Civil Aviation Authority Of South Africa

Document Sample
Civil Aviation Authority Of South Africa Powered By Docstoc
					  REQUEST FOR PROPOSAL

FOR A VOICE AND DATA SERVER

            FOR




   Civil Aviation Authority
              Of
         South Africa




                              09 JUNE 2006
                             South African Civil Aviation Authority
                                     Voice Server – RFP
                                        No: VOIP-001

                   YOU ARE HEREBY INVITED TO TENDER TO THE
                   SOUTH AFRICAN CIVIL AVIATION AUTHORITY
                        FOR A VOICE AND DATA SERVER

CLOSING TIME                     TENDER No.                              CLOSING DATE
11:00 Hrs                        VOIP - 001                              06 July 2006


TENDERS RECEIVED AFTER THE CLOSING TIME AND DATE ARE LATE AND WILL AS A
RULE NOT BE ACEPTED FOR CONSIDERATION

THE FORM MUST BE SIGNED IN THE ORIGINAL, THAT IS IN INK – FORMS WITH
PHOTOCOPIED SIGNATURES OR OTHER SUCH REPRODUCTION OF SIGNATURES
WILL BE REJECTED

TENDER DOCUMENTS MAY BE ADRESSED TO:

THE TENDER COMMITTEE
SOUTH AFRICAN CIVIL AVIATION AUTHORITY
PRIVATE BAG X73
HALFWAY HOUSE
1685


For Attention : Mr. Mr Mbulelo Gingcana


THE TENDER DOCUMENTS MAY BE DEPOSITED IN THE TENDER BOX, WHICH IS
IDENTIFIED AS THE TENDER BOX AT THE RECEPTION OF IKHAYA LOKUNDIZA,
BUILDING 16, TREUR CLOSE, WATERFALL PARK, BEKKER STREET, MIDRAND

TENDERS THAT ARE TOO LARGE TO FIT INTO THE TENDER BOX, MUST BE HANDED
IN AT THE RECEPTION DESK ON GROUND FLOOR DURING BEFORE THE CLOSING
DATE AND TIME.

TENDERERS SHOULD ENSURE THAT TENDERS ARE DELIVERED TIMEOUSLY TO THE
CORRECT ADDRESS




TENDERS BY TELEGRAM, FACSIMILE, ELECTRONICALLY OR OTHER SIMILAR APPARATUS WIL
NOT BE ACCEPTED FOR CONSIDERATION


SUBMIT EACH TENDER IN A SEPARETE SEALED ENVELOPE




                             ISSUED 09 JUNE 2006.                     Page 2 of 78
                               South African Civil Aviation Authority
                                       Voice Server – RFP
                                          No: VOIP-001

TENDER

1.   I/We hereby tender to supply all or any of the supplies and/or to render all or any of the services
     described in the attached documents to the South African Civil Aviation Authority on the terms
     and conditions and in accordance with the specifications stipulated in the tender documents (and
     which shall be taken as part of, and incorporated into, this tender) at the prices and on the terms
     regarding time for delivery and/or execution inserted therein.

2.   I/We agree that –

     (a)     the offer herein shall remain binding upon me/us and open for acceptance by the CAA
             Tender Committee during the validity period indicated and calculated from the closing
             time of the tender;
     (b)     this tender and its acceptance shall be subject to the terms and conditions contained in
             the Procurement Policy;
     (c)     if I/we withdraw my/our tender within the period for which I/we have agreed that the
             tender shall remain open for acceptance, or fail to fulfil the contract when called upon to
             do so, CAA may, without prejudice to its other rights, agree to the withdrawal of my/our
             tender or cancel the contract that may have been entered into between me/us and CAA
             and I/we will then pay to CAA any additional expense incurred by the CAA having to
             accept any less favourable tender, or if fresh tenders have to be invited, the additional
             expenditure incurred by the invitation of fresh tenders and by the subsequent acceptance
             of any less favourable tender; CAA shall also have the right to recover such additional
             expenditure by set-of against moneys which my be due or become due to me/us under
             this or any other tender or contract or against any guarantee or deposit that may have
             been furnished by me/us or on my/our behalf for the due fulfillment of this or any other
             tender or contract and pending the ascertainment of the amount of such additional
             expenditure to retain such moneys, guarantee or deposit as security for any loss CAA
             may sustain by reason of my/our default;
     (d)     if my/our tender is accepted the acceptance may be communicated to me/us by letter or
             order by certified mail or registered mail. Such posting shall be deemed to be proper
             service of such notice with effect from the date of posting/dispatch of such notice;
     (e)     the law of the Republic of South Africa shall govern the contract created by the
             acceptance of my/our tender and that I/we choose domicilium citandi et executandi in the
             Republic at (full address of this place):
            _____________________________________

             _____________________________________

             _____________________________________

             _____________________________________

3.   I/we furthermore confirm that I/we have satisfied myself/ourselves as to the correctness and
     validity of my/our tender, that the price(s) and rate(s) quoted cover all the work/item(s) specified
     in the tender documents and that the price(s) and rate(s) cover all my/our obligations under a
     resulting contract and that I/we accept that any mistakes regarding price(s) and calculations will
     be at my/our risk.

4.   I/we hereby accept full responsibility for the proper execution and fulfilment of all obligations
     and conditions devolving on me/us under this agreement as the Principal(s) liable for the due
     fulfilment of this contract.


                               ISSUED 09 JUNE 2006.                      Page 3 of 78
                                     South African Civil Aviation Authority
                                             Voice Server – RFP
                                                No: VOIP-001

5.        I/we agree that any action arising from this contract may in all respects be instituted against
          me/us and I/we hereby undertake to satisfy fully any sentence or judgement which may be
          pronounced against me/us as a result of such action.

6.        I/we declare that I/we have participation/no participation2 in the submission of any offer for the
          supplies/services described in the attached documents. If in the affirmative, state name(s) of
          tender(s) involved.


2
    Delete whichever is not applicable.

7.        Are you duly authorised to sign the tender?                                        *YES/NO


8.        Has the Declaration of Interest been duly completed and included with the other tender forms?

                  *YES/NO

SIGNATURE(S) OF TENDERER OR ASIGNEE(S) :_____________________________

DATE :___________________________


Capacity and particulars of the authority under which
this tender is signed:

Postal address (in block letters):



Telephone No(s). (Toll free if applicable)

Facsimile No.

E-mail address

Tender No.

Name of contact person (In block letter)




                                     ISSUED 09 JUNE 2006.                     Page 4 of 78
                               South African Civil Aviation Authority
                                       Voice Server – RFP
                                          No: VOIP-001




IMPORTANT CONDITIONS


1.   Failure on the part of the tenderer to sign this tender form and thus to acknowledge and accept the
     conditions in writing or to complete the attached forms, questionnaires and specifications in all respects,
     may invalidate the tender.


2.   Tenders should be submitted on the official forms and should not be qualified by the Tenderers own
     conditions to tender. Failure to comply with these requirements or to renounce specifically the Tenderers
     own conditions of tender, when called upon to do so, may invalidate the tender.


3.   In any of the conditions on this tender form are in conflict with any special conditions, stipulations or
     provisions incorporated in the tender, such special conditions, stipulations or provisions shall apply.




IMPORTANT CONDITONS : GENERAL REQUIREMENTS

1.   The tender forms are drawn up so that certain essential information is to be furnished in a
     specific manner. Any additional particulars shall be furnished in the enclosed questionnaire or in
     a separate annexure.


2.   The tender forms should not be retyped or redrafted but photocopies may be prepared and used.
     Additions offers may be made for any item but only on a photocopy of the page in question or on
     other forms obtainable from the Chairperson, CAA Tender Committee, Private Bag X73,
     HALFWAY HOUSE, 1685. Additional offers made in any manner may be disregarded.

3.   Tender forms must be signed in the original, that is in ink - forms with photocopied signatures or
     other such reproduction of signature will be rejected.

4.   Should tender forms not be filled in by means of mechanical devices, for example typewriters,
     ink, preferably black, must be used to fill in tenders.

5.   Tenderers shall check the numbers of the pages and satisfy themselves that none are missing or
     duplicated. No liability shall be accepted in regard to claims arising from the fact that pages are
     missing or duplicated.

6.   A separate form shall be completed in respect of each item. Additional copies, if required are
     obtainable from the Office of the CAA Tender Committee.


                               ISSUED 09 JUNE 2006.                     Page 5 of 78
                                 South African Civil Aviation Authority
                                         Voice Server – RFP
                                            No: VOIP-001

7.    Fixed tender prices and delivery periods are preferred. Consequently Tenderers shall clearly
      state whether prices and delivery periods will remain fixed or flexible for the duration of the
      contract.

8.    Where items are specified in detail, the specifications form an integral part of the tender
      document and Tenderers shall indicate in the space provided whether the items are to
      specification or not.

9.    In respect of the paragraphs where the items offered are strictly to specification, Tenderers shall
      insert the words “as specified”.

10.   In cases where the items are not to specification, the deviations from the specifications shall be
      indicated.

11.   The tender prices shall be given in the units shown.

12.   With the exception of basic prices, where required, all prices shall be quoted in South African
      currency.

13.   Tender prices for supplies in respect of which installation/erection/assembly is a requirement,
      shall include ALL costs on a basis of delivered on site as specified.

14.   Tender prices shall, where necessary, include packing. If desired, packing material may be
      returned to the contractor provided the amount of credit that will be allowed for the returnable
      packing, forwarded railage to pay, is shown against each item concerned.

15.   Supplies may be ordered at short notice during the contract period and contractors must,
      therefore, hold adequate stocks.


16.   Orders shall be placed directly by the Head Office and other approved instances and invoices and
      accounts shall be rendered directly to the purchasing office.

17.   Where required, samples in support of the tenders shall be forwarded at the expense and risk of
      the tenderer to the address indicated in the tender document. When samples have served their
      purpose and are to be returned to the Tenderers, the Tenderers shall be given written notice to
      remove the samples at their own expense and risk within a specified period, failing which the
      tenderer concerned forfeits ownership.

18.   It is State Policy to give preference to previously disadvantaged persons and women within the
      emerging, small medium and micro enterprise sector. A preference point scoring system, based
      on equity owned by previously disadvantaged persons, shall apply.

19.   These conditions form part of the tender and failure to comply therewith may invalidate a tender.




                                ISSUED 09 JUNE 2006.                      Page 6 of 78
                                    South African Civil Aviation Authority
                                            Voice Server – RFP
                                               No: VOIP-001

If the information required in respect of each item cannot be inserted in the space provided, additional
information may be provided on a separate sheet of paper with a suitable reference to the questionnaire
number concerned.

QUESTIONNAIRE                                       REPLIES

1.      What is the tender number?

2.      What is/are the item number(s)?

3.      Are you registered in terms of section
        23(1) or 23(3) of the Value-added Tax                  *YES / NO / NOT APPLICABLE
        Act, 1991 (Act 89 of 1991)?

4.      If so, state your VAT registration
        number and original current tax
        clearance certificate to be submitted
                                                                             *YES / NO
5.      Are the prices quoted fixed for the full
        period or contract?

6.      Are the prices quoted flexible for the                               *YES / NO
        full period of contract?

7.      Is the delivery period stated in the                   *YES / NO / NOT APPLICABLE
        tender firm?


8.      Is the equipment guaranteed as                         *YES / NO / NOT APPLICABLE
        required in terms of the specifications?

9.      What is the address in the Republic of
        South Africa where an item of the type
        offered by you may be inspected
        preferably under working conditions?
        (Where Applicable)

10.     What is the approximate value of stock
        in the Republic of South Africa for this
        particular item? (If required).


11.     Where are the stock held?


12.     What facilities exist for servicing the
        items offered?



13.     Where are these facilities available?



                                    ISSUED 09 JUNE 2006.                      Page 7 of 78
                                 South African Civil Aviation Authority
                                         Voice Server – RFP
                                            No: VOIP-001


14.    What are the names and addresses of
       the factories where the supplies will be
       manufactured and may be inspected, if
       required?
                                                            *YES / NO / NOT APPLICABLE
15.    Is a special import permit required?

16.    If yes, indicate your import permit
       number.

The under-mentioned information must be
furnished where the tender price may be
affected by the fluctuation in the rate of
exchange.

17.    State in respect of each item the
       amount in foreign currency, which will
       be remitted abroad.

18.    State at what stage the amount will be
       remitted abroad

19.    State the rate(s) of exchange applied in
       the conversion of this amount to South
       African currency.


20.    References & Experience: Give details
       where    you    have     successfully
       implemented a VOIP system

21.    Capacity: What is your capacity to
       implement VOIP?


* DELETE WHICHEVER IS NOT APPLICABLE




                                 ISSUED 09 JUNE 2006.                     Page 8 of 78
                                South African Civil Aviation Authority
                                        Voice Server – RFP
                                           No: VOIP-001

DECLARATION OF INTEREST

1.   Any legal or natural person, excluding any permanent employee of CAA, may make an offer or
     offers in terms of this tender invitation. In view of possible allegations of favouritism, should the
     resulting tender, or part thereof be awarded to-

     (a)      any person employed by the CAA in the capacity of contractor, consultant or service
              provider; or
     (b)      any person who acts on behalf of CAA; or
     (c)      any person having kinship, including a blood relationship, with a person employed by, or
              who acts on behalf of CAA; or
     (d)      any legal person which is in any way connected to any person contemplated in paragraph
              (a), (b) or (c),

     it is required that:

     The Tenderer or his/her authorised representative shall declare his/her position vis-à-vis CAA
     and/or take an oath declaring his/her interest, where it is known that any such relationship exists
     between the Tenderer and a person employed by CAA in any capacity.

2.   Does such a relationship exists?

     YES/NO1

     If YES, state particulars of all such relationships (if necessary, please add additional pages
     containing the required information):

     NAME                  :……………………………………………………..
     POSITION              :……………………………………………………..
     OFIFICE WHERE EMPLOYED    :……………………………………………………..
     TELEPHONE NUMBER          :……………………………………………………..
     RELATIONSHIP          :……………………………………………………..

