Payroll –

Document Sample
Payroll – Powered By Docstoc
					Richard Salt – our new Group IT Manager                                                                                                                                         can be viewed at the click of a mouse,
                                                                                                                                                                                links to Microsoft Word and mail
                                                                                                                                                                                merge facilities mean client care
                                                                                                                                                                                                                           16th November 2006                           Payroll –                                 Surviving and Thriving in the
                                              Richard joined Quill in 1988 as a
                                              programmer and was instrumental in
                                                                                         Manchester office and his home office
                                                                                         in Brighton.
                                                                                                                                                                                letters can easily be sent out and,
                                                                                                                                                                                importantly, time can be recorded
                                                                                                                                                                                                                           Stop press! More good news for
                                                                                                                                                                                                                           cashiers. I’ve just been told that Quill’s
                                                                                                                                                                                                                                                                        a very                                    Next Five Years –
                                                                                                                                                                                                                           R & D team is currently developing
                                              the writing of our Laudit and Quantum
                                              applications. More recently he headed      Married with two children, Richard
                                                                                                                                                                                from the outset. Anyway today’s
                                                                                                                                                                                audience agreed with me. Brilliant!
                                                                                                                                                                                The only downside was oops,
                                                                                                                                                                                                                           an automatic bank reconciliation
                                                                                                                                                                                                                           facility for Quillennium Interactive.        personal                                  Not without Information
                                              the R&D department before its              enjoys snowboarding but admits this
                                              integration with support and, with his
                                              team, developed Pinpoint Interactive
                                                                                         is not as easy as it used to be! His
                                                                                         other claim to fame is that back in
                                                                                                                                                                                I couldn’t resist a pair of gorgeous, to
                                                                                                                                                                                die for, red suede high heeled shoes
                                                                                                                                                                                                                           Now that cashiers are performing
                                                                                                                                                                                                                           bank reconciliations on a weekly or
                                                                                                                                                                                                                                                                        service                                   Technology by Bill Kirby
                                              and Quillennium Interactive.               the late 80s he had a Top 40 hit with                                                  on my way back to the car. I must          even more frequent basis our new
                                                                                         his band. Whilst they didn’t quite make                                                remember not to be so easily               auto bank rec module should make
                                                                                                                                                                                                                                                                        Outsourcing back office administrative                                              A surprising number of firms do not
                                              In his new role Richard splits his         it onto Top of the Pops they did tour                                                  sidetracked again!                         life much simpler. Should be available
                                                                                                                                                                                                                                                                        tasks to third party service providers                                              have the strategies in place to meet
Richard enjoying leisure time with his son.   time each week between our                 with Erasure across the United States.                                                                                            in Spring 2007. This should help
                                                                                                                                                                                                                                                                        is now recognised as an efficient and                                               the challenges ahead. Those that do
                                                                                                                                                                                Tuesday 20th June 2006                     detract attention from me and my
                                                                                                                                                                                                                                                                        cost effective way of running a                                                     see their biggest challenges as:

                                                                                                                                                                                                                           bad hair day! November drizzle does
                                                                                                                                                                                Beautiful hot summer’s morning and                                                      business. With the start of the new                                                 financial management –
                                                                                                                                                                                                                           my coiffure no favours.

Information &
                                                                                         on the environment, last year we                                                       here I am stuck again in a jam on the                                                   tax year fast approaching, the time                                                 understanding profitability of clients
                                                                                         disposed of 60 items of obsolete IT                                                    M25! Thank heavens for air                                                              could be right to consider outsourcing                                              and practice areas; technology –

Technology Update
                                                                                         equipment according to the “The
                                                                                         Waste Electrical and Electronic
                                                                                         Equipment (WEEE) Directive”. PAT
                                                                                         or Portable Appliance Testing was
                                                                                                                                      Tuck’s                                    conditioning – don’t want to arrive all
                                                                                                                                                                                hot and sweaty to discuss the serious
                                                                                                                                                                                business of risk management. As I
                                                                                                                                                                                                                           15th January 2007
                                                                                                                                                                                                                           A new year and great excitement for
                                                                                                                                                                                                                                                                        the firm’s payroll requirements.

