ECOS Inventory of State Lean and Six Sigma Process Improvement Events DRAFT 07-28-08
State
Alabama Alaska Carol Aby Arizona Arkansas Paul Rasmussen Teresa Marks Maureen Gorsen, Director Dept of Toxic Substance Control Sacramento, CA California Paul Blais Dept of Toxic Substance Control Sacramento, CA Colorado 916-324-0381 pblais@dtsc.ca.gov Aby.Carol@azdeq.gov Rasmussen.Paul@azdeq.gov MARKS@adeq.state.ar.us 916-322-0504 mgorsen@dtsc.ca.gov 5-18-07 CA will do Kaizen events in August and October 2007. Event areas are not known . 10-26-07, per Guidon: AZ is interested in Air Quality permitting and waste water enforcement (KD)
Contact
Chuck Burton
Contact Information
334-260-4511 CBurtron@adem.state.al.us
Completed Events/Projects
Future Events/Projects
1
State
Contact
Amey Marrella
Contact Information
Amey.Marrella@po.state.ct.us *Contact Tess Gutowski for more information on Kaizen events Tessa.Gutowski@po.state.ct.us
Completed Events/Projects
2008 Updates: January 2008 - 30 CT DEP senior staff, including the Deputy Commissioner, completed Lean training April 2008 DEP completed implementation plan June 9-12: held simultaneous three Kaizen events in air permit modeling, water enforcement, coastal permitting
Future Events/Projects
Two new events will be scheduled for the autumn – Fisheries hatcheries and water permitting
Connecticut
Delaware
Bob Zimmerman, Director of External Affairs Office of the Secretary Dept of Natural Resources & Environmental Conservation Dover, DE Paul Foster Division of Air and Waste Management Dept of Natural Resources & Environmental Conservation Dover, DE
302-739-9000 robert.zimmerman@state.de.us Lean website: http://www.dnrec.state.de.us/dnr ec2000/vsm/index.htm 302-323-4542 paul.foster@state.de.us
VSM: Minor source air construction permitting (2005) From the Lean Primer: VSM for brownfields (2006) VSM for UST (2006) VSM for synthetic minor air construction permitting (2006) VSM for wetlands permitting VSM for storm water permitting
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State
Contact
Jodi Conway, Community Outreach Manager Florida Department of Environmental Protection Northeast District Office 7825 Baymeadows Way, Suite B200 Jacksonville, FL 32256 Greg Strong, Northeast Director Florida Department of Environmental Protection Northeast District Office 7825 Baymeadows Way, Suite B200 Jacksonville, FL 32256 Bill Green, Northeast Assistant District director Florida Department of Environmental Protection Northeast District Office 7825 Baymeadows Way, Suite B200 Jacksonville, FL 32256
Contact Information
904-807-3210 Jodi.Conway@dep.state.fl.us
Completed Events/Projects
FL‘s NE District Office started its lean journey in 2006 and tapped into a local lean consortium. Phone conversation with Teresa HM and Bob Z 1/8/07
Future Events/Projects
(904) 807-3300
Florida
904-807-3203 bill.green@dep.state.fl.us
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State
Contact
Michael Savage, Environmental Specialist Florida Department of Environmental Protection Environmental Resource Permitting Northeast District
Contact Information
904-807-3344 Michael.Savage@dep.state.fl.us
Completed Events/Projects
Future Events/Projects
Georgia Larry Lau, Deputy Director of the Environmental Health Administration Dept of Health Hawaii State Department of Health 1250 Punchbowl Street Honolulu, HI 96813 Keith Kawaoka, Hazard Evaluation of Emergency Response Office Dept of Health Hawaii State Department of Health 1250 Punchbowl Street Honolulu, HI 96813 808-586-4424 laurence.lau@doh.hawaii.gov Teresa Hay McMahon spoke with staff at Hawaii DOH in October 2006. At that time, they were considering an air permitting Lean event. Kristen Dunne corresponded with Keith Kawaoka on October 31, 2007. HI is exploring areas where Lean may be applied. KK plans to contact Guidon to discuss further. 2008 Update: Planning a Kaizen event on workflow streamlining for the state superfund program process
Hawaii
808-586-4249 keith.kawaoka@doh.hawaii.gov
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State
Contact
Genevieve Salmonson, HI DOH Compliance Assistance Ombudsman Mary Anderson Dept of Environmental Quality Air Quality Division
Contact Information
808-586-4528 g.salmonson@doh.hawaii.gov
Completed Events/Projects
Future Events/Projects
(208) 373-0202 mary.anderson@deq.idaho.gov
Idaho 1410 N. Hilton Boise, ID 83706 Bernie Killian, Deputy Director Environmental Protection Agency Springfield, IL Thomas Easterly, Commissioner Indiana Department of Environmental Management Indiana Matt Stuckey Air Permits Branch Chief Office of Air Quality Department of Environmental Management 100 N. Senate Ave. Indianapolis, Indiana 217-782-0547 bkillian@epa.state.il.us
Kaizen: Air permitting program (2006) Kaizen: Wastewater enforcement program (May 2007) Kaizen: Minor source air construction permits (June 2007); Genevene Damico, EPA, region 5 will attend event The Office of Air Quality has held two kaizen events with targets to significantly reduce time and improve quality in the permit application processes for Significant Source Modifications and Permit Renewals. Metrics have been set and are being tracked to determine success, and future strategies are being developed. Staff in the Office of Pollution
Illinois
317-232-8611
317-232-0203 mstuckey@idem.IN.gov
