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WIZZ AIR TRAVEL INSURANCE POLICY WORDING
This document is only valid when issued in conjunction with a Wizz Air certificate of insurance and provided the appropriate insurance premium has been paid.
TABLE OF BENEFITS GENERAL INFORMATION ABOUT THIS INSURANCE
The following cover is provided for each insured person. It is important that Insurance providers
you refer to the terms and conditions of the policy for full details of cover. This insurance is provided by Wizz Air and underwritten by Chartis
Insurance UK Limited. Wizz Air is an appointed representative of Chartis
Insurance UK Limited which is authorised and regulated by the Financial
Section Benefit Single Trip Excess*
Services Authority, FSA number 202628. This information can be checked by
and Annual
Multi-Trip visiting the FSA website (www.fsa.gov.uk/register).
Sum insured to: Wizz Air Hungary Airlines Ltd, Airport Business Park C2, Lõrinci út 59, 2220
Vecsés, Hungary.
A Cancelling your trip £3,000 £50
B Medical and other expenses outside £200,000 £50 Your travel insurance
the UK This policy wording along with your certificate of insurance forms the basis
C Hospital benefit £10 for every Nil
of your contract of insurance. Together, these documents explain what you
24 hours are covered for. The policy wording contains conditions and exclusions
up to £500 which you should be aware of. You must keep to all the terms and conditions
of the insurance, otherwise any claims you make may not be paid.
D Cutting your trip short £3,000 £50
Please read this policy wording to make sure that the cover meets your needs
E1 Missed departure £500 £50 and please check the details outlined within your certificate of insurance to
make sure that the information shown is correct.
E2 Missed connection £300 £50
F1 Travel delay £20 for every Nil
Law
12 hours delay This insurance will be governed by English Law, and you and we agree to
up to £300 submit to the exclusive jurisdiction of the courts of England and Wales,
unless you reside in Scotland, Northern Ireland or the Isle of Man, in which
F2 Abandoning your trip £3,000 £50 case the law applicable to that jurisdiction will apply and its courts will have
G1 Personal belongings and baggage £1,000 £50 exclusive jurisdiction.
Including: single article limit/pair or £150
set of items limit
Your right to cancel the policy within 14 days of purchase
Including: valuables and If this cover is not suitable for you and you want to cancel your policy, you must
£200
electronic/other equipment limit contact us by e-mailing wizzairuktravelinsurance@chartisinsurance.com or
phoning 0207 954 7898 or by writing to Wizz Air Travel Insurance, PO Box
G2 Delayed baggage £135 Nil 2157, Shoreham by Sea, West Sussex BN43 9D within 14 days of buying your
policy or the date you receive your policy documents. In line with the
G3 Personal money £500 £50
conditions below we will refund the premium you have paid within 30 days of
Including: cash limit £250 the date you contact us to ask to cancel the policy.
G4 Passport and travel documents £200 Nil If you are a Single Trip policyholder, we will not refund your premium if you
have travelled or made a claim before you asked to cancel the policy within
H Personal accident £10,000 Nil
the 14-day period.
I Personal liability £1,000,000 £150 If you are an Annual Multi-Trip policyholder and you have travelled or made
a claim before you asked to cancel the policy within the 14-day period, we
J Legal expenses £10,000 £150
will only refund a proportionate amount of your premium.
K Hijack £30 for every Nil
24 hours Your right to cancel the policy outside the 14 day cooling off period
up to £1,000 If you decide this cover is no longer suitable for you and you want to cancel
your policy after the 14 day cooling off period, you must contact us by
Winter Sports cover is only available if you pay the appropriate extra premium.
e-mailing wizzairuktravelinsurance@chartisinsurance.com, by writing to
L1 Winter sports equipment £300 £50 Wizz Air Travel Insurance, PO Box 2157, Shoreham by Sea, West Sussex
Including: single article limit £150 BN43 9DH or by phoning 0207 954 7898. In line with the conditions below
we will refund a proportion of the premium you have paid within 30 days of
L2 Winter sports equipment hire £15 per day Nil the date you contact us to ask to cancel the policy.
up to £200
If you are a Single Trip policyholder and you have not travelled or made a
L3 Lift pass £100 £50 claim before you asked to cancel the policy, you will be entitled to a refund
of the premium paid, subject to deduction of 30% of the premium initially
M Ski pack £150 Nil
paid to represent the period during which you have been on risk for
N Piste closure £20 per day Nil cancellation cover.
up to £200 If you are an Annual Multi-Trip policyholder and you have not made a claim
O Avalanche cover £100 £50 before you asked to cancel the policy, you will be entitled to a refund,
subject to a deduction for the time for which you have been covered on a
pro rata basis.
* Excess When claiming under certain sections listed in the table above, you Our right to cancel the policy
have to pay the first part of a claim. The excess will apply to each person
claiming, and to each incident and to each section of the policy which a We have the right to cancel this policy by giving at least 30 days notice in
claim is made under. writing to the policyholder at their last known address. A pro rata refund of
the premium paid will be made to the policyholder from the date we cancel
the policy.
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Financial Services Compensation Scheme (FSCS) • The activity is not part of a competition or tournament; and
We are covered by the FSCS. If we are unable to meet our financial • The activity is not on a professional basis.
obligations you may be entitled to compensation from the scheme, If you have any questions or if you wish to take part in an activity not shown
depending on the type of insurance and the circumstances of the claim. in the following tables, please contact Wizz Air Insurance on 0207 954 7898
For insurance required by law, 100% of your claim is covered, without any or e-mail wizzairuktravelinsurance@chartisinsurance.com before taking
upper limit. For all other types of insurance, 90% of your claim is covered, part to make sure that cover is provided.
without any upper limit.
Further information about compensation scheme arrangements is available Amateur athletics, angling, archery, badminton, banana boating, basket-
at www.fscs.org.uk and on 0207 892 7300, or 0800 678 1100. ball, boardsailing, bowling, bridge walking (supervised by a fully trained
guide), bungee jumps (three jumps), cave tubing or river tubing,
If you have any questions cricket, curling, cycling, fell walking, gymnastics, handball, husky
If you have any questions about the cover provided under this policy or you sledge driving, jogging (not including marathons), mountain biking (not
would like more information, please contact 0207 954 7898 or e-mail including downhill racing and extreme terrain), netball, orienteering, para-
wizzairuktravelinsurance@chartisinsurance.com sailing, parascending (over water), rambling, ringos, roller blading (inline
skating and skateboarding), running (not including marathons),
safari trekking in a vehicle or on foot (only as part of an officially organ-
IMPORTANT THINGS YOU NEED TO KNOW ised tour and not including the personal use of firearms), sand boarding,
ABOUT YOUR POLICY BEFORE YOU TRAVEL scuba diving (qualified, maximum depth 30 metres) under 14 days, sleigh
rides (as part of an officially arranged excursion), snorkelling, squash, surf-
Health conditions ing, swimming, swimming with dolphins (as part of an officially arranged
This policy contains conditions relating to your health, the health of people excursion), table tennis, tennis, ten pin bowling, trekking (under 2,000
travelling with you and the health of others who might not be travelling with metres altitude), triathlons, volleyball, wake boarding, water polo, water-
you but on whose health the trip may depend (this would include a relative skiing and white or black water rafting (grades 1 to 4).
or a close business associate). In particular, we do not cover medical
problems which you or they had before the cover started. Cover is provided for the activities listed in the table below, however, no cover
If you are an Annual Multi-Trip policyholder and after you have paid your is available under section H (Personal accident) and section I (Personal liability).
insurance premium you are diagnosed with a medical condition or if you
receive in-patient medical treatment or if you are placed on a waiting list for Baseball, camel or elephant riding (supervised by a fully trained guide),
investigation or medical treatment, you must contact us by phoning 0207 954 canoeing, canopy walking or tree top walking, conservation or charity
7898 immediately. By making such a declaration, this will enable us to decide work (educational and environmental – working with hand tools only),
whether we can continue to provide cover for your change in circumstances cycle touring, dragon boat racing, dune and wadi bashing, football, go
under the existing terms of the policy. We have the right to alter the terms of karting, golf, hiking (over 2,000 metres but under 6,000 metres altitude),
cover in line with the change in risk by adding further terms and conditions to hockey, horse riding (not polo, hunting, jumping), hot-air ballooning (offi-
your policy or by excluding cover for the newly diagnosed condition. cially organised pleasure rides only), jet boating, jet skiing, kayaking, kite
If we are no longer able to provide cover for the newly diagnosed condition, surfing (over water), mud buggying, paintballing (wearing eye protection),
you will be entitled to make a claim under section A (Cancelling your trip) passenger (in private or small aircraft or helicopter), rowing, trekking (over
for your unused costs if you decide you no longer wish to travel on the 2,000 metres but under 6,000 metres altitude), windsurfing and yachting
planned trip. Alternatively, you will be entitled to cancel your policy, in (not racing or crewing) inside territorial waters and zip lining.
which case, we will refund a proportionate amount of your premium.
Please see general exclusion number 1 on page 4 for further details.
Health agreements COVER OPTIONS AVAILABLE
If you are travelling to a country in the European Union, you should take a Trip options and durations
European Health Insurance Card (EHIC) with you. Application forms to
Single Trip
obtain an EHIC are available from your local post office or you can
download an application form from the following website: www.ehic.org.uk. This provides cover for one trip for up to 90 days.
This entitles European citizens to benefit from the health agreements which Annual Multi-Trip
exist between countries in the European Union.
This gives you cover to travel as many times as you like within the period of
If you are travelling to Australia or New Zealand and you need medical insurance provided no single trip lasts longer than 31 days. Cover is provided
treatment, you should enrol with Medicare or the equivalent scheme of these for up to 17 days in total for winter sports within the period of insurance.
countries. Further information is available from the following website:
Adults are entitled to travel independently. Children under 18 years of age
www.hic.gov.au
are only entitled to travel separately to the main insured person if they are
If you present your EHIC to the treating doctor or hospital if you need travelling with a relative, guardian or person with a legal duty of care.
medical treatment within the European Union or you enrol with Medicare
Cover under Annual Multi-Trip policies is only provided in the United
when travelling to Australia or New Zealand, this will save you paying the
Kingdom if you stay in pre-booked accommodation for at least two nights
policy excess under section B (Medical and other expenses outside of the
away from where you usually live.
United Kingdom) if your medical costs are reduced as a result of using your
EHIC or Medicare being involved. Please note:
• If you have arranged a Single Trip policy, it does not matter how long
Residency you buy cover for. It ends when you return to the United Kingdom.
You and all other persons insured on this policy must have your main home
• If you travel for longer than the trip duration limits, cover will cease
in the United Kingdom and have a UK National Insurance number and be
on the final day of the trip limit unless your trip cannot be completed
registered with a doctor in the United Kingdom at the time you buy or renew
within the period of insurance due to reasons beyond your control
this policy.
which fall within the conditions of this insurance.
Channel Island residents must have their main home in the Channel Islands
and be registered with a local doctor. Age limits
All persons must be 64 years of age or under at the date of buying this policy.
Sports and activities
You may not be covered when you take part in certain sports or activities. The main applicant must be 18 years of age or over at the date of buying this
For certain activities, cover under section H (Personal accident) and section policy.
I (Personal liability) will not apply. If you intend to take part in a sport or
Policy options
activity during your trip, please note that cover is available for the activities
listed in the two following tables provided: Individual
• You follow the safety guidelines for the activity concerned and One person aged 18 years or over.
where applicable you use the appropriate and recommended safety Couple
equipment; An individual and his or her partner provided they live together. A partner
• The activity is not the main purpose of your trip; would include a civil partner.
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Family If you have to return to the United Kingdom under section D (Cutting your
An individual and his or her partner provided they live together and up to trip short) or section B (Medical and other expenses outside of the United
four of their dependent children (which can include fostered or adopted Kingdom) the Medical Emergency Assistance Company must authorise this.
children) under 18 years of age at the date of buying this policy. If they do not, we may provide no cover or we may reduce the amount we
pay for your return to the United Kingdom.
Upgrades
If you need to make a claim
The following upgrade is available by paying an additional premium:
You must register a claim by contacting the following company:
Winter sports cover
Wizz Air Claims Department
For Single Trip policies you can buy cover for the duration of your trip. Travel Guard
Please see page 9 for a full list of winter sports activities which can be covered PO Box 60108, London SW20 8US
by paying an additional premium. If the winter sport you intend to take part in Phone: 0845 603 9892
is not shown in the list, please check that cover will be provided by contacting Fax: 01273 376 935
0207 954 7898 or e-mail wizzairuktravelinsurance@chartisinsurance.com E-mail: uk.claims@travelguard.com
Please note: All claims must be notified as soon as it is reasonably practical
Geographical areas
after the event which causes the claim. If our position is prejudiced by the
Europe late notification of a claim then this may affect our acceptance of a claim.
The continent of Europe, including all countries west of the Ural Mountains, The Wizz Air Claims Department are open Monday to Friday between
islands in the Mediterranean, Madeira, Turkey, the Azores and Iceland. 9am and 5pm. A claim form will be sent to you as soon as you tell them
Worldwide about your claim.
Anywhere in the world apart from the following countries: Afghanistan, To help us prevent fraudulent claims, we store your personal details on
Cuba, Liberia or Sudan. computer and we may transfer them to a centralised system. We keep this
Please note: No cover is provided for claims arising as a direct result of the information in line with the conditions of the Data Protection Act.
situation highlighted by the Foreign and Commonwealth Office where you
have travelled to a specific country or to an area where, prior to your trip
Fraud
commencing, the Foreign and Commonwealth Office have advised against This contract of insurance is based on mutual trust. We provide cover and
all (but essential) travel. we assume that any claims you make are genuine. Our experience in
handling claims enables us to detect many of those which are fraudulent and
Period of insurance this includes those which are exaggerated. We investigate every claim and if
Cover under section A (Cancelling your trip) starts at the time you book the we believe that a fraudulent claim is being made we will inform the police.
trip or pay the insurance premium, whichever is later and ends as soon as This may result in criminal prosecution.
you start your trip.
