Communication tactics for everyone

Document Sample
Communication tactics for everyone Powered By Docstoc
					Patient Information

Audiology Department

Communication tactics for

One in seven of the adult population has a hearing loss.

The following is a quick guide as to how you can help yourself and others to hear

If you have a hearing impairment

   •   Don’t stand too far away from the speaker.
   •   Face the speaker and keep the light on their face.
   •   Make sure that you can see the face/lips of the speaker and watch for
       expressions and gestures.
   •   Ask the speaker to get your attention first.
   •   Encourage people when starting a conversation to start with the subject at the
   •   Don’t be afraid to ask the speaker to repeat themselves or to rephrase.
   •   Ask the speaker to slow down and speak clearly.
   •   Explain that you have a hearing loss and then tell people how they can help
   •   Be Assertive.
   •   Try to keep calm and don’t panic.

Think positively

Simple considerations can help you to use your hearing more effectively, think about
each situation and how you can improve things.

If you are speaking with someone who has a hearing

   •   Attract the listener’s attention.
   •   Ensure the listener knows the topic.
   •   Do not shout.
   •   Do not over exaggerate lip movement.
Communication tactics for everyone         Innovation and excellence in health and care
Page 1 of 3                                       Addenbrooke’s Hospital l Rosie Hospital
Patient Information

   •   Speak clearly but not too slowly.
   •   Keep your hand away from your face.
   •   Keep the light on your face.
   •   Remove sunglasses.
   •   Try to keep items such as cups or cigarettes away from your mouth as these
       may prevent lip reading.
   •   Rephrase and don’t just repeat a single word.
   •   Remember the listener is watching you closely because they are lip reading.
   •   Move closer to the listener.

Be understanding

   •   Hearing aids cannot restore normal hearing.
   •   Communication is a two way process.

Manipulate the environment

   •   Reduce background noise where possible.
   •   Choose quiet surroundings wherever possible.
   •   Always speak to other people from the same room.
   •   Rooms with soft furnishings reduce echo.
   •   Sit where the light falls on the speakers face.
   •   Consider whether another part of the room would be quieter.
   •   Turn down the volume of your hearing aid in noisy places.
   •   Sit so that you reduce any distraction from behind.
   •   Using mats and tablecloths helps reduce echoes and harsh sounds.

Think Positively and be Understanding

A little extra effort eases frustration for everyone.

Communication tactics for everyone           Innovation and excellence in health and care
Page 2 of 3                                         Addenbrooke’s Hospital l Rosie Hospital
Patient Information

          It is against the law to smoke inside any building at either Addenbrooke’s or
          the Rosie hospitals. Smoking is only allowed at the small number of purpose
          built smoking shelters on site. Please do not smoke anywhere else on site.

For advice on quitting, contact your GP or the NHS smoking helpline free,
0800 169 0 169

Please ask if you require this information in other languages, large print or audio
format: 01223 216032 or

Informacje te można otrzymać w innych językach, w wersji dużym drukiem lub audio.
Zamówienia prosimy składać pod numerem: 01223 216032 lub wysyłając e-mail:

Se precisar desta informação num outro idioma, em impressão
de letras grandes ou formato áudio por favor telefone para o 01223 216032 ou envie
uma mensagem para:

Если вам требуется эта информация на другом языке, крупным шрифтом или в
аудиоформате, пожалуйста, обращайтесь по телефону 01223 216032 или на

若你需要此信息的其他語言版本、大字體版或音頻格式,請致電 01223 216032

Bu bilgiyi diger dillerde veya büyük baskılı ya da sesli formatta
isterseniz lütfen su numaradan kontak kurun: 01223 216032
veya asagıdaki adrese e-posta gönderin:


Document history
Authors           Audiology Department
Department        Audiology Department, Cambridge University Hospitals NHS
                  Foundation Trust, Hills Road, Cambridge, CB2 0QQ
Contact number    01223 245151
Published         September 2009
Review date       September 2011
Supersedes        Version 1, November 2007 (no changes made)
which document?
File name         Communication tactics for everyone doc
Version number    2
Ref               PIN1623

Communication tactics for everyone            Innovation and excellence in health and care
Page 3 of 3                                          Addenbrooke’s Hospital l Rosie Hospital

Shared By: