often drunk or high                 •   When waiting for the bus, the street people and
•   The number of street people panhandling                   teenagers make it unnerving
•   The number of street people seems to have             •   Work nights - get off when bars close - many
    increased of late                                         drunk people on streets
•   The number of vagrants and mental health people       •   Young people congregating downtown, getting
    on the street                                             drunk and looking for trouble
•   The number of wandering groups of youth               •   Young people drinking and partying downtown
•   The reports of gangs of youths attacking people       •   Young people in gangs downtown
•   The street people are somewhat scary and              •   Young people in groups
    abundant                                              •   Youth
•   There are some unsavoury characters downtown          •   Youth gangs
    (drug dealers, gang members)                          •   Youth vandalism
•   There are too many poor homeless people on the
    streets
•   There can be some aggressive street people            Crime & Unlawful Activities (31%)
•   Too many "groups" of people                            • Afraid of muggings, hassling, etc.
•   Too many aggressive beggars & groups of rowdies        • Alcohol (2)
•   Too many beggars / street people                       • Also cases of willful vandalism
•   Too many drug dealers / addicts / panhandlers          • Although I feel safe, our neighbourhood is now
•   Too many groups of kids wandering the streets             starting to see drug dealers and johns
•   Too many groups of loud young people                   • Amount of crime contributed by drugs and
•   Too many groups of young people hanging around            homelessness
    with no purpose                                        • As the street problems have escalated, so has
•   Too many homeless & street people                         property crimes
•   Too many homeless and mentally ill people              • Attacks on elderly
•   Too many itinerants                                    • Attempted previous burglary (window smashed)
•   Too many kids hanging in gangs who want to rob         • Because of the crystal meth problem, I expect
    you or want to beat you                                   there to be more violence
•   Too many menacing people hanging around                • Break-ins and theft of mail from boxes
    downtown blocking sidewalks                            • Break-ins in area, non incarceration by courts
•   Too many panhandlers                                   • Burglary has occurred
•   Too many sketchy people lingering around               • Constantly getting car broken into (13 times)
•   Too many street people (2)                             • Crime
•   Too many street people on drugs                        • Crime in our building - robberies
•   Too many street people panhandling - with pets         • Crimes in my neighbourhood seem frequent
•   Too many unknown quantities people-wise - afraid       • Criminals, drugs, the whole bunch
    of what desperate people are capable of                • Crystal meth - increase in drug use
•   Too many young people just roaming the streets         • Dealers asking if you want to buy drugs
•   Too many young people with no respect for others       • Drug / alcohol related people and activity
    or their property                                      • Drug abuse
•   Too many youths just hanging around                    • Drug addicts
•   Too much destitution and desperate people milling      • Drug addicts / dealers
    about                                                  • Drug addicts especially on Crystal Meth
•   Transients sleeping in park and beach                  • Drug associated crime
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 117
•   Drug culture                                          •   High usage of drugs and alcohol by people
•   Drug dealers                                              (especially at night, downtown)
•   Drug dealers and prostitutes in the Gorge East area   •   Home broken into last year, and friends home on
•   Drug dealers that are in the downtown area at night       Carroll Street broken into this year
•   Drug dealing                                          •   I admit that I feel "safety in numbers". If I am
•   Drug deals being made right out in the open at a          walking alone downtown, I feel nervous when
    bus stop                                                  passing dark areas or street people, or even when
•   Drug problem (2)                                          no one else is around. The threat of an attack is
•   Drug problem has increased                                always on mind.
•   Drug problem in neighbourhood                         •   I am elderly and vulnerable-there have been
•   Drug scene reputation                                     incidents against the elderly in my community
•   Drug transactions, people under the influence of      •   I am paranoid about home break-ins
    drugs or alcohol                                      •   I had an intruder in my home during the day
•   Drug use (2)                                          •   I had by home robbed at night while I slept
•   Drug use - I have had burglaries and have been        •   I have had my home broken into
    assaulted by a homeless person. I live right          •   I have had someone try to break into my house
    downtown.                                             •   I have just moved here and was told about cars on
•   Drug users                                                the street being broken into; neighbour had her
•   Drug users and fights close to my house and place         bike stolen from her backyard.
    of work                                               •   I live in a downtown condo which has had
•   Drug users everywhere, people are high and                numerous garage thefts
    unpredictable                                         •   I live off the Gorge in senior housing and we have
•   Druggies and homeless persons are canvassing and          had break-ins.
    casing our neighbourhoods - break-ins in our          •   I personally would not walk out at night - unsafe I
    problem area are rampant - both cars and homes            would say because of the people on drugs
•   Drugs (7)                                                 attacking elderly and stealing purses
•   Drunken / drugged violence at night time              •   I think most people would feel safer if marijuana
•   Drunkenness                                               (if not all drugs) were legalized
•   Experience with this problem - burglary in the        •   I walk home along the Vic West shoreline pathway
    neighbourhood                                             - at night or after dark I worry about the number of
                                                              people obviously dealing drugs or doing drugs
•   Fear of robbery
                                                              around the Johnson Street Bridge area. I feel less
•   Frequent calls to 911 over assaults
                                                              safe than I would like at these times.
•   Frequent drug incidents and prostitution issues
                                                          •   I was burglarized.
•   Generally good. Our car was broken into twice
                                                          •   I was chased on my bike downtown at night by
•   Had a bicycle stolen twice from my building
                                                              drunken men
•   Hard drug users walking around
                                                          •   Increase in addicts
•   Have been a victim of burglary
                                                          •   Increase in break-ins and car traffic in my
•   Have been broken into - car                               neighbourhood
•   Have been broken into 4 times                         •   Irrational behaviour of drug users
•   Have been told by police there have been many         •   It is easy for people to follow you to where you
    break-ins in this area                                    live
•   Have had break-ins in neighbouring house and          •   Large number of drug users
    laundry room
                                                          •   Lots of burglaries in store in neighbourhood
•   Have had car broken into several times
                                                          •   Lots of drugs / alcohol - stoned / drunk out in
•   Have had stolen car dropped in driveway                   Fernwood at night
•   Having first hand knowledge of crystal meth and       •   Lots of drugs and addicts
    knowing for a fact that the police aren't doing
                                                          •   Lots of petty crime in our neighbourhood
    much about it
                                                          •   Multiple vehicle break-ins at night on my street in
•   High drug use
                                                              Fairfield

__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 118
•   My building has been burglarized in the past year-      •   The drug scene
    not my unit                                             •   The greater possibility of being robbed
•   My car has been broken into three times within the      •   The increase in crimes, especially drug use and
    past two years                                              prostitution
•   My car has been broken into too many times              •   The number of apparent drug addicts
•   My friends have had their cars broken into while        •   The number of people taking drugs
    downtown at night                                       •   The street I live on is high walk traffic and we
•   My house was broken into 8 years ago                        have been broken into twice
•   My neighbour was accosted last night less than one      •   The violence reported in the news
    block from my home. I live one block from               •   Theft
    Government House and thought that this was a            •   There are a lot of fights and domestic disputes in
    safe middle class neighbourhood. No police                  my neighbourhood
    investigation yet.                                      •   There have been more break-ins lately in this area
•   My neighbours were burglarized last month               •   Things have been stolen from cars in our
•   My vehicle was broken into at the Yates St.                 neighbourhood
    parkade                                                 •   Three break-ins since January 1/05, twice into my
•   Needles found on our property                               car and once into my storage locker in a locked
•   Needles on ground in neighbourhood                          area!
•   Neighbourhood burglaries                                •   Too many drug dealers
•   Newspaper articles about b & e                          •   Too many drug users
•   No place to get help at night                           •   Too much alcohol and violence downtown
•   Number of burglaries, break-ins and amount of           •   Transients trespassing on our private property
    damage                                                      using it for a bathroom and sex trade
•   Number of vehicle and home break-ins in area            •   Vandalized vehicle (late night/ early morning)
•   Our apartment building lockers have been broken         •   Vehicle and garage broken into
    into, also cars in the parking lot                      •   Violence towards innocent bystanders, I have only
•   Our building has already been broken into before            seen it once, but read of it more often than it
•   Our car got broken into in our driveway twice               should be
•   Our car has been broken into on the street              •   Waiting alone at bus stop 10 pm, was approached
•   Our house has already been broken into                      by scruffy person face to face - scary
•   Our house was burglarized - police figured it was a     •   We had a break-in
    drug addict                                             •   We had a burglary 2 weeks ago
•   People engaging in illegal activities - drugs, theft,   •   We have been robbed 4 times
    domestic disputes                                       •   We have had numerous b & e in our building
•   People in our neighbourhood had their car stolen        •   We have had our cars broken into seven times in
•   Poor area, lots of break and enters of cars and             one year resulting in over $1200 in deductibles
    personal property stolen                                •   We have had property stolen from our home and
•   Probably would not have felt this way when I was            street
    younger                                                 •   We have personally confronted suspicious
•   Public visibility of drugs being purchased and              individuals on our property during the daytime
    injected on Victoria streets                                over 6 times in the last year and a half
•   Purse snatching                                         •   We live on Burnside Road E - presence of
•   Random pepper spray incidents                               prostitutes, drug dealers
•   Read and heard about neighbourhood burglary and         •   We now have a home alarm due to prior burglary
    violent crime                                           •   We were robbed
•   Rising crime
•   Seems with the rise of meth use, there is more
    random gang violence                                    Atmosphere & Lifestyle (8%)
•   Street drugs                                             • Being a senior citizen
•   The drug problem                                         • Being a single young woman
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 119
•   Big dogs lying in the street (pit bulls, etc.)         •   Unregulated residential homes turned into multi-
•   Closeness to Beacon Hill Park                              family, this results in (drugs, violence, noise) in
•   Feel very unsafe parking in the parkades at night,         the suburbs
    one idea might be to have security personnel           •   We have a methadone clinic in our neighbourhood
•   Fernwood is a bad area because of crack addicts,           -please move it
    etc.                                                   •   Wharf Street after 22:00
•   Gorge / Burnside area - too many single person
    welfare housing in our area - it needs to be shared
    around Victoria not concentrated in one area          Police Presence (8%)
•   Halfway house at the end of Carroll Street (Gorge      • Because of the lack of police on the beat
    side)                                                  • I don't see the number of patrol officers I used to
•   I do not feel safe alone                                   see
•   I do not go to town when it's dark                     • Insufficient police presence
•   I do not like parking my car downtown - it may be      • Lack of police
    broken into                                            • Lack of police on foot patrolling
•   I do not usually go out at night                       • Lack of police presence (3)
•   I don’t go downtown at night                           • Lack of police protection
•   I don't lock my door                                   • Lack of visibility of police (2)
•   I live in Fernwood, need I say anything more?          • Lack of visible police on the streets
•   I live just across the Johnson Bridge and I am very    • Lack of visible police presence
    unsure of walking the lower streets                    • Limited "visible" police presence
•   I never go downtown at night                           • Low profile of police - need more street / bike
•   I'm generally most cautious at night anywhere              police at night
•   Live close to Galloping Goose and Bamfield Park -      • No visible police presence
    lots of homeless around here                           • Not enough police
•   Live near high crime area                              • Not enough police in local streets
•   Media reports, experience / age                        • Not enough police on the streets
•   My ground-level suite is not burglar proof             • Not enough police patrolling
•   Not safe                                               • Not enough police patrolling at night
•   Not safe for children or elders                        • Not enough police presence
•   Offenders who go free                                  • Not enough police walking around to make me feel
•   Quiet streets (no one to witness any problems)             safe
•   Safety downtown                                        • Not enough quiet policeman around (on bike not
•   Some corners rough, but better than previously             cars with sirens…)
•   Some sort of drug / rehab corrections unit at the      • Not enough visible police
    end of the block                                       • Not much of a police presence
•   Surrounded by numerous emergency shelters / safe       • Not much police presence
    houses - homeless people being pushed out of           • Perception (reality?) downtown lacks policing
    downtown core and occupying our neighbourhood          • Police are not visual enough
•   That's life in the big city - population density,      • Police response time is very poor in non-
    restless youth                                             emergency situations
•   The decrease in "helpful" attitudes between people     • Police too busy to be responsive
•   The general atmosphere is one of "watch out…it's       • Poor policing - bad attitudes
    not safe"                                              • Ratio of visible police to drunks, homeless and
•   The more people on the streets the safer I feel            teens
•   The red zone. I have been downtown at night for        • Slow, rude police
    years                                                  • Small police presence
•   There is talk of break-ins in the area                 • The seeming lack of a police presence
•   Too much trouble                                       • There should be police officers walking downtown
•   Transition house across park                           • Too few police foot patrols
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 120
 •   Very little police appearance                         •   Too much traffic
                                                           •   Traffic

