Richard Salt – our new Group IT Manager can be viewed at the click of a mouse, links to Microsoft Word and mail merge facilities mean client care Thursday 16th November 2006 Payroll – Surviving and Thriving in the Richard joined Quill in 1988 as a programmer and was instrumental in Manchester office and his home office in Brighton. letters can easily be sent out and, importantly, time can be recorded Stop press! More good news for cashiers. I’ve just been told that Quill’s a very Next Five Years – R & D team is currently developing the writing of our Laudit and Quantum applications. More recently he headed Married with two children, Richard from the outset. Anyway today’s audience agreed with me. Brilliant! The only downside was oops, an automatic bank reconciliation facility for Quillennium Interactive. personal Not without Information the R&D department before its enjoys snowboarding but admits this integration with support and, with his team, developed Pinpoint Interactive is not as easy as it used to be! His other claim to fame is that back in I couldn’t resist a pair of gorgeous, to die for, red suede high heeled shoes Now that cashiers are performing bank reconciliations on a weekly or service Technology by Bill Kirby and Quillennium Interactive. the late 80s he had a Top 40 hit with on my way back to the car. I must even more frequent basis our new his band. Whilst they didn’t quite make remember not to be so easily auto bank rec module should make Outsourcing back office administrative A surprising number of firms do not In his new role Richard splits his it onto Top of the Pops they did tour sidetracked again! life much simpler. Should be available tasks to third party service providers have the strategies in place to meet Richard enjoying leisure time with his son. time each week between our with Erasure across the United States. in Spring 2007. This should help is now recognised as an efficient and the challenges ahead. Those that do Tuesday 20th June 2006 detract attention from me and my cost effective way of running a see their biggest challenges as: Clare bad hair day! November drizzle does Beautiful hot summer’s morning and business. With the start of the new financial management – my coiffure no favours. Information & on the environment, last year we here I am stuck again in a jam on the tax year fast approaching, the time understanding profitability of clients disposed of 60 items of obsolete IT M25! Thank heavens for air could be right to consider outsourcing and practice areas; technology – Monday Technology Update equipment according to the “The Waste Electrical and Electronic Equipment (WEEE) Directive”. PAT or Portable Appliance Testing was Tuck’s conditioning – don’t want to arrive all hot and sweaty to discuss the serious business of risk management. As I 15th January 2007 A new year and great excitement for the firm’s payroll requirements. There may be payroll bureaux aplenty getting the best from their investment; performance and growth with new and fiercer competition; recruiting Diary subsequently and coolly pointed out Pinpoint users. Pinpoint Interactive, but what sets Pinpoint Payroll apart and retaining the best staff; undertaken at the end of last year to my client, using Quillennium our new .NET web browser based from the crowd is the personal service decision-making, delegation and by Richard Salt and we were delighted to get a clean Interactive effectively means anti application really is the future for firms it offers to all its clients, large and The Legal Services Bill, competition accountability; the use of highly bill of health. If you would like more money laundering checks can be outsourcing their accounting function. small. “Although we are responsible and technology are combining to skilled professional managers. 2006 was a year of consolidation. Solicitors on page 6. Your Quill information on these matters simply recorded, conflict and opposition A sexy, personalised fee earner screen for the salaries of over 3,000 make life very difficult for law firms The technical departments of Quill account manager can advise you on contact Polly at Level 8 Solutions on checks performed with copies printed containing a summary of useful individuals employed by more than over the next five years. A recent Technology is critical to all areas of and Pinpoint were merged into a new how simple it is to upgrade to 0118 978 1216. out and attached to the file and details information when you log on. Details 300 separate companies, we pride survey claims that 97% of firms practice and has the potential to make unified Information & Technology Pinpoint Interactive. Monday 3rd April 2006 of Wills, Deeds and Undertakings ourselves on knowing each individual. recognise this with the biggest a massive