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Registration Brochure National Forum on Safety and Quality in

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					                                                                       2010




       Registration Brochure
       National Forum on Safety and Quality in
       Health Care
       24 October – 27 October 2010
       The National Convention Centre, Canberra
       Society, Regulators and Health Providers: a clash of expectations?




Host         Key Partners
        National Forum on Safety and Quality in Health Care 2010
        Society, Regulators and Health Providers: a clash of expectations?


Sponsors                                                                   Conference Organisers
                                                                           sapmea, specialists in running conferences and exhibitions, have
                                                                           been contracted to manage The National Forum on Safety and
                                                                           Quality in Health Care. Should you have any questions or require
                                                                           further information please contact:




                                                                           sapmea
                                                                           Mrs Annabel Holliss
Key Partners
                                                                           Unit 12, 202 Glen Osmond Road, Fullarton, SA 5063
                                                                           Direct Ph: +61 8 8274 6050
                                                                           Fax: +61 8 8274 6000
                                                                           Email: aholliss@sapmea.asn.au

                                                                           Or for registration and accommodation questions, please contact:



                                                                           sapmea
                                                                           Ms Kendall Mount
                                                                           Unit 12, 202 Glen Osmond Road, Fullarton SA 5063
                                                                           Direct Ph: +61 8 8274 6063
                                                                           Fax: +61 8 8274 6000
                                                                           Email: achs2010@sapmea.asn.au
                                                                           Website: For all the latest information on the conference and to
                                                                           register on line please visit the website:
                                                                           www.sapmea.asn.au/forumsqhc2010
Major Sponsor




Exhibition
A wide and varied exhibition will be co ordinated by the conference
organisers. The exhibition will be held in the Exhibition Halls of the
National Convention and Centre, Canberra. A high degree of
exposure for conference delegates to the exhibition will be ensured.
Companies exhibiting at this conference include:
         • Australian Commission on Safety & Quality in Health
           Care
         • DB Health
         • First State Super
         • HESTA Super Fund
         • Riskman International
         • rL Solutions
         • The Australian Council on Healthcare Standards
There are still exhibitions positions available. For further information
please contact Rebecca Oliver at roliver@sapmea.asn.au or
08 8274 6054
          National Forum on Safety and Quality in Health Care 2010
          Society, Regulators and Health Providers: a clash of expectations?


Important Dates                                                                              Welcome
                                                                                             The Australian Council on Healthcare Standards (ACHS), with key
Early Registration Deadline:                                                                 partners the Australian Commission on Safety and Quality in Health
10th September 2010                                                                          Care and ACT Health, is delighted to host the National Forum on
                                                                                             Safety and Quality in Health Care in Canberra at the National
                                                                                             Convention Centre, 25-27 October 2010.

Forum Program Committee                                                                      This central venue is appropriate for a contemporary program of
                                                                                             national significance for anyone working on safety and quality in
Laurie Leigh, Chair, Executive Director - Customer Services,                                 health care.
The Australian Council on Healthcare Standards                                               The theme is Society, Regulators and Health Providers: a clash of
Jennifer Azurin, Quality and Accreditation Coordinator, ACT Health                           expectations?
Margaret Banks, Senior Programs Advisor, The Australian                                      With speakers ranging from local health journalists to international
Commission on Safety and Quality in Health Care                                              safety and quality leaders, this timely and unique program will tackle
                                                                                             high profile issues on the national agenda.
Stephanie Newell, Consumers Health Forum Representative
                                                                                             The program is being designed by representatives from national bodies,
Dr Sue Phillips, Interim Executive Director,
                                                                                             the public and private sectors along with consumer representation.
National Institute of Clinical Studies
                                                                                             Join us in Australia’s capital for this contemporary and dynamic
Bella St Clair, Manager Customer Services Team,
                                                                                             program, a busy exhibition, a vibrant social calendar and a chance
The Australian Council on Healthcare Standards
                                                                                             to meet and network with colleagues.
Maureen Wilson, Group Director Quality Unit, Epworth Healthcare


Forum Organising Committee
Brian Johnston, Chair – Chief Executive,
The Australian Council on Healthcare Standards
Jacqui Bear –Senior Manager, Patient Safety and Quality Unit,
ACT Health
Bill Lawrence – Senior Operations Manager, Australian Commission
on Safety and Quality in Health Care
Laurie Leigh, Executive Director Customer Services,
The Australian Council on Healthcare Standards
Lena Low - Executive Director – Corporate Services,
The Australian Council on Healthcare Standards



Keynote speaker
                      Jan Vesseur
                                                                                             Conference Host
                      Jan Vesseur (1952) graduated medical school
                      at Leiden University in 1987. He worked as                             The Australian Council on Healthcare Standards (ACHS)
                      a resident in surgery and followed the special                         The ACHS is an independent, not-for-profit organisation, dedicated
                      training for being a general practitioner. From                        to improving the safety and quality of healthcare in Australia through
                      1980 till 1993 he had his own practice as a                            continual review of performance, assessment and accreditation.
                      general practitioner in a health care centre in
                                                                                             Established in 1974 the ACHS has maintained its position as
                      Rotterdam. During this period he chaired the
                                                                                             the principal independent authority on the measurement and
                      association of general practitioners in Rotterdam
                                                                                             implementation of quality improvement systems for Australian
and helped in the development of a electronic patient record for the
                                                                                             healthcare organisations.
GP. In 1993 he became an inspector. After several functions within the
                                                                                             Standards for evaluation, assessment and accreditation are determined
Dutch Health Care Inspectorate he became the project-chief inspector
                                                                                             by a council drawn from peak bodies in health, representatives of
for patient safety, health IT and international affairs in 2005.
                                                                                             governments and consumers.
                                                                                             Over 1200 individual healthcare organisations are members of
                                                                                             ACHS quality improvement programs.
                                                                                             The ACHS is regularly consulted by other countries in relation to
                                                                                             standards development, accreditation systems and clinical indicators
                                                                                             and hosts international delegations.
                                                                                             www.achs.org.au

Disclaimer: Every effort has been made to present as accurately as possible, all the information contained in this brochure. The Organising Committee, sapmea Incorporated and
its Agents act only to procure and arrange these activities and do not accept responsibility for any act or omission on the part of the service providers. No liability is accepted for
inaccuracy or misdescription, nor for delay or damage, including personal injury or death, howsoever caused resulting from or arising out of reliance upon any general or specific
information published in this brochure. In the event of unforeseen circumstances, the Organising Committee reserves the right to change any or all of these details.
        National Forum on Safety and Quality in Health Care 2010
        Society, Regulators and Health Providers: a clash of expectations?

