Hester Kingsley-Wilkins at SA Port Operation in East London sent Lorraine Schreiber from Spoornet sent an email to Pravi Singh
a letter praising Rhoda's professional manner, willingness to complimenting Ridwana on the way she handles her
take cell phone calls after hours and said that it was a pleasure bookings. Always friendly and willing to help, it is a pleasure
to work with her. to work with her.
Jackie from the National Ports Authority sent through a Lindo Dansoh from SA Port Operations thanked Damiao
message thanking Rhoda for her excellent service. Magaia for superb service levels!
Santie Visagie's Telkom In-house branch also received their fair Nomsa Tshingila expressed her praise to Damiao for prompt November 2006
share of compliments… and professional service.
Mandla Kabinde was again top of the list…. Heindrich Wessels Damiao was also thanked by Satha Pillay from Corporate IT
thanked Mandla for his help. Strategy for excellent service.
Yvonne Oosthuizen thanked Mandla for his 'quick' assistance. Sunitha Reddy from SA Port Operations was very impressed From the desk of the MD
with the professional, efficient service she received from
Asmerelda Wangra expressed her sincere gratitude to Mandla Kananelo Makhetha, Managing Director HRG Connex Travel
Damiao and Ridwana.
for his outstanding service, excellent customer service and
New beginnings… Going further together!
always being friendly and focused. Runaaz Dawood can be very proud of her team. She received
a letter of thanks from Masechaba Mokganya at TFMC,
Collette Macfarlane was thanked by regional manager Arthur praising Runaaz and her staff, but specifically mentioning Apart from the fact that the 1st of September was officially Spring To recap on recent events,
Willmore, who expressed his appreciation for the excellent Laila Omar, for being a 'blessing' to them and going the extra Day, it was also the day of new beginnings for Connex Travel. Business Travel International's (BTI) main
catering arrangements she made on behalf of the operational mile, being professional, helpful and patient in an shareholders decided to split this year, resulting in the Hogg
management team. environment that must be very stressful. As you are all by now aware, we announced our new branding,
Robinson Group pursuing its own, independent strategy.
Aileen Dunn praised Dimakatso Mkuzangwe for the excellent effective 1 September 2006. As previously stated, who you partner
Alison Visagie thanked June Blevins for all her assistance.
support and assistance, despite extreme pressure from the with can be the making or breaking of your trip. In business, as in The Hogg Robinson Group owns companies under the Business
client's side and making their lives so much easier. Maryna Steenkamp from Metair thanked June for always life, this also holds true. That is why we decided to partner with an Travel International (BTI) brand in over 20 key markets. In addition,
being helpful and professional, stating that people do not get internationally renowned name in business travel – HRG. But why the Group's network extends to a further 90 countries of strategic
Tshepiso Molefe from Telkom thanked Pieter Liebenberg, proper service in this country anymore, making this a much
Sajidah Hoosain and Santie Visagie for their excellent service. did we join them? importance.
Santie Visagie received a letter from Karlien de la Rosa at Telkom Connex Travel started out as a division of the parastatal Transnet. The Besides access to these markets and as part of HRG, Connex Travel
Ganeshree Naidoo was thanked by Antionette Prinsloo from
to compliment her on the service they received from Sajidah move away from Transnet opened the door to a wide range of will acquire state-of-the-art technology, a single contact point for
Protekon for their fast and efficient help at short notice.
Hoosain. Always friendly, it is a pleasure dealing with her. possibilities and growth opportunities. In so doing, Connex Travel all international dealings, international support for all our clients,
Louise Harmse from Matimba Power Station praised Lerato became one of the top ten independent travel companies in South and more accounts through an agreement with Rennies Travel,
Tshepiso Molefe from Telkom thanked Santie and her team for Seloane for her professional service and quick response time.
their 120% service, calling it 'out of this world'! They provided Africa. Connex Travel has, as a result, been a model of both successful who also form part of the HRG network.
urgent assistance to a delegation of almost 40 employees who Deena Harvey from Standard Bank sent a letter to Vanessa privatisation and transformation.