     NAME                  :……………………………………………………..
     POSITION              :……………………………………………………..
     OFFICE WHERE EMPLOYED :……………………………………………………..
     TELEPHONE NUMBER          :……………………………………………………..
     RELATIONSHIP          :……………………………………………………..


3.   Failure on the part of a Tenderer to fill in and/or sign this certificate may be interpreted to mean
     that an association as stipulated in paragraph 1, supra, exists.

4.   In the event of a contract being awarded to a Tenderer with an association as stipulated in
     paragraph 1, supra, and it subsequently becomes known that false information was provided in
     response to the above question, CAA may, in addition to any other remedy it may have:
     -       recover from the contractor all costs, losses or damages incurred or sustained by CAA as
             a result of the award of the contract; and/or
     -       cancel the contract and claim any damages, which CAA may suffer by having to make
             less favourable arrangements after such cancellation.




                                ISSUED 09 JUNE 2006.                      Page 9 of 78
                                 South African Civil Aviation Authority
                                         Voice Server – RFP
                                            No: VOIP-001

_________________________                       _________________
       ___________________
SIGNATURE OF DECLARANT                                  TENDER NUMBER                         DATE

_______________________                         _______________________________
POSITION OF DECLARANT                           NAME OF COMPANY OR TENDERER
1
  Delete whichever is not applicable
CAA : TENDER COMMITTEE

                                       TENDER No.:___________________
                                                                (To be inserted by the Tenderer)

PREFERENCE CERTIFICATE FOR CONTRACTS LESS THAN R2,0 MILLION IN VALUE

Note: BEFORE COMPLETING THIS CERTIFICATE, TENDERERS MUST CAREFULLY STUDY THE
GENERAL CONDITIONS AND GENERAL DEFINITIONS AS WELL AS THE DEFINITIONS AND
DIRECTIVES APPLICABLE TO EQUITY OWNERSHIP BY PREVIOUSLY DISADVANTAGED
INDIVIDUALS/WOMEN IN ENTERPRISE.

1.      GENERAL CONDITIONS:

        1.1     The preference point system is applicable to all local manufacturers/suppliers/service
                providers.
        1.2     Failure on the part of a tenderer to fill in and/or to sign the certificate may be
                interpreted to mean that point preference is not claimed.
        1.3     The CAA Tender Committee reserves the right to require of a tenderer, either before a
                tender is adjudicated or at any time subsequently, that he/she should substantiate any
                claim in regard to preference, in any manner required by the Committee.

2.      GENERAL DEFINITIONS:

The defined words and expressions commencing with capital letters shall have the meanings hereby
  assigned to them unless such meanings are inconsistent with the context of a particular tender or
  contract.

        2.1     Control

The possession and exercise of legal authority and power to manage the assets, goodwill and daily
   operations of a business and the active and continuous exercise of appropriate managerial authority
   and power in determining the policies and directing the operations of the business.

        2.2     Commercially useful function

The performance or real and actual work, or the provision of services, in the execution of any
   contractual obligation which the business has the skill and expertise to undertake and the
   responsibility of management and supervision.

        2.3     Equity Ownership

The percentage ownership and control, exercised by individual within an enterprise determined in
   accordance with par.3


                                 ISSUED 09 JUNE 2006.                     Page 10 of 78
                               South African Civil Aviation Authority
                                       Voice Server – RFP
                                          No: VOIP-001

2.4   Owned

              Having all the customary elements of ownership, including the right of decision making
              and sharing all the risks and profits commensurate with the degree of ownership
              interests as demonstrated by an examination of the substance, rather than the form of
              ownership arrangements.

      2.5     Previously Disadvantaged Individuals (PDI)

              For the purpose of the contract, the refutable presumption shall be made that South
              African Citizens who fall into population groups that had not franchise in national
              elections prior to the introduction of the 1983 and 1993 constitution, are Previously
              Disadvantaged Individuals. It is incumbent on individuals to demonstrate their claims to
              fall into such population groups on the basis of identification and association with the
              recognition by the members of such groups.

      2.6     Woman

              A female person who is a South African Citizen


3.    ESTABLISHMENT OF PDI/WOMAN EQUITY OWNERSHIP IN AN ENTERPRISE

      1.1     Equity ownership shall be equated to the percentage of an enterprise which is owned by
              individuals, or in the case of a company, the percentage shares that are owned by
              individuals who are actively involved in the management and daily business operations
              of the enterprise and exercise control over the enterprise, commensurate with their
              degree of ownership.
      1.2     Where individuals are not actively in the management and daily business operations and
              do not exercise control over the enterprise commensurate with their degree of
              ownership, equity ownership may not be claimed.


4     ADJUDICATION USING A POINT SYTEM

      2.7     Responsive tenders will be adjudicated by CAA using a system, which awards points on
              the basis of :

      -       the tendered price
      -       Equity Ownership , or any other criteria the organization deem necessary.

      2.8     The tenderer obtaining the highest number of points will usually be awarded the
              contract.
      2.9     The preference point system should be calculated on the comparative price only.
      2.10    Points scored will be rounded off to 1 decimal place.
      2.11    In the even of equal points scored, the tender will usually be awarded to the tenderer
              scoring the highest points for equity owned by previously disadvantaged individuals.


5     TENDER DECLARATION

      2.12    Tenderers who wish to claim points in respect of Equity Ownership must complete the
              Declaration at the end of form.

                              ISSUED 09 JUNE 2006.                      Page 11 of 78
                         South African Civil Aviation Authority
                                 Voice Server – RFP
                                    No: VOIP-001


6   EQUITY OWNERSHIP CLAIMED (see DECLARATION)

    2.13   PDI Equity Ownership _____________%

    2.14   Women Equity Ownership___________%




                         ISSUED 09 JUNE 2006.                     Page 12 of 78
                                 South African Civil Aviation Authority
                                         Voice Server – RFP
                                            No: VOIP-001




DECLARATION


I/we, the undersigned, who warrants that he/she is duly authorised to do so on behalf of the firm
certifies that the item(s) mentioned in part of the foregoing certificate qualifies/qualify for the
preference(s) shown and acknowledges that:

(i)     the information furnished is true and correct
(ii)    the Equity Ownership claimed is in accordance with the General Conditions
(iii)   not more that 25% of the value of the contract at the time of award, exclusive of VAT and all
        allowances for contingencies and escalation, will be subcontracted to other parties
(iv)    in the event of a contract being awarded as a result of preferences claimed as shown in
        paragraph 9, the contractor may be required to furnish documentary proof to the satisfaction of
        the CAA Tender Committee that the claims are correct.
(v)     if the claims are found to be too high, the CAA Tender Committee may, in addition to any other
        remedy it may have-

        (a)    recover from he contractor all costs, losses or damages incurred or sustained by CAA as
               a result of the award of the contract; and/or
        (b)    cancel the contract and claim damages which CAA may suffer by having to make less
               favourable arrangements after such cancellation; and/or
        (c)    impose on the contractor a penalty not exceeding 5% of the value of the contract.



WITNESSES



         1. _________________________________

                                                        SIGNATURE(S) OF TENDER
         2. __________________________________




        DATE           : ____________________________________



        ADDRESS        : _____________________________________

                         _____________________________________

                         _____________________________________

                         _____________________________________
                                ISSUED 09 JUNE 2006.                      Page 13 of 78
                                   South African Civil Aviation Authority
                                           Voice Server – RFP
                                              No: VOIP-001




DECLARATION


     (a) Name of Firm


     (b) Postal Address



     (c) Physical Address




     (d) Telephone No.

     (e) Fax No.

     (f) Contact person

     (g) Company/Enterprise

     (h) Income tax reference number


     (i) VAT registration number

     (j) Company registration number


1.        Type of Firm

          Partnership

          One person business/sole trader

          Close corporation

          Company (Pty) Limited

          (Tick one box)

2.        Describe principal business activities




                                   ISSUED 09 JUNE 2006.                     Page 14 of 78
                                   South African Civil Aviation Authority
                                           Voice Server – RFP
                                              No: VOIP-001




3.      Company classification

        Manufacturer

        Supplier

        Professional service provider

        Other service providers, e.g. transported, etc

        (Tick one box)

4.      Total number of years the firm has been in business?________________

5.      Street addresses of all facilities used by the firm (e.g. warehouses, storage spaces, offices, etc.)

        5.1     ______________________________________________________________

        5.2     ______________________________________________________________

        5.3     ______________________________________________________________


6.      Do you share any facilities?

          Yes      No

        If yes, which facilities are shared?________________________________________

        With whom do you share facilities (name of firm(s)/individual(s))?
        _______________________________________________________________________

        _______________________________________________________________________

        _______________________________________________________________________

        What are the other firm’s principal business activities?
        _______________________________________________________________________

        _______________________________________________________________________

        _______________________________________________________________________

6.1   Attach list of Directors and their gender, identity number, citizenship, PDI status.

7.      List all partners, proprietors and shareholders by name, identity number, citizenship, PDI
        status and ownership, as relevant. Refer to paragraph 3.1 and 3.2

                                  ISSUED 09 JUNE 2006.                       Page 15 of 78
                                      South African Civil Aviation Authority
                                              Voice Server – RFP
                                                 No: VOIP-001


   NAME              POSITION           IDENTIY       CITIZEN     PDI            DATE OF          %          %
                     OCCUPIED           NUMBER        SHIP        STATUS         OWNERSHIP        OWNE       OWNED
                     ENTERPRISE                                   (YES/NO)                        D BY       BY
                                                                                                  PDI’s      WOMEN




   NOTE : Where owners are themselves a company or partnership, identify the ownership of the holding
   firm

   9.      How many permanent staff members are employed by the firm?
           _____________________________

   9.1     Detailed staff profile of those who will be directly involved in this tender must be provided.

   9.2     Attach CV’s of your professional staff.




I/we the undersigned, who warrant that he/she is duly authorised to do so on behalf of the firm certifies that
   the item(s) mentioned in part of the foregoing certificate qualifies/qualify for the preference(s) shown and
   acknowledges(s) that:

           (i)     The information furnished is true and correct
           (ii)    The Equity Ownership claimed is in accordance with the General Conditions
           (iii)   Not more than 25% of the value of the contract at the time of award, exclusive of VAT
                   and all allowances for contingencies and escalation, will be subcontracted to other
                   parties.
           (iv)    In the event of a contract being awarded as a result of preferences claimed as shown in
                   paragraph 9, the contractor may be required to furnish documentary proof to the
                   satisfaction of the CAA Tender Committee that the claims are correct.
           (v)     If the claims are found to be too high, the CAA Tender Committee may, in addition to
                   any other remedy it may have-
                   (a)      recover from the contractor all costs, losses or damages incurred or sustained by
                            CAA as a result of the award of the contract, and/or
                   (b)      cancel the contract and claim any damages which CAA may suffer by having to
                            make less favourable arrangements after such cancellation, and/or
                   (c)      impose on the contractor a penalty not exceeding 25% of the value of the
                            contract.




                                     ISSUED 09 JUNE 2006.                      Page 16 of 78
                         South African Civil Aviation Authority
                                 Voice Server – RFP
                                    No: VOIP-001

WITNESS


     1. _________________________________

     2. _________________________________       SIGNATURE(S) OF TENDERER




     DATE        : _____________________________________

     ADDRESS     : _____________________________________

     _____________________________________

     _____________________________________




                        ISSUED 09 JUNE 2006.                      Page 17 of 78
                            South African Civil Aviation Authority
                                    Voice Server – RFP
                                       No: VOIP-001


                           TENDER TABLE OF CONTENTS


                                                                                     Page
1.    RFP Requirements:                                                               3

2.    Business Environment:                                                           13

3.    Voice System Specification                                                      17
                                                                                      15
            A.    General Requirements
                                                                                      16
            B.    Operational Requirements
                                                                                      17
            C.    System Requirements
                                                                                      27
            D.    Operator Console
                                                                                      28
            E.    Extensions Terminals
                                                                                      33
            F.    Unified Messaging
                                                                                      36
            G.    Call Centre Functionality

4.    Data Specification (LAN)                                                        42

            i.       General Overview                                                 42
            ii.      System Requirements                                              43
5.    Telephone Management System                                                     51
6.    Automated Attendant                                                             53
7.    Glossary                                                                        54
8.    Annexure A                                                                      55
            Cost Matrix
9.    Annexure B                                                                      59
            Site Diagram
10.   Annexure C                                                                      60
            Financial Stability




                           ISSUED 09 JUNE 2006.                      Page 18 of 78
                        South African Civil Aviation Authority
                                Voice Server – RFP
                                   No: VOIP-001


                              CIVIL AVIATION AUTHORITY


1.      RFP Requirements




1.1   Introduction

      This Request For Proposal (RFP) stipulates the requirements for a complete
      Voice and Data infrastructure, for the ‘South African Civil Aviation Authority’,
      situated in two buildings at, Treur Close, Waterfall Park, Bekker Street , Midrand.

      The ‘South African Civil Aviation Authority’, has identified the need to upgrade its
      voice and data platforms to a provide high quality, one to one interactions with its
      most significant asset, it’s clients. The opportunity has arisen to enhance
      customer expectations through a “One-Stop Shop”, and at the same time enhance
      productivity and effectively control and manage call and workflow at reasonable
      operational cost to the authority.

      We, visualize an integrated solution between the voice and data backbone,
      serving, both buildings, “Ikhaya Londiza” and “Kernwick”. Due to the physical
      locality of the two buildings, we envisage that the later be serviced through a
      ‘remote unit’, that will provide all facilities as if the end user was connected to the
      main system, that is to be situated at “Ikhaya Londiza”.

      We suggest a real-time IP based system that supports packet-switched (IP),
      circuit-switched (TDM), and mixed IP/TDM network environments. The solution
      must provide investment protection through universal ‘work-point’ clients and
      applications supported on all real-time IP systems and across the enterprise
      network. Describe how this is accomplished, with emphasis on how the ‘South
      African Civil Aviation Authority’ operations will benefit from the solution put
      forward by your organization.