                                                                                                                                                                                                                                                                        There may be payroll bureaux aplenty
                                                                                                                                                                                                                                                                                                                                                            getting the best from their investment;
                                                                                                                                                                                                                                                                                                                                                            performance and growth with new
                                                                                                                                                                                                                                                                                                                                                            and fiercer competition; recruiting

                                                                                                                                                                                subsequently and coolly pointed out        Pinpoint users. Pinpoint Interactive,        but what sets Pinpoint Payroll apart                                                and retaining the best staff;
                                                                                         undertaken at the end of last year                                                     to my client, using Quillennium            our new .NET web browser based               from the crowd is the personal service                                              decision-making, delegation and
by Richard Salt                                                                          and we were delighted to get a clean                                                   Interactive effectively means anti         application really is the future for firms   it offers to all its clients, large and   The Legal Services Bill, competition      accountability; the use of highly
                                                                                         bill of health. If you would like more                                                 money laundering checks can be             outsourcing their accounting function.       small. “Although we are responsible       and technology are combining to           skilled professional managers.
2006 was a year of consolidation.             Solicitors on page 6. Your Quill           information on these matters simply                                                    recorded, conflict and opposition          A sexy, personalised fee earner screen       for the salaries of over 3,000            make life very difficult for law firms
The technical departments of Quill            account manager can advise you on          contact Polly at Level 8 Solutions on                                                  checks performed with copies printed       containing a summary of useful               individuals employed by more than         over the next five years. A recent        Technology is critical to all areas of
and Pinpoint were merged into a new           how simple it is to upgrade to             0118 978 1216.                                                                         out and attached to the file and details   information when you log on. Details         300 separate companies, we pride          survey claims that 97% of firms           practice and has the potential to make
unified Information & Technology              Pinpoint Interactive.
                                                                                                                                      Monday 3rd April 2006                     of Wills, Deeds and Undertakings                                                        ourselves on knowing each individual.     recognise this with the biggest           a massive contribution. The provision
                                                                                                                                                                                                                           of task reminders, cases opened for
Department (IT) and I was delighted                                                      During 2007-2008, we will                    Well, it’s official! I’m one of two new   held on the                                the year to date, archive matters, over-     We often speak to companies on            threats coming from new providers         of a high performance, resilient front
to accept the challenging role of             As the bandwidth requirements of           introduce a new centralised                  Account Managers at Quill. So where       appropriate registers.                     drawn balances, overall WIP figure,          matters such as tax and Statutory         such as retailers and banks (the          and back office system with good
heading it as Quill Group IT Manager.         Pinpoint Interactive are very small,       Customer Relationship Management             do I start? Better just pick up the       Reasons to be                              total of bills rendered to date, profit      Sick Pay, as well as liaising with HM     biggest single threat), changes to the    networks, business continuity and
                                              we have opened discussions with            System (CRMS). This investment in            phone and introduce myself to the         cheerful one,                              costs, top 10 clients. The buzz word         Revenue & Customs,” says Cath             legal aid regime, the computer            disaster recovery are essential.
In 2006 we launched Pinpoint                  Vodafone to simplify the process of        improving our quality management             unsuspecting clients in my area.          two, three I say.                          here is mobility. Users can connect          Delacoe, Pinpoint’s payroll manager.      generation choosing suppliers via the     Existing applications and services,
Interactive, a true web browser based         allowing Pinpoint users to take full       will incorporate full tracking of            London and the South East be warned                                                  from a standard PC or laptop using a                                                   internet and firms having insufficient    either in-house or outsourced, must
                                                                                         technical support issues and enable          your turn is just a phone call away.                                                                                              The service costs from as little as £25   spending power to match                   be used to their best effect to support
application powered by ASP    .NET.           advantage of Vodafone’s fast 3G
                                                                                         clients to log hotline issues online.        Phew – that wasn’t so bad.
                                                                                                                                                                                Wednesday                                  wireless network or Vodafone 3G card.
In late 2004 we applied to the                connectivity that is vastly ahead of                                                                                                                                         There is even limited functionality          per month and for this Pinpoint Payroll   competitors’ technology.                  the entire practice and the internet