Lighting (3%)                                             Other (4%)
 • Badly lit streets                                       • A great police force
 • Lack of lighting / darkness                             • Absentee parenting, poor effort = poor results
 • Lack of street lighting on the Gorge strip              • Cops can be unfair and harsh
 • Lighting                                                • Electric wheel chairs that don't warn you they're
 • Lighting can be poor                                       coming behind you
 • Little lighting on street/sidewalk                      • I am a senior and I walk at night and feel safe
 • Need more street lights                                 • I am usually by myself
 • Not enough lights                                       • I live in a secure building and I feel James Bay is
 • Not enough streets lights                                  safe. And the city itself is safe.
 • Parkades are too dark                                   • I use a cane and most people give me a helping
 • Poor lighting                                              hand
 • Poor lighting on streets                                • Lots of space between houses and streets
 • Poorly lit streets                                      • My own gut instinct
 • Some of the streets aren't very well lit                • Never been troubled by anyone
 • The lighting of streets is very dim in our area         • News reports are a good warning
 • Too dark in a lot of places                             • News reports over recent years focus on a general
                                                              decline in law-abiding almost everywhere in these
                                                              times
Amenities & Services (2%)                                  • No activity
 • Bar patrons                                             • Paranoia in media
 • Excessive traffic at an all night convenience store     • Perception that many of those out late at night
   next door                                                  might break the law and cars out very late are
 • Intoxicated persons in vicinity of bars                    perceived to be driven by drunk or drugged drivers
 • Local pubs result in late night problems                • Publicity - media hype
 • Parkades                                                • So far it's safe
 • Rowdy night clubs                                       • Societal changes
 • Some of the motels on the Gorge house some very         • The lack of low cost shelters for the homeless
   undesirable characters                                  • Uneven sidewalks are more dangerous walking at
 • Stores that are closed in the evening but 7/11 and         night. My wife and I have each fallen, once
   that sort of store attract people in a state of drug       requiring ambulance to hospital for sutures
   induced or alcoholic state that can be a big            • Very good
   nuisance and sometime aggressive                        • When I use a bus, the bus driver makes sure I cross
 • The number of 24-hour opening of downtown                  the street before driving on
   stores
 • Too many convenience stores downtown - act as
   beacons for street people                              Question #7a: Like Most About
                                                          Downtown
Traffic & Transportation (1%)
 • Many people walking or driving on red lights;          Amenities & Services (22%)
    sometimes challenging your right on green.             • Access to services
 • No overnight bus service                                • Accessibility of shops
 • Parking is a challenge to find something near           • All amenities concentrated in one area
    where I am going
                                                           • All the different stores for shopping
 • Speed of cars
                                                           • Bay Centre
 • Too much fast and dangerous driving
                                                           • Boutiques
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 121
•   Boutiques and restaurants                          •   Shopping has expanded
•   Buildings, shops on Government                     •   Shopping, dining
•   Cafes                                              •   Shops - friendly shop keepers
•   Closeness of stores and movie theatres             •   Small independent stores
•   Dining                                             •   Small independent stores
•   Dining options                                     •   Small shops and restaurants
•   Easy ambience to shop                              •   Stores
•   Eaton centre                                       •   Stores and cafes
•   Fort Street antique shops                          •   Stores are in close proximity to each other
•   Go for lunch                                       •   Street market on Government
•   Good merchants                                     •   The Bay Center and Government Street shops
•   Good mix of dining, entertainment, shopping        •   The cute shops
•   Good restaurants                                   •   The different shops and services offered
•   Good restaurants/shops                             •   The interesting shops along Fort and Government
•   Good shops                                             Streets
•   Good shops, but the thought of parking keeps me    •   The mixture of shops, especially the ones that have
    away                                                   been here forever
•   Great businesses                                   •   The restaurants
•   Great place to shop and meet friends               •   The restaurants and shops
•   Great retail diversity in small proximity          •   The selection of bars and restaurants
•   Has almost everything you need                     •   The shopping
•   I like the open concept - being outside not in a   •   The shops
    mall                                               •   The shops and Chinatown
•   Interesting variety of shops                       •   The stores
•   Library is close by                                •   The variety of businesses, restaurants
•   Little local businesses                            •   The variety of shops
•   Little shops                                       •   The variety of shops, coffee houses
•   Local business, not big box chain stores           •   The variety of unique shops
•   Local businesses / shops - they belong here        •   There are still a few small non-chain businesses
•   Local merchants                                    •   Unique shops (4)
•   Lots of different options for eating               •   Unique small retail shops
•   Lots of good shopping                              •   Variation of shops
•   Lots of interesting stores                         •   Variety - small stores
•   Lots of nice shops and restaurants                 •   Variety in shops, restaurants and services
•   Lots of shops                                      •   Variety of boutiques
•   Lots of shops in a compact area                    •   Variety of dining and shopping outlets
•   Main library                                       •   Variety of dining venues
•   Mall                                               •   Variety of local (not chain store) businesses
•   My bank                                            •   Variety of restaurants
•   Nice shops                                         •   Variety of shopping experience
•   Nice shops, could be more                          •   Variety of shopping stores
•   Number of small, independent retailers             •   Variety of shops (7)
•   Quaint shops & friendly store owners               •   Variety of stores and restaurants (2)
•   Restaurant choices                                 •   Victoria has a uniqueness in the variety of small
•   Second hand stores                                     shops
•   Selection of shops                                 •   Walking and shopping
•   Shopping (7)                                       •   Wide range of amenities
•   Shopping - variety and quantity
•   Shopping and restaurants
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 122
Accessibility, Convenience & Mobility (19%)               •   Everything is close together so easy to go to
• Ability to walk the entire core area                        different shops
• Able to work / shop / do business in one area           •   Everything is downtown - so convenient
• Access to a variety of shopping and entertainment       •   Everything is handy, small scale
   venues at close proximity                              •   Everything is in walking distance (3)
• Access to everything                                    •   Everything is walking distance
• Accessibility (size)                                    •   Everything is within walking distance (2)
• Accessibility of major needs                            •   Good shopping, restaurants
• Availability of everything one needs                    •   How close everything is
• Availability, variety near where I live                 •   How close everything is - walking distance
• Being able to walk to everything                        •   How close things are to each other
• Businesses, entertainment, shopping and dining all      •   I can get a lot of odd jobs done in a short time /
   at one place                                               space
• Can walk the town area easily                           •   I can walk around easily
• Close proximity of all shopping, entertainment,         •   It's within walking distance
   dining, etc.                                           •   Layout
• Close proximity of businesses                           •   Most things within walking distance
• Close to home (2)                                       •   Not too big - everything within walking distance
• Close to home/work                                      •   Not too spread out - compact size
• Close to walking from my home                           •   One stop for views, food, entertainment, shopping
• Closeness of everything                                 •   Our interest are easily accessible
• Closeness to residence                                  •   Proximity of businesses and services
• Compact area - easy to walk around, especially          •   Proximity of everything
   with free Sunday parking in City parkades              •   Restaurants
• Compact walking distances, transit accessibility        •   Scale of old town and waterfront access
• Compact, everything within walking distance             •   Short walk to most things
• Compactness                                             •   Size - compact and walkable
• Convenience                                             •   Size - easy walking access to everything
• Convenient to my home                                   •   Size is small enough to be able to walk everywhere
• Convenient, compact (2)                                 •   Small - all shops and businesses are close by
• Ease and accessibility - not a glass high-rise tunnel   •   Small intimate scale
• Easy access (2)                                         •   Small scale
• Easy access for shopping, sightseeing - easy to get     •   Small, so relatively easy to get around, even by
   to on buses                                                walking
• Easy access to shops, dining, entertainment             •   Still small enough to walk from one end to other
• Easy accessibility to inner harbour                         end
• Easy accessible                                         •   Stores & banks easy to get to
• Easy to get around                                      •   That everything is a walkable distance (shopping,
• Easy to get around on foot                                  dining, etc.)
• Easy to get through                                     •   That I can run errands without having to run
• Easy to walk / cycle to destinations                        around town
• Easy to walk around                                     •   That I can walk around the beautiful inner harbour
• Easy to walk around downtown and see it all                 and the Songhees walkway
• Easy to walk around to get to destination               •   The downtown of the city is very well laid out and
• Easy walking access                                         I don't have far to walk
• Everything I need is downtown (2)                       •   The easy way to get around
• Everything is accessible in walking distance            •   The size - walkability
• Everything is close together                            •   The walkability
                                                          •   Very close, not much walking

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City of Victoria                                     2005 Citizen Survey Results 123
•   Very easy to walk around the downtown area         •   Market square
•   Very good access to everything                     •   Mostly attractive buildings
•   Walk to everything in the downtown                 •   No high rise towers
•   Walkability                                        •   No skyrises
•   Walkability - everything is close                  •   Old buildings
•   Walkable (2)                                       •   Old buildings - architecture
•   Walkable size                                      •   Old heritage buildings
•   Walkable, reasonable proximity of shopping,        •   Old historic buildings
    restaurants, etc.                                  •   Older buildings
•   Walking through it                                 •   Open spaces
•   You can walk anywhere                              •   Quaintness, old buildings, etc.
                                                       •   Relatively small (low) buildings
                                                       •   Retained heritage buildings
Architecture, Buildings, & Streetscapes (17%)          •   Small human scale, re: architecture
 • 19th century architecture                           •   Still a beautiful landscape
 • Architectural preservation                          •   The buildings / architecture
 • Architecture (7)                                    •   The charming early architecture
 • Architecture - unique businesses                    •   The harbour (2)
 • Area around harbour                                 •   The harbour and Empress area
 • Attractive harbour                                  •   The harbour area
 • Beautiful architecture                              •   The harbour's location
 • Beautiful heritage                                  •   The human scale - no mega projects
 • Buildings and architecture                          •   The inner harbour (2)
 • Centennial Square - particularly the garden         •   The inner harbour for its scenery
 • Charm of older architecture                         •   The lay-out and architecture
 • Chinatown (2)                                       •   The low height of most building - especially Old
 • Downtown itself                                         Town
 • Government Street                                   •   The old heritage building
 • Government Street & Inner Harbour                   •   The old style, heritage buildings
 • Harbour (3)                                         •   The resurrected architecture
 • Harbour - festivals, walks, etc.                    •   The signs telling you where things are
 • Harbour area (3)                                    •   Very few tall buildings
 • Heritage buildings (2)                              •   Victoria harbour location
 • Heritage buildings and public spaces - Bastion      •   Walking around the inner harbour
    Square, Broad Street, Chinatown and new loft       •   Waterfront and inner harbour (flowers, cleanliness,
    areas near Capital Iron                                etc.)
 • Historic buildings                                  •   Waterfront by Empress
 • Historic buildings - Fort and Government streets    •   Wide streets
 • Historic buildings and the harbour
 • Inner harbour (7)
 • Inner harbour - flowers, buskers, people-watching   Atmosphere & Lifestyle (16%)
 • Inner harbour (people watching)                      • Active, youthful
 • Inner harbour and old town                           • Ambience
 • Inner harbour, Empress Hotel, gardens, colourful     • Ambience of the inner harbour and Government
    and interesting, Bastion and Market Squares           Street
 • Interesting architecture                             • Atmosphere
 • Lamp posts                                           • Atmosphere (during the day) - tourists, etc.
 • Lovely harbour                                       • Attractive
 • Low buildings - no skyscrapers                       • Attractive and friendly

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City of Victoria                                     2005 Citizen Survey Results 124
•   Beauty                                                •   People
•   Being out amongst the biz                             •   "People" watching
•   Blocked off from traffic areas                        •   Picturesque
•   Buskers, harbour, ambience                            •   Pretty with beautiful architecture / stores / energy
•   Buskers, tourists, lively downtown atmosphere         •   See people going about
•   Character (3)                                         •   Size
•   Colourful characters                                  •   Slow pace, everyone smiles
•   Comfortable energy                                    •   Small town ambience
•   Comfortable feeling                                   •   Small town atmosphere
•   Cosmopolitan artistic feel too inner harbour          •   Small, compact
•   Delightful ambiance                                   •   So manageable and quaint
•   Energy - seeing and meeting tourists                  •   Summers - tourists (YES!) and the atmosphere
•   Especially during the day, Victoria's downtown is     •   The ambiance
    a safe and "warm" place to be                         •   The atmosphere - the old buildings, the harbour
•   Friendly people                                           front, etc.
•   Government Street - tourist atmosphere                •   The beauty
•   Heritage and cultural atmosphere                      •   The beauty - buildings, flowers, parks, ocean
•   How beautiful it has become                           •   The beauty and the harbour - very pretty
•   I enjoy the activity of downtown - tourists, etc.         downtown core
•   I just plain old like Victoria                        •   The beauty around the harbour area
•   I need 10 pages - people                              •   The diversity and people
•   Increased development - people living in city core    •   The downtown area
•   Inner harbour atmosphere                              •   The feel - heritage buildings, proximity,
•   It has character                                          walkability
•   It is attractive in most parts of the area            •   The presence of people
•   It is nice                                            •   The setting - being able to walk and listen to music
•   It is pleasant                                            at a festival and be by the harbour
•   It is unique                                          •   The vibrancy, especially during the summer
•   It’s a very beautiful city                            •   Tourists
•   It's a beautiful city                                 •   Unique character
•   It's fun                                              •   Uniqueness
•   It's quaintness - sense of history                    •   Vibrancy, atmosphere
•   It's small                                            •   Vitality
•   Little city atmosphere
•   Liveliness
•   Lots of activity                                     Flora, Greenspace & Parks (8%)
•   Lots of people                                       • Baskets
•   Lots of people and activity                          • Beautiful flower beds
•   Love the whole downtown atmosphere, flowers,         • Floral displays by City and businesses
    crowds, shops, fun                                   • Flower baskets (5)
•   Many people, shops                                   • Flower baskets / harbour
•   Nice looking                                         • Flower baskets and decorations
•   Not a mall                                           • Flowers (6)
•   Not as busy as Vancouver                             • Flowers everywhere
•   "Oldness"                                            • Greenery & flowers
•   Old town atmosphere                                  • Hanging baskets (4)
•   Old town feel                                        • Hanging baskets and small gardens
•   Pedestrian friendly and scenic                       • I like the trees and flowers in season
•   Pedestrian scale                                     • Landscaping

__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 125
•   Lots of business have flowers, etc. outside their       •   Lots to do and see
    place                                                   •   Lower causeway - buskers / free entertainment
•   Potted plants                                           •   Music festivals in summer
•   Summer flower pots                                      •   Something always going on-street performers
•   The arboreal setting of trees and flowers               •   Special events
•   The beautiful flower baskets                            •   Street performers on Government Street
•   The flower baskets                                      •   The buskers
•   The hanging baskets and decorations put up for          •   The large sidewalks and lots of activities for kids
    different seasons                                           and adults
•   The parks                                               •   The variety of things to see / do
•   The trees downtown                                      •   The waterfront's activities
•   The trees, hanging baskets                              •   Variety of activities
•   The use of hanging baskets                              •   Waterfront activities


Environment & Cleanliness (6%)                              Climate & Geography (3%)
 • Clean (10)                                                • A nice view of the downtown area
 • Clean and beautiful                                       • Attractiveness
 • Cleanliness (5)                                           • Beauty - harbour
 • General cleanliness                                       • Climate
 • Inner harbour clean                                       • Compact
 • It is clean (4)                                           • Compact size
 • It's usually fairly clean                                 • General beauty
 • Kept clean, tidy, attractive                              • It's compact
 • Scale and attention to cleanliness (lack of garbage,      • Near ocean
    etc.)                                                    • Proximity to the ocean
 • Sidewalks and streets clean from rubbish and glass        • Scenery (2)
 • Streets and sidewalks mostly kept clean                   • Scenery - inner harbour
 • Streets are usually clean and attractive                  • Scenery and water
 • The upkeep is good - streets appealing, parks and         • The waterfront
    plantings are beautiful                                  • Very attractive
 • Very clean                                                • Very picturesque
 • Well kept