1.2   RFP Respondents General Information

      This RFP is an invitation to candidate suppliers for the delivery and
      implementation of integrated Voice and Data services.

      This RFP and the information contained herein, is the sole property of the author
      and may not be copied, or given to any third party, other than as required to
      respond to this tender, without the prior written consent of the author. Persons or
      companies found infringing this constraint might disqualify themselves and their
      company from tendering and avail themselves to legal recourse.

      Vendors are invited to quote for the supply, installation, testing, commissioning,
      integration and training of a total solution. The system will cater for medium to
      long term demand.


                        ISSUED 09 JUNE 2006.                     Page 19 of 78
                            South African Civil Aviation Authority
                                    Voice Server – RFP
                                       No: VOIP-001


          The South African Civil Aviation Authority, does not intend to create directly or by
          implication any obligation or commitment to any vendor by delivering a copy of this
          RFP to the vendor, or by accepting the delivery of a reply from the vendor. The
          only obligation undertaken is that of proposal confidentiality.

          The South African Civil Aviation Authority, reserves the right to cancel this tender
          for what ever reason it may deem fit without any obligations to participating
          vendors.

  1.2.1    Compliance

     The Vendor must submit a statement of compliance of the offered system with the
     technical specifications, clause by clause. The Vendor shall describe in detail how
     the offered equipment complies with each point of the specification.

     The Vendor shall submit adequate and detailed information for any deviation it
     believes is superior or more advanced than the specified system that may add value
     to the services being delivered. This applies to the system in part or in its entirety, it
     also applies to the system functionality.

     The statement of compliance shall be commented on as detailed below. Any
     deviation may result in misinterpretation and possible incorrect scoring.

     Detailed compliance statement against all specifications of this tender document is
     required. The compliance shall indicate:

           “Comply”                        when offered as a standard feature,

           “Partially Comply”              when customisation or additional
                                           enhancements need to be
                                           catered for,

           “Not Comply”                    if the feature is not available in the recommended
                                           solution

           “Noted”                         if clause is of informative nature.

  Please complete the RFP in the following format;

2.2.1 Question Number and Question                      Comply/         Yes / No
                                                        Partially
                                                      Comply/ Not
                                                        Comply
Answer the question if applicable. Where a lengthy description is required, please
indicate clearly, where the full description may be found. Reference to brochures will
‘NOT’ be accepted.




                           ISSUED 09 JUNE 2006.                      Page 20 of 78
                         South African Civil Aviation Authority
                                 Voice Server – RFP
                                    No: VOIP-001

1.2.2   Training

        The supplier shall submit cost and details of the training curriculum for;

               a.      Operator console Users
               b.      Feature Telephone users
               c.      Basic telephone users
               d.      Any other relevant training required to correctly use the Voice
                       facilities and its
                       features.

1.2.3   Documentation

        The costs of all the following documentation shall be included in the price of the
        equipment:

           Documentation covering all aspects of administration and first line
           maintenance shall be provided with each system.

           Documentation shall be supplied in hard copy and in electronic format.

            Each student attending courses mentioned under Training above shall
           receive copies of the documentation relevant to the particular course and
            certificates.

           Booklets, sheets or cards (as applicable), indicate facility codes, etc, for
           extension users shall be provided for each extension circuit provided.

           Complete system and maintenance manuals for all equipment supplied.

            The respondent shall submit the cost of any special documents, comprising
            wiring diagrams of the IDF and MDF, layout diagrams, for all equipment
           supplied.


1.2.4   Acceptance Testing

        All equipment shall be subjected to the manufacturer’s standard works tests and
        inspections. ‘The South African Civil Aviation Authority’, shall, on request, be
        given the opportunity to carry out factory acceptance tests of the complete
        system, prior to delivery. This shall be in conjunction with supplier’s engineers.
        Any cost to be incurred must be clearly indicated and included in the offer.

        ‘The South African Civil Aviation Authority’, shall, on request, be given the
        opportunity to carry out on-site acceptance tests of the complete system, prior to
        commissioning. This shall also be in conjunction with supplier’s engineers.

        Final acceptance testing of the system occurs after, installation and Vendor
        testing. The system shall then be assessed in order to determine if all
        requirements have been met. The supplier must provide an Acceptance Testing
        Procedure, ATP, document for sign-off, copy to be kept by ‘The South African
        Civil Aviation Authority’.


                        ISSUED 09 JUNE 2006.                      Page 21 of 78
                        South African Civil Aviation Authority
                                Voice Server – RFP
                                   No: VOIP-001


        The Vendor shall submit references of qualification and previous experience in
        addition to all relevant information that is deemed pertinent to the submitted
        offer.

        A reference list indicating, customers name, location, telephone number(s)
        facsimile/E-mail, and name of key person or liaison as well as the supplied
        system and its capacity. Both in South Africa and world-wide.

        Detail regarding Service centers, Maintenance capabilities, available spares and
        human resource inventory and other forms of support shall be supplied.


1.2.5   Taxes and Duties

        The Vendor shall pay all custom duties, taxes, forward cover and other related
        expenses.

1.2.6   Warranty

        The duration of the warranty period will be 12 months commencing from the date
        of final acceptance of the system. The Vendor shall state the different type of
        warranty, if any, per item.

        The Vendor agrees to investigate and correct at no charge to the purchaser all
        software/hardware deficiencies for a period of 12 months.

        The Vendor must supply - Response and repair times that will be adhered to in
        terms of the warranty, and on going maintenance (Post Warranty).

        This warranty will not extend to any item that has been: -

                 Subject to misuse, neglect or abuse (proof of).

                 Wired, repaired or altered by anyone other than by the contractor.

                 Used in violation of the contractor’s written instructions.

                 Removed from its original site of installation by anyone other than the
                 contractor.

                 Damaged due to non-fulfillment of the prescribed environmental
                 Specification In writing.




                       ISSUED 09 JUNE 2006.                      Page 22 of 78
                           South African Civil Aviation Authority
                                   Voice Server – RFP
                                      No: VOIP-001


1.2.7   Maintenance:

        Please submit full details of maintenance costs based on current charges for the
        year subsequent to warranty completion. These should be set out as in the
        pricing schedule found in ANNEXURE A. (Cost may be negotiated at the time of
        placing the order).

        Describe the category fault mentioned below and provide details of your support
        structure in terms of response time must be given for;

                       Type Of Fault                      Required Response and Time To
                                                                      Clear

                       •     Major Faults                            3 Hours
                       •     General Faults                           6 Hours
                       •     Minor Faults                            23 Hours
                       •     Software changes                        23 Hours
                       •     Remote Maintenance Activities             1 Hours

1.2.8   Deliveries

        Vendors must state their best delivery period in weeks, from the date of
        acceptance of tender, to date of delivery of equipment to site.

1.2.9   Penalties

        In the case that the Vendor deviates or if the system cannot be put into operation
        within two working days in accordance with the agreed delivery schedule, the
        Vendor will be charged a penalty of an amount of R18 000 (Eighteen Thousand
        South African Rand) per calendar day. This will be deducted until the system
        complies to the tender requirements.

1.2.10 Pricing

        ‘The South African Civil Aviation Authority’, requires a fixed cost proposal, and
        must include all fees required. A rental option and rental with the option to buy
        shall be calculated and should be detailed separately, as an alternative offer.
        The rental contract will be spread over a period of 3 years, and as a second
        alternative, spread over a period of 5 years.

        Provide itemised unit pricing, using the attached schedule, ANNEXURE A. All
        material, equipment and services you will be providing including; Quantities, Unit
        Costs, Total Costs (Cost x Quantity), and any Unit Labour Cost for each item
        must be clearly indicated. Non-adherence to this, may result in misinterpretation
        and thus incorrect scoring.

        Show separately prices for maintenance, support, services, and training.

        Please state clearly which currency your quotation is denominated in. Where a
        conversion to SA Rands is included please state clearly the conversion rate used
        as well as the implication of exchange rate variations.

                       ISSUED 09 JUNE 2006.                         Page 23 of 78
                       South African Civil Aviation Authority
                               Voice Server – RFP
                                  No: VOIP-001



      Prices should preferable be quoted in South African Rands, FOB delivered,
      including all freight and delivery charges, duty, custom clearances, exchange
      and any other expenses. The cost quoted must be all encompassing. There must
      be no hidden costs. Any additional categories of cost which you believe will be
      necessary, that have not been specifically itemized above, must be included in
      your quotation. Any proposal that is “ For Budget Purposes Only” will NOT be
      considered

1.2.11 Selection

      ‘The South African Civil Aviation Authority’, will select a vendor from the
      submitted responses that comply with the RFP requirements. In terms of this
      proposal, ‘The South African Civil Aviation Authority’, reserves the right not to
      award the tender to any “one” Vendor and/or to award the work to a number of
      Vendors based on their assessed capabilities. ‘The South African Civil Aviation
      Authority’, reserves the right to cancel this tender for what ever reason it may
      deem fit, and not provide reason to any party.

      Further, “The South African Civil Aviation Authority’, reserves the right to vary the
      quantities at any stage of this RFP process.

      The instructions contained herein outline the format of the proposal and describe
      the approach for the presentation data. The instructions are designed to ensure
      uniformity for ease of management evaluation and to ensure that the required
      information is included. They are not intended to limit the contents since they
      identify minimum requirements and permit the inclusion of any pertinent data or
      information at the vendor’s discretion.

      Your proposal must contain a covering letter of transmittal signed by an officer or
      representative who is authorized to bind the said vendor to the provisions and
      prices quoted. Failing to provide this will disqualify the submission immediately.




                      ISSUED 09 JUNE 2006.                      Page 24 of 78
                       South African Civil Aviation Authority
                               Voice Server – RFP
                                  No: VOIP-001



1.2.12 Submissions

      A formal proposal, (plus 2 additional copies containing all items on C.D.) must be
      delivered to, ‘The South African Civil Aviation Authority’, situated at ‘Ikhaya
      Lokundiza, Treur Close, Waterfall Park, Bekker Street , Midrand, no later than on
      06 July 2006,, at 11:00. NO LATE SUBMISSIONS WILL BE CONSIDERED FOR
      ANY REASON WHATSOEVER.


       For the Attention;

       Mr. Mr Mbulelo Gingcana

       Queries may be submitted to;

       Tender committee

       Attention : Mr: Mbulelo Gingcana, e-mail Address: GingcanaM@caa.co.za


1.3   ‘The South African Civil Aviation Authority’, Project Plan

       RFP release                                    09 June 2006
       Compulsory Site Visit                          15 June 2006 @ 11am
       Tender Closure                                 06 July 2006
       Announce vendor selection                      04 August 2006
       System delivery                                22 September 2006
       Cut over                                       06 October 2006


1.4   Scope of Work

       The selected supplier has to provide a total Voice and Data solution consisting of
       all hardware, software, consumables and services. The supplier has to carry out
       necessary activities, training and supply site documentation to assure the correct
       operability of the solution.

       The project will be managed in one phase, the provision, and installation and
       commissioning of the system.

       A detailed proposed project plan must be submitted with the offer, under a
       separate section called ‘Project Plan’.




                       ISSUED 09 JUNE 2006.                     Page 25 of 78
                              South African Civil Aviation Authority
                                      Voice Server – RFP
                                         No: VOIP-001


 1.5   System Capacity -

        Provide Pricing And Configuration For The Following Configuration:
        (System Expansion over the next 10 years is not expected to exceed
        approximately 30 %).

        Although we have not listed any components required for completion of the LAN,
        items such as brush panels, patch leads, pig-tails etc, the costing must cater for this.

        A detailed list of all components must be provided with separate costing for each line
        item.

        Further careful consideration should be taken to the fact that this site is already a
        “Krone” approved site, and we recommend that this be continued.


        A.   Data Facilities Main Site :



                       Core Switch              Edge Switch - 48 Port                  Ports
Basement                    1                             0                              48
Ground Floor                0                             4                             192
First Floor                 0                             6                             288
Second Floor                0                             3                             144
               Total        1                            13                             672


Notes
All data equipment must support L2 and L3 QoS i.e. VLAN tagging and Diffserve
The edge/User switches must support PoE IEEE Standard 802.3af (up to 7W per Ethernet
Port)
All data equipment must at least support VoIP Voice Codec's, G.711, G.723ab, G.729
The edge/User switches must support Ethernet port speeds, 10/100/1000 Base T (UTP)
The edge/User switches must support at least 2 x Fibre Gigabit Ethernet, 1000 Base X (MMF
with SFP Transceivers)
Redundancy is a must, from the Core to the edge
Cabling for UTP, CAT5e >
Cabling for Fibre, MMF up to 550m
All data equipment is 19" Rack mountable
All data equipment run on 220V Power




                             ISSUED 09 JUNE 2006.                      Page 26 of 78
                 South African Civil Aviation Authority
                         Voice Server – RFP
                            No: VOIP-001


B.        VOICE FACILITIES:

Main Site :

ITEM DESCRIPTION                        Licensed                     Equipped

TRUNK PORTS

Analogue Trunks                         18                                18
Digital (PRI)                           03                                03

NETWORKING

Minimum Connections                      90                               90

EXTENSION PORTS

Analogue                                150                               150
Digital                                 100                               100
S0 ( BRI )                               14                                07
INSTRUMENTS

Analogue Terminal -                     150                               150
Executive Terminals                      54                                54
Advanced Digital Terminal *              10                                10
Advance IP Terminal **
Note :
* Must have the ability to support SO and / or Analogue interface modules
** Please provide a separate costing for the superseding of all analogue
   instruments by equivalent spec IP telephones.