Customer service
Cover under all other sections starts when you leave your home address in
Every effort is made to ensure you receive a high standard of service. If you
the United Kingdom (but not earlier than 24 hours before the booked
are not satisfied with the service you have received, please contact:
departure time) or from the start date shown on your certificate of insurance,
whichever is the later. In relation to sales and administration matters:
Cover ends when you return to your home address in the United Kingdom (but The Customer Services Manager
not later than 24 hours after your return to the United Kingdom) or at the end Wizz Air Travel Insurance
of the period shown on your certificate of insurance, whichever is earlier. PO Box 2157, Shoreham by Sea
West Sussex BN43 9DH
If you have arranged a One-Way trip, cover ends 24 hours after you first
Phone: 0207 954 7898
leave immigration control in your final country of destination or at the end
E-mail: wizzairuktravelinsurance@chartisinsurance.com
of the period shown on your certificate of insurance, whichever is earlier.
In relation to claims matters:
Cover cannot start after you have left the United Kingdom. Unless you have
arranged a One-Way trip, each trip must begin and end in the United The Customer Care Manager
Kingdom. Wizz Air Claims Department
Travel Guard
PO Box 2157, Shoreham by Sea
IMPORTANT CLAIM INFORMATION West Sussex BN43 9DH
Phone: 0845 603 9892
Medical and other emergencies E-mail: uk.claims@travelguard.com
The Medical Emergency Assistance Company, Travel Guard, will provide To help us deal with your comments quickly, please quote your certificate of
immediate help if you are ill, injured or die outside the United Kingdom. insurance/claim number and the policyholder/insured person’s name.
They provide a 24-hour emergency service 365 days a year. The contact We will do our best to resolve any difficulty directly with you, but if we are
details are as follows: unable to do this to your satisfaction you may be entitled to refer any dispute
to the Financial Ombudsman Service who will review your case. This will
Phone: +44 (0) 1273 400 610 not affect your right to take legal action against us. The address is:
+44 (0) 1273 376 935 The Financial Ombudsman Service
Fax:
South Quay Plaza
Email: uk.assistance@travelguard.com 183 Marsh Wall
London E14 9SR
Please advise the Medical Emergency Assistance Company that you have Phone: 0845 080 1800
arranged your insurance policy with Wizz Air and have the following E-mail: complaint.info@financial-ombudsman.org.uk
information available when you contact them so that your case can be dealt
with swiftly and efficiently:
• Your name and address;
GENERAL DEFINITIONS
• Your contact phone number abroad; Wherever the following words or phrases appear in the policy wording they
• Your policy number shown on your certificate of insurance; and will always have the meanings shown under them. Please also refer to the
section details on pages 6, 8 and 9 for further definitions.
• The name, address and contact phone number of your GP.
Please note: This is not a private medical insurance. If you go into hospital Certificate of insurance
abroad and you are likely to be kept as an inpatient for more than 24 hours The document showing details of the cover and which should be read with
or if your outpatient treatment is likely to cost more than £500, someone this policy.
must contact the Medical Emergency Assistance Company for you
immediately. If they do not, we may provide no cover or we may reduce the Channel Islands
amount we pay for medical expenses. Jersey, Guernsey, Alderney, Sark, Herm, Jethou, Brecqhou and Lihou.
3
Close business associate 5. If you try to make a fraudulent claim or if any fraudulent means or
Any employee whose level of responsibility in the business is such that if devices are used when trying to make a claim, this policy may become
both you and they were absent from the business for a period of ten full void and the premium you have paid may be forfeited. Any benefits
working days or more this would have a detrimental impact on the running already paid to you must be repaid in full.
of the business. 6. You must agree to have a medical examination if we ask. If you die, we
are entitled to have a post-mortem examination.
Doctor
7. You must pay us back any amounts that we have paid to you which are
A registered medical practitioner who is not you or related to you, who is
not covered by the insurance.
currently registered with the General Medical Council in the United
Kingdom (or foreign equivalent) to practice medicine. 8. After a claim has been settled, any salvage you have sent into the Wizz
Air Claims Department will become our property.
Home
An insured person’s usual place of residence within the United Kingdom or
Channel Islands. GENERAL EXCLUSIONS
Insured person General exclusions apply to all sections of this policy. We will not cover the
The person or persons shown on the certificate of insurance. following.
Manual labour 1. Any claim arising as a result of the following.
Work involving physical labour (which does not include office and clerical a. The claim relates to a medical condition or an illness related to a
work, bar and restaurant work, music performance and singing, or fruit medical condition which you or any person who your trip depends
picking which doesn’t involve machinery). on (this would include a relative or a close business associate) knew
about before you bought this insurance. If you are an Annual Multi-
Pair or set of items Trip policyholder, you must make sure you tell us about any change
Items of personal property which are substantially the same, complementary in the state of health of yourself, anyone travelling with you, a
or designed to be used together. relative or close business associate occurring after you have bought
this policy but before you travel. Please refer to the Health
Partner conditions section on page 2 for further details.
A person who is either an insured person’s husband or wife, civil partner, b. You are travelling against the advice of a medical practitioner.
fiancé or fiancée, boyfriend or girlfriend and who permanently lives at the
same address. c. You are travelling with the purpose of receiving medical treatment
abroad.
Policyholder d. You or any person who your trip depends on are receiving or waiting
The person who has paid for this policy and is shown on the certificate of for hospital investigation or treatment for any undiagnosed condition
insurance. or set of symptoms at the time of taking out this insurance and/or at
the time of commencing travel.
Relative
e. You or any person who your trip depends on have been given a
Your or your partner’s parent, brother, sister, child, grandparent, grandchild,
terminal prognosis at the time of taking out this insurance and/or
step-parent, step child, stepbrother, stepsister or next of kin.
before commencing travel.
Trip 2. Any claim relating to an incident which you were aware of at the time
Your holiday or journey starting from the time that you leave your home in you took out this insurance and which could reasonably be expected to
the United Kingdom or Channel Islands or from the start date shown on your lead to a claim.
certificate of insurance, whichever is the later, until arrival back at your 3. Any claim relating to any diagnosed psychological or psychiatric
home address in the United Kingdom or Channel Islands. disorder, anxiety or depression which you or any person whose
Valuables and electronic/other equipment condition may give rise to a claim, have suffered from, required
medication for or needed treatment for in the two years before you
Photographic, audio, video, electronic, electrical equipment (including cds,
bought this insurance.
dvds, video and audio tapes and electronic games), MP3 players, computer
equipment, binoculars, antiques, jewellery, watches, furs, silks, precious 4. You are not covered under this policy for any trip in, to or through the
stones and articles made of or containing gold, silver or precious metals. following countries: Afghanistan, Cuba, Liberia or Sudan.
5. You are not covered under this policy if you are on any official
War government or police database of suspected or actual terrorists,
Military action, either between nations or resulting from civil war or members of terrorist organisations, drug traffickers or illegal suppliers of
revolution. nuclear, chemical or biological weapons.
We, us, our 6. Any claim arising out of war, civil war, invasion, revolution or any
similar event.