Hogg Robinson is a corporate services company specialising in the
were going to the DRC. A call was placed at 6am and everything Pierce stating their appreciation of Sinish Kuni for going the
The transformation status Connex Travel had enjoyed over the years, business travel market. This is a perfect fit for Connex Travel as we
was arranged, with documents delivered to the client's hotel, by extra mile.
9am! and still enjoys, has played a strategic role in its extensive growth. It share this focus and have an aligned vision. We are excited by the
Refilwe was praised by Kubashini Moodley at Standard Bank allowed us to become a local leader in business travel, not only as a new prospects awaiting us and our clients and know that, with
Santie Visagie would like to thank all her staff at Telkom In- for going the extra mile, saying that he hoped all staff were as result of our transformation status, but also due to our outstanding HRG, we will be 'Going Further Together'.
House for their continued support and commitment: “I walked friendly as Refilwe. Eds note – I guess they have not seen the
service levels and the application of sound business practices.
into this branch and you have helped me turn things around. I Travel Star Column!! I look forward to your continued support.
cannot commend you enough for all your dedication and The time has now come for further growth and to focus some of our
perseverance and for making this such an exceptional team”. Emma Nel from our Bloemfontein branch thanked Samantha
Holt at Head Office for always giving quick responses to attention internationally. Becoming part of the HRG brand, together
Santie is especially proud of the way the office ran 'like a well-
queries. with its worldwide network of international partners, will allow us to
oiled machine' while she was recently away on site inspections.
do just that.
Pravi Singh praised Marianne Russell for being thanked by Inby Naidoo from the Varsity branch was thanked for a
Duncan Hay from the University of Natal for her exemplary perfectly planned and trouble free flight plan to China by
service in support of the African Leadership Seminar. Nisha Singh.
Ridwana Suleman and Nadia Mahomed from Durban were Eds. Note – In the previous edition of Drumbeat we
started the year with the longest-ever Star column since
praised by S. Naidu from Spoornet for being excellent
consultants with a professional and efficient manner. the inception of Drumbeat. We are proud to see that this We need you! To contribute to Drumbeat!
was only the start of things to come and that this column Have any exciting new developments at your branch? Interesting stories you
has grown in leaps and bounds! Well done team! would like to share with everyone?
We would like to hear from you. Please send your contributions to:
The Editor, Drumbeat, P O Box 786083, Sandton, 2146 or email: Annith@mnapr.co.za
12 DRUMBEAT ISSUE 9 - 2006 DRUMBEAT ISSUE 9 - 2006 1
Connex Brand promise competition Financial Update A warm Connex
In July this year I requested our staff members to submit their Connex Travel Eugene Venter
suggestions for a proposed Connex by-line for use in future ads Bold, Experienced, Effective! Over the past few weeks, Kananelo Makhetha and Stephan National Sales and Marketing
and communications. This is aimed at coinciding with our new van Staden visited our branches and conducted road shows Manager
positioning statement and should be in line with our identified Connex Travel – Be Dazzled! on our provident fund and employee share option scheme.
service attributes, namely: The following issues were addressed: Twice runner of the Comrades
Connex Travel – Exceeding Expectations Marathon, Eugene Venter has proved
• Quality travel services Provident Fund that starting a race is just as important as completing it.
• Understanding of needs – Your 24/7 No Quibble Travel Agent As Telkom's Manager responsible for Contract and SLA
The current fund was discussed and the new fund introduced
– Your 24/7 Professionals in Travel Management (Outsourced Entities), a role he occupied for
• Reliable and dependable to all staff members. It is imperative to note that only the
– Your 24/7 SOS Travel Agent nearly 21 years, Eugene now relishes the new challenge of
rules have changed and that the advantages of the retirement
• Pleasant and easy to work with communicating HRG guidelines and customising the whole
packages have been re-addressed. The reasons for the
Your Leading BEE Travel Partner Delivering quality service at all experience for South Africa.