                                                            Parking (2%)
Activities, Festivals & Special Events (5%)                  • Affordable parking
 • Activities                                                • Cheap parking in parkades
 • Activity                                                  • City parkades with one hour free parking
 • Crowds - activities in the streets, street performers,    • Compact size
     open markets, festivals                                 • Free meters on Sunday
 • Cultural events                                           • Free parking on Sundays (2)
 • Diverse community offerings                               • Parking
 • Entertainment (2)                                         • Parking is good and convenient
 • Events - wooden boats, blues bash                         • View Street Parkade
 • Every block is interesting - great variety of             • Well located and reasonably priced City
     activities                                                 parking (buildings)
 • Inner harbour entertainment
 • It provides many different activities
 • Loads of activities
 • Lots of interesting events
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 126
Other (2%)                                               •   Crowds of kids and others just hanging about
 • Abundance of transit                                  •   Derelicts taking over the streets
 • I no longer go into the downtown due to               •   Douglas Street kids outside Chapters, Bay Centre
    traffic                                              •   Drug addicts
 • I'm not a fan of the downtown area                    •   Drug addicts and panhandlers
 • No comments, satisfied                                •   Drug dealers / addicts / panhandlers
 • Not having to go too often                            •   Drug users
 • Police presence                                       •   Drug users / panhandlers on every corner
 • The beggars downtown                                  •   Drugs - panhandlers
 • Vagrants on the street                                •   Escalating homeless situation
                                                         •   Far too many street people
                                                         •   Gangs of kids, panhandlers, addicts & other
                                                             assorted riff-raff
Question #7b: Like Least About                           •   Getting asked for spare change
Downtown                                                 •   Groups forming on sidewalks
                                                         •   Homeless - Douglas Street
                                                         •   Homeless beggars and their dogs
Street Population (48%)
                                                         •   Homeless begging
 • A concern for the young people on the street that
                                                         •   Homeless humans asking for money
     with Vancouver and Victoria geographical position
                                                         •   Homeless panhandlers (2)
     (climate wise) in the winter would possibly
     increase numbers and I think your doing a great     •   Homeless people (2)
     job addressing these issues                         •   Homeless people with dogs
 • A safety concern of the area                          •   Homeless people, drug users, drunks
 • Aggressive begging                                    •   Homeless people, druggies
 • Aggressive street youth                               •   Homeless persons
 • Aggressive street youth / drugs                       •   Homeless sitting around
 • All the homeless                                      •   Homeless too many
 • All the people standing on the street asking for      •   Homelessness (2)
     money                                               •   Homelessness - can we fund more low income
 • As said, the presence of drug addicts. There's not        housing
     much help for them at present in Victoria.          •   Homelessness and addiction problems
 • Avoiding the youth and panhandlers in key areas       •   Hostile panhandlers
     of the downtown core                                •   I feel uncomfortable on the streets due to strange
 • Beggars (10)                                              looking people everywhere
 • Beggars / drug use                                    •   It's getting dirty and too many people-street-laying
 • Beggars / panhandlers                                     around the streets and I don't like the people
 • Begging                                                   begging for money. It's why I don't go downtown
                                                             anymore
 • Begging downtown
                                                         •   It's too crowded, young people gather in groups
 • Begging in the street
                                                             and it's hard to get by with a walker sometimes
 • Begging, drug use, etc.
                                                         •   Junkies
 • Being approached for money
                                                         •   Junkies and homeless people everywhere
 • Being asked for money
                                                         •   Loitering of groups of anti-social individuals
 • Being asked for money by panhandlers and then
                                                         •   Number of indigent people on the streets
     heckled
                                                         •   Number of panhandlers (2)
 • Being asked for money every 10 minutes by street
     people                                              •   Number of panhandlers especially the young kids-
                                                             it’s depressing
 • Being stopped by street people 2-3 times per block
     while walking                                       •   Number of street people with mental and drug
                                                             problems
 • Crazy people on streets
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 127
•   Pan handlers or smokers outside businesses          •   Street kids who panhandle aggressively
•   Pan handlers, street people, addicts                •   Street people (21)
•   Panhandlers (42)                                    •   Street people - beggars, not musicians
•   Panhandlers - kids more than adults                 •   Street people - homelessness - drugs, drunks
•   Panhandlers - my donations go to deserving          •   Street people and drunks
    charities                                           •   Street people and panhandlers
•   Panhandlers / drug addicts                          •   Street people asking me for money at every block
•   Panhandlers / street people, especially in groups   •   Street people at the Open Door hanging around
•   Panhandlers / street people                             outside. Could a facility with a courtyard be
•   Panhandlers and begging                                 available?
•   Panhandlers and street people                       •   Street people begging
•   Panhandlers and their like                          •   Street people everywhere
•   Panhandlers and yet some of them need to be there   •   Street people gathering in core
    to live so I don't want them to be removed. How I   •   Street people harassing us
    handle them, like it or not is up to me.            •   Street people just hanging around - drug dealers
•   Panhandlers on every corner                         •   Street people problems
•   Panhandlers on streets                              •   Street people, beggars
•   Panhandlers, drugs, feels unsafe                    •   Street people, homelessness
•   Panhandlers, street people with dogs                •   Street youth
•   Panhandlers, street persons                         •   Suspicious characters
•   Panhandling (2)                                     •   The amount of homeless people
•   Panhandling / drugs purchased                       •   The beggars (2)
•   Panhandling and street kids                         •   The drug addicts everywhere
•   Panhandling and the homeless                        •   The growing number of street people
•   Panhandling beggars                                 •   The homeless asking for money
•   Panhandling by those "not in need"                  •   The homeless people
•   People asking for money (2)                         •   The homelessness and begging / social issues
•   People asking for spare change                      •   The ignorant and rude street people (not all are this
•   People asking me for change                             way)
•   People begging                                      •   The many insults from beggars
•   People begging on the streets                       •   The number of homeless and drug addicted - they
•   People hanging around begging for money, etc.           need help!
•   People sitting against buildings                    •   The number of people asking for money some of
•   People sleeping on the street                           which are quite aggressive
•   Requests for "spare change"                         •   The number of people that hangout on the streets -
•   Rough night life                                        asking for money, often drunk or high
•   Rough scene at night                                •   The panhandlers (4)
•   Sad to see homeless people, everyone in Canada      •   The panhandlers - I'm tired of being asked
    should have a HOME!                                     everyday on my walk to work, coffee, lunch or on
•   Seedy drug users on Yates / Douglas                     my way home for money. That for the first time
•   Some of the people hanging out on the streets           one evening, early I saw someone shooting up in
    scare me                                                the walkway between Johnson and Yates - I found
•   Some street people are aggressive and rude              that disturbing
•   Squatters on sidewalks                              •   The panhandlers always asking for money - too
                                                            many, always around
•   Street beggars (2)
                                                        •   The panhandlers and drifters
•   Street beggars, drug addicts, "down and outs"
                                                        •   The panhandlers and the dilapidated appearance of
•   Street culture
                                                            Douglas Street
•   Street kids
                                                        •   The people sitting on the sidewalks and begging
•   Street kids and adults
                                                        •   The street people
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 128
•   The weirdoes and druggies hanging out in a 3          •   Overzealous commissionaires - parking
    block radius                                          •   Paid parking
•   There needs to be a solution for people begging on    •   Parking (37)
    the streets                                           •   Parking - as in lack of
•   Too many homeless on the streets                      •   Parking (I'm somewhat disabled though do not
•   Too many panhandlers and alcoholics                       have sticker)
•   Too many panhandlers in a five block area from        •   Parking availability (height)
    Broughton to Pandora                                  •   Parking commissionaires - green hornets
•   Too many people living/begging on streets             •   Parking difficulties
•   Too many people on the streets (Douglas - in front    •   Parking fees on Saturdays
    of Chapters area)                                     •   Parking is expensive
•   Too many people sitting around on the sidewalk        •   Parking is too congested
•   Too many street people (3)                            •   Parking is too expensive
•   Too many street people asking for money               •   Parking meters
•   Too many vagrants                                     •   Parking meters with overzealous, rude
•   Transients / panhandling and drug trade                   commissionaires
•   Transients especially Douglas between Fort and        •   Parking often not convenient
    Yates. Many between Shoppers Drug Mart and            •   Parking prices
    Chapters - using it for a bathroom                    •   Parking restrictions over done
•   Vagrants                                              •   Parking spaces
•   Vagrants on Douglas Street                            •   Parking tickets - too much money
•   Vagrants, beggars                                     •   Parking, expensive and not enough of it
•   Victoria seems to be overrun by beggars, street       •   parking, with exception of City parkades
    people and druggies….any downtown street you          •   Paying for parking
    tend to get hit up by panhandlers and beggars         •   Temporary parking problems
•   Young people swearing and fighting                    •   The money grab from parking meters / patrols and
•   Young people with dogs asking for money to eat            fines
•   Zones for street people, et. al.                      •   The tenacity of the parking ticket people
                                                          •   Very limited parking that is affordable, so I stay
                                                              away from downtown from May - Oct
Parking (16%)
 • Aggressive parking enforcement
 • Commissionaires waiting for meters to tick time       Atmosphere & Lifestyle (11%)
    away                                                  • All the empty stores
 • Cost of parking meters                                 • All the tourists in summer
 • Costs money for parking                                • Allowing buildings over 8-10 stories high in
 • Difficulties finding a parking spot close to             downtown core-ruins the sky line and that's one
    destination                                             thing that attracts tourism dollars and satisfaction
 • Difficulty parking                                       of us local people
 • Finding parking                                        • Big city problems
 • Hard to park cars                                      • Boarded up businesses on Douglas
 • Lack of adequate parking and too many                  • Businesses closed / boarded up
    commissionaires                                       • Closed shops, empty storefronts
 • Lack of parking (3)                                    • Closed store fronts
 • Meter men - the tenacious attitude of                  • Crowds (2)
    Commissionaires. I repeatedly see them marking        • Cyclists on the sidewalks
    tires at 8:45 am
                                                          • Dogs and their owners
 • No parking (2)
                                                          • Douglas and Johnson street corners
 • Not enough parking (2)
                                                          • Douglas and Pandora
 • Overzealous commissionaires
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City of Victoria                                     2005 Citizen Survey Results 129
•   Douglas street - empty stores
•   Douglas Street - fast food outlets, street people   Traffic (6%)
    asking for money                                     • Automobile traffic
•   Douglas Street needs a "facelift" at Yates Street    • Bad traffic light timing - stopping at every light on
•   Empty buildings                                         major streets
•   Empty store fronts (2)                               • Cars - should be car free
•   Empty stores                                         • Could be more vehicle-free areas / squares / parks /
•   Environment is sleazy - beggars and it feels run        green areas
    down                                                 • Douglas and Government in the downtown
•   Feel unsafe at night                                    represent a terrible compromise, too much traffic
•   Getting too busy and crowded                            for good fast access, too many pedestrians for
•   Getting way too crowded                                 traffic to flow
•   High rise condos increasing in number                • Driving-cyclists, pedi-cabs, horses
•   Lack of more outdoor entertainment using the         • Government Street should be traffic free
    harbour area                                         • Heavy vehicular traffic
•   Left-over, empty lots and parking lots               • Poor traffic management (traffic calming and
•   Many businesses empty                                   parking)
•   Many people and cars                                 • The horses in with traffic in Government Street
•   No public art                                        • There are too many cars downtown - Government
•   North of Pandora                                        Street should be pedestrian or bike only
•   Number of buskers around the inner harbour           • Too many cars (2)
•   Peddle cabs                                          • Too much traffic
•   Pedestrians' disregard for their own safety          • Traffic (14)
•   Poor architecture                                    • Traffic - I'm a cyclist
•   Riff raff                                            • Traffic congestion
•   Slow-moving crowds of tourists in summer             • Traffic flow during special events around
                                                            Legislature - Empress
•   So many able bodied men without jobs
                                                         • Traffic lights are not synchronized
•   Store closures on Douglas & Government
                                                         • Traffic of course
•   Tacky storefronts
•   Tacky tourism
•   That it becomes somewhat menacing after dark
                                                        Amenities & Services (5%
•   The areas around Wharf Street near Chinatown
                                                         • All the tourist shops
    and St. John's ambulance area on Pandora feel
                                                         • All the unsightly businesses on the Gorge
    unsafe a bit
                                                           Waterway. Take a look at the waterway in San
•   The atmosphere on Douglas Street
                                                           Antonio, Texas - entertainment, café's, etc.
•   The empty store fronts
                                                         • Early closing (5:00) merchants
•   The greedy size of some modern ugly and intrusive
                                                         • Early closings
    buildings
                                                         • Fast food outlets / cash-marts
•   The vacant buildings / store fronts
                                                         • Few good places to eat
•   Threatening atmosphere
                                                         • How early everything closes
•   Too many empty stores for rent
                                                         • I wish we had another department store
•   Too many people
                                                         • It shuts down at 5 pm
•   Too many vacant stores
                                                         • Lack of public phones
•   Tourist frenzy on Government Street and area
                                                         • Lack of public washrooms
•   Tourists
                                                         • Lack of shopping variety
•   Tourists, especially in summer months (too
                                                         • Lack of small interesting stores
    congested with pedicabs and horse carriages)
                                                         • No decent women's' stores - I do online instead
•   Vacant buildings
                                                         • No real place I like to hang out in
                                                         • Not enough "lovely" shops or quaint lunch
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 130
     restaurants                                          Crime & Unlawful Activities (3%
 •   not enough clothing stores (women)                    • Car break-ins in parkades
 •   Not enough good variety of shopping                   • Crime
 •   Not enough shopping                                   • Criminals, drugs, the whole bunch
 •   Restaurant                                            • Driving, bikes, street folk not following the
 •   Service in stores                                        lights and rules, always feel like you will be in
 •   Shops close too early on Friday evening                  an accident
 •   The Gap                                               • Drug dealers around the square
 •   The stores close too early                            • Drug dealers, panhandlers
 •   The variety of shopping and availability of public    • Drug dealing
     and government services                               • Drugs on the street
 •   Weekend markets                                       • Jaywalkers
                                                           • Open drug dealing (2)
                                                           • Spin off from drug activity / mentally ill
Environment & Cleanliness (5%)                                individuals
 • Alleyways and parkades that reek of urine               • The blatant sale of drugs on corner of Yates and
 • Dirt                                                       Douglas. It doesn't bother me, but it sure is a
 • Dirtiness - it's embarrassing to see what has              bad picture for tourists.
    happened to our downtown
 • Dirty
 • Dirty sidewalks                                        Roads & Streets (2%)
 • Dirty streets (2)                                       • Actual downtown sidewalks are in good shape,
 • Dirty streets - Douglas                                    but many perimeter streets are hazardous for
 • Dirty, four, peed on building                              walking because of concrete lifts or drops. I'm
                                                              surprised the City hasn't been sued. What is your
 • Douglas and Yates - needs facelift
                                                              policy? Do you work on a request system? -
 • Garbage and the smell of urine in alleyways and
                                                              south side of Humboldt along St Anne’s
    parkades
                                                           • Not cycle friendly at all
 • It is dirty
                                                           • One-way streets
 • Just keep it clean
                                                           • Overgrown shrubs impede walking on sidewalk
 • Lack of green space
                                                           • Predominance of cars/lack of bike facilities,
 • Litter
                                                              including covered bike parking
 • No recycling bins - only garbage bins
                                                           • Run-down shoulder areas
 • Noise and smell of aircraft
                                                           • Sidewalks - in some areas condition is very bad
 • Not enough safe green space                                (Douglas and Hillside). Curbs are quite a drop
 • Smell of urine / vomit                                     when in wheelchair or scooter
 • Streets not as clean as could be - litter, people       • Street lighting - globe lights, string lights
    loitering in certain areas                             • Street lights - Vancouver set-up cars before
 • The fact that, in summer especially, one can               pedestrians on advances left or right
    smell urine on many of the streets downtown.           • The sidewalks in places that make it difficult to
    Maybe we need access to more toilets where one            manoeuvre child's' stroller
    does not have to be a paying customer to use
                                                           • Unclean sidewalks
    them - or signs directing people to a public
    toilet.
 • The huge waterfront parking lot - ship's point         Police Presence (1%)
 • The litter                                              • Lack of police presence
 • The noise and car exhaust, buses, trucks, etc.          • Observing the failure of authorities to respond
 • The store fronts and sidewalks are very dirty               to people in need
                                                           • The lack of patrol police officers (on foot)
                                                           • The police force - they are criminal themselves

