JOB SATISFACTION Job satisfaction A

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					              Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur




                                        CONTENTS


CHAPTER       TITLE OF CHAPTER                                        PAGE NO.
NO.
              Contents
              List of Tables
              List of Graphs
              List of Figures
1             Introduction

2             Job Satisfaction
              2.1 Definitions
              2.2 History
              2.3 Importance
              2.4 Importance to worker and organization Factors
              2.5 Workers role in job satisfaction reasons
              2.6 Factors
              2.7 Reasons of low job satisfaction
              2.8 Effects Of Low Job Satisfaction
              2.9 Influences
3             Models of job satisfaction
              3.1Model of facet of job satisfaction
              3.2 Affect theory(Edwin A. Locke 1976)
              3.3 Dispositional Theory( Timothy A. Judge 1988)
              3.4 Two-Factor Theory (Motivator-Hygiene Theory)
              3.5 Job Characteristics Model (Hackman & Oldham)
              3.6 Modern method of measuring job satisfaction
              3.7 Rating scale
              3.8 Personal interviews
              3.9 action tendencies



    DBAR, S.S.G.M.C.E, Shegaon.                                                       1
              Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



              3.10 Job enlargement
              3.11 Job rotation
              3.12 Change of pace
              3.13 Scheduled rest periods
4             Research methodology
              4.1 Introduction
              4.2 Drafting Of Questionnaire
              4.3 Sampling
              4.4 Research objectives
              4.5 Data Collection
              4.6 Relevance And Limitation Of Study
              4.7 Chapterisation
5             Organizational profile
              5.1 Background & History
              5.2 Bright Features
              5.3 Customer‟s Preference
              5.4 Maruti Suzuki Today
              5.5 Wide Range Of Cars
              5.6 Maruti Suzuki & Motor Sports
6             Data presentation, Analysis and Interpretation

7             Conclusions And Suggestions

              Appendices
              Appendices A –
                        Questionnaire
                        Bibliography




    DBAR, S.S.G.M.C.E, Shegaon.                                                       2
          Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur




                              LIST OF TABLES


  TABLE                        TITLE OF TABLE                            PAGE
    NO.                                                                   NO.
6.1         Responses regarding whether the respondents are satisfied
            with the workplace
6.2         Responses regarding whether the respondents are satisfied
            with the infrastructure of organization
6.3         Responses regarding whether the respondents are satisfied
            with the canteen facility provided by organization.
6.4         Responses regarding whether the respondents are satisfied
            with the implementation of rules and responsibilities.

6.5         Responses regarding whether the respondents are satisfied
            with the freedom given at work.

6.6         Responses regarding whether the respondents are satisfied
            with the team spirit in organization

6.7         Responses regarding whether the respondents are satisfied
            with convenient working hours

6.8         Responses regarding whether the respondents are satisfied
            with Job security

6.9         Responses regarding whether the respondents are satisfied
            with the targets achievable.

6.10        Responses regarding whether the respondents are satisfied
            with the targets achievable
6.11        Responses regarding whether the respondents are satisfied
            with the opportunities of promotions
6.12        Responses regarding whether the respondents are satisfied
            with the payment of salary on time

6.13        Responses regarding whether the respondents are satisfied
            with the quality of formal training and induction program
6.14        Responses regarding whether the respondents are satisfied
            with the quality of in-house training


DBAR, S.S.G.M.C.E, Shegaon.                                                       3
          Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



6.15        Responses regarding whether the respondents are satisfied
            with the period of training
6.16         Responses regarding whether the respondents are satisfied
            with the proper and proactive HR division Responses
            regarding whether the respondents are satisfied with the
            performance appraisal system
6.17        Responses regarding whether the respondents are satisfied
            with the performance appraisal system

6.18        Responses regarding whether the respondents are satisfied
            with the performance appraisal system

6.19        Responses regarding whether the respondents are satisfied
            with the celebration of employees birthday

6.20        Responses regarding whether the respondents are satisfied
            with forum for face to face communication

6.21        Responses regarding whether the respondents are satisfied
            with encouragement to employees suggestions

6.22        Responses regarding whether the respondents are satisfied
            with positive acceptance of employees suggestions

6.23        Responses regarding whether the respondents are satisfied
            with management keeps promises.




DBAR, S.S.G.M.C.E, Shegaon.                                                       4
          Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



                              LIST OF GRAPHS

 GRAPHS     TITLE OF GRAPH                                               PAGE
    NO.                                                                   NO.
6.1         Responses regarding whether the respondents are satisfied
            with the workplace
6.2         Responses regarding whether the respondents are satisfied
            with the infrastructure of organization
6.3         Responses regarding whether the respondents are satisfied
            with the canteen facility provided by organization.
6.4         Responses regarding whether the respondents are satisfied
            with the implementation of rules and responsibilities.

6.5         Responses regarding whether the respondents are satisfied
            with the freedom given at work.

6.6         Responses regarding whether the respondents are satisfied
            with the team spirit in organization

6.7         Responses regarding whether the respondents are satisfied
            with convenient working hours

6.8         Responses regarding whether the respondents are satisfied
            with Job security

6.9         Responses regarding whether the respondents are satisfied
            with the targets achievable.

6.10        Responses regarding whether the respondents are satisfied
            with the targets achievable
6.11         Responses regarding whether the respondents are satisfied
            with the opportunities of promotions
6.12        4.12. Responses regarding whether the respondents are
            satisfied with the payment of salary on time

6.13        Responses regarding whether the respondents are satisfied
            with the quality of formal training and induction program

6.14        Responses regarding whether the respondents are satisfied
            with the quality of in-house training


DBAR, S.S.G.M.C.E, Shegaon.                                                       5
          Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur

6.15        4.15. Responses regarding whether the respondents are
            satisfied with the period of training

6.16         Responses regarding whether the respondents are satisfied
            with the proper and proactive HR division Responses
            regarding whether the respondents are satisfied with the
            performance appraisal system
6.17        Responses regarding whether the respondents are satisfied
            with the performance appraisal system

6.18        Responses regarding whether the respondents are satisfied
            with the performance appraisal system

6.19        Responses regarding whether the respondents are satisfied
            with the celebration of employees birthday

6.20        Responses regarding whether the respondents are satisfied
            with forum for face to face communication

6.21        Responses regarding whether the respondents are satisfied
            with encouragement to employees suggestions

6.22        Responses regarding whether the respondents are satisfied
            with positive acceptance of employees suggestions

6.23        Responses regarding whether the respondents are satisfied
            with management keeps promises.




DBAR, S.S.G.M.C.E, Shegaon.                                                       6
             Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur




                                LIST OF FIGURES


    FIGURE                      NAME OF FIGURES                             PAGE
      NO.                                                                    NO.
1              Curve showing relationship between job satisfaction and
               rate of turn over and absenteeism
2               Model of determinant of facet of job satisfaction




DBAR, S.S.G.M.C.E, Shegaon.                                                          7
          Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur




                        CHAPTER NO.1

                        INTRODUCTION




DBAR, S.S.G.M.C.E, Shegaon.                                                       8
            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur




                                  INTRODUCTION


Job satisfaction in regards to one‟s feeling or state of mind regarding nature of their work.
Job can be influenced by variety of factors like quality of one‟s relationship with their
supervisor, quality of physical environment in which they work, degree of fulfillment in
their work, etc.


Positive attitude towards job are equivalent to job satisfaction where as negative attitude
towards job has been defined variously from time to time.      In short job satisfaction is a
person‟s attitude towards job.


Job satisfaction is an attitude which results from balancing & summation of many
specific likes and dislikes experienced in connection with the job- their evaluation may
rest largely upon one‟s success or failure in the achievement of personal objective and
upon perceived combination of the job and combination towards these ends.


According to pestonejee, Job satisfaction can be taken as a summation of employee‟s
feelings in four important areas. These are:


   1. Job-nature of work (dull, dangerous, interesting), hours of work, fellow workers,
       opportunities on the job for promotion and advancement (prospects), overtime
       regulations, interest in work, physical environment, and machines and tools.
   2. Management- supervisory treatment, participation, rewards and punishments,
       praises and blames, leaves policy and favoritism.
   3. Social relations- friends and associates, neighbors, attitudes towards people in
       community, participation in social activity socialibility and caste barrier.
   4. Personal adjustment-health and emotionality.




DBAR, S.S.G.M.C.E, Shegaon.                                                                9
           Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


 Job satisfaction is an important indicator of how employees feel about their job and a
predictor of work behavior such as organizational citizenship, Absenteeism, Turnover.


Job satisfaction benefits the organization includes reduction in complaints and
grievances, absenteeism, turnover, and termination; as well as improved punctuality and
worker morale. Job satisfaction is also linked with a healthier work force and has been
found to be a good indicator of longevity.


Job satisfaction is not synonyms with organizational morale, which the possessions of
feeling have being accepted by and belonging to a group of employees through adherence
to common goals and confidence in desirability of these goals.
Morale is the by-product of the group, while job satisfaction is more an individual state
of mind.




DBAR, S.S.G.M.C.E, Shegaon.                                                             10
          Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur




                    CHAPTER NO. 2

                   JOB SATISFACTION




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            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



2.1 DEFINITIONS OF JOB SATISFACTION


Different authors give various definitions of job satisfaction. Some of them are taken
from the book of D.M. Pestonjee “Motivation and Job Satisfaction” which are given
below:
Job satisfaction is defined as a pleasurable, emotional, state resulting from appraisal of
one‟s job. An effective reaction to one‟s job.
                                                                                  Weiss
Job satisfaction is general attitude, which is the result of many specific attitudes in three
areas namely:
Specific job factors
Individual characteristics
Group relationship outside the job
                                                                      Blum and Naylor


Job satisfaction is defined, as it is result of various attitudes the person hold towards the
job, towards the related factors and towards the life in general.
                                                                              Glimmer


Job satisfaction is defined as “any contribution, psychological, physical, and
environmental circumstances that cause a person truthfully say, „I am satisfied with my
job.”


Job satisfaction is defined, as employee‟s judgment of how well his job on a whole is
satisfying his various needs                                                Mr. Smith


Job satisfaction is defined as a pleasurable or positive state of mind resulting from
appraisal of one‟s job or job experiences.
                                                                                 Locke




DBAR, S.S.G.M.C.E, Shegaon.                                                                  12
            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur




2.2 HISTORY OF JOB SATISFACTION


The term job satisfaction was brought to lime light by hoppock (1935). He revived 35
studies on job satisfaction conducted prior to 1933 and observes that Job satisfaction is
combination of psychological, physiological and environmental circumstances. That
causes a person to say. “I m satisfied with my job”. Such a description indicate the
variety of variables that influence the satisfaction of the individual but tell us nothing
about the nature of Job satisfaction.


