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CE1 Manage and continuously develop your own capacity

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					                       National Workforce Competence Framework
                               for Coronary Heart Disease

CE1         Manage and continuously develop your own capacity

Unit Commentary

Unit Summary

People working in the CHD area need to have a good understanding of themselves
and the impact – practical and emotional – that they have on others. This knowledge
is key to helping manage relationships, work and self-development.

They must be good at managing their time effectively and be flexible in responding to
change.

They also need continuously to reflect on their own knowledge and skills, comparing
these with the demands of their job and identifying ways they can continue to grow
with their responsibilities. This involves seeking honest feedback from other people –
which could be both positive and negative – and accepting criticism in a constructive
way. It should also involve taking part in a range of development activities.

This is one of a group of units about continuously reflecting on, monitoring,
evaluating and improving your own professional performance.

Scope of Competence

Development activities may include
• external courses
• internal training
• coaching and mentoring
• conferences and seminars
• carrying out personal research
• placements and secondments.

Elements of Competence

CE1.1       Identify and evaluate your own values, motivations and aspirations
CE1.2       Manage your own time and personal resources to achieve your objectives
CE1.3       Continuously develop your own knowledge, skills and competence to meet
            your objectives and aspirations

Origins of Unit

This unit is taken from the Standards for the Management of Volunteers, where it
appears as Unit E1.

NHS Knowledge and Skills Framework

This unit links to Dimension 2, Level 2 in the NHS Knowledge and Skills
Framework.

Unit CE1 Manage and continuously develop your own capacity
Approved by CHD Care Group Workforce Team Page 1 of 5        Skills for Health, September 2003
CE1         Manage and continuously develop your own capacity




CE1.1       Identify and evaluate your own values, motivations and aspirations

To perform competently, you need to:

1. identify your values, motivations and aspirations
2. evaluate your own values, motivations and aspirations in the context of your
   organisation’s goals, objectives and values
3. explore how your values, motivations and aspirations impact on your work, on
   colleagues and on other stakeholders
4. identify areas where your values, motivations and aspirations could be adapted to
   support the goals, objectives and values of your organisation and have a more
   positive impact on your work and on others
5. share the outcomes of your evaluation with others and take account of their
   feedback.


CE1.2       Manage your own time and personal resources to achieve your
            objectives

To perform competently, you need to:

1. develop aims and objectives for your area of responsibility which are compatible
   with the goals and objectives of your organisation
2. make sure your aims and objectives are fully integrated into the work for which
   you are responsible
3. prioritise your objectives and manage your time in order to achieve them
4. delegate objectives and responsibilities where this is possible and appropriate
5. identify and respond quickly and positively to new opportunities and urgent
   situations when they emerge, revising your objectives and priorities as necessary
6. be flexible in responding to changing situations and new challenges
7. manage your emotions and relationships with others in a way that will help you
   achieve your objectives
8. use technology effectively to help you achieve your objectives
9. achieve an equitable balance between your professional and personal life.




Unit CE1 Manage and continuously develop your own capacity
Approved by CHD Care Group Workforce Team Page 2 of 5        Skills for Health, September 2003
CE1         Manage and continuously develop your own capacity




CE1.3       Continuously develop your own knowledge, skills and competence to
            meet your objectives and aspirations

To perform competently, you need to:

1. assess your performance in achieving your aims and objectives at appropriate
   intervals
2. seek and take account of feedback from others on your performance
3. take account of future requirements that may arise from your own and your
   organisation’s plans
4. evaluate all available information to identify your personal and professional
   development needs
5. develop plans for your personal and professional development that are consistent
   with your identified needs
6. make sure your plans are realistic and achievable in terms of your potential and
   circumstances
7. seek resources to support your personal and professional development
8. take part in development activities that are consistent with your plans and your
   personal learning style
9. evaluate the quality and relevance of these development activities and the impact
   they have on your performance, using feedback from others
10. review and update your development plans at appropriate intervals.




Unit CE1 Manage and continuously develop your own capacity
Approved by CHD Care Group Workforce Team Page 3 of 5        Skills for Health, September 2003
CE1         Manage and continuously develop your own capacity




Knowledge and Skills

To perform competently, you need the following knowledge and skills.