Department of Trade & Industry for            the competition.                           Access to this will be via our new           Appointments made already for me to       6th September 2006                         with a PDA. How cool is that? That           not only calculates and distributes                                                 used to attract potential clients.
development funding for this project.                                                    website which is now being                   visit, have an informal chat to review    Summer’s over and cashiers are             reminds me, can I persuade my Sales          the employees’ payslips but also          At greatest risk are conveyancing,        Information from the practice
As it was deemed to be innovative             Like many companies we are striving        redeveloped. Keep visiting                   software and IT requirements              back at work dreaming of an easier         Director to let me have a new                provides a free BACS transfer and full    personal injury, wills and probate,       management system must be
and have the potential to offer               to improve the IT and environment for updates on its           generally and demonstrate the latest      life and I’m on my way to talk about       Notebook or even a PDA? Anything             end of month analysis.                    the cornerstones of many smaller          provided to hone efficiency in all areas
substantial benefits to the                   for our staff. We invested heavily in IT   launch date – eta April 2007.                developments in Quillennium. Easy         E-Chits. Fee earners and secretaries       that’s easier to carry round – after                                                   firms, and pressure in these areas        of the business whilst providing the
marketplace, we were awarded a                equipment upgrades last year and                                                        really – don’t know what Andrew           fill out chits on screen whilst viewing    all it’s difficult enough tottering          There are no set up charges for           will force firms to compete in other      tools to support the development of
Smart grant of £80K. Pinpoint                 will continue to do so this year. In       Improving the security of email              Sherwin and Peter Dye made all the        the relevant ledger card to see the        around in my red high heels, never           transferring to Pinpoint Payroll at the   areas such as commercial,                 client relationships and new business
Interactive provides our clients with         particular we are aware of the vast        communication and strengthening our          fuss about!                               true balance. Oh the joys – no more        mind lugging heavy demonstration             start of the new tax year – simply        employment and corporate law.             campaigns. Finally, systems are
secure access to their Pinpoint               improvements LCD screens have on           business continuity will be amongst                                                    trying to decipher awkward hand            equipment as well.                           provide the bureau with the relevant      In time, all types of work and all        needed to support the management
practice management system in real            VDU users and we are replacing all         our priority projects for later this year.   Thursday 4th May 2006                     writing, a reduction in queries and                                                     employee information and they’ll do       firms will be affected.                   of personnel, focusing on appraisal,
time over the internet, presenting            our CRT monitors with LCDs.                                                             Today’s Quillennium Interactive           errors as Quillennium will warn users      Watch out for more extracts from             the rest, even keeping track of holiday                                             training needs, competency
them with instant performance                                                            Richard and his team can be                  demonstration in Oxford went well.        if a ledger is brought into breach, file   CT’s diary in the next edition.              and sickness records if required.         So what strategies can firms adopt to     management and gap analysis.
statistics and highly customizable            To minimise the impact of IT waste         contacted on 0161 237 1050                   Showed the benefits of increasing         copies of generated chits printed out                                                                                             combat the threats? These could
reporting. Pinpoint users with mobile                                                                                                 access licences to fee earners and        for both the fee earner and the                                                         For an informal chat with Cath or         include mergers for scale of investment   Bill Kirby is Managing Director of
capability, such as a laptop or PDA                                                                                                   secretaries. It’s all about the sharing   accounts department and last but                                                        one of her team about the Pinpoint        and breadth and depth of offerings to     Professional Choice Consultancy Ltd
with WIFI or 3G, can take full                                                                                                        of information helped of course by        not least, once E-Chits are received                                                    Payroll service telephone                 clients; dropping areas of business
advantage of this virtual ‘remote office’                                                                                             our centralised database or client        and checked by the accounts                                                             0151 734 4545 or email                    where margins cannot be achieved          a company dedicated to the legal
                                                                                                                                      knowledge system! Practice                department, they can be posted with                                                             and refocusing on areas where             market, providing advice on business
We are delighted to say the client            As the new tax year approaches don’t forget to amend your payroll and HR                management procedures will become         a simple click of the mouse. At long                                                                                              margins are achievable now and in         strategy, business development,
feedback has been overwhelmingly              systems to take account of new legislation. Alternatively, outsource your payroll       a doddle as new clients and matters       last something to help cut out a lot of                                                 Look out for an in-depth case study of    the future; better service levels; and    information technology performance
positive to Pinpoint Interactive – just       function to Pinpoint and let Cath worry about it!                                       can be set up immediately without         unnecessary duplication of effort for                                                   a Pinpoint Payroll client in a            recruitment, retraining and               and strategy.
read the case study on March                  Call Cath Delacoe on 0151 734 4545 for more information – do it soon though!            recourse to the cashier. Ledger cards     hard pressed cashiers.                                                                  forthcoming issue of Read IT!             development of staff.