Wizz Air Limited as an appointed representative of Chartis Insurance UK
Limited. 7. Any claim arising from civil riots, blockades, strikes or industrial action
of any type (except for strikes or industrial action which were not public
You, your, yourself knowledge when you booked your trip).
An insured person. 8. Loss or damage to any property, or any loss, expense or liability arising
from ionising radiation or contamination by radioactivity from any
nuclear fuel or from any nuclear waste from burning nuclear fuel or the
GENERAL CONDITIONS radioactive, toxic, explosive or other dangerous properties of any
explosive nuclear equipment or any part of it.
The following conditions apply to all sections of this insurance.
9. Any claim if you already have a more specific insurance covering this
1. You must tell us if you know about anything which may affect our (for example, if an item you are claiming for under section G1 (Personal
decision to accept your insurance (for example, if you are planning to belongings and baggage) is a specified item on your household contents
take part in a dangerous activity while you are on holiday). If you are not insurance policy).
sure whether to tell us, let us know anyway.
10. Any claim arising from using a two-wheeled motor vehicle as a driver or
2. You must take all reasonable steps to avoid or reduce any loss which passenger if you are not wearing a crash helmet, or the driver does not
may mean that you have to make a claim under this insurance. hold an appropriate driving licence.
3. You must give the Wizz Air Claims Department all the documents they 11. Any indirect losses, costs, charges or expenses (meaning losses, costs,
need to deal with any claim. You will be responsible for the costs charges or expenses which are not listed under the headings ‘What you
involved in doing this. For example, in the event of a cancellation claim are covered for’ in sections A to O, for example, loss of earnings if you
you will need to supply proof that you were unable to travel, such as a cannot work after you have been injured or the cost of replacement
medical certificate completed by your doctor. locks if your keys are stolen).
4. You must help us get back any money that we have paid from anyone or 12. Any claim arising from the tour operator, airline or any other company,
from other insurers (including the Department for Work and Pensions) by firm or person becoming insolvent, or being unable or unwilling to fulfil
giving us all the details we need and by filling in any forms. any part of their obligation to you.
4
13. Any claim arising as a direct result of the situation highlighted by the What you are not covered for under section A
Foreign and Commonwealth Office where you have travelled to a 1. The excess of £50 which will apply for each trip that you have booked
specific country or to an area where, prior to your trip commencing, the and for each insured person.
Foreign and Commonwealth Office have advised against all (but
essential) travel. 2. Cancelling your trip because of a medical condition or an illness related
to a medical condition which you knew about before you bought this
14. Any claim arising from you being involved in any deliberate, malicious, insurance and which could reasonably be expected to lead to a claim.
reckless, illegal or criminal act.
This applies to you, a relative, business associate or a person who you
15. Motor racing, rallying or vehicle racing of any kind. are travelling with, and any person you were depending on for the trip.
16. Any claim involving you taking part in manual labour or in any sport or 3. You not wanting to travel.
activity unless the activity has been authorised by us. Please see the
4. Any extra costs resulting from you not telling the holiday company as
Sports and activities section on page 2 for further details.
soon as you know you have to cancel your trip.
17. Any claim relating to winter sports unless you have paid the necessary
5. You being unable to travel due to your failure to obtain the passport or
premium to extend your policy to provide cover for this.
visa you need for the trip.
18. Any claim arising from
6. Airport taxes and associated administration fees shown in the cost of
• your suicide or attempted suicide; or your flights.
• you injuring yourself deliberately or putting yourself in danger 7. Costs which have been paid for on behalf of a person who has not taken
(unless you are trying to save a human life).
out insurance cover with Wizz Air.
19. Any claim arising directly or indirectly from using alcohol or drugs
(unless the drugs have been prescribed by a doctor) or you are affected Claims evidence required for section A
by any sexually transmitted disease or condition.
20. Any costs which you would have been liable to pay had the reason for • Certificate of insurance
the claim not occurred (for example, the cost of food which you would • Proof of travel cost (confirmation invoice, travel tickets, unused
have paid for in any case). excursion, tour or activity tickets)
21. Any claim arising as a result of you failing to get the inoculations and • Cancellation invoice or letter confirming whether any refund
vaccinations that you need. is due
22. Any claim arising from you acting in a way which goes against the • A medical certificate which we will supply for your doctor to
advice of a medical practitioner. complete
• An official letter confirming: redundancy, emergency posting
SECTIONS OF COVER overseas, the need for you to remain in the United Kingdom
• Summons for jury service
SECTION A – CANCELLING YOUR TRIP
Please note: We may request other evidence to support your claim
What you are covered for under section A dependent upon the circumstances.
We will pay up to £3,000 for:
• travel and accommodation expenses which you have paid or have SECTION B – MEDICAL AND OTHER EXPENSES
agreed to pay under a contract and which you cannot get back;
OUTSIDE OF THE UNITED KINGDOM
• the cost of excursions, tours and activities which you have paid for
and which you cannot get back; and Please note: If you are admitted into hospital as an inpatient for more than
• the cost of visas which you have paid for and which you cannot get 24 hours someone must contact the Medical Emergency Assistance
back. Company on your behalf immediately (please see the Medical and other
Please note: If payment has been made using frequent flyer points, airmiles, emergencies section on page 3 for further details).
loyalty card points or the like, settlement of your claim will be based upon
the lowest available published flight fare for the flight originally booked if What you are covered for under section B
they are non-transferable. We will pay up to £200,000 for the necessary and reasonable costs as a
result of you becoming ill, being injured or dying during your trip. This
We will provide this cover if the cancellation of your trip is necessary and
includes:
unavoidable as a result of the following.
1. Emergency medical, surgical and hospital treatment and ambulance costs.
1. You dying, becoming seriously ill or being injured.
2. Up to £200 for emergency dental treatment as long as it is for the
2. The death, serious illness or injury of a relative, close business associate,
immediate relief of pain only.
a person who you have booked to travel with or a relative or friend living
abroad who you had planned to stay with. The incident giving rise to the 3. The cost of your return to the United Kingdom earlier than planned if this
claim must have been unexpected and not something you were aware of is medically necessary and the Medical Emergency Assistance Company
when you took out this insurance. approve this.
3. You being made redundant, as long as you are entitled to payment under 4. If you cannot return to the United Kingdom as you originally planned
the current redundancy payments law and that, at the time of booking your and the Medical Emergency Assistance Company approve this, we will
trip, you had no reason to believe that you would be made redundant. pay for:
4. You or a person who you have booked to travel with being called for jury • Extra accommodation (room only) and travel expenses (economy
service (and your request to postpone your service has been rejected) or class unless a higher grade of travel is confirmed as medically
attending court as a witness (but not as an expert witness). necessary and authorised by the Medical Emergency Assistance
Company) to allow you to return to the United Kingdom; and
5. If the police or relevant authority need you to stay in the United Kingdom
after a fire, storm, flood, burglary or vandalism to your home or place of • Extra accommodation (room only) for someone to stay with you and
business within seven days before you planned to leave on your trip. travel home with you if this is necessary due to medical advice; or
6. If you are a member of the armed forces or police, fire, nursing or • Reasonable expenses for one relative or friend to travel from the
ambulance services which results in you having to stay in the United United Kingdom to stay with you (room only) and travel home with
Kingdom due to an unforeseen emergency or if you are posted overseas you if this is necessary due to medical advice.
unexpectedly. 5. Up to £5,000 for the cost of returning your body or ashes to the United
7. If after the time you booked your trip the Foreign and Commonwealth Kingdom or up to £2,000 for the cost of the funeral and burial expenses
Office advises against all (but essential) travel to your intended destination. in the country in which you die if this is outside the United Kingdom.