• BEE leader changes were also highlighted. For instance, the current fund
does not distribute benefits equally due to a member's marital Having had previous contact with Connex, a Telkom client,
Staff from all our branches got their 'creative juices flowing' and
status and dependants, and was not feasible. he jumped at the opportunity to become part of the team
we were pleasantly surprised by some of your suggestions! Connex Travel – Your first class ticket to business
The new fund offers staff a wider choice regarding their on 1 August 2006 as he always found the Connex staff to be
The winning statement was 'Going further together'. Connex Travel – When you're going for business, get there first investment portfolios, thus covering the needs of different friendly and efficient.
Congratulations, and thank you once again to everyone for your class people. The new funeral benefits have increased and an Looking forward to the challenge, Eugene's future vision is
enthusiasm and commitment. We were not aware that we had optional education benefit has been added to the package.
Connex Travel – Service delivery that ensures your business to align the focus of the sales team with the company's
such talent right on our own doorstep! strategy and to exceed the expectations of other teams in a
happens Staff members are invited to view the full presentation
document on the Intranet. Log in under 'Documents' and click way that everyone will support.
Here are some of the submissions we received: Connex Travel – Managing your travel so you can do business
on the link 'Provident Fund'. Living in Pretoria and married to Marietjie for almost fifteen
New contributions to the fund have been deducted from the years, this Uitenhage-born man is not just content with
Connex Travel – Corporate Travel and Service Excellence “We Fly Smarter” completing the Comrades Marathon twice. He is also a
guaranteed October 2006 salaries, although the new rules were registered
“We make the Difference” in September 2006 already. As mentioned at each spinning instructor, plays squash, enjoys road running and
Connex Travel – Where we understand that Customer Service presentation on the road show, the change did not affect cycling on a tandem with the 'apple of his eye', his twelve-
“Making the difference” year old daughter, Chanté.
and Financial Prudence are key to meeting our clients needs. staff's net salaries and therefore only structural changes were
“The Unique Approach” noticed on the October 2006 payslips.
Connex Travel – Service Excellence guaranteed, Waya Waya!!! Staff members who have any further queries may direct these
Turning your dreams into rich experiences Human Resources Manager,
to Alec Levy's office on:
Connex Travel – Service Excellence guaranteed, hoya hoile!!! Head Office
It's a small world-find the best connexion Telephone: (011) 381 - 5983/4 or email firstname.lastname@example.org
Meet the new Human Resources
Alternatively, you may contact Zolie (human resources Manager at Head Office!
Read more about the compliments our staff received in our Travel Star column on pages 11 & 12 manager) at head office, or Stephan (chief financial officer),
who will facilitate your query. Zoliswa Tshetshe, previously with
Rennies Travel as an Employee
Please be on the look-out for a Question and Answer Relations Manager and, prior to that,
section on the Intranet. This will cover the questions the Legal Aid Board and the CCMA as a Commissioner,
asked most frequently during the road shows.
People just say the funniest things... Connex's Little People brings with her a post graduate Labour Relations
Management qualification. She is also studying towards an
MBA degree and is full of enthusiasm and passion about the
Proud parents Shamiema Abdullah Employee Share Option Plan (ESOP)
new challenges facing her.
and husband Moorad Dalvie with
The employee share option plan (ESOP) has been re-launched
Zoliswa feels strongly that HR is not a department that
their little treasure Iman, born in and trustees have authorised the allocation of share options
operates independently of the business, but rather plays an
July. to staff. Not all staff members who received share options
integrative role as a business partner. As she firmly states: “It
previously were given share options again, but this will be
is not just people that are the most valuable asset to the
addressed in future as the scheme will remain active. Trustees
business – it is the 'right' people.”
will review the scheme on an annual basis.
h Every staff member will, in future, be allowed to participate in
the scheme, irrespective of whether or not they had previously
She is a single mom to a nine-year old son and spends her
quiet time – if she can find any – relaxing with a good book
or sitting quietly admiring nature and appreciating all the
lovely things around her. In addition, a shopping spree,
October of every year, will be the only month when ESOP almost always, provides the necessary distraction from the
matters get dealt with, due to the administration involved daily hustle and bustle of city life!
with a typical share option scheme.
