Docstoc

GENERAL BOOKING TERMS AND CONDITIONS

Document Sample
GENERAL BOOKING TERMS AND CONDITIONS Powered By Docstoc
					                               GENERAL BOOKING TERMS AND CONDITIONS


EMINENCE TRAVELS AND FREIGHT ("EMINENCE") trading under the name EMINENCE GUEST HOUSE is a duly
incorporated company in SOUTH AFRICA.

The following conditions will be incorporated into your contract and you should therefore read them carefully. If
you have any query's you should contact our customer care team. By booking with EMINENCE GUEST HOUSE you
confirm that you understand and agree to be bound by these Terms & Conditions.



         1.BOOKING PROCEDURE


         An E-mail or telephone conversation must be transmitted to Eminence Guest House agent or
         management staff advising the check in date and other services required. A pro-forma Invoice would be
         issued either via email or telephonically.


         2. PAYMENT


         To confirm a booking a minimum payment of three nights non refundable deposit are required to
         secure confirmed booking, this must be deposited directly into our bank account. The account details
         will be communicated to you via the pro-forma invoice.


         Payment must be made, using the Surname of the principal in the group as reference.


         Then advise eminence via email with the proof of payment and the details of the intending guest.


         The names of the guest, passport number or identity number for local guest, check in and check out
         date, valid telephone number, name and physical address of guest organization or employer, check in
         time, point of entry if pick up are required must be communicated to Eminence Guest House in other to
         issue a confirmed booking and Tax Invoice.


         3.BOOKING CONFIRMATION


         The Booking Confirmation must be given to the hotel at check-in. Failure to produce the confirmation at
         check-in may result in the hotel not honoring your reservation. The confirmation clearly states what is
         covered in the rate quoted and additional charges incurred at the hotel will be at your expense.
         Cancellation of a booking will immediately invalidate the confirmation.


         4. CHANGES BY YOU.


         A seventy two hours notice is required for you to make changes to your already confirmed booking. This
         is subject to room availability, of your new proposed date.


         5. CANCELLATION BY YOU.


         Without prejudice, any cancellation after a confirmed booking will forfeit the payment deposit of three
         nights room rate.


         6.CHANGES OR CANCELLATION BY US.


          We reserve the right to make changes or cancellations after the booking at any time, although we will
         Endeavour not to make a major change or cancel the booking within 72 hours of the arrival date, except
         by reason of force majeure. If we have to make a major change to your arrangements after booking we
         will offer you the option of accepting the change or cancelling the booking and receiving a full refund of
         any monies paid to us. We do not accept responsibility for any expenses or costs you may incur as a
         result of any change.


         7.FORCCE MAJEURE.


         We do not accept liability or pay compensation for any loss, damage or expense where the performance
         or prompt performance of our obligations is prevented or affected by reason of force majeure. Force
         Majeure means any event which we or the supplier of the service could not, even with all due care,
         foresee or avoid such as war or threat of war, riots, civil strife, terrorist activity, industrial action,
         natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical
         problems with transport, governmental action and all other similar events

				
DOCUMENT INFO