Event Catering _ food service

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					                                                CORE COMPETENCY


                   CORE COMPETENCY (CRITICAL                 SKILLS THAT ARE SHORT           TRAINING NEEDS/
  JOB TITLE
                           SKILLS)                                 IN SUPPLY              RELEVANT PROGRAMMES
              1.   Knowledge                            1.  Refreshment in Business       1.    Seminar in Business
CEO                 a. Business management                  Management & Development            Management &
(Ketua Peg.         b. Product knowledge & production   2. Nutritional Value                    Development
Eksekutif)             flow                             3. Taxation knowledge             2.    Workshop in Nutritional
                    c. Sales & marketing                4. Refreshment in Pubic                 Value
                    d. Creative & up to date                Relations & Public Speaking   3.    Rule & Regulation
                                                        5. Refreshment in Sales &               (Government)
              2.   Attitude                                 Marketing                     4.    Workshop in Public
                    a. Ethics                           6. Refreshment in new                   Relations(PR) & Public
                    b. Fair                                 technology/ Trend                   Speaking
                    c. Visionary                        7. Refreshment in Problem         5.    Seminar in Sales &
                    d. Professional Attitude                Solving & Stress Management         Marketing
                    e. Integrity                        8. Time Management                6.    International
                    f. Motivational                     9. Professionalism                      Expo/Showcase in Food
                                                        10. Leadership                          Fair/Technology
              3.   Skills                                                                 7.    Workshop in Problem
                    a. Good decision maker                                                      Solving &Stress
                    b. sales & marketing                                                        Management
                    c. Planning                                                           8.    Time Management
                    d. Job Delegation                                                           Programme
                    e. Grooming                                                           9.    Professionalism/Ethics
                    f. Problem solving                                                          Program
                    g. Stress Management                                                  10.   Leadership training
                    h. Time Management




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                   CORE COMPETENCY (CRITICAL                SKILLS THAT ARE SHORT       TRAINING NEEDS/
 JOB TITLE
                           SKILLS)                                IN SUPPLY          RELEVANT PROGRAMMES
Marketing &   1.   Knowledge                           1.    Refreshment Marketing   1. Marketing Training
Sales               a. Diploma in Business Admin       2.    Costing                 2. Costing Programme
                    b. Sales & product knowledge       3.    Niche Marketing &       3. Advertising & Promotion
Manager             c. PR knowledge & skills                 understanding Market       Programme
                    d. Media & networking                    Segment                 4. Time Management
                    e. Costing                         4.    Time management         5. Creative Problem Solving
                    f. Computer literacy / knowledge   5.    Problem Solving            Programme
                    g. Planning                        6.    Communication Skill     6. Workshop in Customer
                    h. Sales target                                                     Service
                    i. Administration
                    j. Understanding of market
                       segmentation
                    k. Niche marketing
                    l. Time management
                    m. Career Enhancement

              2.   Skills
                    a. Problem solving skill
                    b. Communication skill
                    c. Forecast skill
                    d. Stress management skill
                    e. Customer service
                    f. Negotiation skill
                    g. Internal communication
                    h. Daily report, sales forecast

              3.   Attitude
                    a. Creativity
                    b. Reliable




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                   CORE COMPETENCY (CRITICAL              SKILLS THAT ARE SHORT               TRAINING NEEDS/
  JOB TITLE
                           SKILLS)                               IN SUPPLY                 RELEVANT PROGRAMMES
                    c.   Grooming
                    d.   Personality & responsible
                    e.   Time management
                    f.   Self confidence
                    g.   Convincing



Executive     1.   Knowledge                         1.   Enhance Communication            1.   Marketing Programme
                    a. Communication                 2.   Problem Solving                  2.   Communication Programme
                    b. Problem solving               3.   Self Confidence                  3.   Creative Problem Solving
                    c. Time management               4.   Commitment                       4.   Team Building Programme
                    d. Product knowledge             5.   Convincing Power & Negotiation   5.   Survival Training
                    e. Sales target                                                        6.   Customer Service
                    f. Computer knowledge                                                       Programme