Other Equipment:

Operators Console                        03                               02
(P.C. Based with three Headsets)
Auto Attendant      Ports                08                               08
Voice Messaging – Ports                  08                               08
External Music Source Port               01                               01
External Music Source (Indust. Type) 01                                   01
Unified Messaging Users                  334                              334
Call Centre :
Agents                                   40                               08
Supervisors ( Including Pc)              06                               01

                 ISSUED 09 JUNE 2006.                     Page 27 of 78
                      South African Civil Aviation Authority
                              Voice Server – RFP
                                 No: VOIP-001




      Remote Site :

      ITEM DESCRIPTION                       Licensed                     Equipped

      TRUNK PORTS

      Analogue Trunks                        08                                08
      Digital (PRI)                          02                                01

      NETWORKING

      Minimum Connections                     90                               90

      EXTENSION PORTS

      Analogue                               100                               100
      Digital                                 34                                34

      INSTRUMENTS

      Analogue Terminal -                     90                               90
      Executive Terminals                     20                               20
      Advanced Digital Terminal *             10                               10
      Advance IP Terminal **
      Note :
      * Must have the ability to support SO and / or Analogue interface modules
      ** Please provide a separate costing for the superseding of all analogue
         instruments by equivalent spec IP telephones.


The following will be the responsibility of ‘The South African Civil Aviation
Authority’,

    Cabling and infrastructure of LAN components only.
    Power supply to the UPS. Not The UPS




                      ISSUED 09 JUNE 2006.                     Page 28 of 78
                         South African Civil Aviation Authority
                                 Voice Server – RFP
                                    No: VOIP-001



2.   Business Environment

      A. Background

        The current telecommunication infrastructure at ‘The South African Civil Aviation
        Authority’ is serviced by ‘ Index 800’ PABX system and network system
        (switches).

                •   PABX:     Index 800
                •   Switches: 1 X HP Procurve Switch 5304XL
                              2 X HP Procurve Switch XL 16 port 10/100/1000
                              3 X HP Procurve Gigabit – SX-LC mini – Gbic
                              19 X Matrix V2 with 24 10/100 base TX Ports
                              18 X Matrix V2 Stacking Module with cables
                              3 X Matrix V2 uplink module with 1 X 10/100/1000 base /
                                 TX Port/
                              3 X 1000 Base-SX Mini GBIC-LC
        .

        The system is connected to the Telkom infrastructure via PRI service with DDI
        capability. The number range commencing at, ‘545 – 1000’.

        Calls may be received through one of two operator and then extended to the
        appropriate extension user, or may be received directly by dialing the extension
        users number, (DDI).

        The existing cabling network infrastructure, in ‘Ikhaya Londiza’ is certified and
        based on Krone Standards with a ‘Fibre Optic’ backbone with built in
        redundancies and load balancing.

        All cabling in the ‘horizontal plain’ is ‘Cat 6’. This hold true, for both ‘voice’ and
        ‘data services’. For voice services, the interconnectivity between the server and
        the terminal, ‘telephone’ is ‘Cat 3’.

        ‘Cat 6’ Krone leads to desktops is used for all Data services.

        The existing server operating system is;

            •   Microsoft Windows 2000 Pro Client Server Environment.
            •   Domain Controller 1 = DNS, Active Directory and User Folders
            •   Domain Controller 2 = DHCP

        The existing desktop operating system is;

            •   Windows XP Service Pack 2




                        ISSUED 09 JUNE 2006.                      Page 29 of 78
                            South African Civil Aviation Authority
                                    Voice Server – RFP
                                       No: VOIP-001


B. The Envisaged Solution

           ‘The South African Civil Aviation Authority’, believes that the solution to their
           I.C.T. needs will be adequately managed through the implementation of a
           solution that encumbers V.O.I.P technology. This solution will allow customer
           enquiry’s voice or data, to be directed to the correct department, where they can
           be managed to offer high levels of service to callers.

           The solution offered must address all the problems currently being experienced.

           The envisaged solution will, where possible, have the following characteristics:

              A cost effective solution integrating all services, voice and data on a single
            platform.

              A single Windows based administration and design tool for all system
            functions

              An open systems approach optimize at a Client / Server architecture.

               Proposed solutions need to integrate and work on the existing cabling
            infrastructure.


           Please see Annexure B for a pictorial view of the proposed interconnectivity.




                           ISSUED 09 JUNE 2006.                      Page 30 of 78
                           South African Civil Aviation Authority
                                   Voice Server – RFP
                                      No: VOIP-001


3.   VOICE SYSTEM SPECIFICATION


A.   GENERAL OVERVIEW

       1. All equipment offered, shall be licensed by ICASA, and a copy of the ‘Current’
          relevant license must be attached under a separate sections called “Licenses”
          for ease of reference.

       2. Any tender offering equipment that is not ICASA licensed, must indicate the time
          required for gaining such a license, and any cost that may be incurred in the
          process of achieving the afore said will be for the vendor.


       3. Vendors are requested to provide a list of installed systems, as that offered in
          this tender, in South Africa and Internationally, that may be visited by the ‘The
          South African Civil Aviation Authority’. This list is to include system size, number
          of presently active extensions, location, and type of business of user, contact
          name and number.


       4. Vendors shall include A Certificate of Compliance, (C.O.C), detailing the
          equipment in all cabinets, with shelf layout together with quantities, traffic and
          power calculations. All equipment must be labeled so that they may be easily
          identifiable. The C.O.C. shall be updated to include all peripheral equipment
          items at the stage of commissioning.


       5. Any other equipment not mentioned in the scope of this tender that is required by
          the equipment offered for the correct and safe operation thereof, i.e. Anti-static
          mats, Anti-static straps etc, must be included in the tendered price.


       6. All installation drawings, i.e., equipment layout, MDF and IDF layout, must be
          made available by the Vendor, in duplicate, one-week after completion of the
          installation and cut-over.


       7. The successful Vendor must perform all applications and negotiations for the
          provision of services from Telkom, i.e. ISDN Links, on behalf of ‘The South
          African Civil Aviation Authority’.




                          ISSUED 09 JUNE 2006.                      Page 31 of 78
                          South African Civil Aviation Authority
                                  Voice Server – RFP
                                     No: VOIP-001



B. OPERATIONAL REQUIRMENTS;

1.   POWER SOURCE

         a. The offered system shall be supported by a UPS power unit capable of
            maintaining power to the unit for a period of four, (4), hours, based the 10
            year figures.

         b. The battery used in a “Battery and Charger” configuration shall be of a semi-
            vented type with a guaranteed life span of a minimum of five years. Batteries
            are to be HOUSED IN A SUITABLE cabinet!

         c. Protection should be included for over-voltage and under-voltage alarms.
            The Vendor must clearly describe the methods used. ALARMS ARE TO BE
            EXTENDED TO A POSITION NEXT TO THE CONSOLE AND TWO OTHER
            POINTS - TO BE IDENTIFIED. They are to be terminated on a separate
            Alarm Box & The Audible Alarm shall have a reset Button, which will ONLY
            switch the Audible Alarm Off. A Visual Alarm is to remain Active until the
            UPS is re-activated!

         d. Cost to indicated separately from any other costs.


       2. LIGHTNING PROTECTION

          a. All incoming exchange lines and outdoor extensions to and from the
             equipment must be fully protected to withstand lightning and any other
             extraneously induced voltage surges. Any additional lightning protection
             that must be fitted on the MDF or to the offered system is to be supplied by
             the Vendor.

          b. The voice server system & MDF earth – shall be less than 1 OHM
             certified. The offer must indicate the method to be used to achieve this and
             all incurred costs must be clearly indicated and included in the Tender.

          c. Vendors must submit typical accommodation layout drawings using the
             present voice server room and specify, the power, lighting and additional air-
             conditioning requirements for the equipment offered. All BTU’s generated
             must be based on a 10-year requirement.

          d. All costs for the provision of additional air-conditioning unit, power etc must
             be clearly indicated and included in the offer.

       3. Environmental Conditions:

            The system must operate correctly without any interruption under the
            following conditions;
                 Temperature:
                        Min. -10 Deg. Centigrade / Max. +30 Deg. Centigrade
                 Relative Humidity: (Non-Condensing)
                        Min.: 10% / Max. 80%
                         ISSUED 09 JUNE 2006.                      Page 32 of 78
                             South African Civil Aviation Authority
                                     Voice Server – RFP
                                        No: VOIP-001




C.   SYSTEM REQUIRMENTS

     1. System Technology

        a. Who is the original manufacturer?

        b. Name country of origin.

        c. If the original manufacturer is not the Vendor and the original manufacturer
           does not have direct representation in South Africa, please provide written
           confirmation from the original manufacturer that the equipment offered will be
           supported in its entirety for a minimum period of ten (10) years after installation
           at no added cost to ‘The South African Civil Aviation Authority’, in the event of
           the local representative not supporting the offered system for what ever reason.

        d. When did the original manufacturer first introduce the offered system?

        e. If the system has undergone upgrades, please indicate clearly the upgrade path
           and if it was hardware, software or both.

        f.   The offered solution / system shall be Non Blocking. If yes, describe how and
             why is the offered system Non-Blocking.

        g. What is the future development and upgrade philosophy?

        h. The preferred architecture of the offered voice server system shall be based on a
           stand-alone system, with the capability of being upgraded to a fully redundant
           system. Describe the method used in the offered system, and how redundancy
           may be achieved. Provide a separate costing structure for redundancy.

        i.   Describe the family range of the offered voice server system.

        j.   Specify the;

                     1.     Max. traffic handling capabilities of the system offered in Erlang.
                     2.     Maximum number of usable ports on a system per CPU. (Ratio) .
                     3.     Maximum number extensions per CPU.
                     4.     Maximum number of trunks per rack / shelves
                     5.     Type and function of system processors.
                     6.     Peripheral shelf configurations.
                     7.     Are card slots universal, any card to any slot?
                     8.     Number of call center agent classes of service.
                     9.     Maximum storage of call records.
                     10.    Maximum number of trunk calls.
                     11.    Maximum number of ‘Voip’ Calls. ( If in increments please detail)




                            ISSUED 09 JUNE 2006.                      Page 33 of 78
                            South African Civil Aviation Authority
                                    Voice Server – RFP
                                       No: VOIP-001

         2. SYSTEM RELIABILITY

              a. Specify the MTBF figures for the peripheral cards

              b. Specify the MTBF figures for the system processor and control cards.

              c. Specify the method used to upgrade software on various system cards

              d. Specify the time required for the offered system to start up from;
                 i. Virgin Start (First time start up)
                 ii. Cold Start (Switch of and on again)
                 iii. Warm Start (Reset only)

              e. The central control shall be fault tolerant and no degradation of service
                 experienced i.e. no call processing activities or established calls affected
                 as a result of component failure, when switching to duplicate control
                 mode.

              f.   How is the system data stored in the event of total power loss and does it
                   automatically “boot up” on restoration of power?

3. SYSTEM FEATURES

    The features listed hereunder may be wholly or partly inherent in the voice server or
    May Be achieved inter-actively with either a Telephone Management System or the
    Voice Messaging System, via fully dynamic Data Ports. In the event that third party
    Equipment is used it must be clearly stated and all cost to be shown clearly.

    1.   The offered system must support the following networking, QSIG, specification
         as a minimum.

    Service                                        ETS               IS

    Basic call                                     ETS       300 ISO/IEC11574
                                                   171               ISO/IEC 11572
                                                   ETS       300
                                                   172

    Multiple Subscriber Number                     ETS       300 ISO/IEC 11572
                                                   172

    Sub-addressing (forward direction)             ETS       300 ISO/IEC 11572
                                                   172

    Three Party conference                         ETS       300 ISO/IEC 11572
                                                   172

    Enquiry                                        ETS       300 ISO/IEC 11572
                                                   172

                           ISSUED 09 JUNE 2006.                      Page 34 of 78
                         South African Civil Aviation Authority
                                 Voice Server – RFP
                                    No: VOIP-001

Toggle                                          ETS       300 ISO/IEC 11572
                                                172

Calling Line Identification Presentation        ETS       300 ISO/IEC 14136
                                                173

Connected         Line         Identification ETS         300 ISO/IEC 14136
Presentation                                    173

Calling Line Identification presentation ETS              300 ISO/IEC 14136
Restriction                                     173

Connected       Line      Id    presentation ETS          300 ISO/IEC 14136
Restriction                                     173

Call Forwarding Unconditional                   ETS       300 ISO/IEC13872
                                                256               ISO/IEC 13873
                                                ETS       300
                                                257

Call Forwarding on Busy                         ETS       300 ISO/IEC13872
                                                256               ISO/IEC 13873
                                                ETS       300
                                                257

Call Forwarding No Reply                        ETS       300 ISO/IE13872
                                                256               ISO/IEC 13873
                                                ETS       300
                                                257

Call Transfer                                   ETS       300 ISO/IEC13865
                                                260               ISO/IEC 13869
                                                ETS       300
                                                261



Do not Disturb                                  ETS       300 ISO/IEC14842
                                                363               ISO/IEC 14844
                                                ETS       300
                                                364


                       ISSUED 09 JUNE 2006.                       Page 35 of 78
                       South African Civil Aviation Authority
                               Voice Server – RFP
                                  No: VOIP-001

 Call Completion Busy Subscriber; Call ETS              300 ISO/IEC13866
 Completion No Reply                          365               ISO/IEC 13870
                                              ETS       300
                                              366

 Advice of Charge                                               ISO/IEC 15049

                                                                ISO/IEC 15050

 Calling/connected Name presentation          ETS       300 ISO/IEC13864
                                              237               ISO/IEC 13868
                                              ETS       300
                                              238

 Call Offer                                   ETS       300 ISO/IEC14841
                                              361               ISO/IEC 14843
                                              ETS       300
                                              362

 Path Replacement                             ETS       300 ISO/IEC13863
                                              258               ISO/IEC 13874
                                              ETS       300
                                              259



2. The system offered must support the following Euro-ISDN interface specifications in
   full.

  a.   PRI – Public Network Connection,

       ISDN Primary Rate interfaces provided on the voice server offered shall function
       correctly with E10 and EWSD exchanges used in Telkom Public Switched
       Network and meets the requirements of ETSI ISDN, NET5 including all updates.

   b. BRI – Public Network Connection,

       ISDN Primary Rate interfaces provided on the voice server offered shall function
       correctly with E10 and EWSD exchanges used in Telkom Public Switched
       Network and meets the requirements ETSI ISDN, NET3 including all updates.




