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Local bus information in Nottinghamshire


									                                                     Looking to the future                                                        This will allow you to view your                                                                                     ,
                                                                                                                                  local bus stop on a map, and just                                                                                              or can be e-mailed on request by
                                   Nottinghamshire County Council is                                                              click the stops you want to travel                                                                                             contacting
                                   testing other ways of getting                                                                  from and to – and the planner will
                                   information to bus users in the future:                                                        work out your journey.                                                                                                         A full paper copy can be purchased
                                   • In the past we have supplied “real                                                                                                                                                                                          by sending a cheque payable to
                                      time” information to bus stop                                                                                                                                                                                              Nottinghamshire County Council for
                                                                                                                                               Our policy                                                                                                        £10 to the address on the back page.
                                      displays (i.e. telling you when the
                                      bus will actually arrive, not just the                                              Nottinghamshire County Council
                                      scheduled time). We are trialling                                                                                                                                                                                          Nottinghamshire County Council was
                                                                                                                          believes that information on you local                                                                                                 recently judged to be in the top 25% of
                                      the possibility of real time                                                        bus services should be:
                                      information about your bus service                                                                                                                                                                                         local authorities nationally in the
                                      being texted instead to your mobile                                                                                                                                                                                        provision of public transport information
                                                                                                                         • High quality i.e. reliable and                                                                                                        with a public satisfaction rating of 55%.
                                                                                                                                  accurate                                                                                                                       We aim to maintain and improve that
                                   • We are introducing audio                                                                                                                                                                                                    position, and have a target of achieving
                                         information transmitted on                                                      • Readily available at all                                                                                                              70% satisfaction by 2006.
                                         loudspeakers for the visually                                                            stages of the journey
                                         impaired at Beeston bus station on                                                                                                                                                                                               What about trains
                                         a trial basis, and if successful will                                           • Easy to understand and
                                         install it at other bus stations. We                                                     available in formats suitable                                                                                                  Information about train services is
                                         are also looking at the possibility of                                                   for those with impaired                                                                                                        provided nationally. The best contacts
                                         introducing railway station-style
                                                                                                                                  vision and those who cannot                                                                                                    are:
                                         electronic departure boards at bus
                                         stations.                                                                                read English
                                                                                                                         • Comprehensive – covering                                                                                                    
                                                                                                                                  all local bus services
                                                                                                                         • Free                                                                                                                                    tel: 08457 48 49 50
                                                                                                                          In July 2003 Nottinghamshire County                                                                                                                  Contact us
                                                                                                                          Council published its Local Bus
                                                                                                                          Information Strategy, a legally                                                                                                        If you find any of the information set
                                                                                                                          enforceable document setting out the                                                                                                   out in this leaflet is not available, then
                                                                                                                          standards for public transport                                                                                                         please contact us. We will look into it,
                                                                                                                          information that bus operators in the                                                                                                  and do our best to help.
                                                                                                                          County must meet. This leaflet is a
                                   • We hope to further improve the                                                       summary of the strategy. A full copy
                                         website journey planner by                                                       of the strategy is available on the
                                         introducing a map-based option.                                                  internet at

                                                                                                        Contacting us

                                                                                                                                                                                   Public transport information is also available from:

                                                                                                                                                                                                                                                                                                                                                     For all your local bus information needs
                                                                                                                                             Bus & Coach operator travel offices
                                                                                                                                                 Tourist Information Centres

                                                                                                                                                  County Contacts Centres

                                                                                                                                                                                                                                          Open 0700-2100 hours
                                                                     Nottingham NG2 6BJ
                                                                     Fox Road, West Bridgford,
                                                                     Environment, Trent Bridge House,

                                                                                                                      0115 977 4353
                                                                                                                      0115 977 4600

                                                                                                                                                         Bus stations


ENV/TRANS/09.03/00734 DP&P 2997


                                                                                                                                                                                                                                                                                            in Nottinghamshire

                                                                                                                                                                                                                                                                                                                   Your guide to
                                                                                                                                                                                                                                                                                                                    LOCAL BUS
                                                                                                                                     INFORMATION STRATEGY
                                                             Using the bus is an ideal way to get around – safe, cheap, and
                                                             convenient. There are no parking problems, and none of the
                                                             stress from sitting in a traffic jam.

                                                             People often say that they would use the bus more often if they
                                                             knew where to find information about their local services.