contribution. The provision of task reminders, cases opened for Department (IT) and I was delighted During 2007-2008, we will Well, it’s official! I’m one of two new held on the the year to date, archive matters, over- We often speak to companies on threats coming from new providers of a high performance, resilient front to accept the challenging role of As the bandwidth requirements of introduce a new centralised Account Managers at Quill. So where appropriate registers. drawn balances, overall WIP figure, matters such as tax and Statutory such as retailers and banks (the and back office system with good heading it as Quill Group IT Manager. Pinpoint Interactive are very small, Customer Relationship Management do I start? Better just pick up the Reasons to be total of bills rendered to date, profit Sick Pay, as well as liaising with HM biggest single threat), changes to the networks, business continuity and we have opened discussions with System (CRMS). This investment in phone and introduce myself to the cheerful one, costs, top 10 clients. The buzz word Revenue & Customs,” says Cath legal aid regime, the computer disaster recovery are essential. In 2006 we launched Pinpoint Vodafone to simplify the process of improving our quality management unsuspecting clients in my area. two, three I say. here is mobility. Users can connect Delacoe, Pinpoint’s payroll manager. generation choosing suppliers via the Existing applications and services, Interactive, a true web browser based allowing Pinpoint users to take full will incorporate full tracking of London and the South East be warned from a standard PC or laptop using a internet and firms having insufficient either in-house or outsourced, must technical support issues and enable your turn is just a phone call away. The service costs from as little as £25 spending power to match be used to their best effect to support application powered by ASP .NET. advantage of Vodafone’s fast 3G clients to log hotline issues online. Phew – that wasn’t so bad. Wednesday wireless network or Vodafone 3G card. In late 2004 we applied to the connectivity that is vastly ahead of There is even limited functionality per month and for this Pinpoint Payroll competitors’ technology. the entire practice and the internet Department of Trade & Industry for the competition. Access to this will be via our new Appointments made already for me to 6th September 2006 with a PDA. How cool is that? That not only calculates and distributes used to attract potential clients. development funding for this project. website which is now being visit, have an informal chat to review Summer’s over and cashiers are reminds me, can I persuade my Sales the employees’ payslips but also At greatest risk are conveyancing, Information from the practice As it was deemed to be innovative Like many companies we are striving redeveloped. Keep visiting software and IT requirements back at work dreaming of an easier Director to let me have a new provides a free BACS transfer and full personal injury, wills and probate, management system must be and have the potential to offer to improve the IT and environment www.quill.co.uk for updates on its generally and demonstrate the latest life and I’m on my way to talk about Notebook or even a PDA? Anything end of month analysis. the cornerstones of many smaller provided to hone efficiency in all areas substantial benefits to the for our staff. We invested heavily in IT launch date – eta April 2007. developments in Quillennium. Easy E-Chits. Fee earners and secretaries that’s easier to carry round – after firms, and pressure in these areas of the business whilst providing the marketplace, we were awarded a equipment upgrades last year and really – don’t know what Andrew fill out chits on screen whilst viewing all it’s difficult enough tottering There are no set up charges for will force firms to compete in other tools to support the development of Smart grant of £80K. Pinpoint will continue to do so this year. In Improving the security of email Sherwin and Peter Dye made all the the relevant ledger card to see the around in my red high heels, never transferring to Pinpoint Payroll at the areas such as commercial, client relationships and new business Interactive provides our clients with particular we are aware of the vast communication and strengthening our fuss about! true balance. Oh the joys – no more mind lugging heavy demonstration start of the new tax year – simply employment and corporate law. campaigns. Finally, systems are secure access to their Pinpoint improvements LCD screens have on business continuity will be amongst trying to decipher awkward hand equipment as well. provide the bureau with the relevant In time, all types of work and all needed to support the management practice management