Generic work-related knowledge and skills
Analytical techniques
• how to identify and evaluate your values, aspirations and motivations
• the importance of comparing your own values, aspirations and motivations with
   the goals, objectives and values of your organisation and how to do so
• how to identify and evaluate the impact that you have on other people with whom
   you work
Continuous improvement
• the importance of responding quickly and positively to new opportunities and
   urgent situations
• the importance of being flexible and innovative in the face of change and what
   this means in the context of your own work
Delegation
• the principles of effective delegation, and when delegation is appropriate
Involvement and motivation
• the importance of sharing your evaluation of personal values, motivations and
   aspirations with other people and how to do so
Learning and development
• the importance of continuing professional development to your professional role
• the principles and importance of self-assessment and feedback from all of those
   with whom you work
• the importance of taking account of possible future requirements when identifying
   your development needs
• how to develop a personal development plan with specific, measurable,
   achievable, realistic and time-bound (SMART) objectives
• the resources that you may require to follow through your development plans and
   how to access these
• learning and development opportunities that are available in or through your
   organisation
Management competence
• the importance of having a thorough understanding of your own values,
  motivations and aspirations and the impact that these have on your work and on
  the people you work with
• the importance of planning and managing your work in an effective and efficient
  way
• the importance of managing emotions – including stress – in your work, and
  techniques you can use to do this

Unit CE1 Manage and continuously develop your own capacity
Approved by CHD Care Group Workforce Team Page 4 of 5        Skills for Health, September 2003
CE1         Manage and continuously develop your own capacity


•   the importance of realising when you need help and support and how to identify
    and respond to these situations
•   sources of help and support that you can draw on
•   the importance of having an equitable balance between your professional and
    personal life and the positive impact this can have on your work
Monitoring, review and evaluation
• the importance of evaluating the quality, relevance and impact of development
  activities and techniques you can use to do this
• how to monitor relevant developments inside and outside your organisation
Planning and coordination
• planning aids, including computer-based aids, that can assist you to plan and
   manage your work

Context-specific knowledge and skills
Organisational context
• the importance of understanding networks, relationships, political and power
   structures within your organisation and in the wider sector, and how to make best
   use of these.




Unit CE1 Manage and continuously develop your own capacity
Approved by CHD Care Group Workforce Team Page 5 of 5        Skills for Health, September 2003
                        National Workforce Competence Framework
                                for Coronary Heart Disease

CE2          Reflect upon and develop own practice using supervision and
             support systems

Unit Commentary

Unit Summary

This unit is about reflecting upon and developing your own practice using supervision
and support systems.

This is one of a group of units about continuously reflecting on, monitoring,
evaluating and improving your own professional performance.

Scope of Competence

To facilitate own continuous professional development, the practitioner may seek
feedback on their work performance from service users, colleagues, supervisors and
team members.

Elements of Competence

CE2.1       Review and reflect upon your own practice and performance using
            supervision and support systems
CE2.2       Seek supervision and support and take action to meet continuing
            professional development needs

Origins of Unit

This unit is taken from the revised Care Standards, where it appears as Unit
HSC/E1.1.

NHS Knowledge and Skills Framework

This unit links to Dimension 2, Level 2 in the NHS Knowledge and Skills
Framework.




Unit CE2 Reflect upon and develop own practice using supervision and support systems
Approved by CHD Care Group Workforce Team Page 1 of 3                         Skills for Health, September 2003
CE2          Reflect upon and develop own practice using supervision and support
             systems



CE2.1        Review and reflect upon your own practice and performance using
             supervision and support systems

To perform competently, you need to:

1. monitor and evaluate processes, practice and outcomes from your own work
2. seek feedback from service users, colleagues, supervisors and team members
   when evaluating your own work
3. discuss with your manager, colleagues and others
   • your own achievements, strengths, weaknesses and development needs
   • your own best practice
   • areas in your own practice that could be improved
   • actions that will enhance practice
   • your reaction to stress and how to manage stressful situations
4. seek and use professional and organisational supervision and support to guide
   your current practice and inform your future practice.


