March 2009 A newsletter for the Southern African GSP’s Inside this issue: Message from the 2 CEO Introducing Blessing 3 Mtshali Get to know Ronald 3 Tshwaane IT Help desk update 4 My Career, My Plan 4 Purple Stars 5 BDE Awards 5 Choir charms 5 Bosses 2008 Nedbank Golf 6 Challenge FedEx opens new 7 Asia Pacific hub Lets play a million 7 ISO Updates 8 Sponsorships 8 Pere Ariweriyai, defender from Amazulu FC, We’re on the web! demonstrates his soccer skills at the 2009 Let’s Play www.supaswift.com distribution launch in Durban. [more on page 7] <Expressions> Page 2 A message from last person in our business, to go that Andrew Lovell was such a success as did Storme fiancé Steve Abramson on the birth extra mile and be a continued part of and Lindiwe Xaji and their team. To of their daughter Jessica. We wish our recent successes. This way, we all involved a special thank you and them both well on their wonderful will continue to have the privilege of we look forward to next year! bundle of joy! serving our customers. Our new office in the north of Johan- There are also certain people We have seen the development and nesburg (Unit 5, Cambridge Office changes that have just occurred. We introduction of our very own online Park, Regent Road, Paulshof) is due have a new IT Director in the form of shipping product called FSM & DSM. to open up at the end of March. Huge Blake Higgin. Beans Heydenrych will Both these applications allow us to preparation has gone into this move now assume responsibility for the offer our clients a seam- and we are confi- Johannesburg North and Pretoria less shipping solution dent that this will offices. Gail Evans has been ap- obviating the need for “...FedEx who not only enhance pointed as the branch manager for them to have to call our our service delivery our new Johannesburg North branch. offices for information have given us a but also take us Keith Ramsewak has been appointed that is readily available closer to our cli- as the new branch manager for Jo- online as well as instruct ents. The branch hannesburg South (Old Meadowdale us to collect and dis- clean bill of will cover the premises). To all these people, we patch their goods. For northern and west- wish you every success in your new more information on this, health and were ern areas of Jo- roles and look forward to great things kindly contact the rele- hannesburg. The from all of you! vant BDE who services new telephone your area, our call cen- extremely number for the We have just recently renewed our tre or our IT department. branch is 087 940 contract terms with FedEx and this has brought about many changes to On the subject of IT, we complimentary of 1144. Gail Evans is our current costs and modus oper- the branch man- have just recently con- ager and she, andi. More direct point to point desti- verted our Zambia of- everything we along with all her nations are on offer and with this fices to the new MyFocis team, look forward change, come certain savings. Con- and Accpac applica- versely, there are other changes tions. This has made have done.” to being of service within the FedEx world that have to all our custom- them far more efficient ers, both internal caused our costs to increase accord- form an information flow perspective. and external in the years ahead. ingly. The net outcome is that we Next on the agenda will be Zimbabwe have folded both reductions and followed by Malawi and the rest of Our Port Elizabeth team has also increases into our new tariff and have Andrew Lovell our region. moved into their new offices at 32 1st kept the net overall impact to around CEO Avenue, Walmer. Fortunately their the 11,93% that has been mentioned Our sponsorship of the Nedbank Golf move was within the current ex- in our communiqués over the last Hi all Challenge was again a resounding change area of the old office and as three months. success. As good as the golf was, no such all telephone and fax numbers golfer managed to record a hole in remain unchanged. The new bigger A big positive is that all exports previ- Our long summer is showing signs of one on the 7th hole which would have and better offices will greatly en- ously known as RP will now be cooling off as we edge towards au- given the Strathyre Girls Home a hance our service delivery in Port known as IP. Only one AWB will be tumn and of course winter. With this healthy cheque for R500,000. Per- Elizabeth. required for all “exports”. Our clients comes shorter days and longer nights haps this year? will now be able to track and trace and just that little bit more energy is Our new Pretoria office is well under these shipments on the FedEx web- A great time was had by all our cli- way and should be ready for occupa- site