system in real VDU users and we are replacing all our priority projects for later this year. Thursday 4th May 2006 writing, a reduction in queries and employee information and they’ll do firms will be affected. of personnel, focusing on appraisal, time over the internet, presenting our CRT monitors with LCDs. Today’s Quillennium Interactive errors as Quillennium will warn users Watch out for more extracts from the rest, even keeping track of holiday training needs, competency them with instant performance Richard and his team can be demonstration in Oxford went well. if a ledger is brought into breach, file CT’s diary in the next edition. and sickness records if required. So what strategies can firms adopt to management and gap analysis. statistics and highly customizable To minimise the impact of IT waste contacted on 0161 237 1050 Showed the benefits of increasing copies of generated chits printed out combat the threats? These could reporting. Pinpoint users with mobile access licences to fee earners and for both the fee earner and the For an informal chat with Cath or include mergers for scale of investment Bill Kirby is Managing Director of capability, such as a laptop or PDA secretaries. It’s all about the sharing accounts department and last but one of her team about the Pinpoint and breadth and depth of offerings to Professional Choice Consultancy Ltd with WIFI or 3G, can take full of information helped of course by not least, once E-Chits are received Payroll service telephone clients; dropping areas of business www.professionalchoiceconsultancy.com . advantage of this virtual ‘remote office’ our centralised database or client and checked by the accounts 0151 734 4545 or email where margins cannot be achieved a company dedicated to the legal knowledge system! Practice department, they can be posted with firstname.lastname@example.org and refocusing on areas where market, providing advice on business We are delighted to say the client As the new tax year approaches don’t forget to amend your payroll and HR management procedures will become a simple click of the mouse. At long margins are achievable now and in strategy, business development, feedback has been overwhelmingly systems to take account of new legislation. Alternatively, outsource your payroll a doddle as new clients and matters last something to help cut out a lot of Look out for an in-depth case study of the future; better service levels; and information technology performance positive to Pinpoint Interactive – just function to Pinpoint and let Cath worry about it! can be set up immediately without unnecessary duplication of effort for a Pinpoint Payroll client in a recruitment, retraining and and strategy. read the case study on March Call Cath Delacoe on 0151 734 4545 for more information – do it soon though! recourse to the cashier. Ledger cards hard pressed cashiers. forthcoming issue of Read IT! development of staff. The Quill Group The Quill Group The Quill Group Focus on Level 8 Solutions – Site surveys are provided free of charge and followed up by a detailed proposal. A comprehensive costs A Thoroughly a Quill Partner section, broken down by service and Up until the early nineties, Quill single PCs and associated products, product, gives the customer the flexibility to pick the most appropriate components. The Modern Practice supplied hardware, as well as through to the installation and optimum use is always made of any dictating machine via his computer “Setting up a new matter takes software, to its clients. However, configuration of wide area network existing hardware or software and, and Vodafone 3G card. He says, “I literally minutes and time-recording is with the advent of increasingly connections using VPN and Terminal by not having a tie to any specific think the days of having a bookkeeper, about as user-friendly as you can get. complex networks and ever-greater Server technology, network and Internet hardware manufacturer or vendor When family law specialist Marc receptionist and secretary in-house Because I’m on the move with my Level 8 can present the best, QUILL / PINPOINT NEWSLETTER Issue 1 - 2007 choice of products from a host of security as well as network analysis. Chaudhuri launched his own practice from the outset are over. Whilst I can laptop in front of me all the time it’s hardware manufacturers, the unbiased solutions to its customers. in Newbury, Berkshire in October of see their value, and I won’t say I’ll so easy to record time as I go along. All Channels Open decision was taken to sell only The systems that Level 8 implements 2006 he had very clear ideas of how never have them, as a start-up firm Where lost profit occurs is where software but to work closely with a are Industry Standard solutions, To arrange a survey or to discuss