8. If you become pregnant after the date you arranged this insurance cover Please note: If the claim relates to your return travel to the United Kingdom
and you will be more than 26 weeks pregnant at the start of or during and you do not hold a return ticket, we will deduct from your claim an
your trip. Or, if you become pregnant after the date you arranged this amount equal to your original carriers published one way airfare (based on
insurance cover and your doctor advises that you are not fit to travel due the same class of travel as that paid by you for your outward trip) for the
to complications in your pregnancy. route used for your return.
5
What you are not covered for under section B • travel and accommodation expenses which you have paid or have
1. The excess of £50 for each insured person and for each incident. The agreed to pay under a contract and which you cannot get back;
excess will be reduced to nil if your medical expenses have been • the cost of excursions, tours and activities which you have paid for
reduced by you using the European Health Insurance Card (please refer either before you left the United Kingdom or those paid for locally
to the Health agreements section on page 2 for further details). upon your arrival overseas and which you cannot get back; and
2. Any medical treatment that you receive because of a medical condition • reasonable additional travel costs to return back to the United
or an illness related to a medical condition which you knew about at the Kingdom if it is necessary and unavoidable for you to cut short
time of taking out this insurance and/or at the time of commencing travel your trip.
and which could reasonably be expected to lead to a claim.
Please note: If payment has been made using frequent flyer points, airmiles,
3. Any costs relating to pregnancy, if you are more than 26 weeks pregnant loyalty card points or the like, settlement of your claim will be based upon
at the start of or during your trip. the lowest available published flight fare for the flight originally booked if
4. Any treatment or surgery which the Medical Emergency Assistance they are non-transferable.
Company thinks is not immediately necessary and can wait until you
We will provide this cover if the cutting short of your trip is necessary and
return to the United Kingdom. The decision of the Medical Emergency
unavoidable as a result of the following.
Assistance Company is final.
1. You dying, becoming seriously ill or being injured.
5. The extra cost of a single or private hospital room unless this is medically
necessary. 2. The death, serious illness or injury of a relative, close business associate,
a person who you are travelling with or a relative or friend living abroad
6. Any search and rescue costs (costs charged to you by a government,
regulated authority or private organisation connected with finding and who you are staying with.
rescuing an individual. This does not include medical evacuation costs 3. If the police or relevant authority need you to return home to the United
by the most appropriate transport). Kingdom after a fire, storm, flood, burglary or vandalism to your home
7. Any costs for the following: or place of business.
• telephone calls (other than the first call to the Medical Emergency 4. If you are a member of the armed forces or police, fire, nursing or
Assistance Company to notify them of the medical problem); ambulance services which results in you having to return home to the
United Kingdom due to an unforeseen emergency or if you are posted
• taxi fares (unless a taxi is being used in place of an ambulance to
overseas unexpectedly.
take you to or from a hospital); or
• food and drink expenses (unless these form part of your hospital What you are not covered for under section D
costs if you are kept as an inpatient). 1. The excess of £50 for each insured person and for each incident.
8. Any medical treatment and associated costs you have to pay when you 2. Cutting short your trip because of a medical condition or an illness
have refused to come back to the United Kingdom and the Medical related to a medical condition which you knew about at the time of
Emergency Assistance Company considered you were fit to return home.
taking out this insurance and/or at the time of commencing travel and
9. Any treatment or medication of any kind that you receive after you return which could reasonably be expected to lead to a claim. This applies to
to the United Kingdom. you, a relative, business associate or a person who you are travelling
with, and any person you were depending on for the trip.
Claims evidence required for section B
3. Any claims where the Medical Emergency Assistance Company have not
• Certificate of insurance been contacted to authorise your early return back to the United Kingdom.
• Proof of travel (confirmation invoice, travel tickets) 4. You being unable to continue with your travel due to your failure to
• Invoices and receipts for your expenses obtain the passport or visa you need for the trip.
5. The cost of your intended return travel to the United Kingdom if we have
Please note: We may request other evidence to support your claim paid additional travel costs for you to cut short your trip.
dependent upon the circumstances. Please note: We will calculate claims for cutting short your trip from the day
you return to the United Kingdom or the day you go into hospital as an
SECTION C – HOSPITAL BENEFIT inpatient. Your claim will be based solely on the number of complete days
you have not used.
What you are covered for under section C If you have to cut short your trip and you do not return to the United
We will pay a benefit of £10 for each complete 24-hour period that you are Kingdom we will only be liable for the equivalent costs which you would
kept as an inpatient, up to £500 in total if, after an accident or illness that is have incurred had you returned to the United Kingdom.
covered under section B (Medical and other expenses outside of the United
Kingdom) of this insurance, you go into hospital overseas as an inpatient. Claims evidence required for section D
Please note: This benefit is only payable for the time that you are kept as an
inpatient abroad and ceases if you go into hospital upon your return to the • Certificate of insurance
United Kingdom. This amount is meant to help you pay any extra expenses • Proof of travel cost (confirmation invoice, flight tickets)
such as taxi fares and phone calls.
• Invoices and receipts for your expenses
Claims evidence required for section C • An official letter confirming: the need for your return to the
United Kingdom, emergency posting overseas
• Certificate of insurance
Please note: We may request other evidence to support your claim
• Proof of travel (confirmation invoice, travel tickets)
dependent upon the circumstances.
• Proof of your hospital admission and discharge dates and times
SECTION E1 – MISSED DEPARTURE
Please note: We may request other evidence to support your claim
dependent upon the circumstances.
DEFINITION RELATING TO THIS SECTION
SECTION D – CUTTING YOUR TRIP SHORT Public transport
Bus, coach, ferry, sea vessel or train which operates according to a published
Please note: If you need to return home to the United Kingdom earlier than timetable.
planned, you must contact the Medical Emergency Assistance Company
immediately (please see the Medical and other emergencies section on What you are covered for under section E1
page 3 for further details). We will pay up to £500 for the reasonable extra costs of travel and
accommodation you need to arrive at your booked holiday destination if you
What you are covered for under section D cannot reach the final international departure point on the outward or return
We will pay up to £3,000 for: trip from or to the United Kingdom because:
6
• public transport services (please refer to the definition of ‘public What you are not covered for under sections F1 and F2
transport’ on the previous page) fail due to poor weather conditions, 1. The excess of £50 for each insured person and for each incident (this
a strike, industrial action or mechanical breakdown; or only applies if you are claiming under section F2).
• the vehicle in which you are travelling is directly involved in an 2. Any claims where you have not checked in for your trip at the final
accident or suffers a mechanical breakdown (this would not include international departure point at or before the recommended time.
your vehicle running out of fuel, oil or water or suffering a flat tyre, 3. Any claims where you have not obtained written confirmation from the
puncture or flat battery). appropriate transport company or authority stating the reason for the
delay and how long the delay lasted.
