Measuring the ROI of Training Analysis Tool - This tool is provided by the Gaski Performance
Simply follow the 5 steps below to complete a basic ROI analysis on your Training Initiative
Step 1: Enter all of the costs associated with the training program you are analyzing. Cost Summary Cost Item Cost Description Cost Value # 1 Cost of training Program 10,000 2 Training refreshments 2,000 3 0 4 0 5 Add as many rows as required 0 Total Costs 12,000
Step 2: Enter all of the values associated with the benefits gained from the training program you are an Benefits Summary Benefit Benefit Description Financial Value Value from # Of Benefit Benefit 1 Saving from time spent on returning calls 23,000 Tangible 2 Faster customer response time 2,000 Service 3 Improved staff morale 0 Intangible 4 0 5 Add as many rows as required 0 Total Benefit Value 25,000
Step 3: Refer to column H for the Net Present Value of the training program(s) you are analyzing. Present Value (Discounted) Program Name Total Cost Total Benefit C 12,000 B 25,000
Customer Service Program
Step 4: Refer to column H for the Benefit/Cost Ratio of the training program(s) you are analyzing. Benefit-Cost Ratio (Discounted) Program Name Total Cost Total Benefit C 12,000 B 25,000
Customer Service Program
Step 5: Refer to column E for the ROI value of the training program(s) you are analyzing. Return on Investment ROI (Discounted) Program Name NPV Discounted Costs
Customer Service Program
13,000
12,000
by the Gaski Performance Group (www.gaski.com)
r Training Initiative
e analyzing.
he training program you are analyzing.
ogram(s) you are analyzing. Discount Factor DF 1.0000 Discounted Discounted Discounted Net Cost Benefit Present Value C*DF = DC 12,000 B*DF = DB 25,000 DB-DC 13,000
ogram(s) you are analyzing. Discount Factor DF 1.0000 Discounted Discounted Cost Benefit C*DF = DC 12,000 B*DF = DB 25,000 Discounted Benefit/Cost Ratio DB/DC = BCR 2.08
you are analyzing. ROI
108.33%