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					                          TRAVEL                                                                                                                                TRAVEL

     Hester Kingsley-Wilkins at SA Port Operation in East London sent     Lorraine Schreiber from Spoornet sent an email to Pravi Singh
     a letter praising Rhoda's professional manner, willingness to        complimenting Ridwana on the way she handles her
     take cell phone calls after hours and said that it was a pleasure    bookings. Always friendly and willing to help, it is a pleasure
     to work with her.                                                    to work with her.

     Jackie from the National Ports Authority sent through a              Lindo Dansoh from SA Port Operations thanked Damiao
     message thanking Rhoda for her excellent service.                    Magaia for superb service levels!

     Santie Visagie's Telkom In-house branch also received their fair     Nomsa Tshingila expressed her praise to Damiao for prompt                                                                                                                         November 2006
     share of compliments…                                                and professional service.

     Mandla Kabinde was again top of the list…. Heindrich Wessels         Damiao was also thanked by Satha Pillay from Corporate IT
     thanked Mandla for his help.                                         Strategy for excellent service.

     Yvonne Oosthuizen thanked Mandla for his 'quick' assistance.         Sunitha Reddy from SA Port Operations was very impressed           From the desk of the MD
                                                                          with the professional, efficient service she received from
     Asmerelda Wangra expressed her sincere gratitude to Mandla                                                                                                             Kananelo Makhetha, Managing Director HRG Connex Travel
                                                                          Damiao and Ridwana.
     for his outstanding service, excellent customer service and

                                                                                                                                             New beginnings… Going further together!
     always being friendly and focused.                                   Runaaz Dawood can be very proud of her team. She received
                                                                          a letter of thanks from Masechaba Mokganya at TFMC,
     Collette Macfarlane was thanked by regional manager Arthur           praising Runaaz and her staff, but specifically mentioning         Apart from the fact that the 1st of September was officially Spring         To recap on recent events,
     Willmore, who expressed his appreciation for the excellent           Laila Omar, for being a 'blessing' to them and going the extra     Day, it was also the day of new beginnings for Connex Travel.               Business Travel International's (BTI) main
     catering arrangements she made on behalf of the operational          mile, being professional, helpful and patient in an                                                                                            shareholders decided to split this year, resulting in the Hogg
     management team.                                                     environment that must be very stressful.                           As you are all by now aware, we announced our new branding,
                                                                                                                                                                                                                         Robinson Group pursuing its own, independent strategy.
     Aileen Dunn praised Dimakatso Mkuzangwe for the excellent                                                                               effective 1 September 2006. As previously stated, who you partner
                                                                          Alison Visagie thanked June Blevins for all her assistance.
     support and assistance, despite extreme pressure from the                                                                               with can be the making or breaking of your trip. In business, as in         The Hogg Robinson Group owns companies under the Business
     client's side and making their lives so much easier.                 Maryna Steenkamp from Metair thanked June for always               life, this also holds true. That is why we decided to partner with an       Travel International (BTI) brand in over 20 key markets. In addition,
                                                                          being helpful and professional, stating that people do not get     internationally renowned name in business travel – HRG. But why             the Group's network extends to a further 90 countries of strategic
     Tshepiso Molefe from Telkom thanked Pieter Liebenberg,               proper service in this country anymore, making this a much
     Sajidah Hoosain and Santie Visagie for their excellent service.                                                                         did we join them?                                                           importance.
                                                                          appreciated change.
     Santie Visagie received a letter from Karlien de la Rosa at Telkom                                                                      Connex Travel started out as a division of the parastatal Transnet. The     Besides access to these markets and as part of HRG, Connex Travel
                                                                          Ganeshree Naidoo was thanked by Antionette Prinsloo from
     to compliment her on the service they received from Sajidah                                                                             move away from Transnet opened the door to a wide range of                  will acquire state-of-the-art technology, a single contact point for
                                                                          Protekon for their fast and efficient help at short notice.
     Hoosain. Always friendly, it is a pleasure dealing with her.                                                                            possibilities and growth opportunities. In so doing, Connex Travel          all international dealings, international support for all our clients,
                                                                          Louise Harmse from Matimba Power Station praised Lerato            became one of the top ten independent travel companies in South             and more accounts through an agreement with Rennies Travel,
     Tshepiso Molefe from Telkom thanked Santie and her team for          Seloane for her professional service and quick response time.
     their 120% service, calling it 'out of this world'! They provided                                                                       Africa. Connex Travel has, as a result, been a model of both successful     who also form part of the HRG network.
     urgent assistance to a delegation of almost 40 employees who         Deena Harvey from Standard Bank sent a letter to Vanessa           privatisation and transformation.
                                                                                                                                                                                                                         Hogg Robinson is a corporate services company specialising in the
     were going to the DRC. A call was placed at 6am and everything       Pierce stating their appreciation of Sinish Kuni for going the
                                                                                                                                             The transformation status Connex Travel had enjoyed over the years,         business travel market. This is a perfect fit for Connex Travel as we
     was arranged, with documents delivered to the client's hotel, by     extra mile.
     9am!                                                                                                                                    and still enjoys, has played a strategic role in its extensive growth. It   share this focus and have an aligned vision. We are excited by the
                                                                          Refilwe was praised by Kubashini Moodley at Standard Bank          allowed us to become a local leader in business travel, not only as a       new prospects awaiting us and our clients and know that, with
     Santie Visagie would like to thank all her staff at Telkom In-       for going the extra mile, saying that he hoped all staff were as   result of our transformation status, but also due to our outstanding        HRG, we will be 'Going Further Together'.
     House for their continued support and commitment: “I walked          friendly as Refilwe. Eds note – I guess they have not seen the
                                                                                                                                             service levels and the application of sound business practices.
     into this branch and you have helped me turn things around. I        Travel Star Column!!                                                                                                                           I look forward to your continued support.
     cannot commend you enough for all your dedication and                                                                                   The time has now come for further growth and to focus some of our
     perseverance and for making this such an exceptional team”.          Emma Nel from our Bloemfontein branch thanked Samantha
                                                                          Holt at Head Office for always giving quick responses to           attention internationally. Becoming part of the HRG brand, together
     Santie is especially proud of the way the office ran 'like a well-
                                                                          queries.                                                           with its worldwide network of international partners, will allow us to
     oiled machine' while she was recently away on site inspections.
                                                                                                                                             do just that.
     Pravi Singh praised Marianne Russell for being thanked by            Inby Naidoo from the Varsity branch was thanked for a
     Duncan Hay from the University of Natal for her exemplary            perfectly planned and trouble free flight plan to China by
     service in support of the African Leadership Seminar.                Nisha Singh.