Born in Port Elizabeth she moved to Gauteng in 2003 and
Please be on the look-out for a Question and Answer her family still lives in PE. When the rare opportunity
section on the Intranet. This will cover the questions presents itself, she goes back down to sunny PE for a bit of
asked most frequently during the roadshows. home-style 'R & R' where she indulges in the best queen
prawns at the beachfront.
2 DRUMBEAT ISSUE 9 - 2006 DRUMBEAT ISSUE 9 - 2006 3
Bits & Bytes THE NOTICEBOARD
Forming new habits and attitudes Organisations and managers must begin to pay attention to Our new look marketing material
change management and its connection to employee and If you are not already using the new stationery and are wondering what it is all about, take a look at what is in store for you!
by Dennis Msimango company success. Large sums of money are being spent on Business cards have been printed and the new stationery templates loaded onto the intranet. Should you have any hassles
technology, but the real backbone of the organisation, its people downloading any of the new templates, please contact the IT department at head office, who will assist you.
We have in the past few issues of Drumbeat brought you must be considered as part of the equation. This is especially true
some interesting observations by Dennis covering Why of more mature companies that have thousands of employees
Managing Change is Critical and why Old Habits are Hard and whose business processes have remained relatively constant HRG Connex Travel
to Break. In conclusion, we bring you the reasoning behind over the years. Embedded in these organisations are many
HRG Connex Travel
forming new habits and attitudes… 'pockets' of small kingdoms, with people holding onto
established processes and not wanting to give up their so-called TRAVEL
First of all, those with the responsibility to educate a workforce 'power'. Managing Director HRG Connex Travel (formerly trading as BTI Connex
Travel). A member of the HRG worldwide network.
must look to themselves and ask if they need to change. They
must look at the vision and strategy of the organisation they Driving change in these types of organisations is a long and
represent and make certain that they agree with the direction painful process, but it must be done for the sake of company
being proposed. If you cannot support the goals of the success. Business units and their managers will need to adjust
organisation, how can you logically assist people in changing to how they implement their processes and how they share HRG Connex Travel
new methods and skills? As an example, back in the 1970s, a information. The rule of thumb is that technology makes up 10
public utility company decided to embark on an aggressive percent of a business, whilst business processes, staff and culture
nuclear power plant building programme. There were many make up 90 percent. Does it not: make sense to invest in people
within the organisation who did not understand nuclear power or and help them succeed? Small businesses know this to be true as
whose convictions led them to believe that nuclear power was not in small businesses there can be no silo mentality. The key to TRAVEL
safe and therefore not an efficient means of producing electricity. success is people involvement. Small businesses rely on the HRG Connex Travel (formerly trading as BTI Connex Travel). A member of the HRG worldwide network.
This led to great personal conflict and affected their decision- flexibility, dedication and willingness of their employees to adapt
making processes, not to mention their stress levels. Some of to change quickly in order to be successful. Larger businesses
these individuals eventually resigned and moved on to other require that same attitude from management and employees.
opportunities where they were more comfortable. Others chose
to learn more about the nuclear industry's strengths and There are several methods to help drive change and aid the TRAVEL
weaknesses, and came to the decision to support the initiative. education efforts of an organisation:
They changed their attitudes and habits.
• Clearly defined goals TRAVEL
• Strong, timely communications
Changing old habits and attitudes is not easy, and we can better • Creation of specific action plans
understand the effort required to do so by considering the effort • Tracking action plan progress HRG Connex Travel (formerly trading as BTI Connex Travel). A member of the HRG worldwide network.
needed to change a physical habit (e.g. smoking). Changing an • Accountability
attitude is more difficult. However, an attitude is nothing more Tel No.:
Travel details (e.g Flight No.)