                      ISSUED 09 JUNE 2006.                      Page 36 of 78
                          South African Civil Aviation Authority
                                  Voice Server – RFP
                                     No: VOIP-001



3.QoS Management of Network Infrastructure

   Bidder must provide comprehensive network infrastructure QoS tools that provide
   bandwidth management, application services and policy control. Describe ability to
   provide detection of all seven layers of the OSI model, policy management, transparent
   caching at network level and TCP rate shaping.


4. Describe how expansion of the system is achieved, e.g. additional software licenses, or
   additional hardware. Please state the size break points on the proposed system.

5. System redundancy

          a. Provide details of system redundancy and how it may be achieved in this
             solution.
          b. Provide details of your distributed architecture
          c. Provide details of redundant system components already incorporated in this
             solution.
          d. How does the redundancy operate?

6. Does the system provide for remote access for maintenance, if so, how is this
   achieved?
7. Does the system provide for automatic fault reporting to a remote maintenance center,
   if so how is this achieved?
8. Can system alarms be integrated to an open management platform? Please list
   Platforms.
9. System database cross-reference.

    Does the system allow a system manager to run a cross-reference report before
   changing or deleting any system operating parameters? This will ensure that the
   deletion of a particular system entry will not affect another part of the database.

10. Call Tracking

   As one call can create multiple call detail records, the system is required to track this
   process. Describe the process.




                          ISSUED 09 JUNE 2006.                     Page 37 of 78
                               South African Civil Aviation Authority
                                       Voice Server – RFP
                                          No: VOIP-001


11. Is recording of emergency or malicious calls available on the proposed system?
    If so describe the methodology used. E.g. Hardware/Software.


12. Are performance statistics available? Describe the methodology used to access such
    stats.


13. The system shall be capable of interpreting and processing CLI information transmitted
    from the exchange on any digital lines connected to the system. This shall be done in
    such a way that the information can be displayed on:

                    a.   Any system feature terminal equipped with a display
                    b.   Operator consoles
                    c.   PC based consoles
                    d.   Incoming call logging records

14. The system shall also be capable of processing the CLI information that it can be
    effectively used by value added functions such as computer telephony integration,
    automatic call distribution and call management systems.

15. It shall also be possible to disable the transmission of CLI information of any outgoing
    line connected to the system (CLIR).


16. CALL BARRING

   Due to the structure of Telkom’s public switching telephone network, it shall be possible
   to bar or allow calls from any extension independent of the national dial code. Bidders
   shall fully describe the extent and flexibility of the call barring algorithms.

17. CALL LOGGING

   The system must provide call-logging information to a serial port for

           A. Incoming,
           B. Outgoing as well as
           C. INTERNAL, calls indicating the following:

               i. Extension number
              ii. Number dialed for outgoing calls
             iii. Line used for incoming/outgoing calls
            iv.   Date and time of call
              v.  Duration of call
            vi.   Cost of call for all outgoing calls only.
            vii.  CLI (Caller line identification) where available via either analogue or digital
                  lines
            viii. Account codes –where applicable
             ix. In the event of a transfer call cost are to be allocated appropriately
                  automatically.



                               ISSUED 09 JUNE 2006.                     Page 38 of 78
                          South African Civil Aviation Authority
                                  Voice Server – RFP
                                     No: VOIP-001



19. TRUNK SIGNALLING PROTOCOLS

   Specify signaling protocols supported


20. CALL COST MANAGEMENT

    i.    It shall be possible to manage calls as they happen, e.g. least cost routing,
          display of
          call duration and call cost on LCD.

    ii.   The solution shall support the facility of pre-defined “Usage budget” to all
          extension users. Once this value is surpassed, the system must prohibit all
          further calls, and send an e-mail to a predefined address informing that the
          budget has been surpassed. The system must only permit calls once the
          ‘Budget” value has been re-set. Extension may be grouped, to form one account.

          Once activated a voice prompt must be provided to the user informing them that
          the pre-defined limit has been reached and what steps should be taken to rectify
          the situation.

21. ACCOUNT CODES

     The user may enter account codes consisting of any combination of at least 5 digits
     each. The account code information must form part of the call logging information.

     Users must be able to suppress account codes on the call logging information.

22. DAY / NIGHT SERVICE

     It shall be possible to manually or automatically activate day/night service.

     It must either be possible for the operator to manually invoke the night service feature
     or the system must be programmable to automatically activate for night service.

     Bidders must indicate how multiple operators may impact this feature. The system
     must cater for after hour’s class of service. Authorised users must be able to
     override this facility.

23. INTERNAL TONE / MUSIC ON HOLD

     The system must be able to indicate to callers that they are on hold via a tone or
     music source, which is generated internally in the system. The bidder shall cover all
     default music royalties/ rights.

24. EXTERNAL MUSIC ON HOLD

     Music on hold input must be provided to facilitate the connection of an external music
     on hold unit.



                          ISSUED 09 JUNE 2006.                     Page 39 of 78
                           South African Civil Aviation Authority
                                   Voice Server – RFP
                                      No: VOIP-001


25. CONFERENCE FACILITIES

       a. Can extensions, conference?
       b. What is the maximum number of participants on a single conference call,
          prior to adding more hardware?
       c. What is the maximum number of conference bridges/simultaneous conference
          calls,
          on the system?

       d. The system must be able to provide at least an 8-way conference facility,
          including a minimum of 7 external parties, prior to adding new hardware.
          Define the combinations that may be used.

26. PORTABLE CLASS OF SERVICE

 An extension user (A) must be able to make an outgoing call from any other extension (B)
 using a security code. All classes of service of A’s extension are transferred to B’s
 extension for the duration of the call. All call information shall be logged against A’s
 extension number.

27. SPEED DIAL
   A minimum of 10 personal speed dial numbers stored in the data base of the VOICE
   SERVER, of up to 16 digits each, are required for each extension user.

28. SPEED DIAL (CENTRAL NUMBER STORE)

  Products offered shall provide for a minimum of 4000 central speed dial numbers of at
  least 18 digits each (Including pauses, *, #).
  The central speed dial numbers must override call barring,. It shall be possible to
  restrict certain extensions from accessing central speed dial numbers.

29. MESSAGE WAITING INDICATION

  A.      An indication on an extension has to be provided to inform the user that there is
          a message waiting. This is to be provided on both digital and analogue
          extensions.
  B.      If a third party voice mail product is used, there shall be full integration between
          the message waiting facility and the voice mail value added product.
  C.      NO form of audible ringing will be accepted.
  D.      Please define the methodology used to activate the message waiting indicator.
          The method of activating the message waiting indication on analogue
          instruments, via the ‘polarity reversal’ technique is not acceptable.

30. REMOTE MAINTENANCE MODEM (RMM)

  Remote Maintenance capability is to be provided for remote Dial up Access to provide
  best possible support for CAA.




                          ISSUED 09 JUNE 2006.                      Page 40 of 78
                          South African Civil Aviation Authority
                                  Voice Server – RFP
                                     No: VOIP-001



4. DISTRIBUTED ARCHITECTURE VIA IP NETWORK


  A. IP Gateway To Connect A Remote Unit

     An interface to connect IP access points via the ”Internal” IP network infrastructure
     must be available and support the following performance features as a minimum.
     Please detail the compliance to the below, provided by the solution offered.


        i.      IP interface to support max. 90 B-channels per connected access point
        ii.     10/100 Base-T interface
        iii.    Support of voice-based network protocols via IP
        iv.     QoS according to IEEE 802.1 d/q
        v.       IETF DiffServ
        vi.     Integrated echo compensation
        vii.    Recognition of DTMF according to RFC 2833
        viii.   Optional voice compression according to ITU-T G.711 and G.729AB


  B. Remote Unit via IP

     For interconnection to the ‘main’ unit via ‘private’ IP network infrastructure, the
     following features must be supported as a minimum. Please detail the compliance to
     the below, provided by the solution offered.

        i.      Max. 9 slots for peripheral modules per IP access point
        ii.     Central control module to support max. 90B-channels in the IP network
        iii.    10/100 Base-T interface
        iv.     Local TDM switching matrix with a capacity of max. 256 B-channels
        v.      Support of voice-based network protocols via IP
        vi      Support of all features and applications of the central system
        vii.    Administration of all components via central management
        viii.   Divided switching between central and local switching network and IP
                network
        ix.     QoS according to IEEE 802.1 p/q and
        x.       IETF DiffServ
        xi.     Integrated echo compensation
        xii.    Voice compression according to ITU-T G.711 and G.729 AB
        xiii.   Optional redundant power supply
        xiv.    Optional redundant control
        xv.     Optional module to transfer signaling and voice data information of the IP
                access points to the central system via PSTN during a fail of the internal
                IP network infrastructure or during an undercut of the necessary QoS
                criteria in the IP network




                          ISSUED 09 JUNE 2006.                     Page 41 of 78
                          South African Civil Aviation Authority
                                  Voice Server – RFP
                                     No: VOIP-001

C. Survivability

 1. Edge-site Survivability

     Edge sites must have the capability of:

     •    Standalone survivability through local trunk and E911 access
     •    Automatic IP-rerouting to the PSTN. No features must be lost if calls are
          rerouted over an alternative network.



2. Redundancy

         The proposed solution must offer multiple speech paths ensuring there is no
         single point of failure down to the shelf level. As an option, the real-time IP
         system must offer redundant CPU, redundant switching unit and redundant
         power supplies, ensuring there is no single point of failure in the switching and
         power system. Describe the level of redundancy of the proposed solution.



3.       LAN/WAN Infrastructure and Quality of Service (QoS)

         If VoIP solution is proposed, the system must support 802.1p/q and DiffServ
         (RFC 2474) QoS protocols. Provide minimum LAN/WAN requirements for
         customer-provided network. Describe any vendor-neutral data networking
         equipment and system integration services available.



4.       Real-time Port Monitoring of Edge Sites

         The system must monitor in real time signaling connections, delay of VoIP
         payload connections and lost packets. Describe real-time monitoring and
         fallback process.



5.       Optional QoS Management of Network Infrastructure

         Bidder must provide comprehensive network infrastucture QoS tools that provide
         bandwidth management, application services and policy control. Describe ability
         to provide detection of all seven layers of the OSI model, policy management,
         transparent caching at network level and TCP rate shaping.




                         ISSUED 09 JUNE 2006.                      Page 42 of 78
                            South African Civil Aviation Authority
                                    Voice Server – RFP
                                       No: VOIP-001


D. OPERATOR CONSOLE

   1.   PC BASED CONSOLE

        Bidders shall indicate the maximum cable distance possible over which the
        PC Based operator’s console will function.

   2.   BUSY LINE INDICATION (LINES AND EXTENSIONS)

        The busy line indicator on the operator console must provide a visual indication for
        up to 100 ports. Indicate flexibility in the configuration of the BLI, (Busy Line
        Indication)

   3.   OPERATOR TERMINAL

        Operator terminals must be supplied with the system and provide the following
        minimum features:

                  a.   Operator overflow
                  b.   Night service management
                  c.   Intrusion
                  d.   Accommodate a BLI if required by customer.
                  e.   Handset and headset operation
                  f.   Password protection
                  g.   A minimum of two normal call hold positions (not call park)

        Bidders must indicate all other unique features/facilities offered on the operator
        terminal.

   4.   MULTIPLE OPERATORS

        Indicate flexibility in the configuration of operator positions as well as the maximum
        number of operator terminals, which can be connected to the system.

   5.   HEADSET FACILITY

        All terminals and PC based Console, must provide headset facilities as an
        alternative to normal handset operation. The type of headset recommended for use
        on the VOICE SERVER offered shall be provided (name, model number and
        performance specifications).

   6.   The PC based console must have a built-in directory with the following features:

        a. There must be no limit to the number of entries that the directory can store.
        b. Each entry must be able to contain up to 26 fields, some of which are default
           and some of which are user definable.
        c. The operator must be able to define which fields must be displayed.
        d. The operator must be able to use up to 10 search fields

   7.   The PC based console must operate in the present IT environment, and also
        Support ‘L-DAP’ to enable for centralized data base operation.


                           ISSUED 09 JUNE 2006.                      Page 43 of 78
                                South African Civil Aviation Authority
                                        Voice Server – RFP
                                           No: VOIP-001



E. EXTENSION TERMINALS


  1. General

      a. All telephones, equipped with programmable keys, are to be marked or engraved
         with suitable internationally accepted icons. .

      b. All telephones are to operate on a 2-Wire wiring environment, unless IP.

      c. Digital telephones must make provision for a S0 interface, on request, allowing for
         additional facilities such as Video Conference and Internet/e-mail access.
         Bidders to describe in detail how this may be achieved.

      e. Bidders shall advise whether two or more of telephones can be operated in
         parallel on the same extension line, and whether all message waiting lamps can be
         simultaneously operated.

       f. Describe ‘desk-sets’ proposed and include pictures.

      It must be possible to divert all calls int
 2. Executive Terminal - Digital

       a. Manager Secretary Operation

           ended for the manager's extension to a Secretary’s extension. The secretary’s
           extension should be the only extension able to call the boss's extension when this
           facility is enabled.

           Indicate any other features available that enhance boss/secretary facilities, and the
           Maximum number of Manager's per Secretary phone.

       b. Local Extension Programming

           All advanced digital terminals must be possible to program at least the following:

                       i.      Ring tone and volume levels
                       ii.     Soft key programming
                       iii.    Personal speed dial numbers

           Bidders must indicate which additional individual features and facilities are
           programmable from the extensions.