Job satisfaction has been most aptly defined by pestonjee (1973) as a job, management,
personal adjustment & social requirement. Morse (1953) considers Job satisfaction as
dependent upon job content, identification with the co., financial & job status & priding
group cohesiveness


One of the biggest preludes to the study of job satisfaction was the Hawthorne study.
These studies (1924-1933), primarily credited to Elton Mayo of the Harvard Business
School, sought to find the effects of various conditions (most notably illumination) on
workers‟ productivity.


These studies ultimately showed that novel changes in work conditions temporarily
increase productivity (called the Hawthorne Effect). It was later found that this increase
resulted, not from the new conditions, but from the knowledge of being observed.
This finding provided strong evidence that people work for purposes other than pay,
which paved the way for researchers to investigate other factors in job satisfaction.


Scientific management (aka Taylorism) also had a significant impact on the study of job
satisfaction. Frederick Winslow Taylor‟s 1911 book, Principles of Scientific
Management, argued that there was a single best way to perform any given work task.
This book contributed to a change in industrial production philosophies, causing a shift




DBAR, S.S.G.M.C.E, Shegaon.                                                                13
            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


from skilled labor and piecework towards the more modern approach of assembly lines
and hourly wages.


The initial use of scientific management by industries greatly increased productivity
because workers were forced to work at a faster pace. However, workers became
exhausted and dissatisfied, thus leaving researchers with new questions to answer
regarding job satisfaction.


It should also be noted that the work of W.L. Bryan, Walter Dill Scott, and Hugo
Munsterberg set the tone for Taylor‟s work.


Some argue that Maslow‟s hierarchy of needs theory, a motivation theory, laid the
foundation for job satisfaction theory. This theory explains that people seek to satisfy five
specific needs in life – physiological needs, safety needs, social needs, self-esteem needs,
and self-actualization. This model served as a good basis from which early researchers
could develop job satisfaction theories.




DBAR, S.S.G.M.C.E, Shegaon.                                                               14
           Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



2.3 IMPORTANCE OF JOB SATISFACTION



    Job satisfaction is an important indicator of how employees feel about their job
      and a predictor of work behavior such as      organizational, citizenship,
      Absenteeism, Turnover.


    Job satisfaction can partially mediate the relationship of personality variables and
      deviant work behavior.


    Common research finding is that job satisfaction is correlated with life style.
      This correlation is reciprocal meaning the people who are satisfied with the life
      tends to be satisfied with their jobs and the people who are satisfied their jobs
      tends to satisfied with their life.


    This is vital piece of information that is job satisfaction and job performance is
      directly related to one another. Thus it can be said that, “A happy worker is a
      productive worker.”


    It gives clear evidence that dissatisfied employees skip work more often and more
      like to resign and satisfied worker likely to work longer with the organization.




DBAR, S.S.G.M.C.E, Shegaon.                                                               15
            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



2.4 IMPORTANCE TO WORKER AND ORGANIZATION


Job satisfaction and occupational success are major factors in personal satisfaction, self-
respect, self-esteem, and self-development. To the worker, job satisfaction brings a
pleasurable emotional state that can often leads to a positive work attitude. A satisfied
worker is more likely to be creative, flexible, innovative, and loyal.
       For the organization, job satisfaction of its workers means a work force that is
motivated and committed to high quality performance. Increased productivity- the
quantity and quality of output per hour worked- seems to be a byproduct of improved
quality of working life. It is important to note that the literature on the relationship
between job satisfaction and productivity is neither conclusive nor consistent.
       However, studies dating back to Herzberg‟s (1957) have shown at least low
correlation between high morale and high productivity and it does seem logical that more
satisfied workers will tend to add more value to an organization.
       Unhappy employees, who are motivated by fear of loss of job, will not give 100
percent of their effort for very long. Though fear is a powerful motivator, it is also a
temporary one, and also as soon as the threat is lifted performance will decline.
        Job satisfaction benefits the organization includes reduction in complaints and
grievances, absenteeism, turnover, and termination; as well as improved punctuality and
worker morale. Job satisfaction is also linked with a healthier work force and has been
found to be a good indicator of longevity.
       Although only little correlation has been found between job satisfaction and
productivity, Brown (1996) notes that some employers have found that satisfying or
delighting employees is a prerequisite to satisfying or delighting customers, thus
protecting the “bottom line”.




DBAR, S.S.G.M.C.E, Shegaon.                                                             16
              Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



2.5 WORKERS ROLE IN JOB SATISFACTION

If job satisfaction is a worker benefit, surely the worker must be able to contribute to his
or her own satisfaction and well being on the job. The following suggestions can help a
worker find personal job satisfaction: Seek opportunities to demonstrate skills and talents.
This often leads to more challenging work and greater responsibilities, with attendant
increases in pay and other recognition.
Develop excellent communication skills. Employer‟s value and rewards excellent
reading, listening, writing and speaking skills.
Know more. Acquire new job related knowledge that helps you to perform tasks more
efficiently and effectively. This will relive boredom and often gets one noticed.
Demonstrate creativity and initiative. Qualities like these are valued by most
organizations and often results in recognition as well as in increased responsibilities and
rewards.
Develop teamwork and people skills. A large part of job success is the ability to work
well with others to get the job done.
Accept the diversity in people. Accept people with their differences and their
imperfections and learn how to give and receive criticism constructively.
See the value in your work. Appreciating the significance of what one does can lead to
satisfaction with the work itself. This help to give meaning to one‟s existence, thus
playing a vital role in job satisfaction.
Learn to de-stress. Plan to avoid burn out by developing healthy stress management
techniques.




DBAR, S.S.G.M.C.E, Shegaon.                                                                17
            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



2.6 FACTORS OF JOB SATISFACTION



Hoppock, the earliest investigator in this field, in 1935 suggested that there are six major
components of job satisfaction. These are as under:


          The way the individual reacts to unpleasant situations,
          The facility with which he adjusted himself with other person
          The relative status in the social and economic group with which he identifies
           himself
          The nature of work in relation to abilities, interest and preparation of worker
          Security
          Loyalty
Herberg, mausaer, Peterson and capwell in 1957 reviewed more than 150 studies and
listed various job factors of job satisfaction. These are briefly defined one by one as
follows:


   1. Intrinsic aspect of job
   It includes all of the many aspects of the work, which would tend to be constant for
   the work regardless of where the work was performed.
   2. Supervision
   This aspect of job satisfaction pertains to relationship of worker with his immediate
   superiors. Supervision, as a factor, generally influences job satisfaction.
   3. Working conditions
   This includes those physical aspects of environment which are not necessary a part of
   the work. Hours are included this factor because it is primarily a function of
   organization, affecting the individuals comfort and convenience in much the same
   way as other physical working conditions.
   4. Wage and salaries
   This factor includes all aspect of job involving present monitory remuneration for
   work done.


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           Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



   5. Opportunities for advancement
   It includes all aspect of job which individual sees as potential sources of betterment of
   economic position, organizational status or professional experience.
   6. Security
   It is defined to include that feature of job situation, which leads to assurance for
   continued employment, either within the same company or within same type of work
   profession.
   7. Company & management
   It includes the aspect of worker‟s immediate situation, which is a function of
   organizational administration and policy. It also involves the relationship of employee
   with all company superiors above level of immediate supervision.
   8. Social aspect of job
   It includes relationship of worker with the employees specially those employees at
   same or nearly same level within the organization.
   9. Communication
   It includes job situation, which involves spreading the information in any direction
   within the organization. Terms such as information of employee‟s status, information
   on new developments, information on company line of authority, suggestion system,
   etc, are used in literature to represent this factor.
   10. Benefits
   It includes those special phases of company policy, which attempts to prepare the
   worker for emergencies, illness, old age, also. Company allowances for holidays,
   leaves and vacations are included within this factor.




DBAR, S.S.G.M.C.E, Shegaon.                                                               19
           Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



2.7 REASONS OF LOW JOB SATISFACTION


Reasons why employees may not be completely satisfied with their jobs:



   1. Conflict between co-workers.

   2. Conflict between supervisors.

   3. Not being opportunity paid for what they do.

   4. Have little or no say in decision making that affect employees.

   5. Fear of loosing their job.




DBAR, S.S.G.M.C.E, Shegaon.                                                       20
             Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur




2.8 EFFECTS OF LOW JOB SATISFACTION



1. HIGH ABSENTEEISM



Absenteeism means it is a habitual pattern of absence from duty or obligation.
         If there will be low job satisfaction among the employees the rate of absenteeism
will definitely increase and it also affects on productivity of organization.

              J
              o    High          B
              b

              s
              a
              t
              i
              s
              f
              a
              c
              t      low
              i                                                                            A
              n
                                     low                                            High

                                        Rate of turn over and absences


          Fig.no. 1 Curve showing relationship between job satisfaction and rate of turn over
          and absenteeism.


In the above diagram line AB shows inverse relationship between job satisfaction and
rate of turn over and rate of absenteesm.
As th job satisfaction is high the rate of both turn over and absentiseesm is low and vise a
versa.



DBAR, S.S.G.M.C.E, Shegaon.                                                                21
            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



2.HIGH TURNOVER



In human resource refers to characteristics of a given company or industry relative to the
rate at which an employer gains and losses the staff.
       If the employer is said to be have a high turnover of employees of that company
have shorter tenure than those of other companies.


3.TRAINING COST INCREASES


As employees leaves organization due to lack of job satisfaction. Then Human resource
manager has to recruit new employees. So that the training expenditure will increases.




DBAR, S.S.G.M.C.E, Shegaon.                                                              22
            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


2.9 INFLUENCES ON JOB SATISFACTION


There are no. of factors that influence job satisfaction. For example, one recent study
even found that if college students majors coinsided with their job , this relationship will
predicted subsequent job satisfaction. However, the main influences can be summerised
along with the dimentions identified above.


The work itself
The concept of work itself is a major source of satisfaction. For example, research related
to the job charactoristics approach to job design, shows that feedback from job itself and
autonomy are two of the major job related motivational factors. Some of the most
important ingridents of a satisfying job uncovered by survey include intersting and
challenging work, work that is not boring, and the job that provides status.


Pay
Wages and salaries are recognised to be a significant, but complex, multidimentional
factor in job satisfaction. Money not only helps people attain their basic needs butevel
need satisfaction. Employees often see pay as a reflection of how managemnet view their
conrtibution to the organization. Fringe benefits are also important.
If the employees are allowed some flexibility in choosing the type of benefits they prefer
within a total package, called a flexible benefit plan, there is a significant increase in
both benefit satisfaction and overall job satisfaction.


Promotions
Promotional opportunities are seem to be have avarying effect on job satisfaction. This
is because of promotion take number of different forms.




DBAR, S.S.G.M.C.E, Shegaon.                                                              23
           Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


WHAT IS THE IMPACT OF JOB SATISFACTION?