CE2.2        Seek supervision and support and take action to meet continuing
             professional development needs

To perform competently, you need to:

1. review and identify supervision, support and professional development
   requirements
   • specified by your organisation
   • specified by the regulatory councils
   • grounded in best practice
2. seek and use professional and organisational supervision and support to
   • guide current and inform future practice
   • discuss and identify continuing professional development needs that will
      reduce stress and enhance performance
3. take action, with supervision and support, to meet continuing professional
   development needs
4. maintain a signed record of supervision.




Unit CE2 Reflect upon and develop own practice using supervision and support systems
Approved by CHD Care Group Workforce Team Page 2 of 3                         Skills for Health, September 2003
CE2          Reflect upon and develop own practice using supervision and support
             systems



Knowledge and Skills

To perform competently, you need the following knowledge and skills.

Generic work-related knowledge and skills
Continuous improvement
• methods of seeking feedback, and how to do so
• the importance of using evaluation information to identify future improvements,
   and how to do so
• how to identify continuing professional development needs
• different ways of meeting continuing professional development needs
• range of support mechanisms, and how to identify the most suitable one
• how to select the most appropriate method of meeting your continuing
   professional development needs, taking into account resources available and
   organisational policy
• how to make best use of time in supervision
• potential blocks to you making best use of supervision, and what to do about them
• different working practices in supervision
• how to use supervision to guide your current practice
• how to use supervision to inform your future practice
Monitoring, review and evaluation
• how to establish criteria for evaluation

Context-specific knowledge and skills
Organisational context
• the organisational procedures for supervision
• the organisational policy on external supervision
• the organisational policy and procedures for meeting continuing professional
   development needs
• the organisational policy on confidentiality
Reflective practice
• how to identify your own achievements, strengths, weaknesses and development
    needs
• how to identify areas in your own practice that could be improved
• your reaction to stress and how to manage stressful situations
• your own feelings about your supervisor and supervision, and what you can do
    about them.




Unit CE2 Reflect upon and develop own practice using supervision and support systems
Approved by CHD Care Group Workforce Team Page 3 of 3                         Skills for Health, September 2003
                        National Workforce Competence Framework
                                for Coronary Heart Disease

CE3          Ethically manage self, people and resources to improve
             health and wellbeing

Unit Commentary

Unit Summary

This unit is about the ethical management of self, people and resources.

This is one of a group of units about continuously reflecting on, monitoring,
evaluating and improving your own professional performance.

Scope of Competence

Management will include that of
• self, teams, networks and partnerships
• other resources.

Elements of Competence

CE3.1       Manage the development and direction of work
CE3.2       Manage services that are aimed at improving health and wellbeing

Origins of Unit

This unit is taken from the Specialist Public Health Standards, where it appears as
Unit 10.

NHS Knowledge and Skills Framework

This unit links to Dimension 2, Level 4 in the NHS Knowledge and Skills
Framework.




Unit CE3 Ethically manage self, people and resources to improve health and wellbeing
Approved by CHD Care Group Workforce Team Page 1 of 5                          Skills for Health, September 2003
CE3          Ethically manage self, people and resources to improve health and
             wellbeing



CE3.1        Manage the development and direction of work

To perform competently, you need to:

1. give relevant people the opportunity to provide information on the direction that
   work should take, how it should be developed and the resources needed
2. present recommendations
   • that take account of relevant past experience and current trends and
      developments
   • that are consistent with team objectives and organisational policies
   • that clearly indicate potential benefits
   • that are consistent with quality standards and service agreements
   • in an appropriate and timely manner to the relevant people
3. reach agreement with relevant people on the prioritisation of objectives and the
   allocation of people and resources
4. develop, update and agree with relevant people objectives and work plans that
   • are consistent with team and organisational objectives
   • are realistic and achievable within organisational constraints
   • allocate work effectively to team members enabling outcomes to be achieved
     and facilitating learning
   • allocate resources effectively
   • clearly define team and individual roles and responsibilities
5. explain objectives and work plans in sufficient detail and confirm team and
   individual understanding of, and commitment to them at appropriate intervals
6. provide advice and guidance on how to achieve objectives in sufficient detail for,
   and at times appropriate to, the needs of teams and individuals.