which was previously not avail- required to get up in the mornings to ents who attended the tournament start our days. tion in late May. Similarly our en- able. Another example of how we over the four days. The winner hancements at our Gateway office at strive to make things more user The global economy has sneezed (Henrik Stenson) ended up walking OR Tambo airport and to our Cape friendly for our customers! and South Africa has caught their away with the tournament and much Town offices will begin shortly and cold. There is little doubt that the of the competition was for the minor should be ready for beneficial occu- Last but not least, it remains for me slowdown has reached our business places. Nice to see an “old pation by late August. Our last devel- to thank all of you for your dedication as we watch volumes decline and our flame” (Kenny Perry) burning brightly opment in Lusaka is somewhat more and loyalty that has helped make this customers shift their “pain” to us. It is to end up taking second prize. Our of a long term plan and will only be Company into the great “FedEx in times like this that the strong have involvement with a tournament such ready for occupation in about a year! Family” that it is and I look forward to the opportunity to get stronger and as this does not come without careful all of us working harder and smarter for us to do this, we have to offer not planning and countless days of hard We are happy to give feedback on to make our business even stronger only exceptional service but also work. To this end we must make the audit team from FedEx who have to successfully tackle the turbulent great value to our customers. mention of Storme Valentine who given us a clean bill of health and financial times that we find ourselves worked tirelessly to make it the suc- were extremely complimentary of in! Our clients keep our business alive cess it was. everything we have done. This find- and through that, we are all em- ing further endorses our processes ployed. To this end, we must all now Our corporate golf day was held and our promise of making every recently at the Wanderers golf club in Until next time, have fun be even more courteous, more effi- FedEx experience truly outstanding! cient, more proactive and above all, Johannesburg. The standard of play Kind regards offer an overall better experience to was up on previous years as we saw On a very pleasant note, it gives me the winning scores improve. The club great pleasure to congratulate our Andrew Lovell ensure that we remain their service provider of choice. It is time for every pulled out all stops to ensure that it CXM Director, Dale Johnson and her <Expressions> Page 3 Introducing Blessing Bonginkosi Mtshali a policeman (Blessings father Collector (he has since Manager, Blessing’s portfolio was a policeman for 33 years), received his qualification) includes functions such as his dream was to follow in his ending his career at Wesbank inspections, loss control, f at her ’s f oo ts tep s. On whilst he did the necessary various elements of health and matriculation from Ezakheni training. Blessing pursued safety, investigations and the High School, various ongoing monitoring of our Blessing joined interests CCTV camera’s. his father at John Voster “we are all w h i l s t receiving In the evenings, Blessing goes Blessing Mtshali Square Johannesburg. in equal, but training, including home to his wife Wendy, a hairdresser, and his three National Risk Manager After nearly 20 as assisting his sister to boys, Mpho (19), Tshepho (14) a n d A n d i l e a k a years with the individuals set up a “Christmas” (7). From his beginnings in South African Rosbom on the outskirts of successful On behalf of the staff and P o l i c e Ladysmith in Natal, to his time spent at John Voster Square Services, B l e s s i n g we are all Bed Breakfast and management of FedEx, we wish Blessing success in his (now Johannesburg Central Police Station) in the 1980’s as resigned December in unique” in Estcourt. By chance, new position at FedEx. a policeman, Blessings’ story 2007 to pursue Blessing is definitely an interesting one. corporate interests. He joined saw an advert for a Risk Born as one of six children on Wesbank as part of their Manager in the newspaper 23rd September 1969 in Tracing Unit, being and applied. A recruitment Rosbom, Blessing and his responsible for tracing and process lasting two months f a m i l y w e r e f o r c e f u ll y repossessing vehicles. followed and we are now very removed from Rosbom to Changes in the financial laws pleased to have Blessing in Ezakheni in 1976 when he meant that Blessing needed to our FedEx family. was 7 years old. As the son of train as a Qualified Debt As our new