   Many managers subscribe to the belief that a satisfied worker is necessarily good
   worker. In other words, if management could keep the entire worker‟s happy”, good
   performance would automatically fallow. There are two propositions concerning the
   satisfaction performance relation ship. The first proposition, which is based on
   traditional view, is that satisfaction is the effect rather than the cause of performance.
   This proposition says that efforts in a job leads to rewards, which results in a certain
   level of satisfaction .in another proposition, both satisfaction and performance are
   considered to be functions of rewards.
   Various research studies indicate that to a certain extent job satisfaction affects
   employee turn over, and consequently organization can gain from lower turn over in
   terms of lower hiring and training costs. Also research has shown an inverse relation
   between job satisfaction and absenteeism. When job satisfaction is high there would
   be low absenteeism, but when job satisfaction is low, it is more likely to lead a high
   absenteeism.


   What job satisfaction people need?
   Each employee wants:
      1. Recognition as an individual
      2. Meaningful task
      3. An opportunity to do something worthwhile.
      4. Job security for himself and his family
      5. Good wages
      6. Adequate benefits
      7. Opportunity to advance
      8. No arbitrary action- a voice a matters affecting him
      9. Satisfactory working conditions
      10. Competence leadership- bosses whom he can admire and respect as persons
          and as bosses.




DBAR, S.S.G.M.C.E, Shegaon.                                                               24
            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


However, the two concepts are interrelated in that job satisfaction can contribute to
morale and morale can contribute to job satisfaction.
It must be remembered that satisfaction and motivation are not synonyms. Motivation is a
drive to perform, where as satisfaction reflects the individual‟s attitude towards the
situation. The factors that determine whether individual is adequately satisfied with the
job differs from those that determine whether he or she is motivated. the level of job
satisfaction is largely determined by the comfits offered by the environment and the
situation . Motivation, on the other hand is largely determine by value of reward and their
dependence on performance. The result of high job satisfaction is increased commitment
to the organization, which may or may not result in better performance.
A wide range of factors affects an individual‟s level of satisfaction. While organizational
rewards can and do have an impact, job satisfaction is primarily determine by factors that
are usually not directly controlled by the organization. a high level of job satisfaction lead
to organizational commitment, while a low level, or dissatisfaction, result in a behavior
detrimental to the organization. For example, employee who like their jobs, supervisors,
and the factors related to the job will probably be loyal and devoted. People will work
harder and derive satisfaction if they are given the freedom to make their own decisions.




DBAR, S.S.G.M.C.E, Shegaon.                                                                 25
          Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur




      CHAPTER NO. 3

      MODELS OF JOB SATISFACTION




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            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


MODELS OF JOB SATISFACTION
There are various methods and theories of measuring job satisfaction level of employees
in the orgnization given by different authers.
List of all the theorise and methods measuring job satisfaction level is given below:


A MODEL OF FACET SATISFACTION


    Affect theory(Edwin A. Locke 1976)
    Dispositional Theory( Timothy A. Judge 1988)
    Two-Factor Theory (Motivator-Hygiene Theory) (Frederick Herzberg‟s)
    Job Characteristics Model (Hackman & Oldham)
    Rating scale
    Personal interviews
    action tendencies
    Job enlargement
    Job rotation
    Change of pace
    Scheduled rest periods




DBAR, S.S.G.M.C.E, Shegaon.                                                             27
            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


3.1 MODEL OF FACET OF JOB SATISFACTION

 Skill
 Experience
 Training                   Perceived personal
 Efforts                    job inputs
 Age
 Seniority                                                 Perceived
 Education                                                 amount that
 Co loyalty                 Perceived inputs               should be
 Past                       & outcomes of                  received (a)
 performance                referent others


 Level
 Difficulty                                                                    a=b
 Time span                                                                     satisfaction
 Amount of                  Perceived job
                            characteristics                                    a>b
 responsibility                                                                dissatisfaction
                                                                               a<b guilt
                                                                               Inequity
                                                                               Discomfort
 Perceived
 outcome of
 referent others                               Perceived
                                               amount
                                               received
 Actual                                        (b)
 outcome
 received

                  Fig.no.2 Model of determinant of facet of job satisfaction
Edward E.lawler in 1973 propoed a model of facet satisfaction. This model is applicable
to understand what determines a person‟s satisfaction with any facet of job.
According to this model actual outcome level plays a key role in a person‟s perception of
what rewards he recieves. His perception influenced by his perception of what his
referent others recieves. The higher outcome level of his referent other the lower his
outcome level will appear. This model also focus on his perception on reward level.




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            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


3.2 AFFECT THEORY


Edwin A. Locke‟s Range of Affect Theory (1976) is arguably the most famous job
satisfaction model. The main premise of this theory is that satisfaction is determined by a
discrepancy between what one wants in a job and what one has in a job. Further, the
theory states that how much one values a given facet of work (e.g. the degree of
autonomy in a position) moderates how satisfied/dissatisfied one becomes when
expectations are/aren‟t met. When a person values a particular facet of a job, his
satisfaction is more greatly impacted both positively (when expectations are met) and
negatively (when expectations are not met), compared to one who doesn‟t value that
facet. To illustrate, if Employee A values autonomy in the workplace and Employee B is
indifferent about autonomy, then Employee A would be more satisfied in a position that
offers a high degree of autonomy and less satisfied in a position with little or no
autonomy compared to Employee B. This theory also states that too much of a particular
facet will produce stronger feelings of dissatisfaction the more a worker values that facet.




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            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


3.3 DISPOSITIONAL THEORY


Another well-known job satisfaction theory is the Dispositional Theory it is a very
general theory that suggests that people have innate dispositions that cause them to have
tendencies toward a certain level of satisfaction, regardless of one‟s job. This approach
became a notable explanation of job satisfaction in light of evidence that job satisfaction
tends to be stable over time and across careers and jobs. Research also indicates that
identical twins have similar levels of job satisfaction.
A significant model that narrowed the scope of the Dispositional Theory was the Core
Self-evaluations Model, proposed by Timothy A. Judge in 1998. Judge argued that there
are four Core Self-evaluations that determine one‟s disposition towards job satisfaction:
self-esteem, general self-efficacy, locus of control, and neuroticism. This model states
that higher levels of self-esteem (the value one places on his self) and general self-
efficacy (the belief in one‟s own competence) lead to higher work satisfaction. Having an
internal locus of control (believing one has control over her\his own life, as opposed to
outside forces having control) leads to higher job satisfaction. Finally, lower levels of
neuroticism lead to higher job satisfaction




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           Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


3.4 TWO-FACTOR THEORY (MOTIVATOR-HYGIENE THEORY)


Frederick Hertzberg‟s Two-factor theory (also known as Motivator Hygiene Theory)
attempts to explain satisfaction and motivation in the workplace. This theory states that
satisfaction and dissatisfaction are driven by different factors – motivation and hygiene
factors, respectively. Motivating factors are those aspects of the job that make people
want to perform, and provide people with satisfaction. These motivating factors are
considered to be intrinsic to the job, or the work carried out.Motivating factors include
aspects of the working environment such as pay, company policies, supervisory practices,
and other working conditions.
While Hertzberg's model has stimulated much research, researchers have been unable to
reliably empirically prove the model, with Hackman & Oldham suggesting that
Hertzberg's original formulation of the model may have been a methodological
artifactFurthermore, the theory does not consider individual differences, conversely
predicting all employees will react in an identical manner to changes in
motivating/hygiene factors.. Finally, the model has been criticised in that it does not
specify how motivating/hygiene factors are to be measured]




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            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


3.5 JOB CHARACTERISTICS MODEL


Hackman & Oldham proposed the Job Characteristics Model, which is widely used as a
framework to study how particular job characteristics impact on job outcomes, including
job satisfaction.
The model states that there are five core job characteristics (skill variety, task identity,
task significance, autonomy, and feedback) which impact three critical psychological
states (experienced meaningfulness, experienced responsibility for outcomes, and
knowledge of the actual results), in turn influencing work outcomes (job satisfaction,
absenteeism, work motivation, etc.).
The five core job characteristics can be combined to form a motivating potential score
(MPS) for a job, which can be used as an index of how likely a job is to affect an
employee's attitudes and behaviors.
A meta-analysis of studies that assess the framework of the model provides some support
for the validity of the JCM.




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            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


3.6 MODERN METHOD OF MEASURING JOB SATISFACTION


In this method of measuring job satisfaction the comparision between various
orgnizational terms and conditions at managerial level and also the orgnization at a large.


SATISFACTION WITH HUMAN RESOURCES MANAGEMENT POLICIES OF
THE ORGANIZATION:
1. Management has a clear path for employee‟s advancement
2. Decisions are made keeping in mind the good of the employees
3. Management is extremely fair in personal policies
4. Physical working conditions are supportive in attaining targets
5. I nnovativeness is encouraged to meet business problems.



SATISFACTION WITH SUPERVISION
1. I feel I can trust what my supervisor tells me
2. My supervisor treats me fairly and with respect
3. My supervisor handles my work-related issues satisfactorily
4. I get frequent appreciation of work done from supervisors
5. I get enough support from the supervisor
6.Individual initiative is encouraged


SATISFACTION WITH COMPENSATION LEVELS
1. Overall I am satisfied with the company‟s compensation package
2. I am satisfied with the medical benefits
3. I am satisfied with the conveyance allowance
4. I am satisfied with the retirement benefits
5. I am satisfied with the reimbursement of the expenses as per the eligibility
6. I am satisfied with the holiday (vacation) eligibilities




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             Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


SATISFACTION WITH TASK CLARITY
1. Management decisions are Ad Hoc and lack professionalism (reverse scaled)
2. Rules and procedures are followed uncompromisingly
3. My job responsibilities are well defined and clear


SATISFACTION WITH CAREER DEVELOPMENT
1. I have adequate opportunities to learn and grow
2. I get opportunities to handle greater responsibilities
3. My skills and abilities are adequately used at work
From all above we can conclude level of job satisfaction of our employees.


3.7 RATING SCALE
    It is one of the most common methods of measuring job satisfaction. The popular
    rating scale used to measure Job satisfaction is to include:
    Minnesota Satisfaction Questionnaires: It helps to obtain a clear picture of pertinent
    satisfactions and dissatisfactions of employees.
    Job Description Index: it measures Job satisfaction on the dimension identified by
    Smith, Kendall, Hullin.
    Porter Need Identification Questionnaires: It is used only for management personnel
    and revolves around the problems and challenges faced by managers.


3.8 CRITICAL INCIDENTS
  Fredrick Hertz berg and his Associates popularized this method of measuring Job
satisfaction. It involves asking employees to described incidents on job when they were
particularly satisfied or dissatisfied. Then the incidents are analyzed in terms of their
contents and identifying those related aspects responsible for the positive and negative
attitudes.




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              Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


3.09 PERSONAL INTERVIEWS


   This method facilitates an in-depth exploration through interviewing of job attitudes.
   The main advantage in this method is that additional information or clarifications can
   be obtained promptly.


