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Confidential Role Specification
Peter Kemp, the Managing Director
Regent Street, London W1
As soon as practicable (without compromising on quality) and as notice period of the
chosen candidate allows.
Background to Global IR
Global IR is one of Europe’s leading digital corporate communications agencies. We
specialise in the design, development, management and most importantly of all, the
ongoing, proactive support of corporate websites and online investor relations centres.
Our expertise is based on outstanding customer service, in-depth financial knowledge,
and first class technology, in line with best practice standards.
We know that it is only when our clients succeed, that we succeed. We aim to deliver
the best level of service by striving to understand and fulfil the needs of our varied public
We bring strong consulting skills as well as top quality and timely delivery and
Further information is available on our website: www.g-ir.com
We have a relatively flat non-hierarchical structure to encourage approachability and
accessibility. Although each of our twenty five employees has his/her own objectives
and aspirations, roles tend to develop over time.
We buy in the relevant Human Resources support so as to develop our team as
effectively as possible and foster our own internal talent as well as ensuring we keep in
line with current legislation.
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We believe that teamwork means working together, helping each other to achieve our
common and agreed goals. We strive to create an environment which fosters a spirit of
co-operation and mutual support. We aim to work with our clients as a seamless single
The job-holder will help to shape the business and be a full member of the management
team. He/she will inspire trust so that the MD can continually look outwards and focus
on the strategic development of the business.
The role of Operations Director is anew and critical one reporting to the Managing
Director. By taking responsibility for operations he/she will enable the Managing Director
to direct his energies to the further growth of the business.
The need for this new operations position reflects the many changes which have
occurred in the business over the last couple of years. This role will enable Global IR to
support the proposition on our website, namely: “Our expertise is based on outstanding
customer service, in-depth financial knowledge and first class technology, in line with
best practice standards.”
He/she will ultimately be responsible for ensuring that the all existing and potential client
production-based requirements and expectations are fulfilled in terms of delivery,
timeliness, efficiency and quality through the overall direction for the Support and
The Managing Director will retain the following activities:
Overall responsibility for the business’ operations (as per organisation chart),
budgets, P&L etc.
New business development
As instigated by the Client Services Manager – assistance with business
development within existing client base
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Thus, the post holder of the Director of Operations will be measured on his/her ability to
Internal production processes
Delivery to time, budget and quality against defined targets
Appropriate employee retention and performance management
Engagement/rapport with employees to develop their potential and build team
The balance of the Managing Director’s role in relation to job holder’s own role
The role of Director of Operations, in summary, contains the following elements:
To leverage the time of the Managing Director so that he is released for his prime
activity, viz. the development and growth of the business and to stand in for him in
To set in place processes and systems for quality control and improved efficiency
in all the production activity/delivery.
Ultimately ensure in all our production activities that we deliver on time, efficiently
and profitably and that the client experience of this is second to none.
To have a complete picture and understanding of all the operational/production
and support activities of the business.
Effective overall co-ordination and direction of the Production & Support teams.
To provide day-to-day strong management input and motivation to those
individuals whom this role manages.
To foster excellent communication between the technical, administrative and
To review regularly, in conjunction with the Managing Director and the
management team as a whole, the structure of the business and management
processes and make recommendations for general improvements and improved
To keep abreast of the application of IT for the improved leverage of staff on the
production and client services sides of the business (through such systems to
release staff time to focus on their individual primary job focus) and the
application of IT within the corporate communications and investor relations
sectors as a whole.
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The role is expected to grow with the individual and with the inevitable changes and
development of the business, which this role itself fosters. Flexibility and open-
mindedness will be essential for successful growth in the role and for successful job
performance. This is a strategic and management role which will require creative
thinking as well as a track record in improvement of systems, process and efficiency.
The job holder will not be required to micro-manage the Production and Client-facing
teams who are already competently managed on a day-to-day basis.
The post-holder will need to review all processes, systems and methods of operation
and make recommendations for increased efficiency and maximization of the use of
resources as well as being a strong people manager and motivator. Freshness of
approach and questioning of existing practices will be appreciated.
The role requires a balance of commercialism, business-mindedness, technical know-
how, entrepreneurialism and focus. It will be essential for the job holder to know his/her
way around the communications industry and the digital space – keeping abreast of
developments and the market and the key players within it.