                                                             In fact, there is a huge amount of information available to you -
                                                             on paper, on the internet, by telephone – and maybe in the
                                                             future by text to your mobile! Much of it is provided by your
                                                             local bus operator, though Nottinghamshire County Council has
                                                             a central co-ordinating role and has recently introduced a set of
                                                             minimum standards which all bus operators must comply with.

                                                             We are in the middle of an information revolution, and this
                                                             leaflet has been printed to help you make the most of it! Why
                                                             not keep it somewhere handy in your home where you can refer
                                                             to it when you need to. Further copies are available from the
                                                             contact number and address on the back page.

            Service leaflets                      Information on the internet                  Touch-screen terminals

You can expect                                For those with access to a computer,      Nottinghamshire County Council has
a leaflet about                               all the information you need is           installed touch-screen information
your local bus                                available on the internet. The site to    terminals, which are free and provide
service to be                                 visit is Nottinghamshire County           all the information you will need. They
available                                     Council’s website                         are located in the following places in
free of                                      and around the County.
charge on                                     This has a wide range of facilities       • Bassetlaw Hospital (2)
board the bus, on                             including:
request from the                                                                        • Nottingham City Hospital* (4)
bus company, or from a range of other                                                   • QMC* (2)
outlets listed at the back of this leaflet.
It should be clear and accurate, and a
                                                                                        • Bingham and
new leaflet should be available at least                                                   Eastwood libraries
2 weeks before any changes to the                                                       • Mansfield, Newark,
service timetable. If the bus does not                                                     Nottingham
have one, ask the driver to make sure                                                      Broadmarsh* and
one is sent to your home address.                                                          Worksop bus
                                              • A journey planner – just put in            stations
                                                where you want to go, and when,
             Area booklets                      and the planner works out your best     • Mansfield and
                                                route. It also provides the details        Worksop railway
                       Because many             and times of the services, and             stations
                       different bus            includes train travel. It couldn’t be
                       companies may
                                                                                        • North Notts
                                                easier!                                    College
                       operate in one
                       area,                  • Timetable information – if you          • Hucknall Safeway,
                       Nottinghamshire          haven’t got the service leaflet for        Newark
                      County Council            your local service, simply download        Buttermarket, and
                    produces 12 area            it from the website                        Retford Tourist
booklets which cover the whole                • Other public transport information         Information Centre
County. These are free, and highly              you may need                            • Trent Bridge House,
popular amongst bus users. To obtain
                                              • Links to the websites of all the           West Bridgford
one please go to one of the outlets
listed on the back page of this leaflet,        main/bus operators in the County,       *Jointly funded by Nottingham City Council

or contact us using the contact details         which can provide more detail
listed on the back page.                        about the services they provide         Face to face information & advice
                                              • Links to the wider transport website
                                                 provided by Nottinghamshire            Information and advice on local bus
 Roadside timetable information
                                                 County Council, with information on    services is available from the staff in
                                                 traffic conditions and much more       any of our County Contact Centres,
You have the right to expect good, up
                                                                                        currently located in Retford (17b The
to date information when you reach a          Remember - website information is
                                                                                        Square), Mansfield (16 Regent Street)
bus stop. This includes a clear bus           always up-to-date, unlike an old
                                                                                        and Sutton (c/o the Library, Idlewells
stop “flag” showing which services            leaflet which you may have in your
stop there, and the name of the stop.         kitchen drawer. It’s also available day
The stop should have a timetable              and night, even if you are planning
case, with accurate information for all       your journey at 4 o’clock in the              Information for people with
the services which stop there.                morning!                                           visual impairment
There are nearly 4,000 bus stops in
Nottinghamshire, and there is                   Information on the telephone            Nottinghamshire County Council will
unfortunately a large backlog in                                                        gladly produce large print or Braille
providing modern timetable cases and          Nottinghamshire County Council and        versions of any leaflet on request, free
bus stop flags. Nottinghamshire               the bus operators jointly fund the        of charge. Please contact us using the
County Council has started a major            Nottinghamshire “Traveline” service,      details on the back page.
                     programme to             on 0870 608 2 608. This is part of a
                       provide just this,     national network of call centres which        Information for people who
                       but this will take     can provide accurate up-to-date                   cannot read English
                       several years.         information on local bus services
                        However where         between the hours of 0700 and 2100.       Nottinghamshire County Council will
                        timetable cases       Calls are charged at national call        also translate leaflets about bus
                        exist, you can        rates.                                    services free of charge into other
                         expect the                                                     commonly used languages. Again
                         operator to                                                    contact us using the details on the
                          display clear                                                 back page.

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