3.10 ACTION TENDENCIES
   By this method, Job satisfaction can be measured by asking questions and gathering
   information on how they feel like behaving with respect to certain aspects of their
   jobs. This method provides employees more opportunity to express their in-depth
   feeling.

   In his study on American employees, hoppock identified six factors that contributed
   to job satisfaction among them. These are as follows:
       1. The way individual reacts to unpleasant situations.
       2. The facilities with which he adjust himself to other persons.
       3. His relative‟s status in the social & economic group with which he identifies
           himself.
       4. The nature of work in relation to the abilities, interest & preparation of the
           workers.
       5. Security.
       6. Loyalty.
Because human resource manager often serve as intermediaries between employees &
management in conflct.they are concern with Job satisfaction or general job attitudes with
the employees.
Philip apple white has listed the five major components of Job satisfaction .as
   1. Attitude towards work group.
   2. General working conditions.
   3. Attitude towards company.
   4. Monitory benefits &
   5. Attitude towards supervision




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            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


Other components that should be added to this five are individual‟s state of mind about
the work itself and about the life in general .the individual‟s health, age, level of
aspiration. Social status and political & social activities can all contribute to the Job
satisfaction. A person‟s attitude toward his or her job may be positive or negative.


3.11 JOB ENLARGEMENT
The concept of job enlargement originated after World War II. It is simply the organizing
of the work so as to relate the contents of the job to the capacity, actual and potential, of
workers. Job enlargement is oblivious forerunner of the concept and philosophy of job
design. Stephan offers three basic assumptions behind the concept of job enlargement.
Output will increase if
   1. Workers abilities are fully utilized
   2. Worker has more control over the work
   3. Workers interest in work and workplace is stimulated.
Job enlargement is a generic term that broadly means adding more and different tasks to
a specialized job. It may widen the number of task the employee must do that is, add
variety. When additional simple task are added to a job, the process is called horizontal
job enlargement. This also presumably adds interest to the work and reduces monotony
and boredom.
To check harmful effects of specialization, the engineering factors involved in each
individual job must be carefully analyzed. Perhaps, the assembly lines can be shortened
so that there will be more lines and fewer workers on each line. Moreover, instead of
assigning one man to each job and then allowed to decide for himself how to organize the
work. Such changes permit more social contacts and greater control over the work
process.


3.12 JOB ROTATION
Job rotation involves periodic assignments of an employee to completely different sets of
job activities. One way to tackle work routine is to use the job rotation. When an activity
is no longer challenging, the employee is rotated to another job, at the same level that has
similar skill requirements.



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           Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


Many companies are seeking a solution to on-the-job boredom through systematically
moving workers from one job to another. This practice provides more varieties and gives
employees a chance to learn additional skills. The company also benefits since the
workers are qualified to perform a number of different jobs in the event of an emergency.


3.13 CHANGE OF PACE
Anything that will give the worker a chance to change his pace when he wishes will lend
variety to his work. Further if workers are permitted to change their pace that would give
them a sense of accomplishment.


3.14 SCHEDULED REST PERIODS
Extensive research on the impact of rest periods indicates that they may increase both
morale and productivity. Scheduled rest periods bring many advantages:
They counteract physical fatigue
They provide variety and relieve monotony
They are something to look forward to- getting a break gives a sense of achievement.
They provide opportunities for social contacts.




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          Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur




                        CHAPTER NO. 4

              RESEARCH METHODOLOGY




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            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



                         RESEARCH METHODOLOGY


4.1 INTRODUCTION

Research refers to a search for knowledge. It is a systematic method of collecting and
recording the facts in the form of numerical data relevant to the formulated problem and
arriving at certain conclusions over the problem based on collected data.


Thus formulation of the problem is the first and foremost step in the research process
followed by the collection, recording, tabulation and analysis and drawing the
conclusions. The problem formulation starts with defining the problem or number of
problems in the functional area. To detect the functional area and locate the exact
problem is most important part of any research as the whole research is based on the
problem.


According to Clifford Woody research comprises defining and redefining problems,
formulating hypothesis or suggested solutions: collecting, organizing and evaluating data:
making deductions and reaching conclusions: and at last carefully testing the conclusions
to determine whether they fit the formulating hypothesis.
       Research can be defined as “the manipulation of things, concepts or symbols for
the purpose of generalizing to extend, correct or verify knowledge, whether that
knowledge aids in construction of theory or in the practice of an art”
       In short, the search for knowledge through objective and systematic method of
finding solution to a problem is research.




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              Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur




4.2 DRAFTING QUESTIONNAIRE

The questionnaire is considered as the most important thing in a survey operation. Hence
it should be carefully constructed. Structured questionnaire consist of only fixed
alternative questions. Such type of questionnaire is inexpensive to analysis and easy to
administer. All questions are closed ended.


4.3SAMPLING
It was divided into following parts:


Sampling universe
All the employees are the sampling universe for the research.


Sampling technique
Judgmental sampling
Sample was taken on judgmental basis. The advantage of sampling are that it is much less
costly, quicker and analysis will become easier. Sample size taken was 100 employees.




4.4 RESEARCH OBJECTIVES

The research has been undertaken with following objectives.


      To study the level of job satisfaction among the employees of SEVA Automotive
       Pvt. Ltd. if any.
      To study the methods of measuring job satisfaction of SEVA Automotive Pvt.
       Ltd.




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           Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur




4.5 DATA COLLECTION

       The task of data collection begins after the research problem has been defined and
research design chalked out. While deciding the method of data collection to be used for
the study, the researcher should keep in mind two types of data viz. Primary and
secondary data.


Primary Data: -
       The primary data are those, which are collected afresh and for the first time and
thus happen to be original in character. The primary data were collected through well-
designed and structured questionnaires based on the objectives.


Secondary Data:
       The secondary data are those, which have already been collected by someone else
and passed through statistical process. The secondary data required of the research was
collected through various newspapers, and Internet etc.



4.6 RELEVANCE AND LIMITATIONS OF STUDY


       The study was thoughtful for knowing the existing job satisfaction level of the
employees of SEVA Automotive private limited, Nagpur.
Limitation for the study, the study was restricted to SEVA Automotive private limited,
Nagpur only and other being the time as constraint.


4.7 CHAPTERISATION
    1. Introduction
   2. Research methodology
   3. Organizational profile
   4. Data presentation, analysis and interpretation
   5. Conclusions and suggestions



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          Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur




                     CHAPTER NO. 5

              ORGNIZATION PROFILE




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          Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur




                   ORGNIZATION PROFILE




            SEVA AUTOMOTIVE PVT. LTD., NAGPUR




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               Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur




5.1 BACK GROUND AND HISTORY

       SEVA, Made its debut way back in 1985 at DWARKA, NASHIK. It was played a
major role in revolution brought about Maruti, specifically when Suzuki had launched
“Maruti800” in 1983, which was specifically designed for Indian roads. SEVA further
expanded its horizons by setting up new facilities at MIDC Ambad in 1990. SEVA
extended its root in Nanded in the year 1990, Nagpur in the year 1993 and then in Dhule
in early 2004.
       SEVA strongly believe in providing a healthy & quality working environment, as
only a satisfied internal work force can provide excellent services to the customer base.
This is one of the reasons why thousands of esteem customers returning to SEVA. The
unmatched performance and uncompromising attitudes in sales and after sales services
leaves customer fully satisfied every time. The incomparable faith revealed by customer
has made SEVA the king in Maruti car sales and services which earned SEVA the best
dealer of Maruti, among the best 15 in India.
       SEVA Nagpur is also the best in city, which provides best of services and offers
to the fun loving people of Nagpur. The chivalrous staff at SEVA is courteous and
amiable. SEVA is serving Nagpur 15 years; it is the second name for precision and
exclusivity.




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             Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



5.2 BRIGHT FEATURES OF SEVA AUTOMOTIVE LTD, NAGPUR




TRUE VALUE
         Maruti true value, a special scheme launched for selling and buying used Maruti
cars, which values the seller‟s car at the best price they are looking for and gives
multifaceted benefits to the sellers. Maruti Suzuki certifies pre-owned cars and 3 free
services are provided. The damaged parts are replaced and the car is furnished which
gives as good as new look to the car.


INSURANCE
         Another service which can be trusted blindly. Whether it is renewal of insurance
or issuing fresh policy, it is at safe hands only at SEVA MARUTI, as hassle free
insurance option are provided, costless repairs to make you more comfortable at rainy
times.


PAINT BOOTH
         In case of accidents, the car damages are by us, which makes the car as before.
For the painting, latest computer paint-matching machine is used which gives perfect
shades and results.


FOREVER YOURS
         An offer of abiding relation, maintained only at SEVA MARUTI which provides
extended warranty of additional one or two years. Loans for purchase of extended
warranty policy are provided by SEVA.




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           Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



5.3 WHY CUSTOMER PREFERS SEVA MARUTI?


      SEVA is best 15th car sales and services centre in India.
      It has satisfied work force.
      It provides best customer satisfaction service.
      SEVA is no. one in sales and customer satisfaction, that‟s why it got Customer
       Satisfaction Award 2005.
      It also awarded by Best Customer Care Award.
      It also got the TRUE VALUE AWARD.
      Its market share is 57%.




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              Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur




5.4 MARUTI SUZUKI TODAY


More than half the number of cars sold in India wears a Maruti Suzuki badge. They are a
subsidiary of Suzuki motors, Japan.


As India's largest passenger car company, account for over 50 per cent of the domestic
car market.


Maruti Suzuki have a sales network of 562 outlets in 372 towns and cities, and provide
maintenance support to customers at 2538 workshops in over 1200 towns and cities (as
on December 31,2007).


Since inception, it have produced and sold over 6.75 million vehicles, including almost
500,000 units in Europe and other export markets.


Company have been rated first in customer satisfaction for eight years in a row in J D
Power's Surveys, and are India's Most Respected Automobile Company (As per survey
conducted by Business world, a reputed Indian Magazine)


Also, in an independent survey conducted by Forbes.Com where they rated top 200
reputed companies on various parameters such as reputation within the customer and
employee fraternity, we stood 91st. In the automobile section we finished 7th.




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            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur




5.5 WIDE RANGE OF CARS


Maruti Suzuki offers 10 models ranging from people's car Maruti 800 to stylish
hatchback Swift, SX4 sedan and luxury Sports Utility vehicle Grand Vitara



THE MARUTI DNA


Maruti Suzuki was born as a government company, with Suzuki as a minor partner, to
make a people's car for middle class India. Over the years, our product range has
widened, ownership has changed hands and the customer has evolved. What remains
unchanged, then and now, is our mission to motorize India.


Our parent company, Suzuki Motor Corporation, has been a global leader in mini and
compact cars for three decades. Suzuki's technical superiority lies in its ability to pack
power and performance into a compact, lightweight engine that is clean and fuel-
efficient. The same characteristics make our cars extremely relevant to Indian customers
and Indian conditions. Product quality, safety and cost consciousness are embedded into
our manufacturing process, which we have inherited from its parent company.


