Employee Assistance Program - PDF

							Summary of EAP Services
Anthem Employee Assistance Program (EAP) provides solutions to help enhance employee productivity
and total wellness through its confidential and easily accessible services. Anthem EAP puts convenient
resources within your employees’ reach, and that helps keep them—and your company—healthy.


EMPLOYEE SERVICES                                                                                                        Website Resources
(Employees and members of their household)                                                                               Members have access to our innovative website,
                                                                                                                         www.AnthemEAP.com. The site provides extensive
Telephone Counseling & Referral Services                                                                                 EAP and work/life information with links to
Members can call Anthem EAP for information,                                                                             resources, thousands of current articles and tips
referrals, and crisis assistance whenever they                                                                           on managing personal and professional situations,
need us – 24/7. Callers will speak directly with                                                                         and several interactive tools including self-
an EAP counselor, no busy signal or automated                                                                            assessments and dependent care searches.
attendant.
                                                                                                                         EAP Orientation
Face-to-Face Counseling Visits                                                                                           To make sure employers and employees
Members receive a specified (3, 4, or 6                                                                                  understand their EAP benefit, we provide an
depending on plan design) number of face-to-face                                                                         orientation video or CD. The video introduces
visits per issue, at no cost. They will be                                                                               Anthem EAP services, provides information about
connected to a local qualified and reputable                                                                             how and when to use the services, and
provider in the Anthem EAP network.                                                                                      emphasizes the confidentiality of utilizing the
                                                                                                                         program.
Legal & Financial Referral & Consultation
Members will receive a referral and telephone                                                                            Health & Wellness Seminars
consultation free of charge for legal or financial                                                                       The Anthem EAP account manager can work with
concerns like divorce, financial planning, or credit                                                                     the employer to coordinate and schedule web
issues. When additional support is needed, we                                                                            broadcast health and wellness seminars or to
can refer members to a local professional, where                                                                         participate in a train-the-trainer program for
they’ll receive a 25% discount on the cost of                                                                            employees. More than 30 topics are on our menu
their visit, or to a community resource.                                                                                 of workshops including Change Management,
                                                                                                                         Balancing Work and Life, Coping with Holiday
Elder Care & Child Care Referral &                                                                                       Stress, Customer Service Skills, and Conflict
Consultation                                                                                                             Management.
When members log on to www.AnthemEAP.com,
they can receive a list of care resources in their                                                                       Promotional Program Materials
area. With the EAP Enhanced Plan, they can                                                                               Anthem EAP’s success in increasing employee
conduct a search or request assistance over the                                                                          productivity and decreasing absenteeism depends
phone. One of our specialists will find resources                                                                        on the program being actively promoted to the
that meet their specific needs and supply them                                                                           workforce. A variety of materials are provided for
with all the information they need including                                                                             each employee introducing Anthem EAP and
hours of operation, availability, contact                                                                                explaining how to use the program including a
information, and verified resources along with                                                                           welcome letter, a brochure with tear-off wallet
relevant articles.                                                                                                       cards, and a magnet. Employers receive posters
                                                                                                                         to display in worksite locations, and ongoing
Work/Life Services                                                                                                       promotions including monthly mails, quarterly
Work/life services help increase “presenteeism”                                                                          newsletters (for the Enhanced plan), and wellness
by adding resources to assist members with the                                                                           information that may be used at the employer’s
kinds of issues that can often be dealt with only                                                                        discretion.
during the work day: consumer education and
research, moving and relocation issues, sourcing
contractors for home repair, and other services.
Resources are available on our website, and
Anthem EAP consultants can provide personalized
information and local referrals.


In most of Virginia: Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. (serving Virginia excluding the city of Fairfax,
the town of Vienna and the area east of State Route 123). Independent licensee of the Blue Cross and Blue Shield Association.® ANTHEM is a registered
trademark. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association.
EMPLOYER SERVICES
                                                      Supervisor/Management Training
Account Management                                    The Anthem EAP account manager works to
Each employer account has a dedicated EAP             coordinate training for supervisors and/or
account manager who builds a collaborative            managers that best fits the company’s needs.
relationship with the employer, and helps ensure      Anthem EAP can offer a variety of training
that Anthem EAP services meet the needs of the        vehicles including onsite training, train-the-trainer
organization and its employees.                       programs, electronic materials, print materials,
                                                      and web cast. More than 30 topics are on our
Website Resources                                     menu of workshops including Change
Extensive management resources that                   Management, Dealing with a Troubled Employee,
supervisors, managers, and Human Resources            Balancing Work and Life, How to React in a Crisis
staff may access are available. Resources include     Situation, Supervisor/Management Leadership,
web cast training, legal and policy information,      and Drug Free Workplace. Also, the Anthem EAP
and a rich library of articles and information to     account manager is available to work with the
support employee productivity.                        employer to develop additional workshops as
                                                      needed.
Supervisor/Management Telephone
Consultation                                          Substance Abuse EAP Policy
Anthem EAP can provide unlimited telephone            Consultation & Recommendation
consultation, on a case-by-case basis, to             Many employers are challenged with maintaining
supervisors and managers dealing with one or          updated substance abuse policies and protocols.
more troubled employees or situations. The            Through EAP employers and their Human
supervisor or manager may simply call the toll-       Resources departments receive assistance in
free telephone number to receive immediate            developing EAP policies to coordinate with these
guidance for such situations.                         policies and protocols including a return-to-work
                                                      plan and treatment referral program.
Return-to-Work Case Management
Sometimes an employee requires time away from         SAP (Substance Abuse Professional) Network
the workplace for psychiatric or chemical             To assist employers who have a need to adhere
dependency problems, and in some cases, an            to federally mandated regulations such as the
employee may potentially face risks at the            Department of Transportation’s regulations,
worksite. To help minimize employer risk in these     Anthem EAP can broker services with a
situations, Anthem EAP counselors can conduct         nationwide network of substance abuse
assessment and aftercare coordination with the        professionals. This network of professionals are
employee. They may establish a “return-to-work        experts in meeting these regulations to provide
agreement” with the employee. The counselor           guidance to employers regarding return-to-work
evaluates the employee’s ability to return to work,   agreements, and following all processes required
and helps to ensure the employee is dedicated to      by federal agencies. Anthem EAP can include the
completing appropriate treatment before and           SAP network services as part of a company’s
following returning to work.                          benefit design for an additional fee.

Workplace Trauma Response                             Onsite Services
Occasionally an incident, such as an employee         Available with the Enhanced EAP plan, an
death or suicide, a workplace violence situation,     employer may receive a bank of onsite service
or a tragic community event, occurs that is           hours. These services include:
upsetting or affects employees’ sense of safety        • Employee orientations
and well-being. If such an incident occurs,            • Supervisor/management training sessions
Anthem EAP is just a phone call away to offer          • Health and wellness workshops
response options.
                                                      Utilization Reports
Critical Incident Stress Debriefing (CISD)            Anthem EAP sends each employer periodic
Services                                              program utilization data summaries including the
CISD services are one step beyond offering            number of individuals using the services, the
telephone response options during or after a          level and amount of service delivered, potential
traumatic incident. When an employer calls            trends in problems identified, management
Anthem EAP because a traumatic event has              referrals, and demographic information.
occurred, our professionals work with the             Confidential information that may identify an
employer to assess the situation and coordinate       employee is not included in these reports.
the response of appropriate services, including
the provision of specially-trained counselors and
facilitators onsite to deliver support.