Insurance – Policy Summary
Abbey Personal Loan
Payment Protection Insurance
Insurance – Policy Summary
This is a summary of the policy and If at the start date you are not in work as you are
certified unfit by a doctor, you may still apply for
does not contain the full terms and cover and start paying your monthly premiums.
conditions of the cover, which can be However you will need to have returned to work,
found in the policy. It is important that free of all symptoms from your original or related
condition for at least 90 continuous days before you
you read the policy carefully. can make an accident or sickness claim for the same
or related condition.
Who are the insurers? If you are self-employed or work on a fixed term
The insurers of this policy are: contract you should read the policy document to make
sure it is suitable for your needs – you should pay
n Aviva Insurance Limited for accident or sickness
particular attention to the ‘Employment circumstances’,
cover, unemployment and carer cover; and
‘Unemployment cover’ and ‘Things to keep in mind
n CGNU Life Assurance Limited for life cover. when claiming’ sections. If you are in temporary work
you are not eligible for this insurance.
What is Abbey Personal Loan Payment
Protection Insurance? What happens if my circumstances change?
This policy will meet your loan repayments if you Your eligibility for cover under this policy may change
are unable to work because of an accident, sickness if your circumstances change; for example, if you
or unemployment or if you leave work to become a retire from work, voluntarily reduce your hours to
carer for an immediate family member. If you die, it less than 16 per week or leave the UK to live abroad.
will repay your outstanding loan balance. If this happens or is likely to happen you should
discuss this with Abbey.
It is your responsibility to decide whether this
insurance policy meets your needs. In making What are the benefits and features
this decision, it is important to note that the
maximum claim duration for accident or sickness,
of Abbey Personal Loan Payment
unemployment and carer claims is up to 12 monthly Protection Insurance?
benefit payments. n If you are unable to work for more than 30 days
in a row, we will pay 1/30th of your monthly
To be eligible for this policy you must: benefit for each day from the 31st day you are
n be aged 18 or over and under 65 when your loan unable to work up to your next loan agreement
is due to be repaid; repayment date. We will then pay the full monthly
benefit, at monthly intervals, for each following
n be in paid work of at least 16 hours per week and month you are unable to work. We will continue
have been so for the last six months. If you have to make these payments for up to a maximum of
not been working continuously for this period, 12 months in total.
you may still apply for cover, however you will not
qualify for any benefit until you have been working The monthly benefit amount will be an amount
continuously for at least six months; equal to the monthly loan repayment you pay each
month to Abbey.
n live in the United Kingdom; and
n If you die during your loan we will pay the
n be the first named person on your loan agreement. outstanding balance for all your Abbey Personal
Loan agreements insured by us, at the date of your
death, up to a maximum of £30,000.
n If you are self-employed you will be entitled to Note – you need to register for a Jobseeker’s
claim for unemployment if you have involuntarily Agreement in order to be able to make an
ceased trading because you could not find enough unemployment claim.
work to meet all your reasonable business and
living expenses and have declared this to HM We will not cover carer claims:
Revenue & Customs. n Unless you are in receipt of (or awaiting) Carer’s
n If you receive payment in lieu of notice, your Allowance.
unemployment claim will start when you have n If you know that a member of your immediate
registered as unemployed after the date your family would require a carer at the start date of
notice period ends. the policy.
n You will also receive details of our ‘Back to Work’ n If you apply for Carer’s Allowance or are notified
service which provides independent confidential of receipt of Carer’s Allowance within the first
advice and guidance to help you return to work. 30 days of the policy.
What am I not covered for? How long does my Abbey Personal Loan
The policy excludes some situations. These generally Payment Protection Insurance run for?
involve anything you already know about or that are
Your cover will continue for as long as you have a
caused by illegal or deliberate acts on your part. You
loan agreement and continue to pay your monthly
need to check the ‘Life cover’, ‘Accident or sickness
premium on time but it will end when you reach
cover’, ‘Unemployment cover’ and ‘Carer cover’
65 or when your loan agreement ends. The policy
sections of the policy document for full details of
is designed to cover your monthly loan repayments
what is and is not covered. The main exclusions are
so you do not need to review the level of cover. The
premium is reviewable and we may change the rate
We will not cover unemployment claims: or terms and conditions of the policy by giving you
30 days’ notice in writing.
n If you know about the unemployment at the start
of the policy.
What happens if I take out cover and
n For unemployment that you are notified of, or then change my mind?
which happens, within the first 30 days of the policy. This insurance is optional and you have the right to
n If you have resigned, retired or been dismissed cancel your policy during a period of 30 days from the
for misconduct. day of purchase of the policy or the day on which you
receive your policy, whichever is the later. If you cancel
n After the end of a fixed term contract unless: within this period you will receive a full refund of any
– you have either been employed by the same
firm for at least 24 months; or You may cancel this policy at any time after this period
by giving 30 days’ notice in writing to Abbey.
– you are on a contract of at least 12 months
which has been renewed at least once with the
same employer; or
– you were originally employed on a permanent
basis but were transferred to a fixed term
contract by the same employer without a break
How do I make a claim? We are covered by the Financial Ombudsman Service.
To obtain a claim form, please call the Abbey If you have complained to us and we have been
customer helpline on: unable to resolve your complaint, you may then
be entitled to refer it to this independent body.
Following the complaints procedure does not affect
0870 568 0191
your right to take legal action. Further details of our
complaints procedure can be found in your policy.
between 9am and 5pm Monday to Friday
Or write to: Would I receive compensation if Aviva
Abbey Accounts Administration, were unable to meet its liabilities?
Abbey, PO Box 316, We are members of the Financial Services
Fareham, Hampshire Compensation Scheme (FSCS). You may be entitled to
PO15 7ZG compensation from the scheme if we cannot meet our
obligations, depending on the type of insurance and
circumstances of your claim.
How do I make a complaint?
We hope that you will be very happy with the service Other important information
that we provide. However, if for any reason you are You are under no obligation to purchase
unhappy with it, we would like to hear from you. this product.
In the first instance, please contact The Creditor
Manager, Aviva, PO Box 254, 1 New Augustus Street,
Bradford BD1 5YP. Full details are contained in the
‘Promise of service – complaints procedure’ section of
the policy document.
Aviva Insurance Limited. Registered number: 2116. Registered office: Pitheavlis, Perth PH2 0NH.
Authorised and regulated by the Financial Services Authority.
CGNU Life Assurance Limited. Registered number: 226742. Registered office: 2 Rougier Street, York YO90 1UU.
A member of the Aviva group. Authorised and regulated by the Financial Services Authority.
Abbey is able to provide literature in alternative formats. The formats available are: large print,
Braille, audio tape and PC disk. If you would like to register to receive correspondence in an
alternative format please give us a call and ask for a ‘Preferred Communication Request’ form.
Abbey National plc. Registered Office: Abbey National House, 2 Triton Square, Regent’s Place, London NW1 3AN, United Kingdom. Registered
Number 2294747. Registered in England. www.abbey.com Telephone 0870 607 6000. Calls may be recorded or monitored. Authorised and
regulated by the Financial Services Authority. FSA registration number 106054.
Abbey National plc advises on mortgages, a limited range of life assurance, pension and collective investment scheme products and acts as
an insurance intermediary for general insurance.
This item can be recycled.
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