RAYMOND A. LAFSER, PMP
Dynamic Project Manager
1145 Hyde Park Lane (H) 630-416-0427
Naperville, IL 60565 email@example.com (C) 630-335-5939
Dynamic results-oriented Project Management Professional (PMP) with proven record of success in
planning and managing wide range of projects including web solutions, retail store systems, systems
integration, and compliance with legal and industry standards. Adept at working with people at all
levels from varied backgrounds, leading technical teams, coordinating offshore resources, and managing
third-party personnel. Excels at gathering requirements, managing risks and issues, and delivering
projects that meet customer expectations.
AREAS OF EXPERTISE
Project/Program Management: leading large complex projects and managing multiple concurrent
projects to on-time delivery within budget Client Relations Change Management Communications
and Reports to Stakeholders at all levels Systems Implementation Risk Management and Mitigation
Technology Integration SDLC management Resource Planning and Management Estimation and
Management of activities required in SDLC (i.e., Functional Requirements Documentation, Design,
Development, Testing, and Implementation) Leadership Team Building and Coaching Offshore
Development System Consulting and Support Application Development and Infrastructure Projects
SENIOR PROJECT MANAGER (2000 – 2010)
Science Applications International Corp. (SAIC), Naperville, IL
Managed portfolio of projects (up to 8 concurrently) for $10B global scientific, engineering, and
technology consulting firm. Using a formal stage-gate methodology, managed budgets, schedules, staff,
third-party vendors, subcontractors, contracts, SOWs, cost control, risk management, requirements
definition, and change management for projects as large as several million dollars. Used MS Project and
checklists to plan and monitor schedule. Maintained project document repositories on SharePoint.
Enabled $900M+ in sales for client by leading 5-vendor (e.g., Dresser Wayne and Paypoint) initiative
to facilitate implementation of new co-brand debit card across western region.
Saved client $12.7M per year in credit card fees by leading development of improvements to credit
card settlement processing in accordance with new MasterCard requirements.
Captured benefits of $240,000 per year in savings and margin opportunities by leading
development of web application to gather competitive surveys and facilitate timely pricing
Recruited and managed team of project managers and more than 30 staff to integrate more than
40 applications from purchased company with client’s ERP footprint
Deputy PM on project to standardize software and business processes for facilities management
and space management at 2 pharmaceutical research sites. Reduced project duration by 50%
versus previous implementations by client while maintaining compliance with Food and Drug
Administration (FDA) guidelines
Led several infrastructure projects to improve reliability and performance of critical pricing, call
center, and building security systems through database and server upgrades
Raymond A. Lafser, PMP Page 2
Customer Service / Secondary Transportation Manager (1999-2000)
BP, Warrenville, IL
Managed customer service team that handled order taking and processing for BP business unit.
Took over and turned around troubled ERP initiative, worked with Transportation Department to
resolve all critical issues.
Business Lead on implementation of internet-based, customer-facing ordering site. System later
adopted for use in other marketing channels.
Reduced call wait times from 3 minutes to 20 seconds by changing order taking processes.
Manager, System Strategies (1997-1999)
Amoco Corp, Warrenville, IL
Selected to serve as Chief Information Officer for $38.6M sales organization for Amoco prior to merger
with BP. Managed internal and external IT supplier relationships, work plans and budget exceeding
$1.1M. Planned and led SAP implementation for former Amoco business unit -- Oversaw scheduling,
training, configuration, and process change management.
Successfully implemented SAP for business unit with zero unplanned downtime.
Developed internal web page for business unit and converted process documentation to web pages
Implemented new contact management system and utilization of system in commercial sales
Supervisor, Product Planning and Pricing (1995-1997)
Amoco Corp, Chicago, IL
Supervised staff of 9 in completing system enhancements and support of pricing applications for Amoco.
Performed coaching, team development and performance evaluation. Collaborated with IT and client
management to develop work prioritization, plans, and budgets.
Took over fuel pricing application project that had previously failed. Completed project on
schedule. Application still in use.
Replaced mainframe reports and messaging systems with web based solutions
Earned Recognition Award for superior leadership.
CAREER NOTES: Previously held positions of Customer Service Team Leader, Project Leader, Systems
Analyst, and Programmer Analyst with AMOCO. Earned multiple performance awards. Details available
Master of Management (MBA), Northwestern University, Evanston, IL
Bachelor of Arts (Mathematics and Computer Science), Northwestern University, Evanston, IL
CERTIFICATIONS & TRAINING
PMI Project Management Professional (PMP) since 2007 valid through 2014
SAIC training in Project Management and Capability Maturity Model (CMM)
MS Office, Project, SharePoint, Visio, Oracle, DB2, IMS, SAP (multiple modules), EDI, Sales Analysis
Reporting, various financial and pricing systems, C++, COBOL, and more