SECTION E2 - MISSED CONNECTION Claims evidence required for sections F1 and F2
What you are covered for under section E2 • Certificate of insurance
We will pay up to £300 for the reasonable extra costs of travel and • Proof of travel (confirmation invoice, flight tickets)
accommodation you need to enable you to continue with your pre-booked • An official letter confirming the cause and length of the delay
journey in accordance with your itinerary should you miss a flight • Official confirmation that your pre paid expenses cannot be
connection due to: refunded (for claims under section F2)
• The airline with whom you are booked to travel being unable to
deliver you in sufficient time to your connecting airport to meet your Please note: We may request other evidence to support your claim
connecting flight due to poor weather conditions, a strike, industrial dependent upon the circumstances.
action or mechanical breakdown.
What you are not covered for under sections E1 and E2 SECTION G1 – PERSONAL BELONGINGS AND BAGGAGE
1. The excess of £50 for each insured person and for each incident.
What you are covered for under section G1
2. Any claims where you have not allowed enough time to reach your final
We will pay up to £1,000 for items which are usually carried or worn by
booked international departure point at or before the recommended time.
travellers for their individual use during a trip. We will pay for items owned
3. Any claims where you have not obtained written confirmation from the (not borrowed or rented) by you which are lost, stolen or damaged during
appropriate transport company or authority stating the reason for the your trip.
delay and how long the delay lasted.
Please note:
4. Any claims relating to your own vehicle suffering a mechanical
• Payment will be based on the value of the property at the time it was
breakdown if you are unable to provide evidence that the vehicle was lost, stolen or damaged. An allowance may need to be made for
properly serviced and maintained and that any recovery or repair was wear, tear and loss of value depending on the age of the property.
made by a recognised breakdown organisation.
• The maximum amount we will pay for any one item, pair or set of
Claims evidence required for sections E1 and E2 items is £150. Please refer to the definition of ‘pair or set of items’
on page 4.
• Certificate of insurance • The maximum amount we will pay for valuables and
• Proof of travel (confirmation invoice, flight tickets) electronic/other equipment in total is £200. Please refer to the
definition of ‘valuables and electronic/other equipment ’ on page 4.
• Invoices and receipts for your expenses
• The maximum we will pay for property which is lost or stolen from
• An official letter confirming the reason for your late arrival and
an unattended motor vehicle is £100 for each insured person as long
the length of the delay
as the property was kept in a locked boot, a locked and covered
luggage compartment or a locked glove compartment and there is
Please note: We may request other evidence to support your claim
evidence of forced and violent entry to the vehicle.
dependent upon the circumstances.
SECTION G2 – DELAYED BAGGAGE
SECTION F1 – TRAVEL DELAY
What you are covered for under section G2
Please note: You are entitled to claim under section F1 or F2 but not both
We will pay up to £135 for buying essential items if your baggage is delayed in
sections.
reaching you on your outward international journey for more than 24 hours.
What you are covered for under section F1 Please note: You must get written confirmation of the length of the delay
We will pay a benefit of £20 for every 12 hour period, up to £300 in total, if from the appropriate airline or transport company and you must keep all
your final international departure from or to the United Kingdom by aircraft, receipts for the essential items you buy.
sea vessel, coach or train is delayed for more than 12 hours due to poor If your baggage is permanently lost we will take any payment we make for
weather conditions, a strike, industrial action or mechanical breakdown. We delayed baggage from your overall claim for baggage.
will pay a benefit for each complete 12 hour period that you are delayed, as
long as you eventually go on the holiday.
SECTION G3 – PERSONAL MONEY
SECTION F2 – ABANDONING YOUR TRIP What you are covered for under section G3
We will pay up to £500 for the loss or theft of the following if you can
What you are covered for under section F2 provide evidence you owned them and evidence of their value (this would
We will pay up to £3,000 if it is necessary for you to cancel your trip if your include receipts, bank statements or cash-withdrawal slips):
final international departure from the United Kingdom by aircraft, sea vessel, • Cash; and
coach or train is delayed for more than 24 hours due to poor weather • Travellers cheques (if these cannot be refunded by the provider).
conditions, a strike, industrial action or mechanical breakdown. We will pay
Please note: The maximum amount we will pay for cash carried by one
the following costs which you have already paid for and cannot get back:
person, whether jointly owned or not, is £250 (or £50 for children under 16
• travel and accommodation expenses; years of age).
• excursions, tours and activities; and
• visas. SECTION G4 – PASSPORT AND TRAVEL DOCUMENTS
Please note: If payment has been made using frequent flyer points, airmiles,
loyalty card points or the like, settlement of your claim will be based upon What you are covered for under section G4
the lowest available published flight fare for the flight originally booked if We will pay up to £200 for the cost of replacing the following items
they are non-transferable. belonging to you if they are lost, stolen or damaged during your trip:
7
• Passport;
• Travel and admission tickets; and Please note: If you are unable to provide any of the reports
referred to above, you may still be eligible to make a claim
• Visas. dependent upon the circumstances which have prevented you
Please note: The cost of replacing your passport includes the necessary and from obtaining the necessary documentation. Please contact the
reasonable costs you pay overseas associated with getting a replacement Wizz Air Claims Department to discuss why you have been
passport to allow you to return back to the United Kingdom (this would unable to obtain the relevant reports and to obtain a claim form
include travel costs to the local Embassy as well as the cost of the emergency so your claim can be considered.
passport itself). A claim for the lost or stolen passport would be calculated
according to its expiry date – depending upon how many years there were Please note: We may request other evidence to support your claim
left to run on the original passport, an unused pro-rata refund would be made dependent upon the circumstances.
of its original value.
Important information:
What you are not covered for under sections G1, G2, G3 and G4
1. The excess of £50 for each insured person and for each incident (this • You must act in a reasonable way as if uninsured to look after
does not apply if you are claiming under section G2 or G4). your property and not leave it unattended or unsecured in a
2. Property you leave unattended in a public place. public place;
3. Any claim for loss or theft to personal belongings and baggage, personal • You must carry valuables and money with you when you are
money or passports and travel documents which you do not report to the travelling. When you are not travelling, keep your money and
police within 24 hours of discovering it and which you do not get a passport with you at all times or leave them in a locked safety
deposit box;
written police report for.
• You must report all losses, thefts or delays to the relevant
4. Any claim for loss, theft, damage or delay to personal belongings and
authorities and obtain a written report from them within 24 hours
baggage which you do not report to the relevant airline or transport
of the incident; and
company within 24 hours of discovering it and which you do not get a
written report for. In the case of an airline, a property irregularity report • You must provide the Wizz Air Claims Department with all the
will be required. If the loss, theft or damage to your property is only documents they need to deal with your claim, including a police
report, a property irregularity report, receipts for the items being
noticed after you have left the airport, you must contact the airline in
claimed as applicable.
writing with full details of the incident within seven days of leaving the
airport and get a written report from them.