Right from inception, Maruti brought to India, a very simple yet powerful Japanese
philosophy 'smaller, fewer lighter, shorter and neater'


From the Japanese work culture it imbibed simple practices like an open office, a
common uniform and common canteen for everyone from the Managing Director to the
workman, daily morning exercise, and quality circle teams.




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            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



From the Japanese work culture Maruti imbibed simple practices like an open office, a
common uniform and common canteen for everyone from the CEO to the workman, daily
morning exercise, and quality circle teams.




CARS FOR A NEW INDIA

As lifestyles change, we have tried to keep pace with the changing lifestyle of our
customers by bringing models high on 'style and design quotient'. Some of our recent
offerings like Swift, Zen Estilo (Spanish for Style) and SX4 have become popular choices
because customers find them relevant.




BUILDING THROUGH PARTNERSHIPS

Our business relies substantially on our partners. We depend on a national network of
suppliers, sales outlets and workshops, managed by independent entrepreneurs, to
manufacture car components and look after our customers.


We are the "employer of choice" for automotive engineers and young managers from
across the country. Nearly 75,000 people are employed directly by Maruti and our
partners. Within the company, we strive always to keep the culture open and
participative.


Incorporated
February 1981
Joint Venture Agreement
October 1982


Equity Structure
54.2% Suzuki, Japan, balance with Other Financial Institution and Public


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            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



5.6 MARUTI SUZUKI & MOTOR SPORTS

  Be it a motor sport enthusiast, an amateur or a professional, Maruti Suzuki offers the
thrill and joy of motor sport to all of them.


The Maruti Suzuki motor sport calendar is packed with exciting motoring events. For
families, there are events like Women's Fun Drive and Treasure Hunt throughout the
year, across cities. The Maruti Suzuki Autocross brings action for amateurs and
professionals, together.


But what makes the Maruti Suzuki motor sport calendar an attraction in India (and
internationally too) are Maruti-Suzuki Raid-de-Himalaya, Maruti Suzuki Rally Desert
Storm and Maruti Suzuki Monsoon Car Rally of Kerala.




MARUTI SUZUKI RAID-DE-HIMALAYA


 Maruti Suzuki Raid-de-Himalaya is India's longest and most demanding motorsport
rally.
It is open to both, car and bike enthusiasts. Maruti Suzuki provides opportunity to
professional as well as amateur motor sport lovers to participate in the Maruti Suzuki
Raid Raid-de-Himalaya.


The participants drive through some of the world's highest motor able roads and passes in
the Himalayas like Jalori Pass, Rohtang Pass, Kunzum La, Baralacha La, Tanglang La &
Khardung La, through the inhospitable terrains in the Lahual and Spiti valleys in the
Ladakh region. Most of the drive is through boulders, snow capped peaks, gushing
streams and at times, temperature below -20 degree Celsius. On an average, a participant
covers a distance of 300 kms every day in this approximately 2000-kilometre and week-
long motoring event.



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              Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



Every year, more and more people are coming for the Maruti Suzuki Raid-de-Himalaya,
many of them from abroad. In 2007, as many as 145 teams participated in car and bike
categories.


Raid de Himalaya is the only Indian motor sport event listed on the off-road rallies
calendar of FIM (Federation International Motorcycles), Geneva, Switzerland. Only 12
international motoring events worldwide are listed in this calendar.


The Maruti Suzuki Raid-de-Himalaya is held around October, just before the onset of
winters in the Himalayan region.


For Maruti Suzuki and our partner, the Himalayan Motor sport Association, organizing
the Maruti Suzuki Raid-de-Himalaya means over six months of hard work and
preparations. But the spirit of motoring enthusiasts and Maruti Suzuki's commitment to
promote motor sport in India has kept it going - year after year.


In 2008 Maruti Suzuki Raid-de-Himalaya will enter its 10th year of continued motoring
thrill.


 MARUTI SUZUKI RALLY DESERT STORM


 The Maruti Suzuki Rally Desert Storm is an annual eventrunningon the Cross Country
Regulations of the FIA.


Organized by the Delhi based Northern Motor sport Association, the Rally is inscribed on
the Cross Country Calendar of the FIA and is sanctioned by the Motor sports Association
of India and the Federation of Motor sports Clubs of India.




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            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


The Rally is open for participation to all 4 & 2 wheeler vehicles conforming to the FIM
and the FIA T1 & T2 regulations. The event consists of several cups and challenges,
some of which are open to specific makes.


The 2007 Rally Desert Storm will be flagged off from the National Stadium, New Delhi
on the 15th February 2007 by the Hon. Chief Guest and Mr. Jagdish Khattar, the
Managing Director of Maruti Udyog Ltd.


Traversing a distance of over 2,500 kms over 4 days the rally covers the most scenic and
picturesque parts of remote Rajasthan. The night halts are at Heritage properties at
Bikaner, Jaisalmer, and Pushkar & Jaipur.


The endurance event will culminate on the 18th February 2007 at Jaipur and a gala party
will follow the prize distribution ceremony.


The event is growing in popularity and stature every year and is attracting the best drivers
and teams from across India and in 2007 for the first time from the Asia Pacific region of
the Far East and Australia. For 2007, entries in the PRO part of the event are strictly
limited to 25 out of which 5 entries are reserved for the Armed Forces. The event also
features a fun and navigation rally run concurrently with the main event. Entries in this
NAV are open to all makes and models of 4 wheelers.


The event has always run with the highest safety standards conforming with the
international specifications of the International Automobile Federation (FIA) and enjoys
a perfect safety record over the last four years. Two life-saving ambulances with trauma
specialist medical teams accompany the event.


Over 8 ambulances along the route will further supplement the safety effort. The rally
will be monitored for its entire duration by over thirty radio-equipped cars. More than a
hundred volunteers will ensure safe passages of the event, most of them are rally and
motor sport veterans.



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               Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur




MARUTI SUZUKI AUTOCROSS


 The Maruti Suzuki Autocross is organized in major cities in the country. This motor
sport event is designed to provide an experience of rallying in a controlled environment.
Various driving stages during the event help the participant develop a sense of timing,
judgment and also an ability to evaluate vehicle handling patterns at given speeds. All
these skills are very critical for any motor sport enthusiast in case he or she desires to
participate in a professional motor sport event.


The Maruti Suzuki Autocross is open to both, professional and amateur motor sport
enthusiasts.




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          Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur




                   CHAPTER NO. 6

                   DATA ANALYSIS AND
                   INTERPRETATION




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            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur




DATA ANALYSIS AND INTERPRETATION


After data have been collected, the researcher turns to the task of analyzing them. The
analysis of data requires a number of closely related operations such as establishment of
categories, the application of these categories to raw data through tabulation and drawing
statically inferences.


Tabulation is the part of technical procedure where in the classified data are put in the
form of tables.


After analyzing the data, the researcher should have to explain the findings on the basis
of some theory. It is known as interpretation.


The data has been collected from 100 employees of SEVA Automotive pvt ltd, Nagpur
through questionnaire.
The data thus collected was in the form of master table.
That made possible counting of classified data easy. From the master table various
summery tables were prepared. They have been presented along with their interpretation
in this manner.




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                         Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



6.1. Responses regarding whether the respondents are satisfied with the workplace
of organization

Table 6.1

Satisfaction level                                  No. Of respondents             Percentage
Strongly satisfied                                             31                                    31
Satisfied                                                      49                                    49
Slightly satisfied                                             12                                    12
Dissatisfied                                                    5                                     5
Strongly dissatisfied                                           3                                     3

Graph 6.1



                  responses regarding whether respondents are
                            satisfied with work place

                       60
   percentage




                       50
                       40
                       30                                                       no. of respondents
                       20
                       10
                        0
                                           d
                               d




                                                                  d
                                                       d




                                                                            d
                                        fie
                            fie




                                                             fie
                                                    ie




                                                                       fie
                                                   f
                                    tis
                         tis




                                                tis


                                                             is


                                                                       is
                                                           at


                                                                     at
                                   sa
                       sa




                                               sa




                                                                   ss
                                                       ss
                     y




                                          tly


                                                     di


                                                                  di
                  gl




                                           h
                  on




                                                              ly
                                        ig




                                                            ng
                st




                                    sl




                                                         ro
                                                       st




                                               satisfaction level




Above table shows that 31% employees are strongly satisfied with their work place.
61% employees are satisfied with their workplace. It means over all 92% employees are
satisfied and other 18% are not satisfied with the work place.




DBAR, S.S.G.M.C.E, Shegaon.                                                                               56
                        Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


6.2. Responses regarding whether the respondents are satisfied with the
infrastructure of organization

Table 6.2



Satisfaction level                                             No. Of respondents              Percentage
Strongly satisfied                                                         50                      50
Satisfied                                                                  20                      20
Slightly satisfied                                                         10                      10
Dissatisfied                                                               16                      16
Strongly dissatisfied                                                       4                       4

Graph 6.2



                  response regarding whether respondents are
                          satisfied with infrastructure

                      60
                      50
  percentage




                      40
                      30
                                                                                 no. of
                      20
                                                                                 respondents
                      10
                        0
                               d


                                           d


                                                        d




                                                                             d
                                                                  d
                            fie


                                        fie




                                                               fie
                                                   f ie




                                                                           fie
                        tis


                                    tis




                                                               is
                                                 t is




                                                                        is
                                                             at


                                                                      at
                      sa


                                   sa


                                               sa

                                                          ss


                                                                      ss
                    y




                                          tly


                                                        di


                                                                    di
                 gl




                                           h
                 on




                                                                 ly
                                        ig




                                                               ng
               st




                                    sl




                                                              ro
                                                            st




                                               satisfaction level




Above table shows that 70% respondents are satisfied with infrastructure and 30% are
dissatisfied with infrastructure of SEVA.
It can be interpreted that 30% are not satisfied with infrastructure which not more in
number.




DBAR, S.S.G.M.C.E, Shegaon.                                                                                 57
                         Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


6.3. Responses regarding whether the respondents are satisfied with the canteen
facility provided by organization.



Table 6.3


Satisfaction level                                         No. Of respondents                             Percentage
Strongly satisfied                                                     56                                     56
Satisfied                                                              17                                     17
Slightly satisfied                                                     16                                     16
Dissatisfied                                                            9                                      9
Strongly dissatisfied                                                            3                            3




Graph 6.3



                   responses regarding whether the respondents
                         are satisfied with canteen facility

                       60
                       50
   percentage




                       40
                       30                                                            no. of respondents
                       20
                       10
                         0
                               d


                                           d




                                                                             d
                                                                             d




                                                                             d
                                        fie
                             fie




                                                                         fie


                                                                         fie


                                                                          ie
                                                                      isf
                                    tis
                         tis




                                                tis


                                                                      is
                                                                   at


                                                                   at
                                   sa
                       sa




                                               sa




                                                                 ss
                                                                ss
                     y




                                          tly


                                                              di


                                                              di
                  gl




                                           h
                  on




                                                           ly
                                        ig




                                                         ng
                st




                                    sl




                                                      ro
                                                    st




                                               satisfaction level




Above table shows that 88% employees are satisfied with the canteen facility provided by
the organization. Only 12% employees are not satisfied with canteen facility.