Unit CE3 Ethically manage self, people and resources to improve health and wellbeing
Approved by CHD Care Group Workforce Team Page 2 of 5                          Skills for Health, September 2003
CE3          Ethically manage self, people and resources to improve health and
             wellbeing



CE3.2        Manage services that are aimed at improving health and wellbeing

To perform competently, you need to:

1. effectively monitor performance and resource use and take the appropriate actions
   when there are issues
2. give teams and individuals opportunities to monitor and assess their own
   performance against objectives and work plans
3. provide constructive feedback on team and individual performance against
   objectives, acknowledging achievements, respecting confidentiality and
   addressing poor performance
4. monitor interactions between individuals and groups taking speedy action to
   challenge discrimination, behaviour targeted at individuals and behaviour which
   undermines the effectiveness of team working
5. regularly review progress and reschedule activities to help achieve planned
   objectives
6. make sure that self and work teams
   • record information accurately and consistently with the promotion of rights and
     of equality and diversity
   • record information so that it distinguishes between facts and opinions and
     contains only the information necessary for the record’s purpose
   • handle and store information securely consistent with organisational and
     legislative requirements
   • only disclose information to those who have the right and need to know and
     when proof of identity has been obtained and alert individuals to information
     that needs to be shared with others
   • act in ways that are consistent with people’s expressed beliefs and views and
     acknowledge the benefits of diversity
7. monitor continuously the quality and deployment of resources and ensure
   consistency in product and service delivery
8. make recommendations for improvement in an appropriate and timely manner to
   the relevant people
9. take decisions as soon as sufficient information is available obtaining further
   information promptly when this is necessary.




Unit CE3 Ethically manage self, people and resources to improve health and wellbeing
Approved by CHD Care Group Workforce Team Page 3 of 5                          Skills for Health, September 2003
CE3          Ethically manage self, people and resources to improve health and
             wellbeing



Knowledge and Skills

To perform competently, you need the following knowledge and skills.

Generic work-related knowledge and skills
Management of self and others
• how to manage own time and prioritise workload effectively negotiating and
  meeting reasonable deadlines
• the different tensions and issues that arise in maintaining confidentiality in
  services related to health and wellbeing and examples of how these have been
  resolved in practice
• the principles of quality management and governance and their application to the
  delivery of services under own management
• the effects of organisational dysfunction on service delivery and ways of
  addressing it
• application of the principles of management theory and management skills to: the
  development of direction and work planning; and to the delivery of effective
  services
• composition and appraisal of a business case
• negotiating, consultative and interpersonal skills to reach agreement with people
  on work planning and direction
• planning: prioritising objectives in the development of overall work direction;
  planning and reprioritising work effectively, showing how different aspects have
  been included in the plans; appraisal of organisational vision and objectives and
  application of these in the development of overall work direction
• effective communication skills and their application to the management of work
• negotiating, consultative and interpersonal skills in the delivery of services
• appraisal of own and others’ values and the effect of these on work direction and
  the management of work
• the reasons for involving people in setting work direction and planning how work
  should be undertaken
• motivational theories and skills and their application to the management of
  individuals and teams
• supervision, support and management of people for whom one has direct
  responsibility and those who are more indirectly involved in the work
• different models that have been used to describe team working and critical
  appraisal of own contribution to the work of different teams
• the principles of effective chairmanship of meetings and the application of these to
  a range of meetings




Unit CE3 Ethically manage self, people and resources to improve health and wellbeing
Approved by CHD Care Group Workforce Team Page 4 of 5                          Skills for Health, September 2003
CE3          Ethically manage self, people and resources to improve health and
             wellbeing

Funding and resourcing
• the particular aspects that have to be considered in the effective management of
   projects and the application of project management skills to specific pieces of
   work
• the principles of managing resources effectively, including the management of
   budgets and services.




Unit CE3 Ethically manage self, people and resources to improve health and wellbeing
Approved by CHD Care Group Workforce Team Page 5 of 5                          Skills for Health, September 2003

				
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