__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 131
Other (3%)                                             •   Affordable housing for everyone
 • Advertising and billboards                          •   Affordable housing for families
 • Bus stops for specific buses too far apart          •   Affordable housing for low income - any
 • Cost of gas                                             age
 • Everything else too expensive                       •   Affordable housing for middle class
 • I can't complain                                    •   Affordable housing for seniors
 • It's all fine                                       •   Affordable housing for the disabled - there
 • Lack luster "Crystal Pool"-great location-poor          aren't enough spaces or options
    facilities!!! Time for an update!!                 •   Affordable housing for the disadvantaged
 • Lack of bus service to Fernwood and James Bay       •   Affordable housing for the working single
 • Lack of money in my pocket                              parent
 • Lack of safe injection sites for junkies so their   •   Affordable housing for those in need
    needles don't end up in playground equipment in    •   Affordable housing for those of us who
    public parks                                           would like to live here reasonably
 • No help for poor                                    •   Affordable housing including community
 • Not being able to help those in need                    greenspace and play areas
 • Nothing                                             •   Affordable housing including low-income
 • Panhandlers                                             housing
 • People who put their feet on the bus' seats         •   Affordable housing is a big issue
 • Prices                                              •   Affordable housing options
 • The buses on Douglas Street                         •   Affordable housing projects
 • The lack of programs / support for people living    •   Affordable housing to get more street
    on the streets who suffer from addictions and          people off the street
    mental health issues                               •   Affordable housing, including poverty and
 • There isn't anything I dislike about it                 street people
                                                       •   Affordable housing, shelters for homeless
                                                           (2)
                                                       •   Affordable housing/creative housing
Question #12: Projects to Undertake                    •   Affordable housing; it would provide more
                                                           incentive for the economically
in the Next Five Years
                                                           disadvantaged to get jobs and live
                                                           comfortably
Affordable Housing & Shelters (23%)                    •   Affordable senior housing
 • Additional affordable housing for our               •   Build affordable housing
    poorest residents                                  •   Build affordable housing e.g. please do
 • Affordable                                              something about the number of people
                                                           living on the streets as an older person I am
 • Affordable community housing
                                                           too frightened to go downtown because of
 • Affordable downtown housing
                                                           the situation
 • Affordable family housing
                                                       •   Cheaper housing for people on disability
 • Affordable housing (133)
                                                       •   Create affordable housing downtown
 • Affordable housing - enough to
                                                       •   Create more homeless shelters
    automatically lower rent
                                                       •   Decent, safe, affordable housing
 • Affordable housing - incorporate pet
                                                       •   develop further low cost housing
    friendly housing
                                                       •   Develop more affordable housing. It is good
 • Affordable housing / emergency housing
                                                           this is distributed about the city and that the
 • Affordable housing and housing for "hard to
                                                           subsidized housing is not placed in ghettos.
    house" (e.g. Vancouver)
                                                       •   Development of housing
 • Affordable housing and shelters
 • Affordable housing for 55+ and low income
    families
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 132
•   Have the planning department work with          Sewage, Drainage & Water Systems (17%)
    developers for low income housing (or            • Addressing the sewage treatment / discharge issue
    affordable) supply land, provide incentives.     • Better sewage system (3)
    Currently this department has no serious         • City sewer (5)
    thoughts and provides nothing but red tape       • City sewer system progression
    towards this type of development.                • City sewer, drainage and water system
•   Home for poor                                       improvements
•   Homeless shelters (2)                            • City sewer, drainage and water systems (21)
•   Homeless shelters / housing                      • City sewer, drainage and water systems, if there is
•   Housing (4)                                         raw sewage in the ocean
•   Housing - people are left in their cars          • City sewer, drainage, clean water, etc.
    overnight, some walk around all night            • City sewer, etc.
•   Housing (low income, assisted living)            • City sewers drainage and water systems
•   Housing and other facilities for the             • City water and drainage, sewer
    homeless                                         • Clean up sewage treatment - awful
•   Housing etc. for homeless people                 • Clean up the sewage system-treated water (2)
•   Housing for homeless                             • Clean water
•   Housing for homeless people                      • Conclude decision on sewage treatment and
•   Housing for low income                              proceed if needed
•   Housing for street people - including more       • Deal with sewage
    shelters                                         • Developing an effective, environmentally sound
•   Housing for the poor (2)                            sewage treatment system
•   Housing for the unemployed                       • Do something about the no sewage treatment that's
•   Housing for women and children                      happening
•   Increase affordable housing (2)                  • Eliminating raw sewage disposal in local waters
•   Low cost housing                                 • Environmentally friendly sewage disposal system
•   Low income housing (3)                           • Give Victoria a proper sewage treatment system
•   More affordable housing (7)                      • Improved sewer
•   More affordable housing and harm                 • Improved sewer treatment
    reduction programs                               • Improving our sewage system so it does not go
•   More affordable housing for low income              untreated into the ocean - this is our number one
    residents                                           priority
•   More affordable, upgraded rental                 • Improving our sewage system so it does not go
    apartments - proactively prevent more               untreated into the ocean
    people becoming homeless                         • Increase water pressure in low pressure areas
•   More housing available for those on fixed        • Keep our water safe and drainage working
    incomes                                          • Keeping our water supply safe
•   People off the streets / youth hostels /         • Modern waste disposal system
    housing for the poor                             • New sewage disposal system
•   Safe, affordable, community oriented             • Primary and/or secondary waste treatment facility
    housing                                             (no more raw sewage into the ocean)
•   Senior housing                                   • Primary sewage treatment
•   Shelters and planning for the homeless           • Processing sewage before it enters the Strait!
•   Shelters for homeless                            • Proper / better sewage treatment
•   Shelters for the homeless to get them off the    • Proper disposal of sewage, not into the ocean
    streets                                          • Protection of watersheds
•   Shelters-keep homeless out of parks/streets      • Putting in a sewage treatment plant
•   Subsidized housing                               • Raw sewage treatment facility
•   Subsidized housing for 50-65 year olds           • Raw sewage treatment plant
•   Subsidized housing for low-income senior
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 133
•   Rehabilitate sewer and drainage collection system    •   To catch up with the world and build a sewage
•   Remove and treat contaminated storm water                treatment facility
•   Replace old water and sewer mains                    •   Treat sewage - no more raw sewage into the ocean
•   Responsible tertiary treatment of sewage             •   Treatment of sewage before it enters ocean
•   Secondary sewage treatment                           •   Treatment plant for sewage
•   Secondary sewage treatment using innovate small      •   Treatment plant for sewage off Clover Point
    local anaerobic plants (per Europe and Japan)        •   Underground / utility renewal
•   Sewage (3)                                           •   Update the sewer disposal outflow system. Our
•   Sewage - pollution into ocean needs to stop!             reputation is at high risk.
•   Sewage (over a planned program)                      •   Upgrade sewer system
•   Sewage / water treatment                             •   Upgrade waste water treatment - City of Victoria
•   Sewage collection                                        and City of Vancouver should meet the standards
•   Sewage concerns - more adequate facilities than          for dumping into Juan de Fuca Strait
    the ocean                                            •   Water / sewage disposal system
•   Sewage outfall - treated                             •   Water and sewage treatment plant - don't dump our
•   Sewage process for all Victoria waste, now being         waste into our ocean
    dumped into Juan de Fuca Strait                      •   Water system
•   Sewage system (3)                                    •   Water systems (3)
•   Sewage system cleaning                               •   Water treatment - no more ocean dumping
•   Sewage treatment (23)
•   Sewage treatment - tertiary, not just secondary -
    remove chemicals/metal                              Road and Traffic Calming & Streets (9%)
•   Sewage treatment facilities                          • Adopt the LED traffic light technology and
•   Sewage treatment facilities - no dumping sewage         remove unnecessary street lights
    into the ocean                                       • Better traffic control
•   Sewage treatment facility (2)                        • Bridge improvements / expansion Vic West to
•   Sewage treatment plant (12)                             downtown
•   Sewage treatment plant - no more dumping raw         • Build and restructure sidewalks for pedestrians:
    sewage                                                  that cars and trucks require ramps and cut entirely
•   Sewage treatment program                                across the sidewalk at every driveway and parking
•   Sewage treatment to get the sewage out of our           lot is the essence of stupidity. Have you not
    harbour                                                 noticed the mothers struggling to lift a
•   Sewage treatment-no more raw sewage into ocean          perambulator with baby over the toe catchers at
                                                            every crosswalk - have a LOOK.
•   Sewage/water systems
                                                         • Cease road and traffic calming and get on with
•   Sewer
                                                            moving traffic NOT hindering it
•   Sewer and storm drain update and repairs
                                                         • Cleaning up downtown sidewalks
•   Sewer system
                                                         • Continuation of upgrading our roads
•   Sewer system - no more outfall of raw sewage
                                                         • Co-ordinate the intersection lights. One red light
•   Sewer system upgrade
                                                            after the other on Blanshard and Cook - very
•   Sewer treatment (3)                                     frustrating. No wonder people run red lights -
•   Sewer treatment plant                                   waste of gas and cause of pollution.
•   Sewer upgrades                                       • Directing / diverting traffic away from core
•   Sewer, drainage and water systems (3)                   downtown blocks that are always packed during
•   Sewers                                                  lunch-hour
•   Sewers (not sewage plant)                            • Don't like the cement left turns on Shelbourne,
•   Stop pouring sewage into the sea                        prefer two lanes
•   Storm water control and quality                      • Douglas one way/Blanshard one way
•   The development of a sewage disposal system          • Ease of travel by car - synchronize lights, remove
•   The sewer problem                                       bike lanes, widen streets

__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 134
•   Efficient lighting downtown                               •   Resurface often patched blacktop
•   Finish Chambers Street - sidewalk                         •   Road and traffic calming
•   Fixing streets & speed bumps                              •   Road and traffic calming - especially on Dallas and
•   Fort Street as a through street - keep it 2 lanes, and        Douglas after 11pm - much speeding is heard
    Bay Street - keep it open and the streets leading to      •   Road and traffic calming, without closing roads
    Hospital - Haultain, Denman                                   e.g. Jubilee district
•   Improve traffic flow - more one way streets               •   Road construction
•   Improve traffic flow to and from James Bay area           •   Road maintenance
•   Improved roads                                            •   Road rebuilding (from the base up)
•   Improving parking access - keeping it inexpensive         •   Road re-opening in Jubilee neighbourhood
    and readily available                                     •   Road repair
•   Infrastructure (2)                                        •   Road repair (not patchwork)
•   Infrastructure maintenance                                •   Road traffic calming
•   Install small traffic lights at pedestrian crossings -    •   Road upgrades
    people seem to think Victoria is a theme park             •   Roads (4)
•   Maintenance of streets and boulevards (especially         •   Roads - paving, etc.
    putting in flashing lights at crosswalks for              •   Roads and residential sidewalks
    pedestrians to push a button)                             •   Roads and traffic calming (4)
•   Making more parking spaces                                •   Roads and traffic calming - speed bumps
•   Making part of Fort Street one lane??? I question         •   Roads and traffic calming with road signs on every
    the sanity of this!                                           corner
•   No road in Victoria should have more than one             •   Roads and traffic speed humps
    lane of car traffic in either direction - let's be bold   •   Roads in older parts of Victoria
    and truly support sustainable development.                •   Roads, traffic calming
•   One way traffic lanes in the downtown area                •   Sidewalk in front of the Clipper and Coho Docks
•   Permanently repair roads / sidewalks at View and          •   Sidewalks - bricks
    Vancouver Streets
                                                              •   Slow down traffic on Cedar Hill and Haultain
•   Quadra and Burdett Ave (north) uneven sidewalks
                                                              •   Smoother traffic flow
    in front of church. Should be marked, have fallen
                                                              •   Street lighting
    myself. Also pay attention to potholes, etc.
                                                              •   Street lights on both sides
•   Quick ways out of town in case of an emergency
                                                              •   Street signs
•   Regular road-side clean-ups
                                                              •   Synchronized traffic lights
•   Related infrastructure
                                                              •   Synchronize traffic lights to keep traffic moving
•   Remove or do not put up any more speed bumps
                                                                  during rush hours
    and other traffic calming things in the Oaklands
                                                              •   Take out all roundabouts
    and Jubilee areas
                                                              •   To make some new route up island that is not
•   Remove round-abouts in streets
                                                                  through Goldstream
•   Remove traffic calming hazards and closed roads
                                                              •   Traffic calming
•   Renewal of roads
                                                              •   Traffic calming in small neighbourhoods
•   Re-open the unnecessary closing of streets in the
                                                              •   Traffic control (2)
    Fernwood / Jubilee areas in the name of traffic
    calming                                                   •   Traffic management
•   Repair roads smoothly                                     •   Twin Bay Street Bridge
•   Repairing streets - too many side streets (roads) in      •   Twin Johnson Street Bridge
    poor condition                                            •   Upgrade of uneven sidewalks in downtown area
•   Repaving all the very bumpy roads in the Bay /            •   Widen Bay Street and bridge to support traffic
    Haultain / Cedar Hill areas
•   Restructure roads to welcome and accommodate
    current and expanding traffic - not slowing down
    and restricting - causing road rage
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 135
Bicycle/Pedestrian Infrastructure (5%)                   Environmental Protection & Enhancement (5%)
 • A new bicycle route                                    • Air care
 • Better bike commuter lanes                             • City wide composting facility (like Toronto,
 • Better road / bicycle infrastructure                      Halifax, Charlottetown)
 • Bicycle / pedestrian infrastructure (12)               • Commitment to Municipal buildings being LEED
 • Bicycle / pedestrian infrastructure (bike lanes,          (Leadership in Energy and Environmental Design)
    paths, greenways)                                        certified
 • Bicycle and pedestrian infrastructure                  • Comprehensive recycling services
 • Bicycle and pedestrian paths / lanes                   • Environment
 • Bicycle infrastructure - more bike lanes               • Environment protection and enhancement
 • Bicycle paths                                          • Environmental (2)
 • Bicycle/pedestrian infrastructure                      • Environmental control on the streets
 • Bike / pedestrian infrastructure                       • Environmental enhancement
 • Bike lanes (4)                                         • Environmental issues
 • Bike lanes - get the bikes out of the car lanes        • Environmental protection (18)
 • Bike lanes on all major arteries                       • Environmental protection - emissions testing on
 • Bike lanes, keep up the good work, love Fort St.          cars
    now. Traffic has not backed up or slowed down to      • Environmental protection and enhancement (9)
    a crawl as some have complained                       • Gypsy moth problem
 • Bike lanes-get bikes out of traffic                    • Initiatives to get people using public transportation
 • Bike paths                                                / cycling - higher taxes for driving, etc.
 • Bike pathways                                          • More control on pollution in the inner harbour -
 • Bike pathways and enforcement of usage                    air, etc.
 • Continue to improve and expand bicycle road            • More recycling bins around city
    access                                                • Promoting other modes of transportation besides
 • Continue with bike/pedestrian infrastructure              cars
 • Continued work on bicycle paths                        • Protecting our city from environmental damage -
 • Cycling and pedestrian paths - widen Galloping            look for greener options
    Goose, close Government Street to cars between        • Raising awareness about ocean health & protection
    Wharf & Yates                                         • Stricter environmental enforcement of codes
 • Fix / repair portion of Songhees / Westsong that
    has been closed
 • I have a scooter and the sidewalks we have to drive   Social Programs/Services for Streetpeople (5%)
    on are very bad and the curbs are not for scooter,    • Address the health and social needs of people
    or wheelchair or walkers.                                 living on the streets
 • Improve bicycle / pedestrian infrastructure            • Alternatives for street people
 • Improve bike lanes within City                         • Assist homeless programs most effectively
 • Increase bicycle paths                                 • Better community development programs that
 • Make it easier to bike and walk                            house and help homeless get on their feet, while
 • More bicycle paths                                         cleaning out the downtown core
 • More bike lanes (4)                                    • Better programs (back to work) for the homeless
 • More streets with bike lanes                               (support systems)
 • Reduce space devoted to cars and redirect to           • Care for homeless - housing, medical, and training
    pedestrians - by removing utility poles from              to find work
    sidewalks; boulevards behind sidewalks; and           • Care of our youth - long range - jobs, not drugs
    cyclists - by creating space on the roadway,          • Control of drug use and needles in downtown
    providing covered bike parking                        • Drug addiction centers
 • Walkway repairs and maintenance                        • Drug rehab
 • Westsong way repair - bridge                           • Drug rehabilitation
                                                          • Enhancing the social programs for at risk youth
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 136
•   Facilities for the homeless                                •   Street people centers to help them get jobs and
•   Find a way to eliminate street beggars                         education
•   Finding a solution for homeless situation - it is          •   Street people/drug use problem
    escalating                                                 •   The homeless - drug problem
•   Food bank                                                  •   Treatment and outreach facilities for addicted and
•   Get homeless off street - mental health and drug               disadvantaged
    programs                                                   •   With the province, group homes for mentally ill so
•   Get homeless out of residential neighbourhoods                 they are not homeless
•   Get rid of panhandlers and street people                   •   Youth development strategy - similar to Saanich
•   Get these street people off the streets
•   Getting / keeping people and drugs off the street
•   Getting more medical help for mentally ill,               Arts/Cultural Facilities & Events (4%)
    including addictions                                       • A new art gallery space - downtown
•   Getting street people off the streets                      • A proper symphony building
•   Greater availability of beds for homeless persons          • Art gallery (2)
•   Help for mentally ill on the streets. I suspect many       • Arts / cultural facilities
    if not most of our street people are mentally ill.         • Arts / culture center
    Fifteen or twenty years ago they would have been           • Arts and Cultural Centre
    in facilities. That's not the solution either, but they    • Arts and cultural centre - proper art gallery and
    need attention.                                                theatre
•   Help street kids                                           • Arts and cultural facilities (2)
•   Helping drug (crystal meth) addicts                        • Arts and cultural facility
•   Helping get homeless homes and activities -                • Arts and cultural festivals
    NOTHING is as important to our city.                       • Arts and cultural projects at an affordable cost
•   Homeless help and assistance                               • Arts and culture (2)
•   Housing, addiction rehab, health services for street       • Arts centre for locals and tourists
    people                                                     • Arts centre, preferably harbour side
•   Improved guidance for street youth                         • Arts centre combo downtown - library, art gallery,
•   Indoor facility for sex trade workers                          theatre
•   Make downtown Victoria a safe place to come at             • Arts concert hall
    night                                                      • Arts/performance centre for professionals and
•   Making downtown safer at night                                 community groups
•   More detox programs/houses                                 • Build an arts facility
•   More facilities for the mentally impaired street           • Cultural facilities
    people                                                     • Developing a good waterfront festival facility
•   More programs and treatment centres for street             • Downtown art gallery
    people                                                     • Encouraging arts by creating desired atmosphere -
•   More programs for kids on the streets                          venues, hang out spots
•   More treatment facilities for mentally ill -               • Improve library service and programs
    including addicts                                          • Invest in bringing in world class art and cultural
•   Moving out panhandlers from downtown and busy                  acts
    intersections (Cook and Pandora)                           • Library / art gallery
•   Place for those without a place to sleep                   • Make Victoria an Arts destination for tourists and
•   Provide for the homeless                                       support local artisans
•   Red zone to draw 'illegal' or sketchy activities into      • More sites/projects to incorporate into museums
    a controlled area outside of downtown core                 • New arts center
•   Reduce panhandlers, drug users and drunks in               • New cultural facilities - opera house, art gallery,
    neighbourhood parks and alleys                                 library
•   Safe injection sites                                       • New facility for the arts - smaller venues for
                                                                   community theatre
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 137
 •   New performing arts center                             •   Revitalize old empty buildings downtown and
 •   New sites for art gallery                                  encourage use of empty second and third stories
 •   New theatre at Ship Point                              •   Revitalize old Hudson's Bay building into library,
 •   Opera house                                                shops, cafes, & arts & recreation
 •   Performing arts (replace or upgrade Royal)             •   Some of the buildings are not nice to work in
 •   Public art (2)                                         •   To finish the buildings on all the water front near
 •   Use some of the land south of Johnson Bridge for           Save-on-Foods up to Johnson bridge
     cultural expansions-theatre, art museum