     Ridwana Suleman and Nadia Mahomed from Durban were                   Eds. Note – In the previous edition of Drumbeat we
                                                                          started the year with the longest-ever Star column since
     praised by S. Naidu from Spoornet for being excellent
     consultants with a professional and efficient manner.                the inception of Drumbeat. We are proud to see that this               We need you! To contribute to Drumbeat!
                                                                          was only the start of things to come and that this column              Have any exciting new developments at your branch? Interesting stories you
                                                                          has grown in leaps and bounds! Well done team!                         would like to share with everyone?
                                                                                                                                                     We would like to hear from you. Please send your contributions to:
                                                                                                                                                     The Editor, Drumbeat, P O Box 786083, Sandton, 2146 or email: Annith@mnapr.co.za

12                                                                                         DRUMBEAT ISSUE 9 - 2006                             DRUMBEAT ISSUE 9 - 2006                                                                                                                            1

    Connex Brand promise competition                                                                                                             Financial Update                                                   A warm Connex
    In July this year I requested our staff members to submit their       Connex Travel                                                                                                                             Eugene Venter
    suggestions for a proposed Connex by-line for use in future ads       Bold, Experienced, Effective!                                          Over the past few weeks, Kananelo Makhetha and Stephan             National Sales and Marketing
    and communications. This is aimed at coinciding with our new                                                                                 van Staden visited our branches and conducted road shows           Manager
    positioning statement and should be in line with our identified       Connex Travel – Be Dazzled!                                            on our provident fund and employee share option scheme.
    service attributes, namely:                                                                                                                  The following issues were addressed:                               Twice runner of the Comrades
                                                                          Connex Travel – Exceeding Expectations                                                                                                    Marathon, Eugene Venter has proved
     • Quality travel services                                                                                                                   Provident Fund                                                     that starting a race is just as important as completing it.
                                                                          Connex Travel
     • Understanding of needs                                              – Your 24/7 No Quibble Travel Agent                                                                                                      As Telkom's Manager responsible for Contract and SLA
                                                                                                                                                 The current fund was discussed and the new fund introduced
                                                                           – Your 24/7 Professionals in Travel                                                                                                      Management (Outsourced Entities), a role he occupied for
     • Reliable and dependable                                                                                                                   to all staff members. It is imperative to note that only the
                                                                           – Your 24/7 SOS Travel Agent                                                                                                             nearly 21 years, Eugene now relishes the new challenge of
                                                                                                                                                 rules have changed and that the advantages of the retirement
     • Pleasant and easy to work with                                                                                                                                                                               communicating HRG guidelines and customising the whole
                                                                                                                                                 packages have been re-addressed. The reasons for the
                                                                          Your Leading BEE Travel Partner Delivering quality service at all                                                                         experience for South Africa.
     • BEE leader                                                                                                                                changes were also highlighted. For instance, the current fund
                                                                                                                                                 does not distribute benefits equally due to a member's marital     Having had previous contact with Connex, a Telkom client,
    Staff from all our branches got their 'creative juices flowing' and
                                                                                                                                                 status and dependants, and was not feasible.                       he jumped at the opportunity to become part of the team
    we were pleasantly surprised by some of your suggestions!             Connex Travel – Your first class ticket to business
                                                                                                                                                 The new fund offers staff a wider choice regarding their           on 1 August 2006 as he always found the Connex staff to be
    The winning statement was 'Going further together'.                   Connex Travel – When you're going for business, get there first        investment portfolios, thus covering the needs of different        friendly and efficient.
    Congratulations, and thank you once again to everyone for your        class                                                                  people. The new funeral benefits have increased and an             Looking forward to the challenge, Eugene's future vision is
    enthusiasm and commitment. We were not aware that we had                                                                                     optional education benefit has been added to the package.
                                                                          Connex Travel – Service delivery that ensures your business                                                                               to align the focus of the sales team with the company's
    such talent right on our own doorstep!                                                                                                                                                                          strategy and to exceed the expectations of other teams in a
                                                                          happens                                                                Staff members are invited to view the full presentation
                                                                                                                                                 document on the Intranet. Log in under 'Documents' and click       way that everyone will support.
    Here are some of the submissions we received:                         Connex Travel – Managing your travel so you can do business
                                                                                                                                                 on the link 'Provident Fund'.                                      Living in Pretoria and married to Marietjie for almost fifteen
                                                                                                                                                 New contributions to the fund have been deducted from the          years, this Uitenhage-born man is not just content with
    Connex Travel – Corporate Travel and Service Excellence               “We Fly Smarter”                                                                                                                          completing the Comrades Marathon twice. He is also a
    guaranteed                                                                                                                                   October 2006 salaries, although the new rules were registered
                                                                          “We make the Difference”                                               in September 2006 already. As mentioned at each                    spinning instructor, plays squash, enjoys road running and
    Connex Travel – Where we understand that Customer Service                                                                                    presentation on the road show, the change did not affect           cycling on a tandem with the 'apple of his eye', his twelve-
                                                                          “Making the difference”                                                                                                                   year old daughter, Chanté.
    and Financial Prudence are key to meeting our clients needs.                                                                                 staff's net salaries and therefore only structural changes were