5. Any loss or theft of your passport which you do not report to the consular
representative of your home country within 24 hours of discovering it
SECTION H – PERSONAL ACCIDENT
and get a written report for.
6. Any loss, theft or damage to valuables and electronic/other equipment DEFINITIONS RELATING TO THIS SECTION
which you do not carry in your hand luggage while you are travelling.
7. Money, passports and travel documents which you do not carry with you Accident
unless they are being held in locked safety deposit facilities. A sudden, unexpected and specific event, external to the body, which occurs
at an identifiable time and place.
8. Claims arising due to an unauthorised person fraudulently using your
credit or debit cards. Loss of sight
9. Claims where you are unable to provide receipts or other reasonable Physical loss of one or both eyes or the loss of a substantial part of the sight
proof of ownership wherever possible for the items being claimed. of one or both eyes. A substantial part means that the degree of sight
10. Breakage of fragile objects or breakage of sports equipment while being remaining after the accident is 3/60 or less on the Snellen scale after
used (unless your claim is for damage to winter sports equipment and the correction with spectacles or contact lenses. (At 3/60 on the Snellen scale a
appropriate premium for winter sports cover has been paid). person can see at 3 feet something that a person who has not suffered loss of
sight should be able to see at 60 feet.)
11. Damage due to scratching or denting unless the item has become
unusable as a result of this. Permanent total disablement
12. Shortages due to variations in exchange rates. The inability of an insured person to continue in any occupation for which
they are fitted by way of training, education or employment which in all
13. If your property is delayed or held as a result of Customs, the police or
probability will continue for the rest of their life.
other officials legally holding it.
14. Loss of jewellery (other than wedding rings) while swimming or taking What you are covered for under section H
part in dangerous activities. We will pay up to £10,000 to you or your executors or administrators if you
15. Losses caused by mechanical or electrical breakdown or damage caused are involved in an accident during your trip which solely and independently
by leaking powder or fluid carried within your baggage. of any other cause results in one or more of the following within 12 months
of the date of the accident.
16. Loss, theft or damage to contact or corneal lenses, sunglasses,
prescription glasses or spectacles, dentures, hearing aids, artificial limbs, • Complete loss of limb (meaning permanent loss by physical
paintings, household equipment, mobile phones, bicycles and their separation at or above the wrist or ankle or permanent and total loss
accessories, motor vehicles and their accessories, marine craft and of use of a limb). A limb means an arm, hand, leg or foot;
equipment or items of a perishable nature (meaning items that can decay • Loss of sight in one or both eyes;
or rot and will not last for long, for example, food). • Permanent total disablement; or
• Death.
Claims evidence for sections G1 to G4
Please note: We will only pay for one personal accident benefit for each
insured person during the period of insurance shown on your certificate of
• Certificate of insurance
insurance.
• Loss or theft of property or money – police report
If you are under 16 years of age a reduced benefit of £1,000 will apply.
• Loss, theft or damage by an airline – property irregularity report,
flight tickets and baggage check tags What you are not covered for under section H
• Delay by an airline – written confirmation of the length of delay 1. Any claim arising from illness which develops or worsens during your
from the airline, flight tickets, baggage check tags, receipts for trip and results in your death or disablement.
emergency purchases
Claims advice for section H
• Loss or theft of a passport – police report, consular report, receipts
for additional expenses to get a replacement passport overseas
• Please phone the Wizz Air Claims Department on 0845 603 9892
• Proof of value and ownership for property and money to ask for advice
8
6. The costs of following up a claim for bodily injury, loss or damage
SECTION I – PERSONAL LIABILITY caused by or in connection with your trade, profession or business,
under contract or arising out of you possessing, using or living on any
What you are covered for under section I land or in any buildings.
We will pay up to £1,000,000 if, within your trip, you are legally liable
7. Any claims arising out of you owning, possessing or using mechanically-
for accidentally:
propelled vehicles, watercraft or aircraft of any description, animals,
• injuring someone; or firearms or weapons.
• damaging or losing someone else’s property. 8. Any claim reported more than 180 days after the incident took place.
What you are not covered for under section I Important information:
1. The excess of £150 for each insured person and for each incident.
2. Any liability arising from an injury or loss or damage to property: • We will have complete control over any legal representatives
a. owned by you, a member of your family or household or a person appointed and any proceedings;
you employ; or • You must follow our advice or that of our agents in handling any
b. in the care, custody or control of you or of your family or household claim; and
or a person you employ. • You must get back all of our expenses where possible. You must
3. Any liability for death, disease, illness, injury, loss or damage: pay us any expenses you do get back.
a. to members of your family or household, or a person you employ;
b. arising in connection with your trade, profession or business; Claims advice for section J
c. arising in connection with a contract you have entered into;
• Please phone the Wizz Air Claims Department on 0845 603 9892
d. arising due to you acting as the leader of a group taking part in an to ask for advice as soon as you need to make a claim
activity;
e. arising due to you owning, possessing, using or living on any land or
in buildings, except temporarily for the purposes of the trip; or SECTION K – HIJACK
f. arising due to you owning, possessing or using mechanically-
propelled vehicles, watercraft or aircraft of any description, animals What you are covered for under section K
(other than horses, domestic cats or dogs), firearms or weapons. We will pay a benefit of £30 for every 24 hour period, up to £1,000 in total,
if the aircraft or sea vessel in which you are travelling is hijacked for more
Important information: than 24 hours.
Please note: You must get written confirmation from the appropriate
• You must give the Wizz Air Claims Department notice of any
transport company stating how long the hijack lasted.
cause for a legal claim against you as soon as you know about it,
and send them any documents relating to a claim; Claims evidence required for section K
• You must help the Wizz Air Claims Department and give them all the
information they need to allow them to take action on your behalf; • Certificate of insurance
• You must not negotiate, pay, settle, admit or deny any claim • Proof of travel (confirmation invoice, flight tickets)
unless you get the Wizz Air Claims Department’s permission in
• An official letter confirming the length of the hijack
writing; and
• We will have complete control over any legal representatives
Please note: We may request other evidence to support your claim
appointed and any proceedings, and we will be entitled to take
dependent upon the circumstances.
over and carry out in your name your defence of any claim or to
prosecute for our own benefit any claims for indemnity, damages
or otherwise against anyone else. WINTER SPORTS COVER
Claims advice for section I Please note: The following sections only apply if you have paid the
appropriate premium for winter sports cover and this is shown on your
certificate of insurance.
• Do not admit liability, offer or promise compensation
• Give details of your name, address and travel insurance
• Take photographs and videos, and get details of witnesses if you can DEFINITIONS RELATING TO WINTER SPORTS COVER
• Tell the Wizz Air Claims Department immediately about any
claim that is likely to be made against you and send them all the Winter sports
documents that you receive Bigfoot skiing, cat skiing or boarding, cross country skiing, glacier skiing,
glacier walking (up to 4,000 metres), heli-skiing, ice hockey, ice skating, kite
snowboarding, langlauf, mono skiing, off piste skiing or snowboarding
(except in areas considered to be unsafe by resort management), skiing, ski
SECTION J – LEGAL EXPENSES mountaineering, ski randonee, ski touring, snowboarding, speed skating and
tobogganing.