                                                           Downtown Beautification & Revitalization (4%)
Buildings (4%)                                              • Beautification
 • A new central library!                                   • Beautification and revitalization (8)
 • Central library                                          • Beautification and revitalization of downtown
 • City buildings and related infrastructure (4)              especially Douglas Street
 • City Hall and vicinity                                   • Beautification of Douglas and Pandora
 • Convention centre                                        • Beautification, revitalization
 • Crystal Gardens upgrading                                • City beautification
 • Do something with old Bay building                       • Clean up Beacon Hill Park forest of drugs /
 • Downtown new larger library                                prostitution
 • Expand Conference Centre                                 • Clean up downtown
 • Food/restaurant/hotels                                   • Clean up industrial area around Bridge Street -
 • Get library established in space that has flexibility      Rock Bay
     for further growth                                     • Clean up the graffiti and downtown
 • Have more space to eat outdoors                          • Clean up the streets
 • Improvements to buildings in area of Store Street -      • Clean-up downtown
     Tyee Street                                            • Complete clean up of the downtown (Douglas
 • Keep building big buildings downtown (fill vacant          Street)
     lots)                                                  • Conservation and conversion of the city's
 • Library                                                    downtown buildings and business core
 • Library (Bay building)                                   • Continue the beautification and revitalization
 • Making the malls bigger                                  • Development of downtown
 • Malls                                                    • Downtown parkade
 • Massive mall to match the one in Edmonton                • Encourage downtown shopping. revitalization
 • Move library to larger site, i.e. The Bay                • Enhance what has been started 500 & 600 blocks
 • Move public library to accessible location along           Herald St going South to Bellville, it's a very
     with other services                                      beautiful shopping area mixed in with great
 • New downtown library - still like the Bay Building         buildings and views
     option, lots of complementary uses for the             • I feel the City has not done any beautification to
     remaining space                                          the Vic West area – Craigflower Road (e.g. blvds
 • New job facilities to teach computers                      and street enhancement). Perhaps like Tolmie
                                                              Street that had its street redone last year with
 • New library (2)
                                                              planted boulevards and proper parking areas. City
 • New library building
                                                              of Victoria needs to remember Vic West is part of
 • New library space - currently requires support
                                                              its jurisdiction!!!
     from the region, not just Victoria
                                                            • Maintenance of beautification and revitalization
 • Old Bay building - make it something other than
                                                            • Ogden Point businesses
     an empty building
                                                            • Revitalization
 • Replace downtown library with new library
                                                            • Revitalization of the downtown area
     complex / community centre - like The
     Roundhouse in Vancouver                                • Revitalize downtown
                                                            • Revitalize downtown - get souvenir stores out
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 138
 •   Revitalize downtown and have people live                •   More emphasis on scenic beauty
     downtown                                                •   Plans for inner and outer harbour - Ogden Point
 •   Revitalize downtown core                                    beautification
 •   Revitalizing downtown                                   •   Revitalize harbour front
 •   Rock Bay                                                •   Upgrade Dallas Road area with picnic tables, bbq,
 •   Tax shifting so that derelict buildings are used and        and fire pits or gardens
     parking lots transformed into people spaces             •   Upgrading inner harbour
 •   The clean-up of our downtown core - transients          •   Waterfront walkway
 •   Work hard on cleaning up the city downtown area,
     by cleaning up the old buildings, no more soul
     point                                                  Parks & Walkways (4%)
                                                             • Acquire further parkland
                                                             • Buy land for parks
Harbour & Waterways (4%)                                     • Chip Trail for walking in Topaz Park
 • Beautification and revitalization - downtown              • Cleaning up Beacon Hill Park! Park workers will
    waterfront                                                  not pick up drug paraphernalia – needles/ water
 • Beautify Gorge Waterway                                      containers/condom wrappers, etc!!! I’ve take it
 • Beautify the Gorge Waterway                                  upon myself to clean up when I can. Just 50 ft.
 • Bellview St. harbour side upgrading for ships                away from the children’s park is where I pick up
 • Bellville St Coho docking facility                           over 30 used needles every morning! I’ve even
 • Build a "seawall" to mirror the one in Vancouver             been kicked out of the park for gathering this up.
 • Clean up area where the cruise ships arrive and the          The Parks guys sure like complaining about the
    clipper                                                     problem, but don’t do anything about it.
 • Clean up inner harbour to boost tourism - make it         • Expand CRD open space
    more useful / accessible                                 • Green neighbourhoods
 • Clean up the inner harbour                                • Greenways
 • Clean up the waterways so the beaches can be used         • Improve and maintain parks
    for swimming                                             • Improve Galloping Goose connections in the city
 • Dallas Rd sea-wall                                           because where it meets Johnson Street bridge, it's a
 • Develop Ogden Point for community and other                  mess.
    stakeholders                                             • Improve lighting in City parks
 • Dock yard settlement, shipyard                            • Keep and maintain Royal Athletic Park, Central
 • Enhancement of Coho area                                     Park, Crystal Pool and Beacon Hill Park so
 • Establishing walkways and connections to the                 everyone can continue to enjoy them
    waterfront                                               • Maintain / create parks / environment
 • Expand city waterfront open space                         • Make parks / public areas more dog friendly
 • Extending inner harbour walkways and bike paths           • More green spaces
                                                             • More greenways
 • Good planning of use of land along the harbour
                                                             • More off leash dog parks
 • Gorge Waterway
                                                             • More pocket parks / play lots in densely populated
 • Harbour development (2)                                      residential areas
 • Harbour revitalization                                    • Park space
 • Improve Ogden (fence the breakwater)                      • Parks (2)
 • Improve Ships Point for use during festivals              • Parks and walkways (10)
 • Improve the inner harbour                                 • Protecting and enhancing parks, etc.
 • Improving waterfront areas - Ogden Point and              • Two new walkways
    Coho docks in Belleville
                                                             • Walking trails
 • Inner harbour beautification - remove Undersea
                                                             • Walkways
    Gardens, etc.
                                                             • Water the boulevards
 • Inner harbour improvements

__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 139
Recreation & Community Facilities (4%)                     Transportation (3%)
 • Also arena desperately needs a railing down steps        • A transportation system consistent with increasing
    in the arena                                               density of Victoria and GVRD
 • Arena development                                        • Alternative transportation initiatives (parking
 • Cheaper recreational services                               provisions)
 • Crystal Pool                                             • Better access to the city from mainland
 • Fernwood Community Association building                  • Better public transportation (more buses)
    restored                                                • Better roads / public transit for commuters if they
 • Find a creative way to knit the community centres           have to move to afford a house
    together while developing a sustainable recreation      • Better terminal for U.S. visitors
    plan for the city                                       • Better transportation
 • Finish dealings with stadium                             • Designated transit only traffic lanes - Hillside -
 • Finish the "Save-on-foods" Memorial Centre                  Bellville
 • Finish the new arena                                     • Develop a modern transportation system
 • Finishing the arena                                      • Easier bus travel - more routes connecting major
 • Get a bowling center for seniors and youth - very           areas such as Tillicum and Carey, among others
    important                                               • Encouraging electric vehicles
 • Improved / new recreation and community centres          • High-speed transit between western communities
    (i.e. Crystal Pool)                                        and Victoria
 • Maintain community recreation and other facilities       • Improve transit to Langford, Colwood, Saanich,
    (do not centralize)                                        Sidney
 • More recreation centres for youth                        • Improved affordable public transportation (green)
 • Neighbourhood community facilities                       • Improved public transit
 • New recreation center / pool                             • Improved public transit - rapid transit
 • Performance centre in the downtown area                  • Improvements to concentric ring roads joined by
 • Rec and community facilities                                crossing routes radiating out from downtown for
 • Recreation & community facilities                           bus routes or construction of similar routes using
 • Recreation / community facilities (NOT the Save-            street cars - they were by far the best public transit
    on Centre)                                                 system
 • Recreation and community facilities (5)                  • Increase transit lanes
 • Recreation and community facilities - 400 meter          • Increased city transit
    running track                                           • Light rail commuter system
 • Recreation facilities                                    • Light rail or metro for downtown traffic
 • Remove tin can garbage from Save On Foods                   improvement or just improve the bus
    building                                                • Light rapid transit
 • Renovate the Crystal Pool & Fitness Centre               • Light rapid transit between downtown and west
 • Replacement of Crystal Pool                                 shore / UVic
 • Revert to Memorial Arena - Save on Foods is a            • Light rapid transit to West shore, Saanich
    terrible name, even Pattison Memorial Arena                Peninsula
    would be preferable                                     • Local and out-of-town central bus terminal with
 • Roads and traffic calming                                   full facilities
 • Stop the Recreation Renewal Program - closing            • LRT
    community centers that we can walk to and               • LRT to ferries
    centralizing so we have to drive increases pollution    • New ferry terminal on Belleville
    and decreases the "community" factor                    • Raised LRT system to Swartz Bay and
 • Upgrade to Crystal Pool                                     Colwood/Langford
 • Upgrading or building quality recreation facilities      • Rapid transit
                                                            • Rapid transit out to ferry
                                                            • Regional mass transit - use rail-line up island