                                                    The Quill Group                                                                                                                    The Quill Group                                                                                                                  The Quill Group
Focus on Level 8 Solutions –                                                           Site surveys are provided free of
                                                                                       charge and followed up by a detailed
                                                                                       proposal. A comprehensive costs                                                               A Thoroughly
a Quill Partner                                                                        section, broken down by service and

Up until the early nineties, Quill        single PCs and associated products,
                                                                                       product, gives the customer the
                                                                                       flexibility to pick the most
                                                                                       appropriate components. The
                                                                                                                                                                                     Modern Practice
supplied hardware, as well as             through to the installation and              optimum use is always made of any                                                             dictating machine via his computer           “Setting up a new matter takes
software, to its clients. However,        configuration of wide area network           existing hardware or software and,                                                            and Vodafone 3G card. He says, “I            literally minutes and time-recording is
with the advent of increasingly           connections using VPN and Terminal           by not having a tie to any specific                                                           think the days of having a bookkeeper,       about as user-friendly as you can get.
complex networks and ever-greater         Server technology, network and Internet      hardware manufacturer or vendor                    When family law specialist Marc            receptionist and secretary in-house          Because I’m on the move with my
                                                                                       Level 8 can present the best,
                                                                                                                                                                                                                                                                                                                    QUILL / PINPOINT NEWSLETTER Issue 1 - 2007
choice of products from a host of         security as well as network analysis.                                                           Chaudhuri launched his own practice        from the outset are over. Whilst I can       laptop in front of me all the time it’s
hardware manufacturers, the                                                            unbiased solutions to its customers.               in Newbury, Berkshire in October of        see their value, and I won’t say I’ll        so easy to record time as I go along.

                                                                                                                                                                                                                                                                                        All Channels Open
decision was taken to sell only           The systems that Level 8 implements                                                             2006 he had very clear ideas of how        never have them, as a start-up firm          Where lost profit occurs is where
software but to work closely with a       are Industry Standard solutions,             To arrange a survey or to discuss                  he wanted it to be. A top priority was     it’s not something I need straight           time spent is not recorded, becomes
limited number of handpicked              believing that the cost of ownership         your requirements please contact                   to be friendly and approachable. He        away. Because I spend so much time           time forgotten and time not charged,”
hardware suppliers whose expertise        of such systems is measurable and   or ring                  explained, “Consulting a family            in court and on the move, I use an           Marc added.
and understanding of Quill’s              manageable and that the day-to-day           her on 0118 978 1216 (direct) or                   lawyer is all to do with your emotions     excellent telephone answering and
customers’ requirements would             system management is simpler as              07789 987705 (mobile).                             whether it’s about splitting up from       messaging service and virtually carry        With all monthly targets exceeded,
ensure delivery of the best solutions.    it is based on familiar products.                                                               your spouse, contact to children or        my office with me as my laptop with          the firm’s business plan includes                     Sales and Marketing Director Andrew Sherwin spearheads the drive to communicate
                                          Taking these proven products and                                                                financial disputes. It is also important   built-in 3G card enables me to work          recruiting a law school graduate as
Level 8 has been working with Quill       tailoring them to fit the customer’s                                                            to me to be open to everyone – today’s     anywhere there’s broadband                   Marc’s assistant with the opportunity                 Welcome to the first Read IT! of                  tree for the new site and reports that     Don’t forget to enter our cartoon
and its customers for almost 15 years     requirements is not only cost effective                                                         family isn’t just Mum, Dad and             reception.” Vodafone is currently the        to learn everything about the day-to-                 2007. We are planning to publish                  although the development of the site       caption competition (see page 3) and
and offers a wide range of services       but even allows the customer the                                                                children, it can be unmarried parents,     only company offering wide-cover,            day running of the firm, from preparing               three or four issues of this new look             map has been a challenging project,        if you have any comments on this
from network cabling, installation and    freedom to work with other suppliers                                                            couples without children, couples of the   resilient, high speed 3G connectivity.       bundles to seeing clients.                            format this year to keep our clients              it is now well under way.                  issue or suggestions for future issues
configuration of Microsoft Networks,      in the future.                                                                                  same gender and extended families.”                                                                                                           and prospective clients abreast                                                              of Read IT!, please contact me on
                                                                                                                                                                                     March Solicitors is using Pinpoint           Marc Chaudhuri concludes, “I have                     of news from the Quill group and                                                             0161 236 2910 or
                                                                                                                                          Marc’s attitude to accessibility is ably   Interactive, the latest web based            no wish to create a hierarchy. To be                  the ever-changing world of                                                         
                                                                                                                                          illustrated by his novel way of            .NET application, and, according to          honest, with the service that I get
                                          clients’ expectations will rise and snail
                                          mail will be considered old-fashioned.
                                                                                       Win a case of wine!                                promoting his fledgling firm – he struck   Marc Chaudhuri, its best feature is its      from Pinpoint and my other suppliers
                                                                                                                                                                                                                                                                                        legal technology.                                                                            by 30th April 2007.