                                                                          “The Unique Approach”                                                  noticed on the October 2006 payslips.
                                                                                                                                                                                                                    Zoliswa Tshetshe
    Connex Travel – Service Excellence guaranteed, Waya Waya!!!                                                                                  Staff members who have any further queries may direct these
                                                                          Turning your dreams into rich experiences                                                                                                 Human Resources Manager,
                                                                                                                                                 to Alec Levy's office on:
    Connex Travel – Service Excellence guaranteed, hoya hoile!!!                                                                                                                                                    Head Office
                                                                          It's a small world-find the best connexion                             Telephone: (011) 381 - 5983/4 or email aleclevy@icon.co.za
                                                                                                                                                                                                                    Meet the new Human Resources
                                                                                                                                                 Alternatively, you may contact Zolie (human resources              Manager at Head Office!
    Read more about the compliments our staff received in our Travel Star column on pages 11 & 12                                                manager) at head office, or Stephan (chief financial officer),
                                                                                                                                                 who will facilitate your query.                                    Zoliswa Tshetshe, previously with
                                                                                                                                                                                                                    Rennies Travel as an Employee
                                                                                                                                                 Please be on the look-out for a Question and Answer                Relations Manager and, prior to that,

                                                                                                                                                 section on the Intranet. This will cover the questions             the Legal Aid Board and the CCMA as a Commissioner,
                                                                                                                                                 asked most frequently during the road shows.
    People just say the funniest things...                                                                 Connex's Little People                                                                                   brings with her a post graduate Labour Relations

                                                                                                                                                                                                                    Management qualification. She is also studying towards an
                                                                                                                                                                                                                    MBA degree and is full of enthusiasm and passion about the
                                                                                                           Proud parents Shamiema Abdullah       Employee Share Option Plan (ESOP)
                                                                                                                                                                                                                    new challenges facing her.

                                                                                                           and husband Moorad Dalvie with
                                                                                                                                                 The employee share option plan (ESOP) has been re-launched
                                                                                                                                                                                                                    Zoliswa feels strongly that HR is not a department that

                                                                                                           their little treasure Iman, born in   and trustees have authorised the allocation of share options

           , ha
                                                                                                                                                                                                                    operates independently of the business, but rather plays an

                                                                                                           July.                                 to staff. Not all staff members who received share options
                                                                                                                                                                                                                    integrative role as a business partner. As she firmly states: “It
                                                                                                                                                 previously were given share options again, but this will be

                                                                                                                                                                                                                    is not just people that are the most valuable asset to the
                                                                                                                                                 addressed in future as the scheme will remain active. Trustees
                                                                                                                                                                                                                    business – it is the 'right' people.”
                                                                                                                                                 will review the scheme on an annual basis.

    h                                                                                                                                            Every staff member will, in future, be allowed to participate in
                                                                                                                                                 the scheme, irrespective of whether or not they had previously
                                                                                                                                                                                                                    She is a single mom to a nine-year old son and spends her
                                                                                                                                                                                                                    quiet time – if she can find any – relaxing with a good book

ha,ha, h
                                                                                                                                                                                                                    or sitting quietly admiring nature and appreciating all the
                                                                                                                                                 held shares.
                                                                                                                                                                                                                    lovely things around her. In addition, a shopping spree,
                                                                                                                                                 October of every year, will be the only month when ESOP            almost always, provides the necessary distraction from the
                                                                                                                                                 matters get dealt with, due to the administration involved         daily hustle and bustle of city life!
                                                                                                                                                 with a typical share option scheme.
                                                                                                                                                                                                                    Born in Port Elizabeth she moved to Gauteng in 2003 and
                                                                                                                                                 Please be on the look-out for a Question and Answer                her family still lives in PE. When the rare opportunity
                                                                                                                                                 section on the Intranet. This will cover the questions             presents itself, she goes back down to sunny PE for a bit of
                                                                                                                                                 asked most frequently during the roadshows.                        home-style 'R & R' where she indulges in the best queen
                                                                                                                                                                                                                    prawns at the beachfront.