__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 140
 •   The cleaning of the Vic West railway route -          •   Keeping art, etc. programs in schools
     leaving Victoria to up north                          •   Programs for seniors
 •   Transportation infrastructure                         •   Public funding for employment centers, crisis
                                                               centers, programs, etc.
                                                           •   Reduce the costs of some medications. Pharmacare
Police & Law Enforcement (2%)                                  helps, but some medications cost a lot when you
 • Bicycle safety programs and enforcement                     are on pensions.
 • Controlling speed of cars & noise                       •   Regional catastrophe preparedness
 • Crack down on drugs, trafficking, PIMPS and             •   Training and jobs so people can get off welfare,
     teens using crystal meth, It's right there on the         plus increase minimum wage so people can afford
     street-more cops, better prepared, plain clothes,         to get off welfare, and more subsidized child care
     watching!                                                 for low income families so they can afford to get
 • Crime prevention                                            off welfare
 • Downtown and neighbourhood safety / police              •   Tsunami protection
     presence                                              •   Welfare reform
 • Get more drunken drivers of roads
 • Increase foot patrol police in downtown core
 • Increase law enforcement                               Other (5%)
 • Increase police presence in traffic and on streets      • 20-year town plan
 • increased budgets for policing and firefighting         • A Granville Market style market created close to
 • Increased police presence                                  the inner harbour or just across the Johnson Street
 • License bicycles                                           bridge in Esquimalt.
 • More police enforcement                                 • Amalgamation of surrounding communities - fire /
 • More police presence                                       police
 • Policing and safety measures for downtown               • Amalgamation with surrounding municipalities
 • Regional policing                                       • Better parking downtown for those who work there
 • Road safety - speed and seat belt checks, more          • Bringing more businesses to Victoria
     fines for drivers who drink and drive                 • Develop and keep enforced rental/non-rental
 • Street patrol protection, either physically, remote,       residential ratios
     lighting                                              • Develop innovative economic development that
 • Traffic violators control - patrol                         encourages new businesses to set up here
                                                           • Don't know-I leave it up to City Council
                                                           • Fewer parking tickets
Public Programs & Services (2%)                            • Get a casino
 • Better health care                                      • Get City Hall out of bed with developers and
 • Better health facilities & homes for seniors               cruise lines
 • Children's services                                     • I have not as yet taken an interest in public affairs.
 • Disaster preparedness                                   • I have not lived here long enough to be well
 • Disaster preparedness (especially relative to              informed
    earthquakes)                                           • Improve downtown parking (2)
 • Earthquake preparedness programs                        • Improve tourism
 • Education, after school activities for children,        • Increased downtown density with fewer cars
    school sports programs                                 • Increasing new small businesses downtown
 • Educational funding for disabled recognition            • Initiate a bold visionary plan for Victoria to match
 • Emergency preparedness                                     its natural appeal
 • Emergency services                                      • Initiative - a comprehensive, integrated plan for
 • Improve programs for children - City of Victoria           future development of Victoria - Spakman Report
    doesn't really offer very many - we find ourselves     • Inspections for safety and legalization of
    attending programs in Saanich and Oak Bay (child          secondary suites
    is under 2 yrs old)
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 141
•   Keep housing prices down. Soon no one will be          •   Cat and dog control bylaws
    able to live here.                                     •   City issues
•   Less emphasis on "circus" events                       •   City policy towards harassment on streets
•   Lower taxes                                            •   Community / small business awards
•   Lower taxes for Old Age Pensioners (OAP) on            •   CRD recycling and water restrictions
    fixed income                                           •   Current events
•   Maintain / lower population density                    •   Current events, issues
•   Metro amalgamation: Greater Victoria is too small      •   Current information on environmental issues
    to have administrative and essential services split.   •   Current issues
    This should result in more efficient and cost-         •   Currents events and issues
    effective services.                                    •   Cycle routes most accessible / least automated
•   Mixed use downtown                                         traffic
•   More announcements for upcoming projects               •   Description of neighbourhoods
•   More business to open                                  •   Easier search for things like building code (i.e., I'm
•   More control over rampant development                      considering building a shed - where do I look?)
•   No interference from immigrants from Vancouver         •   Easy access to bylaws
    and points eastward to arrive in Victoria and want
                                                           •   Emergency preparedness neighbourhood warden
    to rip years old scenery away for today's eclectic
                                                               contact numbers
    atmosphere
                                                           •   Everything related and of importance about the
•   No more P3s, i.e. Arena
                                                               City
•   No more PPP
                                                           •   General information
•   None, reduce taxes
                                                           •   Help for street people
•   Pay attention to Community Plans and how it is
                                                           •   Historical records - I'd like to be able to research
    developed re: individual building permits
                                                               the history of my house
•   Pay phones
                                                           •   History of Victoria and its sights
•   Promote living downtown
                                                           •   Household building code updates
•   Put a freeze on upping rent rates which makes it
                                                           •   Housing for street people - should be on a large
    more difficult for people to live
                                                               screen outside City Hall - they do not have
•   Reducing municipal taxes                                   websites
•   Somehow create a legalized standard for housing        •   How to find personal information
    prices (rents) in order to battle price of housing
                                                           •   I would like contact info for neighbourhood
    inflation
                                                               associations.
•   Taxes go down
                                                           •   Info on bylaws
•   Tourism business
                                                           •   Information about local political issues
•   Victoria Ocean World - science, animals,
                                                           •   Information for plans of action with response
    interactive displays
                                                               availability
                                                           •   Information on environmental protection and
                                                               animal welfare
Question #21: Information Wanted on                        •   Information on suite-ing existing homes
City Website                                               •   Link to "latest important issues facing City"
                                                           •   Link to CRD website
                                                           •   Links to CRD services
Public Information (15%)
                                                           •   Map like Saanich with layers of zoning etc.
 • Access to bylaws
                                                           •   Maps of all areas of Victoria
 • Accurate map of Galloping Goose Trail - detailed
                                                           •   Meatier economic development including business
 • All news                                                    star- up info
 • Amenities                                               •   MLA office locations (since election)
 • Building codes and other renovation references          •   Monthly crime stats for different areas of the city.
 • By-law changes with interpretation of change                How are we doing?
 • Bylaws
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 142
 •   More about Victoria                                   •   Information about available services
 •   More information on Victoria                          •   Information on planning department
 •   More links                                            •   Information on services - garden dump, tree /
 •   More pictures of Victoria                                 branch collecting
 •   News                                                  •   Leaf and street cleaning times
 •   News items like reduction in taxes                    •   Leaf collection info
 •   News on safe injection sites                          •   Licensing for business
 •   Perhaps media connections might be helpful for        •   More accurate phone info to specific departments
     current news and public affairs                       •   Phone numbers, etc. for all City employees easily
 •   Police info re: problems in neighbourhoods - b&e,         found
     prowlers, car thefts, etc.                            •   Programs
 •   Policy - "here's how we say we do thing around        •   Quick links to departments for more direct service
     here"                                                 •   Range of services offered
 •   Seniors                                               •   Recreation programs and registration
 •   Statistical results from this survey and others       •   Recycling facilities
 •   Statistics (population, demographics, etc.)           •   Rezoning applications (2)
 •   Traffic / pedestrian lights                           •   Services available
 •   Updated current events                                •   Services available and contact info
 •   Up-to-date information on crime rates, accidents,     •   Services provided
     etc.                                                  •   Tax forms and payment options
 •   What and where most current break-ins happen          •   Tree spraying updates
     (hot spots)                                           •   Updated information on civic matters
 •   What films are currently in production                •   Updated with planning documents / current data
                                                           •   Who to contact for which service
                                                           •   Zoning and land use
City Facilities, Programs, and Services (12%)
                                                           •   Zoning variance info on all applications
 • A direct, not voice mail, phone number provided
                                                           •   Zoning, permit, & bylaw regulations in clean
 • Accurate leaf / branch pick-up schedule                     language. E.g. B&B rules, parking
 • Applications for re-zoning
 • Better access to leaf / garbage pick-up schedules
 • Better access to pool schedules                        Arts, Cultural & Community Events/Activities
 • Better links to City departments - Recreation a big    (11%)
     one                                                   • Accurate public events details
 • Bill summaries and easier payment options               • Activities
 • Business applications                                   • Activity postings
 • Clear links to services                                 • An arts calendar
 • Contact info                                            • Arts and culture calendar
 • Contact information for specific agencies /             • Arts and entertainment information
     organizations                                         • City top picks for restaurants / movies / nightlife
 • Contact numbers                                         • Community activities available
 • Contact people, re: specific areas of responsibility    • Community calendar, updated weekly
 • Contacts                                                • Community events (2)
 • Easier access to forms for resources, etc.              • Community events, kept current
 • Fall leaf program information                           • Co-ordination of volunteer base, housing, youth,
 • Full service guide with number / local / business           seniors
     times                                                 • Cultural events
 • How to contact an alderman for our word!                • Entertainment and activities link
 • I would like to see the H.O.G. form accessible to       • Entertainment, music, cultural events
     Macintosh users                                       • Event calendar
 • Important contact phone numbers
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 143
 •   Event notification                                   •   Dates and times of upcoming public hearings
 •   Event planning                                       •   Facts on current issues before council
 •   Events (3)                                           •   I like to see Council meeting discussions and ideas
 •   Events happening in the city                             put forward by Council and members of public
 •   Events, times and price                              •   Important pending issues
 •   Festivals and arts events                            •   Individual councillor initiatives / updates /
 •   Immigrating to Victoria - what's available to            involvement
     newcomers                                            •   Issues before the Council
 •   Include more events that are taking place in the     •   Minutes for public meetings held
     city                                                 •   Minutes of council meetings
 •   Info on special events and sports                    •   Minutes of most recent and past 3 months
 •   Information on events and goings-on                      meetings
 •   Information on recreation programs                   •   Minutes of recent meetings
 •   More info on "What's On" - special events,           •   New and upcoming issues
     concerts, etc.                                       •   Notice of meetings
 •   More public events                                   •   Notification of upcoming public meetings
 •   Outdoor festivals                                    •   Policy announcements
 •   Public events                                        •   Proposed construction
 •   Recreation / event info                              •   Proposed events
 •   Recreation activities                                •   Public meeting information
 •   Recreation opportunities                             •   Public meetings and hearings
 •   Recreation programs                                  •   Record of voting on important (or all) decisions of
 •   Recreation programs and hours - more accessible          City councillors and mayor
 •   Recreational programs / facilities                   •   Schedule, agenda, minutes from Council and
 •   Restaurants                                              Advisory meetings
 •   Shopping                                             •   Significant issues facing Council
 •   Upcoming activities - earlier for planning outings   •   Up-coming hearings for zoning, etc.
 •   Upcoming arts / cultural events                      •   Upcoming issues under review
 •   Upcoming City events                                 •   Upcoming meetings
 •   Upcoming events                                      •   Updated and current list of possible changes and
                                                              when / where meetings - help to have say
                                                          •   Updated on recent bylaw debates/issues
Mayor & Council Information (11%)                         •   Updated public meeting schedules, agendas,
• All the City minutes from meetings                          minutes
• All up-to-date activity on decisions made by            •   Up-to-date council meetings
   council                                                •   What's happening in Council
• Any info that affects the public - council decisions    •   What's new / current issues and where city
• Bios about staff and mayor                                  councilors stand
• Citizen's proposals, Council proposals with voting      •   When, what discussions/voting @ City Hall
   box                                                        meetings
• City meeting minutes                                    •   Which council member voted for or against re-
• Council hansard                                             zoning applications
• Council meeting agendas
• Council meeting minutes
• Council meetings results                                Customer Service (9%)
• Current issues before council                            • A community comments / suggestions bulletin
• Customer service user feedback function for                 board with "City" responses
   council services                                        • A place to express opinion and concerns
• Dates and location of public hearings                    • Any ideas of upcoming bylaws and a chance to
                                                              give opinions
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 144
•   Better info on the homeowners' rebate as part of         •   City planning
    City taxes. I wasn't clear if I paid the full amount     •   City planning in easy form
    and then the City sent me the rebate or if I just had    •   City vision
    to pay the amount less the rebate. Note that the         •   Community development plans
    bank did not know the answer to this question            •   Development programs
    either.                                                  •   Future City planning
•   Better way of paying bills - like debiting account       •   Future plans
•   Bill payment                                             •   Future plans and projects for City
•   Blasting-where do I complain about these effects?        •   Improvements being made in the City
•   Chat room about issues                                   •   Improvements made year over year
•   Complaints submissions                                   •   More info on future development planning for
•   Contests                                                     Victoria and GVRD, not just where we are but
•   Easier system of anonymously complaining of (for             where we are going.
    example) unsightly messes in neighbourhood and           •   Outline of needs/challenges facing city
    illegal businesses                                       •   Outline of strategies for meeting the above
•   Easy way to get involved with City Hall hearings         •   Overall plans for future
    (bylaws)                                                 •   Planning initiatives
•   Environmental complaints                                 •   Plans for improvements
•   Focus on individual citizen occasionally                 •   Praising the City efforts in fighting crime,
•   Forum for citizens                                           homelessness, drug, cleaning and dealing with the
•   Help lines                                                   changes facing one society
•   How to pay City property taxes - didn't work!            •   Solutions to problems that have occurred in the
•   I would like to get a response when I send an email          city
•   I would like to pay my bills (utilities, property        •   The city "action" items along with timelines, cost,
    taxes, etc.) through my TD on-line banking but               etc.
    "City of Victoria" is not listed as a "payee"            •   Today's problems - what the City is dealing with
•   Interactive maps                                         •   Update info on City improvements or otherwise
•   Invitation for online meetings / feedback on issues      •   Vision - projections for the next few years
•   More public opinion forums                               •   Vision for the future
•   Ongoing citizens consultation programs                   •   Where the City is headed in the next few years
•   On-line opportunity to register opinion or support
    for current issues
•   On-line surveys                                         City Projects & Initiatives 6%)
•   Open chat room to communicate current issues             • Capital project info
•   Opinion polls, suggestions                               • Capital projects that are going to happen
•   Pay bills                                                • City projects
•   Pay parking ticket                                       • City projects that are being started
•   Public opinion surveys                                   • Community projects
•   Publicity concerning Victoria's best walks               • Current City projects
•   Review of common questions and answers                   • Current City projects - start / finish dates
•   Rework system for interaction / info exchange /          • Current information is good but access to current
    opinions                                                     developments by builders
•   Suggestion box                                           • Current projects that are being addressed / worked
•   Surveys                                                      on
•   The ability to pay property taxes online                 • Front page examples of City's involvement in
•   Ways to get involved                                         community
                                                             • More information on City projects
                                                             • New ideas or initiatives within the City for public
Corporate Planning (6%)                                          viewing
 • Benefits for the community                                • Planned projects for next year
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 145
 •   Planning and development info                          •   Spending
 •   Plans for upcoming projects                            •   Use of monies
 •   Projects in which the City is involved (housing,
     bike paths, road repairs)
 •   Projects, focus that our tax money is being used on   Other (11%)
 •   Proposed future projects                               • Accurate rates
 •   Proposed project time lines                            • Better search tool
 •   Proposed projects                                      • Clearer navigation
 •   Special projects                                       • Don't find a need to look at it.
 •   Survey / study results related to any major City       • Don't wish to use
     project or proposal being considered or                • Easier navigation (2
     implemented by City Council                            • Environment
 •   Upcoming development project status                    • G.I.S. system like Saanich's great system
 •   Upcoming major projects concerning the                 • Have not been to the website
     community                                              • Haven't seen it so don't know what's missing
 •   Updates on infrastructure repairs through the city     • Haven't used it much
     and location of future projects                        • Haven't used it yet
                                                            • Having never seen what's on it now, I have no idea
                                                            • I didn't find the layout all that appealing, could use
Construction Projects (3%)                                     larger font and generally rework the home page.
 • Citizen neighbourhood alerts, such as clandestine
                                                            • I have no idea
    activities in area
                                                            • Important to public
 • Construction in my area-what, where, and when
                                                            • Improved navigation
 • Current construction
                                                            • Job board
 • Details of construction that is contrary to by-laws /
                                                            • Jobs (2)
    too much is put up in contravention
                                                            • Keyword access improved
 • Development news (residential, commercial, etc.)
                                                            • Lots of good stuff
 • Improvements and repairs on roads
                                                            • More possible job vacancies
 • Neighbourhood repair programs (street / sidewalk
    repair)                                                 • More visually appealing
 • Upcoming projects - road construction, etc.              • No suggestions
 • Updates on projects that affect each                     • Not familiar with website
    neighbourhood                                           • Not likely to use it
 • What are all these projects that have a crew of 4        • Note sure-will look at website and see what is
    digging up the road with only one working                  there already
 • Where and when repair and construction of roads          • P.C. illiterate
    are                                                     • Pictures of old buildings (conservatory of music)
                                                            • Police activity
                                                            • Practical - "how-to"
City Finances (3%)                                          • Proposed mill rate
 • Budget information in clear form                         • RSS feeds for all categories of relevant
 • City budget forecast and actual                             information
 • Finance                                                  • Some information that would respond / confirm /
 • Financial statement (budget) annually                       deny Russ Francis' reports on City activities
 • How is money spent and why those particular              • Some of the links don’t always work - webmaster
     priorities                                                needs to check this more often
 • Important City spending on capital projects              • The website is not an information site that we use
 • List of exactly where all of our tax dollars are            very often.
     being spent                                            • Up to date info
 • Public expenditures on City projects                     • VIHA's internal positions