National Risk Get to know Ronald Tshwaane Taljaard, who was the country stylish clothing. the list. He had so much faith in manager by then also noticed We all have “pearls of wisdom” me and I grew up having so my interest in ops and he moved – what is yours? Never leave much faith in myself also with "I me to operations. From there I anything for tomorrow because can do it" attitude. My advice to never looked back, Everyday I tomorrow never comes. others will be to take each day leant a new lesson, even today I Give me one good reason why I as it comes a deal with all your have leant something new, should book my next holiday in challenges at once, don't wait Why a career in courier? To be Botswana. Botswana is rich in another day because there will honest, this was a total history, natural beauty, and its be too much work and damage coincidence, but I like political stability (democracy). If to deal with. challenges, and I knew you like wildlife ,this will be that courier business is very your destination. Some facts on Botswana challenging, certain things has to What inspires you? Waking up be done at certain times without every morning knowing that I’m Capital : Gaborone fail. going to put a smile on Your full name: Tell us something about yourself someone's face (a customer) Official languages: Ronald Mmoloki Tshwaane that not many people know. and that I’m going to learn Setswana and English Give me a short history of your Before joining FedEx, I was a something new and face a new working life: I have done a bit of professional soccer player for challenge Currency: Pula (BWP) sales after graduating, but I eight years. Describe your life mentors. What Calling code: +267 joined FedEx as a Creditors Clerk If you could visit any country in advice would you give other back in 2003.I then moved to the world, which one would you people who wish to achieve Area: 600,370 km² POD Clerk in 2004 and I also go to and why? France, I love what you have? Mmmm!!!many Population: 1,639,833 used to help a lot in CSD .Lance their healthy food and their of them, but my late uncle tops <Expressions> Page 4 Help Desk Update The World Online software on all PC’s - THANKS went down to PLZ to assist Words by Bianca Botha SAM! with the IT related parts of the In the previous issue of Expres- move. All went smoothly, We are overjoyed to welcome sions we introduced you to the I.T though Telkom did make us Claudine back from maternity Helpdesk team, this issue I sweat a little, and our guy’s leave. Claudine is now dealing wanted to tell you a bit about what moved pc’s, monitors, printers with administrative functions we get up to here all day long. and cables, they checked net- that the boys in the department work points, telephone points, We at helpdesk certainly had our are not good at, particularly etc and all 13 users are now hands full the last few months, involving updating info on serv- comfortably set up in their new with the virus issues that were ers, creating CD library’s and “...help desk hitting us left, right and centre. We ensuring that our policies and home. certainly had crashed PC’s piled up in our procedures are up to date and Next on our list is the Johannes- had their workshop awaiting repair and the adhered to. burg North Branch which they hands full in pile kept getting bigger, but thanks Amos, Vusi and Hoosen went will be setting up from the now to hard work, all nighters and a lot until the official move on the the last few on an Active Directory 2008 21st March. Hoosen is already of patience, our guys in the I.T months…” Department pulled us out of it and Training course, Knowledge is very busy with preparations in power guys…well done. order for everything to be ready things seem be running much smoother now. We have now PLZ branch moved to new on time. GO HOOSEN! successfully loaded new antivirus premises, Matthew and Amos I.T. Helpdesk 011 923 8111 <Expressions> Page 5 J u d i t h Purple Stars tomer, cleaned and washed all Nyathikazi the containers and re-packed CSD Durban them for the customer into Kenneth heb coolers, thus ensuring the Govender in shipment was delivered in D u r b a n excellent condition to the lab. wrote, “ A She tracked the delivery and well known as soon as the package was fast food chain had an issue delivered she advised the legendary. That’s with a product supplied by one customer telephonically.” why its no sur- of our customers. The process Kenneth goes onto state that prise that our is that we collect the item and in his dealings with Judith, he customers have send it to the lab that investi- always finds her efficient, noticed as well. gates the complaint on behalf professional and considerate. of our customer. On collec- Lize Cooper