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J.D. Power and Associates 2010 U.S. National Homeowners Insurance StudySM Customer Satisfaction Index Ranking JDPower.com (Based on a 1,000-point scale) Power Circle RatingsTM 600 700 800 900 for consumers: Am ica Mutual 849 Auto-Ow ners Insurance 811 Erie Insurance 801 Cincinnati Insurance 799 Alfa 787 Autom obile Club of Southern California 784 Am erican Fam ily 779 Shelter 779 Am erican National Property & Casualty 776 State Farm 773 COUNTRY 769 Autom obile Club Group 766 Chubb 765 California State Autom obile Association 758 Nationw ide 756 Allstate 752 Mercury 750 Safeco 750 Industry Average 750 The Hartford 748 Liberty Mutual 748 Encom pass 747 MetLife 744 The Hanover 735 Farm ers 732 Travelers 731 Firem an's Fund 700 *USAA 885 *USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings. Included in the study but not award-eligible due to market share criteria and/or localized availability are: North Carolina Farm Bureau and Tennessee Farm Bureau. Source: J.D. Power and Associates 2010 U.S. National Homeowners Insurance StudySM Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2010 U.S. National Homeowners Insurance StudySM as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. JDPower.com Power Circle Ratings™ are derived from consumer ratings in J.D. Power studies. For more information on Power Circle Ratings, visit jdpower.com/faqs. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates survey results without the express prior written consent of J.D. Power and Associates.
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