              2.     Attitude
                    a. Self confidence
                    b. Appearance
                    c. Commitment
                    d. Customer service
                    e. Dedicated
                    f. Good attitude

              3.   Skills
                    a. Admin skill
                    b. Convincing power
                    c. Negotiation skill




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                   CORE COMPETENCY (CRITICAL               SKILLS THAT ARE SHORT      TRAINING NEEDS/
  JOB TITLE
                           SKILLS)                                IN SUPPLY        RELEVANT PROGRAMMES
                    d. PR skills

Coordinator   1.   Knowledge                          1.   PR                      1.   Communication Programme
                    a. Product knowledge              2.   Communication           2.   Team Building
                    b. PR                             3.   Customer Service        3.   Survival Programme
                    c. Costing                        4.   Problem Solving         4.   Stress Management
                    d. Operations knowledge & skill                                5.   In- House Training for
                    e. Communication                                                    operations
                    f. Problem solving
                    g. Customer service
                    h. Efficient
                    i. Action oriented

              2.   Attitude
                    a. Awareness
                    b. Self confidence
                    c. Determination
                    d. Good attitude
                    e. Responsible
                    f. Dedicated

              3.   Skills
                    a. Convincing power
                    b. Time management

Admin/        1. Knowledge                            1. Consumer & Labor Law      1. Consumer &Labor Law
Account             a. Consumer & Labor law           2. Taxation                  2. Taxation
                    b. Payroll                        3. HR Resource Enhancement   3. HR Training




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                    CORE COMPETENCY (CRITICAL              SKILLS THAT ARE SHORT      TRAINING NEEDS/
  JOB TITLE
                            SKILLS)                              IN SUPPLY         RELEVANT PROGRAMMES
Human                 c.    Planning
Resource &            d.    Budget & forecast
Account Mgr.          e.    Communication
                      f.    Recruitment
                      g.    Staffs welfare
                      h.    Filing
                      i.    Training
                      j.    Handle company policies
                      k.    Consultation
                      l.    Accounting knowledge
                      m.    Income tax/SOCSO/EPF
                            knowledge
                      n.    Internal audit
                      o.    Update report
                      p.    Company asset
                      q.    P&L system/software

               2.      Attitude
                      a. Preserve company P & C
                      b. Honest & sincerity

               3. Skills
                       a.   Interpersonal skill
                       b.   Management skill
                       c.   Computer literate & skill
                       d.   Balance sheet & petty cash
                       e.   Maintenances & logistic- up-
                            keeping




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                   CORE COMPETENCY (CRITICAL                     SKILLS THAT ARE SHORT      TRAINING NEEDS/
  JOB TITLE
                           SKILLS)                                      IN SUPPLY        RELEVANT PROGRAMMES
               Knowledge                                                                 1. Communication Programme
Purchasing          a. Suppliers/networking                 1. Accuracy                  2. Team Building
Officer             b. Market survey/price                  2. Eye for detail            3. Stress Management
                    c. Check & balance                      3. Communication
                    d. Knowledge in product specialist

               2. Attitude
                       a. Trust / honesty
                       b. Accuracy
                       c. Integrity

               3. Skills
                       a.   Communication skill
                       b.   Negotiation skill
                       c.   Computer skill & literature
                       d.   Delegation with the suppliers


Admin. Asst.   1. Knowledge                                 1.   Documentation           1.   Training in HR Resources
                     a. Computer literate & knowledge       2.   Appointment             2.   Documentation
                     b. Filing                              3.   Incoming calls          3.   Communication
                     c. Documentation                       4.   Multi-tasker            4.   Labor Law
                     d. Memo                                                             5.   JPJ License
                     e. Office up-keep
                     f. Work ticket
                     g. Appointment
                     h. Incoming calls
                     i. Runner
                     j. Labor Law



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               CORE COMPETENCY (CRITICAL        SKILLS THAT ARE SHORT      TRAINING NEEDS/
JOB TITLE
                       SKILLS)                        IN SUPPLY         RELEVANT PROGRAMMES