than a habit of the mind and key ingredients to successful habit
and attitude change are education and repetition. Summary
Your travel documen
Repetition in an enterprise education effort begins with Finally, communications between employees, those sponsoring
management. All levels of management must understand the the corporate initiatives and all levels of management is a
drivers, which force companies to move at a more rapid and ever- requirement for success. Changing habits and attitudes requires
evolving pace. Simply sending people to be trained is no longer a reinforced understanding of why we are going in this direction.
good enough. Management must believe in, and drive, the need Congratulations to
for change. Managers must believe in the vision and strategy of When employees form part of the equation, their support,
the organisation, be willing leaders and utilise change. They must enthusiasm, understanding and acceptance of new skills Tanja Lapersonne, Operational Manager of the
stress the importance of flexibility and teamwork in achieving through education and training adds to the overall success of the
company objectives. organisation.
Port Elizabeth branch, on completing her diploma
in Management Accounting and Finance. Well
We hope you enjoyed reading these articles and will bring you more in the very near future! TRAVEL
HRG Connex Travel (formerly trading as BTI Connex Travel). A member of the HRG worldwide network.
4 DRUMBEAT ISSUE 9 - 2006 DRUMBEAT ISSUE 9 - 2006 5
Bloemfontein sponsors golf day Connex PE wins Protea Hotel
Branch Price Waterhouse Coopers
held a golf day to raise
funds for the disabled.
Weakest Cuzzi Event!
Protea Hotel Marine recently held the 'Weakest Cuzzi Event',
Connex sponsored the based on the television programme, 'The Weakest Link', for the
very important course, the Travel Industry. All the travel agents in Port Elizabeth had
'waterhole'. Mercia Gerber, teams of ten participants and had to answer general
Customer Relations knowledge questions about the Protea Hotel Group, British
Executive and New Airways, TIC and Budget products. At the end of each round,
Business Sales Executive Manager relaxing after a teams voted to eliminate other teams. Well-known comedian
hard day's work at the 'waterhole'! and 'The Cousin', Barry Hilton, was the quizmaster and master
And the winners are….. Back row (from left to right) Margot
of ceremonies for the event. Needless to say, Connex PE won
Benjamin, Tanja Lapersonne, Lizzy Sizani, Barry Hilton, Quizmaster
and the girls were thrilled!! Girls rule!! The winners were and MC. Middle row (from left to right) Camarin van Eyk, Terri Peters,
rewarded with a night's accommodation each at a Protea Hotel Amanda Pruissen, Feroza Ahmed. Front row (from left to right)
Cape Town's harrowing moments… When the police intervened, the protestors came
of their choice. Bulelwa Solo, Bev Zonneveld (Protea Hotels), Melba Gray.
running back past their windows and again, threw
It was quite a traumatic experience when marchers objects and banged on the glass.
protesting at Parliament got out of control recently, The children having fun!
resulting in extensive damage to office windows The staff were frantic and, while trapped inside
and surrounding property. with all the chaos around them, were not able to Bloemfontein Hospice project
answer phones. Clients across the street in other
The Bloemfontein branch recently held a party for the
Connex Travel, Cape Town, have their offices buildings continually phoned to see whether or not children of The St Nicholas' Children's Hospice,
situated close to Cape Town's parliament buildings they were all right. Luckily, the staff were Sunflower House. Sponsored by Pick 'n Pay, the children
and have seen many marchers passing their unharmed and everyone, including the two clients, were treated to a day of fun, laughter and lots of candy!
building over the past 11 years. However, COSATU's ended up enjoying a lovely bonding session. According to Sr Joan Marston from the Hospice, the
march on 16 May became unruly and quickly got children literally ate themselves to sleep.
out of hand. Since the incident, security bars have been fitted to
all the windows. These are kept open during the Raffle tickets were sold and R6,500 was collected. The
Sharon Nash had two new clients in her office at day, except, of course, if there is a protest march funds will be utlised to improve the play areas for the
around 11h00 and, while having their meeting, taking place. children at Sunflower House. Clothing was donated to
became aware of increasing noise levels. Being the children, as well as their families. The children had
used to this occurrence, she thought nothing of the Below are some of the pictures that were taken on great fun choosing outfits, especially the Spiderman
approaching protestors until she noticed the 16 May. They clearly illustrate the destruction suits!