he wanted it to be. A top priority was it’s not something I need straight time spent is not recorded, becomes limited number of handpicked believing that the cost of ownership your requirements please contact to be friendly and approachable. He away. Because I spend so much time time forgotten and time not charged,” hardware suppliers whose expertise of such systems is measurable and Polly@level8solutions.com or ring explained, “Consulting a family in court and on the move, I use an Marc added. and understanding of Quill’s manageable and that the day-to-day her on 0118 978 1216 (direct) or lawyer is all to do with your emotions excellent telephone answering and customers’ requirements would system management is simpler as 07789 987705 (mobile). whether it’s about splitting up from messaging service and virtually carry With all monthly targets exceeded, ensure delivery of the best solutions. it is based on familiar products. your spouse, contact to children or my office with me as my laptop with the firm’s business plan includes Sales and Marketing Director Andrew Sherwin spearheads the drive to communicate Taking these proven products and financial disputes. It is also important built-in 3G card enables me to work recruiting a law school graduate as Level 8 has been working with Quill tailoring them to fit the customer’s to me to be open to everyone – today’s anywhere there’s broadband Marc’s assistant with the opportunity Welcome to the first Read IT! of tree for the new site and reports that Don’t forget to enter our cartoon and its customers for almost 15 years requirements is not only cost effective family isn’t just Mum, Dad and reception.” Vodafone is currently the to learn everything about the day-to- 2007. We are planning to publish although the development of the site caption competition (see page 3) and and offers a wide range of services but even allows the customer the children, it can be unmarried parents, only company offering wide-cover, day running of the firm, from preparing three or four issues of this new look map has been a challenging project, if you have any comments on this from network cabling, installation and freedom to work with other suppliers couples without children, couples of the resilient, high speed 3G connectivity. bundles to seeing clients. format this year to keep our clients it is now well under way. issue or suggestions for future issues configuration of Microsoft Networks, in the future. same gender and extended families.” and prospective clients abreast of Read IT!, please contact me on March Solicitors is using Pinpoint Marc Chaudhuri concludes, “I have of news from the Quill group and 0161 236 2910 or Marc’s attitude to accessibility is ably Interactive, the latest web based no wish to create a hierarchy. To be the ever-changing world of Andrew.Sherwin@quill.co.uk illustrated by his novel way of .NET application, and, according to honest, with the service that I get clients’ expectations will rise and snail mail will be considered old-fashioned. Win a case of wine! promoting his fledgling firm – he struck Marc Chaudhuri, its best feature is its from Pinpoint and my other suppliers legal technology. by 30th April 2007. Clients will want instant updates via a twelve-month deal with local radio ease of use. “I had an on-site project I can’t foresee ever taking these In this edition we have included Just think up an apt and witty text messages and emails as well as caption to this cartoon and email it to station Kick FM and goes on air once a fortnight as their ‘legal eagle’ meeting and after 3-4 days and a few telephone calls to check I was on the functions in-house. I would like a flat structure, as far as possible, where articles from some of our in-house Inside this issue... 24-hour access to their case experts and an independent legal email@example.com by answering questions from listeners right track, I was a 100% relaxed user. everyone knows what’s to be done and Richard Salt – our new information via the internet. business consultant as well as 31st March 2007. on family law. The valuable quid pro As long as I keep on top of the input of is striving for a common goal – to Group IT Manager page 2 Clare Tuck’s personal and amusing Firms not ready for the changes and quo is that his firm, March Solicitors, information, there’s not much more I provide the best possible service.” look at life on the road as a Quill Information & Technology Update page 2 unable to offer these services will find receives a mention on air every hour need to do. At the end of the quarter account manager. Stop Press page 2 it ever more difficult to compete with to promote the slot. “I’ve secured extra Pinpoint even asked for a copy of my So what’s the future for March other local firms that can. In a nutshell