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					      PEPNet
      Advancing educational
opportunities for people who
  are deaf or hard of hearing
                 Using Video Conferencing Technology to Provide
                          Interpreting Accommodations

                                TeleTraining – July 13, 2007




                                                                 PEPNet: A national collaborative
                                                                 network of four regional centers




PEPNet is supported by cooperative agreements with the U.S. Department                 www.pepnet.org
of Education, Office of Special Education Programs.
An Inside Look:

   Using Video Conferencing Technology to Provide
            Interpreting Accommodations

             TeleTraining Co-Moderators




      Katherine Bruni             Cindy Camp



                                                    www.pepnet.org
Lisa Caringer,
Senior Interpreter/Coordinator for Sensory Disabilities
Disability Support Services
Southern Illinois University Carbondale
Carbondale, Il 62901
Lcare@siu.edu
http://www.siu.edu/~dss/distance.htm

                                                          www.pepnet.org
Chris McCuller
Computer Support Specialist I Video Conferencing
Special Education & Communications Disorders
College of Education
Valdosta State University

cpmccull@valdosta.edu
229.249.2725 (w)
168.18.146.81 (webcam)
                                                   www.pepnet.org
Nanci A. Scheetz, Ed.D., CSC
Professor, Valdosta State University
ASL/Interpreting & Deaf Education
Email: nascheet@valdosta.edu
229-219-1322



                                       www.pepnet.org
Bambi Riehl
UW-Milwaukee Deaf/Hard of Hearing Program
Sign Language Interpreter
Student Accessibility Center
PEPNet Midwest Center for Postsecondary Outreach Specialist
www.pepnet.org
PantherCom Remote Interpreting and Captioning
www.uwm.edu/dept/panthercom
414-229-2343
                                                    www.pepnet.org
Technology/Equipment/Costs:


1. What is video conferencing technology, and how can it be used to
   provide interpreting services?


2. Would each of our panelists please share information about the
   emerging technology and equipment that they are currently using that
   is successful and explain its capabilities?




                                                               www.pepnet.org
                                Two simple, new developments
                                1. Software and 2. Microphone

What is Skype?
“Skype is software that lets you make free calls to anyone else
on Skype, anywhere in the world. And even though the calls are
free, they are really excellent quality. If you and your friends,
family or business contacts are using webcams, you can also
make free video calls.”



    •   Calling other people on Skype
    •   Video calls on Skype
    •   One-to-one and group chats
    •   Conference calls with up to nine people
        www.skype.com                             Skype Microphone = $50

                                                             www.pepnet.org
3. What technology and equipment have the panelists experimented with
   that has not been successful, and why was it not successful?


4. Can video conferencing technology be used to deliver interpreting
   services to several sites?


5. Can the equipment track an instructor if he/she moves around the
   room?




                                                                www.pepnet.org
6. What infrastructure is needed at institutions and within bureaucracies
   in order to use video conferencing technology? What technology
   infrastructure (network infrastructure, bandwidth, etc) needs to be in
   place to reliably provide interpreting services? How do we overcome
   technological obstacles at institutions and within bureaucracies (such
   as firewalls?)

7. Please address difficulties that might be anticipated when
   using video conferencing technology to provide interpreting services.
   Please address troubleshooting issues and share some
   troubleshooting tips?




                                                                  www.pepnet.org
      AIM: pepnetsouth
Email: pepnet.south@gmail.com




                                www.pepnet.org
8. What do you do if the technology fails in the middle of service
   delivery?

9. What is the cost of using this technology? What might be the
   financial implications for institutions and systems?

10. How does an institution determine how they are going to begin
    using video remote interpreting? Can a campus be both a provider
    and a purchaser of remote services?




                                                                www.pepnet.org
Read and Share !


Read Chris McCuller’s white paper, and share it with
your technology specialists. Here is a link to the
whitepaper:

http://pride.valdosta.edu/Whitepaper_Distance_Learning.pdf




                                               www.pepnet.org
Read and Share !

Read Dr. Nanci Scheetz article on Remote Access
 Interpreting: Providing Service and Training for
 Interpreting Interns

http://www.pepnet.org/training/train070713/




                                              www.pepnet.org
Read and Share !

Bambi Riehl’s article in the RID View: Beyond VRS: Video
 Interpreting in Postsecondary Environments

This article will be available on the website:

http://www.pepnet.org/training/train070713/




                                                 www.pepnet.org
Process/Procedures/Policies/Evaluation:

1. How do you begin to provide interpreting services via video
   conferencing technology? What do we need (on our campuses for
   example) to provide interpreting services via video conferencing
   technology? Please explain the process or routine of setting up
   interpreting services with video conferencing technology? Who is
   responsible for what on a daily basis? What does the interpreter do?
   For what is the student responsible? How do we decide which policies
   should be followed?

