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									DHL GLOBAL FORWARDING
COMPANY PRESENTATION

Juha Mörsky / 4.11.2009
WE ARE ONE COMPANY WITH TWO STRONG PILLARS




                               Die Post                          The Logistics Company
                           für Deutschland                            for the World




DHL Global Forwarding and Steamserve | Juha Mörsky | 4 11 2009                           Page   2
     GROUP STRUCTURE 2009



                                                                               Revenue: €54.5 bn*




                                                           GLOBAL
                              MAIL                                                         SUPPLY CHAIN                    EXPRESS
                                                      FORWARDING, FREIGHT

                    Delivers 72 million              Market leader in air and        Contract logistics          Cross-border express
                     mail items to 40                  ocean freight services          22.8m square metres of       service
                     million                          Specialist in industrial         warehouse space             Presence in more than
                     households in                     projects and end-to-end         2,500 facilities             220 countries and
                     Germany                           supply chain solutions                                        territories
                                                                                       Leading provider
                    DHL Global Mail                  One of Europe's leading          of Corporate Information    4,500 facilities
                     largest network                   road freight forwarders          Solutions worldwide         350 aircraft
                     for mail                         Strong customer base            Strong customer base        36 hubs
                     distribution                      (>50% of Forbes 500)             (50% of Forbes 500)
                     worldwide

Revenue                       14.4                                      14.2                     13.7                        13.6
-€ bn -

Employees                  186,000                                  41,000                     140,000                      100,000
(approximates)

     * Divisional revenues including €-2.7 bn Corporate Centre/Others

    DHL Global Forwarding and Steamserve | Juha Mörsky | 4 11 2009                                                                    Page   3
DHL - GROUP OVERVIEW




                                                                    Global Market Leader

     World's largest                    World's largest                   One of Europe's                     Worlds largest                  One of the world’s
  air freight forwarder                  ocean freight                  leading road freight                 logistics service                 leading express
                                      forwarder (in both                    forwarders                           provider                      parcel providers
                                         FCL & LCL1)




         11.9%     Global Market
                                                9.3%  Global Market
                                                                                  2.0%
                                                                                    European Market
                                                                                                                     6.4%  Global Market
                                                                                                                                                     ~22%
                                                                                                                                              Global International Express
                          Share                              Share                           Share                                Share                     Market Share2)




   Annual Revenues: € 41.5 billion (2008 – excludes Mail)
   Customer base includes >50% of Forbes 500 companies
   Logistics facilities in more than 4,500 locations, 220 countries and territories
   More than 281,000 logistic employees



1) Full-container-load and Less than-container-load
2) 2007: AT, CH, CZ, IE, PL, BE, NL, ES, PT, IT, DK, SE, NO, FI, FR, UK, HU, DE, US, BR, MX, AR, CA, CO, VE, AU, CN, HK, IN, ID, JP, KR, MY, NZ, PH, SG, TW, TH

DHL Global Forwarding and Steamserve | Juha Mörsky | 4 11 2009                                                                                                    Page   4
DHL - SERVICES




             GLOBAL FORWARDING, FREIGHT                                SUPPLY CHAIN                   EXPRESS


          Air Freight &                     Europe-wide              Contract Logistics &          Export, Import &
      Ocean Freight Services               Transportation             Industry Solutions          Domestic Products

  •   Air Freight                    Flexible and customized     • Supply Chain Management     • Same Day Products
  •   Ocean Freight                  road and intermodal         • Warehousing                 • Time Definite
  •   Multimodal Transport           transportation network      • Distribution                      • Export - DHL
  •   International Supply Chain     • Groupage                  • Managed Transport                   EXPRESS 9, 10.30,
  •   Industrial Projects            • Part Loads                  Service                             12.00, WORLDWIDE,
                                     • Full Loads                • Value Added Services –              ENVELOPE & EASY
  •   Customs Brokerage
                                     • Rail Transportation         e.g. packaging, technical         • Import - DHL IMPORT
  •   Transport Control Towers                                                                         EXPRESS 9, 10.30,
                                     • Customs Services            services, procurement
  •   Niche (high value, fashion,                                                                      12.00, WORLDWIDE
      perishables & F1)              • Trade Fairs & Events      • Customer Information
                                                                   Solutions                           & FLEX
                                                                                               • Day Definite Products
                                                                                               • Domestic Products




DHL Global Forwarding and Steamserve | Juha Mörsky | 4 11 2009                                                     Page      5
   Before