OPPTA C.I. Pilot Project: VSM for Recycling Market Development Loan Process (in progress) Establishing Voice-of-Customer Metrics (in progress) VSM for core processes (by 12/31/08) Stabilize and Establish Metrics for all core processes to set basis for continuous improvement (by 7/1/08)
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State
Contact
Dan Murray, Assistant Commissioner, Office of Pollution Prevention and Technical Assistance, Department of Environmental Management
Contact Information
317-232-8222 DMURRAY@idem.IN.gov
Completed Events/Projects
Prevention and Technical Assistance (OPPTA) are being trained in lean concepts for two objectives: 1.) lean is the key to translating pollution prevention (P2) to the operations side of a business, so staff will gain skills at recognizing and promoting P2 in our outreach efforts to manufacturers; and 2.) to pilot the development of internal capability to facilitate kaizen events, to train personnel in lean concepts, and to perform value stream mapping, all to improve internal business processes. 2008 Update: 80+ events (http://lean.iowa.gov ) State workforce recruitment process Housing tax credit compliance event State of Iowa has completed 80+ Lean and Six Sigma projects. Sixteen of the earliest projects are listed below; the other projects can be found on the website link to the left. Kaizen: Air quality complex permitting (2004) Air quality new source construction permits (2003)
Future Events/Projects
Rick Bossingham, Assistant Commissioner (IN Lean Contact Person) Office of Pollution Prevention & Technical Assistance
317-233-6658 rbossing@idem.IN.gov
Teresa Hay McMahon, Performance Results Director Iowa Department of Management State Capitol Building Des Moines, IA 50319 Iowa Wayne Gieselman Administrator, Environmental Services Division IA Department of Natural Resources
515-281-6537 teresa.mcmahon@iowa.gov Lean website: http://lean.iowa.gov wayne.gieselman@dnr.state.ia. us
2008 Update: Air Quality Stack Testing (8/08) Upcoming events listed on website
chris.vangorp@dnr.iowa.gov
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State
Contact
Chris Van Gorp IA Department of Natural Resources Lean Contact
Contact Information
Completed Events/Projects
Animal feeding operations construction permits (2005) Clean water construction project permits (2004) Floodplain permits (2005) Land acquisition (2005) Landfill permits (2004) Leaking underground storage tank (LUST) corrective action decisions (2004) Legal service: administrative orders (2005) Magazine production (2005) Manure management plans (2005) NPDES wastewater permits (2004) Sovereign lands permits: environmental reviews (2004) State revolving fund (SRF) crosscutters (2006) Vehicle fleet management (2005)
Future Events/Projects
Lean Six Sigma Design: Magazine redesign (2005) Kansas Michelle Quine 14 Reilly Road Frankfort, KY 40601 502-564-2150 michelle.quine@ky.gov Cheryl Taylor, DEP‘s former commissioner, was interested in training. 5/31/07 THMcMahon sent Cheryl email offering teleconference. 2008 Update: Division of Water is developing a MOA with University of Kentucky to
Kentucky
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State
Contact
Valerie Hudson Ronald Price, Manager Resource Planning and Program Support Branch Kentucky Division of Water
Contact Information
valerie.hudson@ky.gov 502-564-3410 X436 Ronald.Price@ky.gov
Completed Events/Projects
Future Events/Projects
hold ―Lean Executive Leadership Institute‖ event Followed by a 319(h) VSM conducted by UK to set groundwork for 319(h) Kaizen event Plan to have 8 staff members attend Public Lean Certification Series in Fall 2008
Louisiana David Littell, Commissioner Department of Environmental Protection Maine David.P.Littell@maine.gov 2008 Updates: Lean and Energy Pilot Project concept well received and awaiting formal funding approval Proposal to integrate pilot process in other states in similar standingsmaller scope depending on funding Completed participation in a Lean 101 training provided by the Manufacturing Extension Partnership 2008 Update: Evaluating how to use Lean internally (ongoing) Currently interacting with a large state agency group who are incorporating lean programs
Suzanne Watson, Director of the Office of Innovation
207-287-5869 Suzanne.watson@maine.gov
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State
Contact
Deb Garrett, Deputy Commissioner
Contact Information
Deborah.n.garrett@maine.gov
Completed Events/Projects
(MEP) in Maine (March 2008) Maine DEP has initiated a Lean and Energy Pilot Project in partnership with EPA Region 1. Maine and other New England states are working in partnership with the Manufacturing Extension Partnership (MEP) to identify mid-sized manufacturers for Lean/Energy events for up to six pilot projects throughout New England. USEPA‘s ―The Lean and Energy Toolkit‖ (link below) will be used to guide the pilots. Maine DEP, who has spearheaded the project as a whole, will identify and work with two companies for its addition to the New England-wide project. In addition to the goals of fully integrating the energy component to MEP‘s ―lean‖ field work with companies and improving industry efficiency and reducing energy costs for Maine‘s manufacturers, another goal of the project is to roll out the pilot process to states in other USEPA regions for implementation.