DBAR, S.S.G.M.C.E, Shegaon.                                                                                            58
                         Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



6.4.Responses regarding whether the respondents are satisfied with the
implementation of rules and responsibilities.


Table 6.4


Satisfaction level                                        No. Of respondents                      Percentage
Strongly satisfied                                                    51                              51
Satisfied                                                             23                              23
Slightly satisfied                                                    10                              10
Dissatisfied                                                          11                              11
Strongly dissatisfied                                                  6                               6



Graph 6.4



                       responses regarding whether respondents are
                          satisfied with implimentation of rules and
                                        responsibilities
                         60
                         50
   percentage




                         40
                         30                                                       no. of respondents
                         20
                         10
                             0
                                               d




                                                                              d
                                    d




                                                                              d
                                                                             d
                                            fie




                                                                           ie
                                 fie




                                                                          fie
                                                                         f ie

                                                                       isf
                                           tis
                           tis




                                                                       is
                                                                     t is




                                                                   at
                                                                    at
                                        sa
                        sa




                                                                  sa


                                                                 ss


                                                                 ss
                         y




                                                 tly


                                                              di


                                                              di
                      gl




                                              gh




                                                           ly
                   on




                                                         ng
                                          sli
                st




                                                      ro
                                                   st




                                                 satisfaction level




Above table shows that 84% employees are satisfied with implementation of rules and
responsibilities. And 16% of respondents are not seems to be satisfied with the
implementing rules and responsibilities.


DBAR, S.S.G.M.C.E, Shegaon.                                                                                    59
                          Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



6.5. Responses regarding whether the respondents are satisfied with the freedom
given at work.


Table 6.5


Satisfaction level                           No. Of respondents                  Percentage
Strongly satisfied                                       30                          30
Satisfied                                                36                          36
Slightly satisfied                                       14                          14
Dissatisfied                                             16                          16
Strongly dissatisfied                                     4                           4


Graph 6.5



                          responses regarding respondents are
                            satisfied with the freedom at work

                      40
                      35
                      30
   percentage




                      25
                      20                                    no. of respondents
                      15
                      10
                       5
                       0
                                                  d
                                                  d




                                                  d


                                                 d
                                                 d

                                             fi e
                                             fi e




                                              fie


                                             fi e
                                             fie

                                         ti s
                                         ti s




                                           is


                                          is
                                         tis




                                       at


                                       at
                                      sa
                                      sa


                                      sa




                                     ss


                                    ss
                                   ly
                      y




                                  di


                                  di
                    gl




                                 ht
                  on




                               ly
                              ig




                          ng
                           sl
                st




                        ro
                      st




                                   satisfaction level




Above table shows that 80% respondents are happy with the freedom at work given by
management but only 20% of respondents are not satisfied with freedom given at wrk
place.




DBAR, S.S.G.M.C.E, Shegaon.                                                                      60
                         Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



6.6. Responses regarding whether the respondents are satisfied with the team spirit
in organization


Table 6.6


Satisfaction level                                             No. Of respondents             Percentage
Strongly satisfied                                                         52                              52
Satisfied                                                                  21                              21
Slightly satisfied                                                          7                               7
Dissatisfied                                                               16                              16
Strongly dissatisfied                                                       4                               4



Graph 6.6



                   responses whether respondents are satisfied
                           with equal treatment to all

                       60
                       50
   percentage




                       40
                       30                                                          no. of respondents
                       20
                       10
                         0
                                            d
                                d




                                                         d




                                                                               d
                                                                    d
                                         fie
                             fie




                                                                 fie
                                                    f ie




                                                                             fie
                                     tis
                         tis




                                                                is
                                                  t is




                                                                          is
                                                              at


                                                                        at
                                    sa
                       sa




                                                sa

                                                           ss


                                                                        ss
                     y




                                           tly


                                                         di


                                                                      di
                  gl




                                            h
                  on




                                                                    y
                                         ig




                                                                 gl
                st




                                     sl




                                                                  n
                                                               ro
                                                             st




                                                satisfaction level




Above table shows that 80% employees are satisfied with team sprit built in organization
and other employees are not satisfied with team spirit in the organization.




DBAR, S.S.G.M.C.E, Shegaon.                                                                                     61
                         Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


6.7 Responses regarding whether the respondents are satisfied with convenient
working hours


Table 6.7


Satisfaction level                                     No. Of respondents                      Percentage
Strongly satisfied                                                 20                              20
Satisfied                                                          41                              41
Slightly satisfied                                                 11                              11
Dissatisfied                                                       23                              23
Strongly dissatisfied                                               5                               5


Graph 6.7



                    responses whether respondents are satisfied with
                               convinient working hours

                         45
                         40
                         35
   percentage




                         30
                         25
                                                                               no. of respondents
                         20
                         15
                         10
                          5
                          0
                                            d




                                                                           d
                                 d




                                                                           d
                                                                          d
                                         fie




                                                                        ie
                              fie




                                                                       fie
                                                                      f ie

                                                                    isf
                                        tis
                           tis




                                                                    is
                                                                  t is




                                                                at
                                                                 at
                                     sa
                        sa




                                                               sa


                                                              ss


                                                              ss
                         y




                                              tly


                                                           di


                                                           di
                      gl




                                           gh
                   on




                                                        ly
                                                      ng
                                       sli
                st




                                                   ro
                                                st




                                              satisfaction level




Above table shows that 20% employees strongly feels that the working hours decided by
organization are most convenient for them. Other 52% employees are satisfied with these
working hours. And only 28% employees are not much satisfied with the working hours.



DBAR, S.S.G.M.C.E, Shegaon.                                                                                 62
                          Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



6.8 Responses regarding whether the respondents are satisfied with Job security


Table 6.8


Satisfaction level                         No. Of respondents                    Percentage
Strongly satisfied                                     13                            13
Satisfied                                              18                            18
Slightly satisfied                                     11                            11
Dissatisfied                                           12                            12
Strongly dissatisfied                                  46                            46



Graph 6.8



                   responces whether respondents are satisfied with
                                    job security

                      50
                      45
                      40
                      35
   percentage




                      30
                      25                                    no. of respondents
                      20
                      15
                      10
                       5
                       0
                                                 d


                                                 d
                                                 d




                                                d
                                                d


                                            fi e


                                             fie
                                             fie




                                            fi e
                                            fie


                                        ti s


                                          is
                                        tis




                                         is
                                        tis




                                       at


                                      at
                                     sa
                                     sa


                                     sa




                                    ss


                                   ss
                                  ly
                      y




                                 di


                                 di
                    gl




                                ht
                  on




                              ly
                             ig




                          ng
                           sl
                st




                        ro




                     satisfaction level
                      st




Above table shows that only 31 % employees are satisfied with the job security. And
remaining 69% of employees are not satisfied with the job security provided by the
organization.




DBAR, S.S.G.M.C.E, Shegaon.                                                                      63
                                Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



6.9 Responses regarding whether the respondents are satisfied with the targets
achievable


Table 6.9


Satisfaction level                                                   No. Of respondents               Percentage
Strongly satisfied                                                               64                                64
Satisfied                                                                        21                                21
Slightly satisfied                                                               11                                11
Dissatisfied                                                                      4                                 4
Strongly dissatisfied                                                             0                                 0


Graph 6.9



                         responses whether respondents are satisfied
                                 with the targets achievable


                 70
                 60
                 50
 percentage




                 40                                                              no. of respondents

                 30
                 20
                 10
                     0
                                        d
                            d




                                                     d




                                                                            d
                                                                 d
                                     fie
                         fie




                                                              fie
                                                f ie




                                                                       fie
                                 tis
                     tis




                                                           is
                                              t is




                                                                       is
                                                         at


                                                                     at
                                sa
                sa




                                            sa

                                                       ss


                                                                  ss
                 y




                                       tly


                                                     di


                                                                di
              gl




                                        h
   on




                                                            ly
                                     ig




                                                          ng
 st




                                 sl




                                                         ro




                         satisfaction level
                                                       st




Above table shows that 96% employees are strongly in favor that the targets given are
achievable and only 4% are not feels that the targets given are achievable.




DBAR, S.S.G.M.C.E, Shegaon.                                                                                             64
                             Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



6.10 Responses regarding whether the respondents are satisfied with the targets
achievable


Table 6.10

Satisfaction level                                     No. Of respondents                                  Percentage
Strongly satisfied                                                  9                                           9
Satisfied                                                          22                                          22
Slightly satisfied                                                  4                                           4
Dissatisfied                                                       20                                          20
Strongly dissatisfied                                              45                                          45



Graph 6.10



                      responses hether respondents are satisfied with
                        payments as per their roles and responsibility

                        50
                        45
                        40
   percentage




                        35
                        30
                        25
                        20                                                                     no. of respondents
                        15
                        10
                         5
                         0
                                            d




                                                                           d
                                 d




                                                                                           d
                                                           d
                                         fie




                                                                       f ie
                               ie




                                                                                       f ie
                                                       f ie
                              f


                                        tis




                                                                   t is
                           tis




                                                                                   t is
                                                   t is
                                     sa




                                                                 sa
                        sa




                                                                                 sa
                                                 sa


                                                                  s



                                                                                  s
                         y




                                                tly



                                                               di



                                                                               di
                      gl




                                             gh




                                                                        ly
                   on




                                                                      ng
                                         sli
                st




                                                                     ro
                                                                  st




                                                satisfaction level
                                                                                                                    v


Above table shows that only 35% employees are satisfied with the payment as per their
roles and responsibility and remaining 65% are not satisfied with the payment according
to their roles and responsibilities.


DBAR, S.S.G.M.C.E, Shegaon.                                                                                             65
                             Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur




6.11. Responses regarding whether the respondents are satisfied with the
opportunities of promotions


Table 6.11


Satisfaction level                                            No. Of respondents                 Percentage
Strongly satisfied                                                         8                          8
Satisfied                                                                 14                         14
Slightly satisfied                                                         6                          6
Dissatisfied                                                              26                         26
Strongly dissatisfied                                                     46                         46



Graph 6.11



                      responses whether respondents are satisfied
                            with opportunities of promotion

                        50
                        45
                        40
                        35
   percentage




                        30
                        25
                                                                            no. of respondents
                        20
                        15
                        10
                         5
                         0
                                                                        d




                                                                       d
                                                                       d
                                 d




                                                                       d
                                        fie




                                                                   f ie
                                                                  f ie
                              fie




                                                                  fie
                                       tis




                                                                is
                                                              t is
                          tis




                                                               is
                                                             at


                                                            at
                                     sa


                                                           sa
                       sa




                                                          ss


                                                          ss
                        y




                                               ly


                                                       di


                                                       di
                     gl




                                             ht
                  on




                                                    ly
                                         ig




                                                  ng
                                       sl
                st




                                               ro
                                             st




                            satisfaction level




Only 22% of the employees are satisfied with the opportunities of promotions given by
organization. And most of the employees nearly 78% are not satisfied with opportunities
of promotions.


