NHS Education for Scotland
ECCF Masterclass :
1 December 2009
At Thistle Glasgow.
The Early Clinical Career Fellowships initiative is being led by NHS
Education for Scotland as part of Modernising Nursing Careers (SEHD
2006). The overarching aim is to design, develop, deliver and evaluate
an early succession planning approach targeted at new registrants with
study at Masters level at its core. The fellowships include access to
masters level education, mentorship, one to one clinical coaching, action
learning sets and masterclasses. This report summarises the third
masterclass of the initiative which focussed on Personal effectiveness.
AIMS OF THE MASTERCLASS
This one day event promised to be an interactive and useful day for
fellows to learn and discuss their own effectiveness.
Update on national and local progress on ECCF in NHSScotland
Consider how to use Emotional Intelligence more effectively in the
Consider how to positively manage conflict and difficult behaviours
Understand the impact of behaviour on individuals and teams to
achieve better outcomes
The PowerPoint presentation and handout for the masterclass are
available at http://www.nes.scot.nhs.uk/nursing/eccf
Liz Jamieson, Programme Director, chaired the day, welcoming the
fellows to the outlined the aims and format of the day. The full
programme is in appendix 1.
Liz gave an update of changes to the Project Team with Carol Tavares-
Chen joining the team as Project co-ordinator and the main point of
contact through the ECCF email address email@example.com
Liz remains the Accountable Officer in her role as Programme Director
and Ann Rae, Educational Projects Manager has operational
responsibility for ECCF.
Liz highlighted a few recent developments:
Next masterclass – in March – information will be circulated in due
New ECCF branding on all future communications – fellows may like
to use this for presentations etc. There is a PowerPoint template
available. Get in touch with the ECCF Project Team if you wish to
The ECCF explained leaflet was distributed at the masterclass and
fellows asked to distribute. More copies are available form the ECCF
team and they can be downloaded from the ECCF website.
The ECCF Newsletter was distributed again for fellows to distribute.
The 3 fellows on editorial team (Darren Wilkinson, Susan Miller and
Lee Nicholson). Will be meeting in January and would welcome any
suggested articles from fellows. Again more copies are available and
it can be downloaded from the website.
Meetings have taken place with the NHS Board Leads to strengthen
the infrastructure for ECCF. If fellows do not know who their NHS
Board lead is, they should contact the ECCF team.
Liz then introduced the three Action Learning Set Facilitators who leading the
group work around personal effectiveness. Kate Cocozza, Fiona Cook and Ian
3. Summary of Groups work
Kate introduced the three workshops which would each run three times so that
everyone would be able to attend all of them.
Kate‟s workshop was based on based on Neuro Linguistic Programming we
explored the concepts of:
* The meaning of communication (Responsibility)
* The impact of positive behaviour on outcomes (Proactive vs
* Helpful presuppositions
Fiona led a session on emotional intelligence which focussed on recognising
our feelings and the feelings of others; also recognising that our feelings have
an impact on our behaviours and consequently have an impact on others.
Using transactional analysis as a model, the group explained personal
responses to situations, recognising that some of our responses are learned
behaviour from the past which may not always be appropriate.
The group looked at emotional competencies and began to explore how each
could begin to become more emotionally intelligent in a range of personal and
Session closed with Fiona‟s mantra – „you can‟t change other people … you
can only change yourself!‟
The flipchart outputs from Fiona‟s session in appendix 2.
Ian ran an interactive session around to support fellows in conflict
Ian summarised the session and asked fellows to identify a) what they had
learned and b) what action they would take forward after today. These were put
onto a “learning tree”. The full list of feedback is in Appendix 3.
Examples of the learning points were:
“Conflict isn’t negative”, “conflict can be managed and dealt with before crisis
stage”, “It’s important to acknowledge emotions”, “more understanding of
Examples of actions were:
“Think how I can change a negative situation into a positive one”, “Try to be
more aware of others feelings and the impact my behaviour can have on them”,
“Make more of an effort to be positive when going to work for a 12hour shift”.
The masterclass evaluated well with 70 % indicating that the aims were fully
met and 100% feeling able to contribute to the discussion. 97% rated the event
excellent of good.
Fellows liked the smaller interactive group work, some would have liked more
Suggested ways of improving the masterclass included: presentations available
on the website, keep group work and interactive sessions, perhaps an option to
choose the workshops of interest, less content but more indepth.
Other comments included suggestions for future masterclasses e.g Masterclass
in future with speakers who can show us opportunity employment after ECCF is
finished. Would love to have a session or masterclass on submitting journal abstracts
There were many positive comments including “The best masterclass yet. Very
informative and learned loads”.
The full evaluation is in appendix 4.
Ann closed the masterclass thanking the fellows for attending and
contributing throughout the day; Carol for organising and the facilitators
for running such valuable sessions.
10:00 REGISTRATION AND COFFEE
10:20 Welcome, introduction and national Liz Jamieson,
update Programme Director,
Ann Rae, Educational
NHS Education for
10:40 Feedback from Fellows activity Fellows
following Pt Experience Masterclass
and question time
11:00 Personal Development Workshops Kate Cocozza, Ian
(coffee available during workshop) Duncan, Fiona Cook
Action Learning Set
12:30 LUNCH AND NETWORKING
13:30 Personal Development Workshops Kate Cocozza, Ian
Duncan, Fiona Cook (as
15.45 Evaluation and thanks Ann Rae
Flipcharts from Fiona’s session
Emotional Intelligence Is
Understanding how you feel
Impact on Others
Aware of Others Educational
Impact on Others
Aware of Others Feelings
Emotional Intelligence Refers To
Capacity for recognising our own feelings and those of others
For motivating ourselves
Managing emotions well in ourselves and our relationships
Competencies in Emotional Intelligence
Everybody is ok
Everybody has capacity to think
Everybody has capacity to change
Parent P Deals with the past
Adult A Deals with the Here and Now
Child C Deals with the Past
I‟m only OK if …..
