Etiquette and e-mail - Etiquette and email

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					Etiquette and email

Further to the note on professionalism presented earlier this month to Academic Board
and then to all colleagues, I would like to take this opportunity to remind colleagues of
expectations about etiquette, courtesy and conduct.

Whilst the University's staff disciplinary policy sets out examples of unacceptable
behaviour (, we should expect the highest
standards of courtesy and professionalism in our communication and interaction with
each other, our students and our partner organisations.

Colleagues should:

•   treat each other with courtesy and respect;

•   take personal responsibility for acting professionally;

•   interact positively and in a professional manner with each other to understand any
    differences of view and to resolve any problems;

•   support each other, not seeking to undermine one another or the university, when
    representing the university, whether to students, visitors or partner organisations;

•   raise dissatisfaction with any service directly with the service providers and/or our
    managers, in the first instance, rather than with third parties.

Email is simply another form of interaction and communication. Courtesy or etiquette
applies as much to email as it does to face to face communication. There are some
specific provisions on email use at, the
spirit of which is captured in the A to Z of shared expectations. These should be
considered alongside the basic expectations of etiquette.

Steve Denton
May 2006