What you are covered for under section J
We will pay up to £10,000 for legal costs and expenses arising as a result of Winter sports equipment
dealing with claims for compensation and damages resulting from your Skis, poles, ski boots and bindings, ski helmets, snowboards, snowboard
death, illness or injury during your trip. boots and bindings.
What you are not covered for under section J
1. The excess of £150 for each insured person and for each incident.
SECTION L1 – WINTER SPORTS EQUIPMENT
2. Any claim which we have not agreed to accept beforehand in writing. What you are covered for under section L1
3. Any claim where we or our legal representative believe that an action is We will pay up to £300 for winter sports equipment owned or hired by you
not likely to be successful or if we believe that the costs of taking action which is lost, stolen or damaged during your trip.
will be greater than any award. Please note:
4. The costs of making any claim against us, our agents or representatives, or • An allowance will be made for wear, tear and loss of value on claims
against any tour operator, accommodation provider, carrier or any person made for winter sports equipment owned by you as follows.
who you have travelled with or arranged to travel with. Up to 12 months old – 90% of the purchase price
5. Any fines, penalties or damages you have to pay. Up to 24 months old – 70% of the purchase price
9
Up to 36 months old – 50% of the purchase price
SECTION M – SKI PACK
Up to 48 months old – 30% of the purchase price
Up to 60 months old – 20% of the purchase price What you are covered for under section M
Over 60 months old – 0% We will pay up to £150 for the unused percentage of your ski pack which
you have already paid for and cannot get back if you become ill or are
• The maximum amount we will pay for any one item, pair or set of
injured during your trip and cannot take part in the winter sports activities as
items is £150. Please refer to the definition of ‘pair or set of items’ planned. A ski pack includes ski school fees or ski tuition fees, your lift pass
on page 4. and winter sports equipment that you have hired.
• You must bring any damaged winter sports equipment you own back Please note: Your claim will be based on the number of complete days you
to the United Kingdom for inspection. have not used. You must get written confirmation of the nature of your illness
or injury from the treating doctor in the resort along with confirmation of
how many days you were unable to ski.
SECTION L2 – WINTER SPORTS EQUIPMENT HIRE
Claims evidence required for section M
What you are covered for under section L2
• Certificate of insurance
We will pay up to £15 for every 24 hour period, up to £200 in total, for the
• Proof of travel (confirmation invoice, travel tickets)
cost of hiring winter sports equipment if winter sports equipment owned
• Invoices and receipts for your prepaid ski pack
by you is:
• An official letter from the treating doctor in the resort to confirm
• delayed in reaching you on your outward international journey for your inability to take part in the planned winter sports activities
more than 12 hours; or
• lost, stolen or damaged during your trip. Please note: We may request other evidence to support your claim
dependent upon the circumstances.
Please note: You must keep all receipts for the winter sports equipment that
you hire. You must bring any damaged winter sports equipment back to the
United Kingdom for inspection. SECTION N – PISTE CLOSURE
Please note: This section only applies between 1 December and 15 April for
travel to the Northern hemisphere or between 1 May and 30 September for
SECTION L3 - LIFT PASS
travel to the Southern hemisphere.
What you are covered for under section L3 What you are covered for under section N
We will pay up to £100 for the loss or theft of your lift pass. Claims would We will pay up to £20 for every 24 hour period, up to £200 in total if, as a result
be calculated according to the expiry date of the lift pass – depending upon of not enough snow, too much snow or high winds in your booked holiday
how many days there were left to run on the original lift pass, an unused pro- resort, all lift systems are closed for more than 12 hours. We will pay for either:
rata refund would be made of its original value. • the cost of transport to the nearest resort; or
• a benefit for each complete 24-hour period that you are not able to
What you are not covered for under sections L1, L2 and L3 ski and there is no other ski resort available.
1. The excess of £50 for each insured person and for each incident (this Please note: You must get written confirmation from the management of the
does not apply if you are claiming under section L2). resort stating the reason for the closure and how long the closure lasted.
2. Any claim for loss or theft which you do not report to the police within Claims evidence required for section N
24 hours of discovering it and which you do not get a written police
report for. • Certificate of insurance
3. Any claim for loss, theft, damage or delay to winter sports equipment • Proof of travel (confirmation invoice, flight tickets)
which you do not report to the relevant airline or transport company • An official letter confirming the cause and length of the closure
within 24 hours of discovering it and which you do not get a written • Receipts for your travel expenses if you travel to the nearest resort
report for. In the case of an airline, a property irregularity report will be
required. If the loss, theft or damage to your winter sports equipment is Please note: We may request other evidence to support your claim
only noticed after you have left the airport, you must contact the airline dependent upon the circumstances.
in writing with full details of the incident within seven days of leaving
the airport and get a written report from them. SECTION O – AVALANCHE COVER
4. Winter sports equipment you have left unattended in a public place
unless the claim relates to skis, poles or snowboards and you have taken What you are covered for under section O
all reasonable care to protect them by leaving them in a ski rack between We will pay up to £100 for the necessary and reasonable travel and
accommodation expenses that you pay or agree to pay overseas if you are
8am and 6pm.
prevented from arriving at or leaving your booked ski resort for more than 12
5. Claims where you are unable to provide receipts or other reasonable hours from the scheduled arrival or departure time because of an avalanche.
proof of ownership wherever possible for the items being claimed. Please note: You must get written confirmation from the appropriate
authority stating the reason for the delay and how long the delay lasted.
Claims evidence required for sections L1 to L3
What you are not covered for under section O
• Certificate of insurance 1. The excess of £50 for each insured person and for each incident.
• Loss or theft – police report
Claims evidence required for section O
• Loss, theft or damage by an airline – property irregularity report,
flight tickets and baggage check tags • Certificate of insurance
• Delay by an airline – written confirmation of the length of delay • Proof of travel (confirmation invoice, flight tickets)
from the airline, flight tickets, baggage check tags, receipts for the
• An official letter confirming the cause and length of the delay
hire of winter sports equipment
• Invoices and receipts for your extra travel and accommodation
• Proof of value and ownership
expenses
Please note: We may request other evidence to support your claim Please note: We may request other evidence to support your claim
dependent upon the circumstances. dependent upon the circumstances.
10
SUMMARY OF IMPORTANT CONTACT DETAILS
Helpline prior to travel
Phone: 0207 954 7898
E-mail: wizzairuktravelinsurance@chartisinsurance.com
Phone lines are open Monday to Friday between 9am
and 5pm
Medical Assistance – Travel Guard
Phone: +44 (0) 1273 400 610
Fax: +44 (0) 1273 376 935
Phone lines are open 24 hours a day, 7 days a week
Claims – Wizz Air Claims Department
Travel Guard, PO Box 60108, London SW20 8US
Phone: 0845 603 9892
Fax: 01273 376 935
E-mail: uk.claims@travelguard.com
The claims department are open Monday to Friday
between 9am and 5pm
Wizz Air
Website to arrange bookings with Wizz Air –
www.wizzair.com
AHT0239 [WIZZ AIR STANDALONE POLICY WORDING] DEC 09
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