Employee Assistance Programme
The Centrica EAP service is available to all employees and their immediate family members.
It is accessible 24 hours a day, 365 days a year, and completely confidential. It is provided by
an external supplier – AXA ICAS.
The dedicated freephone number is 0800 531 6093.
ICASXtra can be accessed via the internet, click here.
This wide-ranging practical, information, research and consultancy service enables
employees take a more preventative approach to everyday issues affecting their lives, which
ultimately impact on their job performance and perhaps absence record. By encouraging
individuals to be proactive and to access independent support early, it can reduce the amount
of issues which could develop into more difficult problems later.
Typical Issues are:
Consumer Issues - consumer rights, house purchase, travel, faulty workmanship, lost credit
Family Care - care of ill or dependent relatives, birth, bereavement, childcare, adolescent
issues, care for the elderly.
Financial - organising finances, debts, court claims, state benefits, mortgages, tax queries,
pensions, savings, insurance, negative equity.
Education - special education, grants, schooling problems, bullying, further/higher education
Legal - probate, child custody, marriage/co-habitation, separation/ divorce, CSA situations,
traffic offences, wills, conveyancing, neighbourhood disputes, aspects of employment, basic
rights in law.
Personal Injury Service – advice given on any type of personal injury claims arising from
non-work related incidents including traffic accidents, medical negligence, sports injuries and
Health - patient charter rights, NHS provision, private medical cover, DSS systems
Housing - tenancy rights, right to buy situations, mortgages, leasing, and letting, insurance.
Employees and family members gain direct, unlimited and confidential freephone access, 24
hours a day to team of highly qualified professional counsellors.
Face to Face Counselling
Individuals can also access face to face counselling through a national affiliate network of
professional counselors if they choose. Counselling provided is a short-term focused model,
delivering a pragmatic approach to empower individuals to take control of their situation,
encouraging individuals to be more proactive in their own wellbeing.
Provides on-line access to a range of information and factual support, presented in a way that
is both easy to understand and visually attractive and engaging. AXA ICAS regularly update
the material to reflect new trends and legislative changes that impact on peoples’ lives so that
employees will want to return to the site as a first resource. There are downloadable tools
and guides to help employees navigate their way through the circumstances they are facing
as well as a handy search facility.