Future Events/Projects
Link to USEPA‘s ―The Lean and Energy Toolkit‖: http://www.epa.gov/lean/energytoolkit/res ources/Lean-Energy-Toolkit.pdf
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State
Maryland
Contact
Gary Kelman Phil Weinberg
Contact Information
410-537-4423 gkelman@mde.state.md.us Philip.Weinberg@state.ma.us
Completed Events/Projects
Future Events/Projects
Massachusetts
2008 Update: Following developments in State Lean but no plans to develop a Lean initiative
Steve Chester, Director Michigan Department of Environmental Quality Michigan
2008 Update: Air Permitting Process initiatives to improve regulatory climate in Michigan (Sent document on Air Permitting
2008 Update:
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State
Contact
Lynn Fiedler, Acting Assistant Division Chief (MI Lean Contact Person) Air Quality Division Department of Environmental Quality Lansing, MI
Contact Information
517-373-7087 fiedlerl@michigan.gov Lean website: http://www.deq.state.mi.us/aps/ miparp.shtml
Completed Events/Projects
Process initiatives) Program improvements in AQD: 1- VSM/Lean processing 2-Continuous Workload Analyses 3-Customer Service Initiatives Also have revised public hearing process
Future Events/Projects
VSM: Air construction permitting: Permit to Install application review process (2004) (Results: Decreased time needed to process all air construction permits from 167 days to 59 days. Initial application administrative completeness rose from 82 to 95 percent.) Land and Water Management Division‘s consolidated (e.g., wetlands, inland lakes and streams, submerged lands) permitting process (2005) Result: Over half of all the permits not requiring public notice are being issued within the initial 30 day application period. The process has freed up staff time to address more compliance issues.) Log letter response process (2006) Process for responding to letters from the public sent to the Governor or DEQ Director was redesigned. The new process, which relies the DEQ email system, increases efficiency through the early involvement of pertinent staff, the reduction in wait time throughout the review of the draft 11 response, and the tracking of the assignment. Storage of the initial letter and associated DEQ response
State
Contact
Jim Warner, P.E. Director, Industrial Division Minnesota Pollution Control Agency St. Paul, MN
Contact Information
651-296-7333 james.warner@pca.state.mn.us
Completed Events/Projects
2008 Updates: 2008 Kaizen event improved the efficiency of the new hire process
Future Events/Projects
Kaizen/Lean: March-May 2008: Kaizen events as needed for work groups resulting from Lean event on Environmental Review process for Ethanol facilities. Six Sigma: Issue Management Process (2008) Procurement Process (2008) Enforcement Document Processing (2008) Watershed Contracts Project (2008) Stormwater Inspection Partnership Design Project (2008 Stormwater Review/Roadmap (2008)
Minnesota
Six Sigma: Air construction permits (2004) Administrative Penalty Order issuance (2004) Board item process (2006) Communication (2005) Contracts (2004) Data management strategy (2006) DELTA (regulatory database system) discovery project (2005) Employee performance management system (2005) Feedlot inspections (2005) File management (2005) Individual sewage treatment systems county support (2005) NPDES compliance determinations (2005) NPDES wastewater permits (2003) Office of Environmental Assistance/PCA grant effectiveness (2004) Pollution prevention discovery project (2004) Spills information and data tracking (2005) Storm water program compliance (2004) Waste Water Treatment Plant operator need to know (2004) Water quality funding gap (2005) 12 Water quality grant data entry (2004) Watershed pass-through funding (2004)
State
Contact
Tom Baumann Continuous Improvement Program Leader Minnesota‘s Enterprise Lean Administration Department St. Paul, MN
Contact Information
651-201-2560 tom.baumann@state.mn.us www.excellence.state.mn.us
Completed Events/Projects
Future Events/Projects
Lean websites: http://www.pca.state.mn.us/wate r/wq-complianceprocess.html http://www.pca.state.mn.us/publi cations/reports/qmp.pdf
Mississippi Missouri