General Information                                                        Weather in Canberra
                                                                           Experience four seasons in your nation’s capital, each with their
Venue                                                                      distinctive beauty and charm. Canberra is a rare treat among
Located in the Australian Capital Territory (ACT), the immediacy of        Australian cities providing a kaleidoscope of colour, activity and
the Centre to the Australian Government, decision makers and other         experiences throughout the year.
institutions makes it an ideal place to meet, greet and inspire. Holding   Spring is glorious. Inhale the perfume as trees reveal spring blooms
an event at the Centre is a wonderful opportunity to improve the           and see our regional vineyards awaken with the first bud bursts.
visibility of your business or organisation.                               Awake to moderately fresh mornings, bright, sunny days and brisk
The National Convention Centre is the largest purpose-built meetings       nights. Canberra enjoys longer sunshine hours in spring than Sydney
and events facility in the ACT. Following an AU $30 million                and Melbourne making it ideal for Floriade, Australia’s celebration
refurbishment, which was completed in October 2007, the Centre is          of spring and bushwalking to see wildflowers in bloom at Tidbinbilla
the place for your next meeting, event, concert or exhibition.             Nature Reserve.
                                                                           Summer delivers endless opportunities to enjoy the great outdoors,
                                                                           especially on Lake Burley Griffin where plenty of water sports and
About Canberra                                                             activities await. Days are warm to hot, with plenty of sunshine and
                                                                           little humidity, followed by mild, balmy nights.
Unwind in Canberra, a city in a park that changes with the seasons
                                                                           Autumn is a delight as the city’s parks and gardens take on a special
and offers an array of unexpected delights.
                                                                           appeal. Canberra’s stunning landscape changes as leaves of red,
Canberra’s famed national attractions hold the story of the nation.        gold, russet, ochre and crimson emerge; balanced by the soft greys
Discover explorer Captain Cook’s teacup and see the journey of our         and greens of native eucalyptus and coniferous trees. Grab your
Indigenous people at the National Museum of Australia.                     favourite scarf and coat for cool nights and mild days.
Take a behind-the-scenes tour with an elite athlete at the Australian      Winter is the perfect time to snuggle up in front of a fire with a big
Institute of Sport and feel the courage of our Anzacs at the Australian    glass of cool climate wine. The nights and early mornings are brisk,
War Memorial’s Tomb of the Unknown Soldier.                                with frosts and occasional fogs clearing to striking sunny days. Be
See our country and people through the eyes of artists, and experience     refreshed by the pleasure of a bike ride and walks by the lake.
Australian character through sound, film and engaging exhibitions. It’s
all here in the nation’s capital.                                          Season                Average Min*                    Average Max*
Delve further and you can actually meet a cheetah at the National
                                                                           Spring                6 (40)                          19 (66)
Zoo & Aquarium or be greeted by one of our many local winemakers
at their cellar door and sample the fruits of their labour.                Summer                12 (54)                         27 (81)
This modern city offers fun for the kids and a busy calendar of events
and festivals - like Floriade, Australia’s celebration of spring, where    Autumn                7 (45)                          20 (68)
glorious spring blooms erupt in tune with bright blue skies.
                                                                           Winter                1 (34)                          12 (54)
An array of stylish restaurants, bars and shops are at your doorstep
and for those more adventurous our scenic natural surrounds await
you. But don’t just take our word for it... see for yourself.
                                                                           Facilities for people with disabilities
More must do Canberra experiences:
      • Ride a simulated roller-coaster or freefall six metres down        Please indicate on your registration form if you require disabled
         a vertical slide at Questacon - the National Science and          facilities.
         Technology Centre, winner of best tourism attraction at the       Insurance
         2007 Australian Tourism Awards.                                   We strongly advise delegates have travel insurance to cover non-
    • Rise above the national capital in a hot-air balloon to see          attendance due to illness.
    Canberra’s beautifully planned layout from the air.
                                                                           Liability Disclaimer
    • Cycle around the foreshores of Lake Burley Griffin, taking in the
                                                                           In the event of industrial disruption or other unforeseen circumstances,
      sights. Canberra has about 1,500 kilometres of cycleways in
                                                                           Conference Organisers accept no responsibility for loss of monies
      and around the city.
                                                                           incurred by delegates.
    • Take a tour to some of the 33 cool climate wineries around
      Canberra. Many are within 30 minutes drive of the city, and          No Smoking Policy
      you might just get to meet the winemaker at the cellar door.         Delegates should be aware that smoking is banned in public buildings
For more information on canberra visit www.visitcanberra.com.au            and many hotels and restaurants throughout Australia, including the
                                                                           conference venue.
                                                                           Privacy
                                                                           Personal information, as defined under the national privacy legislation,
                                                                           The Privacy Amendment (Private Sector) Act 2001, will be treated in
                                                                           accordance with the National Privacy Principles and only shared with
                                                                           related or third parties in accordance with those principles.
                                                                           Please complete the section of the registration form relating to privacy
                                                                           if you do not wish your personal information to be included in the
                                                                           published Participant List which will be circulated to all delegates and
                                                                           trade exhibitors at the meeting.
        National Forum on Safety and Quality in Health Care 2010
        Society, Regulators and Health Providers: a clash of expectations?