2. Is the technology department "on call" during these interpreting
   assignments?




                                                                 www.pepnet.org
Take A Look !

   Links to remote interpreting videos from
   Valdosta State University:

   Remote Interpreting:
   http://pride.valdosta.edu/media/video/RemoteIn
   terpreting.wmv




                                               www.pepnet.org
3. Using video conferencing technology, how does the interpreter voice for
   the person who is Deaf or Hard of Hearing? How does the interpreter
   hear the instructor and student comments in the classroom?

4. When using video conferencing technology, do you still need to team
   interpreters for assignments?

5. How do we (and should we) encourage schools and institutions to
   consider the use of video conferencing technology to deliver
   interpreting services? When is it appropriate to consider delivering
   interpreting services via video conferencing technology?

6. What policies and procedures need to be established with regard to
   interpreting equipment use and settings?



                                                                  www.pepnet.org
      AIM: pepnetsouth
Email: pepnet.south@gmail.com




                                www.pepnet.org
7. When would it be best to use a Video Remote Interpreting agency, as was
   discussed in the May TeleTraining, rather than to set up video
   conferencing technology to provide interpreting accommodations?

8. What are the advantages and disadvantages, Pros and Cons, of using
   video conferencing technology to provide interpreting services?

9. What qualifications does an interpreter need to use video conferencing
   technology?

10. What advice do the panelists have for free-lance interpreters who are
    considering using video conferencing technology as part of the services
    that they offer?




                                                                www.pepnet.org
11. Please discuss training regarding the use of video conferencing
    technology and interpreting services - training for: students/consumers,
    interpreters, educators/instructors, administrators?

12. What are the roles and responsibilities of students/consumers, interpreters,
    educators/instructors, administrators, and technology personnel?

13. What role should the technology specialist play in the training process?

14. How do you evaluate the effectiveness of delivering interpreting services
    through video conferencing technology? (- - - when the technology is going
    smoothly.)

15. Why is consumer satisfaction a critical part of the Remote
    Interpreting Process?


                                                                 www.pepnet.org
      AIM: pepnetsouth
Email: pepnet.south@gmail.com




                                www.pepnet.org
Appropriate Settings:

1. When is it appropriate to consider delivering interpreting services via video
   conferencing technology?

2. Regarding classroom settings, please comment on age appropriate and
   discipline appropriate settings for video conferencing delivery of interpreting
   services? What academic disciplines are served well through video
   conferencing technology, and are there specific classes and situations that
   are not a good match for video conferencing technology delivery of
   interpreting services?

3. Could video conferencing technology be used to provide interpreting
   accommodations to students who are studying abroad? If so,
   what challenges might be anticipated, and how would you
   work with the student, the DSS office, and the receiving
   university to prepare for this experience?
                                                                    www.pepnet.org
4. What advice does the panel have for professionals in multi campus
   settings that are considering the use of video conferencing technology
   to provide interpreting services? What about the use of video
   conferencing technology in rural or remote settings?

5. Please comment on the appropriate or inappropriate use of video
   conferencing technology to provide interpreting services in the
   following settings: in postsecondary classes, in high level or difficult
   courses, in K-12 programs, for extra curricular activities, for IEP
   meetings and parent conferences, in the workplace.




                                                                    www.pepnet.org
Collaboration of Educators and Technology Specialists:

1. Nancy and Chris, you are an example of a successful collaboration of
   educators and technology experts. Would you discuss your collaboration
   and advise our participants on how to establish their own collaborations (the
   Do's and Don'ts?) Chris, from your specific perspective as a technology
   specialist, would you comment on how best to establish collaborations and
   relationships with technology personnel and departments?

2. Bambi, would you explain PantherCom and the collaborations that you have
   experienced?

3. Lisa, would you comment on the unique collaboration you have established
   with other postsecondary institutions?



                                                                  www.pepnet.org
Creative Use of Video Conferencing Technology:

1. It would be of interest for participants to gain some insight into
   creative uses of video conferencing technology. How have the
   panelists used video conferencing technology for projects that were
   not specifically related to interpreting services on their campuses?