receptionist closing the security gates to the caused by the protestors.
entrance of the Connex offices. She immediately
excused herself from the meeting and went to the
front to see what was happening. Bloemfontein hosts client dinner A new product for our clients
In March this year Connex Bloemfontein hosted a small client Telkom In-house recently introduced a SMS system whereby
About 5 000 to 6 000 protestors came running past
clients receive a SMS containing all their booking
dinner which Kananelo and Kgopotso from Head Office
the office windows, banging on the glass with bats confirmations. This service is linked to the Galileo system
attended. They had a lucky draw for domestic air tickets and
and throwing bricks at the office windows. The and, an hour before departure, the traveller receives a SMS
accommodation and Lynn from Eskom was the lucky winner of
onslaught was so severe that the windows were wishing him/her a safe trip and, upon return, receives a
the prize. welcome back SMS. Feedback from the clients has been very
shattered, exposing the office to the chaos which
ensued outside. The Connex staff witnessed people
being beaten up and cars destroyed. Indiran Nair has been activating this system at all Connex
branches and the roll-out should be completed soon.
Branches already up and running are Telkom, Transnet,
Pretoria, Parktown, Standard Bank, Department of
Priscilla Moses Education, Eskom Western Cape, Durban, University of
looking through one Natal, Eskom Durban, Pietermaritzburg and Eskom
of the damaged Megawatt Park.
windows Lucky prize winner Lynn Dippenaar (Eskom), Kananelo Makhetha,
Managing Director HRG Connex Travel, Moses Mahunoyane (Water “This system is working exceptionally well and is adding
Affairs), Kgopotso (Connex HO) and Johannes Louw (Water Affairs). value for our clients,” says Indiran.
6 DRUMBEAT ISSUE 9 - 2006 DRUMBEAT ISSUE 9 - 2006 7
Telkom In-house hosts open day Our champions of the weekend!
Marvey and Sajidah emerged the stars of the weekend.
On 28 July Telkom In-House hosted an open day for travellers, Marvey had a drive that no-one realised she had and did not
secretaries and suppliers. Suppliers who sponsored food and stand back when faced with a challenge, often also choosing
drinks included The Don, Protea, Hertz, Imperial, Forever the most difficult route to get to her goal. Sajidah, on the
Resorts Aventura, City Lodge, Legend Lodges and SAA. A big other hand, was the calm, dependable one, and also proved
thank you to all the suppliers for contributing to the day and a force to be reckoned with. Both ladies displayed leadership
making it a great success. qualities and took responsibility for their teams. They
showed complete dedication and were rewarded for their
The secretaries and travellers met all the Connex staff and efforts with specially packed red wine from the Thula Meetse
any queries were immediately addressed and discussed. The team.
suppliers had the opportunity to promote their products
whilst assisting clients with their concerns. A competition The A Team won the quad bike challenge, which was great
was launched in which participants had to complete a survey fun, although physically challenging. Marvey was largely
From left to rig
providing Connex with feedback on the service they had responsible for the team also winning the 'potjie-kos' ht: Dumisile,
Sajidah, Marve Dimakatso, W
y, Cindy, Sant ilhelmina, Nok
received. The feedback has been very positive and Kobus and competition. This brave girl proved to be the ultimate ie, Pieter. othula, Mandl
Santie are currently busy with evaluations. Telkom marketing champion by refusing to lose the challenge. Marvey showed
is also busy with a survey within Telkom on Connex' service Back row: Ferdi (The Don), Shiralee (SAA), Sandy (Protea Capital), Lurene her daring, or rather, fearless, side by climbing almost two
delivery. (Protea Head Office), Leannah (Protea), Shawn (Legend Lodges), Fezi metres to find the clue which enabled them to attain
(Hertz). Front row: Donyo (BA Comair), Juliette (The Don), Veronica ultimate victory.
The open day was a huge success and everyone enjoyed (Protea). Kneeling in front: Craig (Imperial).
meeting the 'face on the other side of the telephone'. All in all – a weekend no-one will forget soon!