            2. Attitude
                    a. Integrity
                    b. Pleasant

            3. Skills
                    a. Typing skill
                    b. Customer service skill
                    c. Correspondence




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                                                                 SKILLS THAT ARE SHORT             TRAINING NEEDS/
  JOB TITLE    CORE COMPETENCY (CRITICAL SKILLS)
                                                                         IN SUPPLY              RELEVANT PROGRAMMES

Board Of      1. Knowledge                                  1.   Lack of business management   1. Intermediate to Advance
Director           a. Business management                   2.   Admin and authority              level of business
                   b. Administrate & Control                3.   Self development                 management
              2. Attitude                                   4.   Networking                    2. Basic financial course
                   a. Integrity                                                                3. Good business ethics
                   b. Understanding                                                            4. Personal
                   c. Visionary                                                                   development/Leadership
                   d. Mission                                                                  5. Networking program /
              3. Skills                                                                           seminar
                   a. Networking                                                               6. Basic accounting courses
                   b. Creative accounting                                                      7. Public relation & protocol
                   c. Human relations
                   d. Communications

                                                           OPERATION
Manager       1. Knowledge                                  1. Unable to estimate cost, do     1. Financial control
                   a. Quality control                          budgeting and finance           2. Train the trainer (training
                   b. Financial control                     2. Unable to develop SOP              skill)
                   c. Cost control                          3. Customer relation               3. Basic F&B Training
                   d. Staff Training (internal training)    4. Leadership                      4. After sales service
                   e. Development of SOP                    5. Innovative thinking             5. Customer relation
                   f. Product Knowledge                                                           improvement program
                   g. Service                                                                  6. Leadership training program
                   h. Customer relation                                                        7. Creative & innovative mind
              2. Attitude                                                                         development courses /




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                                                        SKILLS THAT ARE SHORT              TRAINING NEEDS/
  JOB TITLE    CORE COMPETENCY (CRITICAL SKILLS)
                                                                IN SUPPLY               RELEVANT PROGRAMMES

                  a. Positive minded                                                      brainstorming
                  b. Integrity
                  c. Leadership by example
                  d. Cooperative
                  e. Emphatic
                  f. Innovative & creative
              3. Skills
                  a. Delegation skill
                  b. Authority
                  c. Human relations
                  d. Problem solving
                  e. Ability of decision making
                  f. Strategic Planning

                                                   LOGISTICS
Logistic      1. Knowledge                          1. Unable to supervise / manage    1. Basic supervisory skill
Supervisor         a. Vehicle maintenance              staff                              development course
                   b. Managing staff                2. Unable to plan a schedule and   2. Refreshment seminar etc.
                   c. Scheduling                       route / map                        oblique motivational course
              2. Attitude                           3. Low motivate due to time
                   a. Integrity
                   b. Loyalty
                   c. Business minded
                   d. Time management
              3. Skills
                   a. Good business ethics
                   b. Route planning
                   c. Problem solving
                   d. Organizational




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                                                                 SKILLS THAT ARE SHORT                 TRAINING NEEDS/
  JOB TITLE      CORE COMPETENCY (CRITICAL SKILLS)
                                                                         IN SUPPLY                  RELEVANT PROGRAMMES


Driver          1. Knowledge                                 1. Lack of road safety               1. Road safety program
                     a. Driving License                      2. Lack of integrity
                     b. Vehicle maintenance
                2. Attitude
                     a. Good attitude
                     b. Berhemah
                     c. Discipline
                     d. Honesty
                3. Skills
                     a. Route planning

                                                             KITCHEN
Chef / Asst Chef 1. Knowledge                                1. Less knowledge on food handling   1. Catering & food safety
                      a. Kitchen planning                       management in catering               course
                      b. Kitchen safety & cleanliness           environment                       2. Food handling & safety
                      c. Menu & standard recipe              2. No in-depth knowledge on food        course by M.O.Health
                      d. Managing staff                         handling and safety                  (compulsory)
                      e. Costing control                     3. Lack of culinary skill            3. Basic culinary skill program
                      f. Food safety & cleanliness           4. Leadership                        4. New cooking technology and
                      g. Inventory control & procedure                                               technique program
                 2. Attitude                                                                      5. Leadership training
                      a. Integrity                                                                6. Basic kitchen safety training
                      b. Discipline
                      c. Good hygiene practice & awareness
                 3. Skills
                      a. Culinary skill
                      b. Work experience
                      c. Quality control