tion, it transpired that the bot- Group ISO Manager tles of liquid were open and Head Office that these spilt in the packag- Lize’s passion for service is ing. Judith contacted our cus- Business Development Executive Awards Congratulations to Jenny Turner for win- ning the November 2008 award and Carol Van Der Linde, who grabbed it for the Bloemfontein branch The winner of the 2008 BDE of in December 2008 the Year will be announced at the 2009 Sales and Manage- ment Conference in Mauritius Jenny Turner Carol Van Der Linde Choir charms bosses at 50th birthday celebrations On behalf of the employees and Friday the 13th of February saw celebra- tions as both our CEO, Andrew Lovell management of and our Managing Director, Micky West FedEx, we would got ready to face the “big 5 oh”! like to congratulate The choir were phenomenal and crowd Micky and Andrew enjoyed their beautiful voices. on celebrating their Thank you to Portia Kumalo and Thembi Molaudzi for all the hard work they put 50th Birthdays and into getting the choir up to speed. Much hope the next 50 Appreciated! years are as good The choir celebrating Andrew and to them as the last Micky’s 50th Birthday 50 have been. <Expressions> Page 6 2008 Nedbank Golf Challenge The final day saw Henrik to extract himself and totaled 263 in 1999, Nick Price 264 in Stenson cap a magnificent scram- 1993 with Els two weeks of golf with an ble his matching Sten- inexorable march to the p a r son’s 267 in 2002, 2008 Nedbank Golf Chal- figures but the course has lenge title over the Gary a n d , since been re- Player course at Sun City. y e s , modeled – some He was in such control given length added, that even the loss of his that this additional and favored three-wood (the is golf, deeper bunkers shaft snapped while he there dug and… the was scuffing up a grass w e r e new 17th green tee) failed to distract him. also the which has trans- He simply geared down to two pieces of good fortune formed this hole into the hardest on the four-wood, or a long when he found sprinkler the course. iron, kept hitting the ball in heads near his ball to drop Stenson’s score defied belief. At 21 the fairway and putting away from potentially dam- under he was five better than Trevor confidently to continue his aging lies. Immelman’s winning score last year relentless progress. Ironically his only yardage while Perry could only get to four Stenson revealed after- mistake came on the 72nd shots shy of the Masters champion’s wards that he had spent a hole when his long-iron 16 under – an indication of just how lot of time in practice approach from a scruffy lie well he played. working out the exact near the bunker on the 18th Last year “Africa’s Major” propelled distances he was able to ended up long and buried – Immelman to his first major in the hit his irons in the rarefied resulting in a buried lie from Masters. Don’t be surprised if it air and it certainly paid off which he was unable to works out that way for Stenson too. as his distance control was save a par four. For more information go to http:// superb – an important And afterwards Gary Player www.nedbankgolfchallenge.com/ aspect given the horren- sparked what is likely to dously thick collars of become a talking point unkempt kikuyu grass when he described Sten- around every green. son’s 21-under-par total of When he did make the 267 as a record. odd mistake (a pull being It is certainly not the lowest his bad shot) he was able total posted, for Ernie Els FINAL SCORES 267 - Henrik Stenson (SWE) 63 71 65 68 276 - Kenny Perry (USA) 73 70 68 65 279 - Robert Karlsson (SWE) 72 68 67 72 280 - Rory Sabbatini (RSA) 68 70 72 70 284 - Sergio Garcia (ESP) 72 70 72 70, Lee Westwood (ENG) 70 72 70 72 286 - James Kingston (RSA) 72 77 70 67, K.J. Choi (KOR) 72 67 73 74 290 - Justin Rose (ENG) 73 73 72 72 291 - Trevor Immelman (RSA) 72 73 69 77 292 - Luke Donald (ENG) 72 74 71 75 293 - Miguel Angel Jimenez (ESP) 75 76 73 69 Don’t think your division / branch gets enough mention? Expressions is YOUR newsletter. Please send photo’s (with captions) and articles (100-150 words) to the editor by emailing email@example.com. <Expressions> Page 7 FedEx Express Opens New Asia Pacific Hub in Guangzhou, China ter of positioned to better serve cus- customers with access to trade produc- tomers around the world doing opportunities in Asia and around t i o n business in China and the the world." a n d broader Asia Pacific markets, The new FedEx hub offers sev- trade in strengthening global commerce." eral unique advantages. The t h e The new FedEx Asia Pacific hub facility features its own ramp region. represents a US$150 million control tower " a first for an inter- T h e capital investment and will be national