2                                                                                                DRUMBEAT ISSUE 9 - 2006                           DRUMBEAT ISSUE 9 - 2006                                                                                                              3

    Bits & Bytes                                                                                                                                                                                                                                 THE NOTICEBOARD
    Forming new habits and attitudes                                      Organisations and managers must begin to pay attention to             Our new look marketing material
                                                                          change management and its connection to employee and                  If you are not already using the new stationery and are wondering what it is all about, take a look at what is in store for you!
    by Dennis Msimango                                                    company success. Large sums of money are being spent on               Business cards have been printed and the new stationery templates loaded onto the intranet. Should you have any hassles
                                                                          technology, but the real backbone of the organisation, its people     downloading any of the new templates, please contact the IT department at head office, who will assist you.
    We have in the past few issues of Drumbeat brought you                must be considered as part of the equation. This is especially true
    some interesting observations by Dennis covering Why                  of more mature companies that have thousands of employees
    Managing Change is Critical and why Old Habits are Hard               and whose business processes have remained relatively constant                                                                                                                                                                                                                                           HRG Connex Travel
    to Break. In conclusion, we bring you the reasoning behind            over the years. Embedded in these organisations are many
                                                                                                                                                                                                                                                                            HRG Connex Travel
    forming new habits and attitudes…                                     'pockets' of small kingdoms, with people holding onto
                                                                          established processes and not wanting to give up their so-called                                                                                                                                                                                                                             TRAVEL

                                                                                                                                                                                                                                                                                                                                                   Kananelo Makhetha

    First of all, those with the responsibility to educate a workforce    'power'.                                                                                                                                                                                                                                                                 Managing Director               HRG Connex Travel (formerly trading as BTI Connex
                                                                                                                                                                                                                                                                                                                                                                                   Travel). A member of the HRG worldwide network.

    must look to themselves and ask if they need to change. They
    must look at the vision and strategy of the organisation they         Driving change in these types of organisations is a long and
    represent and make certain that they agree with the direction         painful process, but it must be done for the sake of company
    being proposed. If you cannot support the goals of the                success. Business units and their managers will need to adjust
    organisation, how can you logically assist people in changing to      how they implement their processes and how they share                                                                                                                                                                                                                                                                                               HRG Connex Travel

    new methods and skills? As an example, back in the 1970s, a           information. The rule of thumb is that technology makes up 10
    public utility company decided to embark on an aggressive             percent of a business, whilst business processes, staff and culture
    nuclear power plant building programme. There were many               make up 90 percent. Does it not: make sense to invest in people
    within the organisation who did not understand nuclear power or       and help them succeed? Small businesses know this to be true as
    whose convictions led them to believe that nuclear power was not      in small businesses there can be no silo mentality. The key to                                                                                                                                                                   TRAVEL
                                                                                                                                                                                                                                                                                                                                                                                                                              WITH COMPLIMENTS

    safe and therefore not an efficient means of producing electricity.   success is people involvement. Small businesses rely on the                                                                                                                                             HRG Connex Travel (formerly trading as BTI Connex Travel). A member of the HRG worldwide network.

    This led to great personal conflict and affected their decision-      flexibility, dedication and willingness of their employees to adapt
    making processes, not to mention their stress levels. Some of         to change quickly in order to be successful. Larger businesses
    these individuals eventually resigned and moved on to other           require that same attitude from management and employees.
    opportunities where they were more comfortable. Others chose
    to learn more about the nuclear industry's strengths and              There are several methods to help drive change and aid the                                                                                                                                                                                                                                            TRAVEL

    weaknesses, and came to the decision to support the initiative.       education efforts of an organisation:
    They changed their attitudes and habits.
                                                                            •   Clearly defined goals                                                                                                                                                                                       TRAVEL

                                                                            •   Strong, timely communications
    Changing old habits and attitudes is not easy, and we can better        •   Creation of specific action plans

    understand the effort required to do so by considering the effort       •   Tracking action plan progress                                                           HRG Connex Travel (formerly trading as BTI Connex Travel). A member of the HRG worldwide network.

    needed to change a physical habit (e.g. smoking). Changing an           •   Accountability
    attitude is more difficult. However, an attitude is nothing more                                                                                                                                                                                                                                                                                                                                   Tel No.:

                                                                                                                                                                                                                                                                                                                                                                                                       Travel details (e.g Flight No.)

    than a habit of the mind and key ingredients to successful habit
    and attitude change are education and repetition.                     Summary
                                                                                                                                                   Your travel documen