                                          Clients will want instant updates via                                                           a twelve-month deal with local radio       ease of use. “I had an on-site project       I can’t foresee ever taking these                     In this edition we have included
                                                                                       Just think up an apt and witty
                                          text messages and emails as well as
                                                                                       caption to this cartoon and email it to
                                                                                                                                          station Kick FM and goes on air once
                                                                                                                                          a fortnight as their ‘legal eagle’
                                                                                                                                                                                     meeting and after 3-4 days and a few
                                                                                                                                                                                     telephone calls to check I was on the
                                                                                                                                                                                                                                  functions in-house. I would like a flat
                                                                                                                                                                                                                                  structure, as far as possible, where
                                                                                                                                                                                                                                                                                        articles from some of our in-house                                                           Inside this issue...
                                          24-hour access to their case                                                                                                                                                                                                                  experts and an independent legal
                                                                              by                         answering questions from listeners         right track, I was a 100% relaxed user.      everyone knows what’s to be done and                                                                                                               Richard Salt – our new
                                          information via the internet.                                                                                                                                                                                                                 business consultant as well as
                                                                                       31st March 2007.                                   on family law. The valuable quid pro       As long as I keep on top of the input of     is striving for a common goal – to                                                                                                                 Group IT Manager                    page 2
                                                                                                                                                                                                                                                                                        Clare Tuck’s personal and amusing
                                          Firms not ready for the changes and                                                             quo is that his firm, March Solicitors,    information, there’s not much more I         provide the best possible service.”                   look at life on the road as a Quill                                                          Information & Technology Update     page 2
                                          unable to offer these services will find                                                        receives a mention on air every hour       need to do. At the end of the quarter                                                              account manager.                                                                             Stop Press                          page 2
                                          it ever more difficult to compete with                                                          to promote the slot. “I’ve secured extra   Pinpoint even asked for a copy of my         So what’s the future for March
                                          other local firms that can. In a nutshell                                                       work through the radio show and now        VAT return form which they returned          Solicitors? They’re lean and they’re                  The case study of March Solicitors
                                                                                                                                                                                                                                                                                                                                                                                     Focus on Level 8 Solutions –

HIP – hooray?                             they need a case management system.
                                          Solicitor Case Manager integrates with
                                                                                                                                          some of my competitors are sniffing
                                                                                                                                          around, so I’m glad I’m locked in for a
                                                                                                                                                                                     to me with the figures filled in; all I
                                                                                                                                                                                     needed to do was copy the information
                                                                                                                                                                                                                                  keen – it must be a bright one.                       (Back Page) provides a valuable
                                                                                                                                                                                                                                                                                        insight into how a newly established              You will recall that late last year we
                                                                                                                                                                                                                                                                                                                                                                                     a Quill Partner
                                                                                                                                                                                                                                                                                                                                                                                     HIP – hooray?
                                                                                                                                                                                                                                                                                                                                                                                                                         page 3
                                                                                                                                                                                                                                                                                                                                                                                                                         page 3