air express cargo com- h u b the center point of the com- pany facility in China. This en- links pany's operations in the region ables FedEx to better manage t h i s for the next 30 years. There will and control its aircraft move- d y - be 136 flights per week into and ments, delivering even higher namic out of the new hub, providing standards of efficiency and reli- e c o - access to more than 220 coun- ability. It is also equipped with a nomic tries and territories served by dedicated customs clearance region FedEx. facility and advanced package February 9, 2009 to the FedEx global The first flight that arrived at the and sorting systems capable of FedEx Express network, facilitating new FedEx Asia Pacific hub processing up to 24,000 pack- (FedEx), a subsidi- becomes further development of originated from Indianapolis ages an hour at the start of op- ary of FedEx Corp. surrounding industries International Airport. The MD-11 erations. (NYSE: FDX), and l a r g e s t such as high-tech elec- aircraft landed at 11:07 p.m. at FedEx will decommission its the world's larg- est express trans- F e d E x tronics. Baiyun International Airport from facility at Subic Bay, Philippines, "The launch of our new Charles de Gaulle International but will continue to maintain its portation com- Express hub Asia Pacific hub is a Airport in Paris. presence in the country, where pany, began op- erations at its new outside of significant milestone "The FedEx role as a global logis- Manila and Cebu will remain integral parts of the FedEx- for FedEx and rein- tics facilitator is to connect the Asia Pacific hub the United forces our long-term world. The new hub will enhance AsiaOne network. located at the Baiyun Interna- States commitment to this region," said Michael L. our competitive edge in manag- ing the volume of trade that will For more information go to tional Airport in Ducker, president, be routed to and within this h t t p : / / n e ws .v a n . f e d ex .c o m / Guangzhou, China on Feb. 6, International, FedEx Express. "As region over the next few dec- node/12730 2009. This hub is now the com- part of the FedEx international ades," said David L. Cunningham pany's largest outside of the growth strategy, we are continu- Jr., president, Asia-Pacific, United States. ously enhancing our operations FedEx Express. "The first FedEx The new FedEx Asia Pacific hub in markets that are critical to flights signaled the beginning of is strategically located in the powering the global supply another chapter in our commit- heart of Guangzhou's Pearl River chain. Through our new state-of- ment to strengthen the region's Delta " a major international cen- the-art hub, we are well- competitiveness by providing A hot and windy day in Dur- Lets Play a Million ban saw adults and children alike gather at Access Con- tainer Park in Durban to re- ceive the new consignment of soccer balls destined for clubs and schools in our less privileged communities. (Left) Break time! Kids from the beneficiary school enjoy a quick snack. (Right) Neil Tovey, Vaughn Bishop (Supersport), Storme Valentine and Vinesh Devnund with a ball signed by Supersport United. A newsletter for the Southern African GSP’s ISO Updates Welcome to our world! Congratula- tions to Dale John- each and every one of you son, our purple people play a vital CXM direc- role in our maintaining this tor on the standard. birth of her Words by Samantha Mullens If you need to know more regarding daughter Qualifier or ISO, please contact Lize Jessica. March is a busy month for the ISO De- Cooper or myself. partment, with the launching of the QAISO competition, and the imminent external audit. Further to that, we have our Internal Auditor Training in March, and would like to take this opportunity to welcome our newly trained Internal Auditors and ask that you give them your full support: Mark Royeppen Florah Mamphiswana Arveen Singh Yolande Strydom Claudine Perumal Jody Welthagen Charlene Fester Wayne Marks We cannot reiterate enough how impor- tant I.S.O is to our business, it keeps us a “Cut Above” the rest in terms of Qual- Back (L-R): Jody Welthagen, Mark Royeppen, Wayne Marks, Yolande Strydom, Lize ity. It is not only our responsibility to Cooper, Arveen Singh keep the Certificate in reception, but Front (L-R): Claudine Perumal, Charlene Fester, Samantha Mullens and Florah Mamphiswana CENTRAL METHODIST CHURCH Thanks to all of you who con- tributed to the Central Meth- Sponsorships odist Church in Johannes- burg. 19 boxes of goods were collected and I'm sure it's go- ing to make a huge differ- ence in the lives of those who receive it. Regards K a r e n Kruger Some of the refugees who benefited from the generosity of Karen Kruger and her friends.