work through the radio show and now VAT return form which they returned Solicitors? They’re lean and they’re The case study of March Solicitors Focus on Level 8 Solutions – HIP – hooray? they need a case management system. Solicitor Case Manager integrates with some of my competitors are sniffing around, so I’m glad I’m locked in for a to me with the figures filled in; all I needed to do was copy the information keen – it must be a bright one. (Back Page) provides a valuable insight into how a newly established You will recall that late last year we a Quill Partner HIP – hooray? page 3 page 3 By Ella Jenkins Quillennium and provides everything a year,” says Marc. onto the original form and send it off Marc Chaudhuri can be contacted via practice is outsourcing back and canvassed the opinions of all our Win a case of wine! page 3 firm needs for the introduction of HIPs to HM Revenue & Customs. My www.marchsolicitors.com front office functions and using them users regarding the future format of Clare Tuck’s Diary page 4 With so much uncertainty still and e-conveyancing, links to NLIS A key aspect of Marc Chaudhuri’s accountant would have charged me in conjunction with mobile our user group. User groups have surrounding the introduction of HIPs, providers and allows clients to make modern approach is his reliance on for that service so it’s great for keeping technologies in an innovative and long been a thorny subject as they Payroll – a very personal service page 5 home sellers will undoubtedly rely on-line enquiries. As you would outsourcing his support requirements my overheads down. All my cost effective way. take a great deal of organisation and Surviving and Thriving in the heavily on their professional advisors expect, Solicitor integrates seamlessly to third party service providers. His month-end reports come neatly have become costly to finance. Next Five Years – Not without to ensure they avoid a fine. with Microsoft Outlook, Word and legal accounts are supplied by bundled and when it comes to my However, more issues of Read IT! We are aware that time has a real Information Technology page 5 Excel to provide a clean, efficient office Pinpoint, whilst document production annual audit I’ll just hand over the box is just one of the ways in which cost attached to it nowadays and to A Thoroughly Modern Practice page 6 Despite extending the trials, the environment. is turned around fast from sound files file and my accountant will have we are striving to promote better expect partners, fee earners and Stop Press page 6 Government is sticking to its start sent for transcription from his digital everything he needs. communications with our clients. cashiers to leave their offices for an date of 1st June 2007. The onus, Call your Quill account manager on Good luck – and the judge’s decision Our website www.quill.co.uk is entire day is becoming unreasonable. therefore, is on law firms to ensure 0161 236 2910 for more is final! currently undergoing a major We were therefore unsurprised when they are prepared for the dramatic information on how Solicitor Case redevelopment. The new home page the consensus of our e-shot was that changes ahead, particularly to the way Manager can work for your firm. Six bottles of wine, (red, white or rose) For the 6th successive year, Quill new practice solutions and are is already installed and gives a users would prefer shorter, informal, in which information is exchanged. will be delivered direct to the winner’s has been recommended by the Law delighted to be associated with the flavour of what’s to come in the meetings at more local venues. Gone will be the paper-based Ella Jenkins is general manager of door, and the cartoon, with the winning Society in its Software Solutions 2007 edition,” says Andrew Sherwin, spring of this year. Our account Further information on this subject exchanges whilst in comes the Opsis Limited, supplier of Solicitor caption and the winner’s details, Guide. “We believe the Guide is Quill’s sales and marketing director. manager Andrew Hodkinson has will be posted on www.quill.co.uk in electronic transfer of data. Inevitably Case Manager will be posted on the Quill website. of real value to solicitors looking for been involved in designing the web due course. . First..for The Quill Group outsourcing The Quill Group For a brochure or further details contact Quill Group Manchester o Barclay House o 35 Whitworth Street West o Manchester M1 5NG Quill Computer Systems Limited o Barclay House o 35 Whitworth Street West o Manchester M1 5NG T E L 0161 236 2910 F A X 0161 237 1131 D X 7 2 3 8 2 0 M A N C H E S T E R 3 8 E M A I L firstname.lastname@example.org W W W .quill.co.uk TEL 0161 236 2910 FA X 0161 237 1131 EMAIL email@example.com DX: 723820 Manchester 38 legal accounting.