    Repetition in an enterprise education effort begins with              Finally, communications between employees, those sponsoring
    management. All levels of management must understand the              the corporate initiatives and all levels of management is a
    drivers, which force companies to move at a more rapid and ever-      requirement for success. Changing habits and attitudes requires
    evolving pace. Simply sending people to be trained is no longer       a reinforced understanding of why we are going in this direction.
    good enough. Management must believe in, and drive, the need                                                                                                                                                                                                                                                                   Congratulations to
    for change. Managers must believe in the vision and strategy of       When employees form part of the equation, their support,
    the organisation, be willing leaders and utilise change. They must    enthusiasm, understanding and acceptance of new skills                                                                                                                                                                                                   Tanja Lapersonne, Operational Manager of the
    stress the importance of flexibility and teamwork in achieving        through education and training adds to the overall success of the
    company objectives.                                                   organisation.
                                                                                                                                                                                                                                                                                                                                   Port Elizabeth branch, on completing her diploma
                                                                                                                                                                                                                                                                                                                                   in Management Accounting and Finance. Well
    We hope you enjoyed reading these articles and will bring you more in the very near future!                                                                                TRAVEL

                                                                                                                                                      HRG Connex Travel (formerly trading as BTI Connex Travel). A member of the HRG worldwide network.
                                                                                                                                                                                                                                                                                                                                   done, Tanja!

4                                                                                              DRUMBEAT ISSUE 9 - 2006                          DRUMBEAT ISSUE 9 - 2006                                                                                                                                                                                                                                                                           5

                                                            Bloemfontein sponsors golf day                           Connex PE wins Protea Hotel
                   Branch                                   Price Waterhouse Coopers
                                                            held a golf day to raise
                                                            funds for the disabled.
                                                                                                                                    Weakest Cuzzi Event!
                                                                                                                     Protea Hotel Marine recently held the 'Weakest Cuzzi Event',

                                                            Connex sponsored the                                     based on the television programme, 'The Weakest Link', for the
                                                            very important course, the                               Travel Industry. All the travel agents in Port Elizabeth had
                                                            'waterhole'. Mercia Gerber,                              teams of ten participants and had to answer general
                                                            Customer Relations                                       knowledge questions about the Protea Hotel Group, British
                                                            Executive and New                                        Airways, TIC and Budget products. At the end of each round,
                                                            Business Sales Executive Manager relaxing after a        teams voted to eliminate other teams. Well-known comedian
                                                            hard day's work at the 'waterhole'!                      and 'The Cousin', Barry Hilton, was the quizmaster and master
                                                                                                                                                                                         And the winners are….. Back row (from left to right) Margot
                                                                                                                     of ceremonies for the event. Needless to say, Connex PE won
                                                                                                                                                                                         Benjamin, Tanja Lapersonne, Lizzy Sizani, Barry Hilton, Quizmaster
                                                                                                                     and the girls were thrilled!! Girls rule!! The winners were         and MC. Middle row (from left to right) Camarin van Eyk, Terri Peters,
                                                                                                                     rewarded with a night's accommodation each at a Protea Hotel        Amanda Pruissen, Feroza Ahmed. Front row (from left to right)
    Cape Town's harrowing moments…                           When the police intervened, the protestors came
                                                                                                                     of their choice.                                                    Bulelwa Solo, Bev Zonneveld (Protea Hotels), Melba Gray.
                                                             running back past their windows and again, threw
    It was quite a traumatic experience when marchers        objects and banged on the glass.
    protesting at Parliament got out of control recently,                                                                                                                                                                         The children having fun!
    resulting in extensive damage to office windows          The staff were frantic and, while trapped inside
    and surrounding property.                                with all the chaos around them, were not able to        Bloemfontein Hospice project
                                                             answer phones. Clients across the street in other
                                                                                                                     The Bloemfontein branch recently held a party for the
    Connex Travel, Cape Town, have their offices             buildings continually phoned to see whether or not      children of The St Nicholas' Children's Hospice,
    situated close to Cape Town's parliament buildings       they were all right. Luckily, the staff were            Sunflower House. Sponsored by Pick 'n Pay, the children
    and have seen many marchers passing their                unharmed and everyone, including the two clients,       were treated to a day of fun, laughter and lots of candy!
    building over the past 11 years. However, COSATU's       ended up enjoying a lovely bonding session.             According to Sr Joan Marston from the Hospice, the
    march on 16 May became unruly and quickly got                                                                    children literally ate themselves to sleep.
    out of hand.                                             Since the incident, security bars have been fitted to
                                                             all the windows. These are kept open during the         Raffle tickets were sold and R6,500 was collected. The
    Sharon Nash had two new clients in her office at         day, except, of course, if there is a protest march     funds will be utlised to improve the play areas for the
    around 11h00 and, while having their meeting,            taking place.                                           children at Sunflower House. Clothing was donated to
    became aware of increasing noise levels. Being                                                                   the children, as well as their families. The children had
    used to this occurrence, she thought nothing of the      Below are some of the pictures that were taken on       great fun choosing outfits, especially the Spiderman
    approaching protestors until she noticed the             16 May. They clearly illustrate the destruction         suits!
    receptionist closing the security gates to the           caused by the protestors.
    entrance of the Connex offices. She immediately
    excused herself from the meeting and went to the
    front to see what was happening.                                                                                 Bloemfontein hosts client dinner                                    A new product for our clients
                                                                                                                     In March this year Connex Bloemfontein hosted a small client        Telkom In-house recently introduced a SMS system whereby
    About 5 000 to 6 000 protestors came running past
                                                                                                                                                                                         clients receive a SMS containing all their booking
                                                                                                                     dinner which Kananelo and Kgopotso from Head Office
    the office windows, banging on the glass with bats                                                                                                                                   confirmations. This service is linked to the Galileo system
                                                                                                                     attended. They had a lucky draw for domestic air tickets and
    and throwing bricks at the office windows. The                                                                                                                                       and, an hour before departure, the traveller receives a SMS
                                                                                                                     accommodation and Lynn from Eskom was the lucky winner of
    onslaught was so severe that the windows were                                                                                                                                        wishing him/her a safe trip and, upon return, receives a
                                                                                                                     the prize.                                                          welcome back SMS. Feedback from the clients has been very
    shattered, exposing the office to the chaos which
    ensued outside. The Connex staff witnessed people
    being beaten up and cars destroyed.                                                                                                                                                  Indiran Nair has been activating this system at all Connex
                                                                                                                                                                                         branches and the roll-out should be completed soon.
                                                                                                                                                                                         Branches already up and running are Telkom, Transnet,
                                                                                                                                                                                         Pretoria, Parktown, Standard Bank, Department of
                                    Staff member
                                    Priscilla Moses                                                                                                                                      Education, Eskom Western Cape, Durban, University of
                                    looking through one                                                                                                                                  Natal, Eskom Durban, Pietermaritzburg and Eskom
                                    of the damaged                                                                                                                                       Megawatt Park.
                                    windows                                                                          Lucky prize winner Lynn Dippenaar (Eskom), Kananelo Makhetha,
                                                                                                                     Managing Director HRG Connex Travel, Moses Mahunoyane (Water        “This system is working exceptionally well and is adding
                                                                                                                     Affairs), Kgopotso (Connex HO) and Johannes Louw (Water Affairs).   value for our clients,” says Indiran.

