Cloud Computing SLA's with Cetrom IT include "Six Month - Client Satisfaction Guarantee" by kalaimuthu

VIEWS: 106 PAGES: 2

More Info
									Cloud Computing SLA's with Cetrom IT include "Six Month - Client
Satisfaction Guarantee"

Cetrom Information Technology, Inc. (Cetrom) includes a "six month - no
hassle guarantee" in all of their service level agreements for cloud
computing clients.

Vienna, VA, January 29, 2011 -- With more businesses evaluating cloud
computing than ever before, the final decision can often be precarious,
depending on a variety of key factors for their specific organizational
needs. What protection do they have against downtime; how responsive and
competent is technical support from my vendor; what impact does this have
on internal data security; the list of questions can go on and on. As the
majority of these answers are addressed up front, clients may also
discover additional concerns or realize potential performance issues well
after the decision to migrate to the cloud. As those issues are
uncovered, what protection does the business have with their cloud
vendor?

In light of the paradigm shift that companies make by leaving their
premise based network when moving to the cloud, Cetrom Information
Technology, Inc. (Cetrom) includes a "six month - no hassle guarantee" in
all of their service level agreements for cloud computing clients. This
approach gives every client more than ample time to evaluate their new
cloud solution, while also affording the ability to engage Cetrom to make
any customizations to their unique specifications. In the event that the
client is not completely satisfied within the first six months of going
live, they are free to cancel the contract.

Christopher Stark, President and CEO of Cetrom, said "I know that making
the decision to migrate to a cloud computing solution can be tenuous for
some clients, with the options in selecting a vendor also being a
potentially exhaustive exercise. In light of those factors, our six month
guarantee offers an additional clear value in choosing a cloud solution
from Cetrom. In the ten years that we have been in business, no client
has ever chosen to invoke this option, which is a tremendous endorsement
of our performance in cloud computing."

When asked for comment, Mitch Jones, Director of Business Development of
Cetrom, replied "With our satisfaction guarantee clause, Cetrom takes the
risk away from clients that may be skeptical about the cloud, for fear of
the solution not meeting their desired performance metrics. At this point
in our history, the clause has been mostly an added layer of security in
the sales process with our clients, as many of them have recognized it as
an important issue in selecting Cetrom as their vendor."

Cetrom Information Technology, Inc. is an industry leading Application
Services Provider (ASP), delivering a full spectrum of “Cloud Computing”
solutions with their hosted technology services platform, ideally suited
for Small and Medium Businesses (SMB), Associations and Non-Profits.
Cetrom offers “Software as a Service” (SaaS) for Microsoft Exchange,
Microsoft Office, and other popular software programs. In addition, they
deliver scalable Managed Services options such as Network Monitoring,
Business Continuity, Disaster Recovery, and Remote Data Back-Up. As a
Microsoft Gold Certified Partner, they have been recognized for their
depth of industry knowledge, technical expertise and superior customer
service ranking. Cetrom stands behind all their services with 24x7x365
Help Desk Support, 99.9% uptime guarantee.

Contact:
Mitch Jones
Cetrom Information Technology, Inc
8000 Towers Crescent Drive 13th Floor
Vienna, VA 22182
240-631-8407
mitch.jones@cetrom.net
http://www.cetrom.net

								
To top