I‟m not OK when …..
Others are OK when …..
Others are not OK when …..
So What Now?
Become emotionally literate „ I feel …
Distinguish between thoughts and feelings
Take more responsibility for your feelings
Use your feelings to make decisions
Use feelings to set and achieve goals
Fell energised and not angry
Validate other people‟s feelings
Use feelings to show respect for others
Don‟t advise/criticise/control others
Avoid people who invalidate you
Post It Notes
What you have learned. Different views of conflict resolution. Differing
way to communicate.
Self awareness of mine and others feelings.
What will be different? More aware of own emotions. Seeking to
understand other people‟s emotions. Respects other‟s world.
Positively manage to understand how to effectively manage conflict.
New perceptions/ways of thinking. Dialogue for difficult conflicting
situations. Awareness of different thinking in situations.
Conflict techniques. Change ways of thinking.
You can use energy from any emotion.
It‟s important to communicate early on in a conflict.
How to use emotional intelligence and NLP in the workplace.
Explore how to gel. Use the energy of anger rather than supervising I
am ok with it!
To consider responses beyond the emotive.
Effectively use. Emotional intelligence in the workplace.
How past can affect your behaviour unconsciously.
Nearly all the information was new, so will follow up with extra reading –
Authorise we have been direct to be facilitators.
Recognising triggers for conflict. Managing conflict effectively.
Be more aware of adult -> adult conversations.
Deal with conflict in a different manner take 10 second prior to reacting.
To engage with greater confidence in areas/issues of conflict.
Establish commonality (goals) when dealing with conflict.
Try to be more aware of other people‟s feelings around me and the
impact my behaviour can have on them!
More understanding of emotional intelligence. Am now fully aware of
Conflict hotspots. Manage conflict more effectively. Self awareness.
Conflict can be managed and dealt with before crisis stage.
Think how I can change a negative situation into a positive.
To effectively use emotional intelligence in life.
Can be a positive experience.
It‟s important to acknowledge emotions. Both your aim and others.
Be more aware of colleagues feelings.
Conflict isn‟t just negative.
Intercept early. Find root of problem (proactive). Be aware of emotions
and their influences change strategies.
Make a conscious effort to be positive when going to work for a 12° shift.
Be more proactive with conflict resolution. Look at NLP in more depth.
To be more assertive in using conflict skills.
Seek to understand.
Allow time to think before reaction in difficult situations
Be aware of others feelings.
What can be improved. Sessions were too short and too much to be
Be more negotiable rather than confrontational
30 delegates completed an Evaluation Form.
Were the aims of the masterclass met?
Fully 21 - 70%
Partly 9 - 30%
Not at all 0
Did you feel the format of the day enabled you to contribute?
Yes 30 - 100%
Rooms a little bit affected by outside sounds
Easier to contribute in a smaller group
Sometimes ran out of time
It was nice being in smaller groups – felt this was an improvement on previous –
good venue with ability to separate room
It was very beneficial
Rapport with facilitators was good
Smaller workshops good greater opportunity
It was interactive
Interactive = better understanding
Enjoyed separate sessions
Encouraged to be open and sharing
Preferred the small group and interactions which was effective
Please indicate your overall impression of the masterclass?
Excellent 57 %
Good 40 %
Satisfactory 3 %
How did you find the venue/catering facilities?
Excellent 45 %
Good 27 %
Satisfactory 6 %
(20 %) delegates didn‟t tick any option
1 delegate noted rooms quite cold
Are there ways we can improve the masterclass format?
If all workshops had been on Powerpoint to be uploaded onto ECCF Website
Continue with Group work
I was quite happy with the format
Would like info re further reading and resources
More Group discussion would be beneficial and less „lecturing‟
More time for Workshops
More lively Group work sessions
Very beneficial moving around. Different speakers = interesting
I felt 3 different sessions had a lot of content. Could 2 sessions, more in depth be
Perhaps having an option to sign up for classes we are most interested in?
Personal effectiveness needs more time it felt very hurried in each workshop
Any other comments?
Would have liked more input from fellows, too far sided on facilitators. Conflict
workshop, too personal, especially with group work. Feeling it borders therapy
Masterclass in future with speakers who can show us opportunity employment after
ECCF is finished
Conflict management was aimed at people with no knowledge/understanding or
insight. All other parts of the day were well thought out and very beneficial
More input from fellows as I felt it was one sided, would have liked to have shared
experiences with other fellows regarding conflict and how they manage this in the
Would like another session on personal effectiveness
Would love to have a session or masterclass on submitting journal abstracts
The sessions were too short. Whole weeks could have covered each subject!!!
Perhaps splitting the sessions over 2/3 masterclasses?
Conflict management was very full and would have been better as a full day
Enjoyed day collating points raised at ALS
Thoroughly enjoyable and thought provoking
The best masterclass yet. Very informative and learned loads.