6                                                                            DRUMBEAT ISSUE 9 - 2006                   DRUMBEAT ISSUE 9 - 2006                                                                                                                    7

    Telkom In-house hosts open day                                                                                                                 Our champions of the weekend!
                                                                                                                                                   Marvey and Sajidah emerged the stars of the weekend.
     On 28 July Telkom In-House hosted an open day for travellers,                                                                                 Marvey had a drive that no-one realised she had and did not
     secretaries and suppliers. Suppliers who sponsored food and                                                                                   stand back when faced with a challenge, often also choosing
     drinks included The Don, Protea, Hertz, Imperial, Forever                                                                                     the most difficult route to get to her goal. Sajidah, on the
     Resorts Aventura, City Lodge, Legend Lodges and SAA. A big                                                                                    other hand, was the calm, dependable one, and also proved
     thank you to all the suppliers for contributing to the day and                                                                                a force to be reckoned with. Both ladies displayed leadership
     making it a great success.                                                                                                                    qualities and took responsibility for their teams. They
                                                                                                                                                   showed complete dedication and were rewarded for their
     The secretaries and travellers met all the Connex staff and                                                                                   efforts with specially packed red wine from the Thula Meetse
     any queries were immediately addressed and discussed. The                                                                                     team.
     suppliers had the opportunity to promote their products
     whilst assisting clients with their concerns. A competition                                                                                   The A Team won the quad bike challenge, which was great
     was launched in which participants had to complete a survey                                                                                   fun, although physically challenging. Marvey was largely
                                                                                                                                                                                                                                From left to rig
     providing Connex with feedback on the service they had                                                                                        responsible for the team also winning the 'potjie-kos'                                        ht: Dumisile,
                                                                                                                                                                                                                                Sajidah, Marve                 Dimakatso, W
                                                                                                                                                                                                                                                y, Cindy, Sant              ilhelmina, Nok
     received. The feedback has been very positive and Kobus and                                                                                   competition. This brave girl proved to be the ultimate                                                     ie, Pieter.                  othula, Mandl
     Santie are currently busy with evaluations. Telkom marketing                                                                                  champion by refusing to lose the challenge. Marvey showed
     is also busy with a survey within Telkom on Connex' service      Back row: Ferdi (The Don), Shiralee (SAA), Sandy (Protea Capital), Lurene    her daring, or rather, fearless, side by climbing almost two
     delivery.                                                        (Protea Head Office), Leannah (Protea), Shawn (Legend Lodges), Fezi          metres to find the clue which enabled them to attain
                                                                      (Hertz). Front row: Donyo (BA Comair), Juliette (The Don), Veronica          ultimate victory.
     The open day was a huge success and everyone enjoyed             (Protea). Kneeling in front: Craig (Imperial).
     meeting the 'face on the other side of the telephone'.                                                                                        All in all – a weekend no-one will forget soon!

