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Accessibility for Ontarians with Disabilities Act by dfsdf224s


									AODA      Accessibility for
          Ontarians with
          Disabilities Act

Ontario has new legislation                                 The AODA is built around the core principles of

   about accessibility.                                           independence, dignity,
                                                                     integration, and
In order to create a barrier-free province by
2025, Ontario has created the Accessibility                       equality of opportunity,
for Ontarians with Disabilities Act, 2005                 and works to be proactive where possible in
                                                          addressing issues of accessibility. In light of this,
(AODA).                                                   the standard will require us to do the following:
                                                          1. Ensure that our policies, practices and
The Customer Service Standard was the                     procedures on providing goods or services to
first to become law as of January 1, 2008,                persons with disabilities are consistent with the
and designated public service                             core principles (listed above).
organizations, including universities, must               2. Communicate with a person with a disability in
comply by January 1, 2010.                                a manner that takes into account his or her
                                                          3. Provide training on a number of topics (as
 Ryerson already has many policies, practices,            outlined in the Customer Service Standard) to
 and procedures addressing the accessibility of           faculty, instructors, staff, volunteers, contractors
 our services and facilities. For example, the            and any other people who interact with the public
 Access Centre supports students by arranging             on Ryerson’s behalf. Also provide training to those
 accommodations for academic study, based on              who are involved in developing policies, practices
 Ryerson’s Academic Accommodation of                      and procedures.
 Students with Disabilities policy (Senate Policy         4. Ensure our policies address allowing persons
 #159). In addition, the Ryerson Accessibility            with disabilities to use their own personal assistive
 Advisory Committee (RAAC) brings together                devices to access Ryerson’s goods and services.
 students, staff, and faculty to create an open
                                                          5. Allow persons with disabilities to be
 dialogue about barriers and suggestions for
                                                          accompanied by their guide dog or service animal,
 improvement, the results of which are made               unless the animal is excluded by another law. If a
 available in the annual Ryerson University               service animal is excluded by law, use other
 Accessibility Plan.                                      measures to provide services to the person with a
                                                          6. Permit persons with disabilities who use a
             Did you know?                                support person to bring that person with them.
                                                          Where admission fees are charged, provide notice
        We use the phrase “persons with disabilities”     ahead of time on what admission, if any, would be
          and not “people with disabilities”. Using       charged for a support person of a person with a
               the word “persons” recognizes the
                   diversity of experience among          7. Provide notice of service disruptions when
                         persons with disabilities,       Ryerson’s facilities or services that persons with
                                                          disabilities rely on are temporarily unavailable.
                       whereas the word “people”
                     tends to imply that everyone         8. Make a feedback process available to the
                        in the group is the same.         public and determine how the university will
                                                          respond and take action on any complaints.

                                                                   What is a “disability”?
                                                        Disabilities can be visible or invisible.

                                                        Visible disabilities include physical disabilities such
                                                        as those caused by birth defect, illness, or injury, and
                                                        may require the use of assistive devices such as a
                                                        wheelchair or prosthesis.

                                                        Invisible disabilities include deafness or hearing
                                                        impediments, muteness or speech impediments,
                                                        mental impairments, developmental disabilities,
                                                        learning disabilities, etc.
                                                                  Accessible Customer Service
Any feedback on issues of accessibility of Ryerson’s
                                                              •   Treat persons with disabilities with the same
services should be addressed to the department in                 respect and consideration you have for
question.                                                         everyone else.
                                                              •   Patience and a willingness to find a way to
Students can offer feedback to the Access Centre by               communicate are your best tools.
visiting               •   Some disabilities are not visible. Take the time
                                                                  to get to know individuals’ needs.
                                                              •   If you're not sure what to do, ask your
                                                                  customer, "May I help you?" Persons with
Concerns may also be made known to the                            disabilities know if they need help and how you
Discrimination and Harassment Prevention Office.                  can provide it.               •   Think about using plain language and speaking
                                                                  in short sentences. If you can’t understand
Employees’ concerns regarding accommodation can                   what someone is saying, just politely ask again.
                                                              •   Remember to speak directly to a person with
be directed to their Human Resources Management
                                                                  a disability, not to their interpreter or someone
Consultant. To identify your HRMC, visit                          who is with them.           •   Avoid touching or addressing service animals
                                                                  as they are working and have to pay attention
                                                                  at all times. Ask permission before touching a
                                                                  wheelchair or other assistive device.
                                                              •   Know the emergency procedures for persons
                                                                  with disabilities.

                                                                           Assistive Devices
                                                               Assistive devices help a person with a disability do
                                                               everyday tasks and activities. Some devices
                                                               include laptops, pocket recorders, digital audio
                                                               players, hearing aid, and teletypewriter (TTY) for
                                                               people unable to speak or hear by phone. If your
                                                               department does not have a TTY device, Bell has
                                                               a Relay Service from any phone for free (1-800-
                                                               855-0511). Other assistive devices include
                                                               mobility devices such as scooters, walkers or
                                                               crutches, magnifiers, white cane, communication
                                                               boards (which use symbols, words or pictures to
                                                               create messages) and speech generating devices.

  This bulletin is the first component of your
  AODA training. However, in addition, all
  employees of Ryerson will be required to                                      Resources
  complete e-learning training on the Customer         NEW!
  Service Standard to ensure successful                             Check out our NEW Accessibility page at
  compliance with the AODA. The e-learning will 
  be available in January, 2010. More information              where you’ll find information about our accessibility
  will be made available at that time.                            and accommodation policies, practices and
                                                              procedures, learning resources such as teaching tips
           “Do I need training?”                               and instructions on creating accessible documents,
  As a member of the University community your                          and notices of service disruptions.
  interactions with others make an impact.
                                                          See also:
  Examples of “customers” include students,               The Access Centre
  prospective students, alumni, visitors, and the
  general public.
                                                          Security and Emergency Services
  The AODA applies to you and requires that you           Safety Planning for Persons with Disabilities
  provide accessible customer service in the    
  course of your job. You need to be familiar with
  the AODA and the customer service standard, its
  principles and other key concepts.                      Discrimination and Harassment Prevention Office

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