Telkom In-house team building fun!
The Telkom in-house branch recently held a teambuilding
session at a venue that can only be described as peaceful and
tranquil. It was also a venue where staff provided service
equal to that of a five-star hotel! Sajidah Hoosei
pion of the weekend
Thula Meetse – meaning 'still water' – nestled in
Naboomspruit, where staff members, John, Leenah and Urie,
under the capable leadership of Bob and Garth (co-owners of
the lodge), pampered us until we felt like never returning
home, was the chosen venue. The service was superb and a, overall
r and Dim
y, Sajidah, Piete
the staff was so proud of what they did that it filtered down ht): Cind
left to rig
into everything – we were treated like royalty. Even the The B Te kend.
f the wee
water tasted sweet! The A-Team (fr winners o
om left to rig
Mandla Kabind ht) Dumisile Sh
e, Nokuthula Sk ezi, Marvey Ve
onde and Badani ldskoen,
Activities included quad biking, treasure hunting, mountain le Msimanga.
climbing and putt-putt. Marvey was the 'braveheart' of team
Number One as she climbed to the peak of the mountain to
claim the meat for the evening's 'potjie'. Team Number One
worked well together and managed to claim victory at the
end of a very adventurous weekend. Even though they were
one person short, their team spirit was not affected and they Thula Mee
won the day's competition. member, G (from left
arth: co-o to right)
wner, Leen Bob: co-o
member. ah: operat wner, Joh
ions manag n: staff
er and Uri
8 DRUMBEAT ISSUE 9 - 2006 DRUMBEAT ISSUE 9 - 2006
HRG Connex Travel People HRG Connex
Travel Star Column
Shalom Roberts also thanked Radiyah Smit for the excellent
service and said it was a pleasure to work with Radiyah.
Carol-Ann Matseba could not emphasise enough how pleased
they were with Lulama Njenje's constant turnaround time,
Welcome to the world little Connex babies • Tania Daniels, Junior Consultant despite all the pressure from ROE Western Region.
Dedicated to those who are constantly
• Radiyah Smit, Senior Consultant
travelling that extra mile. Professor Geoff Erwin called Anne Marais a star!
Century City • Fatima Smit, Receptionist
• Shamiema Abdullah gave birth to her first born, a beautiful They were all praised by their clients for the consistently Devi Reddy was praised by Sheralene van der Westhuizen for
little girl named Iman, in July excellent service that they deliver. Well done team, we Devi's staff's friendly and knowledgeable service, and also
Pretoria enjoy reading about your excellent work. commended their performance and commitment to accuracy
• Bernice gave birth to a baby boy weighing 3.6kg in March and professionalism.
Poppie Mabuse from Bonitas Medical Fund thanked Mandy
Bloemfontein Thomas and Julie Rowell from Parktown for their excellent Telkom was full of praise for Camarin van Eyk at the PE branch
• Delphine Campbell gave birth to Timica on 14 August. The service, praising the sms system which is really proving useful and the compliments were literally flying in:
little one weighed 3.6kg. to them.
Denver Bezuidenhout Monray April Gerty Taljaard Len Strydom, Facility Manager at Telkom East London thanked
Ronelle Adant from Tretin Care (Pty) Ltd wrote to Mandy Camarin for the highly professional manner in which she
Congrats to the newly weds Thomas and Kananelo Makhetha praising Julie Rowell for arranged the flight times and dates for him.
being professional, very prompt and always going the extra
Century City Michelle Nicholls thanked Camarin and commented that she is
mile for them.