__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 146
•   Website needs to be more user friendly overall!!!      change in neighbourhoods: An airing of views is
                                                           not the same as a process which must incorporate
                                                           the constructive feedback of the participating
General Comments                                           public into the final outcome. I was very unhappy
                                                           with the managing of land-use and use as an
                                                           example the debate around the Castana project in
•   City Maintenance: Maintenance of water                 Cook St. Village. I feel the process was very
    distribution system: it is my understanding that a     flawed, and in particular it does not encourage or
    significant amount of water is lost because of leaky   reward public participation. There was an outdated
    pipes in the distribution system, an issue which       community plan which still outlined values current
    was noted when the reservoir was expanded. Street      to most people who showed up at meetings and
    lighting: light pollution is an important urban        open houses, and a lot of very articulate people
    issue, and as Victoria has an observatory it is        from many perspectives with very constructive and
    relevant to us at this level as well as energy         clear contributions as to how change in our
    conservation and migratory bird safety. I would        neighbourhood could be directed to satisfy a
    like the City to encourage all office buildings to     diverse range of views. The particular developer
    minimize their night lighting and for street and       was not interested in a harmonious project, but
    parking lot lights to focus their lights down and      rather a statement and the City councillors listened
    use energy efficient LED lights. Street trees and      patiently till many late hours, then told attending
    boulevard maintenance: our beautiful and               participants that they had to consider things the
    distinctive boulevard trees are under great stress;    public was not aware of (which was
    there has been no boulevard watering for the last      condescending) and that the project was
    three summers and many trees are dying back from       considered on its own merit, not in comparison to
    drought and increased vulnerability to pests /         the previous applications (which they then
    diseases. They are often damaged by the recycling      proceeded to make comparison to show signs of
    trucks and similar vehicles which drive too fast       improvement). Many people invested a great deal
    close to the curb – many trees are simply not tall     of time and energy but did not see this investment
    enough varieties to clear modern trucks. The City      in government showing a result which reflected
    awarded the recycling contract on a low-cost basis,    their input and vision. Public consultation does not
    but the drivers have to go very quickly to meet the    mean an airing of views, it means the public gives
    terms and damage our City trees, which have value      constructive criticism and this is reflected in the
    that usually the City is not compensated for when      results and outcome. People do not continue to
    damaged. I have called the parks yard many times       participate if they think nothing will come of it.
    having seen trees damaged by construction              This is very similar to the issues around voting and
    contractors and sadly by vandalism. Our City parks     democracy, which the Single Transferable Vote
    department does not have enough staff time now to      was proposed as a way for each person’s vote to be
    water any trees but those newly planted, whereas       reflected in the political arena. It seems a lot of
    they used to have summer students who worked           development approved is over concerns for
    through the night, watering. Our boulevards are        harmony with context. The Dockside development
    not mowed as often as before, but I have assumed       is very imaginative and progressive. Heritage
    that the money for staff time was being redirected     conservation: the city needs a more proactive
    to more important things. I would be very happy to     approach to heritage conservation, especially in
    have the boulevard tax dedicated primarily to the      development applications, and to landlords who let
    tree care, as the mowing is for most residences        buildings sit neglected as many do downtown.
    easy enough to manage, whereas the trees add so        There is a lot more support that could be devised
    much value to our aesthetic environment and our        so that landlords can meet earthquake safety codes
    property values that they deserve more intensive       and afford to invest in their buildings. Also, I
    attention. Floral displays: they reflect our city’s    endorse Arthur Erikson’s view that the current wax
    image to visitors and therefore have a special         museum building should become the new ferry
    importance, but I wish the park’s gardeners would      terminal, finding a new home with developer
    move away from the higher water maintenance            incentives if necessary for the museum elsewhere.
    tropical-themed plantings. Managing land-use           I am unhappy with the ugly skyline emerging
__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 147
    behind the Empress with the tall buildings. The
                                                            •   First, thank you for the survey. Although
    scale and character of our city is a valuable asset
                                                                imperfect, it is at least a way of hearing from your
    and these buildings are showing a distinct lack of
                                                                citizens which is something this city does well.
    vision and direction for our downtown look.
                                                                I wanted to elaborate on my choice of sewage
    Building inspection: many facets of the City’s
                                                                treatment as a number one issue of capital cost
    departments affect each other; the current housing
                                                                concern. Cities that do not treat sewage are
    boom has resulted in a lot of shoddy workmanship
                                                                uncivilized – Victoria is the “City of Gardens” and
    in condos and new houses; these will have shorter
                                                                a #1 tourist destination. To continue to use our
    lives before major overhauls, which results in
                                                                precious ocean (a huge tourist attraction) as a toilet
    garbage for landfill, space for which is at a
                                                                is, at least, embarrassing and hypocritical and at
    premium. Higher standards for materials,
                                                                worst, dangerous to public health and safety. I live
    construction and especially finishing are needed.
                                                                near the ocean and see all those whale watching
    Planning for Community Services: very glad for
                                                                boats splashing polluted sea spray into the faces of
    detox centre, so that people are not in hospital
                                                                orange-suited tourists in Zodiacs. It’s disgusting,
    emergency rooms – do we have enough capacity to
                                                                not to mention the effect on sea life. The City has
    make a difference? I support a safe injection site. I
                                                                done a great job with our parks, preserving
    am glad to see the City is supporting the Open
                                                                downtown heritage and trying to keep building
    Door in its search for temporary space, and other
                                                                heights down. Now we need to concentrate on
    shelter initiatives the City has taken, especially in
                                                                cleaning up our sewage act in order to truly
    bad weather. We need more integration between
                                                                become a world-class city. A sewage treatment
    municipalities, especially for Emergency
                                                                plant is well overdue. I am willing to have my
    Preparedness. Bus Transportation: many big empty
                                                                taxes raised to pay for it. If you can sell an arena
    buses driving small residential routes; follow
                                                                which will only benefit a few of the city taxpayers
    Boulder’s example of Hop/Skip/Jump, with
                                                                – certainly you could convince them to treat
    smaller vehicles on smaller routes, more
                                                                sewage – an issue everyone is affected by. Keep up
    imagination on use of public transport and routes.
                                                                the good work. Overall, you’re doing a fine job.
    Beacon Hill Park is a special treasure that requires
                                                                But public health infrastructure before hanging
    care and careful management as our increasing
                                                                baskets, please! I want to be proud of Victoria, not
    density places more demands on it. I support
                                                                embarrassed by it. Thanks again for the
    efforts to rehabilitate natural areas of the park and
                                                                opportunity to respond.
    decrease foot traffic in them if necessary.
                                                            •   I am disgusted with some streets in the city. Drive
•   Construction noises at the condos next to the
                                                                down Hillside from Cedar Hill Rd East to
    Gorge Road Hospital have been a terrible problem
                                                                Shelbourne St. in the passing lane and feel the
    over the last several months and apparently for the
                                                                rough road. They just finished construction on it.
    next year! City staff say "not over" bylaw
                                                                It is so rough my car rattles. That is poor
    maximum of 8.5 dcbc - if this is so, the bylaw
                                                                workmanship. Drive East on Ryan St. from Cedar
    should be changed. Noise on many days is worse
                                                                Hill Rd. to Shelbourne St. the road is disgusting.
    than several police sirens going off at the same
                                                                So are the 2 very high prevalent speed bumps that
    time in your backyard! Can't have windows or
                                                                almost wreck your car. I agree with speed bumps
    doors open - even in summer! The most annoying
                                                                very much but those are horrendous &
    thing is, there are ways to do the same job
                                                                unnecessary. Where are the "police presence" at
    (removing grout) with less noise. Contractor gave
                                                                night when speeders, boom boxes, & cars without
    up the "quieter" method because present method is
                                                                mufflers & loud motorcycles are traveling on
    cheaper. There are HUNDREDS of unhappy
                                                                Hillside St from Government to Shelbourne? And
    owners and tenants over this - as well as (I'm sure)
                                                                the unclear directional sign in this City (either
    patients and staff at the hospital. This bylaw and
                                                                covered by tree branches, no street signs, and
    enforcement should be re-visited.
                                                                unclear. No left turn signs -Hillside & Cedar Hill
                                                                St?)




__________________________________________________________________________________
City of Victoria                                     2005 Citizen Survey Results 148
•   I cannot emphasize strongly enough how badly a              “uptight” or “unenlightened”. The very essence of
    clean up of the human vermin infesting the                  what Victoria used to be – a clean, friendly, safe,
    downtown is needed! My perspective of the                   welcoming community is being utterly destroyed
    severity of the problem which Victoria is suffering         by both police and City apathy to the problem.
    is as seen through the eyes of a “30-something”,            These undesirables are not invisible, they are
    worldly, liberal-thinking cosmopolitan traveler, not        ignored by those who should be doing their utmost
    that of a frail old lady nor someone of a sheltered         to clean them up! I am aware of the proposals for
    disposition! I have lived and traveled around the           safe injection sites. These would simply treat a
    world, including much of Europe, Australia, New             visible symptom, not address the underlying
    Zealand, and Southeast Asia. In short I have                disease. Your money would be better spent
    witnessed enough cities to know the Victoria in             funding shelters for the homeless; drug-
    which I grew-up has become a Victoria in                    rehabilitation places for the ones that you do
    desperate straits in the time that I have been              manage to arrest; and long-term psychiatric care
    absent. Something has to change and soon or                 facilities for the ones that are too-far gone for help!
    Victoria will descend into a smooth-sided pit, from         Clear up our streets or our tourists will clear out!
    which it will be hard to climb out. Victoria is             For those “citizens” who make the conscious
    rapidly becoming a very unpleasant place to live            “choice” to take drugs of varying descriptions, we
    and a very undesirable place to visit. Get a grip for       need to make the message loud and clear that drug
    god’s sake on the “street element” downtown. I              use of any description won’t be tolerated in our
    work in one of the most touristed areas of the city.        public spaces under any circumstances. What a
    It is an area characterized by high-rent boutiques          bizarre and ironic situation in which we now find
    and trendy cafes. Daily I witness open drug-taking          ourselves, that an average citizen who opens a
    outside my very place of business, ranging from             bottle of wine to enjoy with a picnic on the lawn in
    gangs of between 5 – 15 youth/adults to individual          a park would likely be challenged, probably fined
    drug dealers intimidating average shoppers and              if not arrested for “open alcohol in a public place”.
    tourists. The drugs being used vary in severity             Yet a violent thug can use crack cocaine just off
    from marijuana to crack cocaine / crystal meth.             Government Street and everyone turns a blind eye?
    There is no attempt made to hide the activity, in           What’s wrong with this picture? For those sad
    fact they dare anyone to look! The result on the            individuals who, through ill mental health become
    feeling of the area is the same: average people             homeless, drug-dependant and a nuisance to the
    passing (or using the pedestrian alleyway), feel            community because of their condition, there is an
    incredibly threatened! The tourists are shocked!            urgent need to get them off the street and into
    We hear comments several times a day! These                 places of safety and treatment where they can be
    same drug-users are also regular shoplifters and            kept from harming themselves or others. For those
    wander into the boutiques to intimidate the staff.          who simply choose to ignore the law, or to live
    The staff never know whether they will just                 outside it, we need to enforce the law and
    attempt to shoplift or try to rob the place with            stringently! The “street people” issue isn’t just
    violence! The businesses located in the downtown            Victoria’s own home-grown problem, but
    core area feel ignored by the police because on the         Canada’s litter is ending up on our streets in great
    occasions when they have bothered to report the             quantity. It’s time that the City of Victoria and the
    “misdemeanour” offences (as they are now widely             City of Vancouver joined together to ask for
    considered) the police drive by, slow down (so that         Federal assistance to house and treat the massive
    the gang temporarily disperses) and are never seen          influx of destitute, mentally-ill, and drug-
    again! Average people have stopped feeling that it          dependant people who have been displaced from
    is worthwhile to report the problem because: a) it          elsewhere and ended up here. Victorians have
    should be obvious that the activity is being carried        always been characterized by their warm,
    out, even to a police crew driving by; b) those who         welcoming, hospitable nature. Our hospitality and
    actually report the nuisance of a gang of                   our patience are wearing thin!
    undesirable hanging around taking drugs, or the
                                                            •   I have written letters regarding 1607 Camosun St.
    presence of “suspected” shoplifter entering their
                                                                and 1280 Balmoral Road regarding breach of
    establishment are made to feel that they are
                                                                bylaws and building code disregard. Others have
    wasting police time, or worse, that they are
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    also complained. None of us have has had a                   either because the pedestrian is not looking for a
    response.                                                    moving vehicle on the sidewalk, the cyclists not
                                                                 paying attention to the pedestrian, the cyclist
                                                                 expecting the pedestrian to jump out of the way, or
•   I think the lampposts should be the blue they used
                                                                 the cyclist not paying attention. Some sidewalk
    to be and the blue bridge should be black - the way
                                                                 cyclists ride very fast and I’m sure that if they had
    it was before. The rust shows up on the blue more
                                                                 to stop suddenly, they wouldn’t be able to. I work
    than the black. We were known for our blue
                                                                 on the 700 block of Yates and I see cyclists
    hanging basket lamps, now we are just like
                                                                 constantly riding in this manner. When I was
    everywhere else.
                                                                 younger, we weren’t allowed to ride on sidewalks.
•   I visited Harrogate, Yorkshire for two months this           Has this changed? Also, drivers of vehicles are
    past spring and early summer. It is a town similar           fined for traffic violations and for the most part,
    to Victoria, tourism is the main industry, many              our City police enforce these. I see over and over
    gardens, parks, etc. But panhandling is not                  cyclists violating all kinds of traffic laws
    allowed, also sidewalks are power washed in the              endangering themselves and the innocent drivers
    early hours of the morning. Everything looked                who are using the roads. They don’t signal when
    sparkling clean. Perhaps you could check their               turning, stop at lights or stop signs, swerve in and
    website, they evidently had panhandling problems             out of traffic without signalling, go from the
    earlier                                                      sidewalk to the road and back again to suit
                                                                 themselves, ride down one way streets the wrong
•   I would like to comment on the growing problem               way, ride down streets on the wrong side, squeeze
    of cyclists in the city of Victoria. I understand that       by vehicles to get ahead of the traffic and the list
    this is a great way to exercise, recreate and a cheap        goes on and on. From my observations, I would
    and environmental way of getting to and from                 say that cyclists are not held responsible for their
    work. I understand that cyclists are getting what            actions, are a menace to the public, on and off the
    they want, but are not giving others the respect and         road and there is a very tiny percentage of
    consideration that they deserve. I used to walk to           responsible cyclists in this city. I would like to see
    and from work over the Johnson Street Bridge, I              a system in place like there is for vehicles. Cyclists
    have been yelled at, had bells rung at me, almost            would maybe have to take a course upon which
    been hit several times and some cyclists have seen           they would obtain a license after completion and
    me walking and have “bullied” me to get out of               pay a type of insurance to operate the bicycle and
    their way so that they can ride their bikes across           be subjected to violation fines for operating their
    the bridge on the pedestrian walk. They do not ride          bicycle in a dangerous manner or unlawfully. The
    slowly past and I have seen this happen to several           fees could go towards bike lanes and bike lockers
    people walking along over the bridge. I understand           or something along those lines. I would appreciate
    that vehicles are forbidden to pass cyclists on the          it greatly if the City would look at this matter.
    road while crossing the bridge so I don’t
    understand how they feel they have the right to          •   In case it isn’t covered I want to state in the
    harass pedestrians who are crossing the bridge on            strongest possible terms that the road closures are
    the sidewalk. If I had been elderly and hard of              probably the thing I HATE most about Victoria. I
    hearing, I have no doubt that I would have been hit          have paid taxes which in part went toward
    for sure. I know there are signs on the bridge for           construction and maintenance of all City streets –
    cyclists to dismount and walk their bikes, but it is         now because of the decision of one person, who
    very rare to see this happen. I would like to                obviously is not a traffic engineer, I am denied use
    suggest that a bike guard, like the ones I have seen         of them. If these closures were challenged in a
    across the entrances to parks, be put across the             court of law, I would be amazed if they were
    pedestrian walk on both sides of the bridge, so              upheld. There are two general comments I’d like to
    cyclists are unable to continue riding across. I have        get off my chest. I was not aware that
    also seen cyclists ride through downtown                     motorcyclists operated under a separate law – no
    crosswalks and sidewalks and because they do, I              speed limit, no limited noise. A couple of years
    have seen people hit by the bikes and suffer                 ago when there was the very severe water
    injuries on more than one occasion. The cause is             shortage, at the corner of Burdett and Vancouver, a