Social Program
Welcome Reception
Date: Monday 25th October
Time: 17.00-18.30
Venue: National Convention Centre Canberra, Exhibition Halls
                                                                           Conference Dinner
Cost: Inclusive
Guest ticket: AUD50.00                                                     Date: Tuesday 26th October 2010
Dress Code: Smart Casual                                                   Time: 19.00-23.00
An invitation is extended to all delegates to attend the Welcome           Venue: National Museum of Australia
Reception. This informal function will be a great opportunity to network   Tickets: AUD99.00
with old friends and new acquaintances. The evening includes finger        Dress Code: Smart Casual
food, drinks and entertainment. For catering purposes please indicate      The National Museum of Australia explores the land, nation and
on your registration form your intention to attend.                        people of Australia. The Museum celebrates Australian social history
                                                                           in a unique way by revealing the stories of ordinary and extraordinary
                                                                           Australians, promoting the exploration of knowledge and ideas and
                                                                           providing a dynamic forum for discussion and reflection.
                                                                           Buses will depart from the National Convention Centre taking you to
Breakfast with the Experts                                                 the Museum and will return to the National Convention Centre at the
Date: Tuesday 26th October 2010                                            completion of the dinner.
Time: 07.15-08.30
Venue: National Convention Centre Canberra
Tickets: AUD35.00
Please note: Limited places are available to please ensure you book
for this popular event
                         National Forum on Safety and Quality in Health Care
                       Society, Forum on Safety
                                Regulators and Health Providers: a clash of expectations? Care
                                                                            in Health
                    National25 – 27 October 2010, Nationaland QualityCanberra
                                                          Convention Centre
                               Society, Regulators and Health Providers: a clash of expectations?
                                                 D R National Convention Centre Canberra
                                     25 -27 October,A F T P R O G R A M

SUNDAY 24 OCTOBER 2010
               Pre-registration -Pick up your registration pack today to avoid Monday morning’s rush! Foyer of the Convention Centre Ground
1500 – 1800
               Floor



MONDAY 25 OCTOBER 2010
CONFERENCE OPENING                                                                                                                  Royal Theatre

0830 – 0845    MC: Ms Heather Wellington

0845 – 0855    Welcome: Associate Professor Peter Woodruff – President, ACHS

0855 – 0905    Indigenous welcome: Miss Ruth Bell

0905 – 0925    Formal opening: TBC

0925 – 1010    PLENARY 1
               Chair: Associate Professor Peter Woodruff – President, ACHS
               KEYNOTE ADDRESS

                         National Forum on Safety and Quality in Health Care
               Topic: “A Clash of Expectations”
                           Society, Regulators TBC
               Speaker: Professor Sir Bruce Keogh – and      Health Providers: a clash of expectations?
                                      25 – 27 October 2010, National Convention Centre Canberra
1010 – 1025    Questions and answers

1025 ñ 1100                                 D VIEWING
               MORNING TEA, EXHIBITION, POSTER R A F T                PROGRAM                                                        Exhibition Hall

1100 – 1145    PLENARY 2                                                                                                            Royal Theatre
                                                                Page 1 of 8
               Chair: Professor Chris Baggoley – Chief Executive, Australian Commission on Safety and Quality in Health Care
Key Partners                                                                                               Major Sponsor
               KEYNOTE ADDRESS
               Topic: TBC
               Speaker: Ms Jane Halton – TBC

               Topic: TBC
1145 – 1220
               Speaker: Dr Andrew Pesce – President, Australian Medical Association

1220 – 1230    Questions and answer

1230 ñ 1330    LUNCH, EXHIBITION, POSTER VIEWING                                                                                    Exhibition Hall
               ALL POSTER PRESENTERS TO BE AVAILABLE AT THEIR POSTERS

CONCURRENT SESSIONS

1330 – 1500    Society                       Regulators                      Health Providers                          Monitors
               Chair: Dr Dana Wainwright     Chair: Mr Stephen Walker        Chair: Dr Chris Maxwell                   Chair: Ms Jennie Baker
               Venue: Exhibition Hall        Venue: Bradman Theatrette       Venue: Menzies Theatrette                 Venue: Nicholls Theatrette
               Critical check up - from Pan
1330 – 1355                                  Regulating Health Professionals Meeting consumer                         Towards better information to
               Pharmaceuticals to Dr Death
                                             in the Public Interest – The    expectations: the missing                guide decisions about quality
                         National Forum on Safety and Quality in Health Care safety in health care
               and the Butcher of Bega, is
               the media a help or a
                                             National Registration and     and
                                                                             piece of the quality puzzle?
                             Society, Regulators and Health Providers: a clash of expectations?
               hindrance when things go
                                             Accreditation Scheme
                                       25 –
               wrong in the health system?27 October 2010, National Convention Centre Canberra

                                                      DRAFT
                                                 Mr Martin Fletcher             AM
                                                                      P R O G RDr Karen Luxford                       Professor Sally Redman
               Ms Sue Dunlevy
                                                                   Page 2 of 8
Key – 1420
1355Partners   Being a Very Little Fish in the   Clinician Performance –             Patient Safety Culture Survey Victoria through the looking
                                                                                                                 Major Sponsor
               Big Sea of Expectations           Influencing policy and regulation   in Hong Kong                   glass – a brave new world
               Mrs Karen Wheeler                 Ms Rowena Richardson                Ms Anne Kwan                   Ms Theresa Williamson
1420 – 1445    Talk to me!                       The use of routine data to          Diagnostic Error at the           Statistical Thinking and
                                                 measure hospital quality and        Emergency Department –            Methods: A Better Way to
                                                 safety performance: the             Medical Imaging Interface: a      Count, Measure and Draw
                                                 European experience                 provider perspective              Pictures
                                                                                     Dr Carmel Crock and
               Ms Helen Fernando                 Professor Christian Gericke         Dr Neil Jones                     Mrs Helen Ganley
1445 – 1500    Question and answer               Question and answer                 Question and answer               Question and answer

1500 ñ 1530    AFTERNOON TEA, EXHIBITION, POSTER VIEWING                                                                             Exhibition Hall

1530 – 1700    PLENARY 3                                                                                                              Royal Theatre
               Chair: Karen Linegar

1530 – 1610    Topic: TBC
               Speaker: Chief Executive, ACT Health

1610 – 1650    Topic: Consumer experience – only measurement meets the mark!
               Speaker: Stephen Murby – A/Chair, The Consumer Health Forum

1650 – 1700    Question and answer

1700 ñ 1830    WELCOME RECEPTION                                                                                                    Exhibition Hall




                                                                   Page 3 of 8
Key Partners                                                                                                        Major Sponsor
                             National Forum on Safety and Quality in Health Care
                            Society, Regulators and Health Providers: a clash of in Health
                         National Forum on Safety and Quality expectations? Care
                                          25 – 27 October 2010, National Convention Centre Canberra
                                    Society, Regulators and Health Providers: a clash of expectations?
                                                      D R National Convention Centre Canberra
                                          25 -27 October,A F T P R O G R A M

