Emotional Intelligence Management

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					Emotional Intelligence

  UW Medicine Faculty Development Retreat
             March 12th, 2009
               Kurt O’Brien
 Emotional  Intelligence Concepts
 Making the Case for EI
 Overview of the Emotional Quotient
 Assessing your Emotional
 Application of Concepts
 Resources
 Understand the concept of “Emotional
  Intelligence” and it’s relevance in the workplace
 Assess your own emotional intelligence
 Make connections between EI & leadership
 Discus how Emotional Intelligence can be
  applied to improve work performance
Heartfelt Wishes

 That  you gain a personal conviction that EI
  can be enhanced and is worth your attention
 That you gain an excitement about the fact
  that you have the power of choosing the
  direction and balance of your own life
 That you go forth from here to create a more
  emotionally intelligent workplace
Exceptional Leader

 Think of an exceptional leader that you
  personally know
 Write down some qualities or characteristics
  that make them exceptional
What is Emotional Intelligence?

 Popularizedby a 1995 New York
  Times bestselling book by Daniel
  Emotional Intelligence: Why it Can
  Matter More Than IQ by Daniel
  Goleman, 1995

 Bell   Labs story
Definitions – Bar-On

“Emotional-social intelligence is a cross-section
of interrelated emotional and social
competencies, skills and facilitators that
determine how effectively we understand and
express ourselves, understand others and
relate with them, and cope with daily demands.

– Reuven Bar-On
Common Themes

 Three   domains
  • You
  • Others
  • Environment
 Emotions
  • Read or sense
  • Express, regulate, manage and respond
  • Utilize, apply, motivate, energize
Emotional Intelligence
EQ is NOT:
 Aptitude
 Achievement
 Vocational interest
 Personality

EQ is:
 Made up of short-term, tactical, dynamic skills
  that can be reliably measured
 Improved by training, coaching, experience
Behavior Cluster                                       Success Derailment

Relationship Building: Caring, showing interest,        23.8%     45.3%
fairness, demonstrating trustworthiness, &
Cognitive Complexity: Managing ambiguity,               23.8%     10.5%
creativity, managing diversity and system complexity

Communication: Supportive, informing,                   16.4%     5.2%
confronting, presentation, writing
Self-management: Career ambition, courage,              16.4%     26.3%
perseverance, self-awareness, time management

Decisiveness: Action orientation, command skills,       13.4%      2%
organizing, prioritizing results orientation
Technical Ability: Functional skills, specific          5.9%      10.5%
            Enhancing Leadership Effectiveness, Roger Pearman
Emotional Quotient Inventory (EQ-i)

Dr Reuven Bar-On began research in 1980

 Why    do some people possess a greater
  emotional well-being?
 Why are some people better able to achieve
  success in life?
 Why do some people who are blessed with
  superior intellectual abilities seem to fail in
  life, while others with more modest gifts
Emotional Quotient Inventory (EQ-i)

 Firstmeasure of emotional intelligence
 Most widely researched and validated
 More than a million people world-wide
 Multi-cultural in its design
Normal Distribution of EQ Scores

55    70    85         100       115    130    145
                   EQ-i Scores
.01   2.3   15.9       50.0      84.1   97.7   99.9
Factors of Emotional Intelligence
 Intra-Personal               Stress   Management
     Self-Regard                  Stress Tolerance
     Emotional                    Impulse Control
      Self-Awareness           Adaptability
     Assertiveness                Reality Testing
     Independence                 Flexibility
     Self-Actualization           Problem Solving
 Inter-Personal               General   Mood
     Empathy                      Optimism
     Social Responsibility        Happiness
     Interpersonal
Assess You EI

 Rate  yourself according to the fifteen EQ-i
 What insights did you glean? What was
  validating? What surprised you?
Assess You EI (part 2)

 Refer  to Goleman article; answer the
  questions for yourself
 Briefly discuss how you answered
Video Exercise #1

 What positive and/or negative examples
  do you see of emotional intelligence?
 Which EQ-i factors, if practiced here,
  would have made the largest impact?
Video Exercise #2

 What positive and/or negative examples
  do you see of emotional intelligence?
 The power of EI to transform a situation
Table Discussion

 How  do these concepts apply to you?
 Give examples of how you can use EI
Pairs Exercise

 Which  of the 15 EQ-i factors would you
  most want to further develop and why?
 What are 1 or 2 specific actions you could
  take starting today to enhance your EI?

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