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                                                                 SKILLS THAT ARE SHORT                  TRAINING NEEDS/
  JOB TITLE       CORE COMPETENCY (CRITICAL SKILLS)
                                                                         IN SUPPLY                   RELEVANT PROGRAMMES

                     d. Time management
                     e. Staffing
                     f. Various cook technique &
                        technology (e.g. Cook-chill)

Kitchen Artist   1. Knowledge                                1. Food handling & food safety         1. Catering & food safety
                      a. Creative and Innovative             2. Personal development                   course
                      b. Garnishing & Carving                                                       2. Food handling & safety
                      c. Decoration & Presentation                                                     course by M.O.Health
                      d. Costing control                                                               (compulsory)
                 2. Attitude                                                                        3. Basic personal
                      a. Integrity                                                                     development program
                      b. Discipline
                      c. Good hygiene practice & awareness
                      d. Creativity
                 3. Skills
                      a. Time Management
                                                             SERVICE
Catering         1. Knowledge                                 1. Unable to follow the standard of   1. Art of table standard course
Supervisor            a. Managing staff                          table setting                      2. Leadership training
                      b. Setups                               2. Lack of leadership                 3. Basic communication skill
                      c. Planning, implementing &             3. Lack of communication skill           program
                          completing task given               4. Inventory & Stock taking           4. Social etiquette
                      d. Communication & protocol
                      e. Good personal appearance
                 2. Attitude
                      a. Leadership
                      b. Integrity
                      c. Discipline




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                                                                   SKILLS THAT ARE SHORT      TRAINING NEEDS/
  JOB TITLE    CORE COMPETENCY (CRITICAL SKILLS)
                                                                           IN SUPPLY       RELEVANT PROGRAMMES

                  d. Loyalty & Commitment
              3. Skills
                  a. Organizational skills
                  b. Problem solving
                  c. Good communication skills
                  d. Able to give task to staff
                  e. Basic customer service

Captain       1. Knowledge                                   1.   Food safety & handling   1. Food safety & handling
                   a. Distribution of job                    2.   Standard of service         course by MOH
                   b. Food hygiene and handling              3.   Communication skill      2. Standard of service training
                   c. Good appearance                        4.   Leadership               3. Social etiquette
                   d. Organizational                                                       4. Leadership programme
                   e. Career development
              2. Attitude
                   a. Integrity
                   b. Able to take orders from supervisor
                   c. Discipline
                   d. Reliable
              3. Skills
                   a. Communication
                   b. Delegation
                   c. Sense of responsibility
                   d. Good communication skills
                   e. Service with a smile (Basic customer
                        service)
                   f. Inventory or checklist
                   g. Problem solving




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                                                                   SKILLS THAT ARE SHORT      TRAINING NEEDS/
  JOB TITLE    CORE COMPETENCY (CRITICAL SKILLS)
                                                                           IN SUPPLY       RELEVANT PROGRAMMES

Waiters       1. Knowledge                                   1.   Food safety & handling   1. Food safety & handling
                   a. Food service & handling                2.   Standard of service         course by MOH
                   b. Good attire awareness                  3.   Leadership               2. Standard of service training
                   c. Food hygiene practice                  4.   Communication skill      3. Leadership training
                   d. Product knowledge                                                    4. Personal development
                   e. Career development                                                      program
              2. Attitude                                                                  5. Social etiquette
                   a. Discipline
                   b. Integrity
                   c. Able to take orders from supervisors
                   d. Doing things according to orders
                   e. Able to work for long shift
                   f. Commitment & responsibility
              3. Skills
                   a. Communication
                   b. Social etiquette




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