By Ella Jenkins                           Quillennium and provides everything a                                                           year,” says Marc.                          onto the original form and send it off       Marc Chaudhuri can be contacted via                   practice is outsourcing back and                  canvassed the opinions of all our          Win a case of wine!                 page 3
                                          firm needs for the introduction of HIPs                                                                                                    to HM Revenue & Customs. My                                       front office functions and using them             users regarding the future format of       Clare Tuck’s Diary                  page 4
With so much uncertainty still            and e-conveyancing, links to NLIS                                                               A key aspect of Marc Chaudhuri’s           accountant would have charged me                                                                   in conjunction with mobile                        our user group. User groups have
surrounding the introduction of HIPs,     providers and allows clients to make                                                            modern approach is his reliance on         for that service so it’s great for keeping                                                         technologies in an innovative and                 long been a thorny subject as they
                                                                                                                                                                                                                                                                                                                                                                                     Payroll – a very personal service   page 5

home sellers will undoubtedly rely        on-line enquiries. As you would                                                                 outsourcing his support requirements       my overheads down. All my                                                                          cost effective way.                               take a great deal of organisation and      Surviving and Thriving in the
heavily on their professional advisors    expect, Solicitor integrates seamlessly                                                         to third party service providers. His      month-end reports come neatly                                                                                                                        have become costly to finance.             Next Five Years – Not without
to ensure they avoid a fine.              with Microsoft Outlook, Word and                                                                legal accounts are supplied by             bundled and when it comes to my                                                                    However, more issues of Read IT!                  We are aware that time has a real
                                                                                                                                                                                                                                                                                                                                                                                     Information Technology              page 5

                                          Excel to provide a clean, efficient office                                                      Pinpoint, whilst document production       annual audit I’ll just hand over the box                                                           is just one of the ways in which                  cost attached to it nowadays and to        A Thoroughly Modern Practice        page 6
Despite extending the trials, the         environment.                                                                                    is turned around fast from sound files     file and my accountant will have                                                                   we are striving to promote better                 expect partners, fee earners and           Stop Press                          page 6
Government is sticking to its start                                                                                                       sent for transcription from his digital    everything he needs.                                                                               communications with our clients.                  cashiers to leave their offices for an
date of 1st June 2007. The onus,          Call your Quill account manager on           Good luck – and the judge’s decision                                                                                                                                                             Our website is                    entire day is becoming unreasonable.
therefore, is on law firms to ensure      0161 236 2910 for more                       is final!                                                                                                                                                                                        currently undergoing a major                      We were therefore unsurprised when
they are prepared for the dramatic        information on how Solicitor Case                                                                                                                                                                                                             redevelopment. The new home page                  the consensus of our e-shot was that
changes ahead, particularly to the way    Manager can work for your firm.              Six bottles of wine, (red, white or rose)                                                     For the 6th successive year, Quill           new practice solutions and are                        is already installed and gives a                  users would prefer shorter, informal,
in which information is exchanged.                                                     will be delivered direct to the winner’s                                                      has been recommended by the Law              delighted to be associated with the                   flavour of what’s to come in the                  meetings at more local venues.
Gone will be the paper-based              Ella Jenkins is general manager of           door, and the cartoon, with the winning                                                       Society in its Software Solutions            2007 edition,” says Andrew Sherwin,                   spring of this year. Our account                  Further information on this subject
exchanges whilst in comes the             Opsis Limited, supplier of Solicitor         caption and the winner’s details,                                                             Guide. “We believe the Guide is              Quill’s sales and marketing director.                 manager Andrew Hodkinson has                      will be posted on in
electronic transfer of data. Inevitably   Case Manager                                 will be posted on the Quill website.                                                          of real value to solicitors looking for                                                            been involved in designing the web                due course.

                                                                                                                                                                                                                                                                                                                                    The Quill Group
                                                  The Quill Group                                                                  For a brochure or further details contact Quill Group Manchester o Barclay House o 35 Whitworth Street West o Manchester M1 5NG             Quill Computer Systems Limited o Barclay House o 35 Whitworth Street West o Manchester M1 5NG
                                                                                                                                              T E L 0161 236 2910 F A X 0161 237 1131 D X 7 2 3 8 2 0 M A N C H E S T E R 3 8 E M A I L W W W   TEL   0161 236 2910   FA X   0161 237 1131   EMAIL   DX:   723820 Manchester 38                legal accounting.