• Adele Coetzee and Andrew Neill tied the an 'absolute star'!
knot in April 2006. Shivani Rajah from Plessy (Pty) Ltd showed her appreciation
saying customers are often quick to critisise, but slow to Meera Soma from Telkom Commodity Services South was so
Bloemfontein A radiant Adele and
hubby Andrew compliment. She praised Julie Rowell and Mavis Gumede pleased with the service received from Camarin that she made a
• Emma Janse van Rensburg married Andre
for their prompt service, even at short notice. lovely card, which she emailed to her, expressing her thanks! (see
Nel in March 2006. Tania Daniels Radiyah Smit Fatima Smit
Mavis was called a star by Sharon Victor from Eskom and also
Congratulations on your thanked for her assistance at short notice. Leonard Strydom thanked Camarin for her 'highly professional
new appointments • Lizelle Mouton, Senior Consultant
Veronica Mokoena was called a star by Nthabiseng Sebogo
Bloemfontein from Amabubesi Investments (Pty) Ltd for the great service Charmaine thanked Camarin for, yet again, being such a star.
• Emma Nel, Credit Controller, was Port Elizabeth she provided them when handling Mr Ntsaluba's bookings.
Heinrich Ferreira praised Camarin for her excellent customer-
appointed permanently in June Newlyweds, Emma • Carmen Roberts, Assistant Admin Clerk
and Andre Nel Lize Felix from Century City was thanked by Shalom Roberts focussed service and said her friendliness and helpfulness shows
• Mercia Gerber, Senior Travel Consultant that she is always willing to assist where possible, and that it was
Telkom In-House at Telkom for 'being an angel'.
changed profile effective 1 June to such a pleasure to deal with her.
Customer Relations Executive and New Sales Business • Dumisile Shezi, Receptionist
Nazeem at Telkom also praised Lize for the excellent service in
Manager securing flight bookings and arranging for accommodation Jose Miles, Ops Manager at Telkom Southern Region, praised
Welcome new contract staff at such short notice. Melba Gray and Camarin van Eck for their excellent service,
saying both were very professional and that it was a pleasure
• Mandla Kabinde, promoted to Intermediate Consultant and Telkom In-House Shamiema Abdullah was thanked for her hard work by Erna dealing with them.
already assisting with point to point international bookings. • Sindiswe Mngwadi, assisting in the admin department Rademan at Telkom.
Well done Mandla and keep up the good work! Arthur Wilmore reckons Telkom is so happy with the service they
Bon Voyage James Collocott at NPA also thanked Shamiema for the receive from Camarin that they may soon change the name to
Welcome new staff excellent service he always receives from her. “The Village of Happiness”.
• Dineo Motsepe
• Salome Geldenhuys Alwie from Eskom thanked Amiena from Eskom In-house for Melba Gray from the Port Elizabeth branch was thanked for her
• Maccoleen Landsberg always being helpful, regardless of the pressure. He cannot brilliant service and for the way in which she went about solving
• Eugene Venter, National Sales and Marketing Manager
• Deshini Ramabaran believe how she manages to always stay calm, despite all the a problem for Gary Lambert from Telkom SA Centre for Learning.
• Zolishwa Tshetshe, Human Resources Manager
pressure! “Melba 'blew me away' with the way she doggedly stayed 'on the
Read more about Eugene and Zolishwa on page 3 under case' until the problem was solved”.
“A warm Connex welcome”. Lynn Davis at Century City was thanked for the superb
service rendered to Lee-Ann Alfred at SA Port Ops. Mr Toni thanked Melba for her assistance.
Century City Connex's Little People Sharyn Mangaroo praised Illana Josman from Century City Melba was complimented by Valdama Greef.
• Denver Bezuidenhout, Trainee Junior Consultant
Little bundle of joy Timica for her excellent efforts in bringing the Hertz account up to
• Monray April, New Business Sales Executive Mathule sent an e-mail expressing his gratitude for a wonderful
Campbell, born on 14 August to scratch!
• Gerty Taljaard, Customer Relations Executive business relationship with the team from PE.
proud parents Delphine and Morne Josephs thanked Adele Coetzee for all her efforts
Marks Campbell. with his visa application. Rhoda Kahaar received a huge bouquet of flowers from Carle
Ritter Erasmus at Nelson Mandela Bay Municipality to thank her
for all her efforts.
10 DRUMBEAT ISSUE 9 - 2006 DRUMBEAT ISSUE 9 - 2006 11