Bruce Willis John Madras Environmental Policy Director, Division of Environmental Quality MO Department of Natural
573-751-1233 john.madras@dnr.mo.gov
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State
Contact
Resources Dave Klemp, Section Supervisor Air Permitting Section Montana Department of Environmental Quality Helena, MT
Contact Information
208-444-0286 dklemp@mt.gov
Completed Events/Projects
2008 Update: Held a week-long event in minor source permitting program process
Future Events/Projects
2008 Update: Plan to implement lean process in Title V Operating Permit Program
Montana Vicki Wash Air Permitting Section Montana Department of Environmental Quality Helena, MT Mike Linder, Director Department of Environmental Quality Shelley Kaderly, Division Administrator Department of Environmental Quality Lincoln, NE Cindy Miesbach, Program Specialist Nebraska Dept. of Environmental Quality
406-431-1192 viwash@mt.gov
Mike.Linder@NDEQ.State.NE.U S
Kaizen: Air construction permitting (2005)
402-471-2186 shelley.kaderly@ndeq.state.ne. us
Nebraska
402-471-4266 Cindy.Miesbach@NDEQ.State. NE.US
Nevada
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State
Contact
Vincent Perelli Chief of Planning and Policy/QA Manager NH Department of Environmental Services Office of the Commissioner Rita Trujillo Air Quality Bureau New Mexico Environment Department
Contact Information
603-271-8989 Vincent.Perelli@des.nh.gov
Completed Events/Projects
2008 Updates: Evaluating permitting programs but no completed Lean in Gov‘t activities
Future Events/Projects
2008 Updates: Hoping to employ lean techniques as apart of new State Innovations Grantfunded projects in late Fall ‗08
New Hampshire
New Jersey 505-955-8024 rita.Trujillo@state.nm.us 2008 Update: Conducted an administrative leaning exercise on air compliance reporting. Conducted a Kaizen Event in March 2008 and are currently implementing a number of the improvements to the process. Hired a consultant, Guidon, to assist them with the process. Debra McElroy has deemed it a huge success and felt it is lead to additional tangential benefits. 2008 Update: No completed Lean events/projects 2008 Update: They would like to plan another Lean exercise involving their permitting process in the next fiscal year. Kristen Dunne corresponded with Rita via email on October 29, 2007. Rita indicated that NM is planning a Lean event for this Fall. Will be using a contractor.
New Mexico
Leslie Brennan New York Bill Ross, Secretary Department of Environment and Natural Resources Office of the Secretary 1601 Mail Service Center Raleigh, NC 27699-1601
lfbrenna@gw.dec.state.ny.us
919-715-4102
2008 Update: Hoping to plan LEAN project beginning in Fall 2008 Interested in implementing Lean
North Carolina
15
State
Contact
Mike Orbon, Assistant Regional Engineer North Carolina Dept. of Environment and Natural Resources Asheville Regional Office Division of Environmental Health Public Water Supply Bill Styres—NC Auditor 2090 U.S. 70 Highway Swannanoa, NC 28778
Contact Information
828-296-4500 Mike.Orbon@ncmail.net
Completed Events/Projects
Future Events/Projects
Bill_Styres@ncauditor.net
North Dakota Jan Allen, Cabinet Secretary Office of Governor Ted Strickland Ohio 614-728-7345 jan.allen@governor.ohio.gov 2008 Update: Kaizen event at bureau of Workers Compensation 2008 Update: Process of training internal team in Kaizen and other process improvement tools Planning for an air permitting event is underway Oklahoma Oregon Les Carlough Office of Compliance & Enforcement 503-229-5422 2008 Update: Oregon released an RFP related to
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State
Contact
Jane Hickman, Compliance & Enforcement Administrator Department of Environmental Quality
Contact Information
503-229-5555 hickman.jane@deq.state.or.us
Completed Events/Projects
an enforcement-focused lean event (updated 02/08). 5-day Lean-Kaizen Event (5/08) in Office of Compliance & Enforcement
Future Events/Projects
Wendy Simons, Special Assistant to the Deputy Director Oregon Dept of Environmental Quality 811 SW Sixth Avenue Portland, OR 97204-1390 John L. Reel, PMP Process Improvement Coordinator Department of Environmental Quality 811 SW Sixth Avenue Portland, Oregon 97204-1390