    Telkom In-house team building fun!
     Thula who?
     The Telkom in-house branch recently held a teambuilding
     session at a venue that can only be described as peaceful and
     tranquil. It was also a venue where staff provided service
     equal to that of a five-star hotel!                                                                                                                                                                                                                                      Sajidah Hoosei
                                                                                                                                                                                                                                                       pion of    the weekend
                                                                                                                                                                                                                                           Another cham
     Thula Meetse – meaning 'still water' – nestled in
     Naboomspruit, where staff members, John, Leenah and Urie,
     under the capable leadership of Bob and Garth (co-owners of
     the lodge), pampered us until we felt like never returning
     home, was the chosen venue. The service was superb and                                                                                                                                                       a, overall
                                                                                                                                                                                                         r and Dim
                                                                                                                                                                                        y, Sajidah, Piete
     the staff was so proud of what they did that it filtered down                                                                                                             ht): Cind
                                                                                                                                                                    left to rig
                                                                                                                                                          am (from
     into everything – we were treated like royalty. Even the                                                                                     The B Te           kend.
                                                                                                                                                            f the wee
     water tasted sweet!                                              The A-Team (fr                                                              winners o
                                                                                    om left to rig
                                                                      Mandla Kabind                ht) Dumisile Sh
                                                                                   e, Nokuthula Sk                 ezi, Marvey Ve
                                                                                                  onde and Badani                ldskoen,
     Activities included quad biking, treasure hunting, mountain                                                  le Msimanga.
     climbing and putt-putt. Marvey was the 'braveheart' of team
     Number One as she climbed to the peak of the mountain to
     claim the meat for the evening's 'potjie'. Team Number One
     worked well together and managed to claim victory at the
     end of a very adventurous weekend. Even though they were
     one person short, their team spirit was not affected and they                                                                                                                                                             Thula Mee
                                                                                                                                                                                                                                         tse Staff
     won the day's competition.                                                                                                                                                                                                member, G            (from left
                                                                                                                                                                                                                                         arth: co-o             to right)
                                                                                                                                                                                                                                                   wner, Leen              Bob: co-o
                                                                                                                                                                                                                               member.                         ah: operat            wner, Joh
                                                                                                                                                                                                                                                                          ions manag           n: staff
                                                                                                                                                                                                                                                                                     er and Uri
                                                                                                                                                                                                                                                                                               e: staff

8                                                                                            DRUMBEAT ISSUE 9 - 2006                                 DRUMBEAT ISSUE 9 - 2006

          HRG Connex Travel People                                                                                                        HRG Connex
                                                                                                                                          Travel Star Column
                                                                                                                                                                                                            Shalom Roberts also thanked Radiyah Smit for the excellent
                                                                                                                                                                                                            service and said it was a pleasure to work with Radiyah.