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City of Victoria                                     2005 Citizen Survey Results 150
    large building was demolished using a wrecking              mosaic building on Fort Street amongst the small
    ball. This raised some dust. For about a week, all          Tudor style antique shops whereas Oak Bay has
    day long a worker used what looked like a 1 ½ to 2          managed to maintain a cohesiveness with the same
    inch fire hose to spray water on the debris. Under          type of buildings. The mosaic is a nice looking
    the circumstances that existed during that period,          building, but doesn’t seem right where it is located
    this was an unbelievable waste of water.                    and it has changed the look of Fort Street.
•   In private business when you constantly screw up        •   Thank you for giving me an opportunity to
    you go bankrupt or if you’re the employee, you’re           complete this survey. I just wanted to take this
    fired. That does not appear to be the way the “City         opportunity to express my concern and complete
    of Victoria” operates. City Hall wastes a lot of            disappointment with the road closure and “traffic
    taxpayers’ monies. Ross Bay Seawall (1995 – 96              calming” measures taken in the Jubilee area. I not
    approx.) a poor design by a City engineer,                  only work at the hospital, but I also live in this
    hundreds of yards of concrete plus harbour wasted           area, and I do not remember ever being asked how
    in useless concrete tiers. A private consultant had         these drastic measures would affect me or my
    to be hired to correct the problem with gravel. A           neighbours. In my opinion this was a knee jerk
    good asphalt walking path was ripped up between             reaction to the complaints of a few of the residents
    Clover Point and Cook Street against public                 of these streets with no consideration for anyone
    opinion and a private petition. We then had to put          else that lives or passes through the
    up with dirty, dusty gravel path for about one year         neighbourhood. I would invite anyone on City
    until the asphalt was relayed, thank you, but what a        council to sit at the corner of Bay and Shelbourne
    waste. Street closures in the Jubilee area, making it       Street any Monday – Friday morning at approx.
    difficult to cross between neighbourhoods (thanks)          8:00 a.m. and again in the afternoon at around 4:00
    and now Fort Street is being screwed up. I also             p.m. and see for yourselves what chaos has been
    ride a bike regularly for exercise and don’t like or        created as a result of these street closures. The
    require these stupid lanes. This goes on regularly          traffic on Bay Street has quadrupled, and this is
    all over the city, work being done and redone, City         now the main route to the hospital, used not only
    vehicles taking the long way around. One morning            by staff and visitors, but also more importantly, by
    I followed a “City of Victoria” truck from Wharf            emergency vehicles. There are also a number of
    Street at Yates, around the harbour to Dallas Road,         children on this street walking to and from an
    Memorial Crescent, Fairfield Road, Richmond, to             elementary school in the neighbourhood. Often I
    Bay Street to Cook up to Hillside Avenue where it           have seen cars left behind in the middle of the
    made a left hand turn, almost a complete circle of          intersection at Bay and Shelbourne because the
    the city with no delivery stops, pick ups or work           volume of cars is so great they cannot fit on the
    being done. I returned home and phoned the                  street. This is a serious accident waiting to happen.
    supervisor to report this as I hate seeing “MY” gas         Again, I am extremely disappointed that this issue
    wasted and truck wearing out. The supervisor told           was never put to a general neighbourhood vote as
    me he must have stopped or made a delivery. I’m             this is something that affects far more people than
    not blind, just fed up with this waste. It is my            those that live on the streets that have been closed
    opinion that the “City of Victoria” is not interested       off.
    in maintaining what we have in a state of good
                                                            •   Thanks for the chance to fill out the questionnaire.
    repair; but has a lot of staff dreaming up costly and
                                                                I'm glad the City is taking the time to do it. I have
    preposterous ideas mainly to justify their overpaid
                                                                a couple of concerns. I hope you will be able to
    positions and very existence. Meanwhile our roads
                                                                address them and find satisfactory conclusions.
    continue to fall apart. I’ve filled out your survey,
                                                                The first is my continuing beef abut having to pay
    but in the end I don’t believe it will make any
                                                                a large sewer fee in the summer months because I
    difference, downtown is turning into a decrepit city
                                                                water my garden a lot! I suspect that someone a
    and our tax dollars will continue to be squandered
                                                                long time ago decided that any water we draw
    away. Maybe amalgamation would save us; both
                                                                eventually goes down the sewer! Not true! In this
    Oak Bay and Saanich appear to be more efficient.
                                                                "City of Gardens", there must be many of us who
•   One thing I have noticed is a seemingly lack of
                                                                use 5 times as much water on our gardens as we do
    planning in the city. For example allowing the
                                                                in our houses. I know we do (check my January
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City of Victoria                                     2005 Citizen Survey Results 151
    and July water bills!). I discussed this with Helen
    Hughes (who is a great alderman), but she couldn't
    agree with me; said "we must conserve water." If
    that is true, charge me twice as much for my water
    - but please don't thump me on my sewer bill too!
    Not fair! My second beef is in regard to garbage
    collection. My wife and I are ardent recyclers; we
    recycle almost all our waste and put out about one
    ice cream bucket (4 litres) of garbage per week -
    yet we pay the same garbage fee as folks who
    spew out 100 litres and more every week! Can't
    you come up with a graduated scale to put more
    pressure on people to stop filling our landfill so
    rapidly? In conclusion, let me say that I think the
    mayor is doing a great job with a fine council.
•   Thanks for the survey. I think it’s a great idea to
    get a feel for public opinion. With respect to
    Question 2, one of my concerns is what I perceive
    to be the increase in the ratio of rental to non-rental
    residences and perhaps the level of inconsistency
    in planning from one block to the next. As I’ve
    only been here a little over a year I should
    comment on my street. It appears the rental non-
    rental ratio is about 50/50 in my block whereas on
    the same Street, one block west the ratio more
    heavily favours non-rentals, or owner-occupied
    homes. Rentals aren’t cared for as well and
    parking becomes an issue and of course house
    values are lessened. Those are especially important
    concerns to me. Thank you again for seeking out
    our opinions.
•   The City garbage collectors are too numerous
    while the Regional recycling truck is strapped.
    Long range Regional planning should be more
    visible or active - rural lands are threatened, transit
    planning is upgraded. Our region must stay livable
    and affordable for ordinary folk.
•   We are very pleased with your work, Mr. Mayor,
    together with your team. Good luck for the future
    and please, try your best to maintain Victoria
    among the most beautiful cities in the world. We
    thank you in advance.
•   We have lived in Montreal, visited Halifax
    relatives, lived in Saskatoon, Vancouver, Salt
    Spring Island, but found Victoria the most pleasant
    and convenient city for ourselves as seniors.
•   We love Victoria dearly.



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           APPENDIX D: SURVEY METHODOLOGY DETAILS




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SURVEY DEVELOPMENT
To develop the 2005 survey instrument, the City of Victoria Project Management Team reviewed the
survey instrument utilized in the 2003 study to ensure that all of its components were relevant,
applicable and up to date. Modifications were made to the 2003 survey instrument, which included a
number of new questions. City services were also updated, some of which were clarified with
examples to enable citizens to respond to the questions more thoughtfully. The survey instrument was
validated by Dr. Emmanuel Brunet-Jailly at the School of Public Administration, University of
Victoria

Rena Bindra, a student in the Masters of Public Administration program from the School of Public
Administration at the University of Victoria, administered, implemented, analyzed and reported on the
results of the 2005 Citizen Survey project.


SURVEY ADMINISTRATION
On September 21, 2005 citizen surveys were mailed to 1,400 households in the City of Victoria,
accompanied by a cover letter signed by the Mayor and a postage-paid return envelope (see Appendix
E for survey instrument). A reminder letter, again signed by the Mayor, was mailed to all recipients on
September 30, 2005. As an added incentive to complete the survey, respondents were offered the
opportunity to enter a draw to win one of many prizes (see Appendix E for draw prize information).

Households were selected by the Dominion/ SuperPages List Services Company using the nth select
systematic sampling method and stratified by postal code area to ensure proportionate geographic
distribution. The advantage of using addresses generated by Dominion/ SuperPages List Services over
those available from the City’s property tax database is that the Dominion/ SuperPages List Services
lists include both renters and owners, and are updated monthly.

Even though the labels provided by the Dominion/ Superpages included names of individual household
members whose name the telephone account was registered under, actual survey respondents within
the household were asked to respond to the survey based on the unbiased “birthday method” sampling
procedure. The birthday method requests that the respondent in the household be an adult (age 18 years
old or older) who most recently had a birthday, irrespective of the year of birth.

Of the 1,400 surveys mailed out, the following were returned and deemed invalid:
       two were returned by citizens who did not live within the boundaries of the City of Victoria;
       35 were returned without being opened and with the caption of “moved” or “unknown”, and
       were therefore considered undeliverable; and
       three were not completed because of some barrier (such as a physical disability, frailty, mental
       illness, language barrier, or being new to the area) that prevented the recipients from
       completing the survey.

Therefore, of the 1,400 initial surveys mailed, 1,360 were considered valid. Responses were due by
October 14, 2005 at which time 557 recipients completed and mailed in their completed surveys to the
City of Victoria, representing a 41% response rate. Response rates for local government surveys of
this kind are typically between 25% and 40%.


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SAMPLING ERROR & STATISTICAL REWEIGHING
Sampling Error
Estimates of the sampling error in the 2005 Citizen Survey were derived from the 557 individuals who
completed and returned the survey. Sampling error is a statistical estimate of how much the sample
results are expected to differ from results obtained if every person in the locality (“population”) was
sampled.

The overall maximum sampling error (sometimes called the “margin of error”) for the 557 individuals
who responded is plus or minus 4 percent at a 95 percent confidence interval. In other words, in 19
out of 20 such samples, survey results will differ by no more than 4% from results obtained in this
report, if every individual in the City of Victoria were surveyed.

Statistical Reweighing
No statistical reweighing of results was done to better match the demographic characteristics of survey
respondents with those of the population. Demographic differences between the sample and the
population were judged not to be significant enough to warrant the additional time and expense
required for statistical reweighing. In most questions, results are provided for each demographic group
allowing readers to make their own judgements of the differences present. The sample is
underrepresented by respondents under the age of 34. See Appendix A for full demographic
information.


DATA ENTRY & ANALYSIS
Responses from completed surveys were manually entered into a Microsoft Excel database by a City
of Victoria staff member and the report author. Survey data was then collated, analyzed and formatted
for this report.

Closed questions (quantitative or numeric responses) based on a 5 point scale were inserted into the
database as per the respondents’ answers. The data collected from open-ended questions (qualitative
or written responses) was first coded (each written response was placed into one of the conceptual
categories that were developed for each question to explain the attitudes and beliefs of citizens), and
then assigned a numerical value. Numerical values assigned to each written response were then
entered into the excel database.

Unlike quantitative data which is easier to analyze, qualitative data is highly subjective, and thus, may
raise issues of validity and reliability. However, qualitative data does have face validity, because the
data gathered from open-ended questions reflects the respondents’ claims, that is, it respects and
represents the voice of the participants. Verbatim responses to qualitative questions have been
included in this report in Appendix C.




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PUTTING EVALUATIONS ONTO A 100-POINT SCALE
Although responses to many of the questions were made on a 5 point scale, with 5 representing the
best rating and 1 the worst, many of the results in this report are reported on a common scale where 0
is the worst possible or score and 100 is the best possible score. For example, if everyone reported a
“very good” quality of life rating, then the resulting score would be 100 on a 100-point scale.
Likewise, if all respondents gave a “very poor” rating, the score would be 0 on a 100-point scale. If the
average rating for quality of life was “good,” then the results would be 67 on a 100-point scale;
“neutral” would be 50 on a 100-point scale; and “poor” would be 33 on a 100 point scale.


“NO OPINION” / “NOT SURE” RESPONSES
Many survey questions afforded respondents to provide a “no opinion” or “not sure” response. The
proportions of respondents giving these responses are shown in the full set of responses included in
Appendix B. However, these responses were removed from the analyses presented in the body of the
report. In other words, most tables and graphs display only the responses from respondents who
had an opinion. Please note that all numbers in the report have been rounded.

For several questions (e.g. #13 and #15), “no opinion / not sure” responses were not removed. These
questions had unusually high rates of “no opinion / not sure” responses compared to other questions. It
appeared that in these questions, a “no opinion / not sure” response may be relevant to a report reader.




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                   APPENDIX E: SURVEY INSTRUMENT




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