503-229-5301 Simons.wendy@deq.state.or.us
503.229.6066 Reel.John@deq.state.or.us
Pennsylvania
17
State
Contact
Terrence D. Gray, P.E. Assistant Director for Air, Waste and Compliance
Contact Information
401-222-4700 extension 2405 terry.gray@DEM.RI.GOV
Completed Events/Projects
2008 Update: Tom Getz attended ECOS Philly meeting for Lean information
Future Events/Projects
2008 Update: Considering application of lean process techniques with increased budget capabilities
Rhode Island
Tom Getz
thomas.getz@DEM.RI.GOV
Bob King, Deputy Commissioner
South Carolina
Tennessee
Paul Sloan, Deputy Commissioner Tennessee Department of Environment and Conservation
615-532-0102 Paul.Sloan@state.tn.us
2008 Updates: Completed 2007 VSM event
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State
Contact
Elaine Boyd Strategic Management Tennessee Department of Environment and Conservation L & C Annex, 1st Floor 401 Church Street Nashville, Tennessee 37243-0435
Contact Information
615-532-0288 Elaine.Boyd@state.tn.us
Completed Events/Projects
ARAP and department staff in attendance ID‘d problems with application completeness review and technical review (see website)
Future Events/Projects
Tennessee conducted a Value Stream Mapping exercise (August 2007) focused on the Aquatic Resource Alteration Permits (ARAP) program. Utilized the University of Tennessee‘s Center for Industrial Services. Now have a permit writer on a temporary assignment to focus solely on furthering the long term goals identified at the August event.
Texas
Walt Baker, Director UT Department of Environmental Quality - Water Quality Division Utah Rhonda Thiele
801-538-6047 wbaker@utah.gov
801-538-6951 rthiele@utah.gov
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State
Contact
Brendan Cosgrove, Assistant to the Commissioner Department of Fish and Wildlife Agency for Natural Resources
Contact Information
802-241-3713 brendan.cosgrove@state.vt.us
Completed Events/Projects
Kaizen: Wastewater permitting (Aug 2006) Water supply (2006) Wastewater permitting event findings (need to confirm with Vermont): Decreased from 150 to 38 steps Decreased from 31 to 5 decisions Decreased from 25 to 3 delays Decreased processing times from 542 to 34 days 2008 Updates: Evaluating corrective action process in the RCRA program Completed permit program reviews on: Air program Hazardous waste program Solid waste program Virginia Pollution Discharge Elimination Systems Virginia Wetland Protection Completed permit program reviews on: Pollution Prevention planning process (planned for week of 6/16/07) – using TBM
Future Events/Projects
Vermont
Melissa Porterfield, Air and Waste Policy Manager Dept of Environmental Quality Richmond, VA Virginia James Golden DEQ Deputy Director
804-698-4238 msporterfield@deq.virginia.gov 804-698-4220 jjgolden@deq.virginia.gov Event website: http://www.deq.virginia.gov/info/ permitreview.html
2008 Update: Competing for EPA grants to fund a specific LEAN event in 08-09 Virginia DEQ has developed a list of priority projects: http://www.deq.virginia.gov/info/permitre viewb.html
Washington
Janice Adair, Special Assistant Regulatory Improvement Washington Department of Ecology PO Box 47600 Olympia, WA 98504
360.407.0291 jada461@ECY.WA.GOV
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State
Contact
Meg Jones, Management Analyst Gov‘t Management Accountability & Performance Olympia, WA
Contact Information
360-902-0849 Meg.jones@gov.wa.gov
Completed Events/Projects
Financial assistance program under the water quality program (2007)
Future Events/Projects
West Virginia Wisconsin Mark McDermid Chad Schlichtemeier, Manager Dept of Environmental Quality Air Quality New Source Review Cheyenne, WY Cole Anderson, Sr. Engineer Dept of Environmental Quality Cheyenne, WY Wyoming Darla Potter, Program Supervisor 307-777-7346 Mark.McDermid@Wisconsin.gov 307-777-5924 As of 5/08 had not done any lean government activities Kaizen: New Source Review oil and gas permits (June 2007)
307-777-3776 Cander3@state.wy.us
dpotte@wyo.gov
Dan Clark 307 777-7388 dclark@state.wy.us 307-777-7391
Dave Finley, Administrator Dept of Environmental Quality Cheyenne, WY
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