                                                                                                                                                                                                            Carol-Ann Matseba could not emphasise enough how pleased
                                                                                                                                                                                                            they were with Lulama Njenje's constant turnaround time,
     Welcome to the world little Connex babies                           • Tania Daniels, Junior Consultant                                                                                                 despite all the pressure from ROE Western Region.
                                                                                                                                          Dedicated to those who are constantly
                                                                         • Radiyah Smit, Senior Consultant
                                                                                                                                          travelling that extra mile.                                       Professor Geoff Erwin called Anne Marais a star!
     Century City                                                        • Fatima Smit, Receptionist
     • Shamiema Abdullah gave birth to her first born, a beautiful                                                                        They were all praised by their clients for the consistently       Devi Reddy was praised by Sheralene van der Westhuizen for
       little girl named Iman, in July                                                                                                    excellent service that they deliver. Well done team, we           Devi's staff's friendly and knowledgeable service, and also
     Pretoria                                                                                                                             enjoy reading about your excellent work.                          commended their performance and commitment to accuracy
     • Bernice gave birth to a baby boy weighing 3.6kg in March                                                                                                                                             and professionalism.
                                                                                                                                          Poppie Mabuse from Bonitas Medical Fund thanked Mandy
     Bloemfontein                                                                                                                         Thomas and Julie Rowell from Parktown for their excellent         Telkom was full of praise for Camarin van Eyk at the PE branch
     • Delphine Campbell gave birth to Timica on 14 August. The                                                                           service, praising the sms system which is really proving useful   and the compliments were literally flying in:
       little one weighed 3.6kg.                                                                                                          to them.
                                                                         Denver Bezuidenhout       Monray April          Gerty Taljaard                                                                     Len Strydom, Facility Manager at Telkom East London thanked
                                                                                                                                          Ronelle Adant from Tretin Care (Pty) Ltd wrote to Mandy           Camarin for the highly professional manner in which she
     Congrats to the newly weds                                                                                                           Thomas and Kananelo Makhetha praising Julie Rowell for            arranged the flight times and dates for him.
                                                                                                                                          being professional, very prompt and always going the extra
     Century City                                                                                                                                                                                           Michelle Nicholls thanked Camarin and commented that she is
                                                                                                                                          mile for them.
     • Adele Coetzee and Andrew Neill tied the                                                                                                                                                              an 'absolute star'!
       knot in April 2006.                                                                                                                Shivani Rajah from Plessy (Pty) Ltd showed her appreciation
                                                                                                                                          saying customers are often quick to critisise, but slow to        Meera Soma from Telkom Commodity Services South was so
     Bloemfontein                                  A radiant Adele and
                                                      hubby Andrew                                                                        compliment. She praised Julie Rowell and Mavis Gumede             pleased with the service received from Camarin that she made a
     • Emma Janse van Rensburg married Andre
                                                                                                                                          for their prompt service, even at short notice.                   lovely card, which she emailed to her, expressing her thanks! (see
       Nel in March 2006.                                                     Tania Daniels        Radiyah Smit          Fatima Smit
                                                                                                                                                                                                            page 2)
                                                                                                                                          Mavis was called a star by Sharon Victor from Eskom and also
     Congratulations on your                                                                                                              thanked for her assistance at short notice.                       Leonard Strydom thanked Camarin for her 'highly professional
     new appointments                                                    • Lizelle Mouton, Senior Consultant
                                                                                                                                          Veronica Mokoena was called a star by Nthabiseng Sebogo
     Bloemfontein                                                                                                                         from Amabubesi Investments (Pty) Ltd for the great service        Charmaine thanked Camarin for, yet again, being such a star.
     • Emma Nel, Credit Controller, was                                  Port Elizabeth                                                   she provided them when handling Mr Ntsaluba's bookings.
                                                                                                                                                                                                            Heinrich Ferreira praised Camarin for her excellent customer-
       appointed permanently in June              Newlyweds, Emma        • Carmen Roberts, Assistant Admin Clerk
                                                    and Andre Nel                                                                         Lize Felix from Century City was thanked by Shalom Roberts        focussed service and said her friendliness and helpfulness shows
     • Mercia Gerber, Senior Travel Consultant                                                                                                                                                              that she is always willing to assist where possible, and that it was
                                                                         Telkom In-House                                                  at Telkom for 'being an angel'.
       changed profile effective 1 June to                                                                                                                                                                  such a pleasure to deal with her.
       Customer Relations Executive and New Sales Business               • Dumisile Shezi, Receptionist
                                                                                                                                          Nazeem at Telkom also praised Lize for the excellent service in
       Manager                                                                                                                            securing flight bookings and arranging for accommodation          Jose Miles, Ops Manager at Telkom Southern Region, praised
                                                                         Welcome new contract staff                                       at such short notice.                                             Melba Gray and Camarin van Eck for their excellent service,
     Telkom In-House
                                                                                                                                                                                                            saying both were very professional and that it was a pleasure
     • Mandla Kabinde, promoted to Intermediate Consultant and           Telkom In-House                                                  Shamiema Abdullah was thanked for her hard work by Erna           dealing with them.
       already assisting with point to point international bookings.     • Sindiswe Mngwadi, assisting in the admin department            Rademan at Telkom.
       Well done Mandla and keep up the good work!                                                                                                                                                          Arthur Wilmore reckons Telkom is so happy with the service they
                                                                         Bon Voyage                                                       James Collocott at NPA also thanked Shamiema for the              receive from Camarin that they may soon change the name to
     Welcome new staff                                                                                                                    excellent service he always receives from her.                    “The Village of Happiness”.
                                                                         •   Dineo Motsepe
                                                                         •   Salome Geldenhuys                                            Alwie from Eskom thanked Amiena from Eskom In-house for           Melba Gray from the Port Elizabeth branch was thanked for her
     Head Office
                                                                         •   Maccoleen Landsberg                                          always being helpful, regardless of the pressure. He cannot       brilliant service and for the way in which she went about solving
     • Eugene Venter, National Sales and Marketing Manager
                                                                         •   Deshini Ramabaran                                            believe how she manages to always stay calm, despite all the      a problem for Gary Lambert from Telkom SA Centre for Learning.
     • Zolishwa Tshetshe, Human Resources Manager
                                                                                                                                          pressure!                                                         “Melba 'blew me away' with the way she doggedly stayed 'on the
     Read more about Eugene and Zolishwa on page 3 under                                                                                                                                                    case' until the problem was solved”.
     “A warm Connex welcome”.                                                                                                             Lynn Davis at Century City was thanked for the superb
                                                                                                                                          service rendered to Lee-Ann Alfred at SA Port Ops.                Mr Toni thanked Melba for her assistance.
     Century City                                                                                    Connex's Little People               Sharyn Mangaroo praised Illana Josman from Century City           Melba was complimented by Valdama Greef.
     • Denver Bezuidenhout, Trainee Junior Consultant
                                                                                                     Little bundle of joy Timica          for her excellent efforts in bringing the Hertz account up to
     • Monray April, New Business Sales Executive                                                                                                                                                           Mathule sent an e-mail expressing his gratitude for a wonderful
                                                                                                     Campbell, born on 14 August to       scratch!
     • Gerty Taljaard, Customer Relations Executive                                                                                                                                                         business relationship with the team from PE.
                                                                                                     proud parents Delphine and           Morne Josephs thanked Adele Coetzee for all her efforts
                                                                                                     Marks Campbell.                      with his visa application.                                        Rhoda Kahaar received a huge bouquet of flowers from Carle
                                                                                                                                                                                                            Ritter Erasmus at Nelson Mandela Bay Municipality to thank her
                                                                                                                                                                                                            for all her efforts.
                                                                                                                                                                                                                                                  Continued overleaf

10                                                                                             DRUMBEAT ISSUE 9 - 2006                      DRUMBEAT ISSUE 9 - 2006                                                                                                                11

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