 TUESDAY 26 OCTOBER 2010
 BREAKFAST WITH THE EXPERTS                                                                                                           Fitzroy Derwent
DRAFT PROGRAM TO GO IN HERE OR WHERE IT FITS                                                                                          Room

 0715 – 0830      Chair: Brian Johnston – Chief Executive, ACHS
                  Topic: The morning after… are we winning the safety and quality battle?
                  Panel: Dr Shaun Larkin - TBC, Ms Stephanie Newell, Mr Michael Ward

 0900 – 1100      PLENARY 4
                  Chair: Professor Cliff Hughes – CEO, Clinical Excellence Commission

 0900 – 0945      KEYNOTE ADDRESS
                  Topic: Who is responsible for quality and safety in the Dutch Health Care. The balance of power between providers, insurers,
                  government and regulators.
                  Speaker: Dr Jan Vesseur

 0945 – 1015      Topic: TBC

                              National Forum on Safety and Quality in Health Care
                  Speaker: Dr Shaun Larkin – CEO, HCF Insurance- TBC

 1015 - 1045                   Society, Regulators and Health What and How
                  Topic: A new model of accreditation for Australia: Why,Providers: a clash        of expectations?
                                            25 – 27 October 2010, National Convention Centre Canberra
                  Speaker: Professor Chris Baggoley, Chief Executive, Australian Commission on Safety and Quality in Health Care

 1045 – 1100      Question and answer                     DRAFT PROGRAM
 1045 ñ 1130      MORNING TEA, EXHIBITION, POSTER VIEWING                                                                              Exhibition Hall
 CONCURRENT SESSIONS

 1130 – 1300        Society                           Regulators                        Health Providers             Monitors
 Key Partners       Chair: Dr David Lord              Chair: Ms HelenPage 4 of 8
                                                                      Dowling           Chair: Mr John Smith         Chair: Ms Jennifer Azurin
                                                                                                                  Major Sponsor
                    Venue: Exhibition Hall            Venue: Bradman Theatrette         Venue: Menzies Theatrette    Venue: Nicholls Theatrette
 1130 – 1155        Great expectations: patient       Promoting a culture of quality    Surviving the challenges of       Monitoring quality in hospitals:
                    views on quality health care      that moves beyond                 implementing an innovative        where registries fit
                                                      accreditation in Victorian        model of care…learning to
                                                      public health services that       outwit, outplay and outlast
                                                      operate residential aged care

                    Associate Professor Judith
                    Healey                            Ms Maree Cameron                  Ms Brenda Ainsworth               Dr John McNeil
 1155 – 1220        Healers of the People or          Healthcare Standards: what is     Live & Let Die – Knowing          Clinical Practice Guidelines
                    Agents of the State               the impact on the performance     when to intervene in the
                                                      of healthcare providers?          interest of patient safety

                    Ms Vrinda Edan and Ms             Ms Patricia Avey & Ms Kerry
                    Cath Roper                        Brady                             Dr Andrew Baker                   Dr Nancy Huang
                                                                                        The Bundaberg Emergency
 1220 – 1245        Healthy Deliberation:             Review of Quality Assurance                                         Automated Screening for
                                                                                        Response Team
                    generating informed public        Committees with Statutory                                           adverse events in patients
                    opinion by engaging               Immunity to improve their                                           admitted for common medical
                    consumers in choice work          utility from a Patient Safety                                       conditions: results of a
                                                      and Quality Perspective                                             clinician led Delphi consensus
                             National Forum on Safety and Quality in Health Care                                          process
                                                                                                                          Associate Professor
                              Society,
                    Ms Stephanie Miller             Dr Helen Health            a Michael Daly and Ms
                                             Regulators and McArdle Providers: Dr clash of expectations?                  Caroline Brand
                                                                                 Linda McCormack
                                          25 – 27 October 2010, National Convention Centre Canberra
 1245 – 1300        Question and answer               Question and answer               Question and answer               Question and answer
                                                          DRAFT PROGRAM
                                                                        Page 5 of 8
  Key Partners                                                                                                        Major Sponsor
 1300 ñ 1400        LUNCH, EXHIBITION, POSTER VIEWING                                                                                    Exhibition Hall

 1400 ñ 1530        SEMINARS
 Venue:                            Venue:                           Venue:                                     Venue:

 When the planets and              EQuIP 5                          ACT Health and Healthcare Consumers        Clinical Indicator Workshop
 expectations align: consumers                                      Joint Workshop Challenges of
 and providers working together                                     Collaborative Healthcare for Service
                                                                    Providers and Consumers
                                                                                                               Speaker: Dr Chris Maxwell and Dr Jen
 Speaker: Ms Stephanie Newell      Speaker: ACHS                    Speaker:                                   Bichel-Findlay

 1530 ñ 1600        AFTERNOON TEA, EXHIBITION, POSTER VIEWING                                                                             Venue

 1600 ñ 1730        SEMINARS
 Venue:                                                       Venue:                   Venue:                         Venue:

 The challenges of putting theory into practice experiences   EQuIP 5                  Patient First Ambassador       Clinical Indicator Workshop
 through a responsive regulation model for healthcare                                  Project: Consumers talking
 quality and safety improvement: an experience in                                      to Consumers
 balancing the health watch-dog and guide dog roles

 Speakers: Professor Michael Ward, A/Professor Cheryl
                                                                                                                      Speaker: Dr Chris Maxwell and Dr
 Herbert, Associate Professor Judith Healy, Mr John                                    Speaker: Ms Anne
                                                                                                                      Jen Bichel-Findlay
 O’Donnell                                                    Speaker: ACHS            Cordingley
 1900 ñ 2300        CONFERENCE DINNER ñ transfers available from the Convention Centre                                           The National Museum




                                                                        Page 6 of 8
 Key Partners                                                                                                         Major Sponsor
                              National Forum on Safety and Quality in Health Care
                             Society,Forum on Safety and Quality expectations?
                         National 25 – 27 October 2010, National Conventionclash of in Health Care
                                      Regulators and Health Providers: a
                                                                            Centre Canberra
                                   Society, Regulators and Health Providers: a clash of expectations?
                                                     DRAFT PROGRAM
                                         25 -27 October, National Convention Centre Canberra

  WEDNESDAY 27 OCTOBER 2010
  CONCURRENT SESSIONS

 0900 PROGRAM TO GO IN HERE OR WHERE IT FITS!
DRAFT – 1030 Society              Regulators                                           Health Providers                  Monitors
                     Chair: Adj Professor Margaret    Chair: Dr Len Notaras            Chair: Mr Michael Roff            Chair: Ms Ms Theresa
                     Banks                                                                                               Williamson
                     Venue: Royal Theatre             Venue: Bradman Theatrette        Venue: Menzies Theatrette         Venue: Nicholls Theatrette
                     What would help media to         The Value of Feedback in         The experience and outcomes       Is there a Relationship
  0900 – 0925
                     report on quality and safety     Healthcare Systems: Carrots,     of monitoring performance in a    between ACHS Accreditation
                     issues more effectively?         Cakes or Crumbs?                 complex health service            Performance and Patient
                                                                                                                         Care?