                                ISSUED 09 JUNE 2006.                     Page 44 of 78
                           South African Civil Aviation Authority
                                   Voice Server – RFP
                                      No: VOIP-001


c. Alphanumeric LCD Display On Executive Digital

        i.     An Alphanumeric LCD display, with a minimum of 2 lines with
               48 characters, must be provided on all Executive digital terminals.

        ii.    Each terminal must display

                       a. Extension Number Calling,
                       b. Name – Internal or External if Programmed,
                       c. Status, e.g. “VIP”.

        iii.   Bidders shall also indicate whether additional names sharing the
               extension or Number can also be displayed.

        iv.    The bidder shall clearly indicate any limitations to the number of display
               phones that can be connected to the system.

d.   Direct Station Select (DSS)

        The direct station select feature, whether integral to the terminal or provided as a
        separate add on feature, shall incorporate programmable buttons for quick
        extension or line access via a single key stroke.

        Each button must be associated with a visual indicator showing the status of the
        associated line or extension.

        Each Additional Direct Station Select (DSS) module must offer at least 14
        programmable keys.

e.      The Executive Terminal must comply with the following:

               i.         Adjustable Display Screen
               ii.        Minimum 4 Soft Keys
               iii.       Minimum 12 Programmable Keys with LED's
               iv.        All Functions must be downloadable
               v.         Loudspeaker Volume Control
               vi.        Handset Volume Control
               vii.       Loud Hearing
               viii.      Full Hands-free
               ix.        Minimum, 1 Last Number Re-Dial
               x.         Minimum 5 Last Calling Party Display/ Dial
               xi.        Minimum 10 Personal Directory
               xii.       Maximum of 2 Additional DSS modules to be supported
               xiii.      Two Wire operation
               xiv.       An interface adaptation for the following must be supported,
                              A. S0
                              B. Analogue
                              C. IP
               xv.        Dial By Name
               xvi.       Answer Back Message Received
               xvii.      Answer Back Message Send
               xviii.     TAPI support via USB for PC call control.
                          ISSUED 09 JUNE 2006.                      Page 45 of 78
                               South African Civil Aviation Authority
                                       Voice Server – RFP
                                          No: VOIP-001



3. Advanced Feature Terminal - Digital

   The Advanced Feature Digital Terminal must comply with the following:

  a. Manager / Secretary Operation

     It must be possible to divert all calls intended for the manager's extension to a
     secretary’s extension. The secretary’s extension should be the only extension able
     to call the boss's extension when this facility is enabled.

     Indicate any other features available that enhance boss/secretary facilities, and the
     Maximum number of Secretary that can serve one Manager telephone.

  b. Local Extension programming

     All advanced digital terminals must be possible to program at least the following:

                      •   Ring tone and volume levels
                      •   Soft key programming
                      •   Personal speed dial numbers

     Bidders must indicate which additional individual features and facilities are
     programmable from the extensions.

  c. Alphanumeric LCD Display On Advanced Digital

     An Alphanumeric LCD display, with a minimum of 2 lines with 24 characters, must be
     provided on all Advanced Feature digital terminals.

   d. The Advanced Digital Terminal must comply with the following:

              i.          Adjustable Display Screen
              ii.         Minimum 12 Programmable Keys with LED's
              iii.        All Functions must be downloadable
              iv.         Loudspeaker Volume Control
              v.          Handset Volume Control
              vi.         Loud Hearing
              vii.        Full Hands-free
              viii.       Minimum, 5 Last Number Re-Dial
              ix.         Minimum 10 Last Calling Party Display/ Dial
              x.          Minimum 10 Personal Directory
              xi.         Two Wire operation
              xii.        An interface adaptation for the following must be supported,
                               a.    S0
                               b.    Analogue
                               c.    IP
              xiii.
              xiv.        Dial By Name
              xv.         Answer Back Message Received
              xv.         TAPI support via USB for PC call control.

                              ISSUED 09 JUNE 2006.                      Page 46 of 78
                           South African Civil Aviation Authority
                                   Voice Server – RFP
                                      No: VOIP-001




4.   Analogue Terminal

           As a minimum the telephones will support the following;

              a.   Handset receiver volume control
              b.   Speaker volume control
              c.   Ringer volume/tone control
              d.   Memory data must be locked to be used as special function keys
              e.   Memory data must never be lost even if there is no line power
              f.   Last number redial
              g.   Visual Message Waiting indicator
              h.   Recall ( Flash ) key
              i.   Desk / W all mountable



     5.    Universal Workpoints

           Workpoint clients must provide investment protection through the capability to be
           deployed across bidder's real-time IP system(i.e., universal workpoints). Briefly
           describe workpoint client features and models available, including any significant
           variances between digital and IP station features.

     6.    IP desksets must support the following:

              a. Full set of telephony features;
                 i.      Adjustable Display Screen - 48-digit alphanumeric display with
                          background
                 ii.     Minimum 4 Soft Keys
                 iii.    Minimum 12 Programmable Keys with LED's
                 iv.     All Functions must be downloadable
                 v.      Loudspeaker Volume Control
                 vi.     Handset Volume Control
                 vii.    Loud Hearing
                 viii.   Full Hands-free
                 ix.     Minimum, 1 Last Number Re-Dial
                 x.      Minimum 5 Last Calling Party Display/ Dial
                 xi.     Minimum 10 Personal Directory
                 xii.    Maximum of 2 Additional DSS modules to be supported
                 xiii.   Two Wire operation
                 xiv.    On site interface adaptation for S0 and Analogue support
                 xv.     Dial By Name
                 xvi.    Answer Back Message Received
                 xvii.   Answer Back Message Send
                 xviii. TAPI support via USB for PC call control.
                 xix.    Power over LAN according to 802.3 af or Cisco
                         properity
                 xx.     support of G.711, G.723.1 and G729AB

                          ISSUED 09 JUNE 2006.                      Page 47 of 78
                          South African Civil Aviation Authority
                                  Voice Server – RFP
                                     No: VOIP-001


              xxi.    support of wide band codec G.722
              xxii.   support of DHCP, SNMP , FTP
              xxiii.  QoS according to DIFFSERV and IEEE 802.1D
              xxiv.   remote administration using http
              xxv.    update of features using FTP
              xxvi.   10BT/100BT Ethernet interface with mini-switch
                      (VLAN)
              xxvii. support of CTI (TAPI)
              xxviii. 2 plug-in adapters can be used

        b. Multi-mode (TDM and IP protocol) telephone must include an LDAP
           interface and support web browing in either IP or TDM mode,
           touchscreen, PUSH and JAVA support.


7.   Soft Client

     Describe soft client capabilities, including mobility, wireless LAN support and
     VPN (virtual private network) support. Also describe any accessories available
     such as USB handsets and headsets, and provide minimum specifications for
     any customer-provided PCs supporting soft client.



     Soft client capabilities must include;
         a. Graphical user interface (GUI),
         b. QoS,
         c. LDAP integration,
         d. Call lists
                        i. Missed calls,
                       ii. Received calls,
                       iii. Attempted calls,
         e. Post-connect DTMF dialing,
         f. Task-oriented on-line help and
         g. Automatic software update mechanism.
         h. For telephone-like GUI, the workpoint clients should be able to
                        i. Add key modules, similar to physical desktop devices.
         i.   Soft client should also provide TAPI drivers for support of CTI
                 applications.




                          ISSUED 09 JUNE 2006.                     Page 48 of 78
                                        South African Civil Aviation Authority
                                                Voice Server – RFP
                                                   No: VOIP-001



F.          UNIFIED MESSAGING

            The proposed messaging solution must provide voice only and optional unified voice,
            email and fax messaging capabilities.

     i.            Messaging Solution Overview

            Describe Messaging Offerings.


     ii.           Required and Optional Features

            Describe basic and optional features. Capabilities must include:

            i.        Optional unified mailbox, supporting multiple types of email clients
            ii.       Optional Text-to-Speech function
            iii.      Optional integrated or unified email or faxmail capabilities
            iv.       Optional networking with like systems and AMIS-compliant voice messaging

     iii.          User Interface

            Describe user interfaces. The Unified Messaging system must provide users with the
            ability to administer their personal mailbox via a standard browser. If proposing a
            unified mailbox solution, list supported email clients.

     iv.           Multiple Greetings

            Users must be able to record multiple personal greetings. The system must recognize
            and play different personal greetings (if recorded) for internal vs. external, busy vs. no
            answer and out of business hours calls. Describe the ability of the system for users to
            define their own business hours for the out of business hours greeting.

     v.            Receiving Messages

            Describe how the user receives messages. Subscribers must be able to access
            messages from any location, while filtering messages to streamline the process of
            finding vital messages. Describe how this is accomplished.


     vi.           Sending Messages

            Describe how the user sends messages. Unified mailbox subscribers must be able to
            create compound messages. Describe how this is accomplished.


     vii.          Multiple Language Support

            Describe languages supported in the TUI, GUI and TTS engine.



                                    ISSUED 09 JUNE 2006.                         Page 49 of 78
                               South African Civil Aviation Authority
                                       Voice Server – RFP
                                          No: VOIP-001

viii.     Outgoing Calls and Notification

       Describe the ability of the system to notify users of messages via message waiting
       indication lights, mobile phones, pagers and email.

ix.       Personal Call Processing

       Describe the ability of the system to enable callers to push any key to transfer to user-
       defined destinations, such as the operator, a referral extension, a mobile phone, a fax
       machine or any other telephone number.

x.        TUI Options

       Describe the ability of the system to enable LIFO or FIFO playback, abbreviated
       prompts and continuous listen mode.

xi.       TUI Session-Oriented Operation

       Describe the ability of the system to allow TUI users to recover “deleted” messages
       and/or retrieve “sent” messages before they are actually deleted or sent, during a single
       TUI session.

xii.      System Architecture

       The messaging solution proposed should be modular and support voice only or voice,
       facsimile and/or e-mail messages.

       The solution must support the following as a minimum;

                i. Be modular and scalable, protecting investment in technologies, describe
                   how additional features and functionality are added.
               ii. Allow customer to select voice only and multi-media features by individual
                   subscriber
              iii. Provide single-and dual message store options (unified messaging solution
                   only), mixed on the same server and configurable at individual subscriber
                   level
              iv. Network with like messaging systems and legacy voice messaging systems
               v. Integrate with AMIS-compliant messaging systems
              vi. List the maximum capacities and connectivity to the communication platform.

xiii.     Message Storage

       The system must be able to provide single-and dual message stores in the same
       system. Describe advantages of each message store option, including clients
       supported. Include a diagram to illustrate how storage is accomplished.




                              ISSUED 09 JUNE 2006.                      Page 50 of 78
                              South African Civil Aviation Authority
                                      Voice Server – RFP
                                         No: VOIP-001


xiv.     Migration Path ― Voice Only to Unified Messaging

      Describe process for migrating voice messaging only to unified messaging capabilities.

xv.      Email Components

      The system must be able to simultaneously support multiple email server types in one
      system. List the email types supported.


xvi.     Fax Integration Options

      Fax capability must support internal fax modem or integration to a 3rd party server.
      Describe how this is achieved in your proposedsolution.

xvii.    System Management

      Administrators must be able to access the system remotely. Describe the system
      management tools, briefly describing security, reporting and backup process.




                             ISSUED 09 JUNE 2006.                      Page 51 of 78
                                     South African Civil Aviation Authority
                                             Voice Server – RFP
                                                No: VOIP-001



G.      CALL CENTRE FUNCTIONALITY - ACD


      i. Customer Contact Center Solution Overview

        It is invisaged the in the near future ‘The South African Civil Aviation Authority’, will
        require a call centre. It is our vision to incorporate the call centre with the voice server
        on the same platform.

      ii. Application Suite

        Customer Contact Center application must provide synchronized updates of PBX and
        ACD database and skills-based routing as standard features, and fully integrated
        multi-media, remote ACD agents and multi-site networking as options. Provide an
        overview of Customer Contact Center Offerings

      iii.      Required and Optional Features

             As a minimum the proposed solution must be able to provide:
                a. Intelligent routing of customer contacts based on agent skills and preferences,
                    caller ID, dialed number and call volumes with priority queuing
                b. GUI-based management with real-time reconfiguration
                c. Reporting for contact center activities, configuration and error/audit reporting
                d. SNMP support

     iv. Call Control

             The following call routing capabilities, is required;

                a.   Customer preferences
                b.   Agent skills
                c.   Skill preferences
                d.   Real-time conditions and/or performance criteria
                e.   Caller media choice (e.g., voice, email, web collaboration or chat)
                f.   Blended inbound and outbound contacts
                g.   Multi-site load balancing

        Basic application programming interfaces (APIs) for integration with call prompting and
        interactive voice resonse systems in order to provide estimated wait time
        announcements and forget-me-not queuing.

        Integrated Internet and Circuit-switched Routing

                     The solution must be able to handle Internet and circuit-switched contacts in the
                     same “logical” queue, even if the two types of contacts are physically queued in
                     separate devices. This feature will ensure that, all other things being equal,
                     neither type of call will have priority over the other.

                                    ISSUED 09 JUNE 2006.                      Page 52 of 78
                         South African Civil Aviation Authority
                                 Voice Server – RFP
                                    No: VOIP-001

vi      Optional Data Directed Routing

        The solution must be able to adjust routing for real-time conditions and provide
        GUI administration tool for such call routing designs. Also define what custom
        routing or CTI integration for intelligent routing are inherent in the contact center
        solution.

vii.    System Management

        The proposed solution must provide GUI-based desktop management tools for
        system administration, historical performance reports. The solution must
        provide:
        a. Visual call flow configuration tool for all media types
        b. Ability to reconfigure call flows without taking application out of service
        c. Ability to adjust configuration parameters based on real-time conditions
           (e.g., number of agents available for outbound dialing, if appropriate)
        d. What-if simulation and and basic forecasting application
        e. Real-time system reliability and IT monitoring


viii.   Supervisor Functionality

        a. The Supervisor desktop application must provide ability to view performance
           in summary and detailed levels.
        b. Supervisors must be able to monitor specific agents and enter an on-going
           calls.
        c. Requeue calls in response to real-time conditions
        d. Reserve calls for specific agents
        e. Change priority of multiple calls simultaneously
        f. List and define alarms and alerts for monitoring contact center performance

ix.     Supervisor Customization Capabilities

        Supervisors must be able to to sign on at different workstation locations while
        retaining customized settings.