DBAR, S.S.G.M.C.E, Shegaon.                                                                                   66
                             Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur




6.12. Responses regarding whether the respondents are satisfied with the payment
of salary on time


Table 6.12

      Satisfaction level                              No. Of respondents             Percentage
Strongly satisfied                                            44                         44
Satisfied                                                     16                         16
Slightly satisfied                                             4                          4
Dissatisfied                                                  32                         32
Strongly dissatisfied                                          4                          4


Graph 6.12




                    responses whether the employees are satisfied
                          with the payment of salary on time

                         50
                         45
                         40
                         35
   percentage




                         30
                         25                                     no. of respondents
                         20
                         15
                         10
                          5
                          0
                                                     d
                                                     d




                                                     d
                                                     d




                                                     d
                                                 fi e
                                                 fie




                                                 fie
                                                fi e




                                                fi e
                                            ti s
                                              is




                                              is
                                            ti s




                                             is
                                           at
                                          sa




                                          at
                                         sa
                                         sa




                                        ss


                                       ss
                                      ly
                        ly




                                     di


                                     di
                                    ht
                     ng




                                  ly
                                 ig
                   ro




                             ng
                              sl
                st




                           ro
                        st




                                      satisfaction level




Above table shows that 60% of employees are satisfied with the payment of salaries on
time. Only 40% of the employees are not much satisfied with the payment of salaries on
time.


DBAR, S.S.G.M.C.E, Shegaon.                                                                         67
                            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


6.13. Responses regarding whether the respondents are satisfied with the quality of
formal training and induction program


Table 6.13
 Satisfaction level No. Of respondents                                Percentage
Strongly satisfied          42                                            42
Satisfied                   36                                            36
Slightly satisfied           4                                             4
Dissatisfied                14                                            14
Strongly dissatisfied        4                                             4




Graph 6.13



                    responses regarding whether the respondents
                     are satisfied with the quality of training and
                                   induction program

                            45
                            40
                            35
   percan tage




                            30
                            25
                                                           No. Of respondents
                            20
                            15
                            10
                             5
                             0
                                                    d
                                                    d




                                                    d
                                                    d




                                                   d
                                               fi e
                                               f ie




                                                fie
                                               fi e




                                               fi e
                                           ti s
                                           t is




                                           tis
                                          ti s




                                            is
                                         at
                                       sa
                                       Sa




                                        sa
                                       sa




                                      ss
                                     is
                                    ly
                       ly




                                  di
                                  D
                                 ht
                     ng




                               ly
                              ig
                   ro




                           ng
                           Sl
                 St




                         ro
                       St




                                    satisfaction level




From the above table it shows that 76% of the respondents are satisfied with the quality
of training and induction program and only




DBAR, S.S.G.M.C.E, Shegaon.                                                                        68
                             Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


6.14. Responses regarding whether the respondents are satisfied with the quality of
in-house training


Table 6.14

Satisfaction level                                 No. Of respondents                Percentage
Strongly satisfied                                         51                            51
Satisfied                                                  19                            19
Slightly satisfied                                          6                             6
Dissatisfied                                               20                            20
Strongly dissatisfied                                       4                             4




Graph 6.14


                     responses regarding whether the respondents
                      are satisfied with quality of in house training

                         60
                         50
   percentage




                         40
                         30                                     no. of respondents
                         20
                         10
                             0
                                                     d
                                                     d




                                                     d
                                                     d




                                                     d
                                                 fi e
                                                 fie




                                                 fie
                                                fi e




                                                fi e
                                            ti s
                                              is




                                              is
                                            ti s




                                             is
                                           at
                                          sa




                                          at
                                         sa
                                         sa




                                        ss


                                       ss
                                      ly
                        ly




                                     di


                                     di
                                    ht
                     ng




                                  ly
                                 ig
                   ro




                             ng
                              sl
                st




                           ro
                        st




                                      satisfaction level




Above table shows that 86% of the respondents are satisfied with in house training held
by the management. And only 24% of respondents are not satisfied with the quality of in
house training.




DBAR, S.S.G.M.C.E, Shegaon.                                                                         69
                            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


6.15. Responses regarding whether the respondents are satisfied with the period of
training


Table 6.15



Satisfaction level                      No. Of respondents                    Percentage
Strongly satisfied                                    12                               12
Satisfied                                             23                               23
Slightly satisfied                                    18                               18
Dissatisfied                                          20                               20
Strongly dissatisfied                                 17                               17


Graph 6.15


                  responses regarding whether the respondents are
                          satisfied with period of training


                            25
                            20
   percentage




                            15
                                                         no. of respondents
                            10
                            5
                            0
                                                   d
                                                   d




                                                   d
                                                   d




                                                   d
                                               fi e
                                               fie




                                               fie
                                              fi e




                                              fi e
                                          ti s
                                            is




                                            is
                                          ti s




                                           is
                                         at
                                        sa




                                        at
                                       sa
                                       sa




                                      ss

                                     ss
                                    ly
                       ly




                                   di

                                   di
                                  ht
                    ng




                                ly
                               ig
                  ro




                           ng
                            sl
                st




                         ro
                       st




                                   satisfaction level




Above table shows that 12% are strongly satisfied with the training program 41% of
respondents are satisfied with the period of training but 37% of respondents are not
satisfied with the period of training.




DBAR, S.S.G.M.C.E, Shegaon.                                                                        70
                           Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



6.16 Responses regarding whether the respondents are satisfied with the proper and
proactive HR division


Table 6.16


Satisfaction Level                           No. Of Respondents                 Percentage
Strongly satisfied                                     72                           72
Satisfied                                              18                           18
Slightly satisfied                                      2                            2
Dissatisfied                                            6                            6
Strongly dissatisfied                                   2                            2

Graph 6.16


                    responses regarding whether the respondents
                    are satisfied with the proper and proactive HR
                                         division

                           80
                           70
                           60
   percentage




                           50
                           40                              no. of respondents
                           30
                           20
                           10
                            0
                                                  d


                                                  d
                                                  d
                                                  d




                                                  d
                                              fi e


                                              fie
                                              fie
                                             fi e




                                             fi e
                                         ti s


                                           is
                                          is
                                         ti s




                                          is
                                       sa




                                        at


                                       at
                                      sa
                                      sa




                                     ss


                                    ss
                                   ly
                      ly




                                  di


                                  di
                                 ht
                    ng




                               ly
                              ig
                  ro




                           ng
                            sl
                st




                         ro
                       st




                                    satisfaion level




Above table shows that 92% of the respondents are satisfied with the HR division

Only 8% of the respondents are not satisfied with the proactive and proper HR division,
which is very negligible in number.




DBAR, S.S.G.M.C.E, Shegaon.                                                                       71
                           Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



6.17 Responses regarding whether the respondents are satisfied with the
performance appraisal system


Table 6.17


 Satisfaction level                              No. Of respondents            Percentage
Strongly satisfied                                         62                        62
Satisfied                                                  28                        28
Slightly satisfied                                          4                         4
Dissatisfied                                                4                         4
Strongly dissatisfied                                       2                         2




Graph 6.17


                               responses regarding whether the
                              respondents are satiosfied with the
                                performance ap[praisal system

                         70
                         60
   percentage




                         50
                                                                      no. of respondents
                         40
                         30
                         20
                         10
                          0
                                                                 d


                                                                 d
                                                                 d
                                   d




                                                                d
                                                            fi e


                                                             fie
                                                             fie
                               fi e




                                                            fi e
                                                        ti s


                                                         is
                                                         is
                           ti s




                                                         is
                                                      sa




                                                       at


                                                      at
                                                     sa
                         sa




                                                    ss


                                                   ss
                                                ly
                    ly




                                                 di


                                                 di
                                              ht
                    ng




                                              ly
                                           ig
                  ro




                                           ng
                                         sl
                st




                                         ro
                                       st




                                               satisfaction level




Above table shows that 90% respondents are satisfied with the performance appraisal
system and only 10% of the respondents are not much satisfied with the performance
appraisal system implemented in organization.


DBAR, S.S.G.M.C.E, Shegaon.                                                                       72
                            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



6.18 Responses regarding whether the respondents are satisfied with the
performance appraisal system



Table 6.18


    Satisfaction Level                        No. Of Respondents                 Percentage
Strongly Satisfied                                    69                             69
Satisfied                                             19                             19
Slightly Satisfied                                     6                              6
Dissatisfied                                           4                              4
Strongly Dissatisfied                                  2                              2

Graph 6.18




                     responses regarding whether the respondents
                     are satisfied with the office events and parties

                            80
                            70
                            60
   percen tage




                            50
                            40                              no. of respondents
                            30
                            20
                            10
                             0
                                                   d
                                                   d




                                                   d
                                                   d




                                                   d
                                               fi e
                                               fie




                                               fie
                                              fi e




                                              fi e
                                          ti s
                                            is




                                            is
                                          ti s




                                           is
                                        sa




                                         at


                                        at
                                       sa
                                       sa




                                      ss


                                     ss
                                    ly
                       ly




                                   di


                                   di
                                  ht
                     ng




                                ly
                               ig
                   ro




                            ng
                             sl
                 st




                          ro
                        st




                                    satisfaction level




Above table shows that the 69% of respondents are strongly satisfied with the office
events and parties organized by the organization. 25% of respondents are satisfied with
these events and only 6% of respondents are not satisfied with the events organized by
the management



DBAR, S.S.G.M.C.E, Shegaon.                                                                        73
                            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



6.19 Responses regarding whether the respondents are satisfied with the celebration
of employees birthday


Table 6.19


Satisfaction Level                                 No. Of Respondents             Percentage
Strongly Satisfied                                         82                         82
Satisfied                                                  16                         16
Slightly Satisfied                                          2                          2
Dissatisfied                                                0                          0
Strongly Dissatisfied                                       0                          0



Graph 6.19




                    responses regarding whether the respondents
                      are satisfied with the employees birthdays
                               remembered & celebrated

                            90
                            80
                            70
   percentage




                            60
                            50
                                                             no. of respondents
                            40
                            30
                            20
                            10
                             0
                                                   d


                                                   d
                                                   d
                                                   d




                                                   d
                                               fi e


                                               fie
                                               fie
                                              fi e




                                              fi e
                                          ti s


                                            is
                                            is
                                          ti s




                                           is
                                         at
                                        sa




                                        at
                                       sa
                                       sa




                                      ss


                                     ss
                                    ly
                       ly




                                   di


                                   di
                                  ht
                    ng




                                ly
                               ig
                  ro




                           ng
                            sl
                st




                         ro
                       st




                                    satisfaction level




Above table shows that nearly all the respondents are satisfied with the employees
birthday remembered and celebrated in the organization. No one seems to be dissatisfied
with the celebration of the employee‟s birthdays.