                     Ms Melissa Sweet                 Professor Cliff Hughes           Mr Steven McConchie               Dr Keith Townsend
  0925 – 0950        Who determines a great           The Practice of Clinical         How to encourage surgical         Consumers as Monitors of
                     patient experience?              Governance – An Ethical          enthusiasm and keep the           Performance – an ACT case
                                                      Perspective                      public safe                       study

                     Ms Karen Fox and Ms Nicole       Dr Philip Hoyle and Ms           Professor Guy Maddern             Ms Darlene Cox
                     Amsing                           Natalie Lewis
  0950 – 1015        The latest news and              Service providers, regulators    Prisoner Health – Where           Clinical audit and indicators –
                     developments from NEHTA –        and funders do have the same     Society, Regulators and           Who is the customer?
                     National E Health Transition     expectations. It’s a matter of   Health Providers Collide.
                     Authority (E-Health)             commitment to the
                              National Forum on Safety and Quality in Health Care
                                                      conversation.
                                  Society, Regulators and Health Providers: a clash of expectations?
                                     Forum on Oí Malley and A/Prof Ms Centre Health
                            National 25 – 27 October 2010, National Convention Gayle Berthold Care Mr Roger Kerr
                     Ms Kathy Dallest         Ms Liz
                                                     Safety and Quality in Canberra
                                              Des Graham
  1015 – 1030
                                                                              clash of expectations?
                               Society, Regulators and Health Providers: a Question and answer
                     Question and answer          Question and answer R O G R                                            Question and answer
                                      25 – 27 October D R A F T PConvention A M Canberra
                                                      2010, National           Centre
                                                                      Page 7 of 8
  Key ñ 1100
  1030 Partners      MORNING TEA, EXHIBITION, POSTER A F T P
                                                D R VIEWING               ROGRAM                                     Major Sponsor      Exhibition Hall

  1100 – 1300        PLENARY 5                                                                                                         Royal Theatre
1300 ñ 1400        LUNCH, EXHIBITION, POSTER VIEWING                                                                                 Exhibition Hall
                     Chair: Mr Bill Lawrence AM
1400 ñ 1530        SEMINARS
  1100 – 1145        Topic: TBC
Venue:                          Venue:                           Venue:                                    Venue:
                     Speaker: Ms Sandra Lee
When the planets and              EQuIP 5                          ACT Health and Healthcare Consumers Clinical Indicator Workshop
  1145 – 1215         Topic: What are the major barriers getting in the way of good patient outcomes? Anecdotal evidence and hard facts.
expectations align: consumers                                      Joint Workshop Challenges of
and providers workingSpeaker: Professor Jeffrey Braithwaite
                       together                                    Collaborative Healthcare for Service
                                                                   Providers and Consumers
  1215 – 1245         Topic: Live by Choice
                                                                                                           Speaker: Dr Chris Maxwell and Dr Jen
                      Speaker: Mr Julian Burton                                                            Bichel-Findlay
Speaker: Ms Stephanie Newell      Speaker: ACHS                    Speaker:
  1245 – 1300
1530 ñ 1600          Question and answer
                   AFTERNOON TEA, EXHIBITION, POSTER VIEWING                                                                           Venue

  1300 1345
1600 ñ ñ 1730        LUNCH
                   SEMINARS                                                                                                           Exhibition Hall
Venue: – 1515
  1345               PLENARY 6                             Venue:                   Venue:                         Venue:             Royal Theatre
                      Panel Discussion
The challenges of putting theory into practice experiences EQuIP 5                 Patient First Ambassador        Clinical Indicator Workshop
                      Topic: “Clash of for Titans” How                             Project: Consumers talking
through a responsive regulation model the healthcare should quality and safety in healthcare be driven?
quality and safety improvement: an experience in                                   to Consumers
                      Facilitator: Professor Jeffrey
balancing the health watch-dog and guide dog roles Braithwaite
                     Panel: Professor Sir Bruce Keogh TBC, Dr Jan Vesseur, Ms Sandra Lee, Dr Andrew Pesce, Dr Michael
                     Smith, Mr Stephen Murby, Cheryl
Speakers: Professor Michael Ward, A/Professor Mr Brian Johnston
                                                                                                           Speaker: Dr Chris Maxwell and Dr
Herbert, Associate Professor Judith Healy, Mr John                             Speaker: Ms Anne
                                                                                                           Jen Bichel-Findlay
O’Donnell 1530
  1515 ñ             CONFERENCE CLOSE                    Speaker: ACHS         Cordingley                                     Royal Theatre
1900 ñ 2300        CONFERENCE DINNER ñ transfers available from the Convention Centre                                         The National Museum

                                                                      Page 8 of 8
  Key Partners                                                                                                       Major Sponsor

                                                                    Page 6 of 8
Key Partners                                                                                                       Major Sponsor
          National Forum on Safety and Quality in Health Care 2010
          Society, Regulators and Health Providers: a clash of expectations?