                        ISSUED 09 JUNE 2006.                      Page 53 of 78
                        South African Civil Aviation Authority
                                Voice Server – RFP
                                   No: VOIP-001

x.     Real-time Reporting

          1) The information display must provide real time analysis of;
                a. agents,
                b. group,
                c. multiple group,
                d. queue information,
                e. application selection,
                f. trunk utilization and
                g. percent of calls answered within a user-defined service level.

          2) The supervisor must have the capability to print a real-time snapshot of
             this terminal display.
          3) The system should allow a supervisor to “drill down” on a real-time status
             screen to view additional real-time and/or historical information on a
             selected agent. Describe how this is achived.


xi.    Agent Workpoint Client

       The agent workpoint client must be designed for high-volume call handling
       operations. The agent workpoint client must follow the log-on ID with specific agent
       parameters (including personal extension) and be independent of the physical
       location of the workpoint client. Describe workpoint client options.



xii    Pre-programmed Buttons

       The agent workstation must provide pre-programmed buttons to control answering
       position status (e.g., available, post-call work state, logged-on or off, etc.) and
       visually indicate the status at the answering position.


xiii   Agent Performance Display

       Standard features of the agent desktop application must include the ability to view
       the type of call and, as an option, an agent’s individual contact center
       performance, including the following individual agent performance information:
       1. Type of call
       2. Caller ID (ANI when available)
       3. Source of overflowed calls
       4. Length of time the caller was in queue
       5. Status of the Agent's queue
       6. Number of callers in queue
       7. Oldest call in queue




                       ISSUED 09 JUNE 2006.                      Page 54 of 78
                      South African Civil Aviation Authority
                              Voice Server – RFP
                                 No: VOIP-001

xiv   Integrated Agent Client

      Customer Contact Center must support a single, integrated agent desktop client
      application supported on both Windows or browser-based environments, and
      must handle multi-media transactions using one application. Agents must also
      be able to to sign on at different workstation locations while retaining customized
      settings. Describe agent desktop features and customization capabilities of the
      Agent desktop application.


xv.   Agent Workpoint Client Softphone

      The agent workpoint client must provide telephony features via softphone
      functionality. The agent should have access to pull down transfer lists (including
      status of other agents), as well as hot key and mouse access to telephony
      functions. Agent workpoint client softphone must work with customer-provided
      PC software. Describe agent workpoint client softphone.


xiv   Synchronized Call and Data Transfer

      The call centers require synchronized call/data transfer to another agent.
      Describe call transfer capabilities.


xv    Optional Multi-media Agent Features

      The proposed solution should:
      1. Handle email contacts using the same agent workpoint client used to
         process voice and Internet contacts
      2. Allow callers to request a call back by leaving their call back number using
         DTMF without losing their place in queue, and present callbacks without
         agent intervention
      3. Present the appropriate multi-media screens automatically when an agent
         answers the call
      4. Support collaborative browsing so that a caller and agent can simultaneously
         view the same web page

xvi   Historical Reporting

      The proposed historical reporting tool must support provide a GUI desktop tool
      that supports agent, call type (including call-type information such as reason
      codes entered by agents), source and destination and trunk group reports. As
      options, the reporting application must:
          1. Provide Graphical Report Writing capabilities
          2. Integrate with custom reporting applications

      The call records must be ODBC-compliant, allowing access to all data elements.
      Provide historical reporting overview and briefly describe the link between the
      contact center system integration and host databases.


                     ISSUED 09 JUNE 2006.                      Page 55 of 78
                         South African Civil Aviation Authority
                                 Voice Server – RFP
                                    No: VOIP-001



xvii    Reporting Interface

        Any call center Supervisor must be able to:
        1. Access reports across the local and wide area networks
        2. Adjust the amount of detail provided and order in which information is
           presented in standard report templates

xviii   Standard Contact Center Reports

        Please list the titles of standard contact center reports, along with a brief
        description of their content, their format (e.g. on-line terminal display or paper
        printout) and what customization options (e.g., time frame, agent or trunk range,
        etc.) are available with each report. Describe only reports pertaining to media
        (i.e., voice, email or chat) included in the proposed solution.


xix     Agent States Reporting

        The proposed solution must be able to track time spent by agents in several
        distinct states (i.e., time logged on, time on ACD calls, time in post-call work state,
        time available for calls, time on break, time on hold, etc.). The system must be able
        to report on the actual times (time stamps) that an agent logged onto and off of the
        system, whether the agent is working locally or remotely.

xx      Statistical Database

        The system must be able to record all call “events” (i.e., routing, transfers,
        connections, etc.), all agent “events” (i.e., calls in, calls out, transfers, reason
        codes, dialed numbers, etc.) and their durations from the time a call enters the
        system until it is disconnected.

The proposed solution must provide open storage capability. Describe statistical data
recorded, including maximum storage capacities.
xxi    Customer Interaction Solutions

        The system must be capable of:
        1. Providing voice announcements to callers, including queue-specific
           information
        2. Providing wallboard or desktop messaging
        3. Integrating with interactive voice response system, with description of design
           tools/environment for IVR script development, the method used to test
           applications and changes and the method of putting changes into production
        4. Supporting speech recognition using recognized Speech Recognition
           vendors, with description of vendors supported (e.g., Nuance, SpeechWorks,
           etc.) and additional programming / customization effort required to provide
           this capability
        5. Supporting web self-service
        6. Interfacing with CRM applications uisng recognized CRM vendors, with
           description of vendors supported (Clarify, Goldmine, Remedy, SAP, Siebel,
                        ISSUED 09 JUNE 2006.                      Page 56 of 78
                        South African Civil Aviation Authority
                                Voice Server – RFP
                                   No: VOIP-001

           etc.) and additional programming / customization effort required to provide this
           capabilility
        7. Integrating with workforce management system that supports real-time
           schedule adherence and provides required data without manual export and
           import
        8. Interfacing with quality assurance (customer experience management) systems
           for training and monitoring purposes
        9. Interfacing with preview dialing/contact management systems


xxii    Voice over IP Contact Center

        Both packet-switched and circuit-switched calls must be supported by the same
        contact center application suite. The proposed solution must support a Voice
        over IP contact center without impacting users or requiring additional contact
        center hardware and software (other than IP workpoint clients).



xxiii   Customer-provided Equipment

        Define requirements for any customer-provided equipment (servers, PC
        desktops or ACD printers).




                        ISSUED 09 JUNE 2006.                     Page 57 of 78
                                 South African Civil Aviation Authority
                                         Voice Server – RFP
                                            No: VOIP-001



     4.     DATA SPECIFICATION (LAN)



          The architecture of an IP telephony system is critical, because it represents the
          foundation of much of the business’ voice and data communications. To realize this we
          propose an effective LAN in a “star’ architecture.

          The specification below is as a minimum only.

I.        GENERAL OVERVIEW


               1. Vendors are requested to provide a list of installed systems, ( total solution,
                  Voice and Data conversion) , as that offered in this tender, in South Africa and
                  Internationally, that may be visited by the ‘The South African Civil Aviation
                  Authority’. This list is to include system size, number of presently active
                  extensions, location, and type of business of user, contact name and number.


               2. Vendors shall include A Certificate of Compliance, (C.O.C), detailing the
                  equipment in all cabinets, with shelf layout together with quantities, traffic and
                  power calculations. All equipment must be labeled so that they may be easily
                  identifiable. The C.O.C. shall be updated to include all peripheral equipment
                  items at the stage of commissioning.


               3. Any other equipment not mentioned in the scope of this tender that is required
                  by the equipment offered for the correct and safe operation thereof, i.e. Anti-
                  static mats, Anti-static straps etc, must be included in the tendered price.


               4. The Vendor must make all installation drawings, i.e., equipment layout, and
                  patch panel layout, available, in duplicate, one-week after completion of the
                  installation and cut-over.

               5. Vendors to indicate duration of warranty which should not be less than 12
                  months.

               6. An S.L.A will be entered into with a preferred supplier or vendor.




                                ISSUED 09 JUNE 2006.                      Page 58 of 78
                                  South African Civil Aviation Authority
                                          Voice Server – RFP
                                             No: VOIP-001


II.   SYSTEM REQUIRMENTS

       1. Core Switch :

        A. General :

           i.             Backplane: 96 Gbps
           ii.            Max. system bandwidth: 240 Gbps (full duplex)
           iii.           Max. aggregate system throughput: 179 Mpps

        B. LAYER 2 SWITCHING

                  i.         32K MAC addresses
                  ii.        10K static MAC addresses
                  iii.       Modules forwarding (delay <10µs)
                  iv.        9K jumbo frame support
                  v.         4096 VLANs (IEEE 802.1Q)
                  vi.        Port-based (IEEE 802.1Q) and protocol-based (IEEE 802.1v) VLANS
                  vii.       GARP VLAN Registration Protocol (GVRP)
                  viii.      IP v6 tunneling using protocol-based VLANs
                  ix.        IEEE 802.3ad Link Aggregation Control
                  x.         Protocol (LACP)
                  xi.        Supports maximum of 64 link aggregation groups
                  xii.       Auto-negotiation of port speed and duplex
                  xiii.      IEEE 802.3x full-duplex flow control
                  xiv.       Back pressure flow control for half-duplex
                  xv.        Supports broadcast storm suppression per VLAN
                  xvi.       IEEE 802.1D Spanning Tree Protocol (STP)
                  xvii.      IEEE 802.1w Rapid Spanning Tree
                  xviii.     Protocol (RSTP)
                  xix.       IEEE 802.1s Multiple Spanning Tree
                  xx.        Protocol instances (MSTP)
                  xxi        Bridge Protocol Data Unit (BPDU) protection




                                 ISSUED 09 JUNE 2006.                      Page 59 of 78
                         South African Civil Aviation Authority
                                 Voice Server – RFP
                                    No: VOIP-001

C. LAYER 3 SWITCHING

           i.       Hardware based routing
           ii.      64K routes
           iii.     64K static routes
           iv.      64K dynamic/static Address Resolution
           v.       Protocol (ARP) entries
           vi.      1,024 IP interfaces
           vii.     Routing Information Protocol (RIP), v1 and v2; supports Split
                    Horizons

           viii.    Open Shortest Path First (OSPF), v1 and v2; 50 areas
           ix.      Equal Cost Multi-Path (ECMP) Routing
           x.       Border Gateway Protocol 4 (BGP4)
           xi.      Intra-Domain Intermediate System to
           xii.     Intermediate System (IS-IS)
           xiii.    Hardware-based multicast routing for “wire-speed” performance
           xiv.     1K multicast routes
           xv.      Internet Group Management Protocol
           xvi.     (IGMP) snooping on Layer 2 interfaces
           xvii.    IGMP v1 and v2
           xviii.   GARP Multicast Registration Protocol (GMRP)
           xix.     Protocol Independent Multicast-Dense
           xx.      Mode (PIM-DM)
           xxi.     Protocol Independent Multicast-Sparse
           xxii.    Mode (PIM-SM)
           xxiii.   Dynamic Host Configuration Protocol
           xxiv.    Relay (DHCP Relay)
           xxv.     TCP/IP protocol stack; ARP
           xxvi.    Virtual Router Redundancy Protocol
           xxvii.   (VRRP)




                        ISSUED 09 JUNE 2006.                      Page 60 of 78
                      South African Civil Aviation Authority
                              Voice Server – RFP
                                 No: VOIP-001



D. CONVERGENCE

    i.           Eight hardware queues per port
    ii.          Flow-based QoS profiles
    iii.         Ingress and egress
    iv.          Remarking of packets based on priority:
            a.   Auto identification and classification of IP telephones
            b.   Selectable prioritization
            c.   Diffserv Code Point (DSCP)
            d.   Type of Service (ToS)
            e.   IEEE 802.1p Class of Service (CoS)
            f.   IP precedence
            g.   Local precedence:
                      1. physical port,
                      2. source/destination MAC address,
                      3. VLAN information, Ethernet type,
                      4. Layer 3 protocol, source/destination IP
                      5. address, DSCP, data-gram type, IP Layer
                      6. 4 protocol, IP Layer 4 ports
    v.           Flow-based bandwidth management
    vi.          Flows identified through Access Control Lists (ACLs)
    vii.         Minimum and maximum thresholds:
            a. 64kbit/s increments,
            b. 128 traffic classes per port,
            c. 512 flows per class
    viii.        Random Early Detect/Discard (RED) queue handling
    ix.          Queuing algorithms
    x.           Strict Priority Queuing
    xi.          Weighted Round Robin (WRR) provided through bandwidth
                 Management

    xii.         IEEE 802.3af Power over Ethernet standards compliant
    xiii.        Available 10/100 and 10/100/1000 48-port PoE switch modules




                     ISSUED 09 JUNE 2006.                      Page 61 of 78
                    South African Civil Aviation Authority
                            Voice Server – RFP
                               No: VOIP-001



E. SECURITY

  i.      IEEE 802.1X Network login user authentication
  ii.     Local authentication and RADIUS/AAA
  iii.    authentication
  iv.     Wirespeed packet filtering in hardware
  v.      Supports a maximum of 1,536 ACL rules
  vi.     ACLs filter at Layers 2, 3 and 4:
          a. Physical port
          b. Source/destination MAC address
          c. VLAN information
          d. Ethernet type
          e. Layer 3 protocol
          f.   Source/destination IP address
          g. DSCP
          h. Datagram type
          i.   IP Layer 4 protocol
          j.   IP Layer 4 ports
  vii.    Anti DoS (Denial of Service) attack via
          a. BPDU Route Guard,
          b. DHCP Server address check and
          c.   ARP Monitor
  viii.   Guest VLAN to quarantine unauthorized users or users that fail to
          re- authenticate via RADIUS
  ix.     Switch protocol security:
          a. MD5 ciphertext authentication
          b. clear-text authentication for OSPF v2
          c. RIP v2 packets
          d. SNMP v3 traffic
  x.      IEEE 802.1X user authentication of switch management on switch Telnet
          sessions
  xi.     Hierarchical management and password protection for management
          interface