                                                                 www.pepnet.org
 Links to remote interpreting videos from Valdosta State University:



  Distance Learning:
  http://pride.valdosta.edu/media/video/DistanceLearning.wmv
  Remote Observation:
  http://pride.valdosta.edu/media/video/RemoteObservation.wmv
  Remote Tutoring:
  http://pride.valdosta.edu/media/video/RemoteTutoring.wmv




                                                                 www.pepnet.org
2. What is the future of video conferencing technology, and what are the
   implications for services and accommodations for people who are Deaf
   and Hard of Hearing?




                                                              www.pepnet.org
Special Thanks to Our Panel Members
What Does PEPNet Do?
• Conducts training with secondary, postsecondary,
  vocational, and adult education professionals and
  support staff regarding transition and postsecondary
  educational services for students who are deaf and
  hard of hearing

• Develops a technical assistance network for the
  target groups

• Demonstrates how technology can be used to
  provide access and accommodations within programs
  for individuals who are deaf and hard of hearing

                                               www.pepnet.org
                                           PEPNet-Midwest
                                            St. Paul College
                                    235 Marshall, St. Paul, MN 55102
                                         651-846-1337 (Voice)
                                          651-846-1537 (TTY)
                                          651-221-1339 (Fax)
                                                                             PEPNet-Northeast
          PEPNet-West                                                    National Technical Institute
  National Center on Deafness                                                    for the Deaf
   California State University,                                        Rochester Institute of Technology
            Northridge                                                    52 Lomb Memorial Drive,
      18111 Nordhoff Street                                                       Rochester,
Northridge, California 91330-8267                                          New York 14623-5604
       818-677-2099 (tty/v)                                                 (585) 475-6433 (tty/v)
        818-677-6270 (fax)                                                  (585) 475-7660 (Fax)




                                            PEPNet-South
                                          Center on Deafness
                                        Claxton Complex A239
                                      The University of Tennessee
                                       Knoxville, TN 37996-3442
                                         (865) 974-0607 (tty/v)
                                         (865) 974-3522 (Fax)

                                                                                      www.pepnet.org
    PEPNet-South Outreach Centers

              PEPNet-South             Arkansas – Alabama – Mississippi                  Georgia – Florida
              Central Office                    Outreach Site                             Outreach Site

            Center on Deafness                     Amy Hebert                              Katherine Bruni
           Claxton Complex A239        University of Arkansas at Little Rock         Georgia Perimeter College
        The University of Tennessee        2801 S. University DSC 113                     324 Knots Circle
         Knoxville, TN 37996-3442               (501)683-7629 (v)                      Woodstock, GA 30188
          (865) 974-0607 (V/TDD)              (501) 569-8068 (Fax)                    (770) 928-6785 (V/TDD)
           (865) 974-3522 (FAX)               amyhebert@ualr.edu                        (404) 406-8194 (Cell)
           pepnet-south@utk.edu                                                         (770) 928-9929 (Fax)
                                                                                          kjbruni@aol.com

Kentucky – Tennessee – West Virginia             Texas - Louisiana             South Carolina – North Carolina – Virginia
           Outreach Site                           Outreach Site                            Outreach Site

             Tricia Davis                         Jennie Bourgeois                          Pat Varner-Bland
     Eastern Kentucky University            Louisiana State University                     Clemson University
         Center on Deafness                 Office of Disability Services              225 S. Pleasantburg Drive
        245 Wallace Building                     111A Johnston Hall                    Greenville, SC 29606-5616
         521 Lancaster Ave.                  Baton Rouge, LA 70803                         (864) 250-8878 (V)
     Richmond, KY 40475-3102                     (225) 578-4913 (V)                       (864) 250-8889 (Fax)
         (859) 622-8156 (V)                   (225) 578-2600 (TDD)                       pvarner@clemson.edu
        (859) 622-2573 (Fax)                   (225) 578-4560 (Fax)
       Tricia.Davis@eku.edu                       jsbourg@lsu.edu


                                                                                                  www.pepnet.org
            Upcoming Events

                            TeleTraining - An Inside Look: Addressing the
August   24th   , 2007      Needs of Consumers who are Deaf and Low Functioning
                            (www.teletrain.org)

                            TeleTraining - An Inside Look: New Perspectives On
September 19th, 2007        Reading and Writing and Implications for Instruction and
                            Testing with Dr. Noel Gregg (www.teletrain.org)

Sept 30th – Oct 4th, 2007   Southeast Regional Institute on Deafness (www.serid.org)

April 15th – 18th, 2008     PEPNet Biennial Conference (www.pepnet.org)

November 18-20 , 2008
                             Addressing the Needs of Students Labeled Deaf and Low
                            Functioning, At-Risk or Deaf Blind Conference
                            (www.esc4.net)

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