Workshop Information                                                          Seminar 3
                                                                              Tuesday 26th October 1400-1530
On the afternoon of Tuesday 26th October there will be two sessions
                                                                              Challenges of Collaborative Healthcare for Service Providers and
of seminars. Seminar 1-3 will be from 2.00-3.30pm and seminars
                                                                              Consumers
4-6 will be from 4-5.30pm. When registering please nominate which
seminar you will attend for each time slot. If you do not nominate any        ACT Health and Healthcare Consumers Joint Workshop
seminar you will not be booked into anything. Please note that Seminar        About the seminar
3 has a number of attendees restriction.                                      Health service providers and consumers both face challenges in working
                                                                              with each other to improve the safety and quality of the healthcare
                                                                              system.
Seminar Information                                                           This world-cafe style workshop will highlight the successes in consumer
                                                                              engagement in the ACT and provide a forum for discussion amongst
                                                                              participants of ways address the challenges that face both these
Seminar 1                                                                     groups.
Tuesday 26th October 1400 -1530                                               Following presentations from ACT Health and HCCA a world café
When the planets and expectations align: consumers and providers              model will be used to facilitate discussion amongst participants. Topics
working together                                                              for discussion will include:
About the seminar                                                                 • Policy – how to get collaboration that works for both parties
                                                                                  • Clinical Review and Audit – role for consumers
Are consumer and provider expectations really poles apart? Can
expectations align? And what happens when they do? Drawing on real                • Consumer feedback – making it count
world examples of initiatives and strategies occurring internationally            • Accreditation – role of consumers
and within Australia, this seminar explores what can be achieved to           The workshop will be open to up to 50 participants who will break into
improve safety and quality when partnerships are created between              8 small groups with two groups discussing each topic for 15 minutes.
consumers and health care providers.                                          Participants will then have the opportunity to move to two other topic
Facilitators: Ms Stephanie Newell and                                         tables to discuss issues. At the end the facilitators will provide a wrap
Ms Helen Fernando                                                             up of the discussion.
                                                                              The purpose of these discussions is to give participants the chance
                                                                              to share and reflect on their own experiences and learn from other
Seminar 2                                                                     participants.
Tuesday 26th October 1400-1530                                                Participants will be forwarded a write up of the session if they choose
EQuIP5                                                                        to provide their email contact details.
About the seminar                                                             Facilitators: TBA
Over the last two years the current EQuIP standards have undergone
their planned, comprehensive review. This workshop will update
                                                                              Seminar 4
participants on the results of that review and how EQuIP 5 will support the   Tuesday 26th October 1600 -1730
introduction of the National Safety and Quality Healthcare Standards.         The challenges of putting theory into practice experienced through a
The changes to the standards and criteria, and the significant changes        responsive regulation model for healthcare quality and safety improvement:
to the processes and tools used will be detailed. Many of the new             an experience in balancing the health watch-dog and guide dog roles.
initiatives build on the issues raised in the members’ satisfaction survey    Responsive regulation has been around for a long time. It is not new in other
completed late last year.                                                     industries such as taxation, however it is a novel approach to healthcare
Facilitators: ACHS                                                            regulation as outlined by early architects such as Braithwaite, Healy and
                                                                              Walshe. HQCC is developing a model to implement responsive regulation
                                                                              in the healthcare industry. This workshop will discuss the theory and practice
                                                                              of such an approach. From the panel we will ask one of the architects,
                                                                              Judith Healy, to comment on our approach and a provider, John O’Donnell,
                                                                              to comment on the consequences for public and private health services. This
                                                                              will be an interactive session and we will want to hear your views.
                                                                              Facilitators: Mr Michael Ward, Ms Cheryl Herbert, Associate Professor
                                                                              Judith Healy and Mr John O’Donnell

                                                                              Seminar 5
                                                                              Tuesday 26th October 1600-1730
                                                                              EQuIP 5
                                                                              This is a repeat of Seminar 2
                                                                              Over the last two years the current EQuIP standards have undergone
                                                                              their planned, comprehensive review. This workshop will update
                                                                              participants on the results of that review and how EQuIP 5 will support the
                                                                              introduction of the National Safety and Quality Healthcare Standards.
                                                                              The changes to the standards and criteria, and the significant changes
                                                                              to the processes and tools used will be detailed. Many of the new
                                                                              initiatives build on the issues raised in the members’ satisfaction survey
                                                                              completed late last year.
                                                                              Facilitator: ACHS
         National Forum on Safety and Quality in Health Care 2010
         Society, Regulators and Health Providers: a clash of expectations?


Seminar 6                                                                   Seminar 8
Tuesday 26th October 1600-1730                                              Tuesday 26th October 1600- 1730
Patient First Ambassador Project:                                           Clinical Indicator Workshop
Consumers talking to Consumers                                              This is a repeat of Seminar 7
The Patient First Ambassador Project was a unique initiative with the       Clinical indicators are increasingly being used in Australia, United
potential to have a significant impact on the reduction of preventable      Kingdom, and United States to assess, compare, and determine the
adverse events in health care. The concept of using a Patient First         potential to improve the care provided by hospitals and clinicians.
Ambassador, who is dedicated to the rights of the health consumer           A clinical indicator is simply a measure of the clinical management
and, in all instances is a patient (past or current) or carer, is unique.   and/or outcome of care, and reporting on clinical indicators is
‘The consumer talking to the consumer is a powerful tool.’ Information      one approach for measuring and managing the quality of clinical
resources such as Patient First empowers the individual to become a         care. Collecting ACHS clinical indicators also allows healthcare
more active, involved and informed participant in their health care         organisations to benchmark by comparing their results nationally and
experience and management and results in less anxiety and stress, a         with peer groups, as it is the largest clinical dataset of its kind in
quicker recovery time and less cost to the health system.                   Australasia.
Facilitators: Ms Anne Cordingley                                            This workshop, open to participants who either do or do not currently
                                                                            collect clinical indicators, aims to increase the level of knowledge
                                                                            of attendees about clinical indicators, clinical variation, and how
                                                                            to use the results in a continuous quality improvement context from
                                                                            the perspective of the ACHS Clinical Indicator Program. Recent de-
                                                                            identified results from selected Australian hospitals will be used to
Seminar 7                                                                   illustrate key points, and provide discussion amongst participants
Tuesday 26th October 1400 -1530                                             around the relevance of clinical indicators to current practice and
Clinical Indicator Workshop                                                 how the data can lead to alterations to either individual or clinical
                                                                            unit practice.
Clinical indicators are increasingly being used in Australia, United
Kingdom, and United States to assess, compare, and determine the            Following attendance at the workshop (divided into three sections), it
potential to improve the care provided by hospitals and clinicians.         is expected that participants will better understand:
A clinical indicator is simply a measure of the clinical management
and/or outcome of care, and reporting on clinical indicators is                •       the design and intent of ACHS clinical indicators
one approach for measuring and managing the quality of clinical                •       the issues that surround their interpretation and use
care. Collecting ACHS clinical indicators also allows healthcare               •       how clinical indicators can be used to evaluate and improve
organisations to benchmark by comparing their results nationally and                   clinical care.
with peer groups, as it is the largest clinical dataset of its kind in      Facilitators: Dr Chris Maxwell and Dr Jen Bichel-Findlay
Australasia.
This workshop, open to participants who either do or do not currently
collect clinical indicators, aims to increase the level of knowledge
of attendees about clinical indicators, clinical variation, and how
to use the results in a continuous quality improvement context from
the perspective of the ACHS Clinical Indicator Program. Recent de-
identified results from selected Australian hospitals will be used to
illustrate key points, and provide discussion amongst participants
around the relevance of clinical indicators to current practice and
how the data can lead to alterations to either individual or clinical
unit practice.
Following attendance at the workshop (divided into three sections), it
is expected that participants will better understand:

    •      the design and intent of ACHS clinical indicators
    •      the issues that surround their interpretation and use
    •      how clinical indicators can be used to evaluate and improve
           clinical care.
Facilitators: Dr Chris Maxwell and Dr Jen Bichel-Findlay
        National Forum on Safety and Quality in Health Care 2010
        Society, Regulators and Health Providers: a clash of expectations?

ACCOMMODATION
Rooms have been reserved for registrants at special Conference rates     Rydges Eagle Hawk Resort – 4 star rating
at the following properties. Accommodation bookings for the following                                    Federal Highway, North Canberra
rates can only be booked through SAPMEA Meetings Management.                                             10 minute drive to conference venue
To secure your booking you are required to provide; full prepayment or                                   $169.00 Garden Double Room
credit card details to guarantee the booking, which will be forwarded                                    $169.00 Garden Twin Room
to the hotel of your choice. Availability of Accommodation cannot be                                     (pictured)
guaranteed after Monday 27th September 2010.

Rates quoted are per night per room for up to 2 people using existing
bedding unless otherwise stated. They include GST and do not
include Breakfast.
                                                                         Pavillion on Northbourne – 4.5 star rating
                                                                                                          242 Northbourne Avenue, Dickson
Crowne Plaza Canberra – 4.5 star rating
                                                                                                          10 minute drive to conference
                             1 Binara Street, Canberra                                                    venue
                             6 minute walk to Conference venue                                            $159.00 Deluxe Room
                             $270.00 Superior King Room –                                                 $209.00 One Bedroom Apartment
                             Non Smoking (pictured)
                                                                                                          $219.00 Spa Suite
                             $270.00 Superior Twin Room –
                                                                                                          $259.00 Two Bedroom Apartment
                             Non Smoking


                                                                         Rydges Lakeside Canberra
                                                                                                         London Circuit, Canberra
Novotel Canberra – 4.5 star rating                                                                       8 Minute walk to conference venue
                             65 Northbourne Avenue, Canberra                                             $225.00 Standard Queen Room
                             13 minute walk to Conference venue                                          $240.00 Lakeview Queen Room
                             $200.00 Standard Double Room                                                (pictured)
                             (pictured)
                             $230.00 Executive King Room



                                                                         Forrest Inn Apartments – 3.5 star rating
                                                                                                          30 National Circuit, Forrest
The Waldorf Apartment Hotel – 4.5 star rating                                                             8 minute drive to conference venue
                         2 Akuna Street, Canberra                                                         $150.00 Standard Room
                         7 minute walk to Conference venue                                                $180.00 One Bedroom Apartment
                         $180.00 Studio Apartment                                                         $200.00 Executive Suite
                         (for 1 person)                                                                   $230.00 Two Bedroom Apartment
                         $195.00 Studio Apartment
                         (for 2 people)
                         $200.00 One Bedroom Apartment
                         (for 1 person)                                  Cancellations and Amendments
$215.00   One Bedroom Apartment (for 2 people)
                                                                         Bookings cancelled on or before Friday 24th September 2010 will
$275.00   Two Bedroom Apartment (for 2 people) (pictured)                be fully refundable. Bookings cancelled or nights reduced after this
$300.00   Two Bedroom Apartment (for 3 people)                           date will incur a cancellation fee equal to 100%. To amend your
$315.00   Two Bedroom Apartment (for 4 people)                           booking please contact SAPMEA Meetings Management.


Medina Executive James Court – 4.5 star rating                           Check-in / Check out
                             74 Northbourne Avenue, Canberra             Check-in: 2.00pm – 6.00pm*
                             17 minute walk to conference venue          Check-out : 10.00am
                             4 minute drive to conference venue          A credit card imprint will be required upon arrival for any incidental
                             $250.00 Two Bedroom Apartment (for          charges.
                             up to 4 people) (pictured)                  *Whilst the hotels will do everything possible to accommodate early
                                                                         arrivals, if you wish to be guaranteed immediate access to you room,
                                                                         you will need to pay an extra day’s tariff for the night before. Please
                                                                         indicate if you will be arriving at your hotel after 6:00pm. Failure to
                                                                         do so might mean your room could be released.
         National Forum on Safety and Quality in Health Care 2010
         Society, Regulators and Health Providers: a clash of expectations?

Registration Information
The preferred method of registration is on-line via the conference website: http://www.sapmea.asn.au/forumsqhc2010/


Registration Fees
All fees are quoted in Australian dollars (inclusive of GST). Payment in any other currency will not be accepted. Registration cannot be
confirmed until full payment is received.
                                                  Early Bird                Standard
                                                  Prior to 10th Sept       After 10th Sept
Earlybird                   Full                     $865.00              $975.00
                            Day                      $375.00              $400.00
Consumer Registration       Full                     $400.00              $400.00
Speakers/ Reviewers         Full                     $630.00              $630.00
                            Day                      $285.00              $285.00


Full Registration Entitlements
     •   Entry to all sessions including workshops
     •   Lunch daily
     •   Morning and afternoon tea daily
     •   Attendance at the Welcome Reception
     •   Conference satchel
     •   Copy of final program and abstract book
     •   Entry to the trade exhibition


Day Registration Entitlements
Same as above for the day you have indicated
        National Forum on Safety and Quality in Health Care 2010
        Society, Regulators and Health Providers: a clash of expectations?