                   ISSUED 09 JUNE 2006.                      Page 62 of 78
                  South African Civil Aviation Authority
                          Voice Server – RFP
                             No: VOIP-001

2.. Edge Switch :

 A. Ports:

        a. 20 SFP Gigabit ports;
        b. 4 dual-personality SFP Gigabit or
        c. 10/100/1000 auto-negotiating
        d. 10BASE-T/100BASE-TX/1000BASE-T ports configured as auto
           MDI/MDIX;
        e. RPS power port (-48 VDC);
        f. RJ-45 console port;
        g. 2 dedicated stacking ports;

 B. Performance:

        a.   184.0 Gbps switching capacity,
        b.   136.9 Mpps forwarding rate,
        c.   maximum (with 2-port 10-Gigabit module);
        d.   107.1 Mpps forwarding rate, maximum

 C. Stacking:

         a.     Up to 8 switch units,
         b.     448 Gigabit ports, with
         c.     16 10-Gigabit ports;
         d.     load-sharing configuration via built-in dedicated 48 Gbps stacking
     ports (96 Gbps full duplex)

 D. Layer 2:

        a.   IEEE 802.Q VLANs,
        b.   802.3ad LACP,
        c.   802.3x full-duplex flow control,
        d.   802.1D STP, 802.1w RSTP,
        e.   Fast Start with BDPU protection,
        f.   IGMP v1/v2 multicast filtering

 E. Layer 3:

        a.   Hardware-based routing,
        b.   ECMP, ARP,
        c.   virtual interfaces,
        d.   static/dynamic routing,
        e.   RIPv1/v2, OSPF,
        f.   ASIC Layer 3 forwarding,
        g.   PIM-DM,
        h.   PIM-SM,
        i.   IGMP v1/v2 snooping,
        j.   DHCP Relay




                 ISSUED 09 JUNE 2006.                      Page 63 of 78
                 South African Civil Aviation Authority
                         Voice Server – RFP
                            No: VOIP-001


F. Resiliency:

       a.   IEEE 802.3ad LACP,
       b.   hot-swappable switch units,
       c.   DC RPS provides N+1 power redundancy,
       d.   seamless failover between AC and DC modes

G. Convergence:

       a. Weighted Round Robin/Fair/Strict Priority Queuing,
       b. IEEE 802.1p Class of Service/Quality of Service (CoS/QoS),
       c. IPv6 classification,
       d. prioritization and filtering,
       e. ingress/egress        rate    limiting, webcache-based   bandwidth
       management

H. Security:

       a.   RADIUS;
       b.   PAP/CHAP/EAPoL (EAP over LAN) authentication;
       c.   session accounting;
       d.   SSHv1.5;
       e.   Access Control Lists;
       f.   packet filtering;
       g.   SNMP v3 encryption,
       h.   IEEE 802.1X Network Login;
       i.   authentication,
       j.   VLAN autoinitiation and QoS profiling;
       k.   multilevel access privileges;
       l.   administrative password recovery;
       m.   management activity logs

I.   Management:

       a. Bidders must provide comprehensive network infrastructure QoS
          tools that provide bandwidth management, application services and
          policy control. Describe ability to provide detection of all seven layers
          of the OSI model, policy management, transparent caching at
          network level and TCP rate shaping




                ISSUED 09 JUNE 2006.                      Page 64 of 78
          South African Civil Aviation Authority
                  Voice Server – RFP
                     No: VOIP-001


b. Other management:

     1. Network Supervisor,
     2. Network Director,
     3. Enterprise Management Suite
     4. Web-based GUI,
     5. SNMP, telnet,
     6. CLI,
     7. RMON-1 (statistics, history, alarms, events),
     8. SMON,
     9. multiple software images,
     10. bank swap statistics gathering and reporting,
     11. remote polling/ping (unicast mode only),
     12. software backup/restore,
     13. Xmodem,
     14. FTP,
     15. TFTP,
     16. telnet,
     17. IP address allocation via manual/DHCP/BOOTP

c. Network debugging tools:

     1   DHCP tracker,
     2   UDP helper,
     3   traceroute,
     4   traffic mirroring (standalone unit only)

d. Built-In power supply:

     1. 50/60 Hz AC;
     2. 90-240 VAC input;
     3. support multiple power modes: AC-only, AC and DC, DC-only

e. DC Redundant Power Supply (RPS)

f.   IEEE standards:

     1. IEEE 802.1D (STP),
     2. 802.1p (CoS),
     3. 802.1Q (VLANs),
     4. 802.1w (RSTP),
     5. 802.1X (Security),
     6. 802.3 (Ethernet),
     7. 802.3ad (Link Aggregation),
     8. 802.3ab (1000BASE-T),
     9. 802.3ae (10G Ethernet),
     10. 802.3i (10BASE-T),
     11. 802.3u (Fast Ethernet),
     12. 802.3x (Flow Control),
     13. 802.3z (Gigabit Ethernet)



         ISSUED 09 JUNE 2006.                      Page 65 of 78
           South African Civil Aviation Authority
                   Voice Server – RFP
                      No: VOIP-001

g.   Standard:

     1. EN 60068 (IEC 68)

h.   Emissions:

     1.   CISPR 22 Class A,
     2.   FCC Part 15 Class A,
     3.   EN 55022 1998 Class A,
     4.   ICES-003 Class A,
     5.   VCCI Class A,
     6.   EN 61000-3-2 2000,
     7.   61000-3-3

i.   Immunity:

     1. EN 55024

j.   Reliability:

     1. Specify the MTBF figures
     2. Specify the method used to upgrade software on the system


k. Dimensions:

          Should fit in a 19’ rack. Please specify dimensions.




          ISSUED 09 JUNE 2006.                      Page 66 of 78
                                South African Civil Aviation Authority
                                        Voice Server – RFP
                                           No: VOIP-001




5.        Telephone Management System


     The ‘Telephone Management System’ product proposed, must integrate with the PABX offered
     in a totally seamless method. All ‘databases’ must be unified so that when the TMS database is
     modified all other relevant ‘databases’ are also updated. Individual updates of various database
     WILL NOT BE CONSIDERED.

     A list of successfully integrated sites is to be included.

         1. GENERAL SYSTEM REQUIREMENTS

             a. The ‘TMS’ must provide the following ,

                i. Be based on an open PC platform with standard hardware and Windows 2000 or
                   XP operating system. Provide details of the system proposed
               ii. 200 Exchange Lines
               iii. 800 Extensions
               iv. 20 000 Client Name / Numbers
               v. 8000 Departments
               vi. Account Codes
              vii. All reports to be forwarded ‘Automatically’ to an account holder or manager
                   through;
                 a. e-mail
                 b. Print
                 c. Fax
             viii. Individual call detail reports to be accessed by an account holder or manager
                   through a ‘web’ interface in ‘REAL TIME’
               ix. Capability to export reports to various ‘Microsoft’ file formats
                 a. ‘Excel’
                 b.   ‘Word’
                 c. “Access”
               x. Unlimited Database size
               xi. Log-on Profile Protection
              xii. 5 Different Cost Structures - Minimum
             xiii. Billing based on ;
                 a. ‘Meter Pulse’ received from Telkom
                 b. ‘Call Connect Time’ received from Telkom
                 c. Time based billing – internal tables

                               ISSUED 09 JUNE 2006.                      Page 67 of 78
                         South African Civil Aviation Authority
                                 Voice Server – RFP
                                    No: VOIP-001




2.    REPORTS TO BE GENERATED ;

     The following are a minimum of reports to be generated by the system. Please provide
     detail of other reports that the system offered supports as a standard. If added hardware is
     required for the functionality, it must be clearly stated and all cost adhered thereto to be
     included.

           i. Selective Reports
          ii. Individual Account Reports per Extension - Detail
          iii. Summary Reports Individual Accounts – Totals Only
          iv. Department Reports – Detail
           v. Department Summary Reports
          vi. Account Code Reports – Detail
         vii. Account Code Reports – Summary
        viii. Traffic Analysis Reports – Busy Hour and Graphical
          ix. Occurrence reports – Frequency a particular number was dialed –
                  a. By Cost
                  b. By Durations
                  c. By Extension
           x. Time To Answer incoming calls only
          xi. Destination and Name
         xii. Trunk Reports
        xiii. Unused Extension Reports

3.    BUDGET CALLING ;

      The system must be capable of providing a cost centre or personal account to a user that
      will be allocated a credit limit for ‘PIN’ based dialling of external numbers. If the credit
      limit is exceeded then no new calls can be made.

      A message should be sent to a pre-defined destination or destinations maximum three,
      informing the relevant persons that the budget is going to be exceeded and requires
      attention.

      The point that this message will be sent out must be freely configurable.

      Method of transmission to be used;
          i. E-mail




                        ISSUED 09 JUNE 2006.                      Page 68 of 78
                               South African Civil Aviation Authority
                                       Voice Server – RFP
                                          No: VOIP-001




6.       Automated Attendant


     The system offered shall have the capability to ‘play’ a pre-defined message to a caller in the
     instances defined below. It should be noted that the system must have the facility to direct calls
     to a pre-defined group of extensions when the caller dials a pre-defined digit.

         a. External call prior to the switchboard operator intervention, in the event that the operator
             is ‘NOT’ busy.
         b. External call prior to the switchboard operator intervention, in the event that the operator
             ‘IS’ is busy.
         c. Must be able to be produced to minimum of 8 simultaneous calls.
         d. A minimum of NINE levels is required.




                              ISSUED 09 JUNE 2006.                      Page 69 of 78
                        South African Civil Aviation Authority
                                Voice Server – RFP
                                   No: VOIP-001




                                     Glossary

CTR             : Common Technical Regulations
DECT            : Digital Enhanced Cordless Telecommunications
DPNSS           : Digital Private Networking Signaling System
DSS1            : Digital Signaling System 1 (ISDN signaling)
E&M             : An analogue tie line signaling standard
ETSI            : European Telecommunication Standards Institute
ETS             : ETSI Technical Standard
GAP             : General Access Profile
IP              : Standard for definition of degrees of protection
ISO             : International Standards Organisation
LED             : Light Emitting Diode
MTBF            : Mean Time Before Failure
VOICE SERVER    : Private Branch Exchange
PAP             : Public Access Profile
PSTN            : Public Switched Telephone Network
QSIG            : Q Standards Interest Group
IETF            : Internet Engineering Task Force

SIP            : Session Initiation Protocol




                       ISSUED 09 JUNE 2006.                      Page 70 of 78
South African Civil Aviation Authority
        Voice Server – RFP
           No: VOIP-001




          ANNEXURE A




ISSUED 09 JUNE 2006.                     Page 71 of 78
                            South African Civil Aviation Authority
                                    Voice Server – RFP
                                       No: VOIP-001


                                      ANNEXURE A

                                      COST MATRIX



     Based on the proposed total solution, the costs to be broken down as follows :

1.   Hardware
      Description                             QTY       Unit         Total Cost
                                                        Cost




2.   Software
      Description                             QTY       Unit Cost      Total Cost




3.   Consultation
      Description                             No of Cost/hr            Total Cost
                                              hrs




                           ISSUED 09 JUNE 2006.                      Page 72 of 78
                         South African Civil Aviation Authority
                                 Voice Server – RFP
                                    No: VOIP-001




4.   Customization and Implementation
      Description                               No of Cost/Day           Total Cost
                                                days




5.   Training
      Description                          No        Unit Cost        Total Cost
                                           Days




6.   Maintenance - After Warranty Period
      Description                        QTY         Unit         Total Cost
                                                     Cost




                         ISSUED 09 JUNE 2006.                     Page 73 of 78
South African Civil Aviation Authority
        Voice Server – RFP
           No: VOIP-001




          ANNEXURE B




ISSUED 09 JUNE 2006.                     Page 74 of 78
                       South African Civil Aviation Authority
                               Voice Server – RFP
                                  No: VOIP-001




                                                                                “Kernwick”.
“Ikhaya Londiza



                                                                                   Remote
   Main
                           Fibre Interconnection                                    Site
   Site
  Data /
  Voice
  Centre




            2 x PRI
                                                                         1 x PRI




                      Telkom

                                                        Basic Voice Network
                                                        Required




                       ISSUED 09 JUNE 2006.                     Page 75 of 78
South African Civil Aviation Authority
        Voice Server – RFP
           No: VOIP-001




          ANNEXURE C




ISSUED 09 JUNE 2006.                     Page 76 of 78
                                South African Civil Aviation Authority
                                        Voice Server – RFP
                                           No: VOIP-001




                                     Financial Stability

All bidders must complete the following table, adding any additional text as required to explain
table entries. Bidders should provide URL link to audited financial statements or annual report.
If no link is available, provide copy in an Appendix, indicating clearly where it can be found.


Financial Highlights 1                                          2005        2004         2003
New orders
Net sales
Net income
Net cash provided by operating activities
Research and development expenses
Shareholders' equity
Employees – South Africa / International
Stock Price (year-end)
Number of shares (year end, in millions)
Market capitalization (year end, in millions)
Earnings per share
Earnings per share (fully diluted)
Dividend (comparable)
1
    Fiscal year ended
Annual Report URL link




                               ISSUED 09 JUNE 2006.                      Page 77 of 78
South African Civil Aviation Authority
        Voice Server – RFP
           No: VOIP-001




            ---       ---


      END OF DOCUMENT


            ---       ---




ISSUED 09 JUNE 2006.                     Page 78 of 78