The role will be divided into the following particular areas of activity:
Supporting the Technical Director to maximise the efficiency of
Supporting the Client Services Manager to maximise overall efficiency, and client
Reviewing and ensuring version control of an operations manual to be used both
for new staff induction and existing staff development incorporating recent
legislation concerning online reporting on corporate communications to improve
rigour and quality checks.
External Relationships: trouble shooting, when requested, in relation to external
client/customer relationships on the operations/production side.
Management of the electronic production and collation of annual budgeting data,
as necessary, including invoice spreadsheet and pipe-line for future client projects
in conjunction with the Client Services Manager.
Ensure that the Managing Director is updated and briefed on matters of
importance with regards to training needs and development of employees and
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Quality control of all work completed whether outward or inward-facing.
Company representative at awards/dinners/conferences, as requested by the
Review and analysis of competitor activity and driving new product development.
Monitoring industry trends & identifying technical opportunities, threats, strengths
Suggesting potential long term operational/technical direction in tandem with
Technical Director to meet the overall strategic goals as defined by the
Define infrastructure strategy and plan investment requirements in tandem with
Establish production standards & ensure documentation of systems.
Work with Management Team to instigate new product development.
Oversee backup, support and security systems.
Monitoring third party relationships to ensure service levels are met.
Candidates’ Background and Experience
Eligible candidates must satisfy both technical and non-technical requirements defined
We are looking for a broad-based individual who wishes to be a key part in the
development and growth of the business and in control of quality and development of
processes and systems. This post will suit someone who has enjoyed a complex
administrative role involving strategic input where there have been a number of complex
tasks to achieve within short and long term deadlines. He/ she must therefore have the
ability and track record of having built strong relationships both internally and externally
and be able to lead and motivate a team where the ultimate measurement is high quality
production and delivery to defined standards and time deadlines.
Sound top level knowledge of TCP/ IP networks, servers, OS's, web technologies, and
database systems would be advantageous.
He/she will have a good understanding of what it is like to bridge the gap between those
internally and externally, often acting as implementer and facilitator, while being able to
manage and act as a translator between technical and non technical.
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He/she will need the sensitivity to listen to several views but to hold to an agreed course
This role may appeal to someone with a background in business
Potential candidates for this post will need to demonstrate:
A track record of excellent production and project management skills.
A first rate people manager.
A creative problem solver when there is no precedent/solution.
An interest in technical applications and developments for improved client service.
Excellent organisational skills.
Top quality oral and written communication skills.
Energy, enthusiasm and a “can do” attitude.
A relish for defining systems and process improvements.
The stature to make commercial and technical input and to be convincing
internally and externally.
A balance of being able to deal accurately with details while not losing sight of the
overall business plan.
Drive, determination and resilience.
Ambition to support the development of the business.
Previous experience within online corporate communications would be an
advantage but is not a necessity.
Sense of humour.
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To graduate level but other applicants who satisfy the criteria defined should not be
deterred from applying.
Those who wish to be considered should submit a CV along with a covering letter
explaining why they are interested in the post and what they will bring to it. The letter
should detail current remuneration and benefits. Applications should be made online
to: firstname.lastname@example.org by close of business on Thursday 17th May
Those candidates who are long-listed will be interviewed by our HR Adviser and the
Managing Director on Thursday 24th May 2007. Thereafter, those short-listed will be
asked to make their case for the position through a formal presentation as part of an
Compensation and Details of Employment
Salary in the range of £50k to £60k per annum plus performance related bonus.
Working hours: Normal office hours are from 8.30am to 5.30pm although as we
provide cover to clients from 7.00am to 7.00pm the role holder will be required to
adjust his/her hours as the business dictates.
Annual leave: 25 working days.
Notice period one month on either side rising to three months on satisfactory
completion of probationary period.
Offer of employment: Any offer of employment will be made subject to references
and pre-employment medical questionnaire.
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Organisation chart showing where the new post of Operations Director sits:
Client Services Production Marketing & Admin Finance HR
Infrastructure Marketing &
Manager Technical Director Sales Co-ordinator Communications Finance Director HR Manager
Client Services Manager
Web Developer Office Administrator Accountant
Account Manager Engineer
Account Manager (QA/UAT) Project Manager Web Developer
Account Manager Project Manager Web Developer
Account Manager Designer Web Developer
Account Manager Designer Web Developer
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