                                                           Jet-Direct                Matrix              Paper archive

                                                                                              Airlines




 Air freight                                                                              Laser
 IBM Mainframe
                                                       Jet-Direct         Overlays



                                                                        IPC-Box




Ocean freight                                                       Label
   IBM AS/400
                                                                                                                Customer




  Finance
   IBM AS/400

  DHL Global Forwarding and Steamserve | Juha Mörsky | 4 11 2009                                                   Page    6
   Phase 1: Replacing IPC Boxes

                                                                                            Paper archive

                                                                                 Airlines




 Air freight                                                       Streamserve
 IBM Mainframe




Ocean freight
   IBM AS/400
                                                                                                   Customer




  Finance
   IBM AS/400

  DHL Global Forwarding and Steamserve | Juha Mörsky | 4 11 2009                                      Page    7
   Phase 2: PDF’s, e-mail, EDI

                                                                                         Paper archive

                                                                         Airlines




 Air freight
 IBM Mainframe

                                                                            Less paper


                                                     PDF




Ocean freight
   IBM AS/400                                              Fileserver
                                                                                                Customer




                                                                        e-mail / EDI
                                                                           Invoices
                                                                          freightbills
                                                                              etc..




  DHL Global Forwarding and Steamserve | Juha Mörsky | 4 11 2009                                   Page    8
   Phase 3: One process to output

                                                                              Paper archive

                                                                   Airlines




 Air freight
 IBM Mainframe
                                              One process



                                                     PDF




Ocean freight
   IBM AS/400
                                                                                     Customer




  DHL Global Forwarding and Steamserve | Juha Mörsky | 4 11 2009                        Page    9
   Phase 4: Replace printers to MFDs and setup print mailboxes

                                                                                      Paper archive

                                                                       Airlines




                                                                   Canon MFD
 Air freight
 IBM Mainframe

                                                                         Less paper


                                                     PDF




Ocean freight
   IBM AS/400
                                                                                             Customer




  DHL Global Forwarding and Steamserve | Juha Mörsky | 4 11 2009                                Page 10
   Phase 5: Setup electronic archive

                                                                                        Electronic archive

                                                                    Airlines




                                                                                    scanner
 Air freight
 IBM Mainframe




                                                     PDF




Ocean freight
   IBM AS/400
                                                                                                 Customer




                                                                   e-mail / EDI
                                                                      Invoices
                                                                     freightbills
                                                                         etc..




  DHL Global Forwarding and Steamserve | Juha Mörsky | 4 11 2009                                     Page 11
   Phase 6: Create a statistical database from the output


                                                                   Airlines




 Air freight
 IBM Mainframe




Ocean freight                                 Statistics
   IBM AS/400                                    DB
                                                                              Customer




        Manager


  DHL Global Forwarding and Steamserve | Juha Mörsky | 4 11 2009                Page 12
   Next steps...


                                                                   Airlines



                                                Paperless
                                               Freight Bill’s
 Air freight
 IBM Mainframe




                                                                                       Workflow
Ocean freight                                 Statistics
   IBM AS/400                                    DB
                                                                                                     Customer
                                                                                         Access to
                                                                         Labels as a
                                                                                          Archive
                                                                           PDF to
                                                                          customer




  DHL Global Forwarding and Steamserve | Juha Mörsky | 4 11 2009                                       Page 13
Summa Summarum

 What did we get?
 - Easier document handling
 - From ~40 Network printers -> 14 MTF’s, better maintenance agreement.
 - From 39 pages to 15 pages / shipment
 - Happier customer, Happier employees
 - Better visibility to daily workflow and resource management.
 - Less paper archive costs, less mailing costs, less printing costs

 Mines?
 - Employees engagement – allways hard – you may need change
 management!
 - Development costs (Do at least the part of the project by yr selves!!)
 - You still have an old paper archives, and destroying them can be expensive
 - Back-up storages can be VERY expensive
DHL Global Forwarding and Steamserve | Juha Mörsky | 4 11 2009                  Page 14
             THANK YOU FOR YOUR INTEREST AND TIME


                           Contact DHL Global Forwarding

                           Name:                 Juha Mörsky

                           Address:              P.O.Box 1, 01531 VANTAA

                           Phone:                +358 40 5475633

                           E-Mail:               juha.morsky@dhl.com




DHL Global Forwarding and Steamserve | Juha Mörsky | 4 11 2009             Page 15

								
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