DBAR, S.S.G.M.C.E, Shegaon.                                                                        74
                                Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



6.20 Responses regarding whether the respondents are satisfied with forum for face-
to-face communication



Table 6.20


Satisfaction Level                                    No. Of Respondents          Percentage
Strongly Satisfied                                            18                      18
Satisfied                                                     22                      22
Slightly Satisfied                                             9                       9
Dissatisfied                                                  37                      37
Strongly Dissatisfied                                         14                      14


Graph 6.20


                      responses regarding whether the respondents
                        are satisfied with the forum for face to face
                                      communication
                           40
                           35
                           30
 percentage




                           25
                           20                                no. of respondents
                           15
                           10
                            5
                            0
                                                   d

                                                   d
                                                   d
                                                   d




                                                   d
                                               fi e


                                               fie
                                               fie
                                              fi e




                                              fi e
                                          ti s


                                            is
                                           is
                                          ti s




                                           is
                                         at
                                        sa




                                        at
                                       sa
                                       sa




                                      ss

                                     ss
                                    ly
                      ly




                                   di

                                   di
                                  ht
                   ng




                                ly
                               ig
                 ro




                           ng
                            sl
              st




                         ro
                      st




                                     satisfaction level




Above table shows that only 40% of the respondents are satisfied with the forum for face-
to-face communication and remaining all the 60% of the respondents are not satisfied
with the forum for face-to-face communication.




DBAR, S.S.G.M.C.E, Shegaon.                                                                            75
                          Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


6.21 Responses regarding whether the respondents are satisfied with encouragement
to employees suggestions



Table 6.21


Satisfaction Level                                       No. Of Respondents          Percentage
Strongly Satisfied                                                8                       8
Satisfied                                                        32                      32
Slightly Satisfied                                               19                      19
Dissatisfied                                                     25                      25
Strongly Dissatisfied                                            26                      26



Graph 6.21




                responses regarding whether the respondents are
                  satisfied with the encouragement to employees
                                     suggestions

                35
                30
                25
 percentage




                20
                                                                no. of respondents
                15
                10
                 5
                 0
                                  d
                      d




                                                           d




                                                           d
                                                          d
                               ie
                   fie




                                                      fie
                                                      f ie




                                                      fie
                           isf
                tis




                                                   is
                                     t is




                                                   is
                          sa




                                                 at


                                                at
              sa




                                   sa

                                              ss


                                              ss
           ly




                                tly


                                            di


                                            di
         ng




                               h




                                         ly
                            ig
  ro




                                       ng
                           sl
st




                                              ro
                                            st




                                   satisfaction level



Above table shows that the overall 59% of the respondents are satisfied with the
encouragement given to the employees suggestions in management decision making and
remaining 41% of the respondents are not much satisfied with the encouragement given
to the suggestions of the employees.



DBAR, S.S.G.M.C.E, Shegaon.                                                                       76
                            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


6.22 Responses regarding whether the respondents are satisfied with positive
acceptance of employees suggestions


Table 6.22


Satisfaction Level                                 No. Of Respondents             Percentage
Strongly Satisfied                                          4                          4
Satisfied                                                  22                         22
Slightly Satisfied                                          4                          4
Dissatisfied                                               45                         45
Strongly Dissatisfied                                      25                         25


Graph 6.22


                    responses regarding whether the respondents
                     are satisfied with the positive acceptance of
                                 employees suggestions
                            50
                            45
                            40
                            35
   percentage




                            30
                            25
                            20
                                                             no. of respondents
                            15
                            10
                             5
                             0
                                                   d


                                                   d
                                                   d
                                                   d




                                                   d
                                               fi e


                                               fie
                                               fie
                                              fi e




                                              fi e
                                          ti s


                                            is
                                           is
                                          ti s




                                           is
                                         at
                                        sa




                                        at
                                       sa
                                       sa




                                      ss


                                     ss
                                    ly
                       ly




                                   di


                                   di
                                  ht
                    ng




                                ly
                               ig
                  ro




                           ng
                            sl
                st




                         ro
                       st




                                    satisfaction level




Above table shows that the 26% of the respondents are satisfied with the positive
acceptance of the suggestions given by the respondents but most of the respondents 70%
are dissatisfied with this point.




DBAR, S.S.G.M.C.E, Shegaon.                                                                        77
                        Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur


6.23 Responses regarding whether the respondents are satisfied with management
keeps promises



Table 6.23


Satisfaction Level                                          No. Of Respondents         Percentage
Strongly Satisfied                                                  76                     76
Satisfied                                                           14                     14
Slightly Satisfied                                                   4                      4
Dissatisfied                                                         6                      6
Strongly Dissatisfied                                                0                      0


Graph 6.23


                 responses regarding whether the respondents
                   are satisfied with the management keeps
                                    promises
               80
               70
               60
 percentage




               50
               40                                                 no. of respondents
               30
               20
               10
                0
                                                        d

                                                       d
                                                       d
                        d




                                                       d
                                                   fi e


                                                    fie
                                                     ie
                    fie




                                                   fie
                                                isf

                                               ti s


                                                is
                ti s




                                                is
                                             at
                                             sa




                                             at
                                            sa
              sa




                                           ss


                                          ss
                                         ly
        ly




                                        di


                                        di
                                       ht
     ng




                                     ly
                                    ig
   ro




                                ng
                                 sl
 st




                              ro
                            st




                                 satisfaction level




Above table shows that 90% of the respondents are satisfied with the management keeps
promises and only 10% of the respondents are dissatisfied with the thing that the
management keeps promises.




DBAR, S.S.G.M.C.E, Shegaon.                                                                         78
           Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur




CONCLUSION AND SUGGESTIONS


   All the conclusions are drawn based on the analysis and interpretation of the primary
   data regarding the job satisfaction of the employees of SEVA Automotive private
   limited, Nagpur.


      From the analysis and interpretation, it is concluded that most of the employees
       are satisfied with the workplace and only few employees are not satisfied with the
       workplace, which are negligible in number. And similarly in case of infrastructure
       most of the employees are satisfied and very small number of employees are not
       happy with the infrastructure of SEVA and the canteen facilities. It means the
       workplace and infra structure of SEVA is good or satisfactory.
      It is concluded that near about all the employees are satisfied with implementation
       of rules and responsibilities. And only some of them are not seems to be satisfied
       with the implementing rules and responsibilities. Therefore it shows that
       implementation of rule and responsibility is done fairly.
      From the study it is clear that the higher percentage of employees are happy with
       the freedom at work given by management but only some of them are not feeling
       satisfied with the freedom given at work place.
      According to analysis and interpretation, most of the employees are satisfied with
       the team spirit built in organization and only few are not happy with team spirit in
       the organization. From this it seems that the team spirit in the organization is
       strong.
      This study shows that only few employees strongly feel that the working hours
       decided by organization are most convenient for them. Other is not in favor with
       these working hours. So it is clear that the management kept the main
       consideration about working conditions and the hours, which satisfies the
       employees.
      The study shows that very small numbers of employees are satisfied with the job
       security. And remaining most of the employees are not satisfied with the job


DBAR, S.S.G.M.C.E, Shegaon.                                                             79
           Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur



       security provided by the organization. Hence from this analysis it is cleared that
       there is feeling of fear of job loss in the employees of SEVA.
      An analysis shows that employees are strongly in favor that the targets given are
       achievable and only are not feels that the targets given are achievable. Hence the
       targets set by management are achievable.
      From the analysis it is concluded that very small number of employees are
       satisfied with the payment as per their roles and responsibility and remaining all
       are not satisfied with the payment according to their roles and responsibilities.
       Hence from this analysis it can be cleared that payment according to roles and
       responsibilities are not much satisfied.
      Only little number of the employees is satisfied with the opportunities of
       promotions given by organization. It shows that the employees do not have any
       growth of opportunities. Analysis shows that the payment of salary is made
       always on time.
      From the analysis and interpretation it is clear that very large number of the
       respondents are satisfied with the quality of training and induction program and in
       house training held by the management. And few are not satisfied with the quality
       of in house training. But the period of training is not satisfactory to the
       employees.
      From the analysis it is clear that HR division is most satisfactory to all employees
       only few are not satisfied with the HR division in the company.
       In case of performance appraisal system and the office events and parties
       organized by the organization near about all the employees are satisfied. The
       birthdays of all the employees are remembered and celebrated in the organization.

      It is concluded that the employees are not much satisfied with the forum for face-
       to-face communication. From the analysis it is clear that half of the employees are
       satisfied and other half are not satisfied with the encouragement given to the
       suggestions of the employees. But only few thinks that there is positive
       acceptance of the suggestions given by the employees. From the analysis it is
       clear that management keeps all the promises.


DBAR, S.S.G.M.C.E, Shegaon.                                                             80
            Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur




SUGGESTIONS

The suggestions are drawn from the analysis and observations. Few suggestions are given
as under:

      In case of working hours decided by the organization are not convenient for the
       employees of SEVA Automotive Private Limited, Nagpur. The working hours are
       10 hours per day that from 8AM to 6PM. These hours should minimize up to 8
       hours.

      The criteria for Job security is not much satisfactory so management have
       concentrate on job security of employees so that they can work without fear of job
       loss in the organization.

      Opportunities of growth of employees are very less so that there can be employee
       turnover hence management has to give emphasis on increasing the promotion
       opportunities for according to the performance of employees.

      From analysis we concluded that the period of in house training is very short that
       is of only 3 days, which is not sufficient to get complete knowledge about the
       work. Hence the training period should extend up to 5 days.

      As there is an active participation of employees in decision making but rarely the
       suggestions given by them are drawn in action. Hence the confidence of
       employees gets demotivated.

        So to motivate the employees management can take into consideration some
       proper suggestions given by the employees. It will help to increase the motivation
       and ultimately the Job satisfaction of the employees of SEVA Automotive Private
       Limited, Nagpur.




DBAR, S.S.G.M.C.E, Shegaon.                                                           81
              Job satisfaction: A Case study of SEVA Automotive Private Limited, Nagpur




BIBLIOGRAPHY


Books: -


      Hitt, Miller, Colella “Organizational Behavior A Strategic Approach”, Wiley
       Student‟s Edition.
      Luthans Fred “Organizational Behavior”, McGraw Hill 7th Edition.
      Newstrom John W., Davis Keith, “Organizational Behavior Human Resource At
       Work”, 9th Edition, Tata McGraw Hill Edition.
      Pestonjee D. M. “Motivation and Job Satisfaction”, 1st Edition. Macmillan India
       Limited.




Websites: -
www.hrcouncil.com
www.workforce.com
www.google.com




DBAR, S.S.G.M.C.E, Shegaon.                                                          82