How to Register

To attend the conference, fill in the online registration form
www.sapmea.asn.au/forumsqhc2010/
Please read this section carefully before completing the form.

You will be required to create an account for yourself using your email as a login and creating a unique password. This will allow you to
access your registration details via the same link in case you need to make changes to your personal or registration details in the future. Please
remember your password.


Method of Payment
Payment of fees (in full) must accompany all registration forms. No registration will be confirmed until payment is received. Payment can be
made by the following 3 methods:

1. EFT
By electronic funds transfer to sapmea’s nominated account. Details will be provided on the tax invoice upon registration.

2. Credit Cards
Visa, Mastercard, AMEX and Diners. Please note credit card payments will be listed as a transaction with sapmea on your credit card
statement.

3. Personal or Company cheque
Australian delegates only. Cheques should be made payable to sapmea.


Confirmation & Receipt
Once your registration has been processed you will automatically receive a confirmation email. Please bring this letter with you to the on-site
registration desk.
Cancellation
Cancellation of registration must be made in writing to the Secretariat, and fees will be refunded as follows:
On or before 12 September 2010 Full payment less administration fee of $110. After 12 September 2010 No refund.
Registrations are transferable to a colleague at anytime prior to the conference provided the conference secretariat is notified in writing of the
transfer.


Registration Acknowledgement
Your registration will be acknowledged via email within 10 working days of receipt of the registration form. Registration fees are based on date
of receipt of payment (not based on date of receipt of registration forms). A Tax invoice will be provided for GST purposes upon request.


On-site registration
The registration desk will be open from Sunday 24th October 2010. On-site registrations are not guaranteed a Conference satchel.


Registration Desk
Sunday 24th October                               15.00 - 18.00
Monday 25th October                               07.30 - 18.00
Tuesday 26th October                              07.30 - 17.30
Wednesday 27th October                            08.00 - 14.30
                                                   Registration Form
                                 National Forum on Safetyand Quality in Health Care
                             Register online via the link located at http://www.sapmea.asn.au/forumsqhc2010 or
                                                   forward this registration form with payment to:
            National Forum on Safety and Quality in Health Care, sapmea, Unit 12, 202 Glen Osmond Road, FULLARTON, SA 5063
                            Phone: +61 8 8274 6063 Fax+61 8 8274 6000 Email: achs2010@sapmea.asn.au


Section A: Delegate Details

Title        Dr      Prof      Mr        Mrs       Ms         Miss      Other:

First Name:                                                                  Surname:

Organisation:

Position:

Postal Address:

City:                                                                        State:

Country:                                                                     Postcode

Telephone:                                                                   Fax:

Email:


Please indicate your main role:
        □ Clinical load more than 50% [doctor/nurse/allied health]
        □ Quality/Safety/Performance/Risk Manager
        □ Manager/Administrator
        □ Executive Manager eg CEO, General Manager, Division/Unit/Service Director
        □ Other [please specify] ____________________________________________


Please list which professional assoc/college you are affiliated with



Special Requirements (dietary/mobility):

Privacy
         I do not wish for my personal details to be included in the Participant List


Section B: Conference Registration

Please tick the appropriate box to indicate your registration type. All registration fees are quoted in Australian Dollars and include GST.
                                                                Early Bird                 Standard
                                                                Prior to 10th September    After 10th September
Earlybird                      Full                           q $865.00                   q $975.00

                               Day                            q $375.00                   q $400.00

Consumer Registration          Full                           q $400.00                   q $400.00

Speakers/ Reviewers            Full                           q $630.00                   q $630.00

This is only for oral presenters not postersDay               q $285.00                   q $285.00

Please indicate day/s of attendance                  Mon        Tue      Wed

Section B: Sub Total: $
Section C: Workshops
Allocations will be made on a first come, first-serve basis. Most of the workshops have a maximum number of attendees so please nominate
your first two preferences for workshops. There is no additional cost for the workshops but it is important to register.
Please indicated your first two preferences using the workshop codes (as per page ?)

Session 1 1400-1530                                                   Session 2 1600-1730
     1 – When the planets and expectations align                      4 – The challenges of putting theory into practice
     2 – EQuIP5                                                       5 – EQuIP5
     3 – Challenges of Collaborative Healthcare                       6 – Patient First Ambassador Project
     7 – Clinical Indicator Workshop                                  8 – Clinical Indicator Workshop

Section D: Conference Activities
******Catering cannot be guaranteed unless this section is completed************************
Costs are included in the registration fee unless otherwise indicated.
                                              Delegate               Extra Tickets            Total
Welcome Reception                             Included               $50.00                   $
Breakfast with the Experts                    $35.00                 $35.00                   $
Conference Dinner                             $99.00                 $99.00                   $


Section D: Sub Total: $

Section E: Accommodation
Accommodation can not be guaranteed after 27th September 2010. To secure your booking you are required to provide credit card details
or full prepayment of accommodation which will be given to the hotel of your choice

1st Preference
2nd Preference
Type of Room (Single/Double/Twin)
Sharing With
Date of Arrival
Date of Departure
Special Requirements (Smoking etc):


Section E: Sub Total: $

Payment
                                                                                                      Forward this registration form with
All fees include GST and are quoted in Australian Dollars.                                            payment to:
                                                                                                      sapmea
Section B:          Conference Registration                  $                                        Unit 12, 202 Glen Osmond
Section D:          Conference Activities                    $                                        FULLARTON SA 5063
Section E:          Accommodation                            $                                        Phone: 61 8 8274 6063
                                                                                                      Fax:     61 8 8274 6000
                                                 TOTAL $
                                                                                                      Email: achs2010@sapmea.asn.au
Method of Payment
     Please find attached a cheque payable to sapmea
A bank transfer has been made to sapmea.
Bank SA, North Adelaide Branch, 90 O’Connell Street, North Adelaide SA 5006
Account Name: SAPMEA       Swift Code: SGBLAU2S
BSB Number: 105 022        Account Number: 112596640
Reference: 9013/Surname
Please charge my credit card:          Mastercard            Visa       American Express          Diners

Cardholders name:                                                     Expiry Date:

Card Number:                                                          Authorised Amount AUD$

Verification Number:                                                  Signature:

                                                                 Important Notes
                                This form will be a tax invoice for GST purposes when you make a payment.
                                  Please retain the original copy for your records. ABN 42 145 490 048